Sharing Cisco IT’s Experience€¦ · Radhika Chagarlamudi, Sr. Director, IT March 27, 2018 Sharing Cisco IT’s Experience. Data Center Day 6 Cisco IT The New Era of Multicloud

John Manville, SVP, ITRadhika Chagarlamudi, Sr. Director, ITMarch 27, 2018

Sharing Cisco IT’s Experience

Data Center Day 6Cisco IT

The New Era of Multicloud

John ManvilleRadhika ChagarlamudiMarch 27, 2018

SDx and the Future of Infrastructure

© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

• Transformation of the Data Center

• The World has Changed• Workshop – now what?

Agenda

• All In – Embracing the Change

• One year later…

• What will Infrastructure be in 2020?


A Ten Year Journey…..

2020

2008

Global Data Center

Strategy

Global Cloud

Strategy


Journey to the CloudData Center Transformation

Capacity(Build)

Resiliency

Growth Enablement

Service Transformation

2009-2015Global Data Center Strategy

8 weeks to 8 mins

Capacity(Optimize & Extend)

Software-Defined Intelligence

App/Data Transformation

Speed

Today (and Future)Global Cloud Strategy

Global Cloud Strategy

Simplify app portfolio 3K > 1.6K

Compute/Storage densityimprovements 4X

Cost Avoidance / Savings

Time to full app environment

Total capacity (in MW) at Cisco Data Centers 28.8

$$Ms


A Ten Year Journey…..

2020

2008

Today2018

Global Data Center

Strategy

Global Cloud

Strategy

Changing Expectations


Expectations have changed…What happened…

Multi-Cloud World is Now a Reality

Business Demands Digital Transformation

Fierce Competition and Cost Pressures


Reshaping our future…

Change…again and faster!


Infrastructure: Three Focused Tracks

Assets: Fixed è Variable

Continuous & Long Range Planning

• Develop awareness & predictability• Data driven & continuous

optimization process

Software Defined Everything

SDx

• Creating an API-everywhere Platform• End-to-End automation

Teams / Agility

Speed

• Ability to create, respond, innovate & deliver with speed

• BU customer-zero feedback


• Organized for Speed• Faster

• Decisions Product Feedback• Success/Fail Traditional IT functions

• Dynamic Teams (smaller, more agile, unencumbered/autonomy)

• Automating Service Lifecycle

• Data Integration, Aggregation and Governance

SPEED

Speed: Organization and Culture


OrganizationWas…

ArchitectureOperations/

Implementation

Collab

Security

DC

Network

Data CenterCollaboration

NetworkServices

Architecture

Software

Operations

Security Governance

= Small, agile teamsDevOps Model

X Services

Is…


ACI ROI in Allen DCGreater

Business Agility

Lower Capital

Expenses

Reduced Costs/

Complexity

Lower Operating

Cost

Increase Data Center

Space

Reduce Network

Provisioning

Reduce Network CAPEX

Reduce Network

Management Cost

Reduce Network

Power and Cooling Costs

OptimizeInfrastructure

Reduce Network Footprint

58% 25% 21% 45% 12%

67% 91% 20%

projected

actual **63% 66%

19%

**on target for projected

Resource Optimization



• 3rd Party License Management• Lifecycle Management• Service Owners act like GM’s

and manage their “business”

CONTINUOUS &LONG RANGE

PLANNING


The Industry Has Shifted….

Hybrid Infrastructure

DevOps

Applications Modern Applications

API’s & DevOps

Programmable Infra

Application & Infrastructure Evolution

Infrastructure

Applications


SDx:• Skills

• Retraining, Updating, Recruiting• Everybody - Technical, PM’s, People Managers…

• Culture• SDx mind set• DevOps approach to work• Agile Practice• Programs, rewards and metrics that re-enforce the changes

• Tools• Software Lifecycle (common software practices)• Dynamic Environments• Performance Analytics

SDx


SDx Confusion

SREDigitization

AgileSecurity

iDAPAPIsSIA-DP

TIGSecure-Coding

SDx

CLIP

Infra-as-CodeSDN


What Exactly is “Software Defined Everything”?

19

A Vision where all Infrastructure service offerings are orchestrated on software, at scale to meet service-level agreements and the demands of a dynamic business


What Makes SDx Possible?

An Operating Model Change

DevOps

A MindsetChange

A Delivery Model Change

OperateBuild

AgileUser Stories

BacklogsSprints

SimplificationExperience

Security

Infra-as-CodeReliability EngineeringDigitization


A Show of Hands!Is SDx a new concept?

Culture

ToolsSkills


IDC Predictions….

• Everyone's a developer: Improvements in simple ("low-code/no-code") development tools will dramatically expand the number of non-tech Australian developers over the next 36 months. Before 2021, these non-traditional developers will build 20% of business applications and 30% of new application features.

