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Services Guide 2015
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Centacare Townsville has been working with people across
North Queensland since 1979. Last year, we assisted over
12,000 people with support, education and counselling. We
provide a range of programs to assist individuals, families
and communities. Our 160 staff operate out of ten sites
across North Queensland and the Gulf Country with outreach
to a further eight towns in the region.
Centacare Townsville is an organisation with a strong
inclusive community focus. We are committed to improving
the wellbeing of the many communities in which we work.
Centacare is funded by:
Department of Communities
Department of Communities—Child Safety Services
Department of Communities—Disability Services
Department of Housing and Public Works
Department of Communities—Disability and Community
Care Services
Department of Families, Housing, Community Services and
Indigenous Affairs (FaHCSIA)
Catholic Diocese of Townsville
Xstrata Mining
Brotherhood of St Laurence
Australian Government Attorney-General’s Department
(AG)
Horizon Foundation Incorporated
About Centacare
3
Contents Page
Counselling Services 4
Individual and Family Support Services 14
Community Services 18
Disability Services 28
Dispute Resolution Services 36
Education Services 40
4
Counselling Services
Page
BRIDGE—Specialised Counselling Service 5
Circle of Life 6
Cloncurry Community Support Service 7
Counselling Intervention Service 8
Gambling Help 9
ROSA 10
Family and Relationship Counselling 11
Pathways 12
ACCESS—Employee Assistance Program 13
5
Bridge Program
BRIDGE is an early intervention program that aims to enhance family
dynamics and promote healthy relationships. BRIDGE also aims to
empower families to develop the skills to manage emotional and
behavioural concerns.
Costs
FREE
Referral Process
Self-referral
Areas
Townsville, Magnetic Island, the Burdekin, Ingham, Mount Isa
and Charters Towers
6
Circle of Life Program
The Circle of Life program (COL) is a holistic counseling, education and
support service which assists individuals, couples and families to work
through their pregnancy related concerns. The program looks to
address the physical, emotional, psychological and spiritual wellbeing
of individual women, their partners and their families.
Costs
FREE
Referral Process
Self-referral
Areas
Townsville, Mount Isa, Ingham, the Burdekin
and Charters Towers
7
Cloncurry Community Support Service Provides a generalist coordination, support, advice and referral service.
Community support provided by the service includes a balanced mix of
quality programs, and activities that builds skills, provides knowledge,
promotes personal and social development, promotes physical well being,
and creates and sustains local networks
Costs
FREE
Referral Process
Self-referral, referral from other agencies
Areas
Cloncurry
8
Counselling Intervention Service
The aim of the Counselling Intervention Service (CIS) is to provide
assistance and support to work on issues to create a stable and safe
environment for families
Costs
FREE
Referral Process
Referral from Department of Child Safety
Areas
Mount Isa
9
Gambling Help Delivers a range of intervention and support for individuals who have
a gambling problem and also supports individuals and/or families
affected by those with problem gambling. The program also provides
responsible gambling education and resources to schools, community
organisations, service groups, health care services and gaming
venues, with emphasis on harm minimisation approaches.
Costs
FREE
Referral Process
Self-referral
Areas
Townsville, Mount Isa, Ingham, the Burdekin
and Charters Towers
10
ROSA Program The focus of ROSA is on working with children and young people to
build on their strengths and create solutions to ensure their safety
and emotional well-being. ROSA works to assist in the healing from
the impact of abuse or neglect on children.
Costs
FREE
Referral Process
Referral from Department of Child Safety
Areas
Townsville, Ingham, the Burdekin
and Charters Towers
11
Family and Relationship Services
Counselling
Provides relationship counselling to individuals, couples and families
around issues that can impact on a family and relationship. Issues this
service supports people with include: relationship or family enhancement,
family formation, separation/divorce, parenting issues, conflict & anger,
communication, intimacy, loss and grief and childhood issues impacting
on current relationships.
