SHI International Corp

Innovative Solutions. World Class Support.

SHI: Who We AreSince 1989, SHI has transformed itself from a $1 million reseller into a nearly $4 billion global provider of Information Technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT solution provider it is today. Our dramatic growth is completely organic and our customers remain SHI’s most loyal and ardent supporters. SHI has averaged a customer-retention rate of over 99% - the highest in the industry - because we combine:

Global Reach with Local Presence and Support

Although our World Headquarters is in Central N.J., SHI’s Account Executives support their clients locally from offices throughout the U.S., Canada, the U.K., France and Hong Kong. SHI’s empowered local Account Executives are available to meet face-to-face with your end-users to understand their unique IT requirements and quickly deliver an efficient and correct solution. These account teams are supported internally by a highly-decorated, highly-trained staff of software volume licensing experts, hardware procurement specialists and IT professional services personnel who make up the industry’s most tenured operations support staff.

Enterprise Experience, Tools and Resources

More Fortune 100 companies have selected SHI as their primary IT supplier than any other Value-Added Solution Provider. SHI is uniquely positioned to share our experience and expertise in best-in-class business practices with regards to IT product acquisition, deployment, maintenance and support services.

High Service Levels AND Significant, Measurable Cost-Savings

As a privately-held company with the highest levels of productivity and operational efficiency, SHI is able to pass cost-savings directly to our customers and help them recognize it in a way that has real meaning to their stakeholders. We have maintained the lowest overhead cost structure of any of our competitors through proven tools, methodology and expertise.

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*Projected sales and transaction volume supported; audited financials available upon request.

GAAP Revenue

Imputed Revenue

A history of growth

Industry Leadership: Top Private Info-Tech CompaniesSHI has been recognized by BusinessWeek as one of the 10 Largest Privately-held Technology Companies in the United States.

The Leader in Software LicensingWhen it comes to implementing and managing software licensing solutions, nobody does it better than SHI. Our software procurement consulting services and Polaris asset management system make it easy for our customers to choose and manage the license programs that are right for them. SHI is the number one enterprise software advisor to the largest of global enterprises.

Our Licensing Department is staffed with manufacturer-dedicated and certified experts who assist our Account Executives in recommending and supporting the volume license programs that most effectively suit your organization’s IT landscape.

Additional License & Program Management Services Electronic Software Distribution (ESD) – Software can be immediately

delivered where and when it is needed, increasing efficiency and recognizing cost-savings through tax-free electronic delivery (where applicable).

Implementation Services – SHI’s consultants can assist in the planning, design, implementation and/or upgrade of your software applications.

Education, Reporting and Tracking – SHI can provide accurate, up-to-date volume license program information and help you communicate it

with the necessary individuals within your organization.

The Leader in

Softw

are Licensing

POLARIS Asset ManagementAs SHI’s unique asset-management solution, the Polaris program ensures that the IT assets of your organization are accounted for and optimized at every stage of the product lifecycle. Polaris is a comprehensive solution that combines the following areas and activities:

Software Discovery License Position Install Position

Gap Analysis Web Portal Hardware Asset Tracking

License Redeployment Maintenance Management

SHI provides expert consultation to help customers select, acquire, configure and install the hardware and peripherals that deliver the best overall solutions to their organizations.

Within our 140,000 square foot state-of-the-art Integration Center we offer any number of value-added services that simplify the hardware procurement and deployment process, including:

Custom Configurations

Inventory Management

Imaging

Asset Tagging and Serial Number Capture

Server Rack and Stack

Pre-Sales Support for Servers, Storage and Networking

Complete Data Center Solutions Expertise

Our dedicated sales and special project teams work directly with client personnel to ensure that configurations are done precisely to the customer’s specifications. Whether our customers’ systems are configured by us or pre-configured by the manufacturer, SHI offers on-site system installation and testing as additional services.

Hardware Procurement and Deployment

SHI Integration CenterOur static-free, climate-controlled facility houses more than 500 build stations from which we can image and configure up to 2,500 customized systems a day. With a warehouse that can stock up to 15,000 systems at any given time, our skilled technicians can handle

both individual configurations and large-scale roll-outs.

Keeping Our Customers Satisfied! It is SHI’s policy to meet or exceed our customers’ expectations by ensuring correct, timely and accurate delivery of the products and services we offer. Our ISO 9001:2008 registration guarantees our processes and operations have met the ISO international requirements for quality.

Hard

ware and

Professional S

ervices

Professional Services Organization A properly-aligned IT organization puts ALL its players in a position to succeed. From assessment and planning through implementation and support, SHI’s Professional Services Organization (PSO) offers a comprehensive portfolio of services that protects and optimizes every piece of your environment.

