sgwrs spring 2012 english+welsh

News and views for residents of

Bro Myrddin Housing Association

sgwrsNEWS,

ADVICE,

PUZZLES,

INFO

Looking afteryour healthPage 4

New rents 2012/13Page 6

Page 5

Save energy in thehome this spring

Spring 2012 Issue 40

WELCOME toyour spring 2012issue of Sgwrs!

Another year has

passed and another

Sgwrs is here to help

keep you on the straight and narrow.

As always, you will find the

newsletter packed with information

which we hope will be of interest.

For instance, you will find details of

the new rents for 2012, an update on

the January residents’ forum meeting

by the editorial team’s very own

resident member, Netia Preece, as

well as a fun new competition for kids.

You will also find plenty of tips and

advice kindly provided by outside

organisations such as Shelter Cymru,

How to get in touch

Sgwrs is published by:

Bro Myrddin Housing Association Ltd

Designed and produced by:

Andrew Buchanan Communications

www.buchanan-communications.co.uk

Phone: 01267 232714

Text: 07797 801628

Email: [email protected]

Write to: Bro Myrddin

Housing Association,

Cillefwr Industrial Estate,

Johnstown, Carmarthen

SA31 3RB

Staff training daysl 29th March 2012l 21st June 2012 l 27th September 2012l 14th December 2012

Bank holidaysl 6th-9th April 2012l 7th May 2012l 4th-5th June 2012

Emergency numbers

Office closures

l Could youqualify for helpfrom theFoodbank?

l Top Tips onsaving energyin the homethis spring

l Forum update:keeping an eyeon residents’interests

l A deliciouscupcake recipefor kids tofollow

l The eyes haveit: a fun newcompetition

4

8

5

6

7

Sgwrs can be provided in

large print, Braille, audio or

your preferred language on

request. Please call us on

01267 232714.

Bro Myrddin Housing Association Ltd is a charitable association registered under the

Industrial & Provident Societies Act 1965 (23055R) and with Housing for Wales (L069).

Competitions: Prize draws and competitions are only open to Bro Myrddin residents.

Board members and staff may not enter competitions, unless otherwise stated.

Accuracy: We try to make sure that information in Sgwrs is correct, but readers should

seek independent advice before relying on any content. We cannot accept

responsibility for errors in articles. We reserve the right to edit material sent in. Sgwrs

may not be reproduced without prior permission.

Cover im

age: © Eric Gevaert | Dream

stime.com

In thisissue

IT’SALL FOR

YOU!

Welcometo your lively and

bubbly Sgwrs!

If you have an emergency in your home when we

are closed, there are two numbers to ring:

n For out-of-hours emergencies (including gas

and oil fired heating system emergencies) call

Carmarthenshire County Council’s 24 hour

emergency Careline 01558 824283.

n For GAS emergencies, call Transco on 0800 111999.

Carmarthen youth project DRM’z, and

many more.

We hope you find all the articles

helpful and would welcome your

feedback – negative or positive. If

there is anything you would like to see

in future issues, feel free to contact

me at [email protected] or

give me a call on 01267 232714.

Aled ReesEditor

PS Don’t forget to like us!

Facebook:

Bro-Myrddin-Housing-Association

Got amaintenanceproblem? Callus FREE on0800 3169602

The office will be closed on the following dates:

These dates are on the BMHA calendar included in the winter issue of

Sgwrs. If you did not receive a calendar, please call us on 01267 232714 or

email [email protected]

2 Sgwrs Spring 2012

BRO MYRDDIN MATTERS

All of us at BroMyrddin have been

working really hard to makesignificant changes which we hopewill improve your customer serviceexperience. To recap, the aim of the ‘Links

Project’ is to ‘link’ our front line staffand departments more efficiently withyou, our customers. To do this we are making sure we

can call up information when it isneeded and that our resources areused to their full potential. Theseinclude computer systems, filing

systems and staff time. Communication has been our main

focus over the past few monthsbecause we want to improve yourexperience of Bro Myrddin when youcontact us. With this in mind, a new computer

system known as ‘CRM’, or CustomerRelationship Management, has beenlaunched bringing all the informationwe have about you, your household,your tenancy and your propertytogether into one place that can bereadily accessed. The next part of the Links Project is

Bro Myrddin has recently been

re-assessed by the Welsh

Government and we are proud

to report that, once again, we

have successfully retained our

Investor in People status,

originally awarded to us in

2003.

What does this mean for us?

We have used the Investor in

People programme to help us

manage and develop our staff

and to make sure that everyone

is properly trained to carry out

their jobs to the best of their

ability.

