ShoreTel, the business communications expert. | ShoreTel, Inc.
2015. All rights reserved worldwide. 1 ShoreTel Connect Unified
Communications Overview & Case Studies Slide 2 ShoreTel, Inc.
2015. All rights reserved worldwide. 2 | SBE 100 Web Management
Desktop Applications Distributed PBX Distributed VM Multi-Site
Presence Unified Messaging SoftPhone Web Client PSTN Failover Call
Recording VM Escalation XML on Phones Citrix Xen-AppConference
PhonesSVC/AVC Video Network Diagnostics SIP Phones Virtualized
Comms Hybrid Cloud Services Integrated Workgroups Hunt Groups
Skills Based Routing Multi-Media Routing Outbound Routing
All-in-One SystemIntegrated Desktop Geo Redundancy Cradle-to-Grave
CDR Web Agent Dashboard Personal Agent Queries Custom Reports
Multichannel Contact Center Find MeOffice AnywhereMobile Call
ManagerShoreTel MobilityShoreTel Dock ShoreTel Mobility &
ShoreTel Dock Video Calling IM and Presence Instant Document
Sharing Multi-Party IMCommunicator for Web Collaboration for PC and
Mac ShoreTel for Salesforce Collaboration for iOS with Join Button
ShoreTel Collaboration ShoreTel Sky Service ShoreTel Sky Scribe
ShoreTel Sky Mobility ShoreTel Sky for Salesforce Dallas Data
Center ShoreTel End-to-End UCaaS Service CLOUD UC&C MOBILITY
CONTACT CENTER IP TELEPHONY CLOUD UC&C MOBILITY CONTACT CENTER
IP TELEPHONY Over the years, ShoreTel has continued to innovate and
expand its IP communications portfolio. Today, it delivers a
compelling stack of unified communications capabilities to its
customers. Frost and Sullivan SHORETEL CONTINUOUS INNOVATION
199819992000200120022003200420052006200720082009201020112012201320142015
Slide 3 ShoreTel, the business communications expert. | ShoreTel,
Inc. 2015. All rights reserved worldwide. 3 EXPECTATIONS ARE
CHANGING 60.5% 39.5% 60.5% of IT report success with UC Nemertes,
2014-15 UC&C Benchmark Business initiatives driving investments
Optimize business processes Increase productivity Introduce/improve
products/services Increase agility The top benefits of UC
deployment Improved corporate collaboration (57%) Improved time to
access information (55%) Technologies Driving Investments Mobile
technologies/BYOD Cloud services Big data/BI and analytics
Application modernization Slide 4 ShoreTel. Brilliantly simple
business communications. ShoreTel, Inc. 2015. All rights reserved
worldwide. 4 ShoreTel Connect HYBRID ShoreTel Connect CLOUD
ShoreTel Connect ONSITE Fully hosted UCaaS Combines cloud and
onsite deployment features Owner maintains and controls the system
ONE PLATFORM WITH THREE DEPLOYMENT MODELS Slide 5 ShoreTel.
Brilliantly simple business communications. ShoreTel, Inc. 2015.
All rights reserved worldwide. 5 ONE PLATFORM PhonesTrunks PC
Clients Mobile Clients ShoreTel Connect APPLICATION LAYER Apps APIs
MANAGMENT Voice Switches SECURE ACCESS LAYER The ShoreTel Connect
platform Voice switches Secure access layer Phones and trunking
Applications for unified communications & collaboration
Desktop, web and mobile clients Unified management Open APIs Slide
6 ShoreTel. Brilliantly simple business communications. ShoreTel,
Inc. 2015. All rights reserved worldwide. 6 Personalized call
handling Advanced collaboration tools Seamless mobility feature
integration and collaboration Dozens of specialized add-on apps
Robust, multi-modal customer engagement More than a phone system:
an advanced, comprehensive Unified Communications solution Slide 7
ShoreTel, the business communications expert. | ShoreTel, Inc.
2015. All rights reserved worldwide. 7 Effortless Collaboration The
new Connect client: IM/Presence Video Audio & web conferencing
WebRTC client Designed with emphasis on mobility Slide 8 ShoreTel,
Brilliantly simple business communications. | ShoreTel, Inc. 2015.
All rights reserved worldwide. 8 Case Study PeopleBank seeks to
improve its international business communications Slide 9 ShoreTel.
Brilliantly simple business communications. ShoreTel, Inc. 2015.
All rights reserved worldwide. 9 Challenges to overcome PBX was
nearing end-of-life, provided limited functionality ISDN telephony
network was costly to maintain and lacked redundancy Lack of
applications integration across locations inhibited business growth
Small in-house IT team Slide 10 ShoreTel. Brilliantly simple
business communications. ShoreTel, Inc. 2015. All rights reserved
worldwide. 10 The Solution: A new ShoreTel Unified Communications
solution in eight offices including ShoreTel voice switches
ShoreTel IP Phones and web dialer Audio and web conferencing SIP
trunks with Nx1 redundancy Distributed Voice Services (DVS) servers
in AP offices Slide 11 ShoreTel. Brilliantly simple business
communications. ShoreTel, Inc. 2015. All rights reserved worldwide.
11 Benefits of Implementation Cost savings on telephony
infrastructure 40% reduction in monthly calling costs Predictable
monthly spend Improved international collaboration System
flexibility and scalability Slide 12 ShoreTel, Brilliantly simple
business communications. | ShoreTel, Inc. 2015. All rights reserved
worldwide. 12 Williams turns to ShoreTel to provide simplified
unified communications and enhanced capabilities for mobile workers
Slide 13 ShoreTel. Brilliantly simple business communications.
ShoreTel, Inc. 2015. All rights reserved worldwide. 13 British
Formula One Racing Team Employs more than 550 people working in
Oxfordshire HQ 100 people working on advanced engineering 70
employees traveling 10 months per year to different, exotic
locations Customer Profile Slide 14 ShoreTel. Brilliantly simple
business communications. ShoreTel, Inc. 2015. All rights reserved
worldwide. 14 Challenges to overcome Three separate platforms for
business communications Needed a solution for remote, traveling
workers Required mobile communications for both engineers and those
working trackside Slide 15 ShoreTel. Brilliantly simple business
communications. ShoreTel, Inc. 2015. All rights reserved worldwide.
15 The Solution : A ShoreTel Unified Communications solution
ShoreTel IP PBX Mobility client licenses Digital Enhanced Cordless
Telecommunications (DECT) Conferencing Services Contact Center
Slide 16 ShoreTel. Brilliantly simple business communications.
ShoreTel, Inc. 2015. All rights reserved worldwide. 16 Benefits of
Implementation Enhanced capabilities for mobile workers Simplified
communications Improved security for trackside communication
Cost-saving no call charges WE LOOKED AT SEVERAL VENDORS BEFORE WE
DECIDED UPON SHORETEL. THE REASON SHORETEL STOOD OUT WAS DUE TO ITS
ABILITY TO DEMONSTRATE ITS COMPETENCE AND EXPERIENCE IN THE SPACE.
SHORETELS SOLUTION WAS SIMPLER AND LESS TIME-CONSUMING. Chris
Taylor, Head of IT Williams Martini Racing Slide 17 ShoreTel.
Brilliantly simple business communications. ShoreTel, Inc. 2015.
All rights reserved worldwide. 17
