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Wyatt A. Chartrand5491 State Route 410 • Castorland, New York 13620-2311 • 315.955.5241 • wyattchartrand@yahoo.com

EDUCATION AND HONORSBinghamton University, State University of New York, School of Management Bachelor of Science in Business Administration Expected Spring 2016Concentrations in Finance and Consulting & LeadershipCumulative GPA: 3.18/4.00

Jefferson Community College, State University of New YorkAssociate of Science in Business Administration Spring 2013Cumulative GPA: 3.68/4.00 | President’s List/Dean’s List, Fall 2011-Spring 2013 Phi Theta Kappa Honor Society, Honors Program, graduated with High Honors

Howard G. Sackett Technical Center, Board of Cooperative Educational ServicesTechnical Certification in Business Computer Technology I & II Spring 2011Cumulative Grade: 95.7% | Technical Merit List, Fall 2009-Spring 2011National Technical Honor Society, SkillsUSA

PROFESSIONAL WORK EXPERIENCEConvergys Corporation Watertown, New YorkCustomer Relations Specialist Summer 2015

Managed customer relations with the firm’s biggest client by handling incoming calls as well as outbound calls in addition to utilizing the firm’s highly complex customer account software

Consistently met daily and weekly metrics in regards to the client’s revenue and customer generation and retention, demonstrably increasing the client’s sales by acting as a sales support agent in addition to a customer relations specialist

Received generalized and specialized training in interpersonally managing customer concerns and resolving them as quickly as possible, as well as maximizing customer satisfaction for the client

Community Hunger Outreach Warehouse (CHOW) Binghamton, New YorkStrategic Consultant Spring 2015

Acted as a strategic consultant for the Broome County Council of Churches’ non-profit organization CHOW by developing and implementing financial, marketing, and operational recommendations

Directly assisted in the creation of a recommendation package and presentation, including the development of several infographic business models in order to make the organization’s mission sustainable

Implemented social media recommendations such as the development and optimization of the organization’s Facebook page and helped to implement a new strategic partnership in the community for the organization through the development and implementation of a survey to gauge demand

Enchanted Forest Water Safari Old Forge, New YorkAdmissions Assistant Summer 2013, Summer 2014

Engaged in customer service both by routinely solving customer’s issues quickly and by interacting with customers on a day-to-day basis, ensuring maximum customer satisfaction and retention

Operated point of sale devices, handled cash on a daily basis, handled tickets, and completed other technical and clerical tasks

W. B. Payne Insurance Lowville, New YorkIntern Spring 2011

Completed data entry and computer input through data entry and word processing software to optimize organizational effectiveness

Performed general office work such as filing and clerical duties to assist the organization in the completion of business processes

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LEADERSHIP EXPERIENCEFinance Society SUNY Binghamton UniversityMember Fall 2013-Present

Gained knowledge about technical finance in the investment management and investment banking industries by participating in weekly roundtable discussions

Built on material learned in classes by applying qualitative and quantitative analyses in a variety of activities by attending relevant workshops

Participated in the Organization’s annual Equity Research Case Competition through the development of both a qualitative and quantitative analysis of a company stock

Professional Internship Program SUNY Binghamton UniversityStudent Leader Fall 2013-Spring 2014

Increased self-awareness through exploring personal strengths and their connection to individual and team leadership through on-campus volunteer efforts

Analyzed and discussed the complexities of leadership and the multidisciplinary nature of leadership studies by participating in seminar lectures

Learned the basics of group roles, dynamics, and decision making to apply leadership techniques in group settings by helping to develop and execute on-campus activities with fellow student leaders

Phi Theta Kappa Honor Society SUNY Jefferson Community CollegeTreasurer for Tau Xi Chapter Fall 2012-Spring 2013

Advised the Chapter on all matters relating to finance and accounting by contributing strategic and leadership input in executive board meetings

Oversaw how the Chapter’s money was spent, both directly dictating expenditure and authorizing it as required by carrying out focused administrative duties

Played a direct role in both administrative and fundraising activities for the Chapter by assisting in all volunteer and fundraising efforts

Business Club SUNY Jefferson Community College

Treasurer Spring 2012-Spring 2013

Led the Club on all matters relating to finance and accounting by maintaining accounts, signing checks, and investing excess funds appropriately

Managed the Club’s finances by both directly dictating expenditure and authorizing it as required by authorizing and signing the appropriate documentation

Played a direct role in both administrative and fundraising activities for the Club through the orchestration and execution of volunteer activities

ADDITIONAL INFORMATIONOther Honors: President’s Award for Educational Excellence, Howard G. Sackett Technical Center’s Outstanding Performance AwardTechnical Skills: Microsoft Office User Specialist in Microsoft Word, Microsoft Word Expert, and Microsoft PowerPointOther Skills: Microsoft Excel, Access, Project, Publisher, and MinitabInterests: All functions of business and finance in both academic and professional contexts, leadership studies and development, academic and professional development in English language skills such as vocabulary acquisition and etymology, study of Modern Latin, and technology applications