What does this mean for you?

It means our staff team is

motivated and committed to

providing the best service

possible to you – our residents.

An update on the Links Project from Tracy Mellor, Customer Services Manager

A new Home Improvement Brochure isavailable which covers the process ofconsultation with residents along with allthe available choices with regards tokitchens, bathrooms, windows anddoors. The new brochure has been

introduced for the replacement kitchenprogramme at Y Garreg Filltir and, oncecompleted, feedback will be collectedand reported in a future issue of Sgwrs.The initial feedback is that residents feltfar better informed and were pleasedwith the choices they were offered.

Sgwrs Spring 2012 3

focusing oncommunication

Improvementsguide makeschoosing easier

to consider what is needed from acustomer services team, so when youring up we can deal with your enquiry inone place. I’d love to know what you think

and would welcome any suggestionsyou might have for the customerservices team. Please get in touchby calling me on 01267 232714, orpop into the office for a chat.

� Oops! We didit again...

HEALTH MATTERS

Each day our lungs take in andout around 10,000 litres of air,delivering vital oxygen into thebloodstream.So looking after your lungs is

important. But what do you needto do? Here are four top tips:1 Be activeExercise strengthens the musclesaround the lungs. This means theycan do a better job of sendingoxygen around the body.2 Eat healthilyA balanced diet helps the bodyfight off chest infections andhelps maintain a healthy weight,which is important for the lungs.3 Stay smoke-freeTobacco smoke is a leadingcause of lung disease. Passivesmoking – breathing otherpeople’s smoke – is also harmful.4 Get coughs checkedA cough that lasts for more thana month could be an early warning oflung disease. So don’t ignore or dismissa cough – go and speak to your GP.The British Lung Foundation provides practical support through Breathe Easy

groups. There are over 20 groups in Wales for people with all types of breathingproblems, whether caused by asthma, chronic obstructive pulmonary disease(COPD), lung cancer, or any other lung condition. The Breathe Easy group in Carmarthen meets in Llangain Memorial Hall,

School Road, Llangain, Carmarthen SA33 5AE from 2-4pm on the thirdTuesday of every month. For more information visit www.lunguk.org/wales orcall the British Lung Foundation Wales on 01792 455764.

Direct Debit is the

smart way to pay.

It’s convenient

and your bills are

paid on time, every

time, helping save you

time and avoid hassle.

It’s also safe and guaranteed.

The Direct Debit Guarantee

protects you against any

incorrect payments and ensures

you get your money back if a

mistake is made.

Make the switch today at

www.allpay.net or call allpay on

0844 557 8323.

Do it now and you’ll be

automatically entered into the

Big Break prize draw to win

£10,000.

Why not give someone else a

Big Break too? Nominate

someone you think deserves a

Big Break and they could win

£1,000. Just visit the website to

make your nomination today.

To find out more, pleasecontact the association on01267 232714.

Breathe easy... � Switch todirect debit andyou couldwin £10,000

� Free expertdebt advice

Poster from the British Lung Foundation’s

‘Smoking in cars with children’ campaign.

4 Sgwrs Spring 2012

If you are struggling to keep on

top of your credit cards, loans

and other debts, free help is

available from debt charity

Consumer Credit Counselling

Service (CCCS).

The charity offers a

comprehensive service that

looks at the person, not just the

problem, and its debt

counsellors are always there to

help every step of the way until

you become debt free.

You can get free advice bycontacting the freephone CCCShelpline on 0800 138 1111(open Monday to Friday, 8am to8pm) or visiting Debt Remedy,the charity’s anonymous onlinedebt counselling tool, atwww.cccs.co.uk

The Carmarthen Foodbank provides food for people incrisis and is open every Tuesday from 11am to 2pm atTowy Community Church, 3/4 Hall Street, Carmarthen.Using a voucher system, boxes of nutritionally balanced

food are given to people experiencing emotional orfinancial crisis. Each box contains three days’ worth ofnon-perishable food and includes menu planners to helpusers make healthy meals.The food is donated by supermarkets, shoppers and

members of the community and the service is run by a team of trainedvolunteers.To find out if you could be eligible, email the foodbank at:

[email protected] or call Nicky on 01267 232101.

Are you struggling to put food on the table?

