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A brochure showcasing the services of Show and Event Security.
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Show & EvEntSecurity
C o m p a n y p r o f i l e
VIP/Backstage l close ProtectIon securIty l cctV l control room l securIty resPonse teams l Front oF stage PIt teams l crowd management consultancy l management teams l sIa lIcensed door suPerVIsor l stewards
SSe
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‘No matter how large or small the event, we apply the same experience, technology and trained personnel to maintain and deliver a level of service second to none.’Tony Ball, Managing Director, Show & Event Security
Tony Ball Managing Director,Show & EventSecurity
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TRAININGSES GUARDS
STANDARDSCONTACT
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IntroductionShow & Event Security is a specialist crowd
management company that places public safety
as paramount in every aspect of its planning.
Our organisation is capable of assisting every
event organiser – regardless of the scale of their
requirements or the complexity of their individual
operation – and our management team has more
than five decades of collective experience in venue
and crowd management.
Our venue management strategy involves
developing an individual service to match your
specific venue requirements, by creating a robust
plan that can be amended as an ongoing real-time
working document. This is critical when establishing
a team approach towards venue and public safety.
Our vision is to provide our customers with the
most cost-effective solution, without reducing
standards of service or compromising public safety.
These principles and constant investment provide
the platform and support to enable the company to
deliver the service it is committed to, by continually
improving our operating systems.
We offer a broad range of services including
consultancy, project management, door supervision,
static security, safety stewarding, CCTV operatives
and close protection security. Our head office,
incorporating our NCFE, BIIAB and EDEXCEL
approved training centre, is located in Enfield
and we also have sub-branches in Peterborough,
Birmingham and Wales.
Our goal is to assist you in whatever you require
and we have an established track record in providing
personnel for all your needs.
We pride ourselves in supplying an efficient and
professional service, meeting all current legislation
and ultimately providing a safe and enjoyable event.
It’s no exaggeration to say that the range of our
operation is limited only by your imagination.
Show & Event Security has the experience,
technology and trained personnel to maintain and
deliver a service second to none, no matter what size
the event. It is this commitment and the application
of traditional values, which have made the business
the success it is today.
The company prides itself on quality, attention
to detail and the ability to tailor our requirements
to customers’ specific needs. Be assured also that
our quality system complies with British Standards
registration ISO 9001 UKAS Accreditation. We
operate to industry standards BS14001, BS18001
and are a Government Security Industry Authority-
approved contractor.
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THE SULTAN’S ELEPHANT, LONDON
COMPANY
PROFILEEVENTS
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TRAININGSES GUARDS
STANDARDSCONTACT
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n Live 8, Hyde Park
n The Prodigy, Milton Keynes Bowl
n Take That, Wembley
n Pink, Fun House Tour
n Robbie Williams, Knebworth
n Spice Girls, O2 Arena
n Madonna, National Tour
n Sir Paul McCartney,
Royal Albert Hall
n Foo Fighters, Hyde Park
n Muse, National Tour
Events portfolio
‘Show and Event has more than five decades of experience… Let us bring that to your event.’
Show and Event Security has over five decades of
experience in successfully planning and delivering
a diverse portfolio of events; ranging from small
community events to more complex events, held
at the UK’s largest and most prestigious venues.
Admired throughout the industry for delivering a
tailored, inventive and competitive solution to each
appointment; crowd management planning, safety
and security underpins our friendly delivery and
customer focused attitude.
Let us bring the same talented team that plans
and manages the safety of over 90,000 attendees
at the annual V Festival to your event…
Concerts
AViVA ATHLETiCS CHAmPiONSHiP
RED BULL X-FigHTERS
CHELSEA FC – 2009/10 DOUBLE WiNNERS ViCTORy PARADE
Diwali is the Hindu Festival of Light and
the start of the Hindu New year. SES
has ensured the safety of over 30,000
spectators at the city of Leicester’s
celebrations annually since 2004
DiWALi
COMPANY
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TRAININGSES GUARDS
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VENUES‘Show and Event has more than five decades of experience… Let us bring that to your event.’
LiVE 8, HyDE PARK
Hm QUEEN’S 80TH BiRTHDAy
BRiTiSH TOURiNg CAR CHAmPiONSHiP
08
Held annually, the Brits are the pinnacle of
recognition within the UK music industry,
and SES has provided the security since
2003. The event continues to attracts huge
media interest worldwide.
BRiT AWARDS
‘Admired throughout the industry for delivering a tailored, inventive and competitive solution to each appointment...’
OLymPiC HANDOVER CEREmONy
TAKE THAT TOUR
BATTLE OF THE PROmS
COMPANY
PROFILEEVENTS
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TRAININGSES GUARDS
STANDARDSCONTACT
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n Brit Awards (since 2003)n HM Queen’s 80th birthdayn HM Queen’s Golden Jubilee
Concert, Buckingham Palacen Olympic Handover Ceremonyn Team GB Olympic & Paralympic
Heroes Paraden London Lord Mayor’s Paraden La Machine, Liverpooln The Sultan’s Elephantn Chelsea FC – 2009/10 Double
Winners Victory Paraden Mela, Leicestern Battle Of The Promsn UK Hall Of Famen New Year’s Firework
Celebration, London
Celebrations
n Birmingham Half Marathonn Charlton Athletic FCn Aviva Athletics Championshipn Red Bull X-Fightersn Red Bull Air Racen Peterborough United FCn Nike 10K Run, Londonn Sports Relief, various venuesn FA Cup Final, Wembleyn Tour de France,
UK Grand Depart.
