Shishram Letest Project on Mba Summer Training on Reliance

R e l i a n c e C o m m u n i c a ti o n , V a r a n a s i ( U . P . )

http://www.rcom.co.in/webapp/Communications/rcom/Media/press_release_detail.jsp?id=196

‘ANALASYS OF API DEPARTMENT’

PROJECT REPORT OF SUMMER TRAINING

Session (2008-10)

SUBMITTED TO



Sameer Sir (H.O.D.)

SAMS-IBM, Varanasi.

PUNJAB TECHNICAL UNIVERSITY, JALANDHAR

For the partial fulfillment of the two years degree

In Master of Business Administration program

2008-10

UNDER THE GUIDANCE OF

Mr. Aashish Panday

Faculity of Marketing

SAMS-IBM, Varanasi

SUBMITTED BY

SHISH RAM KHARESIYA

MBA IV Semester

Roll No. 810867085

STUDENT DECLARATION



I here by declare that the research entitled ‘Analysis of API (Accusation Process Interface) Department in Reliance Communication’ has been prepared by me.

I also declare that this research which has been training conducted in partial fulfillment of the requirement for the degree of “MASTER OF BUSINESS ADMINISTRATION (M.B.A)” of the PUNJAB Technical University, JALANDHAR has been the result of my own efforts and that this research has not formed a basis for the award of any other Degree/Diploma/Fellowship by PUNJAB Technical University, JALANDHAR of any other university.

Place: SHISH RAM KHARESIYA

Date: MBA/IV Sem.

ACKNOWLEDGEMENT



I would like to express my deep felt thanks to Mr. SHISH RAM

KHARESIYA for giving me an opportunity to undertake, this research on “CAF

MANAGEMENT CDMA & GSM POSTPAID AND PREPAID & IN SALES

MANAGEMENT” in “Reliance Communication”.

And also but not the least I would like to acknowledge the Dealer, CAF and

respondents who gave me invaluable help and cooperation during the training

period.

SHISH RAM KHARESIYA

M.B.A. (III Sem.)



PREFACE

Towards the beginning of the new era, people often feel a growing uneasiness

about the future and unsafe for the life. Today’s markets are changing at incredible

pace. After globalization and changes in technology, we are witnessing a power shift

from manufacturing to giant customers, who are now price and value sensitive and set a

trend for a market.

To get through knowledge of market and to achieve positive & concrete results

along with theoretical concept, I have undergone summer training programme, which

from a part of my curriculum and completed the research by “CAF MANAGEMENT

CDMA & GSM POSTPAID AND PREPAID” in “Reliance Communication” at

VARANASI U.P.

After this study, specific ways for the success of CAF Management could be

achieved which would largely depend on their ability to take best CAF Management in

terms of the cost and research capability.

This research gave me ample of opportunity to view overall working and evaluation of

CAF Management in telecommunication companies Management attitudes with special reference to CAF Receiving to CAF Dispatch.



“A dream come true the late Dhirubhai Ambani dreamt of a digital India – an India where the common man would have access to affordable means of information and communication. Dhirubhai, who single-handedly built India’s largest private sector company virtually from scratch, had stated as early as 1999: “Make the tools of information and communication available to people at an affordable cost. They will over come the handicaps of illiteracy and lack of mobility.”

It was with this belief in mind that Reliance Communications (formerly Reliance Infocomm) started laying 60,000 route kilometres of a pan-India fibre optic backbone. This backbone was commissioned on 28 December 2002, the auspicious occasion of Dhirubhai’s 70th birthday, though sadly after his unexpected demise on 6 July 2002.

Reliance Communications has a reliable, high-capacity, integrated (both wireless and wireline) and convergent (voice, data and video) digital network. It is capable of delivering a range of services spanning the entire infocomm (information and communication) value chain, including infrastructure and services — for enterprises as well as individuals, applications, and consulting. Today, Reliance Communications is revolutionizing the way India communicates and networks, truly bringing about a new way of life



RCOM joins hands with Yatra.com for air and hotel bookings Convenient travel and hotel bookings for over 1500 hotels via Reliance Mobile World Payments collected right from homes. Credit cards also accepted from mobile phones

Tie-up to benefit millions of Reliance subscribers

Reliance Communications and Yatra.com have launched a mobile service to provide hotel and air ticket bookings in a convenient manner over all Reliance Mobile handsets. This service offered by Yatra Online (Pvt) Ltd, (Yatra.com), a leading online Travel Company can be accessed using Reliance Mobile World (R World), the multimedia application suite of Reliance Communications. This is the first time that such a facility is being offered by a travel portal on a mobile phone.

Over the Reliance Mobile phone, the service allows users to enter request for hotels and air travel bookings via a user-friendly interface of Reliance Mobile World. The customers just need to provide basic information like date of travel, number of air tickets required to make the bookings on mobile phones. Yatra executives will call customers providing them with numerous choices from a database of over 1500 hotels and resorts as well as options for flights. The added convenience is that Yatra will offer this on 'Cash-on-Delivery' basis in 15 cities in the country. Bookings can also be done on the mobile phones and payment by credit/ debit cards for completing the bookings.

This application is the latest initiative that Reliance Mobile World now offers in the area of Mobile Commerce (M-Commerce). Reliance Mobile World hosts a suite of M-Commerce applications through which customers can book railway, movie and airline tickets, purchase lottery tickets and even pay electricity and mobile bills anytime, anywhere without the need to look for PCs or internet connections.

Commenting on the tie-up with Yatra, Krishna Durbha, Business and Marketing Head-Value Added Services, Reliance Communications, said, "Mobile phones today have simplified many services and made them accessible to millions of Indians. Booking hotels, railway, and air tickets is now only a few clicks away, for millions of Reliance subscribers. This association will bring convenience to the users across the country. Yatra has been offering attractive choices in air fares and hotel bookings. Reliance Communications' customers can now make all their travel plans from



Reliance Mobile phones and enjoy the cost and comfort benefits."

Speaking on the launch of this innovative service Dhruv Shringi, Co-founder and Director, Yatra.com, said, "In its continued endeavor to offering cheapest and best air and hotel booking deals, Yatra.com has tied up with Reliance Communications. This tie-up will not only make services provided by Yatra accessible to millions of Reliance mobile phone users in Tier I, Tier II, Tier III cities, but also take us to the next level of technology innovation. Our aim is to make travel easier and get closer to our customers."

Harshal Shah, on Board of Directors of Yatra Online and CEO of Reliance Technology Ventures Pvt. Ltd. said, "Since we invested into Yatra, it has been our constant endeavor to leverage all new technology medium including mobile internet to offer value added services to Yatra's customers. The tie-up between Reliance Communications and Yatra.com, which has been independently won, has further reinforced that."

Online hotel sales account for 6% of total sales and expected to increase to 10% by 2008. Currently, Yatra books around 4,500 tickets every day including 250 room nights. With this tie-up, Yatra spreads it wings to millions of Reliance Mobile users.

Yatra.com has recently been nominated for World Travel Awards 2007, the most prestigious awards program in the global travel industry. It has endorsed Yatra's position as a leading player in the online travel space.

Yatra.com was launched in August 2006 and within a short span of time it has seen a 40-fold increase in revenue with an employee base touching 400. Currently, Yatra is posting an average revenue of over Rs 38 crore (US $9.5 million) a month with a volume of 4,500 tickets and 250 rooms a day. The company projects a turnover of Rs 485crore (US$120 million) by the end of 2007 and expects to breakeven in 2008.

