SIRIMLINKqualitysummit.sirim.my/document/SIRIM Link/SIRIMLink Issue 3_Web 2017.pdf“Another new development is the ‘TOMEKER’ (tongkat, meja & kerusi) – a walking frame that

1SIRIMLINK | VOLUME 3/2017

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Social Innovation - Ideas that change lives for the better06 Fusing the inorganic with

the organic14 Improving safety of motor vehicles23

VOLUME 3 2017

Innovation in Motion

2 SIRIMLINK | VOLUME 3/2017


ADVISORProf. Ir. Dr. Ahmad Fadzil Mohamad Hani

CHAIRPERSONZurina Mohd Bistari

MEMBERSCo-Chairman-Raja Yahya Raja Ariffin Zalinda Baharum Dr. Neelam Shahab Wan Mazlina Wan Hussein Azhar Abdul Raof Romzee Ismail Hasmafatiha Harun Cher Dong Theng R. Karuwaharan Salmah Nordin Ruhil Amani Zainal Abidin Nurazlina IsmailIrene Safinaz HassanAminudin Abd AzizAhmad Yani Ahmad RidzuanZanariyah AliBahiyah Azrak @ Edrak

PUBLISHED AND PRINTED BYSIRIM Berhad

SIRIMLink is an official publication of SIRIM Berhad. The bulletin is distributed free to our clients and associates, business and research establishments.

Copyright © SIRIM Berhad.

For further information on the articles featured in this magazine, please contact:Corporate Affairs SectionShared ServicesSIRIM Berhad1, Persiaran Dato’ MenteriSection 2, 40700 Shah Alam, Selangor

Tel: 03-5544 6772Fax: 03-5544 6745

Email: [email protected]

Opening New Frontiers for Every day, Life-changing IdeasIdeas or innovations if not promoted or developed will not see the light of day – or in this context - the shelves of a store.

SIRIM has, for the last few years made concerted efforts in various initiatives to bring new ways of raising the quality of life to the populace.

Commercialisation is the movement that brings inventions and innovations to the masses in a – taking a cue from its name – commercial manner.

The Malaysian government - the Ministry of Science, Technology & Innovation (MOSTI) in particular, has reached out to the people through the MOSTI Social Innovation Programme. Various quarters have benefited from pilot programmes which have significantly helped to improve their lives, mainly from a business point of view.

As the government is pulling out all the stops to not only enhance the lives of Malaysians but more importantly be the catalyst of growth for various local industries – Malaysian home-grown innovations will clearly have a very bright future in the very competitive world markets.

Foreword

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the organic14 Improving safety of motor vehicles23

VOLUME 3 2017

Innovation in Motion


Contents

SOCIAL INNOVATIONS - Ideas that change lives for the better

6National Additive Manufacturing landscape

8

Seeking new innovations with Technology Market Radar (TMR)

10

12 Fusing the inorganic with the organic14

Lighting up fishermen's lives


Raising the bar on STAFF MOTIVATION

Grooming sentinels for the oil palm industry

18

Improving safety of motor vehicles

21

Making no bones about alternative grafting material

23

26 28 Managing innovation

Lighting up fishermen's lives


Malaysia’s push for innovation is in full swing. Since 2015, the Malaysian Government – specifically the Ministry of Science, Technology and Innovation (MOSTI) has embarked on a concerted drive to encourage the generation of new ideas and eventually the commercialisation of those ideas.

The New National Policy on Science, Technology & Innovation (NPSTI)’s agenda is described as “to advance Malaysia towards a more competitive and competent nation built upon a strong Science, Technology and Innovation (STI) foundation.” The policy is formulated based on the nation’s achievement, challenges and lessons learnt. It charts new directions to guide the implementation of STI in creating a scientifically advanced nation for socio economic transformation and inclusive growth.

SOCIAL INNOVATION -Ideas that change lives for the better

DATUK WIRA DR. ABU BAKAR MOHAMAD DIAHDEPUTY MINISTER OF SCIENCE, TECHNOLOGY AND INNOVATION

Social Innovation by its official

definition is “the development

and implementation of new

ideas (products, services or

models) to meet social needs and

create social relationship and

collaborations. It is aimed

at improving human well-

being. Social innovations are

innovations that are social in

both their ends and means”.



SOCIAL INNOVATION - IDEAS THAT CHANGE LIVES FOR THE BETTER

Tell us a little about what is Social Innovation.“It is innovation to solve public problems from community to the community, or from scientists to community or from Government agencies to the community.”

“We (MOSTI) buy the product and allow certain portions of the community to try it and if they like it, we hope that when we commercialise it, they will purchase the product.”

“An example is fibre-bitumen developed by researchers at Universiti Technology Mara (UiTM) which is used for mending potholes on the road. After conducting trials in Melaka with this product, we received inquiries from FELDA for the product. Another example is a material which solves leakage problems in the roof of houses which was tested on the roof of a mosque.”

Could you tell us which are the communities involved in Social Innovation?“They (the communities) are from all walks of the population. They can be urban, rural or from the (Government) agencies.”

“One example of the innovation is the pulleys that fishermen use to pull their boats to shore when they return from a fishing trip - imagine, the heavy boats – this really helps them a lot.”

“Another one (example) is the “Kompang X-ray”. This is an innovation which utilises used x-ray films to replace the skins of animals for the kompang drums.”

Social Innovation involves the inventiveness of citizens including those in civil societies (such as organisations), local communities, businesses and public servants and agencies involved in the provision of services.

How does MOSTI work with these communities?“In MOSTI’s Social Innovation (MSI), there must be three parties. Firstly, there is the community which we call a collaborator; secondly, the people who are innovators; and thirdly, our agencies.”

“We work together with the fishermen’s association to give them Wi-Fi-enabled boats.”

“Another new development is the ‘TOMEKER’ (tongkat, meja & kerusi) – a walking frame that has a small table for the user to sit and also have a place to put their drink.”

Give us some examples on how far reaching these SI initiatives are in improving the lives of ordinary Malaysians.“We had some visitors from Egypt and Africa recently. I shared with them what we have done on Social Innovation and they were absolutely impressed.”

To your knowledge, how has been the response of the target audience to the SI initiatives embarked on by MOSTI so far? “Most people who are participants of the initiative do not fully understand the objectives of SI. When they receive free products for them to test, they take it for granted. They like the product and find it very useful, so they take the Ministry for granted. When they break it or lose it, they come and ask us for another one – thinking it’s their right to have it.”

