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IN THE AIR years
flying60 years
flyingWE KEEP YOUWE KEEP YOU
SimplyFlyExcellence Connected
#7, 2017
SimplyFly
Since I took over as CEO in November 2016, I have met with many customers and business partners. The personal feedback received has been very valuable indeed. It is backed up by the annual customer satisfaction survey, where you review our performance.
This feedback indicated that we had to do better in some areas. I am using this opportunity to let you know that we are taking this very seriously. Customer satisfaction is at the heart of everything we do. We have a significant customer satisfaction improvement program running that will drive the necessary changes this year.
In some areas where issues had to be resolved, we took very quick action and performance levels are back to where they should be.
This edition features some articles about trends and strategic initiatives we are taking to ensure that we provide better customer value and, in the process, place Satair Group in a stronger position for the future.
Our integration project under which the Satair and Airbus channels will eventually be integrated into one portal for our customers and one point of contact is forging ahead. We are optimizing our processes and finding new ways of working.
I am actively sponsoring our digital transformation program and I believe that by becoming an early adopter we can realize some very significant opportunities. A team is now analyzing all the data we have to determine how to generate value to our customers. We will continue to grow our strength in the digital domain under the lead of our new Head of Digital & Business Transformation, Christian Agger, who we are happy to welcome aboard in June this year.
Over the past six months customers have started asking different things of us i.e. to run their whole material planning and procurement processes. This relieves them of the burden of dealing with individual OEMs. We have taken up this challenge and made it a key part of our strategic direction with a lot of effort being put into it.
I take a lot of comfort from the strength of our global set-up in the regions with local managing directors, operations and sales teams. The mix of cultures and diversity we have in Satair Group is a great asset. Through the improvements we are making I believe that the can-do attitude of the Satair Group family will remain a very positive factor.
Kind regards,
Bart Reijnen CEO Satair Group
Hello everyone - and welcome to this next edition of SimplyFly. You may have noticed by the retro front page with our old logo that we celebrate our 60 year anniversary; a great achievement that we will tell more about inside the magazine.
02 SimplyFly – #7, 2017
CONTENTS
Editor-in-chief:Manja Brichmann Andersen
Editor:David Dorman
Layout: bluerobots
Production: Clausen Grafisk
Subscription: To unsubscribe or subscribe to the printed or digital version of this magazine, please send an e-mail to Manja Brichmann Andersen, Communication Manager Satair Group ([email protected])
04 08
PROUD HERITAGE; EXCITING FUTURE… ................................0460 years ago, 11 colleagues from Scandinavian Airlines System (SAS), decide to create a new company. This company is today Satair Group.
TRENDING WITH BIG DATA AND DIGITALISATION ................08Everyone is talking about Big Data and digitalisation. But what are they and how can they be used to transform the aircraft material services market?
TAKE OVER SAFRAN A340-500/600 NACELLE SUPPORT .... 10Further inroads into the aero-engine aftermarket with Safran Nacelles covering global and exclusive lifetime support for the Trent 500 engine nacelle installed in the Airbus A340-500/600.
SINGLE POINT OF CONTACT ................................................... 12Satair Group’s Single Point of Contact (SPOC) project for its Airbus Channel Customer Order Desk is now fully operational as the first step in Satair Group’s integration.
OUTSOURCING ......................................................................... 14Satair Group is in the pole position to identify and respond to emerging trends. One of these trends is the increased outsourcing from both customers and suppliers.
EXPANSION PLANNED FOR AIRBUS ECO REPAIRS ............. 16Satair Group is seeking customer feedback on the dedicated Airbus ECO (Efficient and Cost-Optimised) repair solution programme.
DOUBLING-UP ON KITS .......................................................... 18Satair Group’s kit marshalling capability to support Airbus aircraft has been boosted by the opening in March of the new Kit Factory Unit 2 at Hamburg.
SINGAPORE ‘CAN-DO’ PILOT SEAT REPAIRS ........................20Satair Group Singapore has been authorised by Stelia Aerospace to become the sole Asia-Pacific repair station (excluding mainland China) for pilots’ seats.
LATEST & GREATEST ............................................................... 21Satair Group news in short.
03SimplyFly – #7, 2017
PROUD HERITAGE; EXCITING FUTURE…60 years ago, 11 colleagues from Scandinavian Airlines System (SAS), decide to create a new company. This company is today Satair Group.
Picture the scene just before Christmas 1957. Sensing a new market opportunity 11 colleagues from Scandinavian Airlines System (SAS), many of whom had worked in aviation maintenance, decide to create a new company to buy and trade aviation spares for a worldwide market.
As air traffic started to grow they knew that airlines and
maintenance organisations would need spares for the post-war
surplus transport aircraft that were in use all over Europe.
Spares needed tracking down, purchasing and then sold on.
Pooling their personal savings, they put up an initial share
capital of 50,000 Danish Kroner (DKK), approximately
US$7.000, to create the company which they call
Scandinavian Air Trading Co A/S (SAT which later became
the SAT in Satair). They are in a hurry; the company needs
to be incorporated ready to complete its first purchase of a
consignment of Pratt & Whitney R-985 piston engines from
England.
