Simplifying Collaboration Deployments with · Step 7: GSW Configuration Application We have now configured a Unified Communications infrastructure in just a few steps using the Getting

Simplifying CollaborationDeployments withPrime Collaboration

Jose Gregorio Linero Welcker, Technical Solutions ArchitectLatam MCO

CCIE Collaboration # 24857

BRKCOL-2017

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

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How

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• Prime Collaboration Basic Concepts

• Greenfield Deployment

• Brownfield Deployment

• Day 2 MACD Tasks (Demo)

• Prime Collaboration Assurance Network Discovery

• Prime Collaboration Assurance Network Monitoring

• Prime Collaboration Analytics Reporting

• Key Takeaways

Agenda

Prime Collaboration Basic Concepts

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 6BRKCOL-2017

Cisco Prime CollaborationUnified, Simplified Management of Voice and Video Networks

Long-term trending

and reporting

Continuous monitoring

and diagnostics

Simplified deployment

and configuration

Assurance

Helps ensure reliable service delivery

Reactive diagnostic tools for fault detection

Proactive diagnostic tools for early detection.

Analytics

Trends for capacity planning, resource optimization, and

quality of service (QoS)

Plan for future investment decisions based on usage

Provisioning

Accelerates Cisco® Unified Communications site rollouts

Reduces time to perform moves, adds, changes, and

deletes (MACD)

Speeds up delegation to help desk personnel.

Analytics Assurance

Provisioning


Device-Centric vs User-Centric Management

UC Applications Objects

(CUCM, CUCM IM and

Presence, CUC)

User and Services

PresenceCall

ControlVoicemail

Jabber

Video

UM

SNR

EM

Manual Associations


Prime Collaboration Provisioning Concepts

User Roles

Service Area

Domain

Service Templates

Collection of users to be managed together and/or assigned to

an administrator.

Represents the physical location where the user is located or

the service is being provisioned

Services that can be associated to the user. Basically, it is

what the user gets.

Allows the administrator to automatically configure the Cisco

Collaboration Solution in a consistent way


Provisioning Administration Levels

Europe Domain US Domain Latam Domain

GermanyService

Area

FranceService

Area

San JoseService

Area

New YorkService

Area

ColombiaService

Area

BrazilService

Area

Domain Admin: Europe Domain Admin: US Domain Admin: Latam

Multi-Domain Admin: Europe, US

Global Admin


Collaboration Provisioning Challenges

1. Lack of Expertise

2. Complex Provisioning Policies

3. Time Consuming and Error Prone

4. Access Control

5. Change Auditing

6. Site Rollouts

Best Practice

Cisco Prime enables operations Administrators to provision

a Collaboration solution with minimal training and eliminates

errors and misconfigurations


Deployment Best Practices

• Define the correct Domains, Service Areas, User Roles and Service Templates

• Try to avoid flat domain or service-area design.

• The number of Service Areas can be defined based upon the combination of different attributes (Device Pools, Locations)

• Identify how many devices there are per Service Area

11BRKCOL-2017

Best Practice

It is easier to create multiple domains and remove some later, thus consolidating users into fewer domains, than it is to create a small

number of domains and later split users into more domains.


Collaboration Solution (Use Case)

Administrators

Domains

Service Areas

Call and Message

Processors

Global View

Latam US Europe

Colombia Mexico San Jose New York Germany France

CUCM CUCM CUCM CUCM CUCM CUCM



Collaboration Solution Provisioning

BeginIs this a

Greenfield

Deployment?

Yes

No

Greenfield Deployment


Greenfield Deployment Flowchart

Start

GSW • Step 1: From Infrastructure Setup Menu start

Getting Started Wizard

• Step 2: Device Setup

• Step 3: Domain Creation

• Step 4: Service Area Creation

• Step 5 User Role Configuration

• Step 6: Directory Synchronization

• Step 7: GSW Configuration Application


Step 1: Starting Getting Started Wizard

Getting Started Wizard enables you to quickly enableservices and provision users across your entire UnifiedCommunications system:

• Unified Communications Product Deployment

• Unified Communications Service Configuration

• User and Endpoint Deployment

Best Practice

The wizard, at the end, also creates a batch file export of all

the configuration done. This batch can be saved for later use and

is also beneficial for partners who want to create a template of

the deployment to be applied at multiple customer sites.


