ISSUE 052 第52期 June 2012

Turn to Page 3 下續第三頁

THE NEWSLETTER OF HONG KONG INTERNATIONAL AIRPORT 香港國際機場刊物

P08P05 P09

Lighting the way

照亮機場

The AA demonstrates energy-efficient LED lights to airport community members. 機管局向機場同業介紹具能源效益的發光二極管燈。

Community visit社區人士參觀

Kwai Tsing District councillors enjoy an informative visit to HKIA. 葵青區區議員參觀及了解香港國際機場。

Safe skies安全至上

With safety as its top priority, the AA ensures passengers always fly with peace of mind at HKIA. 機管局以安全為先，確保旅客安心地 翔天際。

The AA submits project profile for the Environmental Impact Assessment of expanding HKIA into a three-runway system.

SHAPING OUR AIRPORT AND OUR FUTURE

機管局就擴建機場成為三跑道系統提交工程項目簡介以

進行環境影響評估。

機場與您 攜手發展 共建未來

1

I am delighted that Hong Kong International Airport (HKIA) has set new records in both traffic and financial performances.

For the year ended 31 March 2012, passenger volume rose 6.6% to 54.9 million, while air traffic movements increased 7.2% to 339,000. Although cargo volume dropped 5.9% to 3.9 million tonnes, HKIA remained the world’s busiest cargo airport for the second consecutive year. All three traffic categories have now already exceeded the 20-year forecast by two to three years.

On the financial side, we reported record net profit of HK$5.3 billion, an increase of 32.2% over last year. Out of this amount, HK$3.9 billion will be paid as a dividend to our sole shareholder, the Hong Kong SAR Government, bringing the total repaid capital and dividends paid to the Government over the years to HK$26 billion. Our strong financial performance was a result of the solid traffic growth coupled with our ongoing efforts to contain costs and increase retail and advertising revenue by leveraging on our robust passenger traffic.

Lately, HKIA has encountered an unusually high number of lightning incidents due to frequent inclement weather in Hong Kong. Maintaining the highest safety standards is our foremost priority. To ensure the safety of our colleagues working in the open area, all apron activities are suspended when the red lightning warning, the highest level of alert, is in force. This has brought challenging operational difficulties to the airlines, our business partners and, not least, passengers at HKIA. There were long flight delays, cancellations and other service disruptions. Thus, in anticipation of inclement weather forecast during summer this year, we are ramping up our preparations with all airport community members to ensure that we continue to operate safely and efficiently, and minimise inconvenience to passengers. It is a complex task that will require all stakeholders at HKIA to work closely together. We also need to seek the understanding of passengers because flight operations and baggage delivery can be adversely affected during these situations.

Meanwhile, we are gearing up for our long-term development plans. Recently, we have kick-started the statutory Environmental Impact Assessment (EIA) process by submitting the project profile on the expansion of HKIA into a three-runway system to the Director of Environmental Protection (DEP).

It is important to note that the purpose of the project profile is to set out the scope of the project and identify potential environmental impacts that may arise, but it is not an EIA report. Comprehensive studies on environmental impacts will only be conducted after the DEP issues an EIA Study Brief. The study results, together with suggested mitigation measures, will be included in the EIA report, which will be issued after all the studies have been completed, and made available for public inspection and comments.

We have just furnished the DEP with more information for the project profile and expect the EIA process to take about two years. We will carry out the subsequent work in the most professional and comprehensive manner while making the process highly open, transparent and engaging. With your support, we are confident that our long-term expansion plan will strike a proper balance between social and economic development and the environment, thus perpetuating Hong Kong’s prosperity for future generations to come.

我很高興香港國際機場的交通量及財務業績均刷新紀錄。在截至2012年3月31日止的年度內，機場的客運量上升

6.6%至5 490萬人次，飛機起降量則上升7.2%至339 000架次。雖然貨運量下降5.9%至390萬公噸，但香港國際機場仍連續第二年維持全球最繁忙貨運機場的地位。機場三項交通流量提前了兩至三年，達到機場的20年預測數字。在財務業績方面，機管局錄得淨溢利53億港元，較上

年度增加32.2%，其中39億港元將撥作股息，派發給唯一的股東香港特區政府。派發股息後，機管局多年來以償還股本及派發股息的方式，向政府合共支付的金額將達

260億港元。我們錄得強勁的財務表現，是由於交通量穩健增長，加上我們不斷努力控制成本，以及憑藉機場龐大客運量的優勢來增加零售及廣告收益所致。最近，由於香港經常出現惡劣天氣，因此機場發生的閃

電事故數目較平常多。維持最高的安全水平是我們的首要任務，為確保於戶外工作的同事安全，在最高級別警告紅色閃電警告信號生效期間，停機坪所有活動必須暫停。這不但為航空公司及業務夥伴的運作帶來困難和挑戰，機場旅客亦會因航班長時間延誤、取消及其他服務受阻而受到影響。因此，為了應付預測今年夏季出現的惡劣天氣，我們正與全體機場同業加強準備工作，確保機場維持安全高效的運作，並盡量減少對旅客造成的不便。這項複雜的工作，須要機場所有持份者的緊密合作。在這些情況下，航班運作及行李運送服務可能會受到影響，故此我們亦希望旅客能夠諒解。此外，我們正為各項長遠發展計劃作好準備。最近，我

們就擴建香港國際機場成為三跑道系統，向環境保護署署長提交工程項目簡介，展開法定的環境影響評估程序。大家必須注意，工程項目簡介旨在載述工程項目的範

圍，並識別可能造成的潛在環境影響，而不是一份環評報告。待環保署署長發出環評研究概要後，我們才會就環境影響進行全面研究。環評報告將載列有關研究結果及建議的緩解措施，並會在完成所有研究後發出，供公眾人士查閱和提出意見。我們剛向環保署署長提交工程項目簡介的進一步資

料，預期環評程序約需時兩年完成。我們會以最專業的態度，全面進行日後的工作，並確保這個程序以高度公開、具透明度的方式進行，同時亦鼓勵公眾參與。憑藉各方支持，我們深信機場的長遠擴建計劃，將會在社會及經濟發展與環境之間取得適當平衡，從而延續香港的繁榮，為未來世世代代謀求福祉。

行政總裁許漢忠Stanley Hui Hon-chungChief Executive Officer

MESSAGE FROM THE CEO | 行政總裁的話

From Page 1 上接第一頁

AA SUBMITS PROJECT PROFILE FOR THE ENVIRONMENTAL IMPACT ASSESSMENT OF EXPANDING HKIA INTO A THREE-RUNWAY SYSTEM機管局就擴建機場成為三跑道系統 提交工程項目簡介以進行環境影響評估

The Airport Authority (AA) took the next step towards the Environmental Impact Assessment (EIA) by submitting the project profile to the Director of Environmental Protection (DEP) on 28 May.

