Skills 2nd Exam by Yes Team

7/24/2019 Skills 2nd Exam by Yes Team

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Yarmouk University, Electronics Eng. Dept.

ELE205 Communication Skills 2nd

exam

Instructors: M. Smadi, & M. Tantawi

Serial # ( )S

tudent name Key ...

ID

Section.

Problem 1 (5 points):Complete the following phrases with the most suitable choice according to the

following choices:

CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,

external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,

focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,

impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-

demographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,

rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,

conclusion, effective speech, inference, fact, presentation.

The type of sounds made by jackhammers, rock bands, and computer printers that compete

for our attention and make it difficult to listen is called externaldistraction.

A response that states, why a persons problem exists is called interpreting.

The goal of effective listening is shared understanding.

Good eye contact, forward leaning body posture, and a comfortable distance between you

and the speaker are aspects of attending behavior.

May not add any new information in conclusion of the presentation.

A delivery that is well-prepared and delivered conversationally is called extemporaneous. When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.

The demographicsof an audience consist of factors such as age, race, gender, occupation,

and education.

The two parts of a central idea are the subject and the focus.

A verbal support that includes definition, description, and analysis is called explanation.

Problem 2 (1.5 point):Name any three response stylesdiscussed in Listening tools?

Evaluating, Interpreting Supporting, Questioning Paraphrasing

Problem 3 (1.5 point):List three functionsyour conclusionof presentation must accomplish?

A summery of the main points A restatement of central idea Appropriate closing remarks

Problem 4 (1.5 points):Name three suggestionsto follow when attending a talk:

1)Stop talking, 2)Hear the

speaker out

3)Tune out distractions,

4)Develop an open mind

5)Take advantage of though

speed

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Problem 5 (2.5 point):Give five suggestions for preparing, rehearsing, and delivering an effective

speech ?

1.Determine the General Purpose, 2.Analyze the Audience, 3.Determine the Specific purpose

4.Identify the Central Idea, 5.Identify the Main Points, 6.Gather Supporting Material,

7. Organize the Outline, 8.Rehearse the Presentation, 9.Develop a speaking outline,10.Practice out loud, 11.Practice in front of an audience, 12.Pay attention to your voice13.Pay attention to your body, 14.Cope with nervousness

Problem 6 ( 5 points):Determine whether the following are True orFalse:

Why do you think that might be happening to you? is an open-ended question. T

According to most estimates, people tend to listen carefully and understand most of

what they hear.F

The most important attitude you can have to assist you in being an effective listener is

I only need you to think Im listening to you!. F

Listening is our primary source of learning. T

More people fear speaking in public than fear dying. T

Being prepared and rehearsing a presentation increases a speakers worrying. F

Analyzing the audience includes knowing who they are and what they already know

(or dont know) about the topic.T

Memorizing your whole speech is the best delivery choice you can make. F

Listening goes beyond simple recognition of sound. T

"Yarmouk University in Jordan" is an example of a central idea. F

Problem 7 (3 points): Read carefully the following paragraph:

A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rods

in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."

The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motorstopped.

Determine which of the following sentences is: True, False, Inference

The couple went boating. ( T )

The couple intended to go fishing. ( I )

They didn't catch any fish, because the motor stopped.( I )

They packed the fishing rods in the speed boat. ( F )

He believed what she said about the petrol was true.( I )

The outboard motor stopped after 10 minutes.( I )

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exam


Serial # ( ) Student name..........IDSection.

Problem 1 (5 points):Complete the following phrases with the most suitable choice according to thefollowing choices:









for our attention and make it difficult to listen is called .

A response that states, why a persons problem exists is called .

The goal of effective listening is .


and the speaker are aspects of .

You may not add any new information in the of the presentation.

A delivery that is well-prepared and delivered conversationally is called .

When seeking to persuade an audience, a speaker can convince, reinforce, or . The of an audience consist of factors such as age, race, gender,

occupation, and education.

The two parts of a central idea are the subject and the .

A verbal support that includes definition, description, and analysis is called






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speech ?


