Shannon M. HollidayP.O. Box 124, State College, PA 16804(504)
330-3981, [email protected]
EducationPA Career Link Soft Skills Training State College,
PAEmployment Essentials Seminars Certificate May 2011Kaplan
University, School of Arts and Science Bachelor of ScienceCum Laude
Graduate April 2011Major: Communications Minor: Organizational
Communications
Software Applications and Operating SystemsAngel, CIDR, ISIS,
Destiny One, ProClass, Microsoft Office Suite, Word Perfect,
Display Write 4, Lotus 1-2-3, H&R Block Tax Program, Fidelio,
Time Saver, Peachtree, Citrix and Windows:
EmploymentThe Pennsylvania State University University Park,
PARecord Specialist 2 - Non-Credit Registration Office Jul. 2015
PresentCreate student user profiles and set up courses in Destiny,
provide tier 1 technical support, troubleshoot to resolve student
technical issues and resolve errors when creating user profiles in
Destiny. Utilize various software programs such as CIDR, FPS, ISIS,
Angel and ProClass daily to update user profile information.
Process registrations for the Osher Life Learning Institute
(OLLI).Demonstrate flexibility to work individually and as a team
to provide departmental support to students and corporations.
Utilize E-Commerce and E-Pay to process payments and registrations
as well as generate and submit daily reports.Communicate with
customers and colleagues internally and externally during the
registration process.Communicate and work with various University
offices and outside corporations to ensure compliance of University
policies.Perform alternate weekly duties such as: Problem Solver,
Course Wizard, Conference Registration Master, Justice and Safety
Institute Registration Master, OLLI and Everything Else Master.
Manpower State College, PARecord Specialist (temp to perm) Apr.
2015 Jul. 2015Created non-credit sections in the Destiny system.
Processed student enrollment, reviewed and analyzed records for
accuracy and updated information. Issued web access identification
to students and processed registration payments. Processed OLLI
registrations using the ProClass system and provided customer
service via phone and email for various programs.
American Income Life State College, PAHuman Resource Recruitment
Specialist (Temp Position) Jan. 2012 Jul. 2012Provided
administrative support to department manager. Managed staffing need
to include, scheduled weekly interview appointments, recruited
potential employees through virtual and on-site career fair events
at college campuses and high schools.
Shannon Holliday Page 2
Bank of America State College, PAAccount Executive-Collections
Oct. 2008 Jun. 2010Established settlements and repayment plans on
active loans and credit card accounts in collections.Negotiated
payment arrangements on charged-off and high-risk accounts and
resolved routine billing inquiries.
PNC Bank State College, PAFinancial Services Consultant Feb.
2008 Apr. 2009Provided customer service, data entry and marketed
sales promotions of products and services. Assessed banking needs
to resolve and maintain customer accounts.
Xavier University of Louisiana New Orleans, LADorm Monitor -
Residence Life Jun. 2006 Jul. 2007Managed several Resident
Assistants, resolved conflicts, and served as front desk
receptionist.Assisted with community standards.Responsible for room
assignments, and for checking students in and out of dorms;
provided students id verification and monitored security cameras.
Performed duty rounds and prepared incident reports. Louisiana
State Board of Medical Examiners New Orleans, LA Licensing Analyst
2 Jul. 2002 Jul. 2007
Created and managed files. Analyzed applications to determine
state medical license eligibility and subsequently licensed
qualified applicants in the field of Clinical Laboratory Science
(CLS).Prepared monthly agenda for Board meetings and served as
liaison for CLS.
The Ritz-Carlton New Orleans Hotel New Orleans, LAOffice
Coordinator Aug. 2000 - Dec. 2001Supervised over 100 employees to
ensure distribution of room cleaning schedules were
followedResponsible for ensuring cleanliness standards were met
according to company policy.Managed staffing needs which included:
recruitment of new hires, reviewed applications, conducted
pre-screen interviews and referenced criminal background checks.
Performed HR duties which included: managed payroll, prepared
employees time and attendance reports, and conducted motivational
meetings with staff.
Delta Air Lines, Inc. Kenner, LACustomer Service Ticket Agent
Dec. 1995-Jun. 1998Assisted passengers with ticket purchases and
secured daily deposits and account reports.Prepared domestic and
international routes for tickets and marketed promotional routes.
Assisted with boarding and baggage screening according to the
Federal Aviation Administration regulations.
Stuarts Jr. and Plus New Orleans, LA Sales Associate Aug.
1992-Apr. 1996Opened and closed cash drawer, and handled daily
deposits.Greeted customers with a smile and warm welcome upon
entering the store.Offered style consultations and assisted
customers with purchases.Marketed sales promotions for both junior
and full-figure fashions.Appointed and served as stores loss
prevention representative.
Shannon Holliday Page 3
H&R Block New Orleans, LACustomer Service Coordinator Jan.
1992 - Apr. 2006Managed company files: updated client contact
information, and continued to reach out to clients to maintain
business rapport. Monitored clientele retention and scheduled
appointments.
Tax PreparerProvided tax advice during consultations to maximize
clients customer service experience. Prepared federal and state
individual income tax returns. Managed cash receivables and secured
daily deposits.
Receptionist Greeted clients with a smile and warm welcome upon
entering the store.Managed telephones, scheduled appointments and
verified refunds. Performed daily updates to maintain client
files.
Volunteer ExperienceAmerican Cancer Society State College, PA
Administrative Assistant Oct. 2011 Apr. 2013Responsibilities
included: receiving, recording and depositing donations.Worked on
projects for fundraising events such as: Relay for Life, Daffodil
Days and Coaches vs. Cancer. Performed office support assistance,
mailed and distributed fundraising materials and answered
telephones.
Organizing for America State College, PAFerguson Township
Telephone Bank Training Coordinator Feb. 2012 Nov. 2012Supervised,
trained and recruited volunteers, and generated schedules for
events.Managed and provided statistical telephone data to field
organizer and director.
Voter ID Law/Registration Education Advocate for the Elderly
Mar. 2012 Nov. 2012Advocated for voter rights of the elderly.
Provided education and raised awareness of the voter
identification requirements. Conducted on-site voter registration
assistance. Worked with administrators of senior residential and
assisted living facilities to implement identification card
compliance with Voter ID law. Organizations and
AccomplishmentsNational Society of Collegiate Scholars
Lambda Pi Eta Honors Society for the National Communications
AssociationGolden Key International Honors SocietyAlpha Beta Kappa
National Honors Society
References Furnished Upon Request