In June, the AA received a request from the DEP for further information covering marine ecology, noise, health and hazards. Firmly committed to fulfilling all the statutory requirements under the EIA Ordinance, the AA provided the requested information accordingly.

The EIA process is expected to take around two years to complete. To facilitate the exchange of views on the EIA and related issues, the AA will set up technical briefing groups and invite environmental experts, green NGOs, industry representatives, and relevant government officials to join these groups, with a view to address the potential environmental impacts arising from HKIA’s expansion into a three-runway system. Community liaison groups inviting the participation of relevant district councillors, area committee members and other community representatives will also be established to collect feedback and suggestions.

Furthermore, the AA will also organise exhibitions, talks, airport visits, roundtable briefings and meetings to build understanding, facilitate interaction and solicit views among stakeholders.

機場管理局於5月28日向環境保護署署長提交工程項目簡介，為進行環境影響評估踏出一步。環保署署長於6月要求機管局提交進一步資料，內容涵蓋海洋生態、

噪音、健康及危害等範疇。機管局致力符合《環境影響評估條例》中的一切法定要求，並已提交所需資料。環評程序預期需時約兩年完成。為方便持份者對環評及相關事宜交流

意見，機管局將設立技術研討小組，並邀請環保專家、非政府環保機構、業界代表及相關政府人員參與小組，務求應對擴建機場成為三跑道系統可能造成的環境影響。機管局亦會成立社區聯絡小組，邀請相關區議會議員、分區委員會成員及其他社區代表參加，從而收集意見及建議。此外，機管局亦會舉辦展覽、講座、機場參觀活動、圓桌簡報會及會

議，從而增進持份者對機場發展的了解、促進溝通及聽取意見。

z�Tentative layout of the three-runway system. 暫定的三跑道系統布局。

The project profile and other related information are available on 工程項目簡介及其他相關資料戴於www.hongkongairport.com

COVER STORY| 封面故事

3

On 28 May, the Airport Authority (AA) submitted the project profile for the Environmental Impact Assessment (EIA) of Hong Kong International Airport’s (HKIA) planned three-runway system to the Government. The AA is firmly committed to fulfilling all its statutory environmental requirements and, where possible, going the extra mile to assess other potential impacts.

An important part of this involves considering the valuable feedback of our stakeholders, who have played a key role in the development of the airport’s Master Plan 2030 (MP 2030). Recently, some green NGOs and legislators have voiced their belief that in addition to the statutory Environmental Impact Assessment (EIA), the AA needs to undertake a Strategic Environmental Assessment (SEA), a Social Return on Investment (SROI) study and a Carbon Audit (CA). As always, it is essential that we are clear about what these studies entail, as well as what meaningful value they may bring to the planning of a three-runway system.

The AA has conducted preliminary research on SROI case studies worldwide, which we are keen to review in greater depth before mapping a way forward. In fact, we have researched more than 30 published economic assessment studies on the aviation industry or airports across North America, Europe and Australia since 1998, and out of these, five covered social and/or environmental impacts. Four were done in the UK, including two specifically for Heathrow Airport’s proposed runway expansion.

Our research findings show that there is a lack of commonly accepted standards and approaches for conducting SROI studies. Furthermore, because SROI analysis requires placing monetary value on impacts that cannot be quantified in the marketplace, measuring these effects is heavily dependent on stakeholder feedback and individual judgment. For instance, one of the studies assessing SROI of the Heathrow Airport’s new runway expansion assigned a

monetary value to quantify “uncertainty and blight”. The assessment monetised the loss of pride in the residential communities near Heathrow whose residents felt that they were physically trapped and psychologically disempowered due to the uncertainty arising from the Heathrow expansion plan.

To date, no consistent standard for how best to assign a monetary value to impact indicators has been developed, and this limits the credibility of SROI analysis and its ability to make meaningful comparisons across different projects. Many of the issues of using SROI for project evaluation stem from the fact that it is relatively new. One of the few SROI guidelines presently available, A Guide to Social Return on Investment, was published by the UK’s Cabinet Office of the Third Sector just three years ago. As of today, most of the studies available on SROI have come from policy commentary put out by principally UK-based charities and think tanks. Academic research done on the use of SROI is limited.

This is why it is critical to gain a better understanding of the SROI approach. We need to ask questions on key issues such as:1. How applicable is the UK’s SROI

experience to the Hong Kong context?2. In the absence of a standard of

measurement, what values should be considered?

3. How can stakeholders’ values and feelings toward different issues be monetized?SROI has not been used for any

development projects in Hong Kong. Given its lack of a meaningful track record in the local context and limited applications to the aviation industry worldwide, we cannot readily adopt such a framework in good faith at this time. However, we understand that some of our stakeholders believe there should be a measurement of social impact, and we will continue to look at different social impact assessment approaches and evaluate their pros and cons.

Meanwhile, the AA has been conducting carbon audit on facilities on the airport island since 2008, and we would explore

the most appropriate approach to assessing carbon aircraft emissions that can be influenced but not owned or controlled by the AA. As for SEA, this is mainly a land-use planning or development policy tool commonly used for town planning. The law, as it is, already requires the AA to take into account the accumulative environmental impacts of committed projects in the vicinity.

It should be noted that Hong Kong has a comprehensive EIA process. However, like our stakeholders, we are concerned about the social impacts and carbon emissions related to a project of such scale and nature. Rest assured that the AA is actively exploring these issues because it is committed to managing the planned expansion of HKIA responsibly and contributing to the growth of Hong Kong in a sustainable manner.