Sports
‘Admired throughout the industry for delivering a tailored, inventive and competitive solution to each appointment...’RED BULL AiR RACE
NEW yEAR’S FiREWORKS CELEBRATiON, LONDON
LA mACHiNE
BATTLE OF THE PROmS
10SES has supported the isle of White festival
annually since 2005. Working with the
organisers to both develop and implement
security, safety and crowd management plans;
SES has helped improve the customer
experience for those wishing to see an
eclectic mix of headline acts such as P!nk,
Sir Paul mcCartney, Jay-Z and The Prodigy.
iSLE OF WigHT FESTiVAL
Festivalsn V Festival (since 1999)
n Isle of Wight Festival (since 2005)
n Hindu New Year (since 2004)
n T4 on the Beach (since 2005)
n Cambridge Folk Festival
n Summer Sundae music festival
n Godiva Festival
‘Working with the organisers to both develop and implement security, safety and crowd management plans; SES has helped improve the customer experience.’
T4 ON THE BEACH
COMPANY
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Held simultaneously at two different
sites the V Festival attracts over 90,000
excited festival goers to its Hylands Park
site. SES has worked with the festival team
since 1999 to develop a safe and enjoyable
environment for attendees to experience
headline acts such as The Kings of Leon,
Kasabian, muse and David guetta.
V FESTiVAL
‘Working with the organisers to both develop and implement security, safety and crowd management plans; SES has helped improve the customer experience.’
T4 ON THE BEACH
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Jed recently completed a very successful career in Policing; retiring as a Chief Superintendent , having performed numerous Senior Management roles and is a highly experienced Public Order Commander (APOC/IPOC) at Strategic, Operational and Tactical levels. An Authorised Specialist Firearms Officer (SFO) for 20 years and Chief Firearms Instructor. Jed has been involved in planning and commanding numerous high profile events and Policing Operations including ; V Festival, Presidential Visits, Royal Visits and Recent National Disorder (2011). Jed is a qualified Trainer and holds an SIA Close Protection Licence. Holder of both Foundation Degree (Fda) and BA (Hons) in Professional Studies (Crowd and Event Management).
Jed Stopher Fda Ba (Hons)Project [email protected]
Richard has been involved in the event security industry since 1987. He has provided VIP protection and security services for top level international stars like Robbie Williams, Queen, Simply Red and Pele. He spent several years as MasterCard’s Director of Global Event Security and Executive Protection, managing business travel security and safety and developing executive protection and event security, crisis management and business continuity programmes. He is a qualified trainer, holds an SIA Close Protection Licence as well as a foundation degree in Crowd Safety Management.
Richard Douglas FdaOperations [email protected]
Company founder Tony Ball’s name is synonymous with quality, professionalism and an unmatched ability to solve and manage the most complex security and crowd safety issues. He holds a foundation degree in Crowd Safety Management and a Masters in Leadership, Management & Training. He sits as a member of the Policy Board at the International Centre for Crowd Management and Security Studies and is a senior lecturer for the foundation degree in Crowd Safety Management at Bucks New University. Tony is also Chairman of the BSIA (Crowd Management Section).
tony Ball Fda maManaging [email protected]
management profiles
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VenUeSBrian has been at Show and Event since it was founded. Operating at events varying in size from 100 -150,000 people, he successfully completed training in areas such as customer service, health and safety, leadership and supervision, enabling his steady progression from stewarding and security positions to a management role within the company. Brian holds an NVQ Level 5 qualification in work-based learning in higher education, a foundation degree in Crowd Safety Management, plus an SIA Close Protection Licence.
Responsible for Show and Event’s Peterborough office and the East Midlands region, Richard has a decade of experience in the industry. He has helped manage UK stages of the Tour de France, the Chelmsford V Festival, Bon Jovi, Elton John’s national tours and The Isle of Wight festival. He has responsibility for Leicester City Council’s Diwali celebrations, Cambridge Folk Festival, Rockingham Motor Speedway and represents SES at Wembley Stadium as the firm’s contract manager. He holds a foundation degree in Crowd Safety Management and an SIA licence in close protection.
Steve is proof that our training program works. After embarking on our training program Steve quickly rose through the ranks of Show and Event Security from event steward to operational supervisor, working on many of the UK’s large-scale events. His knowledge and commitment quickly helped him become Birmingham and West Midlands Regional Manager, where he now has responsibility for the early planning of events and organiser liaison. Steve also holds a foundation degree in Crowd Safety Management and has recently gained his SIA Close Protection Licence.
Robbie has a history in the armed forces, fire and rescue service and the close protection industry, where he provided services to high profile celebrities. He has developed a robust and highly respected training team that is recognised by the industry and educational bodies as one of the leading organisations of its type. He holds Level 4 teaching qualifications plus qualifications in Conflict Management and Physical Intervention. He is also an A1 assessor and V1 Internal Verifier. He holds a foundation degree in Crowd Safety Management
Brian mann Fda
Operations Manager
Steve Singh Fda
Birmingham & West Midlands
Regional Manager
Robbie naish Fda
Training Manager
Simon has been working for Show and Event for over 12 years, progressing through the ranks to become a manager. He has maintained one of our top contracts as ‘Preferred Backstage Supplier’ at the O2 Arena since 2007, being SES’s main point of contact for both the venue management and visiting promoters. Being permanently based at the venue has allowed Simon to mentor some of our new recruits, a number of which have progressed to become company supervisors. As part of his continued professional development Simon is studying for his FdA in Crowd Safety Management.
Simon Singh O2 Manager
Claire joined Show and Event in 2004 as a casual summer worker. After moving to London to study for a degree in Organising Live Arts in 2006, she continued to work for SES at the Royal Albert Hall, Wembley Stadium, V Festival and many other events, climbing the ranks to become a company supervisor as well as Senior Safety Supervisor. Claire was promoted to Business Development Manager in January 2012 and it is her responsibility to develop the company’s image and maintain high standards of customer care. She is currently studying for a foundation degree in Crowd Safety Management.