Step 2: Device Setup

Adding CUCM Processor

Adding CUC Processor

Optional

Unified Messaging can be enabled using the ExchangeServer information under the Unity Connection processorconfiguration

Adding CUCM IM and Presence Processor

Best Practice

Always test the connection for each UC processor

Warning

You cannot go back after clicking on Save and Continue


Step 3: Domain Creation

A Domain is a collection of users and sites

(called Service Areas) that will be managed

together. A Domain could be a building, region,

country, sales team or other group of individuals.

Administrators can be assigned to one or more

Domain Groups.

Warning


Optional

Additional Domains might be created under the ProvisioningSetup


Step 4: Service Area Creation

Service Areas represent geographical boundaries in your

UC network and define the Calling Search Spaces (CSS),

Device Pools, Regions, and Locations to be used for

provisioning services for the users assigned to that Service

Area.

Warning


Optional

Additional Service Areas might be created under theProvisioning Setup

SRST configuration might be created to be applied to thePSTN Gateway

Device Mobility Information might be defined in the ServiceArea

This page sets up a basic Service Area with an intra-sitedial plan which you can edit or extend later on by using theUser Provisioning Setup page.


Step 5: User Role Configuration

Services Options

Configuration

User Roles contain two types of provisioning

parameters:

• Manual Service Provisioning: The endpoints,

services and service bundles an

administrator may assign to a user.

• Automatic Service Provisioning: The

endpoints, services and service bundles

provisioned automatically when a user is

synchronized.

Warning

You cannot go back after clicking on

Save and Continue


Step 6: Directory Synchronization

Directory Synchronization enables automatic import ofusers into Prime Collaboration Provisioning when theyare added to your network directory server

Optional

LDAP Synchronization filter can be applied to theconfiguration.

Best Practice

LDAP synchronization is the recommended option to import

users

Warning



Step 7: GSW Configuration Application

We have now configured a Unified Communications

infrastructure in just a few steps using the Getting

Started Wizard. Now you can import users and configure

services for them:

Best Practice

Save the configuration batch file. It might be used later on

as a template to create multiple sites.

Optional

You can check all the configuration that is about to be made

Warning

You cannot go back after clicking on Apply.


Greenfield Deployment Summary

• Getting Started Wizard helps you configure all the Collaboration applications in fewsteps, thus saving a lot of time.

• A detailed plan must be done before you run the Getting Started Wizard.

• After finishing the Getting Started Wizard, you have to import users andconfigure all the services required for them.

Best Practice

For Greenfield deployments, use the Getting Started Wizard

Warning

In each step of the Getting Started Wizard, after clicking on

Save and Continue, you cannot go back. Check all the

configuration before moving forward.

Brownfield Deployment


Brownfield Deployment Flow Chart

Start

GSWStep 1: Create Rule Template to embed business policies

Step 2: Add Infrastructure Devices (CUCM, CUC, CUP, AD)

Step 3: Create Domains

Step 4: Add/Edit User Roles

Step 5: Infrastructure/User/LDAP/Domain Synchronization

Step 6: Create Service Areas

Step 7: Create Service Templates

Step 8: Assign Provisioning Privileges

Step 9: Start taking orders for provisioning services

Step 10: Create batch files for frequently executed actions

Best Practice

For Brownfield Deployments you need to follow the

Flowchart steps in the order indicated.


Step 1: Create Rule Templates to embed business policies

Cisco Prime Collaboration Provisioning provides

a predefined set of business rules that control

different behaviors across different features:

processing of orders, default values for various

objects, default PINs and passwords, default

user role for each domain, etc.

Best Practice

Edit this rules before embarking on creating new domains.


Step 2: Add Infrastructure Devices

Under Device Setup, add the Cisco Unified

Communications Manager publishers, Unity

Connection, Cisco IM&Presence, AD and other

supported applications as required.

Best Practice

Do not start synchronization at this point.