機場管理局於5月28日向政府提交香港國際機場擬建三跑道系統的工程項目簡介，以進行環境影響評估。機管局承諾，除了符合一切法定環評要求外，亦會在可行情況下，評估建造三跑道系統帶來的其他潛在影響。我們重視社會大眾和持份者的意見，他們在香港國際機場2030規劃大綱》公眾諮詢的過程中，亦擔當重要角色。最近有些環保組織及立法會議員提出，除了法定環評外，機管局應進行策略性環境評估」、「社會投資回報評估」及「碳審計」。一如既往，我們必須先清楚了解這些評估所涉及的內容和範疇，以及它們如何有效地協助三跑道系統的規劃工作。機管局為考慮有關基建項目對社會的影響這

個技術課題，初步蒐集各地逾30項航空業或機場經濟影響研究的個案資料。這些研究自1998年起先後在北美、歐洲及澳洲完成，當中有五項包括社會及∕或環境的影響，其中有四項在英國進行，當中兩項關於倫敦希斯路機場的擴建跑道建議。我們的初步歸納顯示，國際間未能就這

技術課題確立一套獲廣泛接受的方法。這技術課題在方法上未能取得共識之處，在於必須將對涉及不同人際社群的影響，包括個別人士的感受及主觀判斷，量化為金錢單位作計算。舉例說，其中一項評估希斯路機場興建新跑道的社會投資回報評估，便將「不明朗及損害」的社會影響量化成金錢單位。由

VIEWS ON SOCIAL RETURN ON INVESTMENT, CARBON AUDIT AND STRATEGIC ENVIRONMENTAL ASSESSMENT對社會投資回報、碳審計及策略性環境評估的看法

Text: Kevin Poole, Deputy Director, Projects, the Airport Authority文：機場管理局建築工程副總監潘嘉宏

COVER STORY| 封面故事

4

OBSERVING HKIA OPERATIONSA group of district councillors from Kwai Tsing District paid a visit to HKIA on 7 May. Greeted by AA CEO Stanley Hui, the group listened to a presentation on the overview, latest developments and green initiatives of HKIA. Afterwards, they toured the airport and observed operations at the Integrated Airport Centre and the Baggage Handling Hall. They were also briefed on the latest Midfield and West Apron developments at

the airfield, and concluded their visit at the Air Traffic Control Tower.

參觀香港國際機場運作

葵青區區議員於5月7日到訪香港國際機場，並由機場管理局行政總裁許漢忠迎接。區議員先聽取有關機場概況、最新發展及環保措施的簡介，然後參觀了機場中央控制中心及行李處理大堂，以了解機場的運作。機管局人員更在飛行區內向區議員介紹中場範圍及西停機坪的最新發展。最後，他們參觀了航空交通指揮塔。

{ AA CEO Stanley Hui

(front row, centre) welcomes Kwai Tsing

District councillors visiting HKIA.

機管局行政總裁許漢忠（前排中）歡迎葵青區區議員參觀香港國際

機場。

AA CEO Stanley Hui attended the Pearl River Delta (PRD) Airports Chairman meeting on 4 May, hosted by Shenzhen Airport Group Company Limited. Guest speakers at the event included Wang Yang, Chairman of Shenzhen Airport Group; Zhang Wen, Vice Mayor of the Shenzhen Municipal People’s Government; Su Langen, Director General of the Civil Aviation Administration of China (CAAC) Office of Air Traffic Management Industry; Jiang Huaiyu, Director of CAAC Central and Southern Regional Administration and Hu Huaqing, General Director of the China Academy of Civil Aviation Science and Technology.

During the meeting, senior management of five regional airports signed the Framework Agreement for Hong Kong/Guangdong and Macao/Guangdong Co-operation. The Memorandums of Understanding (MOUs) underscore the group’s efforts to strengthen co-operation on airport safety, emergency response, energy saving, training and data exchange.

於5月4日，機管局行政總裁許漢忠出席珠三角機場主席會議。這次會議由深圳市機場集團）有限公司主辦，主講嘉賓包括深圳市機場集團董事長汪洋、深圳市副市長張文、中國民用航空局空管行業管理辦公室主任蘇蘭根、中國民用航空中南地區管理局局長蔣懷宇及中國民航科學技術研究院民航發展研究所副所長胡華清。區內五個主要機場的管理層在會議上簽署了《粵港合作框架協議》及 粵澳合作框架協議》，有關諒解備忘錄》強調彼此在機場安全、緊急應變、節約能源、培訓及數據交流方面加強合作。

THE TIES THAT BIND緊密聯繫

{ AA CEO Stanley Hui (second from right) signs the MOUs with senior management of airports in the PRD region. 機管局行政總裁許漢忠（右二）與珠三角地區內機場的管理層簽署《諒解備忘錄》。

於該機場擴建計劃前景存在「不明朗因素」，鄰近居民既「感到」實際上被困，又覺得」被剝奪權力，研究人員便把這些居民的感覺理解為他們因機場的前景未明，所以失去了優越感，並以金錢單位量化對他們的影響。如何適當地以金錢單位量度一項基建工

程對社群的影響程度？學術界及業界至今仍沒有統一標準，這不但影響分析的可信性，也難與不同項目比較。此外，這方面的評估相對較新，並存在不少疑問，而相關參考指引亦有限，其中一項是三年前由英國政府內閣辦公室轄下「第三部門辦事處」發出的《社會投資回報評估指引》。至今有關研究多來自英國慈善機構及智囊組織的政策評論，相關的學術研究也有限。因此，我們在進一步考慮這個技術課題

時，必先思考：1. 國際間有限的量化評估方法（多見於英國民間）是否適用於香港？

2. 在缺乏獲廣泛接受的評估方法下，應考慮評估哪些既有意義又可量度的價值？

3.如何將不同持份者對不同問題的不同價值及觀感以金錢單位量化？香港的發展項目從未採用涉及個人感觀

或非經濟的社會投資回報量化分析。基於缺乏本地實踐經驗，加上全球航空業的應用例子有限，故我們目前未能採用這種分析路向，但我們理解部分人士的意見，因此，我們會繼續探討各種社會影響評估方法及其利弊。至於碳排放的評估，機管局其實自2008

年起已就機場島上設施進行碳審計。對於超越機管局控制範圍，涉及飛機在高空碳排放的審計工作，關乎多國多地區的空域。鑑於民航業的國際性質，我們正探討最適當的評估方法。至於「策略性環境評估」，這是城市規劃

過程常用的土地用途規劃或發展政策工具，並不適用於單一工程項目。此外，根據現行法定環評的要求，機管局進行三跑道系統的環評必須顧及鄰近已落實工程項目的累計環境影響。香港已有一套涵蓋面廣的環評規定和程

序，我們亦與大眾一樣關注擴建機場帶來的環境和社會影響，因此我們正積極探討相關問題，矢志以負責任的態度，採取一切可行方法，建設一個世界級的環保機場，促進香港的可持續發展。

NEWS & EVENTS| 每月要聞

5

HOLIDAY WITH GREATER EASETravelling to Makung, Taiwan has become more convenient as HKIA welcomed Far Eastern Air Transport to the airport family. The new airline commenced its services on 27 May, offering the first direct flights between Hong Kong and Makung.