Claire gill Business Development
Manager
Richard Bennett Fda
Peterborough & East Midlands
Regional Manager
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Our qualified crowd managers integrate seamlessly with
event organisers, concert promoters, local authorities and
venue managers to plan, manage and deliver the crowd
management, security and other associated aspects of any
event. SES deliver an industry leading service utilising our
trained and licensed personnel, assisted at larger events by
carefully selected, vetted and supervised business partners.
range of services
Safety Stewards
SIA-Licensed Door Supervisors
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SES’s licensed door supervisors have all undertaken and
surpassed the SIA’s training standards for door supervision
prior to a substantial vetting procedure and issuance of the
appropriate license. The combination of door supervision,
customer service and spectator safety training ensures that
clients receive staff that can communicate effectively with
customers, diffuse potential conflict situations and add to
the customers’ positive event experience.
Our safety stewards play a key role in the running of many
events, be it sporting, musical or any other. Adopting a variety of
roles from front of house customer service functions, staffing
turnstiles/entrances and managing traffic to general backstage
duties and emergency evacuation assistance. Our trained
stewards are often your customers’ first and last point of contact.
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Management Teamss
Show and Event Security’s team of qualified crowd
managers take responsibility for the overall security
and crowd safety planning of your event. We take
the stress out of crowd management planning by
working as part of your event team to determine
staffing levels, liaise with the emergency services
and local authorities and to oversee every aspect of
the security and crowd safety management plans.
Our experienced team hold relevant qualifications
in the field, including vocational foundation degrees,
giving you the peace of mind that there really is no
one better placed to accommodate your requests
and needs.
Crowd Management Consultancys
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‘We are confident that our operational expertise enables us to supply a complete crowd management package, no matter what the expected capacity’
SES are confident that our operational
expertise enables us to supply a complete
crowd management package, no matter
what the expected capacity. We have assisted
many clients with the provision of crowd
management strategies for events from
100 to 150,000 attendees, held at a variety
of sites such as public highways, temporary
greenfield sites and purpose built stadia.
Not limited to the UK, SES provides crowd
safety management consultancy for events
around the world, working as part of your
event team to provide you with a security,
safety and crowd management plan that
satisfies both current legislation and your
requirements.
Why not combine our consultancy service
with our management teams to supervise
locally sourced security personnel on your
international assignments?
Front of Stage Pit Teams
Show & Event Security provides front of stage pit barrier
teams to any type of event ranging from huge sell-out
concerts to intimate gigs. Our pit teams are fully trained
and extremely experienced in their field of expertise.
They maintain a professional standard whilst ensuring a
safe, enjoyable experience for event goers and performers
alike. The SES pit team has gained vast experience at some
of the biggest and highly-attended outdoor music events in
recent years. Their main objectives on site are to:
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Monitor the audience:l Density.l for signs of distress.l for crowd surges.l for crowd collapse.l for inappropriate
behaviour.l for crowd surfing and
implement the
event/venue policy.
l and assist members of
the public with
medical difficulties.l escort customers safely
from the ‘pit’ area.
To maintain an overall
safe working environment
at the front of the stage.
‘Our professional, fully-trained pit teams ensure a safe, enjoyable experience for event-goers and performers alike’
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Response Teamss
Show and Event Security’s response teams are formed
from highly experienced SIA qualified staff that have
gained extensive operational experience at a wide variety
of events. Trained in both conflict management and
physical intervention they have the ability to manage
diverse situations and deal with potential confrontational
incidents to the safest practicable outcome.
A video camera operator accompanies response teams
during deployment. The video camera operator is
instructed to avoid involvement in the incident and to
record the incident from the teams’ arrival to incident
resolution. The camera footage may be used as evidence
if required and the operators’ presence has proven to
reduce the probability of conflict at the point of
intervention.
SES’s CCTV operatives are some of the
most invisible, yet essential, members of
the Show & Event Security team. Through
their constant monitoring of your event’s
closed-circuit video feeds, they are able to
communicate quickly with other on-site
security personnel, enabling potential
security or safety issues to be identified
early and/or for incidents to be responded
to instantly and appropriately.
CCTV Operatives
Control Room cOMPANY
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Show and Event Security control room personnel
fulfill significant roles within the event
infrastructure. Liaising with security personnel,
management and supervisory team and the
emergency liaison team (police, fire and rescue
service, first aid and key event personnel) they are
vital to the successful operation of larger events.
Our control personnel are excellent
communicators and as you would expect are
trained to the highest standards.
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Show & Event Security excels in this area.
We provide a close protection service that is
not only highly professional but also discreet.
Our close protection officers have a wealth
of experience gained on worldwide
assignments and are some of the more
highly trained and qualified members of
SES staff. With NVQ qualifications in Close
Protection and Spectator Safety, plus
Security Supervision, our staff carry out a full
threat and risk assessment so we can deliver
the right level of protective security, whilst
ensuring that the balance between physical
deterrent and unobtrusiveness is maintained.
SES have a competitive advantage over other
manned guarding/security providers in that
we have a pool of trained, licensed and vetted
security officers to cater for all of our clients’
requirements. The company is able to offer
an exemplary level of service, by utilising
resources from not only its head office in
Enfield but also regional bases in Swansea,
Peterborough, Birmingham and Luton.
Our traffic management staff do so much
more than direct traffic to the required area.