They work in their own time - evenings and weekends
- from the home of one of the founders for three years
until their first employee – a secretary – is hired to handle
correspondence and telephone calls during the day. Sales in
their first year were DKK 141,033 (around US$20.000).
Fast forward to 2017 – 60 years later. That small fledging
company is now Satair Group – a wholly owned and
independent subsidiary of Airbus - with more than 1,200
employees worldwide, a turnover of US$1.54 billion and
the vision to become the global leader in civil aircraft parts
management.
During that 60 years many of the principles and practices
identified by the founders as the key to a successful business
have been carried forward to this day. Their pioneering spirit
and can-do attitude is still the hallmark of today’s Satair Group.
Forging long-term customer and supplier relationships was
one principle. Starting as a distributor for US suppliers, SAT
signed a partnership with Lycoming, the American aero-engine
company in 1958 that endures to this day. The distribution
business has grown steadily and in importance so that today
Satair Group distributes more than 500,000 different parts
for more than 1,000 suppliers; many of these partnership
agreements have flourished for decades, connecting suppliers
and end users in a seamless supply chain.
04 SimplyFly – #7, 2017
PROUD HERITAGE; EXCITING FUTURE…
Customer relationships have similarly flourished. SAT
created early relationships with airlines in the then embryonic
European package tour airline industry and today distributes
parts to hundreds of airlines and MROs worldwide.
Being innovative and acting fast was another mantra. SAT
introduced one of the world’s first spare parts exchange
programmes for Douglas aircraft parts. Customers would
hand in their own unserviceable component in exchange for
an overhauled one which SAT would then get overhauled
ready for the next exchange customer - a quicker, faster,
more effective service.
Over the years this innovatory spirit has endured. The
ground-breaking Integrated Purchasing Progamme (IPP)
was launched in the early 2000s - bundling together its
distribution products to offer a one-stop shop service
for major OEMs who were finding it more difficult to deal
with myriads of suppliers. This was followed in April 2006
by Satair becoming part of Boeing’s Integrated Material
Management programme.
Today, Satair Group offers its innovative Integrated Material
Service (IMS) programme to airlines and MROs under which
consumable and expendable parts can be managed by Satair
Group and tailored exactly to customer needs.
The company has always believed in global team work.
Renamed as Satair in 1978, it expanded internationally with
dedicated facilities opened in the 1980s in Atlanta and then
Singapore, followed in 1995 with the China office.
The partial flotation of the company in 1997 led to string
of new overseas acquisitions in France, the UK, the Far
East and China and by 2010 Satair had become the world’s
largest independent distributor of spares and components
for the aviation industry, with a truly global reach. Despite
being a Danish company, the first international board
members started to be appointed.
A year later Airbus made a voluntary recommended public
offer to buy all the shares of Satair and in November 2011
Satair became a 100% owned subsidiary of Airbus and
was delisted from the Copenhagen stock exchange.
Three years later Satair Group was officially launched as
the merged organisation between Satair A/S and Airbus
Material and Logistics Management. With world-class
excellence in its DNA from the early days, Satair Group is
now building on its heritage to create an exciting future.
Highlighted quote: “Their pioneering spirit and can-do attitude
is still the hallmark of today’s Satair Group.”
1982, Satair’s very first exhibition in
Hannover. The two employees, Gert Bolvig
and Anne-Lise Bai Jensen, still work in the
company today. Gert has been with Satair
for 38 years and Anne-Lise for 42 years.
Times (and technology) sure have changed
– but not this employee, Anne-Lise Bai Jensen,
who has been with the company for 42 years.
She found her husband in Satair too; Kim Bai
Jensen who has been with the company longest
of all – 45 years. Impressive!
A new 1,300-m² warehouse is ready in March
1967, and a 300-m² suite of offices two months
later. The warehouse quickly fills with components
for DC-3, DC-4, DC-6 and Convair 240/340/440
aircraft. Satair CPH still resides here at Amager
Landevej near Copenhagen airport.
05SimplyFly – #7, 2017
…DIVERSE; INTERNATIONAL; MULTICULTURAL
Gender Male (69%)
Nationality German (40%)
Age 41,9 years
Seniority 10,9 years
Revenue 1,28m $
06 SimplyFly – #7, 2017
American
18617%
British
31 3%
Chinese
202%
Danish
15414%
French
404%
German
43140%
Singaporean
11411%
Other
908%
16317% 33
3% 212% 36
4%
768%
14215% 396
41% 10611%
The founders of the Danish company that is now Airbus-owned Satair Group had always embraced internationalism and diversity as they grew their company, knowing that a global marketplace needed expansion into new countries and staff recruitment at all levels to help build a diverse company with a strong international outlook.
Today’s Satair Group has built on these foundations as
is illustrated by these ‘fun facts’ taken from the 2016 HR
Annual Report.
…DIVERSE; INTERNATIONAL; MULTICULTURAL
• Total employees across Satair Group reached just over
1,200 in 2016 boosted by a recruitment drive to cater for
company growth that saw around 200 new employees join;
• Younger Generation Z employees and Millennials now
account for more than one third of employees and more
than 70% of all Satair Group newcomers are younger than
40 years old.
