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Service Quality, SERVQUAL
Research on Servqual
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SERVQUAL y demás
CUESTIONARIO SERVQUAL UNIMAR
Servqual Model
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공공부문의 서비스품질, 고객만족 및 고객충성 간의 관계 · 2015-04-02 · SERVQUAL의 5가지 서비스품질 요인을 설명하 고 있다. PZB(1988)의 SERVQUAL
SERVQUAL: review, critique, research agenda - Francis …francisbuttle.com.au/.../SERVQUAL-review-critique-research-agenda... · SERVQUAL: review, critique, research agenda 9 SERVQUAL
SERVQUAL- Review, Critique
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SERVQUAL - research-system.siam.eduresearch-system.siam.edu/images/independent/2559/Application_of... · SERVQUALได้รับความนิยมในการนํามาใช้เพื่อศึกษาในธุรกิจอุตสาหกรรมบริการอย่าง
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Service quality in maritime transport: conceptual model ... · (1985, 1988) with their gap (PZB) model and later developed into SERVQUAL. While Parasuraman et al. (1988) claim that