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Service System Design Briefing

14 March 2017

Emma White

Director General

Katrina Vernon

Director

Service Standards and Contracting

Rochelle Binks

General Manager

Strategy and Reform

EIFSS and Out-of-home care

procurement

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Purpose:

• Provide an overview of the broad service specifications of the funded services in the Earlier

Intervention and Family Support Strategy (EIFSS) and Phase Three of the Out of Home

Care Reform

• Provide details of the upcoming procurement processes, including engagement and

consultation opportunities for the community service sector and key stakeholders

• Update on Phase 2 of OOHC Reform

• Please refer to the Department’s website for:

o Calendar of engagement, consultation and procurement timelines

o Copy of today’s PowerPoint presentation

o Building a Better Future – Out of Home Care Reform in Western Australia

o Building Safe and Strong Families – Earlier Intervention and Family Support Strategy

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Questions

Why a new service system design?

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• Significant changes are required in the current service system to meet the needs

of children and families in the Western Australian community

• Reforming the service system, which includes Department provided and

contracted services, aims to:

o reduce the number of children entering care, particularly Aboriginal children;

o provide more effective and culturally appropriate care to Aboriginal children;

o provide better life outcomes for all children in out-of-home care; and

o develop a more financially sustainable system

• The Department is undergoing significant realignment of its workforce and

internal resources

Growth - Children and young

people in the CEO’s care

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Growth of family care

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In the last 9 years, the number of children in family care has increased 105%,

compared to an increase of 53% for children in foster care

OOHC Procurement: Phase 3

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Phase 3 – Procurement of five

service models addressing the

needs of families, children and

young people. Strategic focus on:

• preventing Aboriginal children coming

into care.

• stabilising family care arrangements.

• supporting children leaving the CEO’s

care, to access stable accommodation

and training / education.

OOHC Procurement: Phase 3

Phase 3 consultation, design and development

has now commenced with anticipated service start

dates of July and October 2018.

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Parent and Baby Support Service

Aim: Support a newborn child to remain with their parent/s where there is either:

1. Risk the child may be placed into the care of the CEO, or

2. The child is in the legal care of the CEO but placed with the parent/s

Broad model/concepts:

• This is an Aboriginal specific live-in, intensive support service

• Mother and/or father can be accommodated with baby if appropriate

• Delivered in the Perth Metropolitan area

• Aboriginal parents aged 15 to 25

• This is a restricted tender process to ACCOs and is consistent with the Department’s

strategic direction as outlined in the Aboriginal Services and Practice Framework 2016-

2018

ACCO Co-design Phase: April – May 2017

(register your expression of interest online)

Consultation with CSO’s, key stakeholders and service users: June 2017.

Indicative Advertising Date: November 2017

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Family Care Support

Aim: Support, sustain and maintain family care arrangements for children

and young people in the care of the CEO

Broad Model/Concepts:

• Provide trauma-informed education and skill development services to carers

and children:

o Practical parenting education and skill development (complex needs

and trauma)

o In-home practical support

o Child mental health education and skills development

o Safety and protective skills

• Focus on supporting family carers to obtain and maintain stable housing

• Priority provided for Aboriginal family carers

• Regional and metropolitan service delivery

Co-Design and Engage: March – August 2017

Indicative Advertising Date: February 2018 10

Family Care Connections

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Aim: Identify, support and sustain family care networks for Aboriginal

children and young people in care

Broad model/concepts:

• Search and identify families for Aboriginal children currently in out-of-home care to:

o identify a suitable care arrangement with family carers; and/or

o identify and build family networks for the child.

• Facilitate and coordinate connections for a child in care to their identified family and

community members, including;

o contacting potential family members;

o facilitating meetings between child, family and community members;

o supporting the development of relationships between natural support networks and

the child;

o supporting family and community members to meet the needs of the child.

Co-design and Engage: March – August 2017

Indicative Advertising Date: February 2018

Group Living Transitional Support

Aim: Provide accommodation and support to young people leaving care

and provide a pathway to stable community housing

Broad Model/Concepts:

• Provide supported accommodation to young people leaving the care of the

CEO (age 15-18), including young people exiting Departmental residential

care

• Provide proactive transition support and a pathway to stable and sustainable

housing for young people leaving care, beyond supported accommodation

• A strong outcome focus on care leavers obtaining and sustaining stable

housing, being engaged in training, further education or employment

Consult and Engage: April 2017 – October 2017.