• Four generations of employees are now working together.
Nine employees have been with the company for over 40
years. The average employee seniority with Satair Group
is nearly 11 years.
• Due to Satair Group’s global footprint there are many
different nationalities and cultures employed. Germans
account for 40%, Americans account for 17%, Danish 14%,
Singaporean 11%, French 4%, British 3%, Chinese 2% and
others 8%.
• Women make up 31% of all Satair Group employees and
30% of all new employees during 2016 were women.
07SimplyFly – #7, 2017
TRENDING WITH BIG DATA AND DIGITALISATIONEveryone is talking about Big Data and digitalisation. But what are they and how can they be used to transform the aircraft material services market?
Everyone is talking about Big Data and digitalization. What are they? How can they both be used to transform the aircraft material services market?
Satair Group believes that digitalization is a key trend for
the future of the integrated aerospace aftermarket. We are
pursuing two areas that will provide better integration.
Big data is a term for a collection of data (to form data
sets) that is so large and/or complex that traditional data
processing application software is inadequate to deal with
it. Major challenges include capture, storage, analysis, data
integration and organization, sharing, transfer, querying and
information privacy/online security, and more.
Data sets grow rapidly because of affordable new
technologies that allow the capture of data. This includes
smart products which have sensors and are connected
throughout expansive and complex processes. This
increasing ability to gather information from just about
everywhere is referred to as the Internet of Things - or IoT.
The combination of data availability and new technologies
allows for predictive analytics, user behavior analytics
and other advanced data exploration methods which drive
much higher value from the data. Organizations can find
new correlations to spot business trends, increase decision
making, automate processes and add velocity to our
businesses. Sophisticated artificial intelligence algorithms
based on great computer power enable machines to mimic
cognitive functions. These advances allow computers to
learn and problem solve.
Rapidly improving and expanding technologies such as
cloud computing, mobile computing and social media foster
the access to data and related intelligence at any place
and any time around the world. Robotics and additive layer
manufacturing are further technologies with great potential
to create new ways of working and allowing new business
models to grow.
Digitalization is considered as the fourth industrial
revolution. Digital transformation not only impacts the way a
business is established and managed, it also influences the
daily life of human beings by enhancing the flexibility of work
and communication across company boundaries.
Innovations such as sensors embedded into aircraft
equipment, parts and systems have increased our ability to
collect valuable data. This expanding data capture allows
us to monitor performance and to oversee potential aircraft
and sub-systems parts failures throughout the aircraft’s
TRENDING WITH BIG DATA AND DIGITALISATION
08 SimplyFly – #7, 2017
“…drive a superior experience for customers and OEM business partners.”
operational lifecycle. This data collection is based on fully
connected digital devices and advanced analytics systems.
Satair Group wants to fully leverage digitalization with all its
partners to drive a superior experience for customers and
OEM business partners.
Supply chain data collection such as
customer order placement coupled with
data from technical and maintenance
processes and information will help us to
identify behavioral patterns – for example if
some parts are always ordered late because
the need for these pasts were not expected
during a C check.
Satair Group believes that integrating this real-time operational
information with the material services value chain and data
related to aircraft operations, maintenance, supply chain, and
engineering will result in increasing the business velocity. The
velocity will come from automating a predictive approach for
parts inventory planning, and distribution network execution. It
will also increase the speed and reliability of decision making.
Speed and support in complex situations are business
critical factors. Identifying options for parts needed to
keep the aircraft flying using intelligent integration of this
data is one goal that Satair Group aims to accomplish
with digitalization. Digitalization leads to a (digital)
transformation of the current ways of developing and
delivering products and services. This is a strategic
objective of Satair Group.
We have begun to collect, integrate, share and analyze all data
across Satair Group’s ecosystem. This increased and shared
data traffic will generate deeper insights
valuable for customers and suppliers
allowing them to derive added value from
digital efficiencies in the value chain. It
enhances customer and supplier ability to
provide additional digital-based services.
Real-time tracking and tracing of parts around the
globe, predictive maintenance, and smarter inventory
planning systems based on data analytics, will further
link the material value chain with customer demand in an
anticipating and predictive manner.
We are building an ecosystem of data where all users
interact and provide accurate, relevant and integrated
data feedback. It is a system that is more valuable than
the original source. The amount of valuable digital
information the integrator provides as structured feedback
for improvements to the suppliers and customers is
exponentially increasing - so a digital virtuous circle is
created and new ways for market intimacy become possible.
TRENDING WITH BIG DATA AND DIGITALISATION
Digitalization is considered as the fourth
industrial revolution
09SimplyFly – #7, 2017
TAKE OVER SAFRAN A340-500/600 NACELLE SUPPORTFurther inroads into the aero-engine aftermarket with Safran Nacelles covering global and exclusive lifetime support for the Trent 500 engine nacelle installed in the Airbus A340-500/600.
We have a unique model to acquire
business such as this.
10 SimplyFly – #7, 2017
Satair Group has made further inroads into the aero-engine
aftermarket under a contract signed at the Paris Air Show
with Safran Nacelles covering global and exclusive lifetime
support for the Trent 500 engine nacelle installed in the
Airbus A340-500/600.
