Tricerat, Inc. 2013. All rights reserved.

SIMPLIFY MONITORING:CITRIX XENAPP AND XENDESKTOP TROUBLESHOOTING OVERVIEW

Presented By: XXX

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“What was once a reactive process with many end user alerts is now a proactive process with Simplify Monitoring. We set performance thresholds on IMA service and print manager and we are now alerted to issues prior to receiving an end user alert from our customer.”

- XenWinGo

Identify XenApp andXenDesktop issuesbefore end users.

Execute remediation actions before end users are impacted.

Eliminate end user complaints while ensuring a seamless experience.

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The Sound of Pain

• “It’s taking too long for my application to start.”

• “There is a lag every time I type in a character or move my mouse.”

• “The application keeps getting stuck.”

• “There is a problem with one of my Servers or VMs; I’m not sure where it is and what it is.”

• “The end user has been working fine for the last week, and is suddenly experiencing performance issues. What’s changed?”

• “The network team is telling me latency is low and there is more than enough bandwidth, but I still have performance issues.”

• “I know XenApp and XenDesktop aren’t the issue but I have no proof.”

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Challenges Finding Solutions

• There is a narrow view certain elements of the infrastructure.

• Correlation of application/user/server performance is difficult.

• Management across hypervisors is nonexistent.

• A full-time employee is required to manage and use.

• Programming/scripting is required to implement, monitor and alert.

• Feature parity across all versions of XenApp and XenDesktop.

• Setting performance thresholds and alerts is extremely challenging.

• Limited visibility into best practices to monitor XenApp and XenDesktop

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Why Customers Choose Simplify Monitoring

Application – User – Server Correlation

Cross Platform Support with Backwards Compatibility

Complete Visibility into Supporting Infrastructure

Built-in Proactive Threshold-based Alerting

and RemediationLow CostEnterprise

Coexistence

Instant XenApp and XenDesktop Performance Intelligence

--No Programming Required--

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Where Simplify Monitoring Fits:Coexistence and Consolidation

Key Features for the Enterprise:

• Coexistence with other enterprise management solutions and frameworks.

• Communicate and report to enterprise frameworks.

• Element specific functionality for virtual servers and virtual desktops at a low cost point.

Key Features for MM, SMBs and Service Providers:

• Element specific technology for virtual servers, virtual desktops and the entire infrastructure delivers consolidated monitoring.

• One solution for the entire IT environment.

• Low cost, low resource requirement and little services to get up and running.

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Unparalleled Ease of UseIntegrates Into:

• MonitorIT Console• XenCenter• vCenter• Enterprise Frameworks• Other Monitoring Solutions

XenDesktopSession Data

• Username• Broker• Registration State• Connectivity• Desktop Group• VDI Type• VDI Host• Catalog Name• Last Degradation

Reason• Assignment State

XenDesktopPerformance

•Broker Performance•VDI:

• CPU• Memory• Network

•VDI Host:• CPU• Memory• Disk IOPS

•Disk Latency•Disk Throughput

XenDesktopEnd User

Performance

• Applications• CPU• Memory• IOPS

• Session State• User Behavior• VDI Performance

• CPU• Memory• Disk IOPS• Latency• Throughput

• Network Utilization

XenAppEnd User Performance

• ICA• XenApp Load• Published Desktop

• CPU• Memory• Disk IOPS

• Published Apps• CPU• Memory• Disk IOPS

• XenApp Server Performance

• CPU• Memory• Disk IOPS• Latency• Throughput• Network

Supporting Infrastructure

• SQL• Active Directory• Remote Desktop

Services• IIS• NetScaler• Virtual Servers• Applications• Physical Servers• Network • Storage• Security Appliances

Instant XenApp and XenDesktop Performance Intelligence--No programming required--

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Instant XenApp and XenDesktop Analysis• Top 10 Users with ICA Latency – XenApp

• User Name – “App” – Value• Top 10 Users with ICA Latency – XenDesktop

• User Name – Group – Value• Top 5 Servers with XenApp Sessions

• Server - Farm - # of Sessions• Top 5 Servers under XenApp Load

• Server – Farm – Value• Top 10 Applications Using CPU

• XA: Process - User – Server – Value• XD: Process - User – VDI – Value

• Top 10 Applications Using Memory• XA: Process - User – Server – Value• XD: Process - User – VDI – Value

• Top 10 Applications Using IOPs• XA: Process - User – Server – Value• XD: Process - User – VDI– Value

• Top 10 Sessions Using CPU• XA: “App” - User – Server – Value• XD: User – Desktop Group - VDI – Value

• Top 10 Sessions Using Memory• XA: “App” - User – Server – Value• XD: User – Desktop Group - VDI – Value

• Top 10 Sessions Using IOPs• XA: “App” - User – Server – Value• XD: User – Desktop Group - VDI – Value

• Top 5 XenApp Servers by CPU Usage• Top 5 XenApp Servers by Memory Usage• Top 5 Users with ICA Latency• Top 5 Sessions Using CPU• Top 5 Sessions Using Memory• Top 5 Sessions Using IOPs• Sessions by XenApp Farm• Sessions by Top 5 XenApp Servers• Top 5 XenApp Servers with Sessions

Trending

• Top 5 VDI Hosts by CPU Usage• Top 5 VDI Hosts by Memory Usage• Top 5 Users with ICA Latency• Top 5 Sessions Using CPU• Top 5 Sessions Using Memory• Top 5 Sessions Using IOPs• Sessions by Desktop Group• Sessions by Broker

XenApp XenDesktop

Perf

orm

ance

List

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man

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Simultaneous Threshold Alerting and Remediation

Event Condition Examples

• Citrix IMA Failures• Citrix XML Service• Citrix Print Manager• Windows WMI Service• Application (Process)

CPU/Memory Utilization• Application

Authentication Failures• PVS Write Cache Full• User Profile Load Errors

ProactiveRemediation

• Restart Citrix/Windows Services

• Restart/Terminate Applications Processes

• Restart XenApp Server• Restart Backup Job• Logoff disconnect user

sessions• Execute Windows Job

Scheduler tasks

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Troubleshooting Demo

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About Tricerat, Inc.

• Founded in 1997, privately owned

• Creator of the revolutionary ScrewDrivers print management technology that changed the way thousands of organizations operate on a daily basis

• Over 10,000 customers worldwide

• Based in Owings Mills, Maryland, with international breadth

• Partners with the premier, cutting edge technology companies to ensure current and future product compatibility

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Our Customers

You’re in good company

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QUESTIONS?

United States/Canada:

Toll-Free: (800) 582-5167

Contact Us:

Europe:

+44 (0) 1582 638800

APAC:

+61 (02) 8916 6255

Email:

sales@tricerat.com