They monitor vehicle access; manage
accreditation systems to ensure vehicles are
directed to relevant controlled areas; use
correct vehicle movement signals to ensure
safety standards and relevant legislation is met,
ensure that emergency vehicle access is maintained
throughout the event and are trained to be nothing
less than courteous throughout.
Close Protection Security
Traffic Management
SIA-Licensed Manned Guarding
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When artists and VIP’s arrive at an event
and see the SES team they know that they
can relax in the knowledge that we have
done whatever we can to ensure their
safety and security. Our VIP and corporate
team is highly skilled and experienced in
the protection of countless world class
performing artists, celebrities and sporting
legends, You can rest assured that SES’s
focus is your security.
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venues portfolio
Royal Albert Hall Alexandra PalaceAs of March 2012 Show and Event are the preferred backstage
security company for all concerts and events within the Royal
Albert Hall. SES have had a long term relationship with the
hall, starting in 2003 supplying staff for various concerts
and major events as well as bag searchers for the external
doors. Additionally since 2006 we have been providing Manned
Guarding operatives to support the in-house security team at
stage door.
Show and Event have worked at North London’s Alexandra
Palace for many years and in early 2012 have become the
preferred supplier of Front of House Staff for the venue. Used
for exhibitions, conferences and large-scale music events,
some of the truly world class acts to perform there include
Jay-Z, Led Zeppelin, Morrissey, Nick Cave and The Who.
Show and Event Security work
strategically with venue safety teams
to manage the stewarding, security
and crowd management at UK venues
ranging in size from small clubs,
university student unions, theatres,
arenas and sporting facilities to major
stadium facilities.
Our focus on customer service
combined with our wide range of event
experience enable our venue partners
to confidently host a varied events
programme, whilst safe in the
knowledge that Show and Event’s
fully trained and licensed personnel
are working with them to provide a
safe, secure and customer friendly
environment.
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O2 ArenaSES are the preferred backstage security
company for the O2 Arena and have been
closely involved in all aspects of artist
security at the venue since it’s opening
in 2007. SES work closely with the venue
management team to ensure seamless
hosting of some of the UK’s biggest
events, ranging from world-class music
concerts to sporting occasions.
Cambridge, Coventry and Bath universities
Cambridge Corn exchange
Show and Event Security provides
security to the University of Bath and
Coventry University student unions
during ‘fresher’s week’, plus security
and safety staff to Cambridge University
formal events.
SES have worked at this venue since
2005, while Midlands manager Richard
Bennett has been involved in it for more
than 16 years. The Corn Exchange has an
1800+ capacity and is an essential stop
on most bands’ national tours.
somerset HouseSES has been the preferred supplier of
public event security and stewarding
personnel at London’s historic Somerset
House since 2003, ensuring the safety of
thousands of attendees at such events
as the Summer Concert Series, Summer
Screen and Winter Ice Rink events.
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Wembley stadiumSES provide front of house personnel at
Wembley, and backstage security for all
the venue’s shows since its reopening
in 2007 – shows by A-list acts such as
Madonna and the Foo Fighters. The
stadium is also the official home of the
England football team.
electric Ballroom nIASituated in Camden, North London the
Electric Ballroom has hosted talent such
as Oasis, U2, The Clash and the Red Hot
Chilli Peppers for over 71 years. SES
regularly provide backstage and front
of stage barrier staff at gigs showcasing
the next generation of super groups.
Show & Event Security have provided
backstage and dressing room security
for specific events at the National Indoor
Arena (NIA) since 2008. The Birmingham
venue has most recently hosted top
music acts like Elton John, Coldplay and
Katherine Jenkins.
union ChapelLocated in Islington, North London the
Union Chapel is a working church, an
award-winning venue and a centre for
those homeless and in crisis in London.
SES provide security and safety
personnel at concerts held at this, one of
Islington’s most important buildings.
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LG Arena Rockingham Circuit neCShow & Event Security have supplied
backstage security at the LG Arena
since 2008. Located on the NEC site in
Birmingham, the venue has a capacity
of 11,000 spectators and has recently
hosted top acts like Miley Cyrus, Deep
Purple, UB40 and Backstreet Boys.
Show & Event Security have worked at
this Midlands race circuit since 2007,
supplying a wide variety of services,
ranging from safety officers and
supervisors to response teams and
stewards, for events such as the British
Touring Car Championship.
Show & Event Security started working
at Birmingham’s National Exhibition
Centre in 2008 and have supplied
security to the UK’s largest exhibition
centre ever since. The NEC, combined
with the LG Arena, attracts more than
five million visitors every year.
London RoadOur East Midlands office have been
working at the home of League One
football team Peterborough United since
2006. Show & Event Security supply
numerous members of staff to London
Road, from stewards to supervisors, and
response teams for category C games.
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training
‘SES provide a ground breaking training package
designed to meet and surpass all known
externally set standards’Robbie Naish, Training Manager, Show & Event Security
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ground-breaking training The Show & Event Security training portfolio is a groundbreaking training package designed to meet
and surpass all known externally set standards and criteria. In doing so, it provides a flexible approach to
client-specific training, allowing the integration of new, perhaps unique, modules without compromising
the underpinning minimum National Standards.
The company’s training division provides training to comply with the standards set by the regulating
bodies, including NCFE, BIIAB, EDEXCEL, NVQ, and Buckinghamshire New University.
All of our trainers have an approved teaching qualification, including the A1 assessor award, as well as,
most significantly, operational management experience. By having firsthand experience of dealing with
crowds at events ranging from 100 people to 150,000 people they are able to teach “from the heart” and
draw on realistic experiences.
The material is designed to meet the needs of varying degrees of responsibility, from basic stewarding
duties through to event management. The modular approach adopted means complete flexibility in
course design allowing specific modules to be extracted from particular courses and assembled together
to form a tailor made training package as individual as a client’s unique requirements.
