“Six Sigma”: What is it?A statistical measure of variation which seeks to

identify and remove the causes of defects and errors in manufacturing and business process.

six sigma is a business management strategy originally developed by Motorola

Full six sigma equals 99.9997% accuracy.Methodology for improving key success.A “tool box” of quality and management tools for problem resolution.A business philosophy focus on continuous

improvement.An organized process for structured analysis of data.

When to use Six Sigma?Unknown causes/situations.Problem at common place and not well

defined.When “broad spectrum” approach is

inappropriate.When problem solving method failed.In a complex situation with many variable.

Why to adopt six sigma?Defined process for problem solving.Proven methodology to solve problem.Consistency with result.Focus on the “bottom line” which encourages

credibility/support from the top of the organization.Focus around target.Reduces variations at all point.

What are the Rewards ofSix Sigma?Improved reliability and predictability of

software products and services.

Increased value to the customers and shareholders.

Improvements in organizational morale.

METHODOLOGIES……..Six Sigma has two key methodologies:– DMAIC and

DMADV. DMAIC is used to improve an existing business process.

DMADV is used to create new product designs or process designs in such a way that it results in a more predictable, mature and defect free performance.

“Methodology”:-D M A D V

DefineMeasureAnalyzeDesignVerify

D M A I CDefineMeasureAnalyzeImproveControl

What are the Challenges of Six Sigma?The perception of

“Sick Sigma”.

Understanding the DFSS (Design For Six Sigma)

It is not a quick fix nor a recipe

Training – especially management level.

Consultants can’t make it happen.

Which Business Function Needs It?

6 SigmaMethods

DesignPURCH.

Marketing

MFG.MAINT.

QA

ADMIN.

SERVICE

As long as there is a process that produces an output, whether it isa manufactured product, data, an invoice, etc…, we can apply the

Six Sigma Breakthrough Strategy. For these processes to perform to a customer standard they require correct inputs!!!

Who else is using Six Sigma?Avery DennisonDowDuPontFoxboroSonyDeere & Co.

(John Deere)DelphiAllied SignalFord

Johnson & JohnsonJohnson & Johnson CaterpillarCaterpillar Lockheed MartinLockheed Martin IBMIBM Citi Group Citi Group

(Visa/MasterCard)(Visa/MasterCard) GG..EE.. J.P. MorganJ.P. Morgan ServiceMasterServiceMaster

Benefits of Six Sigma.   Focus on customers.

Improved customer loyalty.

Reduced cycle time.Less waste.Data based decisions.Time management.Sustained gains and

improvements.

Systematic problem solving.

Employee motivation.Data analysis before

decision making.Faster to market.Team building.Improved customer

relations.

Summary…..

Customer focused….Driven by the Voice of the Customer.

Strong top management leadership, commitment, and involvement.

Project orientation with measurable financial results.

Consistent methodology for all work. Time driven.

Time driven….more accountable.