About Reliance Mobile World

Reliance Mobile World has gained popularity as a one-stop-shop for entertainment, communication, gaming and m-commerce. Thanks to the wide range of applications it has endeared itself to users from all walks of life. Reliance Mobile World's applications include mobile TV, videos, cricket updates, music, ringtones, M-Commerce, mobile mail, messaging, city and TV guides, railway reservations, banking, bill payment and examination results. Dial 1234, which is the voice



interactive service of the Reliance Mobile World suite, has a bouquet of services such as Talking Message Service (TMS), My Tunes (Caller Ringback Tones), apart from the popular find-a-friend, play-a-song, ringtones, cricket and other services. Over 2,500 useful applications on Reliance Mobile World make the lives of the subscribers simple, productive and efficient.

About Yatra Online

Yatra.com helps consumers and corporates to book airline tickets, reserve hotel rooms and plan holidays online by visiting www.yatra.com or by calling Yatra's 24x7 customer care center. Yatra provides travel-related information, pricing, availability and reservations for airlines tickets, hotel rooms, holiday destinations, buses and cabs for both domestic and international travel. Yatra's customers will benefit from instant booking, customized travel packages and best buy deals as a result of their exclusive tie ups with the leading travel suppliers. The company will also offer free travel-related news and travel advisory services to customers. Yatra's world-renowned investors include Norwest Venture Partners (NVP) - Promod Haque's leading venture capital firm, Reliance Capital (a member of Reliance - Anil Dhirubhai Ambani Group), and Television 18 Group (TV18)-India's premier news broadcaster (CNBC TV18, CNN-IBN and Awaaz) and a leading Internet player (running moneycontrol.com, commoditiescontrol.com and ibnlive.com) founded by Raghav Bahl.

For more information, please log on to www.yatra.com or call Yatra on 1800 1800 800 / 987 1800 800

About Reliance Communications:

Reliance Communications Limited founded by late Shri. Dhirubhai H Ambani (1932-2002) is the flagship company of the Reliance Anil Dhirubhai Ambani Group. Rated among Asia's 'Six Topmost Valuable Telecom Companies', Reliance Communications is India's foremost truly integrated telecommunications service provider. The Company, with a customer base of over 35mllion including 1.2 million individual overseas retail customers, ranks among the top ten Asian Telecom companies. Reliance Communications' corporate clientele includes 600 Indian and 250 multinational corporations, and over 200 global carriers.

The Company has established a pan-India, next generation, integrated (wireless and


http://www.yatra.com/


wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire infocomm value chain, covering over 10,000 towns and 300,000 villages. Reliance Communications owns and operates the world's largest next generation IP enabled connectivity infrastructure, comprising over 150,000 kilometers of fiber optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region. Website: www.reliancecommunications.co.in

About Reliance Technology Ventures Limited:

Reliance Technology Ventures Limited (www.rtvl.co.in) was launched in 2006 with an investment mandate to incubate new business ideas and invest in emerging and high-growth technologies. It seeks out and invests in promising technology (IT, ITES, hardware and semiconductors), media & entertainment, and telecom (TMT) companies worldwide. Its investments focus is on established and new technologies that advance the computing, communications, media and convergence platforms. RTVL aims to create an ecosystem which not only maximizes investor returns but also provides a fertile environment for the growth of the invested companies. RTVL has advised and/or invested in deals to the tune of over Rs.2828 crore ($700 million).


http://www.reliancecommunications.co.in/


“We will leverage our strengths to execute complex global-scale projects to facilitate leading-edge information and communication services affordable to all individual consumers and businesses in India.

We will offer unparalleled value to create customer delight and enhance business productivity.We will also generate value for our capabilities beyond Indian borders and enable millions of India's knowledge workers to deliver their services globally.”



SH. DHIRUBHAI AMBANI

Few men in history have made as dramatic a contribution to their country’s economic fortunes as did the founder of Reliance, Sh. Dhirubhai H Ambani. Fewer still have left behind a legacy that is more enduring and timeless. As with all great pioneers, there is more than one unique way of describing the true genius of Dhirubhai: The corporate visionary, the unmatched strategist, the proud patriot, the leader of men, the architect of India’s capital markets, the champion of shareholder interest. But the role Dhirubhai cherished most was perhaps that of India’s greatest wealth creator. In one lifetime, he built, starting from the proverbial scratch, India’s largest private sector enterprise.

When Dhirubhai embarked on his first business venture, he had a seed capital of barely US$ 300 (around Rs 14,000). Over the next three and a half decades, he converted this fledgling enterprise into an Rs 60,000 crore colossus—an achievement which earned Reliance a place on the global Fortune 500 list, the first ever Indian private company to do so.

Dhirubhai is widely regarded as the father of India’s capital markets. In 1977, when Reliance Textile Industries Limited first went public, the Indian stock market was a place patronized by a small club of elite investors which dabbled in a handful of stocks.

Undaunted, Dhirubhai managed to convince a large number of first-time retail investors to participate in the unfolding Reliance story and put their hard-earned money in the Reliance Textile IPO, promising them, in exchange for their



trust, substantial return on their investments. It was to be the start of one of great stories of mutual respect and reciprocal gain in the Indian markets.

Under Dhirubhai’s extraordinary vision and leadership, Reliance scripted one of the greatest growth stories in corporate history anywhere in the world, and went on to become India’s largest private sector enterprise.Through out this amazing journey, Dhirubhai always kept the interests of the ordinary shareholder uppermost in mind, in the process making millionaires out of many of the initial investors in the Reliance stock, and creating one of the world’s largest shareholder families.



Regarded as one of the foremost corporate leaders of contemporary India,Shri Anil D Ambani, 48, is the chairman of all listed companies of the Reliance ADA Group, namely, Reliance Communications, Reliance Capital, Reliance Energy and Reliance Natural Resources limited.

He is also Chairman of the Board of Governors of Dhirubhai Ambani Institute of Information and Communication Technology, Gandhi Nagar, Gujarat.

Till recently, he also held the post of Vice Chairman and Managing Director of Reliance Industries Limited (RIL), India’s largest private sector enterprise.

Anil D Ambani joined Reliance in 1983 as Co-Chief Executive Officer, and was centrally involved in every aspect of the company’s management over the next 22 years.

He is credited with having pioneered a number of path-breaking financial innovations in the Indian capital markets. He spearheaded the country’s first forays into the overseas capital markets with international public offerings of global depositary receipts, convertibles and bonds. Starting in 1991, he directed Reliance Industries in its efforts to raise over US$ 2 billion. He also steered the 100-year Yankee bond issue for the company in January 1997. Regarded as one of the foremost corporate leaders of contemporary India,Shri Anil D Ambani, 48, is the chairman of all listed companies of the Reliance ADA Group, namely, Reliance Communications, Reliance Capital, Reliance Energy and Reliance Natural Resources limited.

He is also Chairman of the Board of Governors of Dhirubhai Ambani Institute of Information and Communication Technology, Gandhi Nagar, Gujarat.

Till recently, he also held the post of Vice Chairman and Managing Director of Reliance Industries Limited (RIL), India’s largest private sector enterprise.

Anil D Ambani joined Reliance in 1983 as Co-Chief Executive Officer, and was centrally involved in every aspect of the company’s management over the next 22 years.