Under the agreement Satair Group has now assumed
responsibility from Safran Nacelles of its entire supply chain
for the aircraft’s nacelles and will carry out these support
duties until there are no more aircraft flying.
Currently there are some 90 A340-500/600s flying today
and Per Iversen, Director, Business Development for Satair
Group, states:
“It is still a relatively young aircraft with a
lot of life left. As a four-engine aircraft it
is obviously less fuel efficient than a twin,
but the current oil price level means that
the eventual retirement of some of these
aircraft will only occur on a gradually declining basis. We see
this aircraft type remaining in service beyond 2030.”
He added: “We have support obligations on behalf of Airbus
both for in-production and out of production aircraft and hold
many spare parts/airframe parts to enable us to support these
aircraft for many years to come.”
Safran is one of the worlds’ two leading engine nacelle
manufacturers and designs and builds nacelles and
nacelle components for a wide variety of jet aircraft
including mainline jets for Airbus and Boeing, as well as for
regional jets and business jets for manufacturers such as
Bombardier, Dassault, Embraer, Gulfstream and Sukhoi.
The move to outsource the A340-500/600 engine nacelle
support came as a result of an initiative from Satair Group
several years ago which led to serious discussions leading to
the signature of a MoU (Memorandum of Understanding) in
December 2016.
Per continued: “We realised that Safran wanted to unburden
itself from certain programme support areas, such as supply
chain and warehouse management, for out of production
aircraft and shift, resources, cash and focus towards its current
development programmes. We have a
unique model to acquire business such
as this.”
“Once the MoU had been signed, Satair
Group took ownership of the nacelle
spare parts with Safran executing orders
on our behalf until such time as the inventory had been moved
from Safran Nacelles Paris support centre to Copenhagen. As of
April 24 2017,we commenced direct service to customers.”
Operators of A340-500/600s will benefit from a reduction in
their supplier base and the ability to pool more parts through
Satair Group’s efficient supply chain and global distribution.
This new deal comes only several months after the Group’s
first success in this specialised market segment with an
exclusive distribution deal for Pratt & Whitney PW4000 100-
inch engine thrust reverser spare parts.
SATAIR GROUP TAKES OVER SAFRAN A340-500/600 NACELLE SUPPORT
Satair Group is a stand-alone company and 100% Airbus subsidiary. Satair Group provides genuine Airbus Material Support and is the Airbus authorized distributor for a wide range of Products and Services. The company offers an exhaustive and innovative multifleet portfolio.
Great Quality. Great Prices.Get the best of both worlds
for your Used Parts#UsedServiceableParts
For further information about our capability list go to AirbusSpares or email us at [email protected]
11SimplyFly – #7, 2017
SINGLE POINT OF CONTACTSatair Group’s Single Point of Contact (SPOC) project for its Airbus Channel Customer Order Desk is now fully operational as the first step in Satair Group’s integration.
SINGLE POINT OF CONTACT FOR AIRBUS CUSTOMER ORDER DESK NOW OPERATIONAL
12 SimplyFly – #7, 2017
Satair Group’s Single Point of Contact (SPOC) project for its Airbus Channel Customer Order Desk is now fully operational as the first step in Satair Group’s integration plan to gradually merge the two sales channels – Airbus and Satair – into one customer facing organisation.
Responding to feedback from customers who requested
a simpler procedure for when they contacted the Airbus
Customer Order Desk, the new set-up is designed to
improve long-term relationships and trust, and improve the
understanding of individual customer needs.
Under the new setup – which closely mirrors the Satair
Channel which already works globally with the SPOC
approach – a dedicated SPOC now manages all interactions
with a customer’s account. Crucially, it switches the focus
from an ‘event’ to a fully customised approach.
This means that the SPOC takes care of
the relationship and order management
for all Airbus vendor and proprietary
parts, including order handling and
processing, credit/debit note and
customer claims management.
Furthermore, it now combines the previously separate
Heavy Maintenance (HMV) desk activities and In-Flight Desk
(IFD) into one interface. The former contact details for the
HMV and IFD desks remain valid until further notice.
“We have listened carefully to our customers”, said Stefan
Stolzki, Head of Satair Group Customer Order Desk, “and
have created a new system that we believe will be more service
focused and result in a better customer experience. At the same
time, we have taken the initial steps forward to create a more
integrated Satair Group for the future.”
Each SPOC has one or more allocated customers and
operates in small teams of between two to five people. All
team members are aware of the overall customer enquiries
in their team to ensure rapid response and back-up support
to ensure continuous order management. There is a generic
email for each SPOC team as well as individual telephone
numbers for each SPOC.
Stolzki added: “Importantly, customers need to realise that Airbus
AOG orders will continue to be exclusively managed by the 24/7 AOG
Competence Centre to ensure efficient and swift service to best
handle these ad-hoc and urgent occurrences. We have built a strong
interface between the SPOC and the AOG Competence Centre.”
“In addition, we have decided that for the moment order
management for well-established Airbus product lines such as
Standard Parts, Used Serviceable Parts exchange and lease,
Modification Kits and Tool Repair loan and lease will continue to be
managed by these separate business units to ensure that we are
having the right expertise in place to support these product lines.”