Costs
Combined annual income $0—$25000 $35 per session
Combined annual income $25001—$50000 $35 per session
Combined annual income $50001—$110000 $55 per session
Combined annual income of $110001 and above $75 per session
For concession card holders or if you are unable to pay the full fee, a
reduced fee can be negotiated with the counsellor at your first session.
Referral Process
Self referral only
Areas
Townsville, Mount Isa, Ingham, the Burdekin and Charters Towers
12
Pathways
The Pathways program provides a comprehensive service aimed at
maximizing success rates, not just minimizing problems. Pathways
promotes a culture in which students, parents and the school become
partners in finding lasting solutions. Using a collaborative approach,
Pathways brings to the school environment a broad based integrated
service that is intensive, comprehensive and flexible so that children
and families can get the help they need.
Costs
Contract fee for service through schools
Referral Process
Self-referrals or through teachers, guidance counsellors,
parents
Areas
Townsville, Mount Isa, Bowen, Ingham, the Burdekin and
Charter Towers
13
ACCESS
Employee Assistance Program
Provides a number of services including Short Term Counselling, Critical
Incident Response, Training & Workshops, Dispute Resolution Services,
Supervision & Professional Support. This Service is provided by employers
to employees.
Costs
Services available to employees are dependent upon
individual organisation’s contracts
Referral Process
Programs do require the person wishing to use the service
to be the one to make the appointment. With some
contacts supervisors may make referrals for employees to
access counselling.
Areas
Townsville, Mount Isa, Ingham, the Burdekin
and Charters Towers
14
Individual and Family Support
Services
Page
Family Intervention Service 15
BRIDGE 16
15
Family Intervention Service
The Family Intervention Service works with families where the
Department of Communities, Child Safety are having ongoing
involvement and where the plan is for children to return to the family
or to remain safely in the home with support.
Costs
FREE
Referral Process
Referrals from Department of Child Safety
Areas
Townsville, Mount Isa, Ingham, the Burdekin,
Charters Towers, Normanton, Karumba and Palm Island
16
Bridge Program BRIDGE is an early intervention program that aims to enhance family
dynamics and promote healthy relationships. BRIDGE also aims to
empower families to develop the skills to manage emotional and
behavioural concerns.
Costs
FREE
Referral Process
Self-referral
Areas
Townsville, Mount Isa, Magnetic Island, the Burdekin,
Ingham and Charters Towers
17
18
Community Services
Page
Remote Area Integrated
Support Services
19
Communities for Children
20
Homelessness 21
Gambling Help
22
Cloncurry Community Support Services
23
HIPPY
24
StandBy
25
19
Remote Area Integrated Family
Support Services
This service provides counselling and support services to children,
young people and their families who are vulnerable and are at risk
of family break down and who require additional support and
assistance with an emphasis on early intervention.
Costs
Free
Referral Process
Self-referral
Areas
Normanton, Cloncurry, Julia Creek and Richmond
20
Communities for Children
This is an initiative from the Stronger Families and Community
Strategy funded by FaHCSIA. This initiative envisions that the Mt Isa
community is a place where all children have the opportunity to reach
their full potential. It involves playgroups in the park and developing a
culture of education for Aboriginal children and parents.
Costs
FREE
Referral Process
Self-referrals, agency referrals
Areas
Mount Isa
21
Homelessness The service works intensively with families and individuals through
support, information, referral and advice to maintain stable and
suitable accommodation in Mt Isa. The services is also able to offer
limited assistance with crisis accommodation. The Homelessness
service is suitable for families and individuals who are at risk of
becoming homeless in Mt Isa.
Costs
Free
Referral Process
Self-referrals, agency referrals
Areas
Mount Isa
22
Gambling Help Delivers a range of intervention and support for individuals who have
a gambling problem and also supports individuals and/or families
affected by those with problem gambling. The program also provides
responsible gambling education and resources to schools, community
organisations, service groups, health care services and gaming
venues, with emphasis on harm minimisation approaches.
Costs
FREE
Referral Process
Self-referral
Areas
Townsville, Mount Isa, Ingham, the Burdekin
and Charters Towers
23
Cloncurry Community Support Service Provides a generalist coordination, support, advice and referral service.