If so, you may qualify for the Foodbank

More changes are coming to housing benefit

If you get help to pay your rent you needto find out how the changes will affect you

Get advice nowCall 0845 075 5005, visit sheltercymru.org.uk

Or email [email protected] call 08444 77 20 20 or visit adviceguide.org.uk

Reg

iste

red

Ch

arit

y 51

5902

ENERGY SAVINGS

days out

8, 15, 22 & 29 AprilCar Boot SaleUnited Counties Showground,

Carmarthen

www.unitedcounties.org

13 AprilDrive-In Movie NightFfos Las Racecourse

Sit back and enjoy the number

one musical Grease, plus visit

our on site funfair. Gates open:

6pm. Movie starts 8.30pm.

Event ends 10.30pm. Tickets:

Adults £8; Children £5. Tickets

must be booked in advance

online or at the office on 01554

811092.

www.ffoslasracecourse.com

13-15 AprilLaugharne WeekendLaugharne

www.thelaugharneweekend.com

28 and 29 AprilGardening FairAberglasney Gardens,

Llangathen, Carmarthenshire

www.aberglasney.org

01558 668998

5 MayCarmarthenshire YFC ShowUnited Counties Showground,

Carmarthen


11, 12 and 13 MaySouth & West Wales Caravan & Motorhome ShowUnited Counties Showground,

Carmarthen. 10am-5pm daily. £5

adults, £4 concession and

children under 16 Free. Free

parking

www.daffodilevents.co.uk

01570 470783

19 MaySt Clears YFC AgriculturalShowUnited Counties Showground,

Carmarthen.

www.stclearsyfcshow.co.uk

07870 390734

Sgwrs Spring 2012 5

Ten simple ways to

save energyin the home

Here are 10 free things you can do to save energy at home:� When you’re cooking, keep the oven door shut as much as possible. Everytime you open it, nearly a quarter of the heat escapes.

� Give your clothes a day in the sun and give yourtumble drier a break.

� Food in the oven cooks faster when the airinside flows freely, so avoid putting foil on theracks.� Don’t leave your phone on charge all night

and try not to leave the TV andother gadgets on stand-by.� Defrost your freezer regularlyto help it run more efficiently.� Encourage your children toswitch off electric toys and lightsthey’re not using. They’ll soon getthe hang of saving energy.� When boiling water, only fill thekettle with as much as you’llactually use (but make sure youcover the metal element at thebase).� Wait until you have a full loadbefore putting on a wash. Make sure all the lights areturned off when you go to bed, oruse a low wattage night light if youneed to leave one on. Put your fridge somewhere theair can circulate behind it, but notnext to a cooker or radiator.

spring

© Stanislav Butygin | Dream

stime.com

NEW

RENTSFOR 2012/1

3

OUR FORUM meeting in January

had seven regular attendees and our

Chairman Ray Daniels welcomed a

new member, Sarah Thornton.

The meeting began with CustomerServices Manager Tracy Mellor, whooutlined new measures beingintroduced to make more efficient useof staff time. They involve the directionof general telephone enquiries to acustomer services team and morespecific queries to a relevant specialist. Next, we looked at the collated

results of resident profiling (nopersonal identification is ever given)which enables the association todevelop services for the vast and variedneeds of its residents. Data wasdisplayed in graph form which madethe information easier to follow. In the run-up to lunch we explored

options for activities which mayencourage more people to attend theannual general meeting. Being acreative bunch, we conjured up quite afew ideas in an effort to appeal to asmany residents as possible. The afternoon began with mystery

shopping, which involves residentsobserving whether Bro Myrddin’sservices are being delivered in line withcertain standards.We then took a quick look at the

Standardised Tenant and Residents(STAR) survey to ensure that allquestions contained were appropriateto Bro Myrddin residents andconsidered presentation of the text forthose who find reading difficult.Paul Davies led us on to

maintenance issues by declaring ‘Theentertainment is here!’ Paul never failsto amuse while sharing his knowledge

Residents’ Forummeeting datesl 23rd May 2012l 19th July 2012l 19th September 2012l 28th November 2012

keeping an eye on

residents’interests

of all things to do with maintenance.We looked at some of the informationin the new Home ImprovementsHandbook – which is very impressive –and asked questions aroundmaintenance generally.

RESIDENTS’ FORUM

1 bed/2 person maisonette

1 bed/1 person flat

1 bed/2 person flat

1 bed/2 person bungalow

1 bed/2 person house

2 bed/3 person maisonette

2 bed/3 person flat






















£59.09£58.38£63.18£67.36£63.90£73.62£65.57£72.65£69.80£71.49£74.33£75.34£78.53£82.24£84.19£95.55£115.40£82.04£114.19£97.08£98.77£100.84£100.10£108.53£111.15£113.84£125.58£113.84

EVERY YEAR the Welsh Government reviews housing associationrents.This year all Bro Myrddin’s rents for assured tenants increased by 5.1% from

2nd April 2012.The weekly rents shown in the table on the right are the maximum charges

for each property type (with some exceptions) and we have written to allresidents saying how much their rent will be.As well as the rent, we ask you to pay a charge towards the cost of services

to communal areas, such as heating, lighting and gardening. We know exactlywhat these cost and pass on a share to you as a service charge. Because services vary from one site to another, we have not included these

here.The cost of providing emergency alarms is shown separately as a support

charge.Again, because the services vary, we have not included these charges here.If you would like to know more about how your rent is set, please feel

free to contact us on 01267 232714.