Contact us and let us take care of your training needs.
Robbie Naish, Training Manager
courses we deliver include:l NVQ Level 2 in Spectator Safetyl NVQ Level 3 in Spectator Safety
(Supervisor course) l BTEC Level 3 Certificate in
Close Protection Operationsl SIA Door Supervisors coursel BIIAB Accredited
Maybo Physical Intervention
l Front of stage pit safety
l Event control room operation
l Bag Searching
l Understanding risk assessment
l Understanding contingency planning
l Control and restraint
l Drug recognition and awareness
l health and safety awareness
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It is the aim of Show & Event Security to:
1. Design and deliver material that fully meets
individual requirements.
2. Ensure all students are equipped with the proper
knowledge and understanding of the subject
matter.
3. Do so in a manner that is professional, thorough
and enjoyable, as one would expect from an
industry leader.
training
‘Our training is designed to meet the needs of varying degrees of responsibility, from basic duties through to event management’
38
Bespoke courses
‘Having experience of dealing with crowds at events ranging from 100 to 150,000 people we are able to teach “from the heart” and draw on realistic experiences’.
Duration: Three months. Classroom based, followed by workplace
observations. Certification through NCFE
The course teaches:
Stewards nVQ Level 2 Spectator Safety
l Roles and responsibilities of
an event stewardl health and safety for event
stewards
l Principles of spectator controll handling conflict at eventsl Promoting equal opportunitiesl Personal safety in a workplace
Supervisor nVQ Level 3Spectator Safety
l health and Safety at Work and
individual responsibilitiesl Other legislative
requirementsl Planning and the deployment
of resourcesl Equipmentl Event set-up l On-site liaison (including
emergency services liaison)l Customer servicel Queuing and ticketing
systems
l Communication and use
of radiosl Flow rates and situation
reporting (“sit reps”)l Emergencies and evacuationsl Prioritisingl Crowd psychology l Risk assessment l Briefings, de-briefings
and reportingl Managing staff and
team buildingl Team working
Duration: 150 hours of guided learning. Covers event supervisory skills
and management competencies. To gain the optimum benefit from this
course, students are encouraged to attend on a residential basis.
It provides students with training that meets and surpasses the
mandatory elements within NCFE NVQ (Spectator Safety) Level 3 as well
as introducing them to event-style issues and problem solving situations. The course teaches:
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‘Having experience of dealing with crowds at events ranging from 100 to 150,000 people we are able to teach “from the heart” and draw on realistic experiences’.
Security BiiaB Level 2 award in Door SupervisionDuration: Four days. This mandatory course takes our staff through
everything they need to know about the roles and responsibilities of a
door supervisor, as well as how to deal with difficult and sometimes even
violent situations. Staff are trained to recognise aggression, or when
situations are becoming potentially dangerous; and are equipped with
the skills needed to calm things down before they escalate.
l Recognition, assessment
and reduction of risk in
conflict situationsl how to communicate
effectively in emotive
situations and
de-escalate conflictl how to develop and use
problem solving strategies
for resolving conflictl Good practice to follow after
conflict situationsl Use of painless standing,
holding and escorting
techniques, including non-
restrictive and restrictive skills l Good practice to follow after
physical interventions
The course teaches:
Duration: Three months. Classroom based, followed by workplace
observations. Certification through NCFE
The course teaches:
Close Protection OperationsBtEC Level 3 award
l Skills and teamwork in close
protectionl Legislation, communication
and conflict management
skills in close protection
l Assessment, planning and
route selectionl Surveillance, reconnaissance,
incidents and dilemmas
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Bespoke courses
Maybo is the UK’s leading consultancy in workplace violence and conflict resolution. Established in 1996 Maybo provides practical and effective conflict management expertise, which can include low risk physical intervention.
The Centre for Crowd Management and Security Studies has the knowledge generated by the Centre’s groundbreaking work on projects in the UK and overseas has been utilised to improve safety at a wide range of events.
l The history of the front of
stage barrier l Reasons for having a front of
stage barrierl Different types of barriers and
their layoutsl Moshing and crowd surfing
l Roles and responsibilities of
the Pit teaml Dealing with incidents and
emergenciesl Physical Techniques for
rescuing people from the
crowd
Duration: One day. Show & Event Security take customer safety very
seriously, this mean training all of our staff in Front of Stage Pit Safety.
The aim of this course is to equip our staff that wish to work as Front Of
Stage Pit Team members with the skills and knowledge necessary to
ensure their personal safety and provide maximum standards of safety for
members of the public. This course is certified by Bucks New University.
The course teaches:
Front of Stage Pit Safety training
training standards explained
NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. NCFE is a registered educational charity and has a strong heritage in learning, going back over 150 years.
COMPanY
PrOFiLEEVEntS
ManagEM
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SES gUarDSStanDarDS
COntaCtVEnUES
training
Management Fda training
l The roles of the safety
stewardl Personal and professional
developmentl Crowd and safety by designl Law and legislation
l Marketing budgets and
company developmentl Motivation and team
developmentl Site surveysl Security reportsl Crowd management plans
All of the company’s managers have either completed or are currently
studying for a Foundation Degree in Crowd Safety Management.
The Foundation Degree has been designed by experts in the fields of
crowd safety and the course is run at Buckinghamshire New University
over a two-year period.
The Foundation Degree covers many subjects including:
The British Institute of Innkeeping Awarding Body (BIIAB) is the wholly owned awarding body of the British Institute of Innkeeping, a professional association for the licensed retail sector.
