Sharpening Your

Business Processes!

Jessica Cheatwood-Alvarez & Lorie Goodman-Elrod

1.Hand Sanitizer

2.Watch

3.Ring

4.Phone

5.Pen

6.Highlighter

7.Sticky Notes

8.Business Card

9.Cactus

10. Rubber Duck

11. Scissors

12. UCF Patch

13. Sunglasses

14. Trophy

15. Lip Balm

16. Seashell

17. Nail File

18. Binder Clip

19. Tassel

20. Staple Remover

21. Stapler

22. Piggy Bank

23. Headphones

24. Coca-Cola

25. Graduation Hat/Diploma

25 Total Items

A set of stages or tasks used repeatedly to create a product, service, or to reach a specific goal

Having a set business process helps to

improve productivity, efficiency, and employee/customer satisfaction

What is a Business Process?

Informal Processes

Created yourself

Not written down

Not used by all staff

Formal Processes

Created by your organization

Documented

Should be used by all staff

Informal vs. Formal Processes

Objective Abstract/Overview of Document.

What type of document is this? Ex. Office Forms (ITG)

Purpose What is gained? Why are we doing this process? What are we trying to avoid? What are the inputs/outputs?

Process Who does it? What do they do? When do they do it? Does it need to be documented?

Technology Systems PeopleSoft ViewStar

Reports, Spreadsheets, or Databases

Quality Measures Description of quality

measures that affect the process/document :

Who? What? When? Why?

SOP – Standard Operating Procedures

Step-by-step Instruction

Hands-on Training

Manuals & Guides

JI – Job Instruction

Ineffective processes can lead to many problems

Student complaints

Missed deadlines

Duplicated work

Increased costs

Wasted resources

Frustration from all parties

Importance of Efficiency

1. Create process

2. Evaluate the process

3. Restructure the process

4. Attain resources

5. Communicate the changes

6. Implement the changes

7. Assess the process

Keys to Success!

Getting Started

No Docu

mentation

Creating

Manual

Collaborated

Gathered information

Reviewed step-by-step processes

Divided into sections

Compiled information

Manual in the Making

Communication

“Process Buddy”

New Employee Review

Streamline & Sharpen

Continuous Improvement

Open communication

Listening and acknowledging

Building Relationships

Supportive environment

Getting to know each other

Office visits

Personalized communication

Quarterly meetings

Continuous training

Analyze feedback

Building Relationships

“What is impossible to do today, but if it could be done, would fundamentally change your

business?”- Joel A. Barker

Certifying Degrees with

Ease!

Grand Ballroom, Salon C10:30 AM – 11:30 AM

Hope to See You There!