Session 1_E Communication Management_CIII

8/3/2019 Session 1_E Communication Management_CIII

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WELCOME


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CERTIFICATE III IN OFFICE MANAGEMENT AND ADMINISTRATION

Module Name : Effective Communications Management

Subject Code : CIII-ECM-01

Lecturer : Mr. Gilbert George

Mode of Delivery : Lecture and Power Point Presentation

Semester : I

MODULE OBJECTIVE

To understand the importance of communication in business

To develop communication for effective management

To develop the interpersonal skill and significance in day to day life as well as in

work environment To understand the meaning and effectively take part in organizing a conference

Schedules a meeting as per guidance & makes minutes of meeting and presents

in written / oral format.

Understands and practice the rules and guidelines and hence use the tips in an

effective manner so as to make the meetings more productive

Understand and communicate the meaning, need and features of Conference


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SESSION I - COMMUNICATION


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SESSION I EXPECTED LEARNING OUTCOMES

y Understand the meaning and needs of communication

y Identify the importance of communication in business.

y Understand the complete process of an effective communication

CONTENT

Introduction to Communication

Definition and Meaning of CommunicationNeeds and Importance of Communication

Communication Process


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INTRODUCTION

What is communication?

In simple words we can say that just to convey the message

If we go in more detail we can say that communication is the

process of transmit (A B) & Receiving

(B A) Messages.


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MEANING AND DEFINITION

MEANING

y The word communication has been derived from the Latin word

Communis which means common. Thus communication means

sharing of ideas in common.

y Communication forms a means of exchange of information. It is a

process through which an information, ideas or opinion is

transferred to more number of persons. The informationtransferred must be understandable to the receiver.


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DEFINITION

y Keith Davis defines communication as the process of passing

information and understanding from one person to another

y The American Management Association defines

Communication as any behaviour that results in an exchange of

meaning.

MEANING AND DEFINITION


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IMPORTANCE OF COMMUNICATION

Aid to managerial performance

Achieving Co-ordination

Maintaining industrial peace

Increases managerial efficiency

Motivation and Morale

Helps to improve public relation

Much of managers time is spent communicating. Henry Mintzberg

found 78% of CEOs time to be spent on communication-relatedactivities involving direct contact with others.


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y Increase productivity

y Reduce stress

y To provide employees with orders and instructions with their duties.

y Better understanding what others are saying

y To express managements interests in its personnel

y Enhance relationships

y Save time and moneyy To reduce or prevent labour turnover

WHY COMMUNICATE ?


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COMMUNICATION PROCESS

Channel

Receiver

Feedback

Channel

ENCODING

DECODING

Message

SENDER

NOISE

BARRIER

MESSAGE

CHANNEL

RECEIVER

FEEDBACK

CHANNEL


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y SENDER

Sender of the message is the person who intends to make contact with the objective

of passing the message to other persons. He may be a superior, a subordinate, or any

other person.

y ENCODING

The process of converting the message into communication symbols is known as

encoding.

y MESSAGE

Message is the subject-matter of the communication. It may be in the form of ideas,

opinions, feelings, views, suggestions, orders, etc.



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y CHANNEL

The channel is the medium of transmission from one person to another. eg: written form,

personal contact, phone call etc

y RECEIVER

Receiver is the person to whom the symbols are transmitted.

y DECODING

Decoding is the process by which the receiver interprets the message and translates it

into meaningful information

y FEEDBACK

Feedback means receivers responds to the senders message.



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So! What have

we learnt?


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Questions?


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END OF SESSION -I

Documents

Session 1_E Communication Management_CIII