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OCTOBER 2017 ISSUE
Magazine For Global Service SectorService Industry
The
Revew
EDUCATION INDUSTRY 2017THE FOUNDATION PILLAR IN NEED OF INTENSIVE CARE
FLAGGING OF INDIA'S FIRST SKILLS ON WHEELS VEHICLE FOR SERVICE INDUSTRYSh. V P Singh Badnore, Hon'ble Administrator Chandigarh (UT) & Governor Punjab
RELEASING OF ROADMAP ON TRICITY DIGITAL EMPOWERMENT
e-magazine
CONTENTSSeptember 2017 Issue
www.icsiindia.in
Education Industry The Foundation Pillar in Need of Intensive Care
10
Restructuring Economic System Essential To Realize Demographic Dividends
14
The Service Industry Review
17 Digital Education Landscape in India
Empowering Teachers Empowering Education
03 Programs in Interdisciplinary and Emerging Areas: An innovative Approach
27
Education for Sustainable Development
32
Catering to Service Sector: A must for Education Industry
35
Innovative Methods of Financing Higher Education International Best Practices
39
SE
RV
ICE
SE
CT
OR
SKILLS
DEVELOPMENT
BANKING &
INSURANCE
LOGISTICS
AFTER SALE
SERVICES
IT &
TELECOM
RURAL
MARKETING
RURAL
TELECOM
RURAL
BANKING
RURAL
TOURISM
AGRI
RESEARCH
MANUFACTURINGAGRICULTURE
Best International Models in HR Practices Of Educational Institutions
43
Developments in the Digital Empowerment of NER(I) Education Scenario: FOCUS ASSAM
23
Education & Counselling
Employment : 7.9 million
Present Scenario : 96% enrolment in elementary edu.
Growth Rate : 16.5%
Future Scenario:30% growth by 2020in higher education
Health Wellness Medical TourismGrowth Rate : 27%
Employment : 2 million
Present Scenario : US $ 3.9 billion
Future Scenario:US $ 7.2 billion by 2018
Research Services
Growth Rate : 15.8%
Employment : 2 lakh
Present Scenario : US$ 44 billion
Future Scenario:Double by 2020.
HR & ConsultancyGrowth Rate : 21%
Employment : 1 million approx
Present Scenario : INR 250 billion
Future Scenario:INR 500 billion
by 2025
Logistics &Distribution Services
Growth Rate : 10- 15%
Employment : 1 million
Present Scenario : US$ 98 billion
Future Scenario : US$ 200 billion
by 2020
Retail Growth Rate : 5.7%
Employment : 4 crores direct,20 crores indirect
Present Scenario : US $ 270 billion
Future Scenario:US$ 738.7 billion
by 2017
Insurance & Financial Services
Growth Rate : 12%
Employment : 2.5 million
Present Scenario : US$ 66.4 billion FY 2013
Future Scenario : US$ 350-400 billion
by 2020
Present Scenario : US$ 1.8 trillion FY 2013
BankingGrowth Rate : 8.5%
Employment : 8.4 million
Future Scenario : US$ 28.5 trillion
by 2025
PR & Advertising
Growth Rate : 10%
Employment : 8 Lakhs
Present Scenario : US$ 35 billion
Future Scenario : US$ 280 billion
by 2020
Sales & Marketing Growth Rate : 13%
Employment : 5 million
Present Scenario : Rs. 5000 Crore
Future Scenario : Rs. 9000 Crore by 2020
MICEGrowth Rate : 15%-29%
Employment : 11.49%
Present Scenario : US$ 600 billion
Future Scenario:Expected to increase
by 15% to 20%
Professional Services*Growth Rate : 15%
Employment : 2 million
Present Scenario : US$ 142.6 billion
Future Scenario : US$
180 billion by 2020
*Accountancy services, Architectural and engineering services
Legal services
R Services sector has the highest Growth rate, approx. 7.75 % in March 2017
R Service Sector employs nearly 40% population in the economy.
R India's share in Global Services Exports is 3.2% in 2014-15, double of its merchandise exports
R The FDI investment in India from Apr16-March17 rose to 60.08 Billion US$,
R Export of services grew by 5.9% to 13.06 billion US $ in 2016-17
R The Services sector growth was 8.8 % in 2016-17
R India's Commercial Services Exports was 155.3 Billion in 2015
INDIAN SERVICE SECTOR & ITS CONSTITUENTSPANORAMIC VIEW
This edition of the e-magazine is dedicated towards education industry
Travel & Tourism
Growth Rate : 7.5%
Employment : 36 million
Present Scenario : 8.01 million FTA
Future Scenario:FTA arrival by 2024will be 13.4 billion
Media & EntertainmentGrowth Rate : 11.8%
Employment : 18.3 lakh every year
Present Scenario : US$ 900 billion
Future Scenario:US$ 1.8 trillion by 2020
Hospitality Services
Growth Rate : 14% pa
Employment : 12.4% of Total empployment
Present Scenario : US$ 117.7 billion
Future Scenario:US$ 418.9 billion by 2020
Airline ServicesGrowth Rate : 1.5% of GDP
Employment : 1.7 million
Present Scenario : 121 million domestic and 41 million (int.) pax
Future Scenario:336 million domestic and
85 million (int.) pax by 2020
Tele Communications Growth Rate : 1.5% of GDP
Employment : 70,000 employees required every year
Present Scenario : 1.5 billion subscribers
Future Scenario : 5 billion subscribers
by 2020
IT Services
Growth Rate : 12%
Employment : 1.2 million directlyand 3 million indirectly
Present Scenario : US$ 71.5 bilion
Future Scenario:US$ 250 billion by 2020
ITES Services
Growth Rate : 12%-15%
Employment : 2.8 million
Present Scenario : US$ 500 Billion
Future Scenario:US$ 1.7 Trillion 2022
Publication and Print Media services
Growth Rate: 30% CAGREmployment: 100% FDI
Present Scenario: INR 10,000 crores
Future Scenario: e-Books for INR 40,000 Cr by 2025
Fashion Designing & Merchandising Services
Growth Rate: 6%Employment: 35 million
Present Scenario: 4% contribution in GDP Future Scenario: USD 40 billion by 2023
Agri Based ServicesGrowth Rate : 8%
Employment : 47%
Present Scenario : 18% to GDP, FDI US$ 365.1 million
Future Scenario: CAGR 3.3% by 2020
10.01-15.00% 00.01-10.00%
15.01-30.00%GROWTH RATE
R Services sector has been major source of financing India's Trade Deficit in recent years.
R Growth of Software exports accounted for 48.1 % in 2015-16
R India received 8.6 million foreign tourists in 2016, which was approx. (4.6 % growth)
R The warehouse industry is worth INR 560 Billion in India and is growing at 10 % rate annually
R The Indian Mobile Service is expected to reach 37 billion US$ in 2017,and grow by 10.3 %
R The Indian Digital Classified Industry likely to grow three fold to reach 1.2 billion US $ by 2020.
Empowering Service IndustryInternational Chamber for Service Industry
(Govt. - Corporate - NRI's Business Interface)
www.icsiindia.in
03 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
Empowering
TeachersEmpowering
EducationThe Teacher Empowerment
Program should place
trust, dialogue and teacher
ownership at its core. Increased
knowledge, skills, and decision
making opportunities around
curricula and policy should
improve the quality of teachers,
enable them to participate in a
joyful, interactive training and
impart a joy in learning to their
students. Our methodology relies
on interactive participatory
activit ies, such as learning
activities "getting into the minds
of students" and introduction to
la tes t Appl ica t ion used in
education. This participatory
environment encourages and
facilitates an implicit awareness
of gender equity.
OBJECTIVES OF TEACHER EMPOWERMENT:— Share one innovative tool with
a teacher/ educator/mentor and
guide to further share it with
peers . Then they wi l l be
empowered for future.
— The awareness, confidence in
their own abilities, skills and
knowledge to uti l ize and
develop eLearning resources.
— The impetus to become active
part ic ipants of an onl ine
n e t w o r k o f t e a c h e r s t o
e x c h a n g e i d e a s a n d
information.
— To enable them to integrate
yogic, health, physical, aesthetic
and inclusive education with
other educational activities.
— To develop among them the
capacity for undertaking action
research for improving the
quality of education, for the
solution of its problems and to
evolve the culture specific and
community oriented pedagogy.
— To enable them to develop the
teaching competencies and
performance skills for the
subjects they have to teach,
u s i n g a p p r o p r i a t e a i d s
i n c l u d i n g I C T, o r g a n i z e
supplementary educational
activities and elicit community
cooperation.
T E A C HencourageinstructMENTORPRAISEinf luenceGUIDEINSPIRE
IT IS IMPERATIVE, THAT THE TEACHER H A S T O A S S U M E G R E A T E R RESPONSIBILITY SO AS TO INITIATE ACTION FOR THE TRANSFORMATION OF SOCIETY AS AN AGENT OF SOCIAL CHANGE AND THEREBY HELP ACHIEVE THE GOAL OF NATIONAL DEVELOPMENT. THUS SUCCESS IN CARRYING OUT E D U C A T I O N A L R E F O R M S A N D ACCEPTANCE OF THE NEW ROLE BY THE TEACHER DEPENDS ON THE QUALITY THE TEACHER WHICH, IN TURN D E P E N D S O N T H E Q U A L I T Y O F TEACHER EDUCATION.
FOCUS Faculty Development
— Understanding the learner— Teacher as a Counsellor— ICT In Teaching and learning— Development of Life
Management Skills— Assessment - Evaluation and
Learning outcomes
NCERT APPROVED MODULES
FOR 5 DAYS TEACHER
EMPOWERMENT PROGRAM
TEACHERS / EDUCATORS / COUNSELORS EMPOWERMENT PROGRAMS
17 NOVEMBER 2015, ITANAGAR, ARUNACHAL PRADESH
27-28-29 NOVEMBER 2015, SIKKIM
EMPOWERING YOUTH
EDUCATION SHOULD BE EMPOWERING, STIMULATING AND CAPTIVATING
— Personality - Radiant, Pleasing, Manners & Impressive Personality
— Teacher as Role Model - Engaging personality, innovative teaching style & Content of communication
— Should be meticulous and have an eye for detail
— Flexible and creative teaching methodology
— Consistent upgradation of curriculum and teaching standards
— Optimum use of technology to impart education
— Adaptable to new digital learning technologies and implementation techniques
— Teacher as a Transformer - Good instructor, skilled leader and effective coach
— Utilizing Educational & Social Psychology with assessment and Life Management Skills
— Constant practice to nurture growth and development of students/youth
— Integrated Capacity Building of Teachers for persistent learning management
Need of the Hour
Empowering Service IndustryInternational Chamber for Service Industry
(Govt. - Corporate - NRI's-Business Interface)DEPARTMENT OF HIGHER EDUCATION, GOVT. OF PUNJAB Rashtriya Uchchatar Shiksha Abhiyan (RUSA)
Thu-Fri, 27th-28th Oct 2016, Hotel Shivalikview, Sector-17, Chandigarh
S. Surjit Singh RakhraHon'ble Higher Education Minister, Govt. of Punjab - Chief Guest
INTERNATIONAL CONFERENCE
QUALITY, INNOVATION, ICT & DIGITAL TECHNOLOGY QUALITY, INNOVATION, ICT & DIGITAL TECHNOLOGY IN HIGHER EDUCATION - PUNJABIN HIGHER EDUCATION - PUNJAB
QUALITY, INNOVATION, ICT & DIGITAL TECHNOLOGY IN HIGHER EDUCATION - PUNJAB
ROADMAP ON
Global Perspective with Best Practices in Higher Education with Quality,
Innovation, ICT and Digital Technology
S. Surjit Singh RakhraFormer Higher Education Minister, Govt. of Punjab
Released by
Finishing School imparts skills in a blended learning system, using a mix of Satellite Enabled Training, Traditional class room training, Remote Labs and E-Learning with simulations & projects, as the training methodology. Our biggest strength is our ability to customize the training, both in terms of content as well as delivery methodology, depending upon the unique requirements of each client.