He is credited with having pioneered a number of path-breaking financial

innovations in the Indian capital markets. He spearheaded the country’s first forays

into the overseas capital markets with international public offerings of global

depositary receipts, convertibles and bonds. Starting in 1991, he directed Reliance

Industries in its efforts to raise over US$ 2 billion. He also steered the 100-year

Yankee bond issue for the company in January 1997.

He is a member of:

Wharton Board of Overseers, The Wharton School, USA

Central Advisory Committee, Central Electricity Regulatory Commission

Board of Governors, Indian Institute of Management, Ahmedabad

Board of Governors Indian Institute of Technology, Kanpur

In June 2004, he was elected for a six-year term as an independent member of the

Rajya Sabha, Upper House of India’s Parliament a position he chose to resign

voluntarily on March 25, 2006.

Awards and Achievements:

Conferred the ‘CEO of the Year 2004’ in the Platts Global Energy Awards

Rated as one of ‘India’s Most Admired CEOs’ for the sixth consecutive year in the Business Barons – TNS Mode opinion poll, 2004

Conferred ‘The Entrepreneur of the Decade Award’ by the Bombay Management Association, October 2002

Awarded the First Wharton Indian Alumni Award by the Wharton India Economic Forum (WIEF) in recognition of his contribution to the establishment of Reliance as a global leader in many of its business areas, December 2001



Selected by Asiaweek magazine for its list of ‘Leaders of the Millennium in

Business and Finance’ and was introduced as the only ‘new hero’ in Business and

Finance from India, June 1999.



Shri Anil D. Ambani - Chairman

Prof. J Ramachandran

Shri S.P. Talwar

Shri Deepak Shourie

Shri A.K.Purwar



Looking back, looking forward

Reliance – Anil Dhirubhai Ambani Group, an offshoot of the Reliance Group founded by Shri Dhirubhai H Ambani (1932-2002), ranks among India’s top three private sector business houses in terms of net worth. The group has business interests that range from telecommunications (Reliance Communications Limited) to financial services (Reliance Capital Ltd) and the generation and distribution of power (Reliance Infrastructure Limited).

Reliance – ADA Group’s flagship company, Reliance Communications, is India's largest private sector information and communications company, with over 80 million subscribers. It has established a pan-India, high-capacity, integrated (wireless and wireline), convergent (voice, data and video) digital network, to offer services spanning the entire infocomm value chain. Other major group companies — Reliance Capital and Reliance Infrastructure — are widely acknowledged as the market leaders in their respective areas of operation.

Reliance Energy Ltd. Reliance Mutual Fund

Harmony Reliance Communications


http://www.rcom.co.in/

http://www.harmonyindia.org/

http://www.reliancemutual.com/

http://rel.co.in/

http://rel.co.in/

http://www.reliancemutual.com/

http://www.harmonyindia.org/

http://www.rcom.co.in/


Reliance Life InsuranceReliance Anil Dhirubhai Ambani Group

Reliance General Insurance Reliance Portfolio Management Service

Reliance Big Entertainment


http://www.rbe.co.in/

https://www.reliancepms.com/webfincrm/login.jsp;jsessionid=F0A3B295058BD4A2CDDE976E5C6F4D4F


http://www.reliancegeneral.co.in/insurance/home.html

http://www.relianceadagroup.com/


http://www.reliancelife.co.in/

http://www.reliancelife.co.in/


http://www.reliancegeneral.co.in/insurance/home.html


http://www.rbe.co.in/


Corporate Governance

Organizations, like individuals, depend for their survival, sustenance and growth on the support and goodwill of the communities of which they are an integral part, and must pay back this generosity in every way they can...

This ethical standpoint, derived from the vision of our founder, lies at the heart of the CSR philosophy of the Reliance – ADA Group.

While we strongly believe that our primary obligation or duty as corporate entities is to our shareholders – we are just as mindful of the fact that this imperative does not exist in isolation; it is part of a much larger compact which we have with our entire body of stakeholders: From employees, customers and vendors to business partners, eco-system, local communities, and society at large.

We evaluate and assess each critical business decision or choice from the point of view of diverse stakeholder interest, driven by the need to minimize risk and to pro-actively address long-term social, economic and environmental costs and concerns.

For us, being socially responsible is not an occasional act of charity or that one-time token financial contribution to the local school, hospital or environmental NGO. It is an ongoing year-round commitment, which is integrated into the very core of our business objectives and strategy.

Because we believe that there is no contradiction between doing well and doing right. Indeed, doing right is a necessary condition for doing well.



Reliance World

Reliance World is a nationwide chain of world-class retail outlets for all Reliance Communications products and services. It is designed to give the customer a delightful experience of the digital world of information, communication, entertainment and utility services.

Besides a wide range of phones and associated services, you will find a whole array of digital offerings at the Broadband Centre @ Reliance World. All Reliance World outlets are connected to Reliance’s countrywide optic fibre network. The Broadband Centre @ Reliance World leverages this broadband network to bring you offerings like Broadband Surfing, Online Gaming, Video Conferencing, Digital Electronic News Gathering, Digital Services, eLearning, eTicketing, Virtual Office & many more services.

With 241 Reliance World outlets across 105 cities in the country, you are sure to

find one in your vicinity.

Reliance Mobile Stores

Reliance Mobile Stores are franchised retail and customer service outlets in the

neighbourhood of our customers for their convenience. Reliance Mobile and

Reliance Hello products are showcased and retailed at these Reliance Mobile

Stores.


http://www.rcom.co.in/webapp/Communications/rcom/locateus/reliancecomm.jsp

http://www.rcom.co.in/webapp/Communications/rcom/locateus/relianceworld.jsp


INTRODUCTION

The study was carried out at VARANASI.

The Proposal is supported by company Employee and CSD Team Leaders.

The Projection was made on the basis of a set of assumptions and policy

statement as practiced by Reliance Communication, Varanasi (U.P.).

To suggest the most suitable media for educating the consumers about the

new process of CAF Management.

Understanding from dialer’s satisfaction.

Searching new market as uncovered market.



OBJECTIVE OF THE STUDY

To determine the Management’s attitudes towards the CAF

Management.

To determine the satisfaction level of API Department to the CAF

fulfilling and Document’s witch are attached and various aspects

to the Reliance Communication.

To determine the usage of the CAF.

To know about the API Department & CSD Member’s preference

and their perception about the Reliance Communication.

To trace the CSD Member’s & customer profile.



(04-05-2009 To 09-05-2009)

INTRODUCTION OF API DEPARTMENT

API is the department in which from CAF (Customer Application Form) Receiving to CAF dispatch all activities comes under it. CDMA & GSM both type of services are providing by only RELIANCE TELECOMMUNICATION.

Functions of API department:-

1. Physical verification of CAF.2. Check POI (Proof of Identity) & POA (Proof of Address).3. Online CAF entry.4. Online CAF verified.5. Making CAF Excel.6. Dispatch all valid CAF at warehouse.7. Rejection CAF resend to Sender.8. CV of the customer.9. Physical AV of the customer.



