Shipperless & Unregistered siteworking group

Recommendations to Process Backlog

Shipper Activity

Monthly report

No interest -

orphaned

Widened identity scope

MPRNs over 12 months old must be responded to

within 30 Business days

Interest to

confirm

Monitor status

Confirmed

System reports run to identify erroneous

sitesOriginal dataset 113k

Duplicates 15k

Plots 15k

End user pre ’96 & orphaned 7k

Shipper billing 5k

71k

MPRNs less than 12 months old 27k

Outstanding for Desktop cleanse 44k

Non PAF 80% PAF 20%

Domestic 90% I&C 10%

Erroneous sites

set to Dead

Current resource levels will complete this project within 12

months.

End User LettersPending Shipper Action

Vacant

No Gas

No response

Network Site

visit

Unregistered Sites, No Activity No Asset

Shipperless & Unregistered siteworking group

Original Unregistered Shipper Activity Pot as at 08/10/078,497 sitesUnregistered Null

response (orphaned), 34%

Unregistered Yes Responses, 18%

Set to DE or EX, 6%

Registered, 42%

Shipperless & Unregistered siteworking group

Extrapolated USNANA end user trial figures

No gas 11,966 11%Vacant site 9,144 8%

Conf live 17,804 16%No reply 41,091 36%

Conf dead 32,995 29%

The End User letter trial carried out in July and August 2007 took a relative sample of 1000 sites across the age profile of the

USNANA data set.

The extrapolated results indicate that 16% of sites should be confirmed as using gas.

19% are legitimately shipperless

29% are erroneous

36% may need a site visit to establish the status

Shipperless & Unregistered siteworking group

A plot address sample of 365 sites concentrated on plots created in 2003 and 2004 and allowed us to update 26% to the

correct address.

USNANA Plot address

No reply from council36%

Council checked the data and could not provide the correct address details38%

Council checked the data and address details w ere amended on UK-Link26%

Shipperless & Unregistered siteworking group

USNANA Age Analysis

0

5

10

15

20

25

Before1996

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

Th

ou

sa

nd

s

Nu

mb

er

of

MP

RN

s

USNANA MPRN's by Network

0

10

20

30

40

50

60

National Grid Plc Northern GasNetworks Ltd

Scotland GasNetworks Ltd

Southern GasNetworks Ltd

Wales & the WestUtilities

Th

ou

sa

nd

s

Network

Nu

mb

er o

f M

PR

N's

Shipperless & Unregistered siteworking group

Route Causes and Process deficiencies

Code 12 MPRN requests identify

process deficiencies including the

live/Dead check

Industry work groupxoserve Shippers

Code 12 MPRN requests - Why not

already allocated by UIP?

Code 12 MPRN requests Implement process for Shippers to feedback on

cancellationsCancelled Services

liaise with all parties to identify

cancelled service lay jobs

Redevelopments / Refurbishments

Improve communication and system flows

Plot addresses

Do not create with same plot and similar

matched postcode as likely duplicatePublish USNANA data set Virtual

Notice board of MPRNs over 12

months old

MPRN allocation process

Alter allocation process to some point nearer

the time gas consumed

Notification if interest

Introduce nomination stage for new domestic

sites

Requirement to focus on the M Number creation stage

UIP states intended supplier

UIP gathers indented supplier data and informs xoserve

at point of MPRN request

Shipperless & Unregistered siteworking group

AdvantagesMPRN available to Shippers very early when undertaking meter fit.

Disadvantages

•MPRN created as a result of cancelled jobs.

•A large number of plot addresses created on S&M.

•MPRNs created on S&M with no corresponding live service which

could potentially be confirmed by shippers.

MPRN allocated at Quote Acceptance current process

xoserve allocate batch of MPRNs to UIP

Customer requests new supply service quote

UIP produces new supply service quote quote

Customer accepts new supply service quote

UIP allocates MPRN and informs job requester of MPRN

UIP sends MPRN creation request to xoserve via Conquest EFT file

xoserve investigate the MPRN creation request and either file

UIP lay new service

xoserve investigate the MPRN creation request and either create of reject

UIP ascertains intended supplier

UIP informs xoserve of

intended supplier