Why do you think that might be happening to you? is an open-ended question.


what they hear.


I only need you to think Im listening to you!.

Listening is our primary source of learning.

More people fear speaking in public than fear dying.

Being prepared and rehearsing a presentation increases a speakers worrying.


(or dont know) about the topic.

Memorizing your whole speech is the best delivery choice you can make.

Listening goes beyond simple recognition of sound.

"Yarmouk University in Jordan" is an example of a central idea.






The couple went boating. ( )

The couple intended to go fishing. ( )

They didn't catch any fish, because the motor stopped.( )

They packed the fishing rods in the speed boat. ( )

He believed what she said about the petrol was true.( )

The outboard motor stopped after 10 minutes.( )

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exam






what they hear.F


I only need you to think Im listening to you!.F





(or dont know) about the topic.T





speech ?





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following choices:








A verbal support that includes definition, description, and analysis is called explanation. A response that states, why a persons problem exists is called interpreting.

When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.



A delivery that is well-prepared and delivered conversationally is called extemporaneous.


and education.

The two parts of a central idea are the subject and the focus. The type of sounds made by jackhammers, rock bands, and computer printers that compete

for our attention and make it difficult to listen is called externaldistraction


and the speaker are aspects of attending behavior














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Good Luck.



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exam

Instructors: M. Tantawi & M. Smadi

Serial # ( ) Student name... Key ..IDSection.Problem 1 ( 5 points):Determine whether the following are True orFalse:


I only need you to think Im listening to you!F


what they hear.F









(or dont know) about the topic. T


speech ?

1.Determine the General Purpose, 2.Analyze the Audience, 3.Determine the Specific purpose

4.Identify the Central Idea, 5.Identify the Main Points, 6.Gather Supporting Material,

7. Organize the Outline, 8.Rehearse the Presentation, 9.Develop a speaking outline,10.Practice out loud, 11.Practice in front of an audience, 12.Pay attention to your voice13.Pay attention to your body, 14.Cope with nervousness


1)Stop talking, 2)Hear the

speaker out

3)Tune out distractions,

4)Develop an open mind

5)Take advantage of though

speed

Problem 4 (1.5 point):List three functionsyour conclusionof presentation must accomplish?A summery of the main points A restatement of central idea Appropriate closing remarks



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Evaluating, Interpreting Supporting, Questioning Paraphrasing


A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rodsin the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."

The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motor

stopped.









following choices:



focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-




A verbal support that includes definition, description, and analysis is called explanation.

A response that states, why a persons problem exists is called interpreting.

When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.



A delivery that is well-prepared and delivered conversationally is called extemporaneous.


and education.

The two parts of a central idea are the subject and the focus.


for our attention and make it difficult to listen is called externaldistraction

Good eye contact, forward leaning body posture, and a comfortable distance between youand the speaker are aspects of attending behavior

Good Luck.



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exam

Instructors: M. Tantawi & M. Smadi




I only need you to think Im listening to you!


what they hear.



More people fear speaking in public than fear dying.

Being prepared and rehearsing a presentation increases a speakers worrying.

Listening is our primary source of learning.

Memorizing your whole speech is the best delivery choice you can make.

Why do you think that might be happening to you? is an open-ended question.

Analyzing the audience includes knowing who they are and what they already know(or dont know) about the topic.


speech ?





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A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rodsin the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."

The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motor

stopped.


They didn't catch any fish, because the motor stopped.( )

He believed what she said about the petrol was true.( )

They packed the fishing rods in the speed boat. ( )

The outboard motor stopped after 10 minutes.( )

The couple went boating. ( )

The couple intended to go fishing. ( )


following choices:



focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, non-




A verbal support that includes definition, description, and analysis is called .

A response that states, why a persons problem exists is called .

When seeking to persuade an audience, a speaker can convince, reinforce, or .

You may not add any new information in the of the presentation.

The goal of effective listening is .

A delivery that is well-prepared and delivered conversationally is called .

The of an audience consist of factors such as age, race, gender, occupation,

and education.

