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Organizational Analysis for Shippers Supply
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Organizational Analysis
History
Wholesale Distributor Company established in 1928 History of rapid growth In ten short years…
Shippers Supply Vision:We will meet or exceed our customer’s expectations.
Everyone who comes in contact with our company will have a positive experience through courteous and efficient service.
Value Proposition
We strive to be to the best, “easy-to-buy-from” source for companies that
produce, store, and/or transport products and who desire personalized attention to reduce their overall cost
of operations.
Three Business Units
1. Shipping and Packaging Solutions
2. Industrial Solutions
3. Productivity Solutions
Product Line
OPM Assessment
Week 2: BUSN610
7
Business
Situation
Business
Strategy
Business
Results
Culture
1
25
Tasks Decision Making
InformationPeople
Structure Rewards
3
4
Business Situation
$300 to $350 Million market in Upper Midwest
$11 million in 2008 Revenue Sales Flat YTD Very competitive Customers looking to save money either by
buying lesser quantity or lower quality
Business Strategy We help customers in getting their
products from Point A to Point B with these principles in mind:
Arrives in Good Condition Leaves a good Impression Solution is Cost Effective
Our Difference:
Our value demonstrates itself through the combination of knowledgeable employees that are eager to serve; wide product selection and reliable
quality; outstanding customer & vendor partnerships; and
competitive pricing that the market demands.
Culture/Relationships
Morale is good but some employees are merely compliant but not committed.
Most employees want to continually strive to get better. Strive to be the best.
Design Elements Structure
Sales, Service, Specialist, Procurement, and Warehouse Tasks
Selling the products, taking orders, finding and shipping the products
Decision MakingTeam members giving some latitude on certain issues
1. Sales people have some flexibility when presenting client solutions
2. Procurement may need to buy from competitor to fill order
Design Elements Rewards
- Pay raises may return and 401K match may return if Sales goals are met
People- Most staff are in the right seats on the bus. Most are owners and committed
Information- Bi-weekly e-mail sent to staff to inform them of current sales volume
Business Results
Sales are Flat YTD Employee expectation of being
adequately rewarded for their contribution may be in danger.
Issues Want to avoid any layoffs Payroll is 80% of expenses – other
20% is utilities and rent Ways to conserve cash and promote
quality. Incentives to produce quality and lift
morale.
In the face of all these challenges, how can the employees be
encouraged to cut expenses while at the same time keeping
morale up?
4R Model
Relationship: Maintain it to empower the employees as well rewarding them.
Responsibilities: Empower others to accept and adjust with the new changes within the company.
Roles: sharing the same vision, follow the strategy then execute it properly achieve the results. Motivating the employees , so they will be aligned to complete each others roles.
Shippers Supply VisionWe will meet or exceed our customer’s expectations. Everyone who comes in contact with our company will have a positive
experience through courteous and efficient service.
Were we thorough?
Are we aligned procedurally?Tactical Plan – does it match the strategic plan and the vision?Strategic Plan – does it match the vision?
Vision
Vision (Responsibility)
Strategic Plan= Strategic tactics + vision (Roles)
Aligned Procedurally + Were we through (Result)
Recommendation #14-R Model: Relationships
Team Building Event to brainstorm ideas to think outside the box. Need to avoid going to competitor for solutions and products. Example: game of Taboo.
Recommendation #2
Implement the use of job descriptions of employees
Employee ownershipCommitment versus compliance
Boost morale Empower employees Reward employees
Recommendation #3
Go Green: Conserving office supplies. 1. Buy reusable plates, cups, and
flatware2. Save Copy paper - Don’t print. If
necessary print on both sides
Recommendation #4Bi-Weekly Sales e-mail that is sent out
needs to be improved.1. Simple and Meaningful for All
Employees2. Bar Graph or Chart easy to read3. Monthly Goal vs. Bi-Weekly Goal4. Units shipped5. YTD % to Budget Goal6. Inspirational quote should be listed on
the bottom of the E-mail and match the message
Recommendation #5
Presenting DICE+1 to Staff