REGRINDING PREPAID CONNECTION

AUDIT OF PHYSICAL CAF IMPORTANT

1. GSK sticker to be placed at top left hand corner

2. Photograph must be pasted, not stapled.

3. Personal data to be completely captured in relevant fields including DOB

4. PAN no. / Form 60/61 should be enclosed/ filled, and signed.

5. POI & POA must be checked / ticked in the boxes printed on CAF.

6. Signature of the subscription should be present on the CAF and FORM 60IF NO OF PEN CARD and all document attached.

7. Data of subscription should be mentioned.



VARANASI CLUSTER

Organisation Structure


CLUSTER COSD HEAD

Manish Tripathi

CLUSTER HEAD

Ajay Singh

API LEAD

Sunil Kumar Singh

AV/CV

Anupam Varma

FULFILLMENT SUPPORT

Mihir Tiwari

CAF MANAGEMENT

Rishi Khatri

NEW CUSTOMER OPERATION

Tanveer Ahamad

CUSTOMER OPERATION LEAD

Anurag Vij

BILLING & COLLECTION LEAD

Santosh Kumar Pandey

TOUCH POINT MANAGEMENT LEAD

Balwant Singh

SALES & MARKETING

Ansul Nagpals


ACQUISITION PROCESS INTERFACE Well-focused customer acquisition process for effective conversions.

The process of customer acquisition is a simple planed and executed well. Many of business fail in their customer acquisition efforts due to improper planning of the entire process.

The ideal customer acquisition process comprises of a few steps:-

Define the objective/ requirement and gather pre-campaign analytics to help with data outline.

Define geographic scope and work out a media plan for enhanced reach. Recognize customer-related challenges and work out approaches to

overcome the same. Identify options to capture customer contacts – E-mail address, contact

number, etc. List them in the way applicable for your business – B2B, B2c, etc. Gather opt-in names for lists to avoid bad leads later. Believe in permission-based contacts. Do not ask for sensitive information from customers –be attentive to

privacy concerns. Work on highly targeted messages to captures the most relevant

prospectus View it as a away to strong relationship with customer. Customize your message for the varied targets –based on interests. Depends on permission-based marketing for best prospects, with high

chance of conversion to customers. Maintain updated database on contact details by cross-checking the

information provided.



Track and monitor response –click, conversion rates, etc. Once you have won a customer, find ways to retain them. Customize your message for the varied.

AUDIT POINT FOR CAF

S.NO Audit point for CAF acceptance S.NO Audit Point For CAF Persuasion1 Photo with signature 18 Address-22 First name 19 Date of birth3 Last name 20 CAF filled in black ink4 Gender 21 Form 60 or Pan card5 Nationality 22 Availability of MDN/RSN sticker6 Father’s/Husband’s name7 Address-18 Town9 State10 POI11 POA12 Common POI & POA (if this is selected then

POI& POA field is not mandatory)13 Local POA14 Customer signature15 Retailer stamp & signature 16 Distributor stamp, signature & code 17 Pin code

All these fields will be considered for accepting CAF.

These field are required to be uploaded in simplify but shall not be considered for CAF acceptance



POA AND POI LIST

1. PROOF OF ADDRESS(POA)

The documents acceptable as PROOF OF ADDRESS

A. Ration Card (Other then BPL).B. Election Commission ID Card.C. Recent water tax bill* (Recent 3 months).D. Recent fixed line telephone bill* (Recent 3 months only BSNL).E. Recent electricity bill* (Recent 3 months).F. Income tax assessment.G. Appointment letter of any company/institution (“A” Category companies

PSU, private limited / limited company).H. Passport (Valid).I. Arms license (Valid).J. Driving license (Valid).K. Vehicle registration certificate.L. Registered sale/ lease agreement (in case of sale deed original copy must

be check) on Notary (Recent not more then three months).M. Allotment letter of GAS connection.N. Certificate from educational institution (Govt. recognized).O. Certification from postmaster/ Panchayat Head/ MLA/ Class 1 gazetted

officer – Original to be attached with SEF.P. House Allotment letter issued by govt. Organization to its employees.



PROOF OF IDENTITY (POI)

A. Driving License.B. Passport.C. Income Tax PAN Card.D. Arm’s license.E. Photo debit/ credit card.F. Voter ID Card.G. Any other Govt. / PSU/ Public limited company issued photo identity card.H. Membership card of Recognized Professional Institute.I. Student ID card of state/ Central Govt. / AICTE affiliated colleges- for

student only.J. Election commission ID card. K. Ration card with photo (for holder only).L. Certification from postmaster/ Panchayat Head/ MLA/ Class 1 gazetted

officer (attestation accompanied with telephone number) – Original to be attached with SEF.

M. Other legal entities/ Bank Manager Book issued by bank with photograph.

It may be emphasized that all the above documents MUST have photo of application.



DISTRIBUTOR CHECKLISTDATE:-______________

DISTRIBUTOR POINT NAME:-_____________________ CONTECT NO:-__________________

SYSTEM EXECUTIVE-1___________________________ CONTECT NO:-__________________



S.NO

ITEMS AVAILABLE

NOT AVAILABLE

AVAILABLE NOT FUNCTIONAL

AVAILABLE & FUNCTIONAL

TYPE OF SUPPORT REQUIRED

INFRASTRUCTURE AT DIST POINT CHECK BOX

1 SIMPLIFY HANDSET-12 SIMPLIFY HANDSET-13 SIMPLIFY HANDSET-14 DATA CARD5 PC6 PRINTER7 SCANNER8 MASTER E-TOP HANDSET9 R-CONNECT SOFTWEAR10 SIMPLIFY11 PPAD12 PDMS13 i-CARE14 VERIFY15 R-MAIL CONFIGURATION16 R-CONNECT CONNECTIVITY

DIST POINT ACTIVITY

1 RETAILER MAPPING2 DSR MAPPING3 CDMA PRIMARY4 GSM PRIMARY5 CDMA ACTIVATIONS6 GSM ACTIVATIONS



7 CDMA SECONDARY8 GSM SECONDARY9 CDMA CAF ENTRY10 GSM CAF ENTRY11 SMS BASED ACTIVATIONS THROUGH

HANDSET12 SMS BASED ACTIVATIONS THROUGH

SYSTEM13 E-RECHARGE TRANSFER14 CDMA ACTIVATION/OTAF DUMP15 GSM ACTIVATION/OTAF DUMP16 CDMA CAF ENTRY DUMP17 GSM CAF ENTRY DUMP18 DIST WISE SMS BASED ACTIVATION

DUMP19 OTHERS20 OTHERS



PREPAID CAF DISPATCH PROCESS FORM DISTRIBUTOR END TO CDC

1. The CAF need to check as per the norms provided in for acceptance at dist points.

2. THE acceptance list of is also attached with this document.3. An excel of all entered CAF (CDMA) need to be prepared.4. CAF need to be bundled and kept as per the serially entered in Excel file.5. The CAF need to be courier/send manually to CDC along with the printed copy

of the serially arranged Excel.6. And the Excel of the same need to be mailed to be AV/CV Head having mail ID.7. Distributors will Mail the same Excel as soon as they dispatch the CAF from

their end so that it is receive before CAF reaches CDC.8. The CAF when received at CDC will be matched with the Excel print-out and

receiving of the same will handed over to the person depositing the CAF or will be kept as record.

9. On spot Hard copy receiving will only be provided if the CAF are serially arranged and kept in order.

10.Distributors will get the same mail of same Excel as receiving Max by next day after the CAF is physically received at CDC.

11.The Excel format for CDMA CAF’s mentioned below with all required columns in CDMA CAF RECEIVING DATED…/…/……….

12.The CAF dispatch mail in the predefined Excel format should must reach before CAF is physically received at CDC so that it may be compared with the physical CAF receiving.