The two parts of a central idea are the subject and the .


for our attention and make it difficult to listen is called

Good eye contact, forward leaning body posture, and a comfortable distance between youand the speaker are aspects of

Good Luck.



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Communication Skills, ELE205, 1stsemester 2012-2013 2nd Exam 29/11/2012

Instructors: M. Rawashdeh & M. Al Tantawi

Student name: ID:..Section:. Serial # ( )


A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the

fishing rods in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes,

the petrol tank is full." The couple then sped out onto the sea in the speed boat. After going

for about ten minutes the motor stopped.

Determine which of the following sentences is:True (Fact), False, Inference

Sentence T,F,IThe couple went boating

The couple intended to go fishing.

They didn't catch any fish, because the motor

stopped

He believed what she said about the petrol was true

They packed the fishing rods in the speed boat.

The outboard motor stopped after 10 minutes

Problem 2 (4 points):Complete the following phrases with the most suitablechoice:

The ..of an audience consist of factors such as age, race, gender,


A response that states, why a persons problem exists is called

...

The type of sounds made by jackhammers, rock bands, and computer printers that

compete for our attention and make it difficult to listen is called

...


...



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Problem 3 (3 points):Name three parts of Outlinefor Presentation:

Problem 4 (10 points):Determine whether the following are True orFalse:

Morphology: The study of sounds of words.

Listening to a lecture is an example of comprehensive listening

That they can no longer be themselves in your presence. This isan example of hot buttons.

Listening goes beyond simple recognition of sound

41% of people have some kind of speaking fear in front of group.

The main point and their details should be mentioned in the

introduction and the body of the presentation.



Memorizing your speech is the best delivery choice you can

make.

Examples and comparisons are examples of verbal supporting

material in presentations.



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Communication Skills, ELE205, 1stsemester 2012-2013 2nd Exam 29/11/2012

Instructors: M. Al Tantawi & M. Rawashdeh


Problem 1 (10 points):Determine whether the following are True orFalse:

Examples and comparisons are examples of verbal supporting

material in presentations.


Listening to a lecture is an example of comprehensive listening

Memorizing your speech is the best delivery choice you canmake.

Listening goes beyond simple recognition of sound

That they can no longer be themselves in your presence. This isan example of hot buttons.

The main point and their details should be mentioned in the

introduction and the body of the presentation.


Morphology: The study of sounds of words.

41% of people have some kind of speaking fear in front of group.

Problem 2 (3 points):Name three parts of Outlinefor Presentation:



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Problem 3 (4 points):Complete the following phrases with the most suitablechoice:


...

The type of sounds made by jackhammers, rock bands, and computer printers that

compete for our attention and make it difficult to listen is called

...

A response that states, why a persons problem exists is called

...

The ..of an audience consist of factors such as age, race, gender,





the petrol tank is full." The couple then sped out onto the sea in the speed boat. After going

for about ten minutes the motor stopped.

Determine which of the following sentences is:True (Fact), False, Inference

Sentence T,F,IThe outboard motor stopped after 10 minutes

They packed the fishing rods in the speed boat.

They didn't catch any fish, because the motor

stopped

The couple intended to go fishing.

The couple went boating

He believed what she said about the petrol was true



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Communication Skills, ELE205, 1st semester 2012-2013 2nd Exam-MU

Instructors: M. Rawashdeh & M. Al Tantawi


Problem 1 (2 points):How to decide the suitable type of visual and media of thepresentation (Name 4 Points)

nature of the subject audience level of sophistication

presentation take place

purpose is the visual intended to serve

Problem 2 (2 points):Name four steps of Presentation Preview preparation:

Determine the General Purpose

Analyze the Audience

Determine the Specific purpose

Identify the Central Idea

Identify the Main Points

Gather Supporting Material

Organize the OutlineRehearse

Problem 3 (10 points):Complete the following phrases with the most suitable choice : A response that states, why a persons problem exists is called interpreting.


Good eye contact, forward leaning body posture, and a comfortable distance

between you and the speaker are aspects of attending behavior.

When listening to ourselves while someone is talking to us, we are beingdistracted by internal distractions.