“This shows that a lot of people are not willing to pay for new technology…”

“How to solve this problem? Well, with the Malaysia Commercialisation Year (MCY) 2017, we are pushing for products to be commercialised and made available in the market for purchase.” E

And under the umbrella of the NPSTI, is Social Innovation. Social Innovation is MOSTI’s strategy to channel those ideas into technologies that will improve the lives of the people.

SIRIMLink was granted an audience with Datuk Wira Dr. Abu Bakar Mohamad Diah, Deputy Minister of MOSTI at his office in Putrajaya where he was asked for further enlightenment on the subject.



A lot of the fishermen’s work activity is done in the dark – at night

or the very early hours of the day. At the estuary, it’s pitch dark

and the only light available is the lamp powered by their engines

(and boat battery) or the torchlights that they carry with them.

SIRIM through the MOSTI Social Innovation Programme has set up

a pilot project for fishermen at the Bakau Tua jetty, near Kuala

Muda in Kedah.

SIRIMLink had a chat with Abd Hakim Hashim, SIRIM’s project head

for the Solar Panel Lights pilot programme.

THE BAKAU TUA JETTY SOLAR PANEL LIGHTS PROJECT

The life of a fisherman seems simple to the layperson. Just sail out, cast the net and sail slowly home with the catch of the day.

When SIRIMLink set out to a fishermen’s village in Kedah recently, it was discovered that behind their smiling, carefree looking faces – there’s a whole new world of concerns that is unseen and unknown to the uninitiated.

Lighting Up Fishermen’s Lives

Specially-selected for its off-grid locationAbd Hakim explains that Bakau Tua jetty is selected for

its location. It is a spot where fisherman not only land

their catch but also where they carry out all their work –

cleaning, mending the nets, etc. - sometimes in the dark.

It is also chosen as this jetty is off the TNB grid. There is no

electricity supply to the jetty.

Abd Hakim explained that the lamp post where the solar

panels and lamps sit upon is a result of SIRIM’s research.

Made from a composite material, it is both sturdy and also

rust-proof (as it is located by the river where salty air can

be corrosive).

The battery used to store the solar energy generated by

the solar panels is another innovation by SIRIM. It is of

Lithium Ion variety – similar to that used for electric cars.

Abd Hakim said that the lights are for the convenience of

the fisherman – where it gives them light when it’s dark

for them to do their chores. It is also for them to see better

when they take their boats out in the early hours of the

morning.



Abd Hakim further revealed that these solar panel lights are

actually not something new – they have been installed in many

places – at parks and other recreational areas mainly for the

safety of people. However, for Bakau Tua, this is a first at a jetty.

The fisherman’s view Zainon Abdul Kamil, fondly known as Pak Non, a fisherman

with the fishermen association in Bakau Tua explained that

the association had discussions in an agreement to allow the

latter to go ahead with the project.

A well-received innovation by SIRIMThe lights have been installed at the jetty for more than three

months now and fishermen have benefited from the new lights.

Pak Non related how the fishermen in the area have benefited

from the new lights and how it allows them to carry on with

their work - regardless of whether it’s day or night.

“When they can finish their work quicker – it means that they

can spend more time at home,” says Pak Non with a smile on

his face.

Pak Non also brought up another area where the lights

provided an advantage – security. With these lights, he says

that it acts as a deterrent to theft of equipment or the boats’

catch. Pak Non also added that the lights act as a beacon – for

the returning fishermen to

recognise the jetty so they

can moor their boats to the

right place. E

LIGHTING UP FISHERMEN’S LIVES



How does this ‘boom’ into the digital era happen in the Malaysian context come into being? We have to look at three drivers of strategic thinking on additive manufacturing namely:

• Identifying the right type of application with the right type of technology;

• Understanding the material science that will be required for differing types of production and uses; and

• Integrating additive manufacturing into conventional production processes and possibly business as well (Langer, 2016)

As AM proliferates and is being adopted, implementation of additive manufacturing by companies will be varied. The majority it is thought, will skim the surface in adopting the technology – opting for reducing product development costs or swapping a 3D printed part for a conventionally built part.

Other companies may be bolder and embrace more strategic implementations of Industry 4.0, building a reconfigured value chain along the way (Langer, 2016).

Additive Manufacturing or AM is one of the pillars of Industry 4.0 and has the potential to truly push Malaysia into the digital age.

This can be done if the nation’s industry adopts it in a large scale. AM technology is one of the nine digital pillars of Industry 4.0 which the government is pulling out all the stops to realise.

This transformation will be the enabler of Malaysian industry to utilise functionality and speed of software to turn their operations into a global scale, integrating manufacturing with the supply chain to create a competitive advantage for Malaysian companies and businesses.

However in reality, this is still fraught with various challenges. For instance, its relatively recent emergence and less than encouraging take-up in Malaysia shows that many factors are not apparent enough. In order for this transformation to begin, there is a need to know the extent of the technology’s penetration into local industry, what industries are embracing it and whether these companies have achieved business sustainability that meets the environmental impact requirements.

National Additive Manufacturing

landscape (A SIRIM study on the landscape of Additive

Manufacturing in Malaysia)



The landscape study on AM application in Malaysia addresses the following objectives:

1. To identify the additive manufacturing landscape in Malaysia by profiling the type of AM technology and the extent of its application for industrial use by organisations in Malaysia.

2. To identify and investigate factors that constitute as barriers or challenges faced by Malaysian industries in adopting AM technology for the purpose of understanding what it will take to proliferate this technology in the Malaysian industrial landscape. E

In this scenario, policy and implementation plans will have to be developed to support industry for a smoother transformation to AM technology - which has to take into account ground realities.

In the quest to investigate further into the barriers that are acting as stumbling blocks to SMEs’ adoption of AM technology, SIRIM conducted a nationwide survey on 200 organisations in the country for more important data.

As the results come in, 69 respondents recorded a return rate of 34.5%.

The following table illustrates the results of the survey.