13.CAF sent without this proper required format in both i.e. in soft as well as Hard copy will not be accept and no queries will be entertained pertaining to the CAF without the proper mail of the CAF dispatch.

14.No other medium of communication will be targeted against any CAF related disputed with CDC.



15.Excel format to be prepared and attached and all columns need to displayed in the file also.

16.This excel file receiving will be named as “CDMA CAF DISPATCH DATED 00/00/0000”.

17.The subject of the mail should be “CDMA CAF DISPATCH DATED 00/00/0000- location (town only)”.

Example:-

S. No.

CAF No

MDN DATE OF DISPATCH

RECEIVED ON-TO BE UPDATED BY CDC

DIST PIONT NAME

OTC CODE

PROFILE CHANGE

AN CASE

MODIFIED CASE

Normal CAF’s

OTHERS WITH PROBLEM DETAILS

SIGN & RECEIVED BY CDC

DIS SET ACCOUNTCE

1 111 931 20th

May 09

Xyz Prof Change

2 112 932 20th

May 09

Xyz AN

3 113 933 20th

May 09

Xyz Modified

Y

4 114 934 20th

May 09

Xyz Y



SWOT Analysis Strengths Mobile Communications Arm of a Large, Well-Funded, Well-Connected and Ambitious Indian

Conglomerate Economies of Scale From Large Subscriber Base

Expertise in a Business Model That Allows It to Maintain High Profitability From Lower-Yielding Subscribers

Weaknesses Cost Structure Disadvantage With Subscribers Spread Across Two Different Mobile Networks

Low ARPU Compared With Competitors

Weakness in Rural Markets

Brand Positioning

Limited Availability of Value-Added Services

Opportunities Aggressive Move Into the Rural Market

Use Upcoming Mobile Number Portability as "Launching Pad" to Grab Market Share of Higher ARPU Users — and Ramp Up Focus on Data Revenue

Overseas Investments

Lease Spare Capacity on Its CDMA Network to Mobile Virtual Network Operators

Threats Quicker Than Expected Slowing of Growth in the Indian Marketplace

Mobile Number Portability Risks Accelerating Churn of Subscribers From CDMA to GSM

New Competitors



RCom launches GSM mobile services in Mumbai

As a part of the nationwide roll out of its GSM services, CDMA major, Reliance Communications (RCom), today launched its GSM services in Mumbai. RCom, which became the first private CDMA in India to provide GSM services, had recently announced the launch of its GSM services across 11,000 towns in the country.

To capture its share in the fast growing GSM subscriber base with special focus on the segment of the population which provides less than Rs 300 as average revenue per user (ARPU), RCom has launched its services as competitive prices. In Mumbai, the company has launched a tariff plan which offers its customers a one-time subscription charge (including GSM SIM) of Rs 25.

The plan offers Rs 900 minutes of talktime on local calls and SMS to any network that can be accrued by Reliance Mobile GSM customers in daily tranches of Rs 10 spread over 90 days. After consuming Rs 10 during the day, the subscribers can use top up cards with denominations ranging between Rs 10 to Rs 500 with the same tariffs.

Over and above the free-talktime, the Reliance GSM customers will get unlimited calling on Reliance network (both GSM and CDMA) free between



11 PM and 6 AM through out Mumbai, Maharashtra and Goa, giving access to seven million Reliance phones in the region.

Commenting on the launch in Mumbai, Dinesh Gulati, Regional Head – West, Reliance Communications, said: “The Reliance Mobile GSM entails offering a unique value proposition fine-tuned as per the needs of every segment of the 250 million GSM customers market in the country.”

“Over 16 million GSM customers in Mumbai can now avail of state-of-the-art, next generation, EDGE ready Reliance Mobile GSM Network - the only network that offers digital voice clarity and up to 100 per cent cost savings for the cost-conscious mobile user segment,” added Gulati.

Other CDMA operator Tata Teleservices is also expected to roll out its GSM services this year. While new entrant, Shyam-Sistema is also eying the GSM space. With 75 per cent of the entire telecom space dominated by GSM operations this proves to be a lucrative option for the CDMA as well as new telecom players.



Special days Calendar '09 Uttar Pradesh (East)

Description Date Day

Republic Day 26-Jan-09 Monday

Holi 11-Mar-09 Wednesday

Friendship Day 2-Aug-09 Sunday

Diwali 17-Oct-09 Saturday

New Year Eve 31-Dec-09 Thursday



Reliance communication's plan to enter the GSM space



No doubt, in every business, the fight has always been to secure the top slot. This

has not only forced players to act proactively but also to enter into agreements of

co-opetition with each other. For instance, the aggressive streak in Reliance

Communication’s (RCOM) plan to enter the GSM space by end-2008 not only

forced other telecom service providers like Vodafone-Essar, Bharti Infratel and

Idea Cellular to alter their course but also pushed them to merge their wireless-

infrastructure businesses to help cut costs and improve efficiencies – all, to benefit

all.

While undoubtedly, it’s a win-win situation for all the parties involved, what many

have missed is that beneath their sleeves and behind this ‘win-win’ facade, each

player has an Ace which will enable them to strike that blow needed to give them

the coveted sceptre, something they would have failed to achieve on their own!

That was as far as the companies were concerned. But wouldn’t this hamper

industrial growth? “Although the coming together of telcos will prove

advantageous at the back-end, in terms of providing economies of scale and

cutting down on operational costs, but they would never divide their customers,”

reasons Ravi Shekhar, Manager, Springboard Research. This means, no matter

whatever they do, competition remains alive, in a healthy form

UTTAR PRADESH:



All Plans

Local Plans STD Plans Roaming Plans

Plan name

NJP124

NJR 199

JAADU 249

1199 ADV Rental

My local 299R

My MBL Unltd Onnet 770

NJ 499 RIO 129

My STD

375R

My Onnet 425

My MBL Unltd Onnet 770

My truly unlimited on net

Value

roam 299

Value

roam 399

My Roaming 475

Rental

124199

249 Advance rent Rs 1199 for 12 months. After 12 months Rs

150

299

770 499129

375 425 770 995 299 399 475

Clip0 0

00 0

25(optional)

0 0 0

Plan Charges 0 0 0 25 0

Monthly commitment124

199

249149

299

770 524129

375 425 770 995 299 399

Free SMS(Rs)

NA 0

0

NA 0

Local &

National On net

SMS Worth

Rs 995



Free intra circle talk time worth Rs.

NA

150

local

150 Local &

Intra -

Onnet + Offnet

Rs 150 Local onnet & Rs 150

local offnet

0 NA NA

Rs 375 Local

Rs 450 Intra and

Inter ( Onnet calls

) exlcuding calls

to relian

ce GSM

0

Incoming Roaming free

value Rs 250

Incoming Roaming free

value Rs 375 &

Local usage Rs 150

Rs 250 local

+ STD & Rs 250

Roaming

incoming

+outgoing

Intra circle

On Net

0.50.3

0.50

0.990.50

Onnet

Mobile=0

Onnet

others@ .50p

0.4 1 0.5

0.3 Onnet

Mobile=0

Onnet

others@ .50p

0 0.1 0.25 0.5

Cell0.5

0.75

0.500.99

0.50

0.50 0.75 1 0.5 0.99 0.50 0.5 0.5 0.5 0.5

Fixed1 1

0.500.99

0.50

0.50 0.75 1 0.5 0.99 0.50 0.5 1 1 0.5

Inter circle

On Net

1.51.5

1

1.5 1.5

Onnet

Mobile=0

Onnet

others@

Re. 1

0.75 1 1

0.3 Onnet

Mobile=0

Onnet

others@

Re. 1

0 1.5 1.5 1

Cell1.5

1.5

11.5 1.5 1 0.75 1 1 1.49 1 1 1.5 1.5 1

Fixed1.5

1.5

11.5 1.5 1 0.75 1 1 1.49 1 1 1.5 1.5 1



International

US, Canada,Fixed Lines in Europe,Australia,Newzealand and South East Asia

6.46.4

6.4 6.46.40

6.40 6.006.40

6.40

6.40 6.40 6.40 6.40 6.40 6.40

Mobile phones in Europe, SAARC,Gulf,Middle East,UAE,Africa and Rest of the world.

