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SIMPLE STRATEGIES FOR INTRODUCING LEAN IN YOUR WORKPLACEPRESENTED BY
LAURA CLEYPOOL AND SEAN MOELLER
ldquoThe problem is that at a lot of big companies process
becomes a substitute for thinking Youre encouraged to behave
like a little gear in a complex machine Frankly it allows you to
keep people who arent that smart who arent that creativerdquo
-Elon Musk
ldquoDont think Thinking is the enemy of creativity Its self-
conscious and anything self-conscious is lousy You cant try to
do things You simply must do thingsrdquo
-Ray Bradbury
THE MOMENT OF AWAKENING
DOING MORE WITH LESS
bull Cut employees
bull Liquidate assets
bull Reduce services
bull Lower level of customer service
DOING MORE WITH LEAN
bull Retain employees
bull Optimize use of assets
bull Improve services
bull Higher level of customer service
BENEFITS OF LEAN
Lean focuses on the elimination of unnecessary
activities stocks expenses work spaces and
manpower all in order to increase the efficiency
and reduce the costs These benefits are
sustainable if you ensure that lean is integrated
into your business Reducing waste improves the
quality of products and services which benefits the
customer
Lean also engages and empowers employees
leading to improved morale teamwork and job
satisfaction The 8 Deadly Wastes
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
ldquoThe problem is that at a lot of big companies process
becomes a substitute for thinking Youre encouraged to behave
like a little gear in a complex machine Frankly it allows you to
keep people who arent that smart who arent that creativerdquo
-Elon Musk
ldquoDont think Thinking is the enemy of creativity Its self-
conscious and anything self-conscious is lousy You cant try to
do things You simply must do thingsrdquo
-Ray Bradbury
THE MOMENT OF AWAKENING
DOING MORE WITH LESS
bull Cut employees
bull Liquidate assets
bull Reduce services
bull Lower level of customer service
DOING MORE WITH LEAN
bull Retain employees
bull Optimize use of assets
bull Improve services
bull Higher level of customer service
BENEFITS OF LEAN
Lean focuses on the elimination of unnecessary
activities stocks expenses work spaces and
manpower all in order to increase the efficiency
and reduce the costs These benefits are
sustainable if you ensure that lean is integrated
into your business Reducing waste improves the
quality of products and services which benefits the
customer
Lean also engages and empowers employees
leading to improved morale teamwork and job
satisfaction The 8 Deadly Wastes
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
THE MOMENT OF AWAKENING
DOING MORE WITH LESS
bull Cut employees
bull Liquidate assets
bull Reduce services
bull Lower level of customer service
DOING MORE WITH LEAN
bull Retain employees
bull Optimize use of assets
bull Improve services
bull Higher level of customer service
BENEFITS OF LEAN
Lean focuses on the elimination of unnecessary
activities stocks expenses work spaces and
manpower all in order to increase the efficiency
and reduce the costs These benefits are
sustainable if you ensure that lean is integrated
into your business Reducing waste improves the
quality of products and services which benefits the
customer
Lean also engages and empowers employees
leading to improved morale teamwork and job
satisfaction The 8 Deadly Wastes
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
DOING MORE WITH LESS
bull Cut employees
bull Liquidate assets
bull Reduce services
bull Lower level of customer service
DOING MORE WITH LEAN
bull Retain employees
bull Optimize use of assets
bull Improve services
bull Higher level of customer service
BENEFITS OF LEAN
Lean focuses on the elimination of unnecessary
activities stocks expenses work spaces and
manpower all in order to increase the efficiency
and reduce the costs These benefits are
sustainable if you ensure that lean is integrated
into your business Reducing waste improves the
quality of products and services which benefits the
customer
Lean also engages and empowers employees
leading to improved morale teamwork and job
satisfaction The 8 Deadly Wastes
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
DOING MORE WITH LEAN
bull Retain employees
bull Optimize use of assets
bull Improve services
bull Higher level of customer service
BENEFITS OF LEAN
Lean focuses on the elimination of unnecessary
activities stocks expenses work spaces and
manpower all in order to increase the efficiency
and reduce the costs These benefits are
sustainable if you ensure that lean is integrated
into your business Reducing waste improves the
quality of products and services which benefits the
customer
Lean also engages and empowers employees
leading to improved morale teamwork and job