Step 3: Create Domains

A domain is a way to group users into separate administrative partitions. Each domain can be mapped to

multiple UC Manager or Unity Connection Clusters. Domain configuration is under Provisioning Setup

Best Practice

It is easier to create multiple domains and

remove some later, consolidating users into

fewer domains, than it is to create a small

number of domains and later split users into

more domains.

Warning

Do not start Domain Synchronization nor

LDAP Synchronization at this point.


Step 4: Add and Edit User Roles

User roles provide policy enforcement, control which products and services can be ordered for

different types of users, such as contractors, executives or sales staff.

Best Practice

More roles can be added later on if necessary.

Informational

When you perform LDAP synchronization, all theusers from LDAP are automatically assigned to thedefault Employee role.


User

Synchronization

31BRKCOL-2017

Provisioning Synchronization

Device Pool, Location, Calling

Search Space, Voicemail

CoS

CUCM

User 1

User 2

LDAP

User X

User Y

Infrastructure

Synchronization

LDAP

Synchronization

Prime Collaboration Provisioning Database

Domain

Synchronization

Domain

Synchronization

Domain A

User 1 – Services

User 2 – Services

Domain B

User 3 – Services

User 4 – Services


Step 5.1: Infrastructure Synchronization

Brings in the infrastructure objects from UC

applications into PCP. These objects are not specific to

individual users, e.g., calling search space, device

pools, route patterns, and translation patterns,

associated with each user.

Infrastructure Synchronization has to be performed on

all the devices (CUCM, CUC, CUCM IM and

Presence).

Best Practice

Infrastructure, User, LDAP and Domain Synchronization has to be

performed before the Service Area creation.


Step 5.2: User Synchronization

Discovers all users and their services associated and

brings the users and their services into PCP database.

User Synchronization has to be performed on all

devices (CUCM, CUC, CUCM IM and Presence).

Best Practice




Step 5.3: LDAP Synchronization

You can configure Cisco Prime Collaboration

Provisioning to synchronize users from an external

Lightweight Directory Access Protocol (LDAP) server.

Best Practice




Step 5.4: Domain Synchronization

Domain Synchronization will associate the users in the

domains with the services pulled from all UC

applications.

Best Practice




Step 6: Create Service Areas

A Service Area usually maps to a physical

location as the two key parameters that

define a Service Area are location and

device pool (along with other non-

mandatory parameters, such as Partition,

Common Device Config and Voice Gateway

references).

Best Practice

If there are too many Device Pools, then a

recommended best practice would be to create a

Service Area for those commonly used Device Pools

first and then add the subsequent Device Pools with

regular usage of the product. If a particular domain

is going to contain a lot of Service Areas, then

splitting the domain up into multiple groups would be

a good idea too. This would load balance the MACD

requests across multiple administrators


Step 7: Create Service Templates

Service Templates are very handy and service a lot of purposes:

1.They drastically reduce error rate in configuration.

2.They help admins take care of MACD at a faster rate by populating attributes quickly.

3.They offer keyword-based fields to customize attributes as per user data automatically.

4.They help create uniform Device Description, Line Description etc.

5.Experts in UC would create them and less skilled Helpdesk users use them blindly.

Best Practice

Make the best use of all supported keywords and also of family and

universal templates. These templates and the keyword mechanism

save the order admins a lot of time, help reduce misconfigurations, and

also help keep a common consistent configuration for all users across

all UC applications and services.


Brownfield Deployment Summary

38BRKCOL-2017

• Gather as much information as possible from the Collaboration Solution

• Define the correct Domains, Service Areas, User Roles and Service Templates

• In order to have a successful brownfield implementation, you need to follow anspecific workflow to synchronize the Collaboration Solution with PrimeCollaboration Provisioning

• Create and use templates to reduce provisioning errors

• Assign administrator roles according to the solution hierarchy

• Use batch files for frequently performed actions

Best Practice

Infrastructure, User, LDAP and Domain Synchronization

has to be performed before the Service Area creation.