Table 1: Numbers and Percentage of Respondents According to Sample Type

NATIONAL ADDITIVE MANUFACTURING LANDSCAPE

Source: SIRIM AM Survey 2016

Sample Type n=200 Returns Percentage of returns %

Structure Interviews 15 14 93.3%

Group Survey 53 35 66%

Online Survey 122 14 11.5%

Pilot Survey 10 6 60%

Total 69 34.5%



The Technology Market Radar (TMR) is a pillar of the SIRIM-Fraunhofer programme. In the country’s effort to push for commercialisation and indeed to embark on a journey towards Industry 4.0, the TMR can be likened to a vehicle to take Malaysia to developed status.

To find out more about this crucial tool in the whole Industry 4.0 scheme of things – SIRIMLink sought to be enlightened on the subject matter by Ir. Mohd Salleh Ngah Mat Drus , the Head of Commercialisation Unit at

SIRIM Tech Venture Sdn Bhd or STV.

“Firstly, it is an intelligence tool - a business tool to assist SMEs to undertake market, intelligence and market trends for making strategic decisions and technology investments,” Ir. Mohd Salleh began to explain.

“It is designed to be accessed by SMEs, ministries and government agencies to retrieve relevant strategic information technology and business trends complemented with an analysis from opportunities and challenges to that particular technology,” he added.

Ir. Mohd Salleh further revealed that the TMR is also a substantial, quick tool where its platform is designed from a combination of the technology management standpoint and IT perspective, capable to manoeuvre and channel data on technology and market, and transport it into potential new products and business models in future markets. TMR is developed by SIRIM in collaboration with the Fraunhofer team.

Seeking New Innovations with Technology Market Radar (TMR)

Cost

Potential for differentiation

Technology applicability

Market potential

Technology maturity

Max. value

Current status

3

2

1

0



SEEKING NEW INNOVATIONS WITH TECHNOLOGY MARKET RADAR (TMR)

Designed for SMEs easy accessFrom Ir. Mohd Salleh’s elaboration, TMR appears to be a resource hub where companies wanting to develop a certain technology and produce goods or services from it will have access to very useful data.

“From the national industrial perspective, the SMEs can access the tool (TMR) to extract information on investment cost and technology trends, which they can utilise to embed into their business. They extract the information that is relevant to their line of business and with this information, they can use it to further enhance or improve their existing technology.”

Companies can access the TMR by logging on to www.tmrmalaysia.sirim.my. Companies can use this data to enhance their technology in their drive towards Industry 4.0.

Ir. Mohd Salleh stated that they often rely on experts to provide them with the information. As the information could change very rapidly daily, they have technology field officers or scouts who will update the information in the radar periodically.

What’s hot now?Ir. Mohd Salleh further elaborated on what was on the radar right now. There are two hot topics in the radar right now.

“Firstly, it is Industry 4.0. The other topic is renewable energy. These topics are our high priority focus as a result of our workshops with the SMEs and with the government agencies and interviews with prominent leaders such as the CEO of SME Corp.”

He revealed that STV had made a presence at the Food for Future convention – the 19th Malaysian International Food & Beverage Trade Fair, in September 2017 and NICE (National Innovation and Creative Economy Expo) in October 2017 and will be attending the 20th SME Annual Showcase & Conference 2017 by SMIDEX – to put the word out that STV is here and what is in store for interested organisations.

TMR is a collaborative effortTMR’s task is huge and does not work on its own. They have help from external parties and there seems to exist a network with experts from rather diverse backgrounds.

“We are reaching out to SME Corp, MOSTI, Khazanah Research Institute (KRI), the National Science Academy for them to suggest experts in various fields to work with SIRIM.”

Ir. Mohd Salleh added more names to the mix of collaborators. “We are already working with the Technology Working Group anchored by MOSTI - the TMR will be the base or foundation for the technology data.”

So, does Fraunhofer’s great traits reflect on TMR? Ir. Mohd Salleh reveals that the SIRIM outfit gets more than just a sneak peek at how the Germans work.

From the collaboration, STV had the chance to engage with a few German SMEs to see how they utilise the technology market radar in Germany.

Exciting topics for the futureSIRIMLink asked Ir. Mohd Salleh ‘what’s next’ – to find out next plans to have an idea what will shape the future of Malaysian industry.

“Under construction is the 'Food for Future’ where we will be working with SMEs to improve on the business opportunities in this area. We will be looking into all aspects of food production such as logistics, automation, smart manufacturing, food safety and so on. Also on the cards are food packaging - for example bio-degradable material, high pressure preservation, labelling and so on. We will also look into food technology such as drying, fermentation and purification. There will be four search fields and 17 technology trends.” Looks like things are getting rather exciting.

“In addition, we hope to have up to 20 radar topics within five years. This will mean there will be up to 500 technologies for the SMEs to access information on and it will be a tremendous help for agencies

to do their technology road-mapping.” E

Ir. Mohd Salleh Ngah Mat Drus Head of Commercialisation Unit, SIRIM Tech Venture Sdn Bhd

CRITERIA CURRENT STATUS

MAX. VALUE

Potential for differentiation 2 3

Market potential 3 3

Technology maturity 3 3

Technology applicability 3 3

Cost 2 3

TOTAL 2 3



Body parts produced in a lab by high-tech 3D printers have been available for a few years now. Closer to home, in Malaysia, there exists a fledgling activity of 3D-printed metal and polymer parts that not only have been successfully printed out – but some of the implants have been applied on actual human cases without much complication.

SIRIMLink spoke to Dr. Kartini Noorsal, Director of the Industrial Centre of Innovation in Biomedical at the SIRIM Industrial Research

facility at Kulim Hi-Tech Park in Kedah recently.

One of nine Industry 4.0 driversWhen asked to elaborate on what is 3D Metal Printing technology, Dr. Kartini replied that “It is the process by which parts are manufactured by laser or electron beam, layer by layer, fusing together into a high performance metal parts. 3D printing is done with a variety of materials and metal is just one of them. Printing with polymers has been done for a long time, but metal is an emerging technology.”

Fusing the Inorganic with the OrganicIdeas that once only dwelled in the realm of science fiction is slowly becoming reality – with the lines between fantasy and reality being blurred every day.

The notion of replacing parts of the anatomy – especially bones with artificial material was mere imagination before, is now becoming more real than day itself.