Additionally, Philippines Airlines joined Cebu Pacific Air in launching daily flights to Kalibo, Philippines on 27 April, enhancing the convenience of passengers travelling from Hong Kong to the tourist hotspot Boracay.

旅遊更添寫意

隨着遠東航空加盟香港國際機場，前往台灣馬公更為方便。遠東航空於5月27日起在機場投入服務，成為首家提供往來香港與馬公直航服務的航空公司。此外，菲律賓航空繼宿霧太平洋航空後，於4月27日推出

每日往來菲律賓卡利博的航班服務，令從香港前往旅遊熱點長灘島的旅客倍感便利。

MONTHLY SAFETY PERFORMANCE

每月安全表現

INJURY RATE 受傷比率(per million passengers每百萬旅客)

3月 MAR 4月 APR

MONTHLY THROUGHPUT每月客貨運量

PASSENGER TRAFFIC客運量(‘000 passengers 千人次)

CARGO TRAFFIC貨運量(‘000 tonnes 千公噸)

0

1

2

3

4

5

6

7

8

6.21 6.59

0 1000 2000 3000 4000 5000

4,859

4,50604/2011

04/2012

0 50 100 150 200 250 300 350

330

327

04/2011

04/2012

Come rain or shine, the Airport Authority (AA) smoothly manages Hong Kong International Airport’s (HKIA) 24-hour operations with clock-like precision. However, the unpredictable nature of the weather, particularly lightning, poses certain challenges.

The AA organised a media briefing on 23 May, in which AA’s Executive Director, Airport Operations C K Ng explained how HKIA handles operations during inclement weather conditions.

In particular, HKIA is equipped with the Airport Lightning Warning System to indicate the impact of lightning on the airport island and protect workers on the apron from lightning strikes. The Red Lightning Warning indicates that a lightning strike is detected within the airport island and all apron activities will be suspended immediately. An Amber Lightning Warning indicates that a lightning strike is detected within the surrounding area of the airport island.

“When the Red Lightning Warning is hoisted, aircraft landing and take-off will be affected extensively as a result of the suspension of all ramp activities such as baggage delivery and aircraft catering services. Delayed departure flights occupy the bridge and parking bay, while arriving aircraft can’t land which might lead to diversions,” said C K Ng. In order for passengers to be fully informed of the latest situation, the AA disseminates pertinent information through various channels such as the Flight Information Display System and public announcement system in the terminals, HKIA website, mass media and airlines, advising the public to check their flight status before heading to the airport.

The AA is currently working with the Hong Kong Observatory to explore ways to educate the public about the lightning warning system and the impact of the Red Lightning Warning to the flight schedule.

無論晴天或雨天，機管局都暢順地管理香港國際機場全日24小時的精確運作。然而，變幻莫測的天氣，特別是閃電，往往帶來重重挑戰。

機管局於5月23日舉辦了傳媒簡報會，會上機管局機場運行執行總監吳自淇講解機場如何在惡劣天氣下運作。

尤其重要的，是香港國際機場設有機場閃電警告系統，顯示閃電對機場島的影響，並保護在停機坪工作的人員免受雷擊。紅色閃電警告信號表示探測到機場島範圍內有雷擊，停機坪所有活動須立即暫停。黃色閃電警告信號表示探測到機場島周邊範圍內有雷擊。

吳自淇說：「發出紅色閃電警告信號後，停機坪所有活動將會暫停，例如行李運送及航膳服務，因此飛機起降會廣泛受到影響。延遲離港的航機佔用了登機橋和停機位，令飛抵的航機無法着陸，因而可能須要安排航機備降。為了讓旅客充分了解最新情況，機管局會通過不同渠道發布有關信息，例如透過客運大樓的航班資料顯示系統及廣播系統、香港國際機場網站、大眾傳媒和航空公司，建議市民前往機場前先查詢航班情況。

機管局最近與香港天文台合作，共同研究方法，教育公眾有關機場閃電警告系統及紅色閃電警告信號對航班安排的影響。

WHEN LIGHTNING STRIKES閃電預警 { ��AA’s Executive Director, Airport Operations C K Ng briefs the media on how HKIA handles operations during inclement weather.

機管局機場運行執行總監吳自淇向傳媒簡介機場如何在惡劣天氣下運作。

NEWS & EVENTS| 每月要聞

6

SPOTLIGHT ON THE AIRPORTHKIA welcomed another group of Permanent Aviation Fuel Facility Community Liaison Group (PAFF CLG) members on 11 May for a tour of airport operations. The PAFF CLG members listened to a briefing on the Midfield development and the three-runway system, followed by a visit to the SkyDeck, the Integrated Airport Centre, and viewing airfield operations.

聚焦機場

於5月11日，永久航空燃油儲存庫社區聯絡小組另一批成員到訪香港國際機場，參觀機場的運作。他們先聽取有關中場範圍發展計劃及三跑道系統的簡介，然後參觀了機場展望台、機場中央控制中心及飛行區運作。

CEMENTING THE FUTUREOn 25 May, the AA organised a media workshop to introduce the Deep Cement Mixing (DCM) method proposed for the crucial land formation if a third runway of HKIA is to be built. Tommy Leung, AA’s General Manager, Projects, presented the background and overview of the DCM method and the findings of the trial conducted earlier this year. Two professional independent reviewers also shared their observations of the trial at the workshop.

The DCM method has been widely used in Japan and overseas since the 1970s. However, the technique has not been used in Hong Kong before. A two-month trial was conducted in January to evaluate the engineering feasibility and potential environmental impact of adopting the DCM method on contaminated mud pits in Hong Kong.