Community support provided by the service includes a balanced mix of
quality programs, and activities that builds skills, provides knowledge,
promotes personal and social development, promotes physical well be-
ing, and creates and sustains local networks
Costs
FREE
Referral Process
Self-referral, referral from other agencies
Areas
Cloncurry
24
HIPPY The Home Interaction Program for Parents and Youngsters (HIPPY) is
a two-year home-based parenting and early childhood enrichment
program targeting families with young children. Families start HIPPY
when their child is in the year before school (usually around 4 years
old) and continue into the second year of HIPPY during their first
year of formal schooling. The HIPPY approach develops the founda-
tions for learning in the home during children’s crucial early years.
HIPPY fosters social inclusion, contributes to successful school partici-
pation and offers parents, a supported pathway to employment and
local level community leadership.
Costs
FREE
Referral Process
Self-referral or Agency Assisted
Areas
Mount Isa (Families who live in Pioneer but not
exclusively), and the Burdekin
25
StandBy Response Service
The StandBy Response Service is a community based program that
provides a 24 hour coordinated response to assist families, friends,
associates and witnesses who have been bereaved through suicide.
The program offers support regardless of when or where the suicide
occurred by being a central point of contact linking people with the
right support at the time of greatest need.
Standby provides crisis outreach support to individuals and groups
through
24 hour telephone support Face to Face support
Community Referrals
Costs
FREE
Referral Process
Referrals can be made by calling 0408 839 711 or 4749 8000
Areas
North West and Central Qld – North to Mornington Island,
South to Birdsville and Windorah, East to Normanton, Julia
Creek, Longreach, Barcaldine, Jericho, Alpha and Tambo
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28
Disability Services
Page
Community Inclusion Program
27
Baby Bridges
28
Penola Place
29
Respite House
30
Trinity House
31
Volunteer Host Program
32
29
Community Inclusion Program
Aims to provide flexible, empowering opportunities for the individuals
with a disability and their family members/carers to access respite,
in-home support, community participation, educational, and recreational
activities in the community.
Costs
FREE if have funding package with Disability Service Qld
Referral Process
Disability Services Queensland (DSQ)
Areas
Townsville
30
Baby Bridges
Baby Bridges is a unique and innovative respite/therapy/playgroup
program that will provide an opportunity for respite, and also a learning
environment for both parents and carers, and their children. It aims to
bridge the gap between parents and carers of young children with a
disability, and supports in the community.
Costs
Free
Referral Process
Self-referrals
Areas
Townsville
31
Penola Place
A supported accommodation residence for individuals who live with a
disability.
Costs
Fee charged based—Tenancy agreement
Referral Process
Registered with Disability Services Qld and Department of Housing
Areas
Townsville
32
Respite House
Offers the opportunity for individuals with a disability to experience
some time away from home in a supported, safe, positive and fun
environment. This respite allows carer time to engage in other
activities or have a well-needed rest from the demands of their caring
role.
Costs
Fee Schedule available
Referral Process
Self-referral, Disability Services Qld, Commonwealth Respite for
Carers, schools and other sources
Areas
Townsville
33
Trinity House
Supported residential accommodation for individuals who live with a
disability in Mount Isa.
Costs
Fee Schedule available
Referral Process
Self-referral, DSQ, Commonwealth Respite for Carers,
schools and other sources
Areas
Mount Isa
34
Volunteer Host Program
Provides respite and support to families of children with a disability aged
between 0-12 years. The program recruits volunteers who are matched
to a child with a disability and they care for the child in the volunteers
own home and spends time with them on a regular basis, for example:
one day/weekend per month.
Costs
Free respite for families
Referral Process
Department of Communities—Disabilities Services
Areas
Townsville
35
36
Dispute Resolution Services
Page
Family Relationship Centre
35
Regional Family Dispute Resolution
36
37
Family Relationship Centre
The Family Relationship Centre is funded by the Commonwealth
Government to support families. The Centre was established as part
of the identified importance of family relationships for children’s
development and well-being. The Centre assists families by providing
Family Dispute Resolution for families who are wanting to discuss
parenting arrangements.