6 Sgwrs Spring 2012

Residents’ Forum member NetiaPreece summarises goings-on at

a recent meeting...

DrM’z is a youth drop in

centre run by

Carmarthen Youth Project

providing a

comfortable, safe and st

imulating place for

11 to 25 year olds to

meet.

At DrM’z, young peop

le are helped to

develop their physica

l, mental, emotional a

nd

spiritual capacities an

d empowered to beco

me

mature and fully integr

ated members of soci

ety.

The youth project is n

amed after Councillor

Dr Margaret Evans, w

hose vision, enthusias

m

and selfless efforts ha

ve inspired lasting

projects benefiting the

people of Carmarthe

n.

Find out more by vis

iting

www.drmz.co.uk, or call 0126

7 222786.

Have you heard

about DrM'Z?

Cake ingredients

115g butter, softened

115g caster sugar

115g self-raising flour

2 eggs

1 tbsp honey

Icing ingredients

50g butter, melted

400g icing sugar

3 tbsp cold water

2 tbsp vanilla essence

To decorate

4 honeycomb chocolate bars, cut into pieces

1 packet sugar bees sweets

Edible glitter

Method

1. When you’re ready to start, ask a grown-up to turn on the oven to 190C/170Cfan/gas 5.

2. Mix all the ingredients together reallywell in a bowl.

3. Put 12 cupcake paper cases into a12-hole fairy cake tin and spoon themixture evenly between the cases.

4. Bake for 15 minutes.

5. Ask a grown-up to take the cakes out of theoven and place them onto a wire rack to cool.

6. Wait until the cakes are cool, then whisk the ingredientsfor the icing together and spread onto the cakes.

7. Build up a pile of cut-up honeycomb chocolate bars anddecorate with sugar bees. You can use a little icing or edibleglue to hold the bees in place.

8. Sprinkle with edible fairy glitter to make the cakes magical!

NOTICEBOARD

A big ‘thank you’We would like to thank everyone who completed

their residents’ profiling survey last year.

The details you provided will ensure that we have

accurate and up to date information about all our

residents and that we can tailor our services to suit

your needs.

Kids recipe: scrummy honey cupcakes

Sgwrs Spring 2012 7

Using 999 for general enquiries may delayresponding to someone who needs vital help. So police in Wales have an easy number to ring

when you want to speak to them about somethingthat isn’t urgent. Calling 101 puts you straight through to yourlocal police force and can be used to:4 report a crime or criminal damage that is not in

progress when you call 4 report a minor road traffic collision 4 report behaviour you consider ‘anti social’ butdoesn’t need an emergency response4 contact your local police officer 4 to enquire about lost property or provideinformation to the police 4 get information or advice 4 speak to your local neighbourhood policing team

Call 101 if it’s notan emergency...

Diary date :AGM & Residents Open Day 26 July 2012Venue TBC

Find and highlight the names of all 15 Welsh

celebrities hidden in the Wordsearch box,

then send your entry to the Editor at the Bro

Myrddin office by 1st May 2012, together

with the completed form.

If yours is the first correct entry out of thehat, a £25 prize will be on its way to you!

Rob BrydonAnthony HopkinsTerry JonesCarole VordermanCerys MathewsDylan ThomasCharlotte ChurchTommy Cooper

Tom JonesShirley BasseyRichard BurtonRhys IfansBonnie TylerJohn Rhys DaviesIoan Gruffudd

A H C R U H C E T T O L R A H C B D

S D F G H J K L Q W E R T Y U E E F

P O I U Y T R E W S D F G H L R H G

C A R O L V O D E R M A N H J Y J K

N H I O A N G R U F F U D D G S Y H

M W C D F G H J K K T U R T Y M E J

H G H A L R E D F G J K H H S A S S

G E A D W R H Y S I F A N S F T S N

F D R F A R A S D F G H J L W H A I

D E D F G Q W E R T Y U I O D E B K

S R B O N N I E T Y L E R P A W Y P

W T U A D F G H T O M J O N E S E O

E Y R S S D F G H H E D F Y Z T L H

R J T D D Y L A N T H O M A S Y R Y

T H O F A S D F G H J K L T E H I N

Y G N G H H J F E R T H R T Y U H O

J O H N R H Y S D A V I E S S D S H

E D G Y R T Y U S E N O J Y R R E T

R F G H D T O M M Y C O O P E R H N

R O B B R Y D O N Q W E D F G J K A

COMPETITION CORNER

If you’re under 15, see if you can match upthe six eyes on the right with the sixanimals listed below.