9.199.19

9.19 9.199.19

9.19 8.009.19

9.19

9.19 9.19 9.19 9.19 9.19 9.19

Bissau,Nauru,Norflok island,Sao Tome,Sakhalin,Solomomn Island,Tokelau,Tuvalu,Vanuatu

40 40 40 4040.00

40.00 40.0040.00

40.00

40.00 40.00 40.00 40.00 40.00 40.00

Rate /SMS(164 characters)

Local SMS 1 1 0.5 1 1 0.5 0.5 1 1 1 0.5 1 1 1 1

National SMS 2 2 1 2 2 1 2 2 2 2 1 2 2 2 2

International SMS 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

Special 'localmobilecalli

ngpack49' applicable on

this plan which offers local

calls to onnet mobile-

0.15,offnetmobile-0.25 & fixed

line at Rs 0.50/min. The monthly rent is

Rs 49

Roaming Rates

Local

Onnet 1 1 1 1 1 1 1 1 1 1 1 Free 0.1 0.25 1



Off net 1 1 1 1 1 1 1 1 1 1 1 0.5 0.5 0.5 1

Landine 1 1 1 1 1 1 1 1 1 1 1 0.5 1 1 1

STD

1.51.5

1 1.5 1.5 1 1.5 1.5 1.5 1.5 1

On net

free / Other

s 1/min

1.5 1.5 1

Incoming 1 1 1 1 1 1 1 1 1 1 1 Free 0.5 0.5 1



VALUE PACKS

Reliance Mobile introduces wide range of economical value packs with unlimited calling and SMS benefits.

Choose the pack as per your requirement and stay in touch with your dear ones.

Type Name Rental Rs /mth) Benefits

STD Pack STD 50 MOBILE PACK 50 All STD Calls at 1 min

STD 249 MOBILE PACK 249 All STD Calls at 0.50/ min

Night calling pack NIGHT CALLING PACK 75Intracircle Onnet calling

free from 11pm-7am

SMS Pack SMS2000 50 2000 free sms to reliance phone anywhere in India

and Rs 25 worth free SMS to other phones in

India

SMS 25 25 100 Local & national SMS to any phone Free

SMS 60 60 1000 Local & national sms to any phone Free

Local mobile pack Local 49 calling pack 49 All Local Onnet/Offnet Calls @ 49p/min

Unlimited On net 99 99 Local Reliance to Reliance Calls Free



UTTAR PRADESH (E):

Base Plan Tariff

All Local Calls Rs.0.99

All STD Calls Rs.1.50

Roaming

All Incoming & Local Outgoing calls

Rs.1.00

All STD Outgoing calls Rs.1.50

Recharge Vouchers - Base Plans

MRP Talktime Validity (Days)

Rs.151 Rs.59.39 30

Rs.175 Rs.79.83 14

Rs.205 Rs.107.45 30

Rs.350 Rs.161.67 30



Recharge Vouchers - Unlimited On-Net Plan

MRP Rs.399

Talktime Rs.175.00

Validity (Days) 30

Tariff

Local

Reliance Mobile Free

Reliance Fixed Rs.0.49

Other Mobiles Rs.0.49

Other Fixed Rs.0.49

STD All Calls Rs.1.50

Jaadu Pack

MRP Rs. 999 Rs.249 Rs. 195 Rs. 98 Rs. 49

Rs. 79 Rs. 35 Rs. 39

Benefit available for (days)

30 30 30 30 30 30 30 30

Local

Reliance Mobile

Free Free1000 minutes free Rs. 0.33

Rs. 0.33

Rs.0.50 Rs.1.00Rs.0.50 (2nd min onwards)*

Reliance Fixed

Rs. 0.50 Rs. 0.49 Rs. 0.99Other Mobile

Rs. 0.49Rs. 0.49

Other Fixed

STD Reliance Free Rs.1.50 Rs. 1.50 Rs.0.99 Rs. Rs.1.00 Rs.1.00 Rs.0.50 (2nd



Mobile

1.50min onwards)*

Reliance Fixed

Rs.1.00Other Mobile

Other Fixed

Roaming


Rs.1.00

All STD Outgoing calls

Rs. 1.50 Rs. 1.50 Rs. 1.50 Rs.1.00Rs. 1.50

Rs.1.00 Rs. 1.50 Rs.1.50

Basic Plan:

International Call Rates :


Tariff

All Local Calls Rs. 0.99

All STD Calls Rs. 1.50

NationalRoaming

All Incoming & Local Outgoing calls Rs.1.00

All STD Outgoing calls Rs.1.50


Satellite calls to Inmarsat region (00870) - call rate at Rs.5.83/second

#SMS charges in national roaming are same as displayed above

SMS JAADU to 53739 to avail the benefit. (ex. SMS JAADU 49 and send it to 53739)

* 1st min will be charged at Rs.1.00 for All Local calls & Rs.1.50 for All STD calls.

LIFETIMEJAADUPACK LIFETIME OF ATTRACTIVE CALL RATES.

BUY ONCE AND FORGET THEREAFTER!


SMS

Local Rs.1.00

Application Rs.3.00

National Rs.2.00

International Rs.5.00

Countries/Region Tariff

USA, Canada, Fixed lines in Europe, Australia, New Zealand Rs.6.40 per min.

Mobile phones in Europe, Bangladesh, Bhutan, Maldives, Gulf, Middle East, UAE, Africa, Rest of World

Rs. 9.19 per min.

Cook Island, Cuba, Diego Garcia, Guinea Bissau, Nauru, Norfolk Island, Sao Tome, Sakhalin, Solomon Island, Tokelau, Tuvalu, Vanuatu

Rs. 40.00 per min.


Our lifetime validity customers can recharge just once with Lifetime Jaadu pack worth Rs.444 to make Local calls at 60p/min and STD/Roaming calls at Re.1.2/min for life.

Our lifetime validity customers can recharge just once with Lifetime Jaadu pack worth Rs.550 to make Local calls at 50p/min and STD/Roaming calls at Re.1/min for life.

All this ... at any time in the day or night to any network and do away with the inconvenience of recharging every month.

With the new 'Lifetime Jaadu pack', the choice is very simple.

This pack is available for lifetime validity customers only.

The benefit of Lifetime Jaadu pack will be available for lifetime or till the subscriber's prepaid account is active. This voucher does not offer any validity on its own.