VISIONFinishing School aims at overhauling the skill eco-system of the Asian region, by fixing the 4Es of Education, Empowerment, Employment and Entrepreneurship.
MISSIONFinishing School is dedicated to meeting the complex needs of individuals and organizations. We understand that an effective learning strategy consists of more than a training event. This requires an understanding of an and individual's personality and an organization's vision . The knowledge of the systems and processes that can make an impact within the organization's culture and the experience to map these factors, is what drives our training methodology.
• To change the skill ecosystem of the Asian region through consistent L&D initiatives.
• To develop necessary frameworks for training and development of individuals and organizations.
• To expand performance of individuals by mapping, and thereupon aligning their competencies against organizational objectives.
• To identify gap areas in core skill competencies and creating developmental plans to enable bridging those gaps.
• To provide a measurable return on investment for training investments, by delivering quality training in skill up-scaling.
• To maximize organizational performance by implementing and administering a learning solution to help simplify client's training requirement.
• To provide consultancy service in the field of Life Management Skills.
• To Empower Every Educator, Trainer, Counselor & Youth with Life Management Skills
OBJECTIVE(S)
END TO END LEARNING & TRAINING SOLUTIONS FOR• Students • Trainers• Counselors • Educators
FINISHING SCHOOL is the need in Today's Education System
Door
Projector Screen
Layout Room-1
Computers - 15Computers - 15
Table Table
10'
8'
10'
8'
Counselling Room Counselling Room
Cupboard Cupboard
Layout Room-2
Door
Female Grooming Lab Male Grooming Lab
Table
Table
Projector Screen
Re
tail
Dis
pla
y W
ind
ow
Mirror Mirror
DisplayD
ispl
ay
Re
tail
Dis
pla
y W
ind
ow
If every college dedicates two rooms for Finishing School Youth of India will be empowered through ICT, Communications Skills, Personality Enhancement & Life Management Skills
SC/ST HUB FOR EMPOWERING NER(I) AS THE STARTUP LAUNCH PAD
PM Narendra Modi addressing the audience during the launch of SC/ST Hub, National MSME Awards ceremony, at Punjab Agricultural University, Ludhiana on 19 Oct'16. (Source: PTI)
The Hub would operate out of the National Small Industries Corporation (NSIC) headquartered in Delhi
Agenda for
Action
Participation in Exhibition
and Trade Fairs
Mentoring and Hand
holding support
Policy Advocacy with States
Credit Facilitation
Capacity Building
Private Affirmative
Action
Special Subsidies Under Various
Schemes
Building Reliable
Database
Participation in Public
Procurement
Vendor
Development
HUB COORDINATION WITH STAKEHOLDERS
CentralGovernment
CentralPublicSector
Enterprises
Corporates
State UTGovernments
IndustryAssociations
SC / STEntrepreneurs
TrainingInstitutions
& Incubators
Banks &Financial
Institutions
NATIONALSC-ST HUB
Sh. Ravindra Nath visit the incubation centre for innovation in service sector at ITFT College Chandigarh
on 5th June 2017
ducator H2
Sharpen your Potential & be Global
WORLD ENVIRONMENT DAY CELEBRATION - 5th JUNE 2017 - CHANDIGARH
10 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
FOCUS SCENARIO
he significance of education
Tis to endow an individual
to succeed in the future.
Education is one of the significant
factors instrumental to the
development of a country. It
should be transmuted according
to the needs of the time and
changing scenario of the world. It
provides an occasion to critically
reflect upon the social, economic,
cultural, moral and spiritual issues
facing humanity. Education
Industry is not just the foundation
pillar of the Service Sector but also
of the Economy as a whole.
Specially the higher education
system in India has witnessed
remarkable growth; it is being
heralded as the largest system of
its kind in the world. However, the
system continues to be fraught
with numerous issues. There are
matters regarding management,
which include aspects like access,
equity and applicability. The
assessment of institutions and
their accreditation is something
that the regulators need to attend
to. There are issues related to
Education Industry:The Foundation Pillar in Need of Intensive CareEmployability a bigger problem than unemployment. The traditional education Industry in India has not progressed at the same stride as the corporate world. The anticipations that the companies have from their employees and the skills that the fresher candidates bring in just do not match.
financing and ensuring that
e d u c a t i o n i n t h e c o u n t r y
continues to be a public service. It
s h o u l d n o t b e a l l o w e d t o
degenerate into a profit making
venture.
A large number of additional
students are knocking at the
d o o r s o f o u r e d u c a t i o n a l
institutions. The education
industry in India is estimated to
reach US$ 144 billion by 2020
from US$ 97.8 billion in 2016. Total
enrolment in higher education
has been estimated to be 34.6
million with 18.6 million boys and
16 million girls. Girls constitute
46.2% of the total enrolment. The
most major challenge before us is
to bring equity in the quality of
education that is available across
the country. The idea of quality
education is more close to the
heart of students in rural, semi-
urban and urban areas, as they
a r e a l s o e a g e r t o b e c o m e
stakeholders in the ongoing
economic revolution in the
country.
The growth in the number of
Institutes is of no use if the basic
purpose of education is not met i.e.
making the person employable.
Unemployment is a serious issue
in India and it is currently on the
rise. Recently, State Government's
Directorate of Economics and
S t a t i s t i c s , C h a t t i s g a r h ,
announced positions for 30
peons. The pay of each peon was
set at Rs. 14,000 and the job
description included fetching tea
for the officers. A whooping
75,000 people applied for the job
which included almost 5000
graduate engineers.
Basic problems faced by
higher education system in India
include Lower level of teaching
quality, Financing of higher
education. More concentrated on
theories and rather than practical
knowledge, Traditional methods
of teaching, Pr ivat izat ion,
I n a d e q u a t e f a c i l i t i e s a n d
infrastructure Quota system.
Inabi l i ty of the Educat ion
Industry to provide the desired
INSTITUTIONS 2008 2016 INCREASE (#) INCREASE (%)
Central Universities 25 47 22 88%
State Universities 228 345 117 51%
State Private Universities 14 235 221 1579%
Institutions Deemed to be 103 123 20 19%Universities
Total 370 750 380 103%
Colleges 23,206 41,435 18,229 79%
GROWTH IN UNIVERSITIES AND COLLEGES IN INDIA (2008-2016)
Source: AISHE 2008-20016 Report
Total
Illiterate
Literate
Literate but below matric/secondary
Matric/secondary but below graduate
Technical diploma or certificate not equal to degree
Graduate and above other than technical degree
Technical degree or diploma equal todegree or post-graduate degree
Source: The Hindu, based on Census 2011
No. of people seeking work (in millions)
Unemployment rate at that education level116
32
84
41
27
1
8
2
9.60%
7.23%
10.98%
8.88%
14.55%
16.90%
14.42%
15.73%
0 20 40 60 80 100 120
WHO ARE INDIA’S UNEMPLOYED?
11 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
skills is another major
factor which is acting as a
m u l t i p l i e r f o r t h e
deteriorating conditions of
employment scenario in India.
The augmented economic growth
has augmented the demand for
ski l led manpower that has
emphasized the scarcity of skilled
manpower in the countr y.
Employees state a assortment of
reasons for their incapability to
fill jobs, ranging from unwanted
geographic locations to candidates
looking for more pay than what
the employers have been offering.
India is among the top countries
in which employers are facing
trouble in filling up the jobs. Race
for marks has discouraged
higher-order thinking skills in
students. It has set a bad precedent
in the education sector, acting as a
deterrent for a culture of research.
This has also set a race to make
money by turning education into
a commercial venture.
The table on the left presents
the projected employment in the
various sectors of economy for
diverse growth scenarios till 2017.
The world has moved over
from the practice of confining
pupils to four-walled classrooms
to an era of technology-aided
learning mechanism. Smart
classrooms with lessons taught
on LCD screens using tailor-
made courses on DVDs are
rapidly catching up in urban
parts of India. But the penetration
of technology for education is
nearly zero when it comes to the
classrooms of rural areas.
12 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
ADDITIONAL REQUIREMENT 2020
GLOBAL SCENARIO IN SKILLS DEVELOPMENT
SECTOR WISE PROJECTED EMPLOYMENT
13 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
This is an area where Indian
education system is seriously
ailing. The quality of education
delivered in rural areas is so
pathetic that the percentage of
third-grade students who could
solve two-digit subtraction fell to
26.1% in 2015 from 39.1% in
2009.The survey also revealed
that attendance of students from
1st to 5th grade showed a decline
from 72.9% in 2010 to 70.7% in
2015 in rural primary schools.
Retention of students in
schools is a big issue in India
today. World Bank reported that
fewer than 40% of adolescents
attend secondary schools. Boston
Consulting affirmed that of the
total workforce in India, 40% are
illiterate and 40% are dropouts.
These issues have brought India's
literacy rate down to 74% as
compared to world's average of
84%. It is shocking to find that
25% of teaching positions are
lying vacant nationwide and 57%
of college professors lack either a
Masters' degree or PhD degree.
The only explanation possibly
for this disturbing situation is, let
there be survival of the fittest
without any outside agency
b r i n g i n g i n u n r e a s o n a b l e
restrictions. Let the buyer, the
well -informed student, take the
pick. The bad institutions would
die a natural death in the process.
No amount of guidelines and
instructions would work that
efficiently, since the crooked
owners could twist many of the
latter.
Let's put it in a simple manner.
Whenever the vegetables, sold are
good the customers came back;
when the vegetables were bad the
vegetables came back and the
customers went away to other
shops. That type of quality
contro l i s e ssent ia l in the
education system. The institutions
should survive on their merit
alone and not on rules and
controls in the open market. That
would be healthy especially for
higher educational institutions.