The preliminary results of the trial confirmed that the new technique would not produce pollutants at detectable levels or cause leakage of cement which would affect the marine water quality. The data is valuable not only for HKIA’s planned expansion into a three-runway system, but also for future land formation works in Hong Kong.

填海新法為未來

於5月25日，機管局舉辦了一個工作坊，向傳媒介紹「深層水泥拌合」法。若機場興建第三條跑道，我們建議以深層水泥拌合」法開拓土地。機管局建築工程總經理梁景然在工作坊上介紹了「深層水泥拌合」法的背景和概覽，以及今年較早時進行測試的結果。兩名獨立專家亦到場分享他們在測試中的觀察心得。「深層水泥拌合」法於70年代起

在日本及其他海外地區廣泛使用，但香港卻從未採用過這種技術。我們在

1月進行了為期兩個月的測試，以評估在香港的污染泥料卸置坑上採用深層水泥拌合」法，在工程方面的可行性及可能造成的環境影響。測試得出的初步結果確定這種新

技術不會產生達可檢測水平的污染物或引致水泥滲漏，不致對海水水質造成影響。這些數據不單對香港國際機場擴建成為三跑道系統提供了寶貴資料，對香港未來的拓地工程亦很重要。

z The area (indicated in brown) proposed for land formation using the DCM method in the three-runway system. 圖中棕色範圍是三跑道系統中建議採用「深層水泥拌合」法開拓的土地。

Video of the DCM trial 「深層水泥拌合」法

測試短片

Contaminated Mud Pits污泥坑

SEEING STARSHong Kong SkyCity Marriott Hotel was honoured with The Best Airport Hotel in China Award at the China Hotel Starlight Awards 2011. Organised by the Centre of Asia Hotel Forum, SkyCity Marriott was commended for its exceptional facilities and services by seasoned hotel experts and professionals, the public and industry members.

酒店星光耀機場

香港天際萬豪酒店在「中國酒店星光獎2011」中勇奪「中國最佳機場酒店 殊榮。頒獎典禮由亞洲酒店論壇中心主辦，香港天際萬豪酒店的優越設施及服務備受資深

酒店專家和專業人員，以至公眾和業內人士讚賞。

CLASSES IN AVIATIONHKIA again served as an extension to the classroom as it welcomed over 500 students from nine secondary schools throughout May. The students relished the opportunity to observe an exhibition on future airport developments and the SkyDeck, as well as learning about various green initiatives implemented at the airport.

航空教室

香港國際機場於5月再次成為校園以外的教室，接待來自九家中學共500多名學生。這些學生都把握機會，參觀有關機場未來發展的展覽及機場展望台，並認識機場多項環保措施。

{�(Right) Nicholas Tse, General Manager of Hong Kong SkyCity Marriott Hotel, receives The Best Airport Hotel in China award. 香港天際萬豪酒店總經理謝錦淘（右）接受 中國最佳機場酒店」獎項。

7

MAKING A NAME

ENLIGHTENING VISITThe Airport Authority (AA) organised a visit to introduce its LED lights and Electric Vehicles (EV) to over 20 companies from the airport community on 4 May. The participants observed the energy-efficient LED lights at the terminal walkway, link bridges and Baggage Reclaim Hall. Afterwards, they were introduced to the latest EVs and charging stations at the apron.

As part of HKIA’s three-year environmental plan, more than 100,000 lights in the terminals will be replaced with LED lights by 2014. Furthermore, EVs are increasingly being used throughout HKIA to curb carbon emissions.

參觀機場耳目一新

於5月4日，機場管理局舉辦參觀活動，向來自機場社區的20多家公司介紹發光二極管燈及電動車。參加者參觀了設於客運大樓人行道、接駁橋及行李認領大堂的節能發光二極管燈。其後，他們前往停機坪參觀最新的電動車及充電站。為推行三年環保計劃，香港國際機場將於

2014年年底前將客運大樓內超過10萬個照明裝置更換為發光二極管燈。此外，機場亦會使用更多電動車，務求減低碳排放量。

NEVER HASTY IN ENSURING SAFETY確保安全　從不輕率

At the recent Zero Carbon Building naming competition organised by the Construction Industry Council, AA staff Mandy Lam from the Information Technology Department emerged as Runner-Up in the Open Group of the Chinese name category. A total of 1,754 entries were received in the naming competition, including 603 entries for the Open Group and 1,151 entries for the Student Group.

Lam’s idea was a play on the Chinese words paifang (memorial arch) and zero emission. The name combines modern construction technology with Chinese traditional architecture, fitting for a future landmark in Hong Kong.

創意命名顯心思

於建造業議會最近舉辦的「香港首座零碳建築」命名比賽中，機場管理局資訊科技部的林美華榮獲中文命名公開組亞軍。命名比賽共收到1 754份參賽作品，其中603份屬於公開組，另1 151份則屬學生組。林美華以「零排坊」為香港首座零碳建築

命名，她的創作意念來自「牌坊」及「零排放 兩個中文詞語。這個名稱糅合了現代建造技術與中國傳統建築，適用於香港這座未來的地標。

Crisis management is an integral part of airport operations. This is particularly amplified when the airport operates 24/7 and is one of the world’s busiest in terms of both passenger and cargo volumes. With this in mind, the AA has organised a series of drills throughout the year involving simulating different contingency scenarios which test the preparation and coordination capabilities of the airport community.

However, the challenge is that a real incident is never the same as a simulated situation, and all incidents are different and unique in their own way.

“That said, the better prepared we are, the more confident we would be in dealing with different situations, and the more easily we could identify solutions to certain issues,” said Henry Ma, General Manager, Airfield of the AA. “In a crisis situation, not only do we need to respond to it quickly and carefully, we must also handle it flexibly and sometimes creatively.”

A case in point is a recent incident in which an A380 aircraft burst its tyres upon landing on the North Runway, causing sparks to fly as the metal wheel rims ground against the runway.