Day 2 MACD Tasks (Demo)


Day 2 MACD Tasks (Demo)

• Add/Edit User Roles

• Service Templates

• Assigning Provisioning Roles

• Provisioning Workflow Use Case

• Endpoint Sevice (Including Endpoint and Line)

• Batch Processing (Endpoint and Line)

• Manual Processing (Endpoint)

Best Practice

Use Prime Collaboration Provisioning for all Day 2 tasks

including MACD. The provisioning user does not need any

deep knowledge of the UC applications

Demo

Prime Collaboration Assurance Network Discovery


Prime Collaboration Network Discovery Flow Chart

Getting

Started Step 1: Create Admin Users and Assign Roles

Step 2: Create Credential Profiles

Step 3: Discover the Collaboration Service Infrastructure and

User Devices

Step 4: Inventory Schedule

Best Practice

Configure all Infrastructure Credentials before the Device

Discovery process.


Step 1: Create Admin Users and Assign Roles

A user can be assigned one of the following roles:

Helpdesk: Views and accesses network status information only and cannot perform any action on a device or

schedule a job that reaches the network.

Operator: Performs all Helpdesk tasks and tasks related to network data collection. Cannot perform any

Inventory Management operations, such as adding, discovering, or importing devices. Furthermore, an

operator will not be able to configure thresholds for Alarms and Events

Network administrator: Performs all Operator tasks and tasks that result in a network configuration change,

such as credential management, threshold settings, and so on.

System administrator: Performs Assurance user interface-related administration tasks, such as backup and

restore, maintaining log files, configuring users, and so on.

Super administrator: Can perform tasks that both system and network administrators can perform.


Step 2: Create Credential Profiles

You need to configure device credentials for all

devices managed using Cisco Prime Collaboration.

Device credentials are required for discovering

devices and updating inventory.

Informational

You must review the Setting up Devices for Prime CollaborationAssurance document to understand the required protocols tomanage devices in Cisco Prime Collaboration:

http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance#Enable_JTAPI

Best Practice

Verify the credentials for each processor before the Device

Discovery procedure.


Add Device vs. Auto Discovery

BRKCOL-2017 46

Auto Discovery Equivalent to Manage Credentials, Device Discovery

Add DeviceUse the credentials provided in the Add Device window to discover

specific devices

Do NOT use the Credentials Profiles

Do NOT create any Credentials Profile

Do NOT start any Logical Discovery

e.g. Add Device for a CUCM Publisher will not discover the whole

cluster but only the Publisher node.

Best Practice

Auto Discovery is the recommended method for Device Discovery.


Step 3: Discover the Collaboration Service Infrastructure and User Devices

Device Discovery:• Logical discovery

• Cisco® Discovery Protocol

• Ping sweep

Filtering capabilities:• Include

• Exclude

Discovery:• Scheduled

• Unplanned


Step 5: Inventory Schedule

Phone data collection for all

CUCM clusters discovered

happens every 4 hours by default

Timing can be changed

Additional schedules can be added

Phone XML data collection

happens once a day

Will retrieve data only from IP Phones

enabled for web access

e.g., CDP data, software version, S/N…


PCA Network Discovery Summary

49BRKCOL-2017

• Gather as much information as possible from the Collaboration Solution

• All devices must have the Credentials configured before the Network Discovery

• The Network Discovery can be manual or automatic. Be aware of manualdiscovery limitations

• Schedule the inventory periodically to make sure that you have all the enddevices collected in Prime Collaboration

Best Practice

Use Auto Discovery to discover all devices in the

Collaboration Solution.

Prime Collaboration Assurance Network Monitoring


What do we want to manage and monitor of a Collaboration Solution?...

Poor Quality of

Service –

Video

Poor Quality of

Service –

Video

High Availability,

Troubleshooting, Testing


Assurance Dashboards - Overview

Overall Cluster

Health

Overall

Endpoint

Registration

Overall

Application

Availability


Voice Quality Troubleshooting – CDR Analysis Settings

Prime Collaboration

Assurance Default

Values

Best Practice

Define Ranges that make up Good, Acceptable and Poor

Calls. Keep the default values


Assurance - Service Experience

Top 5 Poor Voice

Call Quality by

Percentage

Top 5 Call Failure

Locations by

Percentage

Top 10 TP

Endpoints with Call

Quality Alarms

Sessions with

Alarms


Prime Collaboration Assurance Benefits

55BRKCOL-2017

• Get all the top alarms per device

• Quality-of-Service notifications and alarms based upon SCSR instead of MOS

• Service Experience, top audio and video devices with quality-of-service or callfailure issues

• Detailed device information for element and service manager notifications

• Troubleshooting tools to test video and audio services

Best Practice

With the advanced solution of Prime Collaboration Assurance, you have Severely

Concealed Seconds Ratio (SCSR) Grading Notifications, Geo-Redundancy and

Video Monitoring Enhancements.