Beyond this, Satair Group is implementing
an integration change project step by step to
ensure that it keeps things simple and easy
for the customer. In time it is foreseen that
only one integrated Customer order desk will
operate across Satair Group reinforcing the
SPOC concept further. The overall objective of the integration
project is to simplify the customer interface and offer one
consolidated channel and one contact which will give customers
access to the full portfolio of Satair Group products and services.
…result in a better customer
experience
13SimplyFly – #7, 2017
OUTSOURCING Satair Group is in the pole position to identify and respond to emerging trends. One of these trends is the increased outsourcing from both customers and suppliers.
The aircraft material services market was approximately US$42 billion turnover in 2016 and is projected to grow strongly to over $62 billion by 2025.
Serving this market with parts and materials for airline
customers’ maintenance organizations and Maintenance Repair
and Overhaul (MRO) organizations are a multitude of enterprises
ranging from Original Equipment Manufacturers (OEM). Many of
these entreprises are our core business partners.
Supporting both ends of this complex market are the
outsource specialists - such as Satair Group - who cover
the full material value chain processes to connect suppliers
and customers in the most efficient way possible by using
economies of scale and scope.
In this fast-developing market Satair Group is in the pole
position to identify and respond to emerging trends. One
of these trends is the increased outsourcing from both
customers and suppliers leading to integrated offers and
consolidation in the market structure.
Airlines increasingly want to focus on their core flying
operations. They have to ensure the highest aircraft
operational availability. This means having a high material
availability which is especially important for critical,
unscheduled, and unplanned maintenance events.
Cost and schedule reliability pressures are obsoleting
the old ad-hoc methods of procurement and operations
will become increasingly unaffordable. Similarly, their
desire to limit their financial exposures means less capital
commitments for inventory.
Airlines need enhanced expertise and capabilities in this
complex global material services support sector they need
access to leading and innovative technology, solutions and
networks. They want flexible value chain designs that take
into account the specific airline networks and regional
requirements with variability of the cost base.
Jörg Rissiek, Head of Corporate Strategy and Projects
comments: “The solution, increasingly, is that airlines
outsource their material management to qualified partners who
are dedicated specialists in global value chain management, to
give efficiency gains and reduce operating costs. This is exactly
what we want to provide to our customers!”
Airlines outsource their material management to qualified partners
Jörg Rissiek
THE RELENTLESS TREND FOR THE AVIATION MATERIAL SERVICES MARKETBy Dr Jörg Rissiek, Head of Corporate Strategy & Projectsand Paul Lochab, Chief Commercial Officer
14 SimplyFly – #7, 2017
Airlines increasingly want to focus on their core flying operations
Paul Lochab
A similar outsourcing trend can be seen on the supplier side.
They want to focus on their core research, development and
production business of high-technology aircraft parts. Paul
Lochab, CCO of Satair Group adds: “They want less capital
to be tied-up in an in-house distribution set-up while requiring
excellent parts distribution from us to the market.”
“Satair Group believes that this trend will lead to integrated
offers, covering a very wide range of parts in all material
categories. Such an outsourcing strategy with its long-term
performance and service commitments requires flexible,
extended term contracts, high-risk control and a trustful
customer relationship with open information exchange. As the
airline grows, changes fleets, develops new routes and markets,
so the integrator adapts its service offering in a supportive,
collaborative way,” Lochab ends.
Over recent years Satair Group has responded to this
growing trend with a variety of different integrated product
offerings such as Airbus Managed Inventory in 2010, its
Integrated Purchasing Program and Airbus Flight Hour
Services. But the focus now is on the growth of its Integrated
Material Services (IMS) program as its comprehensive
material offering.
This totally collaborative, customized and modular program
covers all part number demand as requested by customers,
currently for a range from 4,000 to more than 40,000 part
numbers. IMS offers a competitive advantage as it reduces the
total cost of ownership significantly at a guaranteed performance
level and it can include other add-ons such as parts repair,
maintenance tools and customized modification kits.
Keeping up with Satair Group’s strategy of collaborating
(co-creating) with the customer and providing what they
want, not all customers who have chosen IMS have opted for
the fully integrated solution. However, there is a clear trend
towards a more comprehensive range of parts covering
several material categories.
Distributors are becoming material integrators and becoming
bigger and better at improving their offerings along the value
chain. Satair Group believes due to this, further market
structure consolidation will have to take place over the next
decade. The need for this consolidation is to bring down value
chain costs, realize significant economies of scale and scope,
and transaction cost reductions.
Satair Group aims to be the leading player in this market
transformation.
15SimplyFly – #7, 2017
EXPANSION PLANNED FOR AIRBUS ECO REPAIRSSatair Group is seeking customer feedback on the dedicated Airbus ECO (Efficient and Cost-Optimised) repair solution programme.
First launched in June 2015 in response to customer
demand, the dedicated Airbus ECO (Efficient and Cost-
Optimised) repair solutions programme for Airbus
Proprietary Parts is poised to expand further.