Although the pilot managed to manoeuvre the aircraft into a taxiway, its final stop position still fell slightly outside the safety zone parameters according to International Civil Aviation Organization

The HKIA green machine was in full flight in the last year, recycling over 2,957 tonnes of waste – 77% more than in 2010. Not only do we recycle the usual culprits of paper, plastic, metal and glass, but also food waste, waste cooking oil, fluorescent tubes and wooden pallets.香港國際機場全力推行環保，去年成績斐然，共回收了超過2 957公噸廢物，較2010年多77%。我們不但回收紙張、塑膠、金屬和玻璃等常見廢物，也回收廚餘、廢食油、光管和木製貨盤。

2,957

An incident involving temporary closure of the North Runway on April 7 tested the crisis management capabilities of the AA response units. Henry Ma, AA’s General Manager, Airfield recounts the collaborative efforts that proved they were up to the task.

DID YOU KNOW?你知道嗎？

z Mandy Lam (right) accepts her prize for the Zero Carbon Building naming competition.

林美華（右）接受「香港首座零碳建築」命名比賽的獎項。

z AA staff introduces the different types of LED lights used at HKIA. 機管局員工介紹香港國際機場使用的多款發光二極管燈。

GOING GREEN| 關注環保 FEATURES| 專題故事

8

NEVER HASTY IN ENSURING SAFETY確保安全　從不輕率

危機管理是機場運作不可或缺的一部分。香港國際機場每周七天，每天24小時運作，是全球有數最繁忙的客貨運機場，因此危機管理更顯重要。有見及此，機管局全年舉辦一系列演習，透過模擬不同的突發情景，測試機場同業的應變和協調能力。然而，現實中的事故往往與模擬情況有

別，而且每宗事故都不盡相同，各有特點，這正正是挑戰所在。機管局飛行區運作總經理馬耀文說：因此，我們準備愈充足，就愈有信心應付不同情況，而且愈容易找出某些問題的解決方法。身處危機當中，我們不僅須要迅速及謹慎地應變，還必須靈活處理，有時甚至要發揮創意。」其中一個例子是最近一宗涉及A380型

客機的事故，該航機在北跑道着陸時輪胎爆裂，金屬輪圈在跑道上磨損，並冒出火花。雖然機師靈巧地將飛機駛至滑行道，但

飛機最終停定的位置仍然稍微超出國際民航組織規定的安全區標準。此外，輪胎碎片四散在跑道上，若干飛行區地面燈號組件

亦在事件中損毀。航空交通管制中心隨即宣布封閉北跑道。機管局於數分鐘內協調各業務夥伴，包

括香港飛機工程有限公司、機場消防隊、航空公司及停機坪飛機服務公司。由於損毀嚴重，工程人員確定飛機須要先更換輪胎方可拖走。馬耀文說：「在更換輪胎之前，我們要先

安排機上506名旅客及26名機組人員離開機艙。由於情況特殊，我們決定在採取進一步行動之前，特別安排旅客下機，以確保他們絕對安全。」隨後，有關人員進行進一步評估，確定

須先卸下機上的行李及貨物，方可使用千斤頂將飛機托起，以便更換輪胎。待飛機卸載完畢後，香港飛機工程有限公司便着手更換受損的輪胎。最後，肇事客機被拖曳至停機位再作進一步評估。馬耀文表示：「雖然北跑道封閉了超過

四小時，但所有行動都經機管局按基本原則進行全面評估，這個原則是以旅客安全為先，絕不會為迅速完成工作而罔顧他們的安全。」事後，機管局就這宗事故進行了徹底

調查及檢討，以確定提升整體運作效率的方法。他說：「我們總有一些改進空間。例如，

我們正在研究如何精簡溝通渠道，以加強各應變小組日後在緊急情況下的合作。」機管局致力不斷改善機場的應變措

施，以確保時刻都能保持最高安全標準，讓旅客於香港國際機場的安全空域安心翱翔。

standards. Furthermore, tyre fragments were found scattered and several airfield ground lighting units were damaged on the runway. The Air Traffic Control Centre declared immediate closure of the North Runway.

Within minutes, the AA collaborated with different business partners such as Hong Kong Aircraft Engineering Company (HAECO), the Airport Fire Contingent, airlines and ramp handling agents. It was determined that the aircraft could not be towed until the wheels had been replaced due to the severity of the damage.

“But before we could do so, we first had to disembark the 506 passengers and 26 crew members on board,” explained Henry. “Given the extraordinary circumstances of the situation, we decided to disembark the passengers exclusively to ensure their utmost safety before taking further action.”

Shortly thereafter, further assessment was conducted, confirming that the unloading of baggage and cargo was required before the aircraft could be jacked up for tyre replacement. After the unloading was completed, HAECO proceeded to replace the damaged tyres. Finally, the aircraft was towed to a parking stand for further assessment.

“While the North Runway closure spanned over four hours, all courses of action were evaluated comprehensively following the AA’s underlying principle that passengers’ safety should never be compromised for speed,” Henry said.

Following the incident, the AA has completed a thorough investigation and review of the incident to ascertain ways to enhance overall operational efficiency.

“There is always room for improvement. For example, we are looking into streamlining communication channels to enhance the collaboration between the different response teams during emergency situations in the future,” he said.

With the AA continuously refining the airport’s contingency measures to ensure the highest possible safety standards at all times, passengers can rest assured that they will always enjoy flying the safe skies at HKIA.

於4月7日，香港國際機場北跑道須暫時封閉，這宗事故測試了機場管理局應變單位的危機管理能力。機管局飛行區運作總經理馬耀文細說當日各單位的緊密合作，足證他們於面對挑戰時，勝任有餘。

z The burst tyre and seriously damaged wheel rim of the A380 aircraft.

A380型飛機的爆裂輪胎和嚴重受損的輪圈。

x Tyre marks visible on the North Runway.北跑道上的輪胎痕清晰可見。

{ Henry Ma, AA’s General Manager, Airfield talks about safety to HKIA News. 機管局飛行區運作總經理馬耀文向 翔天地》細談安全事項。

FEATURES| 專題故事

TEAMS TRAVEL THE EXTRA MILE多走一步 摯誠服務

Five exceptional airport community teams honoured

with Customer Service Excellence Programme (CSEP) awards recall their inspirational

stories of outstanding teamwork that enhance Hong

Kong International Airport’s (HKIA) reputation as the

When May Cho noticed a pregnant uniformed member of

staff looking unhappily at her breakfast, May took the time to find out why. She discovered the customer was allergic to egg yolk, but remained concerned whether her protein intake was sufficient. May immediately consulted the kitchen staff where first cook Cheng Yin Chi quickly whipped up a tailor-made fried egg white for the customer. She was very impressed and became a loyal and frequent patron of Fairwood thereafter.