Horse Chimpanzee CrocodileOwl Elephant Tiger

Just write the animal’s name beneath the

picture of its eye, then send your entry in to

the Editor at the Bro Myrddin office, not

forgetting to include the completed form.

Make sure you send it in by 1st May 2012.

If yours is the first correct entry out of thehat, you’ll win a £10 gift voucher for a greatfilm experience at the Apollo cinema,Carmarthen.

GOOD LUCK!

Find the Welsh Celebrity to win £25

Name: .............................................. Age: ........

Address: ...........................................................

..........................................................................

Tel no: ...............................................................

Match the Eyes to the Animals

Name: .............................................................

Address: ..........................................................

.........................................................................

Tel no: ..............................................................

l Congratulations to Dale Evans, aged 9, of Maes yr Ysgol, Carmarthen, for winning the colouring competition.Great job Dale!

Congratulations to Mrs Jones ofGlasfryn for winning the Winter Wordsearchcompetition!

1. ________________ 2. ________________ 3. ________________

4. ________________ 5. ________________ 6. ________________

8 Sgwrs Spring 2012

Newyddion a hanesion ar gyfer preswylwyr

Cymdeithas Tai Bro Myrddin

sgwrsSTRAEO

N,

CYNGOR,

GWYBODAETH,

POSAU

Gofalu am eich iechydTudalen 4

Rhenti newydd2012/13Tudalen 6

Tudalen 5

Arbedwch ynniyn eich cartref ygwanwyn hwn

Gwanwyn 2012 Rhifyn 40

CROESO i rifyngwanwyn 2012 oSgwrs!

Mae blwyddyn arall

wedi mynd heibio ac mae

Sgwrs arall wedi cyrraedd

i’ch helpu i gadw ar y llwybr cul. Fel arfer, fe

gewch chi gylchlythyr llawn gwybodaeth

a fydd o ddiddordeb, gobeithio.

Er enghraifft, fe gewch chi fanylion

rhenti newydd 2012, diweddariad ar

gyfarfod y preswylwyr ym mis Ionawr

gan Netia Preece, aelod o’r tîm

golygyddol sydd hefyd yn breswylydd,

yn ogystal â chystadleuaeth ddifyr

newydd i blant.

Fe gewch chi hefyd ddigon o

awgrymiadau a chynghorion gan

sefydliadau allanol fel Shelter Cymru,

Sut i gysylltua ni

Dyddiau hyfforddiant staffl 29 Mawrth 2012l 21 Mehefin 2012l 27 Medi 2012l 14 Rhagfyr 2012

Gwyliau Bancl 6-9 Ebrill 2012l 7 Mai 2012l 4-5 Mehefin 2012

Rhifau argyfwng

Cau’r Swyddfa

l Allech chi fodyn gymwys igael cymortho’r Banc Bwyd?

l CynghorionDoeth ar arbedynni yn y cartrefy gwanwyn hwn

l Diweddariad o’rfforwm: cadwllygad ar fuddionpreswylwyr

l Rysáit teisengwpan y gallplant ei dilyn

l Y llygaid piau hi:cystadleuaethddifyr newydd

4

8

5

6

7

Cymdeithas elusennol yw Cymdeithas Tai Bro Myrddin Cyf sydd wedi’i chofrestru o dan

Ddeddf Cymdeithasau Diwydiannol a Darbodus 1965 (23055R) a gyda Tai Cymru (L069).

Cystadlaethau: Dim ond preswylwyr Bro Myrddin all gystadlu am y gwobrau ac yn y

cystadlaethau. Ni chaiff aelodau’r Bwrdd na’r staff gystadlu, oni bai y nodir yn wahanol.

Cywirdeb: Ceisiwn ein gorau i sicrhau fod y wybodaeth yn Sgwrs yn gywir, ond dylai

darllenwyr gael cyngor annibynnol cyn dibynnu ar unrhyw gynnwys. Ni allwn gymryd y

cyfrifoldeb am gamgymeriadau yn yr erthyglau. Neilltuwn yr hawl i olygu deunydd a

anfonir atom. Ni chaniateir atgynhyrchu Sgwrs heb ganiatâd yn gyntaf.

