Upload
betty-fowler
View
235
Download
5
Tags:
Embed Size (px)
Citation preview
SID Patient Interface
An Update
Current SID System
Interface is built on existing SID platform
The Process
• Identification of key stakeholder groups including clinical staff, voluntary and council employees, users of key LTC services
• Conducted interviews and information gathering process
• Analysis and extraction of key elements of design
• Revisited key groups or individuals to discuss and build on original findings
The Process
• Identification of key stakeholder groups including clinical staff, voluntary and council employees, users of key LTC services
• Conducted interviews and information gathering process
• Analysis and extraction of key elements of design
• Revisited key groups or individuals to discuss and build on original findings
Consultation Process
Outcomes
• Clear set of objectives relating to what the interface needs to achieve
• Key design features that support both the individual and organisational requirements
• Failings in existing systems in relation to presentation of information and methods of access
• Do’s and don’ts
Outcomes
• Clear set of objectives relating to what the interface needs to achieve
• Key design features that support both the individual and organisational requirements
• Failings in existing systems in relation to presentation of information and methods of access
• Do’s and don’ts
Key Outcomes
Some Of What We Learned
• Access to genuinely local information is difficult
• The information and interface design needs to support the individual in their current situation
• The interface needs not only support self-management but should also educate about self-management
• Needs to work in unison with other sites such as My Condition, My Life and NHS Inform
• Be targeted towards specific points along the patient journey, with the information tailored to that point
• Help not just with the condition but with the practical issues that surround things like accessing services, being aware of patient responsibilities
• Interface needs to help the individual to make good decisions
• Should be designed around the genuine needs of those with Long Term Conditions in terms of management, diagnosis and relapse
• Locally SID strong brand for this type of site
Some Of What We Learned
• Access to genuinely local information is difficult
• The information and interface design needs to support the individual in their current situation
• The interface needs not only support self-management but should also educate about self-management
• Needs to work in unison with other sites such as My Condition, My Life and NHS Inform
• Be targeted towards specific points along the patient journey, with the information tailored to that point
• Help not just with the condition but with the practical issues that surround things like accessing services, being aware of patient responsibilities
• Interface needs to help the individual to make good decisions
• Should be designed around the genuine needs of those with Long Term Conditions in terms of management, diagnosis and relapse
• Locally SID strong brand for this type of site
Initial Steps
Development of Conceptual Model
• Derived from objectives and consultation
• Focused on architecture and flow of site
• Identifies key structures and their requirements
• Defines data structure and it’s presentation/interaction within the interface
Development of Conceptual Model
• Derived from objectives and consultation
• Focused on architecture and flow of site
• Identifies key structures and their requirements
• Defines data structure and it’s presentation/interaction within the interface
Feasibility Analysis
• Can it be built in terms of
Data requirements
Structure
Usability
Scale and size
Within Timescale
Feasibility Analysis
• Can it be built in terms of
Data requirements
Structure
Usability
Scale and size
Within Timescale
Improvements to Existing System
• Expanded existing database structure
• Improved and more efficient maintenance system
• SID Web Spider
• Improved layout
• Improved search functions
• Better system stability
Improvements to Existing System
• Expanded existing database structure
• Improved and more efficient maintenance system
• SID Web Spider
• Improved layout
• Improved search functions
• Better system stability
Key Design Elements
Strands
• Based on activity within 4 strands including: Physical, Emotion, Lifestyle, Social
• Strands are dynamic in nature and generated from within the database
• Strands are created by user through interaction in the interface
• Strands vary depending on variability of patient situation and experience i.e. condition
• Strands = routes through the interface
Strands
• Based on activity within 4 strands including: Physical, Emotion, Lifestyle, Social
• Strands are dynamic in nature and generated from within the database
• Strands are created by user through interaction in the interface
• Strands vary depending on variability of patient situation and experience i.e. condition
• Strands = routes through the interface
Interaction Points
• Combination of strands at different points creates complete dataset
• Range of resources and messages are applied at these points
Interaction Points
• Combination of strands at different points creates complete dataset
• Range of resources and messages are applied at these points
Prompts
• Messages and triggers presented throughout the interface
• Based around: user lead activity, organisational prompt e.g. appointment, events i.e. relapse in condition
• Designed to educate, guide and reassure
Prompts
• Messages and triggers presented throughout the interface
• Based around: user lead activity, organisational prompt e.g. appointment, events i.e. relapse in condition
• Designed to educate, guide and reassure
Desired Outcomes
For Users
• Understanding effects on you, across three strands
• Understanding the effects on others
• Better prepared for appointments and increase awareness of service requirements
• Understanding the things they need to do
• Greater understanding in preventing or dealing with relapse
• Improved quality of life
• Greater understanding of self-management
• Supports to self-manage
• Raise awareness of existing support in local community
For Users
• Understanding effects on you, across three strands
• Understanding the effects on others
• Better prepared for appointments and increase awareness of service requirements
• Understanding the things they need to do
• Greater understanding in preventing or dealing with relapse
• Improved quality of life
• Greater understanding of self-management
• Supports to self-manage
• Raise awareness of existing support in local community
The System
• Genuine support tool for self-management
• Accessible to all
• Provides the right information at the right point
for the user • Creates a bubble of resource and reassurance
around the user
• Not just for patients but those that care for the individual
The System
• Genuine support tool for self-management
• Accessible to all
• Provides the right information at the right point
for the user • Creates a bubble of resource and reassurance
around the user
• Not just for patients but those that care for the individual
The Next Steps
System Development
• Dynamic strand proto-type
• Search engine
• User Interactions within site (prompts)
• Create the bubble of resources and reassurance around specific variables in strand
• Develop graphic interface
System Development
• Dynamic strand proto-type
• Search engine
• User Interactions within site (prompts)
• Create the bubble of resources and reassurance around specific variables in strand
• Develop graphic interface
Data and Resource
• Map out along strands key requirements within data
• Identify any existing data sources that can and should be added
• Customise existing SID data to be patient friendly
• Populate and categorise data
Data and Resource
• Map out along strands key requirements within data
• Identify any existing data sources that can and should be added
• Customise existing SID data to be patient friendly
• Populate and categorise data