Prime Collaboration Analytics Reporting


What are the reports we need from a Collaboration Solution?...

Technology

Adoption

Capacity

Planning

Long-Term

Reporting


Analytics – Technology Adoption

Technology Adoption per Endpoint

Type, Video, Audio.

Detailed consumption reporting based

upon the type of device, Audio, Video

Call

Distribution per

Endpoint

Model

• Track the progress of voice-only phone, video phone and

TelePresence endpoint deployment

• Understand the endpoint usage to validate investments

made so far and to make future investment decisions

• Break down the way endpoints are being used by type,

model, and show audio/video usage trends

• Count the number of endpoints heavily or lightly used


Analytics – Capacity Analysis

• Track the utilization of TelePresence

conferencing devices to optimize their usage

across the organization

• Evaluate the bandwidth allocated to each

location by looking at the Call Admission Control

(CAC) bandwidth usage for locations with the

most number of failed calls

• Evaluate and optimize trunk and route group

utilization across the organization. Moreover, you

can define and track custom trunk/route group

utilization.

• Decide on the capacity (lines) after measuring

trunks and route group traffic

• Optimize DSP resources for gateways

Capacity Required according to the

Traffic analysisCapacity Acquired


Analytics – Service Experience

• Analyze the service quality experienced by users

in your organization

• Identify the top N endpoints experiencing service

quality issues

• Analyze the trend of call failures in your

organization and identify the locations where call

failure rates are high

• Identify users with service quality issues

Call Grading based

upon SCSR


Prime Collaboration Analytics Benefits

61BRKCOL-2017

• Track resource and application usage trends to monitor collaboration performance

and support plans for change

• Identify service-affecting and user trends before they affect the user experience or

the business

• Support the Solution Business Case based upon the Adoption, Traffic and Capacity

Analysis

Best Practice

Analytics requires Advanced licensing of the Prime Collaboration solution

Key Takeaways


Key Takeaways

63BRKCOL-2017

• Prime Collaboration reduces deployment and operational costs.

• Improved operational control and consistency

• Greater end-user quality of experience through assurance managementcapabilities

• Increased IT staff productivity through proactive operator notification of issuesand facilitation of quick resolution of problems

• Simplified long-term planning and deployment analysis through trend analysisand reporting

• Smarter technology investment decisions, capital and operating expensesavings through optimization of collaboration resources and effective capacityplanning

• Prime Collaboration Provisioning needs a consistent workflow. Just follow itaccording to the best practices.

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKCOL-2017

References

Prime Collaboration White Paper: http://www.cisco.com/c/en/us/products/collateral/cloud-systems-

management/prime-collaboration/white-paper-c11-731624.html

Prime Collaboration Call Grading using SCSR: http://www.cisco.com/c/en/us/products/collateral/cloud-

systems-management/prime-collaboration/white-paper-c11-735409.html

Troubleshooting Prime Collaboration:

http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_Prime_Collaboration

Bandwidth Estimator: http://www.cisco.com/web/applicat/ombwcalc/OMBWCalc.html

Setting Up Devices for Prime Collaboration:

http://docwiki.cisco.com/wiki/Supported_Devices_for_Cisco_Prime_Collaboration_Provisioning_11.6

64

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white-paper-c11-731624.html

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white-paper-c11-735409.html

http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_Prime_Collaboration

http://www.cisco.com/web/applicat/ombwcalc/OMBWCalc.html

http://docwiki.cisco.com/wiki/Supported_Devices_for_Cisco_Prime_Collaboration_Provisioning_11.6


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Documents

Simplifying Collaboration Deployments with · Step 7: GSW Configuration Application We have now configured a Unified Communications infrastructure in just a few steps using the Getting