Llun y claw: ©

Eric Gevaert | Dream

stime.com

Yn y rhifyn hwn

YCYFAN I CHI!

Croeso irifyn bywiog a

byrlymus o Sgwrs!

Os bydd argyfwng yn eich cartref pan fydd y swyddfa

ar gau, gallwch ffonio dau rif:

n Mewn achos o argyfwng y tu allan i oriau swyddfa

(yn cynnwys argyfyngau yn ymwneud â systemau

gwresogi nwy ac olew) ffoniwch linell argyfwng 24

awr Cyngor Sir Gâr, Careline, ar 01558 824283.

n Mewn achosion o argyfyngau nwy, ffoniwch Transco ar 0800 111999.

prosiect ieuenctid Caerfyrddin DRM’z,

a llawer mwy.

Gobeithio y bydd yr holl erthyglau o

gymorth i chi, a byddai’n dda gennym

gael eich adborth – negyddol neu

gadarnhaol. Os oes rhywbeth yr

hoffech chi’i weld yn rhifynnau’r

dyfodol, rhowch wybod i mi yn

[email protected] neu

ffoniwch fi ar 01267 232714.

Aled Rees, Golygydd

ON Peidiwch ag anghofio ein hoffi ni!

Bro-Myrddin-Housing-Association

A oes problem cynnal a chadw gennych? Ffoniwch ni yn DDI-DÂL ar0800

316 9602

Bydd y swyddfa ar gau ar y dyddiadau hyn:

Mae’r dyddiadau hyn ar galendr y Gymdeithas a ddaeth gyda rhifyn y

gaeaf o Sgwrs. Os na chawsoch y calendr, ffoniwch ni ar 01267 232714

neu e-bostiwch [email protected]

2 Sgwrs Gwanwyn 2012

Cyhoeddir Sgwrs gan:

Cymdeithas Tai Bro Myrddin Cyf

Dyluniwyd a chynhyrchwyd gan:

Andrew Buchanan Communications

www.buchanan-communications.co.uk

Ffôn: 01267 232714

Testun: 07797 801628

E-bost: [email protected]

Ysgrifennwch at:Cymdeithas Tai

Bro Myrddin,

Ystâd Ddiwydiannol

Cillefwr, Tre Ioan,

Caerfyrddin SA31 3RB

Mae Sgwrs ar gael ar gaismewn print bras, Braille, ardâp sain neu yn eich dewisiaith. Ffoniwch ni osgwelwch yn dda ar 01267232714.

MATERION BRO MYRDDIN

Mae pob un ohonomym Mro Myrddin wedi

bod yn gweithio’n galed iawn iwneud newidiadau arwyddocaol, agobeithiwn y gwnânt wella’chprofiad o wasanaethau cwsmeriaid. Yn gryno, nod y ’Prosiect

Cysylltiadau’ yw ‘cysylltu’ ein staffrheng flaen a’n hadrannau yn fwyeffeithiol â chi, ein cwsmeriaid.I wneud hyn, rydym yn sicrhau y

gallwn ganfod y wybodaeth pan fydd eihangen arnom, ac y caiff einhadnoddau eu defnyddio i’w llawnbotensial. Mae’r rhain yn cynnwys

systemau cyfrifiadurol, systemau ffeilioac amser staff.Rydym wedi canolbwyntio’n bennaf ar

gyfathrebu dros y misoedd diwethafoherwydd mae arnom eisiau cynnig gwellprofiad o Gymdeithas Bro Myrddin i chipan fyddwch yn cysylltu â ni.Gan ystyried hyn, lansiwyd system

gyfrifiadurol newydd o’r enw ‘CRM’, neu'Rheoli Perthynas â Chwsmeriaid', sy’nlleoli’r holl wybodaeth sydd gennymamdanoch, eich cartref, eich tenantiaetha’ch eiddo oll mewn un man fel y gellircael at y wybodaeth yn rhwydd. Rhannesaf Prosiect Cysylltiadau yw ystyried

Yn ddiweddar, ailaseswyd Bro

Myrddin gan Lywodraeth Cymru

ac rydym yn falch o ddatgan ein

bod unwaith eto wedi cadw’n

statws Buddsoddwyr mewnPobl, a ddyfarnwyd i ni yn

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Mae Llyfryn Gwella Cartref newydd argael sy’n amlinellu’r broses o ymgynghoriâ phreswylwyr, ynghyd â’r hollddewisiadau sydd ar gael o ran ceginau,ystafelloedd ymolchi, ffenestri a drysau.Cyflwynwyd y llyfryn newydd ar gyfer yrhaglen amnewid ceginau yn Y GarregFilltir, ac ar ôl ei gwblhau, caiff adborth eigasglu a’i gyflwyno mewn rhifyn o Sgwrsyn y dyfodol. Mae’r adborth cychwynnolyw nodi fod preswylwyr yn teimlo eubod cael gwybodaeth well o lawer a’ubod yn fodlon ar y dewisiadau agynigiwyd.