Dr. Kartini NoorsalDirector of the Industrial Centre of Innovation in Biomedical, SIRIM Industrial Research



Nine technology drivers driving Industry 4.0

Big data and analytics Advanced robotics

Horizontal/vertical software integration

Simulation

Industrial internet (network of hardware integrated sensors)

Additive manufacturing, e.g. 3D printing

Cloud

Cyber-security

Industry 4.0

Augmented reality

3D-printing (In the category of Additive Manufacturing) is one of the nine technology drivers in Industry 4.0

FUSING THE INORGANIC WITH THE ORGANIC

She then explained about the process.

“It is basically the same thing as when we use polymers for instance. The process involves the receiving data which is transformed into a physical model and inserted into the defective part of the anatomy. Using metals is complementary with the other materials. Bio medical grade metal is used for e.g. in craniofacial areas or total knee replacement – and the type of material selected depends on its load-bearing capacity,” says Dr. Kartini.

Efficient and accurate method of bone replacementNext, she related how the 3D-printed part goes from lab to the patient’s body.

“It is done through surgery. Firstly, we need to get the affected part’s data (such as size, shape etc.), where from that we make a model before proceeding with the design of the implant. The designing can either be virtual or physical (moulding). Ultimately, the design has to be validated by the (attending) surgeon before it can be printed.”

Dr. Kartini also explained that there are rather obvious advantages that the 3D-printed implants have over the traditional subtractive technology or machining.

She says, “This is an advantage from the conventional (old) way, where the implants are of a standard size and adjustments such as the removal of bone material was necessary (that could be the healthy bones) before the implant can be successfully affixed. With 3D printing and modelling, the implant can be designed (tailored) to fit the defect or affected area perfectly. This is because 3D-printed implants are patient-specific.”

Answering the query of whether metal implants offer advantages over other materials such as polymers – she explains that all materials complement each other.

3D printed parts for medical application which are mostly still at research stage include:

• Tissues with blood vessel

• Prosthetic parts

• Drugs

• Bones

• Heart Valve

• Ear Cartilage

• Cranium replacement

• Synthetic skin

• Organs

Source: BCG Boston Consulting Group




“We can’t say which is better. It depends on the intended use of the parts”

Although many types of printing are still at an experimental stage, however, tests show that it is increasingly promising.

Some benefits of 3D-printing with regard to medical applications are:

• Customised or personalised medical solutions that can increase the patient’s comfort.

• The use of a visualisation tool to pre-plan the actual surgery is an advantage as it allows the medical personnel involved to intimately understand the defective part of the patient’s anatomy before performing the surgery; and also reduces the surgery time and limits the decision making time.

• Medical professionals will have access to education models for various purposes.

• Advancements in the technology is rapidly making 3D-printing a very viable future solution for organ transplants.

• 3D printing enables on-demand fabrication of medical products, making it potentially attractive for in-house production as well as fabrication in remote areas – thus there is no need to keep stocks of implants and at the same time minimise delays in production of the implants

So far, no complications reported

What of the success rate of such implants?

Dr. Kartini’s reply is that there are no rejection or ‘failures’ – as of now.

“As of now, no complications were reported yet”

She then applies a caveat – saying that at this point in time, because the implants were carried out not too long ago – “However, it is still too early to tell if anything does go wrong as the implantation of the metal implants on patients were done not too long ago. Not much data is available for the compatibility of the implants so far.”

The future is about implant customisation

Inviting her to briefly ‘skip’ to the future – she was asked what does she see this technology growing to be in the future.

“The future may see patients doing their own ‘scan’ of their defective part – perhaps with their smart phones and going online to ‘order’ their implants.” Certainly not science fiction and seems like something that will happen in this lifetime at least.

“There are plans to tie-up with a medical manufacturer to produce the metal implants in Malaysia, instead of getting it printed outside of the country,” Dr. Kartini replied to a question of whether this technology will be exported overseas in the future.

CT Protocols and Process Flow

Request for patient specific implant

Reference CT scanning

guidelinesCT scan of patient

Implant review

method

Virtual models reviewed by surgeons

Approval received

virtual

physical

Scan data converted to

model

Implant design type

Design & model finalisedNon sterilised

implant produced

Physical model produced

Verification and validation of design by surgeons



As a final question, she was asked about whether she sees this technology becoming more inclusive – available to people of all walks of life.

“It may be expensive now, but as time goes by, in the near future when cost of producing the implants go down, it will be possible that this technology can be within reach of all people.

This was seen in the polymer based 3D printing where 3D printers are becoming easy to access and cheaper due to the expiry of the key 3D printing patent. Several key 3D printing patents (including selective laser sintering and stereolithography) expired between 2009 and 2015. For instance, a fused deposition modeling (FDM) printer costs below RM5,000 compared with RM50,000 before expiry of the FDM patent in 2009. (Current and emerging applications of 3D printing in medicine 7 June 2017 Chya-Yan and Murat G) A similar trend will be observed for metal based technologies in the near future.

Personalised implants in the future? Could be a trend if the prices are right…

This scenario seems to have Dr. Kartini’s nod of

approval. E

Locally-printed implants: 3D-printing facility – Contraves Advanced Devices Sdn Bhd in Cyberjaya




SIRIMLink asked Abdul Ghani to give us an idea of how diverse is the range of industries that SIRIM SST has engaged in its illustrious history thus far.

“Over the years we have diversified and served industries such as aviation, oil & gas, semiconductors, electronics and many more,” he shared before adding that the company has offices in strategic locales.

“Apart from having a presence here in Shah Alam, we have branches in four different locations – Penang, Johor, Sarawak and Kuantan.”

SIRIM Standards Technology Sdn Bhd or SST is a company involved in the business of measurement and calibration and related services such as repairs and preventive maintenance. The company has been in the market since 1994, initially as a joint venture between Sime Darby & SIRIM – known as SIME-SIRIM Standards Technology.

SIRIMLink caught up with Abdul Ghani Abdul Rahman, the CEO of the company to find out what it takes to motivate a workforce that is essentially individuals who have experienced the best of two different work cultures.

A tale of two culturesThey are indeed a big operation. That also means a big army of

employees to be looked after.

Abdul Ghani explains that the staff population is somewhat of

a hybrid situation.

“As the staff in the new company were from two different

cultures, we made concerted efforts to assimilate the two,

making it one SST culture and direction and thus making SST a

more dynamic organisation,” said Abdul Ghani.

As many of them were from the private side of the

employment divide, just what did SST come up with to

ensure that the teeth that they cut from the progressive

enterprise stay nice and sharp?

Abdul Ghani believes openness is the way to go to ensure

a healthy employer/employee relationship.