Edexcel, a Pearson company, is the UK’s largest awarding body offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally.
l how to increase your skills
and strategies for dealing with
hands-on situationsl how to reduce risk
through better understanding
of the use of force and the implications of physical
interventionl Staff benefit from the
credibility and expertise of
BIIAB, the leading awarding
body in licensed retail and
Maybo, the leading conflict
management specialist.
The course teaches:
Security BiiaB accredited Maybo Physical interventionShow & Event Security has long recognised the need for staff
performing higher risk roles, such as that of door supervision, to be
taught safer methods of physical intervention, which would help reduce
use of high-risk techniques, and improve staff and customer safety.
hABC is the fastest growing Awarding Body in the UK. We are recognised by Ofqual, Welsh Government, CCEA and SQA to award accredited Food Safety, health and Safety, hACCP, First Aid, Licensing, Security (SIA), Fire Safety and Teaching qualifications in England, Wales, Northern Ireland and Scotland.
SES
GUAR
DS
42
SSe
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SES GUARDSCONTACT
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44
Show and Event Guards
Show and Event Guards offer a range of bespoke Manned Guarding staff solutions which
can be tailored for any situation. In addition to providing the highest calibre of staff to
meet your baseline Manned Guarding needs, we are uniquely equipped to deliver multi-
skilled, quality staff to cover any short notice requirements.
Show and Event boasts a large team of highly trained and committed personnel fully
licensed under strict SIA regulations. All staff are trained to the highest standards with
both in-house and site specific training which is tailored for each new contract and
venue. These standards are maintained by a dedicated management team with regular
site visits and client meetings to ensure that all assignments are implemented and
accomplished efficiently.
Our officers are assisted by a 24 hour control centre to manage daily guard attendance,
conduct regular over-night check calls and deal with any staffing concerns and last
minute requirements from our client. This service ensures that our night time staff are
supported and that our level of service is maintained at all times.
Our uniformed security guards will be dressed in a smart and recognisable uniform
while they are responsible for the security of your premises, including an identification
card for your complete peace of mind. We can also provide discreet plain clothed
security officers who will dress in a way which will enable them to subtly blend into your
work place.
COMPANY
PROFILEEVENTS
MANAGEM
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STANDARDSCONTACT
VENUESTRAINING
‘Manned Guarding staff solutions which can be tailored for any situation’
The Security Industry Authority is responsible for regulating the private security industry effectively; to reduce criminality, raise standards and recognise quality service in Great Britain.
Link-up is the UK rail industry supplier registration and qualification scheme. Used extensively by procurement, engineering, safety and quality professionals as well as organisations who need to comply with European Procurement Legislation and Railway Group Standards.
TRAININGSES GUARDS
Servicesl Manned Guarding
l Retail Guarding
l Stewards
l Security Receptionists
l Security Guard Patrols
l Customer Service Staff
l ATG Gate-Line Staff
l Emergency Cover Gate-Line Staff
l Crowd Control (Rail or Stadia)
The presence of a security officer acts as a visual deterrent of crime, protecting
your property and minimising the risk of damage from theft, vandalism and
other criminal activities. Additionally, security guards control access points
into your property for visitors or legitimate working personnel. Our guards can
dissuade thieves from retail outlets, man front reception desks at corporate
facilities, and even control access to car parking facilities.
Show and Event Guards are confident we can supply a fully accountable, well
managed guarding service to meet the individual needs of any Customer and
their security budget.
Sectorsl Rail
l Retail
l Public Sector
l Construction
l Corporate Property
l Show and Event Guards Head Office 020-8804-5058
l www.sesguards.com
For more information
46
SSe
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S
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Event Uniform
‘Our appearance is critical in providing a professional service to our clients’
48
We believe the appearance portrayed by staff working for the company is critical in providing a professional approach towards the service we give our clients. Our uniform represents a statement that we are different to all other companies, which is why our style has been developed. All staff are provided with company uniform, providing clear identification as to their specific role. Depending on the event, weather, venue and client’s specific requests the style of uniform will vary, any one of the following options are available. Jeans and trainers are strictly forbidden.
t steward
SES issued Identity card
Steward polo shirt with clear reverse ID for the public
Black tailored trousers with black polished shoes (ladies may wear black knee length skirt).
Reversible Bomber jacket
Hi Visibility shower-proof jacket
STANDARDSSES GUARDS
1. SIA door supervisor polo shirt2. Issue SIA & SES ID card3. Reversible Bomber jacket4. Hi Visibility Shower proof jacket
s sIa dOOr sUPerVIsOr
1
2
3
4
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SIA approved:Quality assuredShow and event are proud to confirm that we are approved SIA contractors. We hold SIA approved contractor status for the provision of Door Supervision and Security Guarding services. The Security Industry Authority is the organisation responsible for regulating the private security industry. SIA is an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. Their mission is to regulate the private security industry effectively; to reduce criminality, raise standards and recognise quality service in Great Britain. SIA’s Approved
‘We aim to create the UK’shighest standard of crowd management services’Contractor Scheme introduced a set of operational and performance standards for suppliers of private security services. Those organisations that meet these standards are awarded Approved Contractor status. This accreditation provides purchasers of private security services with independent proof of a contractor’s commitment to quality. Security suppliers must meet 89 different performance indicators which are based upon widely recognised business improvement models (including ISO9001:2000 and European Foundation for Quality Management Excellence Model).As such, the ACS stands out as having good practice criteria.