satisfaction The 8 Deadly Wastes
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
BENEFITS OF LEAN
Lean focuses on the elimination of unnecessary
activities stocks expenses work spaces and
manpower all in order to increase the efficiency
and reduce the costs These benefits are
sustainable if you ensure that lean is integrated
into your business Reducing waste improves the
quality of products and services which benefits the
customer
Lean also engages and empowers employees
leading to improved morale teamwork and job
satisfaction The 8 Deadly Wastes
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
SORTING IT ALL OUT
bull So many Lean tools available
bull Where do I start
bull Who should be involved
bull When will I see results
bull What if things donrsquot go as
planned
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
RULE NUMBER ONE RESPECT FOR PEOPLE
Article on the Importance of Respect for People
bull Visit the Gemba
bull Remember that your employees are experts
in their work
bull Ensure that employees and leaders understand
the purpose of their efforts
bull Focus on problems with processes not people
bull Listen
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
5S ndash PLANTING THE SEED
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
5S NUMBERS GAME
bull Fun
bull Fast
bull Inexpensive
bull Clearly demonstrates to
participants how powerful 5S can
be as a tool
bull Let us show you
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
5S IN ACTION
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
STRATEGIC DIRECTION OF THE COGR AND LEAN
bull Creating champions
bull Defined curriculum
bull Training opportunities
bull Build and grow your own program
bull Strategic direction of the city and future plans
bull KPI meetings the book it was designed off was the
ldquoInstitute Wayrdquo and the balanced scorecard approach
KPIs are lean tools which are designed to drive your
organization with baselines and targets Using the
template as a means of developing countermeasures
and continually performing the PDCA process
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
VISUAL MANAGEMENT
bull Provides information to employees and managers
about performance related to specific value streams
or strategic objectives
bull Uses colors or indicators which easily indicate the
success of the measure
bull Posted in conspicuous places visible to all
employees who are involved in the work
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
SIMPLE KAIZEN
bull Documents simple improvements
bull A penny or a second is all that matters
bull Inspires other employees
bull Encourages friendly competition
bull A mechanism for recognition
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
PROVIDING THE NECESSARY TOOLS
bull COGR standard ndash Gemba Academy
bull Video content
bull Standardized forms
bull Scalable
bull Frequently updated
bull Real world examples
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
MAKE IT ACCESSIBLE
bull Create an online presence within your organization
promoting Lean
bull Put copies of your commonly used forms like red tag
lists simple kaizen templates Gemba walks ETC on
your website or Intranet
bull Prominently feature recent and past Simple Kaizen
documents on your site
bull GR Lean Site
httpswwwgrandrapidsmigovDirectoryPrograms-
and-InitiativesLean-
ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-
9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-
7ad6c4867c1f|en-US
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
REWARDING PERFORMANCE AND RECOGNITION
bull Celebrate the accomplishments and ideas of your
subordinates and colleagues this is a surefire way to
keep them motivated
bull Rewards do not need to be financial in nature
bull There are a number of publications which help to
illustrate the significance of employee appreciation
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
LEAD BY EXAMPLE
bull Keep your own workplace well-organized
bull Create Simple Kaizen documents pertaining to optimizing
your work and share them with employees
bull Develop KPIs for yourself maintaining accountability by
sharing the results with your staff
bull Develop and share standard work for yourself
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
LINKS TO ACTIVITIES
bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml
bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-
game
bull Lean Simulation Games - httptracksroojoomcomr12034
bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-
should-learn-to-play
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus
QUESTIONS
Laura Cleypool
Administrative Services Officer II Public Services Group
lcleypoolgrcityus
Sean Moeller
Information Systems Coordinator Fleet and Facilities Management
smoellergrcityus