Customers made it clear that they wanted more transparency,
pre-defined prices and fixed lead-times – all of which have now
been incorporated into the ECO repair solutions, along with the
added benefits of OEM engineering know-how, certification
available to EASA, FAA, TCCA and
CAAC standards, plus quick access to
exchange parts from a huge range of
over 11,000 Airbus high-value new and
used proprietary parts.
Currently the ECO repair offerings
cover Airbus proprietary parts for the A380, A330/340 and
A320 family. For the more numerous A320 family, as an
example, the ECO repair scope includes glazing, additional
centre tank which needs inspection every 12 years, artificial
feel unit for the rudder pedal and flap interconnecting strut.
Add to this six fixed price packages covering a wide range of
elevator repairs, three fixed price packages for the horizontal
tail plane leading edge, Sharklet and slat repairs, four options
for rudder modifications and doorsill latch and Y-Guides (also
for the A300/A310).
Customised agreements with attractive flat rates are
available for both repair and exchange options. Also available
is a lease service for proprietary parts to avoid capital
commitment for high value parts. A lease, exchange or sale
order can be converted from one order type to another.
A worldwide network of Airbus repair
stations and approved partners is
available, ensuring more geographic
convenience, ease of access and
swifter service for customers.
Although these ECO repair solutions cover the most
numerous parts repair requirements, they form only a part
of the overall repair capabilities for Airbus proprietary parts.
To extend the ECO repair solutions offer, more products are
in the pipeline and Satair Group is actively seeking and would
welcome customer feedback for specific Airbus Proprietary
parts to be added to the ECO repair solutions programme.
EXPANSION PLANNEDFOR AIRBUS ECO REPAIRS
Customers made it clear that they wanted more transparency, pre-defined prices and fixed lead-times
Maik Lange - Mechanic.
16 SimplyFly – #7, 2017
Today’s topics
Airbus Material Management SeminarsOur Airbus seminars have been specifically developed to support your goal of
optimisedMaterial Management, knowing that cost reduction and increased operationalefficiency are major objectives in the aviation industry. We are offering a selectionof modules with different levels of specialisation from beginner‘s to advanced level
in order to help you gain more expertise in the field of Material Management.
Core Seminars* Advanced Material Management - Gaining conceptual insight (Experts) 26 – 28 Jun 2017 Hamburg, Germany
* Principles of Material Management - Exploring fundamentals (Newcomers) 27 – 29 Nov 2017 Hamburg, Germany
Regional Seminars The most popular lessons and case studies from our core seminars (Newcomers and experts)
* Regional Material Management - 24 – 26 July 2017 Chengdu, China
* Regional Material Management - 10 – 12 Oct 2017 Singapore
Specialisation Seminars* Material Planning & Inventory Management - Concepts and methods to optimise inventory 24 – 25 Oct 2017 Hamburg, Germany
* GSE & Tools Specialisation - Improving tool handling efficiency 08 – 09 Nov 2017 Miami, USA
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Satair Group is a stand-alone company and 100% Airbus subsidiary. Satair Group provides genuine Airbus Material Support and is the Airbus authorized distributor for a wide range of Products and Services. The company offers an exhaustive and innovative multifleet portfolio. For further information visit satairgroup.com/about-satair-group
DOUBLING-UP ON KITS Satair Group’s kit marshalling capability to support Airbus aircraft has been boosted by the opening in March of the new Kit Factory Unit 2 at Hamburg.
Satair Group’s kit marshalling capability to support Airbus aircraft has been boosted by the opening in March of the new Kit Factory Unit 2 at Hamburg.
The new factory sits adjacent to the original Kit Factory Unit
1 which has been operating since January 2015 and which,
for the first time, consolidated all kit marshalling activities
from all Airbus European sites into one centralised location.
Adding a further 5,300m2 of warehousing to the 10,000m2 of Kit
Factory Unit 1 means that Satair Group will be able to more than
double kit delivery performance to 110,000 kits a year in 2017.
This increase in capacity is needed because of the dramatic
growth for Airbus modification kits, repair kits or upgrade
kits. Each kit consists of many different single parts that are
assembled and delivered for a specific and dedicated task.
Tim Bothe, Satair Group’s Vice President of Supply Chain
stated that the Satair Group Kit Factory is the centralised
worldwide kitting centre for the Airbus and Satair Group
aftersales business.
He added: “The new construction was kicked off in June 2016
and just nine months later we were ready for the inauguration.
This is typical of our highly dynamic business environment
where growth has to take place within a very short time frame
to support our customers.”
The combined Kit Factories, Units 1 and 2, are close to the
Airbus Operations Germany site south of the River Elbe in
Hamburg. The main working and kitting area will stay in
Unit 1, while the move of material into Unit 2, with its extra
capacity, will allow Satair Group to size the productivity and
capacity in line with the forecasted workload.
In the new unit there will be a Hazardous Material
(HAZMAT) area and more space to store the cabin upgrades
monuments and the upcoming retrofits for the A380 and A350
programmes. The extension will also allow for consolidating
the standard hardware stock under a single roof. Further
investment in new technology machinery is already planned to
help automate the physical kitting process.