Raising the Bar on STAFF MOTIVATION



RAISING THE BAR ON STAFF MOTIVATION

A give and take approach“We believe in open communication between management and

staff and the practise of transparency among us is critical for success.

There are frequent dialogue sessions between management and

staff, where we share the goings-on and the performance of the

business with the staff, informing how all that is related to them.

The management tells the staff what is expected of them and they

in turn tell the management what they expect.”

Abdul Ghani shared about additional perks that are in store for

staff who put in exemplary performances. There are new incentive

programmes in the works for the staff. For those who secure high

valued contracts for the company will be rewarded accordingly.

Staff who perform above expectations will receive further incentives.

Even new innovations and internal process enhancing ideas will

attract rewards for the deserving individuals.

Abdul Ghani didn’t stop there, to rally the staff and further boost their

morale and camaraderie, there are bonding excursions planned.

“Also on the cards are team-building sessions for all staff.”

When a dedicated and passionate employee starts to treat the

company as his or her own, a spectacular transformation occurs.

SIRIMLink asked Abdul Ghani if this happens in the organisation

under his charge.

“Yes, we encourage them to come up with new ideas and carry

them out as long as they do not run too far from the company’s set

directions. We believe that if the staff think of the company as their

own, it will lead them to be motivated and work harder. Sometimes

they will contribute to the organisation spontaneously. This will

contribute to the success and sustainability of the company.”

Pushing for excellenceAbdul Ghani is then asked how SST sets about to be the well-oiled,

goal-driven organisation.

“SST has set a clear direction for the staff and tailor it to their job

scope while linking that to the overall strategy and processes.

Everyone has a role to play,” he said in a precise and succinct

manner.

“Secondly, SST has an efficient awards/rewards system for staff.

These are the two approaches that will show that their work

contributes to the actual success of the company. Goals will be set

as we go along, to ensure that at the end of the day, we achieve the

objectives that we set.”

Carving a niche for a competitive edgeAlthough SST is in a specialised business, competition is something

that they can’t afford to treat lightly.

Abdul Ghani is then asked how his company positions itself in the

market in the effort to carve out its own niche.

“We assist about 3,000 to 4,000 companies per year in our diverse

range of calibration and measurement services.

The calibration services are important for businesses to minimise

uncertainties. It also helps to improve the accuracy of the

measurement devices. It is important for product quality. Inaccurate

measurement may give rise to false passes in the production process

and compromise on safety, which is a critical element in high risk

industries such as pharmaceutical, oil & gas and aviation.

Abdul Ghani Abdul RahmanCEO of SIRIM Standards Technology Sdn Bhd



An innovation from Politeknik Tuanku Sultanah Bahiyah

SOWING THE SEEDS OF INNOVATION

This may pose a possible danger to safety of individuals consuming

it. This could also lead to false ‘failure’ to the company. It is the same

for industries such as the aviation and oil & gas where there is a lot

of risks involved.

Having established that calibration and measurement services

are essential to businesses and one of the possible determinants

of the success or failure of an enterprise, Abdul Ghani then explains

how the company is reaching out to clients in a more intimate and

comprehensive way.

He explains that SST currently has five labs – in Shah Alam, Penang

(Permatang Pauh), Johor (Senai and Pasir Gudang), Kuching,

Sarawak and Kuantan. The labs are capable of carrying out

calibration in as many as five fields, namely in electrical, force and

pressure, temperature, mass and volumetric as well as dimensional.

He adds that there are other offerings that are important to some

of their clients. “Our value-added services are repairs, preventive

maintenance, collection & delivery of instruments to companies

and on-site calibration.”

In short, SST is positioned to be a total solutions provider in

calibration and measurement services as well as its related services

with an advantage of high service quality and fast delivery.

Abdul Ghani explains the positioning – reiterating that the company

hopes customers will think of SST as the first choice or preferred

choice for these services. “Internally, we will have intensive training

for the staff to enhance their capabilities,” he adds, revealing that

they are beefing up the backroom support for their push towards a

leadership position in the market.

Abdul Ghani was asked about the reach of the business overseas.

“Since 1994, we have been serving customers in Singapore, Brunei

and Indonesia. We are trying to expand further in this region and

working with the Middle East customers.”

Happy customersTheir progressive outlook and aggressive

attitude has earned them some due

recognition over the years.

“We have received appreciation awards

from companies such as Motorola for

helping them in calibration. With them,

we have also successfully secured three

consecutive calibration contracts for a

period of nine years.”

Continuing the list of happy customers,

Abdul Ghani added that “Apart from that,

we have also successfully renewed

contracts with global companies such as

Petronas and Exxon Mobil.”

Looking beyond the horizonThings are moving fast in the world and

the heat from the competition will be blistering in the coming years.

Abdul Ghani says SST recognises the need to look outwards for

resources as standing alone is becoming increasingly difficult. The

answer lies in partnerships with big players, according to him.

“SST needs to enhance the calibration technologies to be on par

at least with the OEM level to enable us to compete in this global

market.

Apart from investing in calibration equipment, we are thinking of

teaming up with OEMs as they have the latest in technology in the

market. Also, we are planning to upgrade our calibration services

into automation to be in the direction of Industry 4.0. In fact, some

of the capabilities have been automated and we will continue from

there. We are also looking to grow our business in East Malaysia and

planning to set up a branch in Sabah.” E

RAISING THE BAR ON STAFF MOTIVATION



For this purpose, a new auditor course was drafted and brought into being – not only to certify individuals who will conduct audits on companies in the industry but also for overall awareness of the standards expected of them.

For more information on the subject, SIRIMLink met with the Head of the Specific Standards Sector Section of SIRIM STS Sdn Bhd, Norlia Musa.

A regulating standardNorlia explains that the MSPO Lead Auditor Course or MSPO 2530:2013 is a series of standards. According to her it consists of four parts.

“Part 1 is the General Principles,” she began explaining. “The standards define the principles and criteria for sustainability of palm oil production which addresses the 3P's Sustainability Development Model - People, Planet and Prosperity.”

She explained further that there are seven principles in the Standards – which stipulates that activities carried out by industry players have to be economically viable, socially acceptable and environmentally sound.

Completing her explanation on the rest of the Standards, Norlia elaborated; “Part 2 is General Principles for Independent Smallholders; Part 3 – Oil Palm Plantations & Organised Smallholders; and Part 4 – General Principles for Palm Oil Mills.”