The professionals of SHI’s PSO use documented methodology, tools and proven best practices that have been refined through years of experience supporting the largest and most complex IT environments in the world.

From the client through the data center, the strategic practices listed below are how SHI helps customers meet the unique needs of their specific organization.

Senior and VP-level IT managers can design a

strategy for improving asset utilization, addressing risk management and aligning

IT infrastructure with business needs.

Cloud Strategy and Implementation

IT Management Transformation

IT Organization Transformation

Enterprise Architecture Strategy

IT Lifecycle and Best Practices

Technology Eco-System and Competitive Analysis

Technology Design, Implementation and Support

The following practices define how SHI designs, implements and protects your data center

to streamline operations, lower costs and reduce risk

and complexity.

Information Security and Risk Management

Infrastructure Design and Implementation

Management and Automation

Operations Optimization

Simplify the deployment and management of your

computing environment while ensuring increased productivity

and security.

Windows 7 Migration

Client/Desktop Management

Configuration and Imaging

Virtual Desktop Infrastructure

Deployment Planning Services

Application Virtualization

Mobility Solutions

Data CenterServices

Data CenterServices

Client Services Client Services Strategic

ConsultingStrategic

Consulting

E-Commerce and Procurement Integration SHI is an undisputed leader in e-commerce tools and technology. For over a decade, we’ve provided innovative technology solutions to help our customers drive down the cost of IT acquisition, lower processing costs and provide superior visibility into their IT spend. No other supplier can match SHI’s ability to customize and integrate our tools with your strategic platforms of procurement, asset management and payment solutions so that they match the way you want to do business.

E-Commerce Platforms When it comes to supporting an IT environment, one size DOES NOT fit all. That’s why we offer our customers a choice of two e-commerce platforms – SHI.com and the SHI Procurement System (SHIPS).

SHI.com combines the easy use of a consumer-oriented website with the power and security of a leading B2B platform. Our e-commerce portal provides end-users with a managed catalog that supports the technology decisions and volume purchasing agreements unique to your organization. Users can easily search SHI’s extensive catalog, compare products and make purchasing decisions based on detailed product descriptions, specifications and real-time inventory levels. SHI.com allows you to check the status of pending and shipped orders and can help you track your organization’s usage through asset management tools and reporting.

SHIPS offers larger customers additional customization that can include features such as multilingual support, approval routing, integration to advanced procurement platforms and custom hardware configuration tools. SHIPS also gives you the ability to define the content and the terminology that appears on the page so that it aligns with the way you choose to work.

Advanced Integration with your SystemsSHI understands that in today’s world, you need your systems to work together. SHI’s tools have been designed from the ground-up to integrate with your other strategic platforms, such as procurement systems, asset management solutions and helpdesk ticketing systems.

We support a variety of tools and technologies for integrating our systems with yours, including cXML, OCI, Rosetta Net and EDI. We’ve used these to provide integrations with leading e-procurement platforms, such as Ariba, Oracle, SAP and PeopleSoft, either connecting directly with our customers or working through supplier networks or marketplaces such as the Ariba Supplier Network, Oracle Exchange, Pantellos or SciQuest.

We can also integrate to your own locally developed solutions using XML, EDI, text files, email based processes, BizTalk, SAML and more!

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erce andIntegration

SHI: Offices, Distribution and Coverage

SHI HeadquartersSHI International Corp.33 Knightsbridge RoadPiscataway, NJ 08854

Starting July 2011290 Davidson Ave.Somerset, NJ 08873

SHI Corporate Call Center1301 South Mo-Pac ExpresswaySuite 375Austin, TX 78746

SHI Canada, ULCMorneau Sobeco Centre 1895 Don Mills Road Suite 200Toronto, Ontario M3C 1W3

1-888-235-3871 www.shi.ca

Canadian Offices Calgary Edmonton Vancouver

United KingdomThird Floor401 Grafton GateMilton Keynes, MK9 1AQUnited Kingdom

+44 (0) 1908 300 370

www.uk.shi.com

France1, Rond-Point Victor Hugo92137 Issy-Les-MoulineauxFrance

+33 1 41 33 94 94

www.shi.fr

Asia PacificSuite 601, 6/F, New World Tower16-18 Queen’s Road Central, Central, HKHong Kong

+852 2153-3200

Regional U.S. Offices Atlanta, GA

Boston, MA

Chicago, IL

Dallas, TX

Denver, CO

Houston, TX

Indianapolis, IN

Kansas City, KS

Los Angeles, CA

Minneapolis, MN

Nashville, TN

Philadelphia, PA

Phoenix, AZ

Reston, VA

San Diego, CA

San Francisco, CA

Seattle, WA

St. Louis, MO

Tampa, FL

SHI International Corp • 888-764-8888 • shi.com

888-764-8888 • shi.com09/10 E/C