A delivery that is well-prepared and delivered conversationally is called

extemporaneous.

When seeking to persuade an audience, a speaker can convince, reinforce, or

actuate.

The two parts of a central idea are the subjectand the focus.

Discriminative: involves recognizing different auditory and visual messages and

identifying their distinguishing features before we process the messages at any

other level.

Territory : our relationship to fixed space such as favorite chair at home.

Fact; made after observation based on observable sense datafb.com/groups/yes.yufb.com/groups/yes.yu


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Problem 4 (3 points):Name the suitable response style for the following sentences:

Sentence response style

You are right Evaluating Judge

If I were you. Evaluating AdviceYou may feel that way because. Interpreting

I am sure things will be better Supporting

What makes you think that? Questioning

If I understand you.. Paraphrasing




the petrol tank is full." They drove down to the jetty and launched the boat. The couple then

sped out onto the sea in the speed boat. After going for about ten minutes the speed boat's

motor spluttered then stopped. They arrived back at the shore several hours later.


The boat sped out onto the lake on a sunny summer day. ( F )

Because the motor broke down they had to row back to shore ( I )

The car they used to tow the boat had a full tank of gas ( I )

The motor stopped because they ran out of petrol ( I )

She said that the petrol tank was full. ( T )

The outboard motor stopped after 10 minutes. ( I )



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Communication Skills, ELE205, 2nd_MU Exam


Problem 1 (11 points):Complete the following phrases with the most suitable choice

Teaching and describing are examples of informativepresentation.

Actuating presentation seeks to move the audience to take action.

Worry of forgetting some words can be happened in memorized presentation

delivery style.

Judging and separation facts are all examples of critical listening.

Faulty causation when coincidental events are seen as having a cause effect

relationship.

The response that asks for additional information or clarity of information is called

questioning.

When listening to ourselves while someone is talking to us, we are being distracted

by internal distractions.


Use of expert opinion as a verbal support is called testimony.

Territory: our relationship to fixed space such as favorite chair at home.

85% of what we know we have learned by listening.

Problem 2 (1.5 point): Name three things that we cant do and still listening at the same

time:

Daydreaming

Plan

Take mental holidays

Worry

Allow our mind to wonder



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Problem 3 (1.5 point): Namethree types of Listening:

1)

Discriminative

2)

Comprehensive,

Appreciative

3)

Therapeutic, Critical

Problem 4 (3 points):Name the suitable response style for the following sentences:

Sentence response style

You are right Evaluating - judge

If I were you. Evaluating- advice

You may feel that way because. interpreting

I am sure will be better. supporting

What makes you think that? questioning

If I understand you.. paraphrasing




the petrol tank is full." They drove down to the jetty and launched the boat. The couple then

sped out onto the sea in the speed boat. After going for about ten minutes the speed boat's

motor spluttered then stopped. They arrived back at the shore several hours later.


The boat sped out onto the lake on a sunny summer day. ( F )

Because the motor broke down they had to row back to shore ( I )

The car they used to tow the boat had a full tank of gas ( I )

The motor stopped because they ran out of petrol. ( I )

She said that the petrol tank was full. ( T )

The outboard motor stopped after 10 minutes. ( I )



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ELE205 Communication Skills Final Exam

Instructors: M. Smadi and M. Tantawi 8/8/2012

Student name....ID Section.......... Serial # ( )

Problem 1(2 points):Determine whether the following statements are (Tangible or Intangible)

Statement Answer

...because my feelings are hurt.

...because I think you dont like me.

...because I have to spend money on a new television set.

...because I was unable to complete the work on time.

Problem 2(2 points):Put an X next to those statements that effectively state impressions.

Statement Answer

I get the feeling youre looking forward to your vacation out West,right?

Im getting the idea that youre happy about Dales promotion. Am Iright?

It appears to me that youre being too hasty.

Why are you always so rude?

Problem 3(2 points):Determine whether the following statements are (Informing or Order)

Statement Answer

Twice youve asked to use my tools, and both times I said no. Theanswer is still the same.

