Signature Technology Group

Copyright © 2013 Signature Technology Group, Inc. 1

Signature Technology

GroupRobert Riley

Channel Account Executive


STG Field Support

STG Resources (~383 certified service providers)


STG Solutions

Hardware/ SoftwareDeployment (IMAC)Consulting MaintenanceBlock of Time Staff Augmentation

One-time As Needed Full-time

• DR• Cloud• Virtualization• Capacity Mgmt• Compliance• DC/Ntwk Assessment• Training

• Datacenter• PC Deployment• Digital Signage• Microsoft 365• VMWare/Citrix• DC Migration• Multi-Site Roll-outs• Architecture Development• Mentored Install

• Desktop• Server• Networking• Project Mgmt

• Datacenter• HPE Service One

• Contract• CTH• Direct Hire


ConsultingWhy would I need it?• Client needs to know how to best

utilize their datacenter for today and the future.

• Client has COI rules against Consulting and Implementation from same Company

• You need to provide onsite consultants outside your geography or expertise

What’s the bottom line?• Able to provide and bill for

consulting and assessments for your clients when normally you wouldn’t

• Consulting project usually result in 10-12 future projects (Consolidation, DR, Virtualization, etc…)

How do I get started?• What is the Client’s desired end-state?• What do you know about their current

environment?• Where are the locations?• What is the timeline?• What is the Budget?

The details..

• We would want to be involved with the Client during quoting to ensure we understand their current environment and desired end-state.

• When complete, we will provide findings, assessments and recommendations to you and the Client

• You are invoiced at project completion


Hardware/ Software Deployment (IMAC)Why would I need it?• Client needs hardware or software

installed in an area that is difficult for you to deploy Techs

• You have a large project (DC Move, Multi-Site Roll-out) that would consume your Engineering bandwidth

What’s the bottom line?• Able to provide services to your

client without impacting your ability to serve the rest of your business

• Able to accomplish roll-outs near simultaneously allowing for faster project completion and invoicing

How do I get started?• What is the hardware or software that

needs to be installed/ moved or changed?

• What are they currently operating – what do they want done with old equipment?

• Where are the locations?• What is the timeline?• What is the Budget?

The details..

• We can manage the project independently or we can work alongside your techs as needed.

• Our Techs can be “White-labeled” as you

• We will do a kick-off prior to the project and a close out when the project is complete.

• You are invoiced at project completion


Block of TimeWhy would I need it?• Client with multiple locations requires

ad-hoc or intermittent support• You have regular needs for certain

expertise, but not enough for a full-time person

• You need additional support in an area, but not enough for a full-time person

What’s the bottom line?• Able to provide 100% support to

your customer – increase revenue and margin you couldn’t otherwise support

• Gain expertise and Geographic coverage without risk/cost of a full-time employee that the business doesn’t currently support.

How do I get started?• What will the person(s) be doing?• Do you require Certifications, etc…?• Where are the locations you need

support?• What hourly rate is acceptable?• How much time do you expect to

need?• Shift (Days/ Hours)?

The details..

• Pre-paid (50 hours minimum)• 800 Number to request service• Assigned Techs per location

• Same tech most or all of the time

• Can interview and approve• Our Techs can be “White-labeled”

as you• 2 Day SLA (Can discuss options if

faster SLA needed)• 10% utilization/month required


Datacenter MaintenanceWhy would I need it?• Client has equipment with no warranty or

lapsed warranty = lots of break/fix needs• Client is considering an OEM warranty

renewal for equipment 3-4 years old• Client is looking for SLA’s faster than NBD at

lower cost• Client has a need for warranty services

charged on a monthly basis

What’s the bottom line?• All of your clients equipment can be

maintained within a set SLA (as fast as 4hr)

• You have visibility to client’s environment to anticipate future needs – and be first to register the deal for new equipment

• Client has flexible and reduced costs for maintenance support

How do I get started?• Equipment (Model or Manufacturer #)• QTY• Location• Desired SLA

• Can mix and match

The details..

• 800 Number to request service• Techs will be assigned to support• Spare Part/ Replacements will be pre-

staged• Charged Monthly (Same fee every month)• Invoiced Monthly after the start of the

contract• Cannot provide Patch/ Firmware Upgrades

(OEM Only)


Staff AugmentationWhy would I need it?• You or Client has temporary or

permanent need for full time staff• Limited Duration Project• FMLA or Disability• Extended training• Seasonal Business• Expanding Staff

What’s the bottom line?• Prevent gaps in your staff or services• Find high-qualified staff faster• “Try before you Buy”

How do I get started? The details..

• Will follow-up with a Recruiter to understand the position

• Will provide you candidates ASAP• Need responsive feedback when

we have a candidate (Yes/No, Next Steps)

• Billing is monthly after 1st month of work

• Direct Hire = 20% Agency Fee• Requires signed T&C Document

• Job Description?• Shift (Days/ Hours)• Location(s) needed• How do you want to Interview• What is the timeline?• What is the Budget? (Cost/Hr)

Documents

Signature Technology Group