The really bad institutions will die
a natural death under those
conditions, as no student would
want to go there.
SOURCE: http://www.bmhegde.com/educational_scenario.htmlhttps://blog.wisdomjobs.com/some-facts-and-perspectives-on-present-education-scenario/http://ijbemr.com/wp-ontent/uploads/2015/05/Higher_Education_in_India_Emerging_Issues_Challenges_and_Suggestions.pdfhttp://wonderfulengineering.com/75000-graduates-engineers-apply-for-30-govt-peon-posts-in-india/https://www.quora.com/Whats-the-reason-for-rising-unemployment-in-Indiahttp://blog.isdcouncil.org/skill-development/current-skills-scenario-of-india-and-other-skilled-countries/http://ideasmakemarket.com/2015/01/indias-education-sector-lags-behind.htmlhttps://www.cpim.org/views/3-years-modi-assault-education-continues-unabatedhttp://www.financialexpress.com/economy/falls-short-of-expectations/51418/
2013-14
2014-15
2015-16
2016-17
2017-18 E
% of Total Budget
4.57
4.14
3.75
3.65
3.71
% of GDP
0.63
0.55
0.50
0.49
0.47
Central govt. spending oneducation as
Declining Funds for EducationPA
ST -
PR
ESEN
TFU
TUR
E
Rural India
735 1,9
54 3,537 5,0
50 6,766
All India
1993-942004-052014-152020-212025-26
1,379 3,5
00
6,439
9,272
12,50
2
Urban India
3,116
12,34
8
17,13
7
22,42
7
7,150
AVER
AG
E A
NN
UA
L H
OU
SEH
OLD
SP
END
ING
ON
ED
UC
ATIO
N
IMPROVED ECONOMIC
SYSTEM
IMPROVED EDUCATION
SYSTEM
14 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
By 2020, the average Indian will be only 29 years of age, compared with 37 in China and the U.S., 45 in Western Europe, and 48 in Japan. Moreover, by 2030, India will
have the youngest median age of 32 years, while China's will be 43 years. Most major economies will see a decline of working age adults.
n four years, India will have
Ithe world's largest population
of working people, about 87
crore in all. When nations reach a
high ratio of such people, they are
expected to earn something
called a demographic dividend.
H o w e v e r, t h e r e a r e m a n y
challenges which India needs
to overcome to harness the
o p p o r t u n i t i e s c r e a t e d b y
demographic dividend. The
growth in the working-age ratio
is likely to be concentrated in
some of India's poorest states and
that the demographic dividend
will be fully realized only if
India is able to create gainful
employment opportunities for
this working-age population.
The proportion of jobs in the
unorganised sector - without
formal monthly payment or
social security benefits - is set to
rise to 93 percent in 2017. With
large corporations and public-
sector banks financially stressed,
the average size of companies in
India is reducing, at a time when
well-organised large companies
are central to creating jobs.
Since most of the new jobs that
will be created in the future will
be highly skilled and lack of skill
in Indian workforce is another
serious challenge. There are
serious problems with Indian
higher education.
As bad as Indian Higher
education is, the worst problems
are in primary education. After
all, without a good foundation,
subsequent education cannot
happen easily and effectively.
This is true even for vocational
training, not just elite education
for the advantaged and talented.
According to the Human
Development Report (HDR)
published by the United Nations
D e v e l o p m e n t P r o g r a m m e
(UNDP), India is still in the
medium human development
category with countries like
China, Sri Lanka, Thailand,
Philippines, Egypt, Indonesia,
South Africa, and even Vietnam
FOCUS System
RESTRUCTURING ECONOMIC SYSTEM ESSENTIAL TO REALIZE
DEMOGRAPHIC DIVIDENDS
15 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
has a better rank.
A good number of India's
educators believe that the higher
education system is unable to
respond to the changing societal
n e e d s . M o r e o v e r , n e w
technologies, ever- hanging skill
requirements and outdated
curricula are challenging India's
higher education system in its
efforts to equip graduates with
job-ready skills.
India's "demographic bulge" -
the hundreds of millions of
young people who will flood its
job markets in the next decade - is
in danger of sliding into a pit that
will weigh the nation down and
crimp its gross domestic product.
The problem is simple: Indians
are gr ipped with textbook
education and white-collar
dreams. Most of them shy away
from blue-collar occupations that
could assurance them employment
and income. The less formally-
educated youth do not have
proper vocational training and
are destined to drift from one
low-paying stretch to another.
The cost is clear: the government
or private institutions will have to
spend at least Rs. 10,000 to train
one person in the right skills.
Stimulatingly, the majority of
education providers are unable to
provide job placement - indicating
they don't have anything proud
to report. Companies, too, do not
THE YOUNG & THE RESTLESS
Projected median age(in years)
Projected population in 2030(in million)
Labour force surplus/deficit by 2020(in million)
Economic prospects during FY12-30Real GDP ($ bn) CAGR growth
(in%)
Source: Ficci-Ernst & Young
SOURCE: http://www.firstpost.com/india/india-wont-benefit-from-rising-population-mass-unemployment-unrest-looms-ahead-2980040.htmlhttp://www.mbarendezvous.com/general-awareness/demographic-dividend-advantage-india/http://www.financialexpress.com/archive/demographic-dividend-or-disaster/1199402/http://www.businesstoday.in/magazine/cover-story/companies-work-towards-skills-gap-in-india/story/193097.htmlhttp://indpaedia.com/ind/index.php/Employment:_Indiahttp://www.livemint.com/Money/JYalqNRTOtaQCIU4EuXGRO/More-than-30-of-Indias-youth-not-in-employment-shows-OECD.html
always value people who
have vocational training
but lack education. This
is another reason many
skilling institutes are
rejigging business models
and focusing on college
students.
India's economy may
be growing more than
twice as fast as the rest of
the world but the story
on the jobs creation front
is just the opposite.
India's rate of employment has
declined and job creation has not
kept up with the growing
working-age population. It lags
most other countries in creating
quality jobs. Over 30% of youth
aged 15-29 in India are not in
employment , educat ion or
training. This is more than double
the OECD average and almost
three times that of China.
Several factors are
responsible for this.
Labour laws in India
a r e c o m p l e x a n d
r e l a t i v e l y s t r i c t .
E m p l o y m e n t
protection legislation
is restrictive, compared
with other emerging
economies and OECD
countries. Lack of
connect between the
a c a d e m i c s a n d
corporate need is
another major reason. Thus,
companies in India tend to rely
more on their own training and
development programs.
16 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
17 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
FOCUS EdTech
You could take up any
course you liked (often
held in partnership with
major universities and institutes
all over the world), learn at your
own pace, discuss with your
fellow virtual learners and
contact experts online with any
queries you might have. Many
online learning websites also give
you a valid certificate at a nominal
fee.
Main reasons for the growth of
digital education:
— With nearly a billion people on
mobile phones and over 220
million mobiles connected to
the internet, there has been a
considerable rise in digital
education.
— The use of best-in-class content,
real-time learning and feedback
methods, and personalised
instructions has encouraged
online education
— People are stepping towards
digital learning as the ed-tech
firms are providing them the
comfort of 'live and interactive'
anywhere education in digital
format, through its online
programmes
— These onl ine courses are
affordable and easily accessible
— Digital education aims to break
the numerous barriers that are
p r e v e n t i n g p e o p l e f r o m
receiving quality education in
the physically bound classrooms
Primari ly, there are f ive
business models/categories
which are growing at a rapid pace
in the edtech sector in India
taking online education to
the next level. These include
primary and secondary
The process of imparting education has gone through a sea change if we look at the picture 10-20 years before now. Technology has taken over almost every field of our lives and the onset of online courses came as a path-breaker. No longer one needs to have access to schools, time or a lot of money. All one needs is a good internet connection and a computer.
Digital Education Landscape in India
supplement education, test
preparation, reskilling and online
certifications, higher education
and language, and casual learning.
reskilling and online certification
has the maximum paid users –
approximately 499K.
MOOC in IndiaMOOCs are gaining momentum
in India with a number of
different initiatives. But SWAYAM,
short for Study Webs of Active-
learning for Young Aspiring
Minds, was one of the first ones to
be announced. Class Central was
one of the first sites to write about
SWAYAM, almost two years ago.
Under SWAYAM, professors of
centrally-funded institutions in
India — such as Indian Institutes
of Technology (IITs), Indian
Institutes of Management (IIMs),
and central universities —offer
online courses to citizens of India.
SWAYAM is an Indian open
source platform based on Open
edX, which is the same platform
that hosts edx.org. Local Indian
universities deploy a version of
SWAYAM and use it to run
blended classrooms.
The Union Budget FY17 focused
on providing entrepreneurship,
education and training in 2,200
colleges, 500 government industrial
training institutes, 300 schools
and 50 vocational training centres
via MOOCs. Another major
initiative proposed in the Budget
was the launch of digital literacy
schemes to reach six crore rural
households in the next three
y e a r s . T h i s i n d i c a t e s t h e
government’s intentions to uplift
online education in India. With
MOOCs being easily accessible
on smartphones, students even in
small-town India can pursue
these online courses.
A comprehensive report on
Snapshot of Digital India- March
2016, which provides interesting
the stats and facts about India and
also depicts the evolution of India
on the digital front in the past six
months. The report shares the
following interesting insights:
I n I n d i a , w h e r e m o b i l e
penetration expected to reach 550
million by 2018, the potential
to digitally educate the masses
seems very rich. In the past
few years there has been a
considerable rise in Digital and
Live Virtual Classrooms at
different levels of learning. With
evolution of technologies such as
c l o u d , d a t a c e n t e r s a n d
virtualization there is huge
potential for technology to be
integrated with the Education
Industry.
Digital education comes as a
win-win for al l . Education
institutions see the rapid rise in
enrollments and added revenue.
Students view this as a flexible
18 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
Computer Science and Programming 17.4%
Science10.4%
Social Sciences
9.82%
Humanities9.82% Education &
Teaching 9.26%
Health & Medicine 7.68%
Art & Design6.47%
Engineering6.32%
Mathematics3.64%
Business & Management
19.3%
COURSE DISTRIBUTION BY SUBJECTS
Global MOOCs Scenario
58MStudents
700+Universities
6850Courses
MOOCs in 2016. Analysis by Class Central
EdTech Companies started in India
option allowing them to study as
per their time and pace. Teachers
too find it convenient to prepare
their learning plans well aided by
technology. Teaching becomes a
smoother experience with a
perfect mesh of personalized
packages having a blend of
animations, gamiication and
elaborate audio-visual effects.
Digital education is fun learning
for all cadres and particularly
effective for child learning as the
innovative audio-video feature
boosts the cognitive elements in a
c h i l d ' s b r a i n . T h e I N F O -
TA I N M E N T c o m b i n a t i o n
involved in digital learning
makes it more practical, applicable
and relatable to our life and
surroundings in an interesting
manner.