Costs
Contact centre for further details on fee schedule
Referral Process
No referral required
Areas
Townsville, Mount Isa, Ingham,
the Burdekin and Charters Towers
38
Regional Family Dispute Resolution
What will it cost?
FDR can be quicker and cheaper than going to court
or paying legal fees. FDR services may charge fees
according to your financial circumstances. You should
let the FDR service know if you are on a low income or
experiencing financial difficulties.
Referral Process
Self referral only
Areas
Mount Isa
The Australian Government funds Family Dispute
Resolution services to help Australian families
discuss and agree upon arrangements that meet
the best interests of their children without going to
court.
39
40
Education Services
Page
ACCESS—Employee Assistance Program
39
Gambling Help
40
Pathways
41
Education and Life Skills Services
42
Marriage Preparation
43
41
ACCESS
Employee Assistance Program
Provides a number of services including Short Term Counselling, Critical
Incident Response, Training & Workshops, Dispute Resolution. Services,
Supervision & Professional Support. This Service is provided by
employers to employees.
Costs
Services available to employees are dependent upon
individual organisation’s contracts
Referral Process
Programs do require the person wishing to use the
service to be the one to make the appointment. With
some contacts supervisors may make referrals for
employees to access counselling.
Areas
Townsville, Mount Isa, Ingham, the Burdekin
and Charters Towers
42
Gambling Help Delivers a range of intervention and support for individuals who have
a gambling problem and also supports individuals and/or families
affected by those with problem gambling. The program also provides
responsible gambling education and resources to schools, community
organisations, service groups, health care services and gaming
venues, with emphasis on harm minimisation approaches.
Costs
FREE
Referral Process
Self-referral
Areas
Townsville, Mount Isa, Ingham, the Burdekin
and Charters Towers
43
Pathways
The Pathways program provides a comprehensive service aimed at
maximizing success rates, not just minimizing problems. Pathways
promotes a culture in which students, parents and the school become
partners in finding lasting solutions. Using a collaborative approach,
Pathways brings to the school environment a broad based integrated
service that is intensive, comprehensive and flexible so that children and
families can get the help they need.
Costs
Contract fee for service through schools
Referral Process
Self-referrals or through teachers, guidance
counsellors, parents
Areas
Townsville, Mount Isa, Bowen, Ingham, the Burdekin
and Charter Towers
44
Education and Life Skills Program
Aims to enhance individual quality of life and strengthen family
relationships. We offer a number of courses on enhancing personal,
interpersonal and parenting skills, and address specialized relationship
issues such as men and family relationships, and families dealing with
high levels of conflict. Courses for different age-groups are also available
and focus on building self-esteem, emotional self-regulation strategies,
and personal safety.
Costs
Concession card holders Gold coin per session
Combined annual income of under $45000 $5.00 per session
Combined annual income of $45000 - $70000 $10.00 per session
Combined annual income of $70000 and above $15.00 per session
Some courses require a small fee to cover the cost of resources
Referral Process
Self referral only
Areas
Townsville, Mount Isa, Ingham, the Burdekin and Charters Towers
45
Marriage Preparation
Assists people at all stages of relationships, in forming a lasting tie to
another person. Courses are available for couples preparing for
marriage and also marriage enrichment.
Costs
$200 for couples attending the Marriage Preparation Course
$250 for couples attending Individual Marriage Preparation
Referral Process
Self referral only
Areas
Townsville and Mount Isa
46
47
NOTES
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48
Centacare Townsville 410 Ross River Road Cranbrook QLD 4814
Telephone: (07) 4772 9000
Fax: (07) 4755 0322 Email: [email protected]
Web: www.centacarenq.org.au
Centacare Mount Isa 5 Miles Street and Short Street
Mt Isa QLD 4825
Telephone: (07) 4749 8000 Fax: (07) 4743 5492
Email: [email protected]
Family Relationship Centre 410 Ross River Road Cranbrook QLD 4814
Telephone: (07) 4779 4211
Fax: (07) 4755 0322