DOUBLING-UP ON KITS
Satair Group CEO, Bart Reijnen (right), Satair Group VP of Supply Chain, Tim Bothe (left), and Markus Meyer from Goodman (middle)
18 SimplyFly – #7, 2017
Pall Part # OE Part Number ATA Description Engine CFM56 Competitive/Alternate Part Numbers
ACC462F2038M 219946 73 Fuel Filter -2,-3,-5,-7 WF337661, WF339365, 7595983-101, 7597062-101, CA01962B, CH0697101552N00
QA06422 QA06422 79 LP Lube Scavenge -3,-5,-7 WF335301, 7593194-101, CA00967A
QA06647 QA06647 79 Lube Filter -5 7594155-101, CA00077A
QA07320 335-114-001-0 79 HP Lube Filter -3,-7 11-10976, 7593226-101, WF336737, CA00075A
Pall CFM56 Engine filters – Filters made with your engine i mindThe CFM56 engine is the workhorse behind some of the largest aircraft fleets in the world – for a good reason: power, reliability, and design are all industry leading for existing single aisle aircraft.
As Pall Aerospace’s worldwide exclusive distributor, Satair Group’s global inventory can meet your requirements for immediate delivery.
Talk with your Satair Group Account Director for specific account pricing.
Pall Filters– The best an engine can get!
Pall Aerospace provides more filtration than any other manufacturer in the industry for these engines. As an OE partner with the manufacturers Pall worked in close cooperation on the original design specifications, testing, and the continuing operation of the power plant. Simply put – Pall filters provide the highest level of engine protection available. The best protection means fewer delays, cancellations, and unplanned maintenance for your organization.
SINGAPORE ‘CAN-DO’ PILOT SEAT REPAIRSSatair Group Singapore has been authorised by Stelia Aerospace to become the sole Asia-Pacific repair station (excluding mainland China) for pilots’ seats.
The ‘can-do’ attitude of Satair Group’s Singapore team has
led to the facility being authorised by Stelia Aerospace in
early 2017 to become the sole Asia-Pacific repair station
(excluding mainland China) for pilots’ seats. In addition to
EASA approval, this authorisation also has airworthiness
approvals from the authorities in Singapore, Malaysia,
Thailand, Indonesia and Vietnam.
Stelia pilots’ seats are installed on every Airbus aircraft type
and since the facility started operations repairs have been
carried out on seats for Airbus Asia Training Centre, HAECO,
Cebu Pacific Airlines, Royal Brunei Airlines and Asiana
Airlines. Previously these repairs had been
outsourced to a local business partner, but
following a business case being made for
these repairs to be done ‘in-house’, a project
team was set up to plan the new venture.
Comprising Product Management, Repair Shop, Supply
Chain, Procurement, Quality and Operations personnel,
the team worked together to overcome all challenges. They
had to ensure that the facility and working environment
was appropriate for the planned work, that the necessary
personnel were available to carry out the work and that the
appropriate equipment, tools and material were available.
On top, ensuring that everything meet regulatory standards
and data procedures and that certifying staff and support
staff had a good understanding of the relevant aircraft
components to be maintained.
Working with such a strong commitment and ‘can-do’ attitude,
the repair facility was completed on time and passed both
regulatory and Stelia Aerospace audits after only six months.
But regional customers still had to be won
over. Vital support was given by the Stelia
regional Customer Support Manager whose
long-standing relationship with end users in
the area was key. He helped in overseeing
the repairs of customers’ seats and Satair
Group employed an experienced technician from the previous
repair shop to carry out the work.
In the words of Selvakumar Kasi Pandiyan, Satair Group
Engineer for Stelia Cockpit: “I stumbled upon many challenges
as I tried to repair the seats but my belief in Satair Group’s core
values, ‘Can-do-attitude’ and ‘customer and supplier focus’ guided
me to face these challenges with confidence and successfully meet
the expectations of my customers within the deadline.”
Once the first units were repaired and re-delivered on time
and on cost, customers were convinced and more seat
repairs have followed to ensure a bright future for this new
capability.
SINGAPORE ‘CAN-DO’Pilot seat repairs
A strong commitment and ‘can-do’ attitude.
Selvakumar Kasi Pandiyan, Satair Group Engineer for Stelia Cockpit performing an in-coming evaluation on the seat and inspecting the control switch batch number
20 SimplyFly – #7, 2017
LATEST & GREATESTSatair Group news in short.
Strategic Cooperation on Used/Surplus Parts Satair Group has entered into a new strategic services
agreement with VAS Aero Services, a global leader in
aviation logistics and aftermarket services, to support
Satair Group with servicing, certification, warehousing and
distribution of OEM excess parts inventory, consisting of
both surplus and used serviceable material.
Inauguration of New Kit factory in Hamburg, GermanySatair Group has inaugurated an additional centralised
aftermarket kitting centre at Hamburg to add significant extra
capacity to its already impressive kit marshalling capability for
Airbus aircraft and to achieve another milestone in the logistic
& supply chain history of Airbus and Satair Group.