E-learning is simply a term
used to encapsulate 'the use of
technology for effective learning',
and what could be more effective
than deploying this tool for
spreading the light of education
in the darkest corners of the
nation! E-learning's invasion in
rural education has emerged as
19 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
33%
26%
19%
9%
39%
34%
13%
7%
64%
24%
4% 2%
36%
24%
13% 17
%
North West East South
70%
60%
50%
40%
30%
20%
10%
0%
MBA / PGDM MCA Mtech / MS B.Ed / M/Ed / NTT
Course wise preference of online higher educationacross India
PERC
ENTA
GE O
F USE
RS TA
KING
-UP
A PA
RTIC
ULAR
COU
RSE
20 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
both - a ray of hope as well as a
challenge. In a developing
country like India, e-learning
u n d o u b t e d l y o f f e r s g r e a t
opportunities to empower the
rural areas. With Information and
Communication Technology
(ICT) crafting e-learning's path, it
can incredibly transform the face
of especially rural learning. Here
are some facts that back the bright
future of eLearning in India:
2nd Largest: In terms of mobile Internet users3rd Largest: In terms of Internet users5th Largest: In terms of video users1000 Crore: India’s Internet advertising Industry
IndiaIndiaIndia
2 1
3
A p r o j e c t f u n d e d b y t h e
Ministry of Human Resource
Development (MHRD), provides e-
l e a r n i n g t h r o u g h o n l i n e
Web and Video courses in
Engineering, Sciences, Technology,
Management and Humanities.
This is a joint initiative by seven IITs
and IISc Bangalore. Other selected
premier institutions also act as
Associate Partner Institutions.
NPTEL is a curriculum building
exercise and is directed towards
providing learning materials in
science and engineering by
adhering to the syllabi of All India
Council for Technical Education
and the slightly modified curricula
of major affiliating Universities. It
has developed curriculum based
video courses and web-based e-
courses targeting students and
faculty of institutions offering UG
engineering programs.
The main objective of NPTEL is to
make learning material available to
students of engineering institutions
through easier means. The broad
aim of the project is to facilitate the
competitiveness of Indian industry
in the global markets through
improving the quality and reach of
engineering.
N P T E L p r o v i d e s o n l i n e
courseware in the form of web
courses and video lectures. These
lectures utilize a multitude of
facilities of the video medium such
as chalk-and-talk, tablet writing,
power point, two and three
d i m e n s i o n a l a n i m a t i o n s ,
interactive codes, etc. Each course
comprises approximately 40 video
lectures of about 1 hour duration.
An online discussion forum is
incorporated wherein students can
post and review questions.
Wherever applicable, course
assignments, handouts, self-
evaluation tasks, etc. have been
integrated. Workshops are
routinely conducted for institutes,
students, mentors, etc. under the
auspices of NPTEL.
NPTEL contents are being used by
various educational institutions as
part of their teaching-learning
process. While faculty members are
using these contents as part of their
lesson plan to teach university
curriculum, students are using
NPTEL not only to prepare for
technical jobs and competitive
exams, but also as a platform for
constant learning and updating
knowledge for the ever-changing
environment and market realities.
NPTEL contents are designed such
that they enhance and complement
students’ residential learning
e x p e r i e n c e a t t h e i r g i v e n
institutions.
THE NATIONAL PROGRAMME ON TECHNOLOGY ENHANCED LEARNING
21 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
ACCORDING TO A SURVEY OF 3000+ ENGINEERING STUDENTS ABOUT LEARNING AND THE ROLE OF INTERNET IN INDIA.
SOURCE: http://www.jamshedsiddiqui.com/2014_03_01_archive.htmlhttp://www.economist.com/news/briefing/21605899-staid-higher-education-business-about-experience-welcome-earthquake-digitalhttp://www.avatargeneration.com/2012/12/adoption-rates-of-new-styles-of-k-12-teaching-infographic/https://kaburlu.files.wordpress.com/2011/09/internet-usage-statistics-india.jpghttp://www.cloodon.com/blog/Re-imagining-Rural-Education-In-Digital-India/https://home.kpmg.com/in/en/home/insights/2017/05/internet-online-education-india.htmlhttps://www.researchandmarkets.com/research/m7r63j/global_digitalhttps://elearninginfographics.com/wp-content/uploads/Infographic1.jpghttps://elearning.jiscinvolve.org/wp/files/2013/10/Slide2.png
Research and Markets in a report on “Global Digital Education Content Market 2016-2020”. Forecasted the global digital education content market to grow at a CAGR of 8.35% during the period 2016-2020. The report covers the present scenario and the growth prospects of the global digital education content market for 2016-2020. To calculate t h e m a r ke t s i z e , t h e r e p o r t considers the revenue generated by the packaged and customized digital content offered by the v e n d o r s t o t h e e d u c a t i o n a l institutions.According to the report, with almost all schools and universities p u b l i s h i n g s t a n d a r d a n d customized content digitally, there is a rush to develop virtual libraries to provide quality content to students for any grade and subject irrespective of the location.
GLOBAL
DIGITAL EDUCATION
CONTENT MARKET
BY END-USER
GLOBAL SURVEY INIDIAN SURVEY
— Regular workshops in Schools should be conducted to enable maximum usage of e – learning tools like mobile apps etc. among students.
— International Conference on the role of ICT in education should be held to create platform where international best practices can be shared by experts from this field.
— Digital Financial Literacy modules should be made compulsory at school level especially for the passing out students so that they can become part of the Digital Ecosystem which will further lead to Financial Inclusion.
— Innovative Pedagogical approach should be promoted at all levels of the Indian Education System through Faculty Development Programs.
— More and more online education/ courses programs have to introduce and made popular especially at the rural level so as to enhance the GER and employability.
KEY TAKE-AWAY POINTS FOR PROMOTING ED-TECH:
K-1247.42%
HIGHER EDUCATION
52.58%
8.85% 7.88%
ENDUSER
HIGHEREDUCATION K-12
CAGR 2015-2020
EMPOWERING EDUCATION - TRANSFORMING INDIA THROUGH ICT & DIGITAL TECHNOLOGY,21st Jan, 2017, Chandigarh
GLIMPSES OF OUR ICT CONFERENCES IN NORTH INDIAFOR DIGITAL EMPOWERMENT
DIGITAL INDIA- HIGHWAY FOR TRANSFORMING EDUCATION, 29th April, 2017, Chandigarh
DIGITAL INDIA- HIGHWAY FOR TRANSFORMING EDUCATION-III22nd July, 2017, Chandigarh
Prof. K. SrinivasProfessor ICT-NUEPA, Min. of HRD, GoIDr.
Amarendra BeheraHead ICT Division, CIET-NCERT, Min. of HRD, GoI
Mr. Imran KhanEducation APP Developer
Sh. Rubinderjit Singh BrarDirector of School Education, Chandigarh U.T
Dr. Angel RatnabaiICT & Training Division, CIET, NCERT,
Min. of HRD GoI
KEY SPEAKERS
Sh. Gurmail DhaliwalVice President, Hounslow Chamber
of Commerce, UK Director, IndieCo Digital UK
Mr. Nick ThompsonDirector, IndieCo Marketing, Australia
Dr. Gulshan SharmaDirector General- ICSI & Renowned
Motivator
KEY SPEAKERS
Dr. Amarendra BeheraHead ICT Division, CIET-NCERT,
Min. of HRD, GoI
Ms. Somya Google for Education, India
Dr. Mamur AliAssistant Professor, CIET, NCERT
Dr. Yashpaul SharmaAssistant Professor, CIET, NCERT
KEY SPEAKERS
Sh. V P Singh Badnore, Hon'ble Administrator
Chandigarh (UT) &
Governor Punjab
FLAGGING OF INDIA'S FIRST SKILLS ON WHEELS VEHICLE FOR SERVICE INDUSTRY
29th April, 2017
23 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
FOCUS Assam
i v i n g i n t h e e r a o f
Lknowledge economy in
w h i c h t h e s k i l l e d
manpower has applied the new
techniques and ideas helpful in
t h e d e v e l o p m e n t p r o c e s s ,
therefore it calls for heavy
investment in higher education
sector. It produces a variety of
manpower needed in Services,
a d m i n i s t r a t i o n , i n d u s t r y,
agriculture and other allied
segments. Since independence,
the central and state government
focusing on the expansion of
tertiary education and country
achieved the second largest in
terms of enrolment. On the other
side of the scale, the nation faced
w i t h p a r a d o x e s s u c h a s
i n s u f f i c i e n t e d u c a t i o n a l
infrastructure in some pockets of
India, among them North Eastern
States
Among the north eastern
states, percentage of tribal
population is high and there are
four states where proportion is
more than f i f ty percent in
Arunachal Pradesh, Nagaland,
M i z o r a m a n d M e g h a l a y a .
A distinct entity derived from
h i s t o r i c a l a n d p o l i t i c o -
administrative factors, the region
has immense physical, racial and
social-cultural diversities and a
literacy and education pattern
which is highly varied both in
spatial and social terms. Lack of
employment and scopes of
higher education has driven the
youth out of the states for better
facilities and opportunities.
The rate of literacy is not a
problem here, since the rate is
higher than the national average;
hence, the drive should be more
on adequate and standard
secondary and higher education.
Since, there is not much scope of
employment in the region; the
employability of the graduates
should be kept in mind before
taking initiatives to opening up
new educational institutions or
courses. The new courses or
institutions should ensure that
their graduates are employed, if
not in the region, at least outside
it. Ninety percent of employment
opportunities require vocational
skills, but 90% of our college and
school output has only bookish
knowledge. When the state of
the affair in the academia is such
in the so-called mainland states;
one may well imagine what the
situation is likely in the under
privileged hilly regions - lacking
i n i n f r a s t r u c t u r e a n d
o p p o r t u n i t y. T h e g e n e r a l
infrastructural facilities are
satisfactory, but considering the
changing student needs, the
facilities are inadequate. The
Government has recognized the
generation of local content as a
priority sector for investment,
infrastructure development and
Developments in the Digital Empowerment of NER(I) Education Scenario: FOCUS ASSAMGeneral infrastructural facilities and Literacy Rates are satisfactory, but considering the changing student needs, the facilities are inadequate. The Government has recognized the generation of local content and Innovative Programs as a priority sector for investment, infrastructure development and promotion.
24 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
promotion. Certain challenges
faced by the NER (I) are:
— I n s u f f i c i e n t n u m b e r o f
Institutions with innovative
courses
— More investment required
— Exploitation of natural resources
— Lack of employment generation
avenues
— I n a d e q u a t e p h y s i c a l
infrastructure
— Lack of teaching credibility
— Language Problem
There are more than 600 tribal
communities in India. Across the
communities, the mother tongues
number more than 200 in all, 75%
of which are exclusive to the tribal
people. Yet, according to NCERT's
Sixth All India Education Survey
s tat is t ics , of the forty- one
languages used for pedagogical
purposes in Indian schools, only
thirteen are tribal languages and
of these, only four are used as
medium of instruction – the rest
are used periodically for teaching
purposes. Significantly, except
Nicobari, all the thirteen tribal
languages used in schools are
those spoken in north-east Indian
states.