She explained that the Standards are used for third party independent audit of companies involved in the industry from oil palm cultivation and mill management practices.

The government has recently stepped up the regulation for one of the nation’s most important export crops – oil palm.

Recognising the importance of ensuring not only the quality of the product (of which Malaysia is a world leader) – assurance that planters, oil producers and relevant industries adhere to standards is crucial to complying with the Malaysian Palm Oil Certification Council (MPOCC).

Grooming Sentinels for the Oil Palm Industry


22 SIRIMLINK | VOLUME 3/2017 22SIRIMLINK | VOLUME 1/2017

Norlia said that now that the MSPO 2530 certification is made mandatory – audits are necessary.

The certification bodies or CBs (the entities that are entrusted to certify compliance to the Standards) for MSPO 2530 must be accredited to ISO 17021 by the Department of Standards, Malaysia. One way to be accredited is via the MSPO 2530 Lead Auditor Course for which STS is providing the training.

Norlia elaborates on the course itself.

“It is a 5-day course of 40 credit hours consisting of classroom lectures and exercises such as presentation, role play and a competency-based assignment; culminating in a final examination. When the participant passes, he or she will have to meet the requirements or qualify as a competent auditor. There will be two certificates presented – one for attendance and the other a certificate of achievement for those who pass.”

The approving body is the Malaysian Palm Oil Certification Council (MPOCC).

The need to keep players in checkSo why do the organisations need to be audited?

Norlia replies, “First of all, it is now made mandatory by the Malaysian government for them to do so. Secondly, it is other principles such as it (palm oil) being a competitive business, there is a need to ensure sustainability and also to be environmentally-friendly and so on. There is a need for a third party endorsement that the players in the industry are indeed practising the principles mandated by the palm oil industry.”

For auditors and interested partiesNorlia was then asked about the most likely individuals who may attend the course. “They will be the lead auditors of the CBs (Certification Bodies) firstly. It is also open to all the managers and senior officials of the industry players. This is so that they themselves (within each organisation), have competent and qualified auditors who can help prepare the companies for auditing and ensure that they comply with the principles of the industry.”

Apart from the exam-oriented lead auditor course, there are also shorter awareness courses for those in the industry for them to better understand the requirements of the Standards.

Assimilating standardsNorlia then explained how the Standards can easily integrate or can be imbedded into related Standards such as RSPO, ISO 9001, ISO 18001 and ISO 14001.

“Companies that are already certified with the RSPO, etc., will find it much easier to imbed the

MSPO 2530 into the current management set-up as most of the requirements in the latter are already covered – it is matter of merely enhancing what’s already in there. For instance the health and safety aspect and the environment aspects.”

The learningsNorlia was then asked about the duration and the learnings that participants can expect.

“It includes the understanding of what is under the MSPO scheme or the Standards explained and the auditing skills – or guide to auditing under the ISO 190011. This includes the code of ethics of being an auditor, the do’s and don’ts, learning how to interpret the body language of the auditee, how to write the report and how to close the audit. They (the auditors) will then submit the audit report together with the non-conformance report

(NCR) to the CB.

If a case is found to be non-conformant, the auditee will be given a grace period to close the NCR to prove that they have fulfilled the requirement or carried out the corrective action effectively. Only when the NCR is closed, the CB will recommend that the company be certified. This will put them in the MPOCC’s list of certified organisations.”

The courses are also considered beneficial for companies as it is registered with the Human Resource Development Fund where the cost of the course is claimable. E

Norlia MusaHead of the Specific Standards Sector Section, SIRIM STS

GROOMING SENTINELS FOR THE PALM OIL INDUSTRY



Spurred by the rise in accidents in the country, the Malaysian government has started to regulate the brake pad industry. Manufacturers who sell their pads in Malaysia are required to first obtain SIRIM certification before their products are allowed to be distributed to workshops and auto parts shops.

Improving Safety of Motor Vehicles

Year 2011 2012 2013

Road Fatalities 6,776 6,917 6,915

Source: PDRM

New brake pad testing facilitySIRIM has recently made available a testing facility of international standard for the purpose of testing and subsequently approving brake pads for sale in the country.

SIRIMLink attended a briefing by Nur Fadhilah Muhammad, the Senior General Manager of Testing Services, SIRIM QAS International Sdn Bhd, a subsidiary company of SIRIM Berhad.

Nur Fadhilah began by saying that there are two regulatory bodies in Malaysia with regard to automotive parts in Malaysia that is, the KPDNKK or the Ministry of Domestic Trade, Cooperatives and Consumerism and the Jabatan Pengangkutan Jalan (JPJ) or Road Transport Department.

Elaborating on the different areas of enforcement for the two agencies, she started with the KPDNKK.

“KPDNKK is concerned about whether brake pads that are sold in the (Malaysian) market has the MS (Malaysian Standards) mark, or if it’s imported, it should have the ‘E’ mark. These marks are proof that the product has been tested and approved for sale,” she explains.

“As for JPJ, they ensure that the product has the UN Regulation No.: 13 and UN Regulation No.: 90, where Malaysia is a contracting party to this international regulatory body. The UNECE is an initiative under the WP.29 or Working Party 291. As Malaysia is signatory of WP.29, Malaysia is obligated to recognise all the components which carry the ‘E’ mark. In this case, Malaysia can also issue the ‘E’ mark and other contracting nations will recognise this mark as well.”

KPDNKK deals with conformity in the retail and business establishments (e.g. workshops), whilst the JPJ’s jurisdiction is on the roads.

“Under the Road Transport Act, there is a provision that all vehicles in Malaysia must be fitted with components with the E-mark or MS mark,” reiterates Nur Fadhilah.



These regulations were in fact already in force for two years, she

explains. “It is only now that SIRIM has acquired a testing machine.

Prior to the setting up of this new testing machine, we have been

conducting tests overseas.”

Nur Fadhilah reveals that there are currently 15 local manufacturers

of brake pads in the country who can come to SIRIM to test their

products.

“We hope to provide them with testing services – at a cheaper price,

rather than bringing them to test labs overseas,” hinting that SIRIM

is an avenue for local industry players to save testing costs.

International standard testing at SIRIMSIRIM conforms to the MS 1164 or ECE Regulation 902 regulations of

which both are of the same standard.

