SHO LAUNCHPAD USER GUIDE

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TABLE OF CONTENTS

TOPIC PAGE #

GETTING STARTED WITH THE SHO LAUNCHPAD 3

WHAT IS THE SHO LAUNCHPAD? 3

LOGGING INTO THE SHO LAUNCHPAD 3

ADDING SECURITY QUESTIONS 4

RESETTING YOUR PASSWORD 5

ADDING THE SHO LAUNCHPAD ICON TO SMARTPHONE HOME SCREEN 6

UNDERSTANDING THE SHO LAUNCHPAD NAVIGATION 7

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GETTING STARTED

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WHAT IS THE SHO LAUNCHPAD?

The SHO Launchpad will be “connected” to all SHO applications and programs that will be introduced over the coming months. The SHO Launchpad allows you to access your available applications and programs by using a single username and password. The benefits of the SHO Launchpad include:

Only having to remember one username and password to access all of your applications and programs.

Being able to easily view and access all applications and programs.

The purpose of this user guide is to provide step-by-step instructions on how to access, navigate and use the SHO Launchpad.

LOGGING INTO THE SHO LAUNCHPAD

To log into the SHO Launchpad, complete the following steps:

1. Open an internet browser, and type https://login.shos.com into the search bar.

2. The SHO Launchpad login page will appear. Click Sign In.

3. Enter your email or user ID (enterprise ID for SHO employees) and password that was sent via email.

4. Click Sign In.

NOTE: If it is your first time logging in, a screen prompt will appear stating, “Challenge Questions and Answers are required before continuing to login.” Challenge questions are used to protect your account and to help verify your identity in case you have forgotten your password. Complete the steps under Adding Security Questions on the next page.

E-Mail or User ID Required

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GETTING STARTED

ADDING SECURITY QUESTIONS

To add security questions in the SHO Launchpad, complete the following steps:

1. Under My Profile, click the Security tab.

2. Select your security questions, and type in your answers. NOTE: You must select and answer all of the questions.

3. Click Update Profile.

4. A confirmation page will appear letting you know your profile was successfully updated.

5. Click Home to return to the SHO Launchpad homepage.

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RESETTING YOUR PASSWORD

In order to secure your account, the password you received from SHO IT will need to be changed. Your new password will be the one you use to access the SHO Launchpad. To reset your password, complete the following steps:

1. On the left navigation panel, click Account Options.

2. Click Change Password.

3. Enter your Current Password, which is the password sent via email.

4. Enter your New Password twice. The password requirements are as followed:

Minimum 1 lower-case Characters

Minimum 1 UPPER-CASE Characters

Minimum 1 Numbers Characters

Minimum 1 Special Characters

Minimum 8 Characters

5. Click Change Password.

6. A confirmation message will appear letting you know you successfully changed your password.

3. Click Home to return to the SHO Launchpad homepage.

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ADDING THE SHO LAUNCHPAD ICON TO A SMARTPHONE HOME SCREEN Your smartphone home screen is not just for apps. You can add the SHO Launchpad to your home screen (pictured below) for quick and easy access. The SHO Launchpad icon will appear on your home screen like any other app, so you can drag it around and put it wherever you like. To add the SHO Launchpad icon to your smartphone home screen, complete the following steps based on which type of device you use—iPhone or Android.

iPhone

1. In Safari, type https://login.shos.com.

2. Click the Share button in the bottom-center of the screen.

3. Click Add to Home Screen.

4. The Add to Home box will appear. Type “SHO Launchpad” in the Name field.

5. Click Add.

Android

1. In Google Chrome, type https://login.shos.com.

2. Click the Menu button in the top-right corner of the screen.

3. Click Add to homescreen.

4. The Add to homescreen box will appear. Type “SHO Launchpad” in the Name field.

5. Click Add.

T I T L E

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Sears Hometown and Outlet Stores, Inc... ("SHO") offers the training materials and programs described herein solely to assist its franchisees and independent dealers in training their employees to provide the best customer service possible and to develop their sales skills and techniques. Franchisees and Independent dealers are free to train their employees in the manner they consider appropriate, and neither the offering of training materials nor any other assistance that SHO provides to its franchisees and independent dealers is intended to create an employment or co-employment relationship between SHO and the employees of any franchisee or independent dealer.

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UNDERSTANDING THE SHO LAUNCHPAD NAVIGATION The SHO Launchpad contains several “tiles”, which are buttons that allow you to open the desired application or program. As more programs become available, additional tiles will be added to your Launchpad. The number and type of tiles you see may vary depending on your role. In the screenshot below, there is a NetSuite and Office 365 tile. When you click on the tile, you will be taken to the corresponding application. Below are the main navigation features.

1. Account Options Panel

The Account Options Panel provides access to reset your password and view your profile settings. You can also access

these settings by clicking the Account Options Tiles.

2. Applications Tiles Section

The Applications section displays each application you have access to. Click the tile to access the application.

NOTE: The number of tiles that appear may vary based on the permissions you have been assigned.

3. Account Options Tiles Section

The Account Options section provides tiles to reset your password and view your profile settings. You can also access

these settings by clicking the Account Options Panel on the left side of the screen.

4. Sign Out

Click this button to sign out of your account. For security purposes, it is a good rule of thumb to sign out whenever you

are not using the computer.

5. Account Name

Ensure you are signed in as the correct user by verifying the name displayed.

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