According to a report on
"Intergenerational and Regional
Differentials in Higher Education
i n I n d i a " a u t h o r e d b y
d e v e l o p m e n t e c o n o m i s t ,
Abusaleh Shariff of the Delhi-
based Centre for Research and
Debates in Development Policy
and Amit Sharma, research
analyst of the National Council of
Applied Economic Research, in
the age group 22-35 years, over
15% in the northern region and
13% in the southern region have
access to higher education. In the
north-central region, the number
is just 10% for men and 6% for
women whereas in the northeast,
only 8% men and 4% women
have access to higher education.
The northeast has the least
privatized higher education
sector and is almost entirely
dependent on government-run
or aided institutions.
An MoU with Singapore on
Tourism and Hospitality Industry
has also been signed for the
creation of the North East Skill
City'.
Taking skill-development
efforts a step further, the Assam
Government has announced that
all employment exchanges in the
state will be converted into
district skill development centers
and will also act as facilitation
centers for career counseling.
There are 15,23,531 registered
educated, unemployed youths in
Assam, of which 1.5 lakh will be
North
North-East
East
Central
Western
Southern
24%
23%
29%
27%
30%
38%
24%
23%
29%
16%
24%
43%
41,487
29,249
34,068
35,697
45,436
49,690
25,143
17,718
19,035
11,873
21,787
36,063
1,74,709
1,28,882
1,17,465
1,31,865
1,52,018
1,29,597
1,06,879
77,112
66,244
72,149
89,961
83,602
Share of per capita HE
expd in totalhousehold
expd
Avg annual expdof households
Per capita annualexpd on highereducation (HE)
Region
URBAN INDIA RURAL INDIA All figures in `
HOW THEY COMPARE— The mission will set up skill
training centres at block levels.
— Under the programme, 30000 former militants will be given skill development training.
— The ceasefire camps that house the surrendered militants currently will be converted into production centres.
— T h e c o n s t r u c t i o n o f t h e proposed skill city is estimated to be completed in 4 to 5 years.
— Till then, a temporary complex with the capacity of 400 would be set up in Guwahati.
KEY HIGHLIGHTS
FOCUS
ASSAM
25 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
Education for Employment& Entrepreneurship
Over 35,000 Students Placed
• University Degree Programs • Vocationals • Employment • Entrepreneurship • Life Management Skills
Toll Free No. Toll Free No. 18001802424Toll Free No. 18001802424 www.itft.edu.in
provided skil l development
training so they can become
employable by March 2018. State
Government has highlighted the
emerging areas the state needs to
focus on like hospitality, wellness
and food processing where skilled
manpower is required to create a
pool of skilled workforce. Skill
development cannot be done in
isolation – it should go hand-in-
h a n d w i t h t h e i n d u s t r y
department in the journey of
skilling the youth of the state.
Employment officers will now
interact with s tudents and
understand their requirements,
apart from registering their names
in the employment exchanges.
If the Act East Policy, popularly
endorsed by the politicians and
media, do take shape – the face of
North East may change for good.
After all, why a region would be
deprived of the fruits of changing
socio-economic climate the rest of
the country is having a taste of?
But, it is needless to say, that the
region can savour its due share of
the pie, only when its own people
can take par t in th is huge
economic surge.
They can do that by being
conducive for the market and
supplying it with employable
youths. Two chief factors can help
attain this goal - peace and
education.
PROPOSED INITIATIVES FOR THE DIGITAL EMPOWERMENT
OF EDUCATION IN ASSAM:
— Train the Trainer programs for Teacher, Counsellors and Polytechnic Faculty Empowerment.
— Youth Empowerment Programs for career guidance and motivation.
— Organizing an International Conference Global best practices in Higher Education on Digital and Sustainable Education for the Faculty and Academicians.
— Creating New Models for implementing Digital Education which focuses on Creativity, Innovation and Technology based on recent developments in the field of EdTech.
— International Conference on Indian Epics: Corporate Leadership for Sustainable Development for Empowering CSR Activities by Revitalizing our Roots.
— Regular Workshops for online platforms and mobile Apps to be leveraged for lifelong learning of youth and in-service training programs of faculty.
— Setting up of Finishing Schools across all Academic Institutes in Assam to develop quality and need based human resource beyond Employment and Entrepreneurship.
SOURCE: https://www.elkjournals.com/MasterAdmin/UploadFolder/HIGHER%20EDUCATION%20IN%20NORTH%20EASTERN%20STATES%20OF%20INDIA/HIGHER%20EDUCATION%20IN%20NORTH%20EASTERN%20STATES%20OF%20INDIA.pdfhttp://www.globalindiafoundation.org/North%20east.pdfhttp://ierj.in/journal/index.php/ierj/article/view/597http://ierj.in/journal/index.php/ierj/article/view/597/567http://economictimes.indiatimes.com/industry/services/education/south-india-spends-most-on-higher-education/articleshow/59120915.cmshttps://revathikumaran.wordpress.com/voices-from-the-field/sociology-of-education-a-project-report/http://timesofindia.indiatimes.com/home/education/news/Only-10-of-students-have-access-to-higher-education-in-country/articleshow/28420175.cmshttp://www.skillreporter.com/assam-government-convert-employment-exchanges-district-skill-development-centres/http://www.skillreporter.com/assam-government-skill-1-5-lakh-youth-year-opening-least-1-skill-center-per-block-state-skills-minister/https://www.quora.com/What-is-the-literacy-rate-of-North-India-West-India-East-India-and-South-India
27 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
Min i s t r y of Human
Resource Development
aims to increase the
existing Gross Enrolment Ratio
(GER) to 30% cent from the
present 24.5% cent by 2020. The
move aims to raise enrolments in
the tertiary sector from around
34.6 million to 40 million. This will
entail massive capacity building,
both institutional as well as
human.
At present maximum numbers
of Students are enrolled in
B.A. programs followed by B.Sc.
a n d B . C o m . p r o g r a m s . At
Undergraduate level the highest
number (40%) of students is
enrolled in Arts/Humanities/
Social Sciences courses followed
by Science (16%), Engineering
and Technology (15.6%) and
Commerce (14.1%). B.A. (22.42
Lakh) degree has been awarded
to maximum number of students.
B.Sc. (8.77 Lakh) is the second
highest followed by B.Com. (8.59
Lakh). At Post Graduate level
M.A. pass number of students is
maximum followed by M.Sc. and
M.B.A. The highest number of
students (22.4 lakh) has been
graduated in Arts courses. This
mentality of the youth and their
parents need to change.
An innovat ive approach
towards achieving this target is
by introducing new courses in
Interdisciplinary and Emerging
Areas so as to attract more youth
t o w a r d s p e r u s i n g h i g h e r
education. We need to classify
areas in various disciplines with
respect to educational, national
and global priorities. Embolden
new ideas and support for their
implementation is also required.
Identification of institutions and
s u p p o r t t h e m t o a d v a n c e
specialized courses at Under -
Graduate and Post Graduate
levels in emerging areas to
accommodate unique ideas and
state-of-the-art proposals to
influence teaching, research,
academic excellence and societal
development of relevance.
Leaders in Education industry
with the policy makers need to
consider steps to encourage,
promote and make use of brilliant
ideas for promoting scientific and
FOCUS Innovative Programs
By 2022 almost 9 percent of the workforce in the future would be deployed in new jobs that do not exist today and nearly 37 percent of Indian workforce would be in jobs demanding radically different skill sets.
Programs in Interdisciplinaryand Emerging Areas: An innovative Approach
10 Programmes cover
more than of the 83%total enrolled in students
higher education
36.24%
15.57%
16.04%
14.14%
2.61%2.50%
3.30% 1.91% 1.20%
0.67%
0.44%
0.24%
0.23%
2.84%
1.69%
0.37%
Arts
Education
Law
Home Science
Engineering & Technology
Medical Science
Agriculture
Area Studies
Science
IT & Computer
Foreign Language
Social Sciences
Arts
Education
Law
Home Science
Figure 7: Stream-wise Distribution of Under Graduate Enrolment
technological applications for the
benefit of society. Departments /
institutions which may actively
participate and desire benefit
from the new courses or programs
should train faculty accordingly
and also sponsor students for the
course if need be to nurture and
strengthen such courses in
emerging areas in the university,
institute and college at the
Master's/Bachelor's level or
special paper at Master's level.
The basis of foundation of
the new innovative courses/
p r o g r a m s s h o u l d b e t h e
requirements of the future
employers keeping a longer
vision in mind. By 2020, the
Fourth Industrial Revolution
will bring us advanced robotics
and autonomous transport,
artificial intelligence, machine
learning, advanced materials,
biotechnology and genomics.
These improvements will
transmute the way we live
especially the way we work to
earn our living. Some jobs will
vanish, others will cultivate and
jobs that don't even exist today
will become conventional. What
is certain is that the future
workforce will need to align its
skillset and academics to keep
pace. The nature of the change
will depend very much on the
industry itself. Global media and
entertainment, for example, has
already seen a great deal of
change in the past few years. The
aviation services have also been
radically transformed. Those
working in retail and sales will
need new skills, such as digital
literacy.
Some advances are ahead of
others. Mobile internet and cloud
technology are already impacting
the way we work. Artificial
intelligence, 3D printing and
advanced materials are still in
their early stages of use, but the
pace of change will be fast.
Almost 9 percent of the
workforce in the future would be
deployed in new jobs that do not
exist today.
According to a report titled
'The future of skills and jobs in
India' by FICCI and NASSCOM
with Ernst and Young, by 2022
nearly 37 percent of Indian
workforce would be in jobs
demanding radically different
skill sets.
In India, the future of jobs in
2022 would be determined by the
country's response to 12
28 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
SOURCE: https://www.ugc.ac.in/oldpdf/xplanpdf/innovativeprogramme.pdfhttp://indiaeducationreview.com/how-realistic-target-achieving-30-ger-2020/http://www.iftf.org/fileadmin/user_upload/images/whatwedo/IFTF_FutureWorkSkillsSummary.gifhttps://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/https://www.quora.com/What-is-the-future-of-jobs-in-Indiahttp://businessworld.in/article/Nearly-40-Future-Jobs-In-India-Will-Demand-Different-Skill-Sets/17-09-2017-126328/http://www.dailypioneer.com/avenues/future-of-skills-and-jobs.htmlhttp://mhrd.gov.in/sites/upload_files/mhrd/files/statistics/AISHE2015-16.pdfhttp://reports.weforum.org/future-of-jobs-2016/shareable-infographics/
megatrends which includes,
under globalisation — the level of
exports , rapid adoption of
ex p o n e n t i a l t e c h n o l o g i e s ,
increasing/ shrinking overseas
job market for Indian workforce
and level of FDI flows. Under
a d o p t i o n o f e x p o n e n t i a l
t e c h n o l o g i e s b y I n d i a n
companies — evolut ion of
products/services into smart
connected products and services,
acceleration of the optimisation
of industry value chains, business
i n n o v a t i o n , d e m a n d f o r a
r e s o u r c e f u l p l a n e t a n d
sustainability etc.