I feel hurt when you yell at me.

I need more help to complete these calls this week.Lets talk about something other than politics.

Problem 4(2 points):Put an X next to those statements that describe specific behaviorsonly.

Statement Answer

You asked for my help locating that center.

This morning you interrupted me while I was on the phone with acustomer.

You waste my time with stupid questions.

You look at the newspaper when I am talking to you

Problem 5 (2 points): Put an X next to those statements that constructively describe what thespeaker is feeling.

Statement Answer

When youre late coming home from work, I feel bad.

I feel its time for us to take a break.

I dont feel good about being here; Sams always complaining about

something.

I feel nervous about that speech assignment coming up.

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Problem 6(2 points):Determine whether the following statements are (Tentative or Absolute)

Statement Answer

Breaks should be more than 10 minutes long.

Foreign cars are engineered better than American models.

That gauge isnt accurate. Dont ever trust it.

I think Sam made some good points about that grievance you wrote

up.

Problem 7(2 points):Put an X next to those statements that make direct and specific requests.

Statement Answer

What do you know about the settings on this new copier?

Since Ive been putting in overtime at work, could you please help

getting supper on the table?

Can you help me file this batch of office equipment requests that

came in this morning?

The RGB electric typewriter needs to have a semiannual cleaning.

Problem 8(2 points):Determine whether the following statements are (Specific or General)

Statement Answer

Place the cost forms for XB4773 on the computer terminal in my

office for entry.

He is a poor worker based on that project he turned in.

Send us some of those fancy switches for the control panel.

Juan has not missed one days work since being hired at this job.

Problem 9 (4 points): Determine whether each of the following characteristics are referred to(Avoiders (A), Friendly helpers (F), Compromisers (C), Tough battlers (T) or Problem solvers(P)).{Write the corresponding character}

CharacteristicAnswer

They share information about what they need and listen to

understand what the other needs.

A person who aims to win all conflicts at any cost .

Their needs come first, with no regard for the others needs.

A person who responds to conflict by changing the subject or justwalking away

They are interested in implementing their solution to a problem

rather than listening to opinions of others.

They believe that both parties can and will get their needs met.

Hate difficult conversations and will do anything to avoid the issue.

A person who seeks to find the middle ground or split the

difference in conflict situations



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Problem 10: Fill up the correct answer in Table.1: (30Points)

1) Poor listening is caused by which of the following?

a. Not having been taught good listeningb. Using the thoughtspeech speed advantage

c. Maintaining emotional control

d. Wanting to understand others

e. Blocking outside distractionsf. b and e

2) Responding to information overload includes which of the following?

a. Ask for help if you need it, and delegate work if possible.

b. Recognize that someone is busy, and ask to talk to her later.c. Ask a friend to come over later since you have work to do.

d. Turn off the stereo and television when a friend is talking.

e. a and b

f. All of the above.

3) Factual messages are characterized by which of the following?a. Include your interpretations of why something has happened

b. Should start with a phrase like I think or In my opinion

c. Can be about the past, present, or futured. Can include assumptions about what is being reported

e. They only describe what can be seen, heard, felt, touched, or tasted

f. a, b and c.

4) The central idea of a speech is characterized by all EXCEPTwhich of the following?a. Expressed in a single sentenceb. Contains a subject and a focus

c. Comes in the form of question

d. Stated neither too generally nor too specificallye. Shared in the introduction and conclusion of the speech

f. d and e

5) Overcoming personal biases is NOTassisted by which of the following?

a. Recognizing the various ways in which we communicate our biases

b. Acknowledging that racism and discrimination still exist todayc. Acknowledging how history continues to influence our current thinking

d. Placing blame on someone for past interactions youve had with otherse. Knowing the terminology used for discriminating bias

f. b and e



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6) Which of the following is an example of a behavior that will prevent you from being an attentive

listener?a. Any behavior associated with the attitude I want to understand you.

b. Leaning toward the speaker

c. A comfortable interpersonal distanced. Appropriate frequency of eye contact

e. Looking through a newspaper while someone is talking to you


7) Effective communication can be defined as the process of:

a. Sending messagesb. Sharing understanding

c. Talking to one or more persons

d. Expressing idease. Listening to someone

f. a and e

8)Negative assertion is based on the assumption that:a. "your uniform is a mess"

b. "when I say no, I feel guilty"c. "to err is human"

d. "you forgot to pick me up"

e. throughactive questioning, you can determine if the criticism is valid or unfair"f. None of the above

9) The study of how different cultures use space is called:

a. Chronemicsb. Kinesics

c. Proxemics

d. Vocalicse. Oculesics

f. haptics.

