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SHIFT MANAGEMENT TRAINING PROGRAM (SMTP)
Train the Trainer Session
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FRANCHISEE PILOT PARTNERS
Carisch BRG FX4
DRMHome Run Restaurant
GroupFMS
AES RBA Thank You
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OBJECTIVES
Training focused on the job versus the title
Leverage program for next level training
Provide online learning component
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LEARNING PROGRESSION
PositionalTraining
TMTPManager In Charge Training
SMTPManagementTraining
MTPRestaurant Management Training
GMTP
LEAD – Learning Path
Course 100 Course 200 Course 300 Course 400
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NEW TERMINOLOGY
Program name: Shift MANAGEMENTrather than Shift Manager
Content displayed as COURSES rather than Weeks
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POSITIONAL SKILLS
TMTP Completion
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ACCESS TO SMTP COURSES
TMTPCourse 101
TMTPCourse 102
SMTPCourses
TMTP Training
Management Training
TMTP Knowledge Checks 90%
TMTPCourse
TMTPCourse
Only If Needed
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MANAGEMENT SKILLS
SMTP Completion
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SMTP COURSES 201, 202, 203
SMTPCourse 201
SMTPCourse 202
SMTPCourse 203
SMTPCourse 204
SMTPCourse 205
New Learning
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SMTP COURSES 204, 205
SMTPCourse 201
SMTPCourse 202
SMTPCourse 203
SMTPCourse 204
SMOC - Practice
SMTPCourse 205
Practice MIC
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SMTP LEARNING PATH
TMTPCourse 101
TMTPCourse 102
SMTPCourse 201
SMTPCourse 202
SMTPCourse 203
SMTPCourse 204
SMTPCourse 205
TMTP Training Finalize TMTP Certifications STOP
Management Training
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SMTP CERTIF ICATION
TMTP 100%
TMTP Practice Knowledge Check 90%
TMTP Final Knowledge Check 90%
SMTP 100% (New Learning & Practice Courses)
SMTP Course 201, 202, 203 Knowledge Checks 90%
Shift Management Observation Checklist 90%
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BLENDED LEARNING APPROACH
Introducing the SMTP Workbook
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BLENDED LEARNING
Online Lesson Content
Hands on Training
Practice
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WORKBOOK
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NEW DESIGN LOOK & FEEL
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ORIENTATION PROCESS
• New Hire Orientation• Management Orientation
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INTERNAL VS EXTERNAL
• Internal Promote – TMTP Completed and Validated
• External Hire – Completes TMTP
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WEEKLY GOALS
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DAILY LEARNING
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APPRAISALS
• Reduced repetition
• Removed number scoring
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COURSES 204 & 205
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SUMMARY
1. Courses as opposed to weeks
2. More flexible (opens or mids) scheduling parameters.
Inclusion of more Closes to support SMTP.
3. Elessons clearly defined and all in the Learning Hub
4. Flexibility to incorporate eLearning anytime during the
training day
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LEARNING HUB
Important Tips
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LEARNING HUB COURSE ACCESS
AT-A-GLANCE
Program Shift Management Training Program (FRA)
Who Is Impacted
Shift Manager Trainees who do not have the old SMTP assigned or
completed
What’s Changing
No longer just weekly exams – All eLearning Lessons
automatically assigned in curriculum
When July 22
Intention The lessons are not intended to be stand-alone
training but are considered to be a component of the overall 5-step
training method. Be sure to complete each lesson prior to starting
the hands-on training of each management function.
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HOW TO ACCESS SMTP COURSES
• Position Code = Shift Manager Trainee in Learning Hub• TMTP
Knowledge Check Completion (in SMTP Curriculum)
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ACCESS TO SMTP CERTIFICATION CHECKLIST
• Must Complete SMTP Curriculum (Course + Knowledge Checks)•
Achieve 90% or Better on Shift Management Observation Checklist
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SMTP CERTIFICATION
• Once all Prerequisites Complete – Select the Certification
Checklist in the Learning Hub
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LEARNING HUB DEMONSTRATION
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NEXT STEPS
Training & Implementation Plan
Learning Hub Go Live
SMTP Workbook Deployment & Availability
Feedback Process
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QUESTIONS & ANSWERS
Shift management training program (SMtp)Franchisee pilot
partnersObjectives learning progressionNew terminology Positional
skillsAccess to smtp coursesManagement skillsSmtp courses 201, 202,
203Smtp courses 204, 205Smtp learning pathSmtp certification
Blended learning approachBlended learning Workbook New Design Look
& FeelOrientation processInternal vs external Weekly goalsDaily
Learning AppraisalsCourses 204 & 205 summaryLearning hub
Learning hub course accessHow to access smtp courses access to smtp
certification checklistSmtp certification Learning hub
demonstrationNext stepsQuestions & Answers