Lifetime Jaadu Pack

MRP 444 550

Benefit available for Till the account of the Lifetime customer is active as per Lifetime subscription terms

Tariff

Core Talktime Rs.0.00 Rs.0.00

All Local calls to any network Rs. 0.60 Rs. 0.50

All STD calls to any network Rs. 1.20 Rs. 1.00

All Incoming & Outgoing calls while roaming

Rs. 1.50 Rs. 1.50


Prepaid Unlimited calling The power of Unlimited No more tension of call rates. Recharge with any of the voucher of unlimited on-net plan and enjoy Free calling throughout the day to local Reliance Mobile.

All India

PREPAID TOP-UP CARDS


Special Tariff Voucher- Unlimited On-Net Plan

MRP Rs. 249 Rs. 999

Benefit available for (days) 30 30

Tariff Unlimited On-Net Plan

Local calls to Reliance Mobile Free Free

Local calls to All Other Rs. 0.49 Rs. 0.50

STD calls to Reliance Mobile Rs. 1.50 Free

STD calls to All other Rs. 1.50 Rs. 1.00

Recharge Vouchers- Unlimited On-Net Plan

MRP Rs. 399

Benefit available for (days) 30

Tariff Unlimited On-Net Plan

Local calls to Reliance Mobile Free

Local calls to All Other Rs. 0.49

STD calls to All Rs. 1.50


Top-up Cards

Now enjoy full talktime on all our Topup cards. Recharge with any of these topup cards and get Full Talktime which can be used for all calls.

Onnet Pack

MRP Rs.210

Promo Offering

Effective TT value Rs.250 (core TT 190.39 + 59.61 Local onnet onnet min valid for 15 days)

*Rs.201 offer Rs.222 benefit in AP,DEL,HR,KT,KL,GJ,MU,PB,RJ,UP-E,UP-W,CL,TL.

*Rs.301 offer Rs.333 benefit in AP,DEL,HR,KT,KL,GJ,MU,PB,RJ,UP-E,UP-W,CL,TL,MH.

*Rs.501 offer Rs.555 benefit in AP,DEL,HR,KT,KL,GJ,MU,PB,RJ,UP-E,UP-W,CL,TL,MH.


MRP Rs.29 Rs.40 Rs.250 Rs.1250 Rs.2222 Rs.4444

Promo offering

80 Local onnet min for 15 days

100 Local onnet min for 30 days

100 min per month for 1 yr

100 min per month for Lifetime

500 min STD/Local Onnet per month for 1 yr

500 min STD/Local Onnet per month for Lifetime

Top-up Card Super Mega Jumbo

MRP Rs.201* Rs.301* Rs.501*

Talktime Rs.201 Rs.301 Rs.501


PREPAID LIFETIME VALIDITY

CONNECTED FOR A LIFETIME

Enjoy Lifetime validity on your Reliance Pre-paid Mobile and stay connected.

*To continue with the lifetime validity benefit, recharge with minimum Rs.200 in every 6 months.


e-Recharge Denomination

MRP Rs.67.00* Rs.97.00* Rs.199.00*

Talktime 10 10 10

Validity Lifetime* Lifetime* Lifetime*

All Local Calls Rs.1.00 Rs.1.00 Rs.1.00

All STD Calls Rs.1.50 Rs.1.50 Rs.1.50

Roaming


Rs. 1.00 Rs. 1.00 Rs. 1.00

All STD Outgoing calls

Rs. 1.50 Rs. 1.50 Rs. 1.50


The Lifetime validity is upto the current license period of July 2021 or upto renewed license period.* Rs.97 offers 30 Local onnet min free as a limited period promotion.* Rs.199 offers 150 Local onnet min free as a limited period promotion.* Rs.67 available in HP,PB,HR,UPE,UPW,WB,CL,BR,MP,OR

Call Type UTTAR PRADESH (EAST)

MRP Rs.30 Rs.49

Validity (Days) 30 30

Free Local SMS 100 500

All other SMS will be charged as per regular sms tariff

Prepaid E - Recharge

E-recharge on any Budget

Now you can recharge your prepaid with any amount, from Rs.10 to Rs.10,000. So don't let your budget stop you. Choose a recharge value that suits you and stay mobile. Get full talktime on all top ups.


SMS Card

All India

MRP Rs.10.00

Validity (Days) 30

Local SMS Included

30


The link is under updation. Regret inconvenience caused

Note: Customer needs to visit any Reliance World or a Retailer offering e-charge facility, provide the MDN and pay the MRP of the required denomination.

For top-up recharge slabs (recharges with 0 days validity), there will be no change in tariff plan, validity, and incoming facility during the grace period. These will be as per the previous recharge done by the subscriber.

PREPAID HOW TO SIGN ON

Subscribe now, keep talking

Now set yourself free with the new Reliance Mobile. Choose from our wide range of handsets and then choose a SIM of just Rs 99 to get connected or Rs 299 SIM to stay connected for lifetime.

Step 1: Fill up a Prepaid Customer Application form

To get a Reliance Prepaid connection, you need to submit a Customer Application Form. You can get the form at nearest Reliance Outlet.

Step 2: Get your documents ready

If you want to submit both of Identity & address proof at one go, then you can submit any one from the list below:



If you want to submit separate document for identity and for address then the options available are

For Identity

Income Tax PAN Card

Photo credit card

For Address

Ration card

Water Bill (Not older than last months)

Telephone bill of fixed line (Not older than last 3 months)

Electricity Bill of state company(Not older than last 3 months)

Income Tax assessment order

Passport

Arms License

Driving License

Photo Identity card having address

Election Commission ID card

Any Other document containing photograph includes

Ration card with photo address applicable for person whose photo is affixed.

Central Government Health Scheme (CGHS/Ex-Servicemen Contributory Health Scheme (ECHS)card

Certificate of Address having photo issued by MP/MLA/Group A Gazetted Officer in letter head.

Certificate of Address with photo from government recognized educational institutions (For Students only)

Certificate of Address having photo, issued by village panchayat head (for rural areas)



Vehicle registration certificate

Registered Sale/Lease Aggrement.

Note: All documents except a Ration Card and lease agreement must be dated within the previous three months.

Step 3: Walk into a Reliance Mobile Store or Reliance WorldOnce you have all your documents ready, you need to submit them at nearest Reliance Outlet.

Step 4: Choose your tariff plan

Whatever be your usage pattern and your budget, we have just the plan to suit your need

SMS 51234.

Get tips on lifestyle, sports, news cricket scores, entertainment and a whole lot more. Just SMS 51234.

Reliance Mobile World.

Experience movie clips, music, TV news channels, live cricket updates and more only on R World just at the press of a button. (Available on select handsets)

Reliance Netconnect.

Get connected to the Internet instantly and experience high speed access of up to 144 Kbps, even while you're on the move. With RIM Prepaid's revolutionary Reliance Netonnect.

Value-added services at the best rates

Voicemail retrieval will be charged at local call rates to RM i.e. 99 paise per minute.

Reliance Netconnect has no rental, Just usage charge.

More coverage. More clarity. More affordable.


http://www.rcom.co.in/webapp/Communications/rcom/locateus/reliancecomm.jsp


A 80,000 km seamless, pan-India fibre optic backbone ensures a congestion free network and almost zero call drops, in addition to superior voice clarity in every corner of the country.