Indicative Advertising Date: February 2018

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Transition to Adulthood Support

Aim: Outreach community based support for young people transitioning

out of care

Broad Model/Concepts:

• Proactive community based support for young people eligible for leaving care

services

• Young people aged 15 – 25 years

• Strong outcome focus on care leavers obtaining and sustaining stable

housing, being engaged in training, further education or employment

Consult and Engage: April 2017 – October 2017

Indicative Advertising Date: February 2018

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Earlier Intervention and Family Support

Strategy

Key Features • Additional $21 million over four years

• ACCO Procurement Strategy

• Shared outcomes framework

• District Leadership Groups

• FSNs in metro corridors

• Intensive and Secondary Family

Support Services

• Aboriginal In-home Support Service

• At Risk Youth Services

• EIFS in Kalgoorlie-Boulder, Kununurra

and other areas

• Services to be procured from the

community services sector

Target group for the Earlier Intervention

and Family Support Strategy

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EIFSS Service Design

Aboriginal In-

Home Support

Service

Intensive and

Secondary Family

Support Services

At Risk Youth

Services

Family Support

Networks

Targeted in-home

support for

Aboriginal families

with complex

needs to divert

them from the care

system.

Targeted in-home

services to support

children to remain

safely with parents,

family carers or be

reunified to their

parents’ care.

Case management

for young people

with complex

needs.

Aligned to whole of

family response.

Case management

and coordinating

services for

families with

complex needs,

who access

multiple services,

and who are most

at risk.

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Aim: Preventing children entering out of home care through the provision of case

management and coordination of services for families who are hard to reach and

accessing multiple service providers

Broad Model/Concepts:

• High-risk families – identified and referred through District Leadership Group or CPFS

• Case management and co-ordination by CSO provider

• Leader Child Protection - CPFS child protection worker located on-site

• Data and information sharing between organisations

• Shared outcome measures

• Seamless link between funded service and CPFS District Intensive Family Support

teams

Enhancement

• $3.8 million per annum to align to metropolitan corridors:

Armadale/Cannington Fremantle/Rockingham

Mirrabooka/Joondalup Perth/Midland (new)

Consult: March – May 2017

Indicative Advertising Date: July 2017

Family Support Networks

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Aim: Provide intensive in-home support to Aboriginal families with

complex needs to divert them from the care system.

Broad Model/Concepts:

• Delivered by ACCO to support cultural competence

• Pilot program to work intensively in the home with Aboriginal families

• Service Model will be designed with Aboriginal community

• In-home, 'hands-on' practical parenting support

• Whole of family focus.

• Sustainable housing focus

• Four pilot metropolitan services aligned with FSN

• Formal Evaluation of the model

• Restricted Tender process for ACCO’s (can be in partnership with non-ACCO)

Consult and engage: February – April 2017

Indicative Advertising Date: July 2017

Aboriginal In-home Support Service

Intensive and Secondary Family

Support Services

Aim: Provide educational and skill development services to parents and

families to support children to remain safely in their home and/or to

support the transition of children back home with their parents.

Broad Model/Concepts:

• Coordinate and provide practical parenting education and skills development

for parents and/or birth families, focusing on living skills, child mental health,

education, safety and protective skills

• Families will be referred by the Department

• Priority to be provided to Aboriginal children and families

• Provide support for families to link to other community services or family

networks

• Where required, provide assistance to the carer to support reunification

transition

Consult: April/May 2017

Indicative Advertising Date: July 2017

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Aim: Youth services are realigned to provide a case management focus to

young people most at risk of entering out of home care or the youth justice

system.

Broad Model/Concepts:

• Services aligned to EIFS Strategy and Aboriginal Youth Services Investment

Reforms

• Include case management of vulnerable young people with links to family

support services to provide a holistic family focus

• High-risk families – identified through District Leadership Group

• Referrals also from CPFS and CSOs

Engage and Consult: March – July 2017

Indicative Advertising Date: October 2017

At Risk Youth services

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Procurement Calendar

Next stages

• Engagement and consultation workshops will occur with the community

services sector and key stakeholders to refine the services specifications and

develop models of service delivery

• The engagement approach will be different for different service types (refer to

calendar and the website regularly for updates)

• The Stakeholder Engagement Framework was developed in 2016 with the

sector to guide ongoing consultation and engagement throughout the

procurement process

• You are invited to participate in the engagement and design phases. A register

will be available on the Department’s website in the coming weeks

• Please ensure you have provided your email contact details to receive

updates

• Further questions can be directed to StrategyandReform@cpfs.wa.gov.au

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