Whether cutting food in small pieces for a senior customer who had difficulty holding a knife, adjusting the soup temperature for a customer after a denture replacement or simply remembering customers’ favourite foods, the team has shown that keen attention to detail is all it takes to deliver a high standard of customer service.

Assigned to meet a first-time traveller to Hong Kong, Jamie Shek discovered the passenger was suffering from air sickness. As the passenger looked quite unwell, Jamie took immediate action, escorting the traveller and her husband to the airport clinic. A fast track security channel was arranged to minimise queuing time and the doctor was informed that the passenger would require immediate medical assistance upon arrival at the clinic.

To reduce their anxiety, Jamie accompanied the couple and made necessary arrangements. Since they had missed their connecting flight, Jamie made a special effort to make transportation and hotel arrangements for the couple. As the passengers were on standby, Jamie relayed relevant information to his colleague Louis Cheung who continued to take special care of the passengers. With Louis’ assistance, the couple made the flight feeling both happy and healthy.

Fairwood Holdings Limited 大快活集團有限公司

MAY CHO 曹美女

Service Coach 服務教練

CHENG YIN CHI 鄭彥之

1st Cook 分店一廚

All kitchen staff

分店各廚務職員

Cathay Pacific Airways Limited 國泰航空 LOUIS CHEUNG 張文睿 Service Leader 服務領導JAMIE SHEK 石曉婷 Service Leader 服務領導

石曉婷被派往接待一名首次來港的旅客，她發現該名旅客在飛機上已出現暈機症狀。由於旅客看來身體十分不適，石曉婷隨即帶領這名乘客和她的丈夫前往機場診所。為盡量縮短排隊輪候時間，她安排了快速保安檢查通道，並通知診所醫生準備，旅客到達後須即時接受醫護協助。為紓緩這對夫婦的緊張情緒，石曉婷

陪同他們，並作出所需安排。由於他們未能趕及登上原定的接駁航班，石曉婷特別為他們安排交通工具及酒店住宿。當時兩名乘客只能取得後補機位，石曉婷便將有關資料交付同事張文睿跟進。在張文睿的協助下，夫婦二人順利取得機位，繼續健康愉快地踏上旅程。

當曹美女看見一名身穿制服的懷孕顧客悶悶不樂地凝視着早餐，便主動上前了解箇中原因，遂發現這名顧客對蛋黃敏感，但仍然很關注自己攝取的蛋白質是否足夠。曹美女即時徵詢廚房員工的意見，分店一廚鄭彥之迅速為這名顧客特別烹製煎蛋白。顧客深受感動，自此成為大快活的忠實常客。無論是為不方便使用刀具的長

者將食物切成小塊，為剛換過假牙的顧客調暖湯水，或是用心記着顧客的飲食喜好，這個團隊都展示了體貼入微的待客之道，為顧客提供優質服務。

An 84-year-old man, assisted by a middle-aged lady, approached the service counter for help speaking only in Hubei dialect. By listening patiently, Linda Chen deduced he wanted to reschedule his flight to join a family reunion in Taiwan before the National Day holiday. Realising the language barrier might prove problematic for the senior passenger travelling alone from the ferry terminal to the airport, Linda went the extra mile to make special arrangements with the airline staff. Fortunately, a seat was available which made the traveller happy.

To ensure the journey from Shekou to HKIA went smoothly, Linda enlisted her colleague Rita Li, who knows the Hubei dialect, and the pair wrote down the transfer details including contact information for future assistance. After a smooth journey to HKIA, the senior passenger flew to Taiwan to join his family without any problems.

FEATURES| 專題故事

10

TEAMS TRAVEL THE EXTRA MILE多走一步 摯誠服務

While performing regular duties in Car Park 1, Cheung Hon Sing found an unattended bag left on a trolley. He immediately reported the item to his supervisor Tam Ming Sing, who then discovered the bag contained a passport, an identity card and a large sum of money. After notifying the Airport Authority (AA), Cheung Hon Sing was assigned to stay on the spot to secure the bag until AA staff arrived. When the passenger returned, he was surprised and delighted to find the bag was safe with all his valuable items inside.

By placing themselves in the passenger’s shoes, the team demonstrated the highest standards of integrity and compassion. Their actions not only impressed the passenger, but also showed the world-class customer service provided at HKIA.

Wilson Parking (Holdings) Limited

威信停車場管理（控股）有限公司

CHEUNG HON SING 張漢城

Car Park Assistant 停車場助理員

TAM MING SING 譚明星

CCar Park Supervisor 停車場監督

world’s finest airport.

機場社區內五個卓越團隊榮獲「優質顧客服務計劃」的團隊獎，並細說他們合作無間、鼓舞人心的故事，他們的團隊精神令香港國際機場這個全球最優秀的機場享負盛名。

During a busy evening at HKIA, an A4 envelope was found on a bookshelf at the cashier’s counter. Team leader Bell Chau was informed and discovered Taiwan currency worth over HK$10,000 inside. Keeping the envelope safe, she checked CCTV footage and identified a female passenger as the owner.

The store’s cashier, Leanna Chan, recalled the lady was Taiwanese and most likely flying to Taiwan. Bell assigned another colleague, Dorothy, to check the relevant flight schedules, while two colleagues, Queenie and Annie, searched for the lady at potential boarding gates. Eventually, Annie was able to identify the owner from the surveillance footage. When approached, the lady was astonished and appreciated the team’s efforts. The cash belonged to the passenger’s boss, and thus, the team’s actions potentially saved her job and she commended the team for their outstanding customer service.