www.sia.homeoffice.gov.Or contact SES for any help or guidance 02088045058
50
1. Management polo shirt2. Issue SIA & SES ID card3. Management jacket4. Management waterproof
s ses MaNaGeMeNt1. Supervisor polo shirt2. Issue SIA & SES ID card3. Supervisor jacket4. Hi Visibility supervisor waterproof
s eVeNt sUPerVIsOr
1 1
2 2
3 3
4 4
1. Black suit and White shirt with SES tie2. Issue SIA & SES ID card
1. Hi Visibility SES Assessor Vest2. Issue SIA & SES ID card
COrPOrate
s ses assessOr1. Hi Visibility SES Vest2. Issue SIA & SES ID card3. Show and Event tie
s sPOrts
1
2
2
1
1
2
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s
3
STANDARDSSES GUARDS
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Professional Conduct
Our professional image is supported by our commitment to also ensure the professional
conduct of our staff. Our induction training and continual assessment not only informs the staff
of our company what our policies are but also monitors the standards they are expected to
maintain. For example...
l It is against company policy for Show & Event Security staff to solicit from any artist, client,
promoter, venue or members of their staff, photographs, autographs, tickets or passes.
l It is against company policy to bring non-company personnel to work without prior consent.
l To maintain our professional standards, all staff are requested to arrive for work 15 minutes
prior to their call time.
l When representing the company our staff are requested to maintain a high professional
standard towards their work and appearance at all times.
From the very beginning we have recognised that discrimination is unacceptable and have
adopted a formal equal opportunities policy. Our policy has been reviewed to ensure that we
continue to meet the guidelines set by the current Equality Act (2010) and is implemented in
accordance with all appropriate statutory requirements and relevant codes of practice.
Breaches of the policy may lead to disciplinary action. The aim of the policy is to ensure no job
applicant or employee is discriminated against, either directly or indirectly, in recruitment or
employment on the grounds of age, race, colour, nationality, ethnic origin, religion,
political opinion, sex, marital/civil partnership status, pregnancy and maternity, disability,
sexual orientation or gender reassignment. As part of our commitment we will ensure that the
policy is circulated to any external persons responsible for our recruitment. A copy of the policy
will be made available for all contractors, employees and applicants for employment.
Equal opportunities policy
COMPANY
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‘With more than 800 event and security personnel, we take particular care in the recruitment of all employees’
COMPANY
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Show & Event Security employ more than 800 event and security personnel. We take
particular care in the recruitment of all employees as we believe it is crucial to providing the
level of service our clients require. We have adequate supervisory staff to ensure that, where
necessary, all events have a supervisor on site to ensure the smooth running of the event. We
recruit locally wherever possible to minimise the time, expense and effort taken by our staff in
travelling to and from work. This approach is reflected in our advertising for new applicants.
In applying to join Show & Event Security each individual must complete a comprehensive
application form. All applicants must:
l Be willing and able to work night and weekend shifts.
l Be able to work as part of a team.
l Possess the ability to communicate effectively, both orally and in writing,
with people at all levels and with diplomacy and tact.
l Be able to use their own initiative and work unsupervised when necessary.
l Above all, meet our clients’ requirements and demonstrate flexibility in
attitude and approach to their work as and when client needs change.
In completing their individual application forms, prospective employees are required to sign a
declaration specifying their understanding and consent that:
l Show & Event Security will undertake vetting and verification of their work history.
l Show & Event Security will undertake a higher level of screening (BS 7858) where the
position they are applying for involves the undertaking of security duties.
l Show & Event Security will request a medical examination if they deem it necessary.
l The applicant certifies that the information provided in their application form is true.
l Any misrepresentation of the facts may result in their immediate dismissal.
l All event personnel are screened to BS 8406, Event Services and Crowd Safety
Services Code of Practice.
Each applicant attends a presentation providing information on the job specification and
company profile. After this, if the applicant is confident they can meet the required standards,
they will be invited to an interview with a member of the management team and then have their
application vetted. Staff commence their initial involvement with the company based on
a telephone reference vetting procedure and a closely monitored probationary period.
Those staff working on more sensitive security duties or with children will undertake an
enhanced CRB check and undergo further vigorous checks regarding their 5-year history.
Only once all the reference requests have received a satisfactory response and the
probationary period has been completed will a formal contract be offered.
Employment Policy
STANDARDSSES GUARDS
56
‘Show & Event Security will meet and, whenever possible, exceed the expectations of our clients’
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Our missionOur mission is to be regarded by all our clients as an organisation that always delivers
excellence. We are an SIA-Approved Contractor (ACS), assessed to British Standard EN ISO 9001,
and all of our company and operational procedures meet with the requirements of
BS 7858, 8406 and 7960. Show & Event Security also meets relevant SIA and BSIA codes of
practice for event leisure requirements, with due regard to all relevant codes of practice and
guidelines relating to sporting and stadium events (as defined by the Guide to Safety at Sports
Grounds [Green Guide].) To continue achieving the SIA ACS Standard we must prove annually to
an independent assessor that we have met the Government’s strictly defined standards.
Show & Event Security are committed to achieving total customer satisfaction. To succeed in
this mission we maintain a comprehensive and practical quality system which will meet and,
whenever possible, exceed the expectations of our clients by getting it right first time, every
time. This is achieved and monitored by our appointing of a dedicated Quality Control Manager
and through the senior management’s attention to the following key areas:
l Overall management of our documented quality system to comply with BS EN ISO 9001,
BS7858, BS9760 and relevant SIA codes of practice, as well as all relevant codes of practice
and guidelines relating to sporting and stadium events as defined by the Green Guide (and
as laid down in BS 8406).
l The adherence to the above standards by all members of our staff and the continual
training and updating of their skills to enable them to provide a top-quality service.
l The continuous review and improvement of our quality system, and the training of all staff
in quality awareness.
We are proud to boast a team of qualified assessors, dedicated to our continuous training and
assessment programme. This not only meets the needs of the NVQ qualifications that we
train our personnel towards but also serves to provide tight quality control measures when
monitoring the performance and progress of our staff.