A l m o s t 6 0 - 6 5 p e r c e n t
workforce in the organized
I T / B P M s e c t o r w o u l d b e
deployed in jobs that have
radically changed skill sets
including Embedded System
Programmer, Data Scientist, Data
Archi tect and AI Research
Scientist among a few. Similarly,
50-55 percent in the automotive
sector would be deployed in jobs
that have radically changed skill
sets and evolving job roles. New
jobs roles are also expected in the
Textile & Apparel, BFSI and Retail
sector.
Change won't wait for us:
corporates , educators and
regulators all need to be proactive
in introduction of fresh courses so
that everyone can benefit from
the Fourth Industrial Revolution.
We need to develop new courses
to cater to the changing times to
keep our youth abreast. Two
segments which will be most in
demand in the coming times will
be Aviation Industry and Media-
Entertainment Industry. These
two are most popular not only
amongst the youth because of
their well paid job profiles but
also because of the glamour
quotient attached with them.
29 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
While all six drivers are important in shaping the landscape in which each skill emerges, the color-coding and placement here indicate which drivers have particular relevance to the development of each of the skills.Future Work Skills 2020
— C o n d u c t i n g S u r v e y s t h r o u g h psychometric tests in each state to know the interest and hobbies of the youth so that accordingly courses can be designed to attract more youth towards higher education.
— Awareness programs regarding new segments in the employment scenario especially major segments of service sector should be conducted to make the youth aware regarding emerging requirements.
— Sector Skill Councils for the upcoming segments like Herbal Health and W e l l n e s s , D i g i t a l E d u c a t i o n , Entrepreneurship Development should be established for standardization of training, development and vocational educations in these segments.
— All passing out student of +2 this year s h o u l d b e e q u i p p e d w i t h L i fe Management Skills, which are beyond E d u c a t i o n , E m p l o y m e n t a n d Entrepreneurship to enable them to make best career choices and have focused approach thereon.
— Bachelor and Master level programs should be introduced at college and university level focusing on major contributors of GDP like Mobile Comput ing , Av iat ion , Tour ism, Hospitality, Rural Development etc.
KEY TAKE-AWAY POINTS PROMOTING INNOVATIVE COURSES:
STRENGTHENING AVIATION NETWORK"Between North East Region (India) & BCLMV COUNTRIES:
(Bangladesh, Cambodia, Laos, Myanmar, Vietnam)GATEWAY TO SERVICES EXPORTS
INTERNATIONAL CONFERENCE
Empowering Service IndustryInternational Chamber for Service Industry
(Govt. - Corporate - NRI's Business Interface)
www.icsiindia.in
32 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
FOCUS Sustainable Education
With a world population of 7 billion people and restricted natural resources, we, as citizens and civilizations need to learn to live together sustainably. We need to take action sensibly based on the considerate that what we do today will definitely have implications on the lives of people and the planet in future.
Education for Sustainable Development
ustainability education
S( S E ) , E d u c a t i o n f o r Sustainability (EfS), and
Educa t ion f or Sus t a ina b le
D e v e l o p m e n t ( E S D ) a r e interchangeable terms describing the practice of teaching for sustainability. ESD is the term
most used internationally and by the United Nations. Agenda 21 was the f i rst internat ional d o c u m e n t t h a t i d e n t i f i e d
education as an essential tool for a c h i e v i n g s u s t a i n a b l e development and highlighted areas of action for education. Educa t ion f or Sus t a ina b le Development (ESD) empowers people to change the way they think and work towards a sustainable future.
Academic fraternity should aim to improve access to quality e d u c a t i o n o n s u s t a i n a b l e development at all levels and in all social contexts, to transform society by reorienting education a n d h e l p p e o p l e d e v e l o p knowledge, skills, values and behaviours needed for sustainable development. It is about including sustainable development issues, such as climate change and biodiversity into teaching and learning.
There is growing international recognition of ESD as an integral element of quality education and a key enabler for sustainable development. It also requires part ic ipatory teaching and learning methods that motivate and empower learners to change their behaviour and take action for sustainable development. Educa t ion f or Sus t a ina b le Development consequently promotes competencies like critical thinking, imagining future scenarios and making decisions in a collaborative way.
Education for Sustainable Development requires far-reaching changes in the way education is often practised today.
India was one of the 193 United Nations member states to adopt the SDGs and commit itself as a stakeholder to meet the 2030 a g e n d a f o r s u s t a i n a b l e development. This implies that the global goals should shape all social policy, planning, and development action, as well as impact monitoring and evaluation at the central, state, regional, and local level. NITI Aayog is the n a t i o n a l b o d y p r i m a r i l y responsible for implementing the SDGs in India. Achieving the SDGs in a country as diverse as I n d i a w i l l d e f i n i t e l y b e a H e r c u l e a n t a s k , b u t n o t unachievable. We need to clearly identify priorities, have locally relevant and people-centric development policies, and build
s t r o n g p a r t n e r s h i p s . T h e government also needs to have a focused plan for tracking and evaluating impact and scaling up successful interventions. The SDGs are a direction and a vision for India to ensure prosperity and growth - both social and economic.
While India has significantly achieved some of the Millennium Development Goals (MDGs) goal in the education and health sector, SDGs currently gives the I n d i a n g o v e r n m e n t i n opportunity to provide better primary education to all.
33 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
SOURCE: http://en.unesco.org/themes/education-sustainable-developmenthttp://www.unece.org/index.php?id=31922&L=0http://www.kingston.ac.uk/sustainability/our-approach-to-sustainability/education-for-sustainable-development/https://www.plymouth.ac.uk/your-university/sustainability/sustainability-education/esdhttp://www.indiaprwire.com/pressrelease/education/2011030379549.htmhttp://www.businessinsider.in/All-eyes-are-on-India-to-achieve-the-Sustainable-Development-Goals-says-Bill-Gates/articleshow/49165564.cmshttps://www.thebetterindia.com/89841/sustainable-development-goals-un-india-2030/
— Seminars and workshops based on AIDS awareness, De-addict ion, Biodiversity conservation and herbal health and wellness practices like yoga should be introduced as part of finishing school concept in all higher education institutes.
— Improvements in the quality of education delivered is a must if we want to achieve the Global Goals for Sustainable Development
— Teacher Training for ESD at senior secondary and higher education levels should be done to further education and informal education lack ESD trainers.
— State level Quiz contests can be conducted to create awareness regarding concept of ESD which is not easily understood by one and all.
— Developing a regional roadmap to promote ESD and to decide on the way forwards for the implementation of the same.
KEY TAKE – AWAY POINTS FOR THE PROMOTION OF EDUCATION FOR
SUSTAINABLE DEVELOPMENT:
SDG INDEX 2017
LEARNINGFOR THE FUTURE
34 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
By 2030, ensure that all girls and boys complete free, equitable and quality primary and secondary education leading to relevant and effecctive learning outcomes.
Proportion of children and young people: (a) in grades 2/3; (b) at the end of primary; and (c) at the end of lower secondary achieving at least a minimum proficiency level in(i)reading and (ii) mathematics, by sex
By 2030, ensure that all girls and boys have access to quality early childhood development, care and pre-primary education so that they are ready for primary education
Proportion of children under 5 years of age who are developmentally on track in health, learning and psychosocial well-being, by sex
Participation rate in organized learning (one year before the official primary entry age), by sex
By 2030, ensure equal access for all women and men to affordable and quality technical, vocational and tertiary education, including university
Participation rate of youth and adults in formal and non-formal education and training in the previous 12 months, by sex
By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs and entrepreneurship
Proportion of youth and adults with information and communications technology (ICT) skills, by type of skill
By 2030, eliminate gender disparities in education and ensure equal access to all levels of education and vocational training for the vulnerable, including persons with disabilities, indigenous peoples and children in vulnerable situations
Parity indices (female/male, rural/urban, bottom/top wealth quintile and others such as disability status, indigenous peoples and conflict-affected, as data become available) for all education indicators on this list that can be disaggregated
By 2030, ensure that all youth and a substantial proportion of adults, both men and women, achieve literacy and numeracy
Percentage of population in a given age group achieving at least a fixed level of proficiency in functional (a) literacy and (b) numeracy skills, by sex
By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship and appreciation of cultural diversity and of culture’s contribution to sustainable development
Proportion of schools with access to: (a) electricity; (b) the Internet for pedagogical purposes; © computers for pedagogical purposes; (d) adapted infrastructure and materials for students with disabilities; (e) basic drinking water; (f) single-sex basic sanitation facilities; and (g) basic handwashing facilities (as per the WASH indicator definitions)
Build and upgrade education facilities that are child, disability and gender sensitive and provide safe, non-violent, inclusive and effective learning environments for all
By 2020, substantially expand globally the number of scholarships available to developing countries, in particular least developed countries, small island developing States and African countries, for enrolment in higher education, including vocational training and information and communications technology, technical, engineering and scientific programmes, in developed countries and other developing countries
Volume of official development assistance flows for scholarships by sector and type of study
By 2030, substantially increase the supply of qualified teachers, including through international cooperation for teacher training in developing countries, especially least developed countries and small island developing States
Proportion of teachers in: (a) pre-primary; (b) primary; (c) lower secondary; and (d) upper secondary education who have received at least the minimum organized teacher training (e.g. pedagogical training) pre-service or in-service required for teaching at the relevant level in a given country
EDUCATION FOR SUSTAINABLE DEVELOPMENT OF INDIA THE WAY FORWARDGoal: Ensure inclusive and equitable quality education and promote lifelong learning
opportunities for all: Targets and Indicators
Extent to which (i) global citizenship education and (ii) education for sustainable development, including gender equality and human rights, are mainstreamed at all levels in: (a) national education policies, (b) curricula, (c) teacher education and (d) student assessment
35 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
Se r v i c e i n d u s t r i e s c a n
b e d e f i n e d a s t h o s e
o r g a n i z a t i o n s a n d
businesses which (regardless of
ownership, profit or non-profit
orientation) produce, deliver and
are inextricably bound up with
the consumption process of
generally intangible products;
where the consumer (whether
individual or business) is a central
and fundamental part of the
w h o l e t r a n s f e r a n d
exchange process. Service
industries can, in this way,
be defined both in supply
terms and in demand terms.
