Embed Size (px)
Citation preview
My inspiration… my views only…
Teams that have targets… .
So what came true…
Bersin headlines for 2016… • Organisa(onscon(nuetostruggletodrive
employeeengagement.
• But…engagementremainsthemostcri(calobjec(veforbusinessestoresolve.
• HRmovingfromtalentownerstoemployeeexperiencedesigners.
• Newskillssuchaspeopleanaly(cs,designthinkingandbehaviouraleconomicskeytosuccess.
• Paceofchangeaccelera(ng,newbusinessmodelsevolving(e.g.Uber,AirBnB)HRneedstobemoreagileandresponsive.
Top trends for 2016…
Top trends for 2016…
Before we even get on…
What is design thinking?
What’s the benefits? PuHngthemselvesintheshoesofourcustomers,theyaskedfourkeyques(ons:1. Howdoweensureourservicesarerelevantandeasy-to-use?
2. Howcanwedemonstrateahumantouchinthedigitalworldweworkin?
3. Howdowemakesureourcustomersenjoyworkingwithus?
4. HowwedeliveradelighQulexperiencethatreflectstheCoca-Colabrand?
My hero!
Aworldwherewecanbelonganywhere..
Aworldwherewecanbelonganywhere..
Aworldwherewecanbelonganywhere..
Understanding your colleagues…
Understanding your colleagues…
Understanding your colleagues…
Understanding your colleagues…
Understanding your colleagues…
Understanding your colleagues…
Understanding your colleagues…
Building the experience…
Building the employee journey…
Building the employee journey…
Good examples…
Commonwealth Bank2015
Good examples…
Good examples…
The workplace 2020… 1.TheWorkplaceAsAnExperience2.TheBlurringOfMarke<ngAndHR3.EmployeesBecomeBrandAdvocates4.WorkplaceFlexibilityIsTheNewNorm5.HackathonsUsedToRe-ImagineHR6.Gamifica<onOfHR7.HRIsATeamSport
HR jobs for 2020? • Capabilityplanner–Ensuresthatthecompanydevelops
neededskills.• Chieftechnologist–ServesasHR’sITexpert.• Communitygardener–Helpscreateandnourishonline
communi(es.• Futurist–Workswithcompaniestoan(cipatetheir
futureneeds.• Experience/UXdesigners–Ensuresthecolleague
experienceisputattheheartoftheproductsandservicesHRoffers
• Talentscout–Spotsemergingtalentandexperiencedprofessionalsforhiring.