At SIRIM, two types of testing will be performed for the brake pads:

• Performance Testing; and

• Material Testing

Tests performed on the brake pads using the Inertia Brake

Dynamometer are motor vehicle-simulated. This means test

conditions are replicated from the actual performance of the brake

on a vehicle.

This model includes the vital components of the brake system - the

brake, the callipers. This test compares the OEM brake pad (from the

producer) with the test subject pad.

Performance testing involves the application of pressure where the

ambient temperature at the pad surface is at 100 degrees Celsius.

The performance of the pad will be plotted on a graph and the

results will be compared with the original (OEM) pad.

In this test discipline, the pads are also tested based on how it

reacts to friction applied. Here, the degree of friction applied during

testing varies as this can be pre-determined by the clients who are

developing pads that are of a specific quality.

When it comes to material testing, one of the tests is called the

‘shear’ test which involves the adhesives lining the brake pad and

the break pad itself.

There is also the compressibility test, which compresses the material

at room and higher temperatures up to 400 degrees Celsius. This

test is to evaluate if the pads are soft or firm in accordance to the

requirement of the standard or regulation. If it’s soft, the pad will

not last long (wears out fast) and if firm, the braking will not be

comfortable – it will be hard and gives the driver a jolt.

Additionally there are the hardness tests and where Malaysia is striving for less harmful contaminants in the environment – the determination of asbestos contains in the brake pad/shoe assembly shall be evaluated.

NO STANDARD OBJECTIVE REMARKS PRODUCT

1. MS 1164 Cold Performance and Speed Sensitivity TestRequired Performance Test (comparison between “OEM vs REM”)

Material TestShear test, Compressibility test, Hardness test and existence of asbestos and marking

Gazetted byKPDNKK

BrakePad/Shoe/DiscRotor/Drum

2. UN Reg. No. 90 Cold Performance and Speed Sensitivity TestRequired Performance Test (comparison between “OEM vs REM”)

Material TestShear test, Compressibility test, Hardness test and existence of asbestos and marking

KPDNKK & Road Transport Department (RTD/JPJ)

3. JASO C 406 Performance test for friction R&D, Development by Manufacturer

Brake Pad/Shoe

4. JASO C 427 Wear test procedure usingInertia Brake Dynamometer

R&D, Development by Manufacturer

Brake Pad/Shoe

5. SAE J2522/21 Performance test (friction material) R&D, Development by Manufacturer

Development byManufacturer

IMPROVING SAFETY OF MOTOR VEHICLES



Nur Fadhilah MuhammadSenior General Manager of Testing Services, SIRIM QAS International Sdn Bhd

Paving the way for the growth of local playersNur Fadhilah says that having a local testing facility for

brake pads can be a great contributor to its growth and of

related industries.

“This testing and the encouragement of the rise of local

players also supports the National Automotive Policy

(NAP) which aims to help local manufacturers become

international players in years to come. They need the

supporting infrastructure for them to achieve that quality

and for their products to penetrate into overseas markets,”

she says.

When can we expect the facility to be opened?

Nur Fadhilah says it will be launched in January 2018.

As for overseas test labs, SIRIM had been working with those

in Germany (TUV Rheinland) and Spain (IDIADA). SIRIM will

continue working with these countries as the former wants

to maintain a good relationship with them and pave the way

for local manufacturers to export their pads overseas. E

Footnotes

1The UNECE World Forum for Harmonisation of Vehicle Regulations (WP.29) is a unique worldwide regulatory forum within the institutional framework of the UNECE Inland Transport Committee.

Three UN Agreements, adopted in 1958, 1997 and 1998, provide the legal framework allowing Contracting Parties (member countries) attending the WP.29 sessions to establish regulatory instruments concerning motor vehicles and motor vehicle equipment.

2ECE Regulation No. 90 (abbreviated "ECE R90") is an ECE Regulation specifying design, construction, and performance requirements and test protocols for replacement brake linings for roadgoing motor vehicles and trailers.

NO ITEM STANDARDS USED SCOPE

1

Inertia Brake Dynamometer,Inertia 245 kgm2

Torque: 6000 Nm

RPM: 2500

MS1164, UN R90, FMVSS 105/135,SAE J1713/661/866/2748/27073,JASO C448, ISO 26867/JIS D4411,ISO 11157

Performance test, wear test, friction test

MATERIAL TEST

2 Hydraulic TemperatureCompressibility

MS1164, UN R90, SAE J2468, ISO 6310 Compressibility Test

3 Shear Machine MS1164, UN R90, ISO, SAE J840,ISO 6312

Shear strength between pad/liningand disc

4 Rockwell Hardness tester MS 1164, UN R90 Hardness

IMPROVING SAFETY OF MOTOR VEHICLES



There are 14 staff in the company, including COO, Dr. Fazilah Fazan. These include four in the production department and one production executive. The work is very technically-driven with the production personnel trained in medical device technology and know-how.

Different from the othersTheir product, GranuMaS is a synthetic calcium phosphate bioceramic-based substitute bone graft. As its composition properties are identical to human bone mineral, it is an ideal alternative for surgical applications requiring non-load-bearing bone grafting procedures such as in Orthopaedics, ENT, Dental and Maxillofacial.

The raw material is a locally sourced high-grade limestone.

Of the types of bone graft products available in the market, there are basically four categories.

The first is a grafting by taking bone from the patient’s own bone called autograft; the second is allograft, bone donated from other people, and thirdly xenografts - bone that are taken from animals.

Making No Bones About Alternative Grafting MaterialSynthetic Bone Grafts – First of its kind in S.E.A.

Patients who need to undergo surgery to mend or reconstruct certain parts of their skeletal makeup are not in an envious position.

Granulab (M) Sdn Bhd, produces material for bone grafting procedures that are wholly synthetic. Indeed, good news for those requiring this innovative product to help stimulate bone growth.

Granulab is the first synthetic bone graft manufacturer in South-east Asia. Previously owned by JCorp Group, the company was acquired by SIRIM in November 2016. It is jointly developed by Malaysian researchers from the Advanced Material Research Centre (AMREC) of SIRIM Berhad, the International Islamic University Malaysia (IIUM), Science University of Malaysia (USM) and the Malaysian Institute of Nuclear Technology (MINT). Granulab obtained the licence to manufacture the product in 2005 and started manufacturing in 2007. The company has already been in operations for 10 years.