Sgwrs Gwanwyn 2012 3

canolbwyntio ar gyfathrebubeth sydd ei angen gan dîmgwasanaethau cwsmeriaid, i sicrhau ygallwn ddelio â’ch ymholiad yn syth panfyddwch yn ein ffonio.Buasai’n dda gennyf gael eichbarn a buaswn yn croesawu unrhywawgrymiadau y bydd gennych i’r tîmgwasanaethau cwsmeriaid. Rhowchalwad i mi ar 01267 232714, neudewch draw i’r swyddfa am sgwrs.

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Anadlu’n Rhydd. Mae dros 20 o grwpiau yng Nghymru i bobl sydd â phob math obroblemau anadlu, naill ai wedi’u hachosi gan asthma, clefyd rhwystrol cronig yrysgyfaint (COPD), canser yr ysgyfaint, neu unrhyw gyflwr ysgyfaint arall. Bydd y grw^ p Anadlu’n Rhydd yng Nghaerfyrddin yn cwrdd yn Neuadd GoffaLlangain, Heol yr Ysgol, Llangain, Caerfyrddin SA33 5AE rhwng 2yb a 4yh, bobtrydydd Dydd Mawrth o’r mis. I gael rhagor o wybodaeth ewch i www.lunguk.org/wales neu ffoniwch Sefydliad Prydeinig yr Ysgyfaint ar 01792 455764.

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yn y modd segur.� Dadmerwch eich rhewgell ynrheolaidd i’w helpu i redeg yn fwyeffeithlon.� Anogwch eich plant i ddiffoddteganau trydanol a goleuadau nadydynt yn eu defnyddio. Fe ddônt iarfer ag arbed ynni ymhen dim.� Wrth ferwi dw^ r, llenwch y tegell â’rhyn y bydd ei angen arnoch yn unig(ond sicrhewch eich bod yngorchuddio’r elfen fetel ar y gwaelod).� Arhoswch nes bydd gennychlwyth llawn cyn defnyddio’r peiriantgolchi. Cofiwch ddiffodd yr holl oleuadauwrth fynd i’r gwely, neu defnyddiwcholau nos â watedd isel os bydd angengadael un ymlaen. Rhowch yr oergell mewn man blegall yr aer gylchredeg y tu ôl iddi, ondnid wrth ochr ffwrn na rheiddiadur.

gwanwyn

© Stanislav Butygin | Dream

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Mae rhagor o newidiadau ar y gweill i fudd-dal tai

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RHENTI

NEWYDD2012/13

Daeth saith mynychwr rheolaidd i

gyfarfod ein Fforwm ym mis Ionawr

a chroesawyd Sarah Thornton, aelod

newydd o’r fforwm, gan ein

Cadeirydd Ray Daniels.

Tracy Mellor, y RheolwraigGwasanaethau Cwsmeriaid, addechreuodd y cyfarfod trwy amlinellumesurau newydd sy’n cael eu cyflwynoi ddefnyddio amser staff yn fwyeffeithlon. Maent yn cynnwys cyfeirioymholiadau ffôn cyffredinol at dîmgwasanaethau cwsmeriaid ac ymholiadaumwy penodol at arbenigwr perthnasol.Yna, edrychom ar grynhoad o

ganlyniadau proffilio preswylwyr (nirennir gwybodaeth bersonol byth) sy’ngalluogi’r gymdeithas i ddatblygugwasanaethau ar gyfer anghenion eangac amrywiol ei phreswylwyr.