Maintaining quality of service
Quality Standards
Assessors
STANDARDSSES GUARDS
58
The Security Industry Authority is responsible for regulating the private security industry effectively; to reduce criminality, raise standards and recognise quality service in Great Britain.
The BSIA is our industry’s trade association, its members being responsible for more than 70% of UK security products, services, distribution, manufacture and installation of security equipment, security guarding and consultancy.
The Standards Explained
l SES Head Office 020-8804-5058
l www.showandevent.com
l www.bsia.co.uk
l www.sia.homeoffice.gov.uk
l www.isoqar.com
l www.crowdsafetymanagement.co.uk
For more information
ISOQAR was founded in 1991 as one of the first independent certification bodies in the UK. It now enjoys one of the broadest scopes of accreditation in its industry. In October 2010 ISOQAR was acquired by the Alcumus Group, a multi-disciplinary provider of risk management, compliance and certification services. Today ISOQAR has its own regional auditors throughout the UK and a network of operations across the globe. UKAS - The United Kingdom Accreditation Service is the sole national accreditation body recognised by government to assess, against internationally agreed standards, organisations that provide certification, testing, inspection and calibration services.
Cert. 9953ISO 9001
ISO 14001ISO 18001
The Centre for Crowd Management and Security Studies was founded in 2000 by Dr Mick Upton. The knowledge generated by the Centre’s groundbreaking work on projects in the UK and overseas has been utilised to improve safety at a wide range of events. To support its activities focused on research, business development, training and education.
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‘Adherence to these standards enables SES to deliver a top quality service’.
STANDARDSSES GUARDS
60
Show & Event Security treat health and safety with the utmost respect and regard the promotion of
safety and hygiene within its business activities as an essential part of the company’s responsibilities.
We utilise the services of an external auditor to provide a tightly monitored audit system specifically
for Show & Event Security’s health and safety matters. This system includes a yearly inspection of both
the office premises and procedures carried out at event sites. The inspection is clearly documented and
readily available to any client should they wish to view the contents. Furthermore, the auditors ensure
that all management and senior event operatives are trained in health and safety matters and that the
company stays ahead of any relevant legislative changes.
1.01 The company recognises that its activities relate to, or are carried out at, office and/or sites
where hazards may exist and it is, therefore, its policy to so conduct its activities that the health
and safety of its employees and others who may be affected by such activities are ensured so far
as is reasonably practicable.
1.02 The company policy is embodied in the following six objectives:
1. To set and maintain appropriate standards for health and safety as they relate to employees and
others affected by the company’s activities.
2. To maintain these standards by following statutory requirements established company and
national practices and, where and when appropriate, to review and improve these practices on a
continuing basis.
3. To ensure that all employees and others affected by the company’s activities are informed of
these standards by effective training and communication.
4. To ensure that all employees understand their responsibilities and discharge them with
reasonable care.
5. To encourage the participation of employees in accident prevention and the promotion of
effective joint consultation in health and safety matters, and to see that suitable arrangements
exist within the company to further such joint consultation.
6. To co-operate with the appropriate local and national authorities in matters relating to the
health and safety of employees and the company and, where reasonably practicable,
of others who may be affected by the Company’s activities.
1.03 The policy will be subject to review and revision as necessary and any changes will be brought to
the notice of employees of the company as soon as reasonably practicable after they have been made.
Health & Safety
General policy
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1.04 The overall implementation of the Company Policy is the responsibility of the Managing
Director of the Company. The MD will in turn expressly delegate the day to day implementation of
matters relating to health and safety outlined in the six objectives of 1.02 via the Company Managers
to the designated staff who will carry out their duties in accordance with the health and safety
organisation outlined in the chart forming part of this statement. Each employee should note that he or
she has a statutory duty to cooperate with others in the fulfillment of their duties under the Health and
Safety at Work Act.
tony Ball, Managing director, show & event security
Company Insurance Broker: Oval Insurance Broking Ltd, incorporating Torribles Special Risks
address: Temple Circus House, Temple Way, Bristol, BS1 6HG
details: Full employee
Public liability
amount: £10,000,000 per claim
Responsibilities and organisations
Insurance details
STANDARDSSES GUARDS
62
Contact Details
Show & Event Security,60 Papyrus Road,
Werrington,Peterborough.
PE4 5BH.
Show & Event Security,Unit 1 Sovereign
Business Centre, Stockingswater Lane,
Enfield, Middlesex.
EN3 7JX.
Show & Event Security,Unit 6 Acorn Industrial Centre,Swansea ITEC,250 Carmarthen Road,Swansea.SA1 1HG.
Show & Event Security,Unit 902 b SmethwickEnterprise Centre,Rolfe Street,Smethwick,West Midlands.B66 2AR.
Peterborough Office01733 576222
Head Office020 8804 5058
Swansea Office01792 [email protected]
Birmingham Office01215 [email protected]
Show & Event Security,17 George Street,
Luton,Bedfordshire.
LU1 2BJ.
Luton Office01582 486203
Kent Office07812 078 773 [email protected]
Show & Event Security, Riverside Business Centre, Riverside House, Riverlawn Road, Tonbridge, Kent. TN9 1EP.
For more information please visit our website www.showandevent.com
Company
profileeVenTS
manaGem
enTSerViCeS
TraininGSeS GUarDS
STanDarDSConTaCT
VenUeS
VIP/Backstage l close ProtectIon securIty l cctV l control room l securIty resPonse teams l Front oF stage PIt teams l crowd management consultancy l management teams l sIa lIcensed door suPerVIsor l stewards
w w w . s h o w a n d e v e n t . c o m
