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8/9/2019 Six Sigma Group-1
1/18
Six Sigma
Client, Enterprise & Competitive Intelligence for Product, Process & Systems InnovationDr. Rick L. Edgeman, University of Idaho
IX
Presentation on
By Students of Section-A With Odd Roll Nos.
S IGMASAccman Institute of Management
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
OBJECTIVE OFPRESENTATION
Share concepts and application of Six Sigma with a case
study.
Deployment of Six Sigma as a strategy to achieve world
class performance.
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
WHAT IS SIX SIGMA?
Six Sigma is a rigorous and disciplined methodology that uses
data and statistical analysis to measure and improve a
company's operational performance by identifying and
eliminating "defects" in manufacturing and service-related
processes.
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
ORIGIN OF SIX SIGMA
The term "Six Sigma" comes from a field of statistics known as
Process Capability Studies.
Bill Smith first gave the concept of Six Sigma at Motorola, USA
in 1981, as a method to improve process quality.
The basic premise is-
All processes have Variations; Variation is the Enemy.
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Six Sigma
Define
Control
Improve Analyze
Measure
ACCMAN INSTITUTE OF MANAGEMENT
Define the problem andcustomer requirements.
Measure defect rates anddocument the process in
its current incarnation.Analyze process data anddetermine the capability ofthe process.
Improve the process andremove defect causes.
Control processperformance and ensurethat defects do not recur.
THEPROCESS
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
SIX SIGMA AS A GOAL
W
Defects per
Million
opportunities
23
45
6
308,537
66,807
6,2102333.4
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
BENEFITS OF SIX SIGMA
Generates sustained success.
Sets performance goal for everyone.
Enhances value for customers.
Accelerates rate of improvement.
Promotes learning across boundaries.
Executes strategic change.
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
WHAT MAKES SIX SIGMADIFFERENT
Leadership Commitment, Competence, & Involvement.
Methodology & Tools.
Data Driven.
Statistically Validated.
Best People 100% Dedicated to Defect Reduction.
Project Focused. Aligned to Strategic Goals (Hoshin, MBF).
High ROI Expectations.
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Six Sigma
Six Sigma
Methods
Service
HRM
Administration
IT
APPLICATION
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
SHORTCOMINGS OF SIX SIGMA
Because managers bonuses are tied to Six Sigma savings, it
causes them to fabricate results and savings turn out to bephantom.
Marketing will always use the number that makes the
company look best. Promises are made to potential customers
around capability statistics that are not anchored in reality.
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
BARRIERS TO IMPLEMENTATION
1:Engineers and managers are not interested in mathematical
statistics.
2: Statisticians have problems communicating with managers
and engineers.
3: Non-statisticians experience statistical anxiety which has
to be minimized before learning can take place.
4: Statistical methods need to be matched to management
style and organizational culture.
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
120-year old successful business operation.
Now carried out by 5000 semi-literate people.
They skillfully deliver Tiffin boxes through the congested streets
of thickly populated Mumbai in busy hours.
Having an attire of dusty white shirts , pyjamas and Gandhi topis.
Providing customers with real value addition in the unfailing
delivery of home-cooked food every day.
DABBAWALAS:CASE STUDY
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Six Sigma
BUSINESS OPERATION
5000 semi-literate dabbawalas.
Every dabbawala is a shareholder.
Daily delivering homemade food to 2,00,000 people.
Within a radius of 60kms.
In just 3 hours.
4,00,000 transactions every single day.
Error rate is one in 16 million transactions.
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Six Sigma
BUSINESS CONSTRAINTS
Fast food joints and footpath eateries.
Marathon of trains, buses, cars, trucks, three-wheeler autos,
bicycles, cart pullers, pedestrians, bullock carts, etc.
Negligible discipline in lane crossing, overtaking, speed limitand honking remains the order of the day.
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Six Sigma
CODING SYSTEM : Mainreasonoferror-freedelivery
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Six Sigma
ACCMAN INSTITUTE OF MANAGEMENT
Questions/Queries?Questions/Queries?
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Six Sigma
Client, Enterprise & Competitive Intelligence for Product, Process & Systems InnovationDr. Rick L. Edgeman, University of Idaho
IXEnd Of Session
THANKYOU
S IGMASAccman Institute of Management