Enhancements on Footprint in the AmericasSatair Group has made several investments, optimizations
and enhancements to our footprint in the Americas. This was
a 3 phase approach: the opening of our new Miami facility in
April 2016, the relocation of our Atlanta office-based staff
to a new location in Peachtree City, Georgia by February
2017, and the transition of the Atlanta warehouse operations
into the existing warehouse in Ashburn, Virginia within the
first quarter 2017 to enable performance and efficiency
improvements.
Stelia Aerospace Repair Station in SingaporeSatair Group’s Singapore facility has been authorised by
Stelia Aerospace in early 2017 to become the sole Asia-
Pacific repair station (excluding mainland China) for pilots’
seats. In addition to EASA approval, this authorisation
also has airworthiness approvals from the authorities in
Singapore, Malaysia, Thailand, Indonesia and Vietnam.
Distribution agreement with TechSatSatair Group has signed a new distribution agreement with
TechSat GmbH, an expert in integration and verification
equipment. The agreement deal covers TechSAT’s Portable
Data Loading Solution in the Americas (except USA and
Canada), Asia Pacific and Europe (except France, Spain,
Portugal, Russia & CIS).
Expanding with UTC Aerospace SystemsSatair Group has entered into another agreement with
UTC Aerospace Systems – Sensors and Integrated Systems
(UTAS-SIS), for the UTAS SIS Fire Protection Systems
products. The multi-year distribution agreement expands
an already strong partnership between the two companies
which dates back to 1990. The agreement covers Europe,
Middle East and Africa (EMEA).
Three new Airbus Managed Inventory (AMI) deals signed The AMI solution optimizes inventory management, ensuring
high-usage and non-repairable parts being automatically
replenished, while granting parts availability and decreasing
inventory stock. GMF AeroAsia signed a long-term agreement
with Satair Group concerning AMI and the JIT (Just In Time)
service. The JIT solution offers fixed pricing, consolidated
shipments and exclusive stocking on behalf of the customer.
Ocean Air Linhas Aereas S.A. has signed an AMI (Airbus
Managed Inventory) deal with Satair Group. Ocean Air Linhas
Aereas S.A. has its registered office in Sao Paulo, Brazil and
is supported from the Group’s network of warehouses in
the Americas. GAMECO (Guangzhou Aircraft Maintenance
Engineering Co., Ltd.) is the first Chinese customer who
signed a long-term agreement with Satair Group concerning
the Airbus Managed Inventory (AMI) service.
LATEST & GREATESTSatair Group news in short
21SimplyFly – #7, 2017
SATAIR GROUP LOCATIONS
Satair A/S Copenhagen, Denmark Tel: +45 3247 0100 [email protected]
Satair USA inc. Peachtree City, USA Tel: +1 404 675 [email protected]
Satair Pte.Ltd Singapore Tel: +65 6543 0977 [email protected]
Satair (Beijing) Co.Ltd. Beijing, China Tel: +86 10 8048 6161 [email protected]
Satair UK (Battery Shop) Heathrow, United Kingdom Tel: +44 208 561 4211 [email protected]
Satair USA Inc. (Repairs and Production)Miami FL, USA Tel: +1 305 863 7620 [email protected]
Airbus SAS Hamburg, Germany Tel: +49 (0)40 5076-0
Satair USA inc. Ashburn, USA Tel: +1 703 729 4300
Satair Middle East FZE Dubai, United Arab Emirates Tel: +971 (0) 4 299 8080
Ashburn, USA
Atlanta, USA
Miami, USA
Heathrow, UK
Mike Heaton Head of Region and Sales & SupportAmericas E-mail: [email protected]
22 SimplyFly – #7, 2017
Meet us at Airshows You can meet us at several interesting occasions all year round. During the next couple of months, Satair Group will be present at the following events and airshows: ACPC from August 26-29, MRO Europe from October 3-5, Inter Airport from October 10-13, NBAA from October 10-12, MRO Asia from October 31 to November 1 and Dubai Airshow from November 12-16. If you cannot make it to any of these shows, you can…
Find us on Social Media| linkedin.com/company/satair-group | @satair_aviation | facebook.com/satairgroup |
Satair Group is never out of reach – and now you can also subscribe to our Youtube channel with videos of our parts portfolio and much more! You can take Satair Group with you everywhere you go by following us on social media. We’ll keep you updated on news about Satair Group, events and airshows, industry trends and everything else we think will interest you. So, give us a like, a follow, a subscribtion – any kind of input you would like to share. You can always contact us on social media and we will get back to you. Or you can send us a written letter, we so miss getting mail.
Copenhagen, Denmark
Hamburg, Germany
Dubai, UAE
Singapore
Beijing, China
Rene Frandsen Head of Region and Sales & SupportAsia Pacific E-mail: [email protected]
Nicolai Hertz Head of Sales & SupportEurope & AfricaE-mail: [email protected]
Yongdong Hu Head of Region and Sales & SupportChina E-mail: [email protected]
Terry Stone Head of Region and Sales & SupportMIddle EastE-mail: [email protected]
23SimplyFly – #7, 2017
SimplyFlyWe deliver innovative and world-class solutions within the parts management business and we develop extended distribution and parts support services to every unique customer and supplier in the global aerospace value chain.