GO MOBILE WITH RELIANCE MOBILE PREPAID'S UNBEATABLE OFFER

For further details contact any of our Reliance Worlds / Authorised Retail Centers / Independent Sales Agents or call 30336969

Conditions Apply. Incoming calls are free in home circle only and not while Roaming. Reliance Communications Limited reserves the right to withdraw and or alter any of the terms and conditions of this offer at any time without prior notice. For circle definition click here. This brochure contains information for the Guidance of customers without creation of liability. Marketed by Reliance Communications Infrastructure Limited.. Internet services provided by Reliance Communications Infrastructure Limited

Click here to view Tariffs in TRAI format


http://www.rcom.co.in/Communications/rcom/Rm/rm_prepaidtrai.html

http://www.rcom.co.in/webapp/Communications/rcom/Rm/rm_circle_service_areas.jsp




PREPAID ONLINE RECHARGE

It's easy to e-charge

Now you no longer need to rush to the nearest Reliance World or your retailer every time you run out of your prepaid account balance. Recharge your Reliance Mobile prepaid account online, by clicking on any one of the links below:

SUBSCRIBE NOW, KEEP TALKING

HDFC Bank Customers

ICICI Bank Customers

IDBI Bank Customers

UTI Bank Customers

Citi Bank Customers

ITZ Cash Card Customers


http://www.itzcash.com/ric.html

http://www.citibank.co.in/

http://www.utibank.com/billpayments/frm_mobilerefill.html

http://www.idbibank.com/products/easyfill.asp

http://www.icicibank.com/pfsuser/icicibank/online/prepaid_mob/prepaid.htm

http://www.hdfcbank.com/personal/payments/pre_refill.htm


It's simple! Just fill in the 'Customer Application Form' available at any of our retail stores or from Dhirubhai Ambani entrepreneurs and attach the documents needed — proof of identity and proof of residence.

Proof of identity for an individual(any ONE of the following)

Passport

Voter ID Card

Valid PAN Card

Driving License

Photo credit card

Any other photo identity card issued by the government or a statutory authority

Proof of residence for an individual (any ONE of the following)

Paid Telephone Bill

Ration Card

Electricity Bill

Credit Card Statement

Bank Statement

Employer's certificate

Note: All documents except a Ration Card and lease agreement must be dated within the



previous three months.

Existing Reliance Mobile postpaid customers can also avail the On-net talktime pack.

The free talktime benefit, as a part of the zero rental plan, can be used for calls to other than Reliance phones within the circle. On-net benefits are not available while roaming.

Get on to Reliance: The most reliable wireless network in India.

Walk into your nearest Reliance World or Reliance Communications outlet or any other leading handset outlet in your city. Or Simply call 3033 4343.

You can also email us at [email protected]

The on-net calling facility to Reliance numbers is meant only for personal use and not for PCOs, telemarketing, or any other commercial use. The company reserves the right to withdraw and/or alter any of the terms and conditions of this offer at any time without prior notice. Marketed by Reliance Communications Infrastructure Limited. Conditions apply.


mailto:[email protected]


Reliance Mobile Billpay Options

It’s Easy And Convenient

Pay automatically through standing instructio

Pay your bill online

To use the R-Bill Pay service, you need to register with http://bill.reliancecommunications.co.in. Registered users can view bills electronically, make payments through specified bank accounts, as well as store and archive their bills.


http://www.rcom.co.in/webapp/Communications/rcom/Rm/rm_billpayoptions_autofaqs.jsp


http://bill.reliancecommunications.co.in/

http://www.rcom.co.in/webapp/Communications/rcom/Rm/rm_billpayoptions_ebillfaqs.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rm/rm_billpayoptions_ebillfaqs.jsp



ns

Set up a Standing Instruction on your Bank Account or Credit Card to pay your Reliance bill. Register for the service by filling up the AutoPay registration form available at any Reliance World or Reliance Communications Outlet, or at any of the partner banks. (For details click here). Your service will be activated within two weeks, and you will receive an SMS specifying the date on which your service has been activated.

Each month, your bill will be paid automatically by charge to your bank account / credit card account.

Pay your bill through Reliance Mobile World

You can get a PIN from Reliance Mobile World and pay your bill by Visa or Mastercard, or by Internet banking through your HDFC Bank, ICICI Bank or State Bank of India account.

Pay your bill by net banking

You can pay your bills through service providers like www.billdesk.com or www.billjunction.com or through the online utility bill payment services of any partner bank(for details click here). Registered users will receive email alerts for new Reliance bills. They can see bills electronically and make payments through specified bank accounts.

Top of Form


http://www.rcom.co.in/webapp/Communications/rcom/Rm/rm_billpayoptions_banksfaqs.jsp#10

http://www.billjunction.com/NewBJ/index.jsp

http://www.billdesk.com/

http://www.rcom.co.in/webapp/Communications/rcom/Rm/rm_billpayoptions_rworldfaqs.jsp







Bottom of Form

Tariff Plans - Postpaid

On-net Talktime Pack

Netconnect - Tariffs

Tariff Plans - Prepaid

Features

Postpaid Plans

Prepaid Plans


http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_flp_prepaid.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_flp_tariffplan.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_flp_features.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_tariff_prepaid.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_rconnect_tariff.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_onnet.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_postpaid_tariff.jsp

http://www.rcom.co.in/webapp/Communications/rcom/Rh/rh_flp.jsp

http://www.rcom.co.in/webapp/Communications/jsp/rhello/index.jsp


RCoM, CDMA operations knock TDSAT

17 May 2007, 1710 hrs IST, PTI

Print EMail Discuss Share Save Comment Text:

NEW DELHI: Reliance Communication, Tata Teleservices and other CDMA operators have approached telecom tribunal TDSAT, seeking refund from the government of the excess fee charged during 2003-06 due to late implementation of the revenue sharing regime in allocation of spectrum.

Accepting a petition by RCoM and CDMA body Association of Unified Telecom Service Providers of India (AUSPI), the Telecom Disputes Settlement and Appellate Tribunal chairman Justice Arun Kumar issued notices to the Department of Telecom (DoT) and directed it to file a reply within four weeks.

In the petition, the operators requested the tribunal to direct DoT to charge them for allocation of microwaves on revenue share basis from 2002 when the Unified Access Service License (UASL) regime was implemented.

AUSPI and Reliance in the petition also urged that spectrum charges should be taken from the date of commercial operations of telecom companies and not from the date of allocation of microwave.

During proceedings, counsel Ramji Srinivasan, appearing for the operators, contended that after UASL implementation in 2002, DoT had assured them it would take spectrum charges on revenue share basis. But this was not been done till 2006.

Under UASL, the government implemented a single license policy for GSM and WLL operators.

After much delay, DoT passed an order in November 2006 to bring them on par with GSM operators. However, DoT did not adjust the sum of 2003 to 2006, Srinivasan alleged.

"It is incorrect and huge sum is to balance... this should be effective from date of grant of UASL license and not from 2006," he said.

WLL operators have also said the DoT was charging fee from them from the date of allocation. According to the petitioners, it should be from the date when the companies start their commercial operations.


http://economictimes.indiatimes.com/articleshow/2057561.cms

http://economictimes.indiatimes.com/articleshow/2057561.cms#write

http://economictimes.indiatimes.com/articleshow/2057561.cms?prtpage=1


In the petition, WLL said DoT was charging them on Adjusted Gross Revenue (AGR) and it was taken only when the company becomes operational.

It added that despite getting license from DoT, it has to take approval from Standing Advisory Committee on Radio Frequency (SACRF) to start operations and in some cases it takes more than 12-15 months for that.



Documents

Shishram Letest Project on Mba Summer Training on Reliance