Services Overview 2010SITSI® Global Datamart

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SITSI® stands for “Software and IT Services Industry” and encompasses the majority of the off-the-shelf reports published by market research and strategic consulting firm, Pierre Audoin Consultants (PAC), and its worldwide network of partners.

Since its launch in 1992, SITSI® has evolved into a unique and comprehensive online research source on local markets across the globe. With SITSI®, we provide data, analyses and opinion to help technology suppliers, consultancies, investors, institutions and technology users better understand the changes in their environment, seize opportunities, formulate crucial business strategies and make the right investment decisions.

SITSI® provides a complete view of the software and IT services industry through more than 1,000 documents organized into 5 modules – Countries, Companies, Verticals, Horizontals and Global Datamart.

I. About SITSI®"

Global Datamart"

II. About SITSI® Global Datamart"

“!”!

Easy access to over 50,000 data points. All market volumes and forecasts are updated 3 times per year and delivered:!

•  As ready-to-use Excel tables"•  As working sheets with filters or

Excel pivot tables"

SITSI® Global Datamart covers 35 countries and regional clusters organized in three regions (Americas, APAC and EMEA) representing the entire global IT market.

SITSI® Global Datamart is available both as an extension to the SITSI® Countries program and on a stand- alone basis. "

For each region and country, we publish the following data:!

•  Market figures: IT expenditure, software and IT services markets by products & services (9  segments and 19 sub-segments)"

•  Market figures: IT expenditure, software and IT services markets by vertical sectors (9 vertical sectors)"

•  Market figures “Matrix”: 8  software and IT services segments crossed with 9 vertical sectors"

•  Rankings by 9 vertical sectors"

•  Rankings by 6 software and IT services segments"

In a fast-changing market, strategic analysis has to be even more accurate and efficient. We chose SITSI® for the global quality of its content and because it helps us have a coherent vision of the main market trends and associated figures. It is a key element in our year-round market intelligence process.

Marketing Director Steria France

www.pac-online.com

PAC expands the scope of its SITSI® program year after year. The following tables summarize the geographical coverage for 2010."

III. 2010 SITSI® Geographical Coverage"

www.pac-online.com

III. 2010 SITSI® Geographical Coverage"

www.pac-online.com

IT MARKET

SOFTWARE PRODUCTS HARDWARE IT SERVICES

SOFTWARE & IT SERVICES (SITS)

APPLICATION SOFTWARE

PRODUCTS (ASWP)

SYSTEMS INFRASTRUCTURE

SOFTWARE (SIS) TOOLS

Office Automation

Business Applications

Technical Applications

Operating Systems (OS)

Network, System, Storage

and Security

Management (N3SM)

Information Management

Execution & Integration

Platforms

Portal & Collaboration

OUTSOURCING

HARDWARE MAINTENANCE

(HWM)

PROJECT SERVICES (PS)

IT Consulting (ITC)

Process & Application-

Related Infrastructure-Related ITC

IT Training (ITT)

Systems Integration (SI)

Application-Related SI

Infrastructure-Related SI

Application Management

Application Outsourcing

Business Process Outsourcing

Hosting

Infrastructure Outsourcing

Complete Outsourcing

IT EXPENDITURE

HARDWARE EXPENDITURE

PERSONNEL EXPENDITURE

MISCELLANEOUS EXPENDITURE

SITS EXPENDITURE

VERTICAL SECTORS!

Insurance!Manu-!

facturing!Banking!

Public !Sector!

Retail & !Wholesale!

Telecom! Utilities!Service &!

Consumers!Transport!

IV. SITSI® Segmentation"

Some Figures

  8 of the top 10 and 19 of the top 30 worldwide software and IT services suppliers   Over 95% renewal rate with 150+ customers   6,500+ active users in 60+ countries

Every journey needs SITSI®"

PAC PARIS!92 Avenue de Wagram"75017, Paris, France Tel: +33 (0) 1 56 56 63 33 Fax: +33 (0) 1 48 28 41 06

PAC MUNICH"Holzstrasse 26 D-80469 "Munich, GermanyTel: +49(0) 89 23 23 68 0 Fax: +49(0) 89 719 62 65"

PAC NEW YORK CITY 192 Lexington Avenue - Suite 1101 New York, NY 10016, USA Tel: +1 646 277-7250 Fax: +1 646 607-1716

PAC BUCHAREST"Louis Pasteur 40 050536 Bucharest 5, Romania Tel.: +40 (0) 21 410 75 80 Fax: +40 (0) 21 410 75 81"

PAC LONDON15 Bowling Green Lane EC1R0BD London, UK Tel: +44 (0) 207 251 2810 Fax: +44 (0) 207 490 7335"

PAC SAO PAULORua Pedro de Toledo, 130, Office 61, Vila Clementino, Sao Paulo, 04039-030, Brazil Tel: +55 (11) 5539 0280 Fax: +55 (11) 5539 0280"

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SITSI® – Your Exclusive Source of Accurate Information and Analysis on Software and IT Services !