10) A set of rigid and unfavorable attitudes toward a particular group or groups that is formed in

disregard of facts is called:

a. Racism

b. Discriminationc. Scapegoating

d. Prejudicee. Stereotyping

f. None of the above



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11) Suggestions for giving and/or getting feedback include which of the following?

a. It should be appropriate.b. It should be implemented fully.

c. It should be general rather than specific.

d. b and ce. a, b and c

f. None of the above is an appropriate suggestion for feedback.

12) Listening differs from hearing in that hearing involves only one of the following:

a. Mentally tuning in to what is being said

b. Assigning meaning to soundc. Verifying accuracy of understanding

d. a and b

e. Responding appropriatelyf. The physical recognition of sounds

13) Techniques an employee can use to cope effectively with criticism:a. Fogging

b. Negative assertion

c. Negative inquiryd. Tentative

e. a, b and c

f. None of the above

14) A persuasive speech asking management to implementdomestic partner benefits is designed to:

a. Actuate

b. Reinforcec. Inform

d. Explain

e. Convincef. teach

15) When we communicate to meet others, demonstrate ties, and build friendships, which of thefollowing communication functions are we fulfilling?

a. Practical functions

b. Personal growth functions

c. Decision-making functionsd. Social functions

e. Intellectual functionsf. d and e.



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16) Deciding the key message of a speech is what step in the speech preparation process?

a. Determining the general purposeb. Analyzing the audience

c. Planning how to get out of the speech assignment

d. Organizing the speeche. Identifying the central idea


17) The ability to put yourself in someone elses shoes is referred to as:

a. Unconditional positive regard

b. Opennessc. Empathy

d. Congruence

e. Assertionf. a, b and c

18) About. of people have some kind of speaking fear in front of puplic:a. 59%

b. 41%

c. 75%d. 20%

e. 85%

f. 25%

19) Intercultural competencies include which of the following?

a. Believing that people across cultures communicate in similar ways

b. Treating everyone with dignity and respectc. Assuming someones inability to speak English is a sign of low intelligence

d. Recognizing that there is no need to understand different cultures

e. Making use of stereotypes since you already have themf. a and b

20) Effective use of visual support includes all EXCEPTwhich of the following?a. Knowing the choices/forms available to you

b. Deciding which media form is best for your purpose and audience

c. Rehearsing with your visuals

d. Considering the location (setting) where the speech is to be deliverede. b and c

f. Using as many visuals as possible



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Instructors: M. Smadi and M. TantawiProblem 10 (Table 1) Choose and circle the correct choice.

Q# Answer Answer Answer Answer Answer Answer

1 a b c d e f

2 a b c d e f

3 a b c d e f

4 a b c d e f

5 a b c d e f

6 a b c d e f

7 a b c d e f

8 a b c d e f

9 a b c d e f

10 a b c d e f

11 a b c d e f

12 a b c d e f

13 a b c d e f

14 a b c d e f

15 a b c d e f

16 a b c d e f

17 a b c d e f

18 a b c d e f

19 a b c d e f

20 a b c d e f



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Reacting passively or aggressively when we feel that someone is violating our rights

is a kind of:

A) Respect B) Flexibility C) Clarity D) Tough battlers

E) Conflict F) Assertiveness G) Value conflict H) Ego Conflict

Some skills to solve conflicts:

A) Clarify that your opinions are just

opinions.

B) Considering your true opinions as

facts

C) Use tentative and not specific

language.