Dangoswyd y data ar ffurf graff awnaeth y wybodaeth yn haws ei dilyn.Cyn cinio, fe wnaethom archwilio

opsiynau am weithgareddau a allaiannog rhagor o bobl i fynychu’rcyfarfod cyffredinol blynyddol. Ganein bod yn griw creadigol, awgrymasomnifer o syniadau i geisio apelio atgymaint o breswylwyr â phosibl.Dechreuodd y prynhawn trwy drafodsiopa dirgel, sy’n galluogi i breswylwyrarsylwi a yw gwasanaethau BroMyrddin yn cael eu cyflawni’n unol âsafonau penodol.Yna, cawsom gipolwg ar yr arolwgTenantiaid a Phreswylwyr Safonedig isicrhau fod yr holl gwestiynau ynddo’nbriodol i breswylwyr Bro Myrddin ac iystyried cyflwyniad y testun i’r sawl sy’nwynebu anawsterau darllen.Cawsom arweiniad ar faterion cynnal achadw gan Paul Davies, a ddywedodd

Dyddiadau cyfarfod y Fforwm Preswylwyrl 23 Mai 2012l 19 Gorffennaf 2012l 19 Medi 2012l 28 Tachwedd 2012

cadw llygad

ar fuddion preswylwyr

‘Mae’n ddifyr yma!’ Bydd Paul bob amseryn ein difyrru wrth rannu ei wybodaetham bob agwedd o waith cynnal a chadw.Edrychasom ar rannau o’r LlawlyfrGwelliannau Cartref newydd – sy’ndrawiadol iawn – gan ofyn cwestiynaucyffredinol am waith cynnal a chadw.

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BOB BLWYDDYN bydd Llywodraeth Cymru’n adolygu rhenticymdeithasau tai.Eleni bu cynnydd o 5.1% yn holl renti tenantiaid sicr Bro Myrddin, o 2 Ebrill

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cynnwys yma. Dangosir y gost o ddarparu larymau argyfwng ar wahân, feltaliad am gymorth. Eto, yn sgil yr amrywiaeth yn y gwasanaethau, nid ydymwedi cynnwys y taliadau hyn yma.Os hoffech wybod rhagor am y dull o bennu eich rhent, cysylltwch â niar 01267 232714.


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HYSBYSFWRDD

Gall galw 999 am ymholiadau cyffredinol beri oedi wrthymateb i rywun y bydd arno angen cymorth hanfodol.Felly mae gan yr heddlu yng Nghymru rif hawdd i’w

ffonio pan fydd arnoch eisiau siarad â hwy, ond nid yw’nargyfwng.Bydd galw 101 yn eich cysylltu â’ch heddlu lleol yn syth

a gellir ei ddefnyddio i:4 riportio trosedd neu niwed troseddol nad yw’ndigwydd ar y pryd4 riportio mân wrthdrawiadau traffig4 riportio ymddygiad sy’n ‘wrthgymdeithasol’ lle nad oesangen ymateb brys4 cysylltu â’ch swyddog heddlu lleol4 holi ynghylch eiddo coll neu i roi gwybodaeth i’r heddlu

4 cael gwybodaeth neu gyngor4 siarad â’ch tîm plismona bro lleol

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Bydd y manylion a gawsom gennych yn sicrhau fod

gennym wybodaeth gywir a chyfredol am ein holl

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ddiwallu’ch anghenion.

Dyddiad i'r Dyddiadur:Diwrnod Agored a ChyfarfodCyffredinol Blynyddol i Breswylwyr 26 Gorffennaf 2012Lleoliad i'w drefnu

Amlygwch enwau’r 15 o Gymry enwog sy’n

cuddio yn y blwch Chwilair, yna anfonwch

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Rhif ffôn: ...........................................................

Cyfatebwch y Llygaid â’r Anifeiliaid

Enw: ................................................................

Cyfeiriad : ........................................................

.........................................................................

Rhif ffôn: ..........................................................

l Llongyfarchiadau i Dale Evans, 9 oed, o Faes yr Ysgol, Caerfyrddin, ar ennill y gystadleuaeth liwio. Da iawn tiDale!

1. ________________ 2. ________________ 3. ________________

4. ________________ 5. ________________ 6. ________________


Llongyfarchiadau i Mrs. Jones, Glasfryn,ar ennill cystadleuaeth Chwilair y Gaeaf!

Os ydych o dan 15 oed, ceisiwch gyfateb ychwe llygad â’r chwe anifail a restrir isod.

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Ysgrifennwch enw’r anifail o dan lun ei

lygad, yna anfonwch eich cais at y Golygydd

yn swyddfa Bro Myrddin, gan gofio cynnwys y

ffurflen wedi’i llenwi.

Sicrhewch y bydd yn cyrraedd erbyn 1 Mai

2012.

Os mai eich cais chi fydd y cyntaf o’r het,byddwch yn ennill taleb anrheg gwerth £10 iweld ffilm wych yn sinema Apollo,Caerfyrddin.

POB LWC!

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sgwrs spring 2012 english+welsh