• Open API ecosystem: By 2021, more than half of the ASX companies will see an average of 45% of their digital services interactions come through their open API ecosystems, up from 10% in 2017. This will serve to amplify their digital reach far beyond their own customer interactions.


The Inflection Point is NOW!


How Do We Get Faster?

Skillset Enablement

ToolsetEnablement

ManagementSupport


Overall Training Approach

Urgency - Change Management

Agile Teams

New

DevOps

Agile/SAFe

People Manager – SW Concepts

ICS – Programming Skills

Adoption of Common SW Practices


SDLC Setup with CodeOn

Engineer

gitscm.cisco.com

repo-art.cisco.com

ci.cisco.com

gis-jira.cisco.com

deploy.cisco.com

PLAN

DEVELOP

DEVELOPBUILD

BUILD

DEPLOYci.cisco.com

heighliner

API

CLI

UI

.gis.yml

CI/CD definitions

2

1

onboarding

Define pipeline

Educ

atio

n, T

rain

ing,

Too

ls, c

olla

b…

Engineer


• https://codeon.cisco.com/persona

Meet Steven, DevOps EngineerSDx Skills Journey

DevOps and molecule

May 2017

Use Ansible to deploy automated

testing toolDiscovered 75

issues

Develop tests to find portal issues

Prevents 5 customer cases

LearnAgile, SDLC, and Ansible

Mentoring and

Teaching

Feb 2018

Automates OpenStack infra

buildsReduces builds from 2-3 days to less than 4 hours

Helps XaaSscrum

Deployments take minutes

instead of hours

Meet Andrew, SDLC Technical LeaderSDx Skills Journey

DevOps

Jan 2016

Scripts move to GIT

Monitoring improves 300%

Automates portal builds

Builds become reproducible

Days to 2 hours

LearnAgile, SDLC

SDLC Architecture

Feb 2018

Integrates QA with monitoring

Prevents 5 cases per week

Improves SDLC pipeline and easy of use

Code requirements

reduce by 50%


• https://thebench.cisco.com/

theBench


Coding Maturity Journey - theBench

Move to theBench

Non prod SDLC =Custom

Silo Dev

Central Managed Flexibility

Code centralized(GIT) ‘simple’ Web interface

Backend optimization

(auth, logging, …)

Use modules of theBench:

Web, SSO auth, DB, Spark integration, …= concentrate on

scripts themselves

Push scripts to dedicatedservers Run ansible

playbooks(managed)

e.g. need to be ‘close’ to

upgraded servers

Scripts, stored on laptops

CLI UIShare with

Team members

Device Auditbefore/after upgrades

Saves ~100 hours/year and ~200 tickets/year

Telepresence Proactive monitoring

Saves ~50 tickets / year Expressway upgrade scriptSaves ~600h/year

Self Managed / Hosted, non-PROD Central Managed / Hosted Added Flexibility where needed

Speed


What about theBench?

IT-SDLC(GATS)

Core (current SDLC)

codeOn.cisco.com thebench.cisco.com

Portal

Custom CI/CD

Low-Code

Portal

theBench

Low-codeDeep-code

IT-SDLC(GATS)

Core (current SDLC)

CodeOn 2.0

Low-Code

Low-code Deep-code

Portal

codeOn.cisco.com

CodeOn


How Can I Get Tools Like This?

InternallyDevelop Tools DEVNET

https://developer.cisco.com/SSO/login

Third Party-Low Code Platforms


Enabling Single Sign On Self Service

• 1000X decrease in policy change time (5 Days to 5 Minutes)• $3.6M per annum in savings moving from OAM to Ping technologies

• Self Service Enablement is a major contributor

• 12,000 hours savings related to SSO changes for LAE to CAE Migration• Fully integrated with ACC

• ~3,000 Service Now Cases will be eliminated annually


Infrastructure Took Kit for the Future…


SDxSpeed


Is this for Everybody??

Answer: Yes; but varies by service

Program / Project Mgrs

Product Owners

Scrum Masters

Service Managers / Leads

Epic Owners

Product Managers

Architects

Design Engineers

Business Ops

Developers

Cloud Engineers (Engineer + SW Skills)

Engineers (Technical SMEs)

Managers Service Owners


How to….

Executive leadership

support/buy in

Baseline current state of team

skills, automation enablement to drive outcome

Align your company’s digital strategy to your IT/Infra Strategy

SDx Strategy and outcomes built by cross functional

team

Define measures, train managers and

individual contributors

Continuously evaluate and

adjust

Change Process and tools to align to SDx

1 2 3 4

5 6 7


Infrastructure in 2020: What will be different?

“Infrastructure at Cisco will be almost entirely focused on Software Development, Automation, Analytics, Machine Learning andOperational Excellence by 2020.”

Documents

Sharing Cisco IT’s Experience€¦ · Radhika Chagarlamudi, Sr. Director, IT March 27, 2018 Sharing Cisco IT’s Experience. Data Center Day 6 Cisco IT The New Era of Multicloud