GLOBAL SCENARIOConventional wisdom
suggests that during the early
development phase of any
country, expansion of output in
manufactured goods precedes
growth in the services sector. As a
country progresses further
manufacturing often takes a back
seat, giving way to the services
sector in terms of both output and
employment, and manufacturing
f i r m s t h e m s e l v e s b e c o m e
increasingly service centric in
order to remain competitive.
Some have argued that the
decline in manufacturing and
corresponding shift to services is
unsupportable in the long run as
services depend critically on
manufacturing for their demand.
BOOSTERS OF ASIAN SERVICE
INDUSTRY— The opportunities for growth
for Service industry in
Asia are tremendous.
— It is estimated that there
are currently 4.8 million
h i g h - i n c o m e A s i a n
households outs ide
Japan with an annual
income above US $
FOCUS Service Sector
India’s distinctive competencies and competitive advantage formed by the knowledge-based services makes it a unique emerging market in the world. Backed by several government initiatives, the services sector in India has the potential to unlock a multi-trillion dollar opportunity which can
create symbiotic growth for all nations. Hence Education Sector should encash this opportunity.
Catering to Service Sector: A must for Education Industry
SE
RV
ICE
SE
CT
OR
SKILLS
DEVELOPMENT
BANKING &
INSURANCE
LOGISTICS
AFTER SALE
SERVICES
IT &
TELECOM
RURAL
MARKETING
RURAL
TELECOM
RURAL
BANKING
RURAL
TOURISM
AGRI
RESEARCH
MANUFACTURINGAGRICULTURE
Industry
Travel & Tourism
Banking
Education
Retail
Financial Services
GDP ($ US Billions)
2,365
2,436
2,605
4,261
4,796
% of Global GDP
3.1
3.2
3.4
5.5
6.2
MAJOR SERVICE SECTOR INDUSTRIES & THEIR GLOBAL CONTRIBUTION
50,000.
— With a projected medium-
t e r m e c o n o m i c g r o w t h
outlook of 3-5 % p.a. for
Southeast Asia and 5-7 % for
China and India, this number
is set to rise steadily.
— The growing affluence will
translate into huge demand
for services, especially higher
end and bet ter qual i ty
services. E.g. Quality Health
care Services and education
services.
— The next 15 years will see a
significant outpacing by Asia,
a n d p a r t i c u l a r l y t h e
powerhouses of China and
India, of the rest of the
developing world in gross
domestic product (GDP),
wages and consumption
power.
THE SUNRISE SECTOR OF INDIAThe Extraordinary growth
of the service sector has focused
attent ion on chal lenges of
e f f e c t i v e m g t . o f s e r v i c e
organizations and operations
vastly different from te challenges
faces in manufacturing settings.
Due to rapid developments in
I n f o r m a t i o n Te c h n o l o g y,
Globalization, Changing customer
d e m a n d s / n e e d s / d e s i r e s
/preferences, and the changes in
relative wealth between the
developed and newly developing
e c o n o m i e s , t h e e f f e c t i v e
management of service systems
addressing productivity and
quality issues will become even
more important in coming years.
R Services sector has the highest
Growth rate, approx. 7.75 %
in March 2017
R Service Sector employs
nearly 40% population in
the economy.
R India 's share in Global
Services Exports is 3.2% in
2 0 1 4 - 1 5 , d o u b l e o f i t s
merchandise exports
R The FDI investment in India
from Apr16-March17 rose to
60.08 Billion US$,
R Export of services grew by
5.9% to 13.06 billion US $ in
2016-17
R The Services sector growth
was 8.8 % in 2016-17
R India's Commercial Services
Exports was 155.3 Billion in
2015
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R Services sector has been
major source of financing
India's Trade Deficit in
recent years.
R Growth of Software exports
accounted for 48.1 % in
2015-16
R India received 8.6 million
foreign tourists in 2016,
which was approx. (4.6 %
growth)
R The warehouse industry is
worth INR 560 Billion in
India and is growing at 10 %
rate annually
R The Indian Mobile Service is
expected to reach 37 billion
US$ in 2017,and grow by
10.3 %
R The Indian Digital Classified
Industry likely to grow three
fold to reach 1.2 billion US $
by 2020.
The Government of India
recognizes the importance of
promoting growth in this area
and is creating an enabling
environment that wil l give
a f u r t h e r p u s h t o s e c t o r s
such as healthcare, tourism,
communications, information
technology, among others.
An encouraging regulatory
framework and an easing of trade
barriers at both domestic and
international levels through
agreements will only enhance
India's competitiveness at a
global level. This will also mean
— New courses keeping in mind the national agenda of enhancing Services Export should be designed.
— For the same if not complete courses then at least need based modules can be introduced with regular degree courses for imparting skills required in the service sector.
— Service Sector being a skill based s e c t o r, h e n c e t o i n c re a s e t h e employability of the youth in the same the concept of Finishing School should be introduced in all higher education institutes.
— Entrepreneurship in Service Sector should also be supported through various initiatives of Ministry of Skills Development and Entrepreneurship and Entrepreneurship Development programs.
— Ministry of Micro Small and Medium Enterprises should focus more on MSMEs in Service Sector and empower startups especially in education sector
KEY TAKE-AWAY POINTS FOR THE PROMOTION OF EDUCATION
FOR SERVICE SECTOR:
IntangibilityServices cannot be seen, tested, felt heard, or smelled before purchase
VariablilityQuality of services depends on who
provides them andwhen, where, and how
SERVICES
InseparabilityServices cannot be
separated from theirproviders
PerishabilityServices cannot be
stored for later sale or use
38 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
an increase in the quality of
e m p l o y m e n t a n d n o t j u s t
numbers. This will lead to a quality
labour force for the country.
The mult ipl ier effect on
ancillary industries owing to the
growth in the services sector is a
natural outcome. For instance, a
spurt in tourist arrivals into India
will not only positively impact
the hotel and airlines industries
but also boost the sale of crafts
and artefacts that can be showcased
as part of integrated business
plans between stakeholders, both
private and public. The regulatory
framework also needs to take into
account the evolving nature of
the services sector, and how it's
interlinked with other sectors.
SOURCE: http://www.gesdelhi.in/images/pdf/deloitte-cii-ges-2017-interactive.pdfhttp://www.huffingtonpost.in/malvinder-mohan-singh/the-rise-of-the-services-sector-is-redefining-india-s-growth-nar_a_21445764/https://skift.com/2015/06/08/5-charts-that-show-why-the-travel-industry-is-the-worlds-fastest-growing-sector/
39 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
Historically, the financial
burden of education
was borne by both
State and Central Government.
But, as pointed out previously,
the amount of expenditure spent
on education sector by the
Government has been reducing
over the years, which has created
a huge investment gap. This
trend in public expenditure has
serious policy implications.
Firstly, the reduction in public
e x p e n d i t u r e h a s f o r c e d
institutions, both public and
private to increase the cost per
students in the form of hike in
tuition fees. Secondly, there is a
rise in self-financing institutions
which charge tuition fees on full
cost- recovery basis. This goes
against the theoretical concept of
financing higher education.
For money to flow to this
sector, it is very important also, to
look at providing adequate
legislative protection to these
self-financed universities, which
attract funds from sponsors,
financing agencies and corporates.
Once the ground rules are clearly
la id down, i t may become
possible to develop several
models, which may be accepted
by the financial agencies, for
funding higher education in
India.
There are various options,
which are used in various
developed and developing
countries. In order to resolving
rigidities and inefficiencies in the
public sector, some governments
tried to give more autonomy to
higher education institutes so as
to resolve the problems of
inflexibility and inefficiency. The
experience of other countries is
looked at briefly, and parameters
are looked at, which need to be
concentrated on to get results.
According to China's Block
Grants Model, institute can
decide how to spend the money.
The gover nment exerc i ses
only audit and supervisory
functions. The principle of public
and financial accountability
i s emphas ized in that the
distribution of public funds is
based on quality assurance
FOCUS Best Practices
It's often said in the teaching world and in many professions and trades, "Why reinvent the wheel when there are plenty of practices that already work?"
Hence in this article we provide with international best practices to get a few lessons to be learnt.
Innovative Methods of Financing Higher EducationInternational Best Practices
outcomes in terms of teaching
and research. UGC Hong Kong
had introduced a Performance
a n d R o l e - r e l a t e d Fu n d i n g
Scheme under which a portion of
the recurrent funding were tied
with institutions' performance
against their respective roles.
An interesting example of an
output-based funding system is
the Danish tax imeter-model .
Funding in the taximeter-system
is directly linked to student
performance: higher education
institutes receive funding per
passed examination, the so-called
taximeter-tariff. The incentives to
promote efficiency are thus
evenly distributed over the study
program, and the system is
flexible in the sense that funding
is closely connected to educational
production.
The tariff paid per passed
exam, the “taximeter ”, varies
according to the field of study,
and has three components:
— A tariff for the costs of
education and equipment
— A tariff for joint costs (e.g.
administration, buildings)
— A tariff for practical training
(for a few subjects)
South Africa pursues a goal-
oriented and performance-related
f u n d i n g m o d e l through the
National Research Foundation
to encourage growth in teaching
and research. The national
b u d g e t f o r u n i v e r s i t i e s i s
divided into two major grant
categories, namely, block grants
( a p p r o x i m a t e l y 7 0 % ) a n d
earmarked grants (about 30%).
The former is for institutional
operating costs (determined by
indicators), and the latter for
steering the system (further) to
enhance access into the system
and performance in designated
areas. On average, both of these
grants account for 50% of the
public funds available to the
system within a budgetary
framework. The system gets the
balance from private income
(approximately 25%) and from
tuition fees (another 25%).
Decis ion on block grant
allocation is based on planning
data on the basis of which
institutions and the Department
of Higher Education and Training
w o u l d h a v e e n g a g e d ( t o
determine performance patterns
in a preceding time frame) and
agreed on targets or benchmarks
(for a following funding cycle) set
by the Minis ter of Higher
Education and Training. The
teaching input grant is payment
for expected services in teaching
and in the super v i s ion o f
postgraduate students. The
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teaching output grant rewards
institutions for students who
have completed their studies.
The research output rewards
institutions for research by
staff members that is published
in accredited journals, as scholarly
books and for the number
of research masters and doctoral
s t u d e n t s g r a d u a t e d . T h e
institutional factor grant is of two
kinds: the grant for size gives
extra resources to institutions that
do not enjoy economies of scale
(because of their small student
numbers), so that they are able to
provide a full complement of
student services.
Ac c o r d i n g t o t h e P u b l i c
endowment model of Texas (USA) the
government could hypothecate
the income from a specific source
to its universities. In Texas, for
example, land which contains oil
wells has been endowed by the
S t a t e g o v e r n m e n t t o t h e
University of Texas system, which
consequently is one of the richest
public universities in the world,
and from which the University
s y s t e m d e r i v e s 2 0 %
of its income. In principle,
funding provided through an
endowment should ensure
continuity of funding without the
v o l a t i l i t y o f p o l i t i c a l a n d
economic considerations that
may affect government provided
funding from year to year. The
University of Texas is by far the
richest public university system
in America, with an endowment
topping $25 billion. Texas is home
to the only two public university
systems with endowments larger
than $10 billion, according to the
most recent data avai lable
through the National Association
of Col lege and Univers i ty
Business Officers (NACUBO).
