Sharing Our Stories, Improving Our Service, Declaring Our
Relevance Reviewing Assessment Data Creating an Assessment Rubric
Passonneau & Lewin Northumbria Library Assessment Conference
August 2011
Slide 2
Problem: Is it wise; is it possible to standardized assessment
activities and reporting? What assessment is shared on our
websites? Share our Stories, Proclaim our Value Question: Sharing
Our Stories Passonneau & Lewin Northumbria 2011
Slide 3
What is assessment?. Assessment is the tool(s), the data, and
the analysis that shapes continuous program improvement. Sharing
Our Stories Passonneau & Lewin Northumbria 2011
Slide 4
What we did 1. Review124 Association of Research Libraries
member websites 2. Examine publically available assessment data 3.
Examine Data Sets Service Quality Information Literary (IL)
Organizational Data 4. Create Data Points Sharing Our Stories
Passonneau & Lewin Northumbria 2011
Results: In-house Service Quality Organizational Collections
Existing Data Website data Departmental data Sharing Our Stories
Passonneau & Lewin Northumbria 2011
Findings 1. Data is all over the place 2. No standards in
reporting 3. Most positions are relatively new 4. Drive for
accountability relatively new Sharing Our Stories Passonneau &
Lewin Northumbria 2011
Slide 13
Recommendation Assessment rubric Provides Process Provides
Standard Provides Self-evaluation Sharing Our Stories Passonneau
& Lewin Northumbria 2011
Rubric Category 1: Project Development Benchmark 1 Milestones 2
3 Capstone 4 Question: Developed a focused question. What is the
question? What is the need? Question or assessment need is vague.
Unclear where to get data or how to create data. Begins to define
assessment question or need by correlating question to library
need;. Defines the scope of assessment question or need by
correlating question to library need; to library strategic plan; to
parent institutions strategic plan and goals. Effectively defines
the scope of the assessment question or need. Ties question to
direct need in the library; to library strategic plan; to
university strategic plan and goals. Sharing Our Stories Passonneau
& Lewin Northumbria 2011
Slide 17
Rubric Category 3: Project Wrap-up Benchmark 1 Milestones 2 3
Capstone 4 Analysis Reporting Has not reported out the results
and/or analysis of assessment project. Has created preliminary
report regarding the results and/or analysis of assessment project.
Creates a report regarding the results and/or analysis of
assessment project. Effectively creates a complete report regarding
the results and/or analysis of assessment project and considers the
audience for the report. Action plan Review Sharing Our Stories
Passonneau & Lewin Northumbria 2011