Lagardère Services HK Limited樺捷零售（香港）有限公司BELL CHAU 周百翔

Team leader 店鋪主管LEANNA CHAN 陳麗娜

DOROTHY FONG 方麗敏 QUEENIE NG 吳詠琴 ANNIE LAM 林敏兒

Team members 書店店務員

在香港國際機場一個繁忙的晚上，收銀櫃檯前的書架上發現一個公文袋。店鋪主管周百翔獲知會有關情況，並發現公文袋內載有約超過1萬港元的新台幣鈔票。她立即保管好這個公文袋，然後翻查店內的閉路電視影像，確認物主是一名女乘客。店內的收銀員陳麗娜回想起該名女士是台灣人，

相信她極可能準備登機前往台灣。周百翔於是吩咐另一名同事方麗敏查看有關航班時間，並安排兩名同事吳詠琴和林敏兒前往有可能的登機閘口尋找物主。最後，林敏兒認出在閉路電視影像中看見的物主。當二人上前呼喚該名女士時，她既驚且喜，並非常感謝團隊的不辭勞苦。原來，這袋現金屬於她的上司。團隊的一片善心讓她免被上司開除，因此她十分讚賞她們出色的顧客服務。

當張漢城如常在一號停車場當值時，他發現一個無人看管的手提包，遺留在一部手推車上，於是即時通知上級譚明星到場。譚明星發現手提包內有一本護照、一張身分證及大量現金。他馬上通知機場管理局，並囑咐張漢城留守現場，看管手提包，直至機管局職員前來跟進。當物主折返停車場，看見自己的手提包獲得安全保管，貴重物品完好無缺，大為驚喜。這個團隊正直誠實，富同情心，

能夠設身處地為旅客着想。他們所作的，不但令旅客印象難忘，還體現了香港國際機場的世界級顧客服務。

China Merchant Shekou Ferry Terminal Services Co., Limited 深圳蛇口招港客運 實業有限公司LINDA CHEN 陳少玲 Check-in Agent 值機服務員RITA LI 李華瑩 Check-in Agent 值機服務員

一名84歲的老伯在一名中年女士陪同下，來到服務櫃檯尋求協助。兩名顧客只懂說湖北方言，但陳少玲耐心聆聽，明白到老伯希望將航班改期，以便於國慶假期前返回台灣，與家人團聚。陳少玲擔心老伯獨自從渡輪碼頭前往香港國際機場，會因語言障礙而遇到困難，於是她多出一分力，聯絡航空公司職員作出特別安排，最終確定了機位，令該名旅客大感欣喜。為確保老伯能順利從蛇

口前往香港國際機場，陳少玲更請懂得湖北話的同事李華瑩幫忙，二人合力寫下有關轉機的詳情，當中包括聯絡資料，以備不時之需。最後，這位長者順利抵達香港國際機場，飛往台灣與家人團聚。

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Brain Teaser of the Month 細心想，贏獎賞！Put your keen observation skills to the test and stand a chance to win a cash coupon worth HK$100 to spend at Terminal 1 and 2.

Send your answers to hkianews@hkairport.com on or before 10 July 2012. Five winners will be selected to receive the prize.請於2012年7月10日或以前，將正確答案發送至hkianews@hkairport.com，五名幸運兒將有機會獲獎。

(B) 5 km 公里

Question Answer of issue 051

A) Aircraft catering service 航膳服務

B) Loading and unloading of baggage from the aircraft 飛機裝卸行李

C) Operation of the Automated People Mover旅客捷運系統運作

問題第51期答案

Have a great idea for HKIA News?Contact us via hkianews@hkairport.comand tell us what you’re thinking.

若你對《 天地》有任何意見， 歡迎隨時與我們聯絡，電郵地址為hkianews@hkairport.com

HKIA News is published by Airport AuthorityHong Kong. All rights reserved. This publicationmay not be sold. No part of this publication may beotherwise reproduced, adapted, performed in publicor transmitted in any form by any process without theprior authorisation of Airport Authority Hong Kong.© Airport Authority Hong Kong 2012

HKIA Tower, 1 Sky Plaza Road,Hong Kong International AirportLantau, HONG KONG香港大嶼山香港國際機場

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《 翔天地》由香港機場管理局印

製並保留一切版權。本刊物為非賣

品。未經香港機場管理局授權不得

複製、使用、向公眾以任何方式展

示或傳播刊物內任何內容。

©香港機場管理局2012

Which of the following activities will not be affected when the Red Lightning Warning is issued?當發出紅色閃電警告信號時，以下哪一項活動不會受到影響?

發揮你敏銳的觀察力，即有機會贏取100港元現金劵，讓你在一號及二號客運大樓消費。

WINNERS OF ISSUE 051 第51期得獎名單

Bonnie Chung 鍾燕娟Sammi Fung 馮錦秀Lee Tin Yau 李天祐

Francis Poon 潘建民Annia Wu 吳蓓

FRIENDLY GOALS The dazzling football skills of the Airport Authority (AA) staff were on full display during a series of friendly football matches hosted by the Macao Aviation Football Club. The team of 17 AA players emerged victorious against the Macao Airport squad in one of the matches. The event provided an opportunity to further enhance the collaboration, exchange and camaraderie between the two airports while engaging in a healthy sporting activity.

友誼足球賽

澳門民航足球俱樂部舉辦了一連串足球友誼賽，機管局員工在比賽中大展精湛球技。由17人組成的機管局足球隊與澳門機場的代表隊對壘，並於其中一場比賽中勝出。這項活動進一步促進兩個機場之間的合作、交流及情誼，同時讓員工參與有益身心的運動。

OFF THE BEATEN TRACKThe AA sponsored and supported the eighth city orienteering event organised by The Hong Kong Federation of Trade Unions Youth Affairs Committee on 20 May. Six teams of AA staff completed challenging tasks in the competition and explored the city with a different perspective. The event was a huge success with 180 teams competing in six categories.

Coinciding with Youth Day celebrations, the event aims to encourage the younger generation to see the city with fresh eyes, as well as testing their endurance and athletic abilities.

非一般定向

於5月20日，機場管理局贊助並支持第八屆「城市定向2012─動感猜程尋」，這項比賽由香港工會聯合會青年事務委員會舉辦，機管局六支員工隊伍於比賽中完成充滿挑戰的任務，並以嶄新角度探索香港。這項活動非常成功，共有180支隊伍分六個組別參賽。這次比賽適逢紀念五四青年節，活動旨在鼓勵年青一代重新認識香港面

貌，並試煉他們的耐力和體能。

z Henry Ma (left) and President of the Civil Aviation Authority of Macao SAR Simon Chan enjoy a day of friendly competition. 馬耀文（左）與澳門特別行政區民航局局長陳穎雄享受了一天的友誼比賽。

HAPPY HOURS | 工餘時光

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