Taking it across the seasGranulab has made inroads overseas.

Under the previous management, Granulab penetrated overseas markets such as Brunei and Indonesia. However, since the change in ownership, the distributorship and business licences for those countries have been put on hold temporarily. Granulab has to go through the process of reapplying to enter into those markets. They expect to relaunch in Indonesia by January 2018.

Also in the pipeline there is an up and coming product – namely OSTEOPASTE™ which is a kind of bone cement which is under development.

Fascinating. It looks like Granulab will continue to surprise and create wonder. E

MAKING NO BONES ABOUT ALTERNATIVE GRAFTING MATERIAL

Granulab’s products are unique and happen to fall into a fourth category - of synthetic grafts which do not depend on material harvested from any organic source.

One would imagine that for product of high technology, the manufacturing process would be long and complicated. However, the manufacturing process – from factory to shelf is short - about only 2 weeks.

The product - GranuMaS – is supplied according to the requirement (and the prescription from the surgeon) of the patient. It comes in various shapes and sizes – granular, pins, cubes and chips.

For more unique cases, there are also custom-made bone grafts to cater for specific injuries to accident victims. Granulab has since June this year seen an increase in requests from government hospitals on custom-made bone grafts that are called Synthetic Bone Construct (SBC). While GranuMaS is used as bone filler in any bone cavity, SBC is used in segmental bone defects especially in trauma and paediatric cases. SBC is made from Tri-Calcium Phosphate (TCP) and Tetra-Calcium Phosphate (TTCP), which resorb faster than GranuMaS Hydroxyapatite.

Born out of the need to be neutralGranuMaS is indeed different from other types of bone grafts – in that it is made totally independent of organic (bone) material.

Why synthetic? GranuMaS – synthetic bone graft is developed by SIRIM through a need to have a truly ‘neutral’ product for patients. While other types of grafts are produced from the bones of other humans or animal species – there is the issue of whether it goes against the patient’s religious or ethical beliefs. In this case, as it is made purely from a source that is non-human or animal – it is more easily accepted by all quarters.

Steering clear of ethical issuesSince it is synthetic, does that make it an advantage?

Firstly, there is no ethical issue as it’s made from limestone.

Secondly, the product is osteoconductive (growth of the patient bony tissue onto the synthetic bone as scaffold). The product is 100% hydroxyapatite which is similar constituent to natural bone mineral. Human bone consists of three things; mineral, cells and collagen. GranuMaS is similar to mineral component of the bone and acts as a scaffold, while patient’s body will supple cells and collagen to make complete bone. This material is easily accepted by the body and it also does not dissolve too quickly. This is important as it acts as a ‘scaffolding for the bone to heal and because it dissolves after a longer time - gives more time for the injured or damaged part to heal more completely.

Zero rejectionThus far, acceptance by patients’ bones is 100% - as there are no rejections of the grafts for more than 10 years of usage (since clinical trials). It is very safe and suitable for all patients, especially geriatric patients.

What next?Exciting technology, fantastic product. So what about the future? Can this technology be used in other applications?

The future is in cosmetics. The industry also requires hydroxyapatite for their products. There is also use in future toothpaste products.



The Innovation Management Workshop is a 2-day interactive workshop targeted at SMEs to enhance their soft skills in the areas of innovation management. Being a sub-module under the SIRIM Fraunhofer Programme, it is meant to complement the Technology Audit activities.

The workshop is designed to expose SMEs with a set of methods

and technical know-how to help the organisations implement

innovation management. These methodologies consist of theory

and practices in ideas and technology management. As it will be

interactive in nature, there will be facilitated group sessions that will

take SMEs through the adaptation of technology management tools

together with SIRM’s experts.

The workshop will enable companies to implement and improve

their innovation management practices which will lead to an

opportunity to join the Technology Audit and Uptake Programmes

once they gain qualification.

The aim for participating SMEs is to come away with the ability

to implement suitable management strategies to innovate and

achieve higher productivity.

Managing Innovation



Idea storageIdea generation

Idea stimulation

Technology managementTechnology management is defined as “the integrated planning, design, optimisation, utilisation and assessment of technical products and processes that deliver competitiveness while considering people, the organisation and environment.”

There are several methods that are used to equip an organisation for this activity:

• Market/Technology Portfolio

• Technology Profile and Radar

• Technological Decomposition and;

• Value Curves

Ideas managementThe course will also feature methods of managing ideas from the initial idea generation to the implementation of those ideas.

From the conception of ideas and the storage of ideas, participants will be taught how to generate and retain these ideas through a systematic and planned way.

This is followed by the assessment of these ideas to see if they fit into the direction and plans of the organisation and also to determine if they are viable.

Finally, participants will be shown how to implement those assessed and filtered ideas into the operations of the organisation. E

MANAGING INNOVATION

Generation of ideas

Contact: Fraunhofer Secretariat

Preparation Idea storageIdea generation

Check fit to needs

Evaluate & select

Conduct assessment

Identify object data & target sizes

Define assessment criteria

Analyse initial situation

Assessment of ideas

Systematic and planned Unsystematic and unplanned

Implementation of ideas

Launch phaseProduct planningPrototypingProject

planning


30 SIRIMLINK | VOLUME 3/2017 SIRIM Standard. Ensuring Goodness Inside-Out

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throughQuality, Technology and Best Practices

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TOWARDS OPERATIONAL EXCELLENCE“Creating Value for Customers through

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Key Requirements

1 Leadership

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3 Working in Value Stream

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For more information, please contact:

SIRIM STS Sdn BhdBuilding 2, SIRIM Complex 1, Persiaran Dato’ Menteri

P.O. Box 7035, Section 240700 Shah Alam, Selangor

Tel: 03-5544 6203Fax: 03-5544 6754/6289

E-mail: [email protected] Website: www.sirimsts.my

www.facebook.com/SIRIM.STS

Lean.indd 1 20/3/2017 10:10:55 AM

32 SIRIMLINK | VOLUME 3/2017 ENABLING BUSINESSES. ENHANCING LIVES

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MEASUREMENT PARTNER

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Documents

SIRIMLINKqualitysummit.sirim.my/document/SIRIM Link/SIRIMLink Issue 3_Web 2017.pdf“Another new development is the ‘TOMEKER’ (tongkat, meja & kerusi) – a walking frame that