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Simplifying Application ManagementCIO Strategies SummIT, Mumbai
23Jun 2011
Rajesh Raghavan
SERENA SOFTWARE INC.
2
What’s your “Null Release” cycle time?
What is the “Null Release” ?
“If we changed one line of code in our application (or system), how long would it take us to deploy it into production using our regular release process?”
SERENA SOFTWARE INC.
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How Long Does It Take To Release?
Source: Forrester – February 2011 “Five Ways To Streamline Release Management”
SERENA SOFTWARE INC.
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Simplifying Application Management
Adopt Agile & Lean ITSM
Automate Release Management
SERENA SOFTWARE INC.
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Release Management
INFRASTRUCTURE
Negative impact on business…
60%
60% of all application failures are release and configuration related.(IDC Survey 2009)
Over 75% of operation teams’ time is spent on managing applications.(Forrester, 2009)
SERENA SOFTWARE INC.6
Key DevOps Challenges
SERENA SOFTWARE INC.7
Development
QA
Operations
Presentation
Middleware
Database
Physical Servers
Virtual Servers
Cloud Servers
DEVOPS TEAMS SERVICE TASKS APPLICATION TIERS INFRASTRUCTURE
× Handover Errors/Bottlenecks
Across Teams
× Growing Volume & Frequency of
Changes
× Application Complexity & Dependencies
× Distributed,Heterogeneous Data
Centers
Updates Bi Weekly
Deployment Weekly
Auditing Weekly
Major Release Monthly
Recovery Emergency
SERENA SOFTWARE INC.
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The Future – Release Automation
Manageability, Visibility, Control
Deploy
Maintain
Remediate
Recover
3rd Party Integration
Sta
ndard
izati
on
Inte
rface
IN
Auto
mati
on
Eng
ine O
UTDevelopme
nt
QA
Operations
Physical Servers
Virtual Servers
Cloud Servers
Release Planning & Tracking
Standardize & Streamline
Process
Smoothen Handoff & Identify
Bottlenecks
De-risk Deployment &
Increase Throughput
Leverage Existing
Investments
SERENA SOFTWARE INC.
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ConfidentRelease
Management
So … Where should you start?
Rele
ase
A
uto
matio
n
Rele
ase
Vault
Start with Release Control to address:• Audits• Emergency releases• Undocumented processes• Poor visibility and communication
Start with Release Automation to address:• Error-prone deployment• High Volume and high Frequency due to Change•Multiple release destinations
Start with Release Vault to address:•Multiple sources of released code• Unsecured production code• Incomplete code audit trail
Rele
ase
C
ontro
l
SERENA SOFTWARE INC.
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Forrester Recommendations
• Start your work at the beginning of the pipeline
• Find like-minded operations professionals and get them onboard
• Admit to your own technical debt
• “Go cloud” – even if it is a private one
• Find your “null release” and track it
• Automate, automate, automate
• Don’t overcomplicate your ALM efforts…
SERENA SOFTWARE INC.
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Agile & Lean ITSM
SERENA SOFTWARE INC.
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Agile & Lean ITSM drives IT-Enabled Business Growth
Alignment(Agile)
Efficiency(Lean)
Low
High
High
IT Enabled Growth
Maintenance Zone
Alignment Trap
11% 7%
74%
Well Oiled IT
8%
Sloan’s IT Alignment & Efficiency Survey
504 RespondentsEvaluated on IT alignment and efficiencySource: MIT Sloan Management Review
SERENA SOFTWARE INC.
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Time to Value Curve – Traditional ITSM
Productivity
Time
Current Productivity Level
Go LivePurchaseApproval
Goal Productivity Level
Time to Goal
• Issues & Risks• Business is a moving target• Users not clear on what they are getting• Heavy resource burden• Significant learning curve• Large up front investment with long wait time for payback
Development Runway: 5 – 6 Months
SERENA SOFTWARE INC.
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Shorten the Runaway
XTraditional
Adaptable
SERENA SOFTWARE INC.
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Time to Value Curve – Adaptable ITSM
Productivity
Time
Current Productivity Level
ModelPurchaseApproval
Goal Productivity Level
Time to Goal
Deploy
Accelerated Time to Goal
Go Live
“Two Wave” Affect
6 – 8 Weeks
Implement OOTB
Incremental Improvements
SERENA SOFTWARE INC.
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SERENA SOFTWARE INC.
Thank You!
17
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300+ ITSM customers
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15,000 customers
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Process-based ITSM
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ITSM Solution
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