Higher education institutions in
Chile rely very substantially on
private finance, although, like
American private universities,
many of the students who pay the
fees on which the private higher
education inst i tut ions rely
receive very minimal grants or
loans from the Government. The
Universities are divided into the
so-called CRUCH (the Council of
Rectors) Universities and the rest.
Government grant to the 25
CRUCH universities is provided
each year, roughly in line with
changes in student recruitment,
but without any systematic
for mula or other bas is for
establishing the total to be paid.
Grant is based on previous
f u n d i n g l e v e l s , e n h a n c e d
following negotiation. Although
CRUCH universities receive
government grant, they also
c h a r g e s i g n i f i c a n t f e e s .
Government grant is also paid to
universities (public and private,
CRUCH and non-CRUCH) that
recruit from the top performing
s t u d e n t s i n t h e n a t i o n a l
examination. That element of
funding – the Indirect Fiscal
42 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
SOURCE: https://www.education.ie/en/The-Education-System/Higher-Education/Higher-Education-Review-of-International-Funding-Models.pdf https://www.aau.edu/workarea/downloadasset.aspx?id=7792http://www.adeanet.org/en/system/files/resources/aau-funding-book.pdfhttp://doc.utwente.nl/85209/1/Canton01public.pdfhttp://www.oecd.org/edu/imhe/32503573.PDFhttp://econwpa.repec.org/eps/fin/papers/0505/0505015.pdfhttp://www.developmentoutlook.org/2012/11/problems-with-financing-higher.htmlhttp://econwpa.repec.org/eps/fin/papers/0505/0505015.pdf
Transfers was introduced as a
means of encouraging universities
to raise standards,. The students
that it 49 effectively supports are
generally from the better off
backgrounds, and this measure is
not thought to have done
anything to improve quality or
standards.
All other funds received by
universities come from student
fees and other privately generated
sources. Chile's overall spending
on tertiary education is 2.0% of
GDP - among the world's highest
- but public spending accounts
for only 0.3% of GDP, among the
world's lowest.
Suggestions
— Self-Generated Funds
— Donations
— Student Vouchers and Grants
— By Private Sector
— Subsidized Loans To Institutes
— External Aids through Projects
BECOME A MEMBER
Empowering India for Services Export throughTECHNOLOGY, GLOBAL BEST PRACTICES & OUTSOURCING
Empowering Service IndustryInternational Chamber for Service Industry
(Govt. - Corporate - NRI's Business Interface)
CONFLUENCE OF WORLDWIDE SERVICES SECTOR
www.icsiindia.in
Uniting & Strengthening Service Industry Network for:
Lerner Centered Values - Empathy, Commitment, Nurturing
potentials, valuing diversity
Teacher Identity - aim for high standards, enquiring nature, quest for
learning, passion, ethical, resilient
Service to the profession and community- collaborative learning,
building apprenticeship, social responsibility
Skills- pedagogical skills, self management, people management,
facilitative, innovative and entrepreneurship, emotional intelligence
Knowledge- self, pupil, community, subject content, pedagogy, educational foundation, curriculum, multicultural literacy, global awareness, environmental awareness.
FOCUS Education
FOR THE CONNECTED EDUCATOR OF THE FUTURE
OPPORTUNITYOPPORTUNITYOPPORTUNITY EMPLOYEE EMPLOYEE ENGAGEMENTENGAGEMENT
EMPLOYEE ENGAGEMENT
LEADERSHIPLEADERSHIPLEADERSHIP
CULTURECULTURECULTUREFITFITFITBEST HR PRACTICESBEST HR PRACTICESBEST HR PRACTICES
By 2030, India will be amongst the youngest nations in the world. With nearly 140 million people in the college-going age group, one in every four graduates in the world will be a product of the Indian higher education system.
1.Curricula
andPedagogy
2. Faculty 3.Research
4.Partnerships
5.Infrastructure
6. Funding 7. Governance/Leadership
Higher Education Foundation
Higher Education Architecture
TO ACHIEVE THE ENVISIONED STATE OF INDIAN
STATTRIBUTES OF THE 21 CENTURY PROFESSIONAL TEACHING
43 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
44 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
— In the year 1660 bishop Juhana Gezelius ordered that each person has to be able to read a bit. In order to get married or wanted to participate in the holy communion.
— It is good to mention also that in the Parliament we have 200 members and over 20 of them have a teachers background. This is also an example of how active teachers are.
"Roots of reading skills”
Finland 1
Singapore 2
Netherlands 3
Switzerland 4
Belgium 5
Higher Education & Training Top 10
The Global Competitiveness Index 2014-2015 Global rank*
FINLAND
Qualification
Standsrs for teachers
Assessment(appraisal)
Inspectors
Testing
Master degree
No standards
Self assessment and development discussions with the headmaster
No-inspectors
No-national testing
Teachers in US apply to the National Board for Professional Teaching Standards (use of portfolio, videotaped lesson, ...)
Australian professional standards for teachers
External appraisal and writing of evaluation sheets (S. Korea)
Heavy inspection in England
Teachers are valued based on their students' success in national tests
Finnishtrends
Opposite trends(an example)
— High-level subject knowledge and pedagogical content knowledge, and knowledge about nature of knowledge.
— Social skills, like communication skills; skill to cooperate with other teachers.
— Moral Knowledge and skills, like social and moral code of the teaching profession.
— Skills needed in developing one's own teaching and the teaching profession.
— Academic skills, like research skills: skills to use ICT, skills needed in processes of developing a curricula.
High Quality Knowledge Base Life Long Learning
TEACHER EDUCATION PROGRAM FOCUSES ON THESE PARAMETERS
SINGAPORE— All new teachers are paired with experienced teachers for mentoring, and peer feedback is built into the appraisal system.
— Teachers are entitled to 100 hours of professional development each year.
Planning
Evaluation Coaching
Multiple InputsSelf, Reporting Officer,Countersigning Officer
Department Work-plan
Informal Guidanceand CoachingAffecting annual
performance bonus
During evaluation phase decision re promotion made
— Competency-based and defines the knowledge, skills and professional characteristics appropriate for each track.
— Key Result Area for the Teaching Track are:
· Holistic development of students, Contribution to the school.
· Collaboration with parents and Professional Development
EPMS: Enhanced Performance Management System
45 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
CANADA
$13Bin R&D
Universities performed $13 billion in R&D in 2014, accounting for
40% of total Canadian research and development.
1,500Companies in university
research parksNearly 1,500 companies and
government labs are located in 26 university research and technology parks, They employ about 65,000
people and generate $4.3 billion in GDP.
32Universities are business incubatorsThirty-two universities are members
of the Canadian Association of Business Incubators, a national
association that supports the growth of new and early-stage businesses.
Most Effective Practices:
— Workshops and seminars on instructional techniques
— Instructional development resource center
— Professional consultation
— Systematic evaluation
— Informal colleague interaction
— Recognition of effective teaching in reward system
— Instructional development grants for faculty
SettingExpectations
Supportingand
Response
CreatingAwareness
andLearning
Cultureof
Respect
TeamBuilding
Interventions
Coaching
Investigations
Health and Wellness
Philosophy
Policy
Procedureand Process
Statements
WorkshopsOn-line tools
GuestSpeakers
Communication
Partnerships
ProgramModel
Faculty Development Practices in Canadian Universities based on
RESPECT IN THE WORKPLACE MODEL
GERMANY
Professionalization
Diversity Inclusion
Innovation
Internationalization
"The job description for teachers is increasingly determinded by
their ability to apply their pedagogical skills successfully in heterogeneous
and culturally diverse learning groups."
(Recommendation of the 14th General Meeting of the German Reactors Conference (HRK), 2013, Recommendations on
Teacher Education, p. 6)
46 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
PHILIPPINESe-IMPACT (Enhanced Instructional Management by Parents, Community and Teachers)
— Technology-enhanced alternative delivery modality that promotes partnership between parents, community and teachers to improve learning outcomes.
— Addresses educational problems reltaed to access and quality of education
— Delivery modes: programmed teaching, peer-group learning and individual study.
Teaching is a technical process and the good qualities of this technical process are well
defined.
Teaching is facilitating learning and the qualities of good teaching are defined in terms
of whether students learn of not.
Teacher knowledge is technical knowledge applicable to all learners and contexts.
Teacher knowledge is essentially complex and problematic; applicability varies across learners and contexts.
Teaching involves consistent application of technical knowledge.
Teaching involves reflective and flexible application of technical knowledge in ways that
best bring about student learning.
Effective application of teacher knowledge depaendent on prerequisite inputs in teaching environment.
Effective teaching is determined within the limits and opportunities found in the learning environment.
The Traditional View The NCBTS View
Experiencing school as a workplace Reflecting career choice
Reflecting the role as a teacher Perspectives for studies
Testing alternative school forms and vocational fields
Reflecting and using Theoretical knowledge in practice
Second Phase of teacher education (teacher trainee centers)
Goal: Connecting theory with practice in a structured way
orientational phase4 weeks (Bachelor)
aptitudal phase4 weeks (before university)
vocational field phase4 weeks (Bachelor)
practical semesterone term (Master)
teacher training18 months
PortfolioContinuouslydocumentingand reflectingevery practical
phase
Practical Phases in German Teacher Education
47 | THE SERVICE INDUSTRY REVIEW | OCTOBER 2017
GREAT BRITAIN
Unusual Teaching Practices
— Own Educational Research Center to eliminate the guesswork from teaching methods - implementing a variety of new teaching styles and testing pupils to see which teaching methods produce the best results.
— ‘Flexible Friday’, which starts at 9.30am and finishes at 1.30pm, is dedicated to allowing students to focus on a single subject.
B C A
D
Teacher Responsibility
Focus Lesson
GuidedInstruction
“I do it”
“We do it”
“You do it together”
“You do italone”
Student Responsibility
Collaborative
Independent
INTERNATIONAL CONFERENCE
Indian Epics: Corporate Leadership for Sustainable Development
Proposed
Government of India
Ministry of Human Resource DevelopmentMHRDMinistry of
Skills DevelopmentAnd Entrepreneurship
Empowering Service IndustryInternational Chamber for Service Industry
(Govt. - Corporate - NRI's Business Interface)
www.icsiindia.in
15th December 2017, Delhi
Our Focus: Education & Vocational Skills For Employability Enhancementwith Services Exports From MSME Sector
Empowering CSR Activities by Revitalizing Our Roots
PlanetPlanetPlanet
PeoplePeoplePeopleProfitProfitProfit