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QualityTamara ARIĞ ÖZUTKU
Siemens / HacettepeRestricted © Siemens AG 2019
Tamara ARIG OZUTKU / GP
Restricted © Siemens AG 2019
17.05.2019Page 2
Index
• Definition of Quality 3-7
• Quality Management System 8
• Project Quality Management 9-17
• Quality Planning 11
• Quality Assurance 12
• Quality Control 13
• PM@Siemens 14-15
• Tools&Technics 16-17
• References&Abbreviations 18-19
• Contact Information 20
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Definition of Quality
Quality is perceived differently by different people.
In a manufactured product, the customer as a user
recognizes the quality of fit, finish, appearance,
function, and performance. The quality of service
may be rated based on the degree of satisfaction by
the customer receiving the service.
The relevant dictionary meaning of quality is “the
degree of excellence”. However, this definition is
relative in nature. The ultimate test in this evaluation
process lies with the consumer. The customer’s
needs must be translated into measurable
characteristics in a product or service. Once the
specifications are developed, ways to measure and
monitor the characteristics need to be found. This
provides the basis for continuous improvement in
the product or service. The ultimate aim is to ensure
that the customer will be satisfied to pay for the
product or service. This should result in a
reasonable profit for the producer or the service
provider. The relationship with a customer is a
lasting one. The reliability of a product plays an
important role in developing this relationship (1)
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Evolution of Quality and Standards
(2)
(3)
One of frequently used definition comes from Juran: Quality is fitness for use.
W. Edwards Deming defined quality as follows: Good quality means a predictable degree of uniformity and dependability with a quality standard suited to
the customer. The underlying philosophy of all definitions is the same – consistency of conformance and
performance, and keeping the customer in mind.
Another definition that is widely accepted is: Quality is the degree to which performance meets expectations. This definition provides a means to
assess quality using a relative measure.
American Society for Quality (ASQ): Quality denotes an excellence in goods and services, especially to the degree they conform to
requirements and satisfy customers (1)
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Quality Principles in Siemens
Quality is determined by our customers.
Quality means understanding and exceeding customer expectations.
Quality starts at the top.
Quality is a value of all employees.
Quality needs to be integrated into products and processes at an early stage.
Quality is a matter of measurement and transparency.
Quality needs continuous improvement
Quality Vision: Siemens stands for world-class quality (4)
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Definition of Quality in Siemens
“Siemens
Stands for
World-Class Quality.”
We aim to become
the benchmark organization
in search of
World-Class Quality and Excellence
Quality is made by “you”
Excellent quality is the basis for the daily work!
Siemens Quality ensures;
Mission
Vision
Understanding and
Exceeding Customer
Expectations
Improving Competitiveness and
Business PerformanceDeploying Improvement Culture as a
driver for Excellence
Continuously Improving Product,
Process, and People Quality
Sustaining Integrated, Clear & Simple
Management Systems
Implementing Excellence
Methods
(5)
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Siemens QM 9 Mandatory Elements(6)
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PM@Siemens
Quality Management System / Project Management
(7)
(8)
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Main objective of Project Management is balancing the project competing contraints.
Project Quality Management
Scope
TimeCost
Non-conformance
Non-conformance
Non-conformance
(9)
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Project Quality Management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It
includes all activities of the overall management function that determine the quality policy, objectives, and responsibilities and implements them by
means such as quality planning, quality assurance, quality control, and quality improvement, within the quality system.
Project Quality Management
(10)
(11)
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Quality Planning
(11)
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Quality Assurance
(11)
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Quality Control
(11)
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PM@Siemens
(12)
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Project Quality Management
PM@Siemens
Project ExecutionProject Sales
PM10
Go No-Go
Decision
PM20
Bid
Decision
PM40
Bid
Approval
PM70
Project
Won-Lost
PM80
Start of
Project
PM100
Order Reciept
Clarified
PM200
Approval
Detail Planning
PM300
Dispatch
Approval
PM400
Material
Resource at site
PM550
Const./Instal.
Completed
PM600
Release for
Customer Accept.
PM650
Customer
Acceptance
PM670
Project
Closure
EARLY INVOLVEMENT
Lessons Learned & Risk
PACT
Project/Quality Plan Draft Project /Quality Plan
QG QG QG QG QG
CCS
PACT
Project /Quality Plan
CCS
PM100
Check
PM200
CheckP300 Check
PM400
Check
PM550
Check
PM600
Check
PM650
Check
Quality PlanningQuality Assurance
Quality Control
Lessons Learned
Customer Complaint Handling / 8D
PMA+ PMA+
Nonconformance Management (Problem Solving Tools)
PROJECT KPI FOLLOW-UP
Site Audits
DPW
Project Plan / Project Quality Plan
Tailoring Tool / QG
PACT
QMiP Job Profile / Task List
Project Q-Report and KPI’s
Site Audits
Nonconformance Management Process
QDMS / 8D
PDR
Lessons Learned
QMiP
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Project Quality Management
Tools & Technics
(11)
(13)
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Project Quality Management
Tools & Technics
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Quality Topics
The root feeds the fruits...
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(1) Quality and Reliability in Engineering - By Tirupathi R. Chandrupatla, Cambridge University Press
(2) http://www.qualindustri.com/quality/history Mohamed, 2002, p1164
(3) Concepts of ISO 9001 and ISO 14001; Garg Akhil, Mar 23, 2015
(4) Siemens Quality Vision
(5) Siemens BE Presentation
(6) Siemens Quality Guideline
(7) http://www.isorequirements.com/iso_9001_section_4_quality_management_system.html
(8) International Standards for Project Management, FitsilisPanos, Feb 03, 2014
(9) PMBOK Fifth Edition, 2013
(10) PMP Training - 08 Project Quality Management, ejlp12, Oct 19, 2010
(11) Project quality management - PMI PMBOK Knowledge Area, Jamil Imran, Nov 19, 2013
(12) PM@Siemens v 5.2
(13) http://iso22000resourcecenter.blogspot.com.tr/2015/02/understanding-total-quality-management.html
References
QMiP: Quality Manager in Project
PMA+: Project Maturuty Assement
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ISO: International Standards Organization
TQM: Total Quality Management
OHSAS: Occupational Health and Safety Assessment Series
QM: Quality Management
QMS: Quality Management System
PM: Project Management
PMI: Project Management Institute
KPI: Key Performance Indication
NCC: Nonconformance Cost
DPW : Dynamic Process World
QG: Q-Gates
PACT: Project Acceleration by Coaching and Teaming
QMiP: Quality Manager in Project
QDMS: Quality Document Management System
PDR: Project Development Report
PMA+: Project Maturuty Assement
CCS: Customer Satisfaction Survey
Abbreviations
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Contact Information
Tamara Arığ Özutku
Siemens Turkey
Gas and Power (GP)
Head of Support Functions
E-mail: [email protected]
siemens.com