D) Give direct, honest and appropriate

messages.

E) Opens up the sender to other view

points

F) All of A, B, C, D, E are true.

G) Only A, B and E are true. H) Only A, D and E are true.

Which of the following is (are) considered to describe the fair fighting:

A) Try to maintain control of anger. B) Take turns clearly expressing your

concerns.

C) Expand your fighting to hide the real

issue.

D) Be fair and sensitive to the feelings of

the others.

E) Select any time to start fighting F) Only A, B and D.

G) Only A, B and C. H) Only A, B and E.

Determine whether each of the following characteristics are referred to (Avoiders,

Friendly helpers, Tough battlers, Compromisers or Problem solvers).

Characteristic Answer

They expect to get their needs met regardless of the costs. Tough battlers

Try to stay away from conflict by leaving situation, changing the

subject

Avoiders

They believe that both parties can and will get their needs met. Problem

solvers

They give in to keep the peace Friendly

helpers

They subscribe to the principle we must both give a little. Compromisers

They may lack the time, confidence, energy or skills to engage in

conflict.

Avoiders

They are interested in implementing their solution to a problem

rather than listening to opinions, needs and feelings of others.

Tough battlers

They employ persuasion with emotional appeals, forceful deliveries

and persistence to get their needs

Tough battlers

They share information about what they need and listen to

understand what the other needs.

Problem

solvers

Their needs come first, with no regard for the needs of others Tough battlers



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Hate difficult conversations and will do anything to avoid facing the

issue.

Avoiders

They think that those involved in the conflict must each be prepared

to give up something in order to reach a solution.

Compromisers

They are impatience with others who do not see things their way Tough battlers

They expect to settle for less than their needs. Compromisers

Determine whether the following statements are (Specific or General)

Statement Answer

Your office is dirty General

You are really doing a good job. General

You were 20 min. late for work this morning SpecificGet the blue, two year old Grand Cherokee Specific

Never buy that brand of tools. It is really junk General

There is 30 percent chance of rain in the forecast today. Specific

You certainly let your boss take advantage of you. General

You can find Ahmad in the faculty, room number 302 Specific

Determine whether the following statements are (Tentative, Order or Absolute)

Statement Answer

Believe me; you have just got to buy this computer software Order

You have to share the overtime with Kim. OrderI think union company is better than non union. Tentative

Breaks should not be more than 10 minutes long. Absolute

That gauge is not accurate. Dont ever trust it. Absolute

In my opinion you need to exercise if you want to stay healthy. Tentative

American cars are engineered better than any other cars. Absolute

You dont seem interested in listening or talking right now. Tentative

Determine whether the following statements are (Tangible or Intangible)

Statement Answer

Because my feelings are hurt. Intangible

Because Im embarrassed to say no. Intangible

Because that makes me look bad. Intangible

Because I think you do not like me. Intangible

Because I need more time. Tangible

Because you save my money by fixing my computer. Tangible

Because I need to go to class this morning. Tangible

Because my car exhaust is broken. Tangible



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Name the main cause of conflict in the workplace?

Bad worker performance

Techniques an employee can use to cope effectively with criticism:

1.Fogging

2. negative assertion3. negative inquiry.



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Hijjawi Faculty for Engineering Technology Electronic Engineering DepartmentCommunication Skills, ELE205, 2ndsemester 2010-2011 Makeup 2nd Exam

Student name: ... ID:...Section:.

Problem 1: Label the following statements by True orFUalse

StatementAnswer

Paraphrasing explains why something happens by adding information.

Bad listening may occurs because we disagree with speaker.

Expressing our feeling mean sharing our deepest inner emotions with

everyone at any time.

I am not sure I made myself clear, is a sentence that is used to encourage

the receiver to paraphrase the message.

Tangible statements are like Hearing that someone loves you.

Fogging is a technique of calmly acknowledging unfair criticism without

agreeing or disagreeing.

Impression checks have to be used with a curious.

We remember 50% of what we hear.

Nonverbal message can contradict the verbal message.

"I think that I hate my wife", is an example of direct feeling message.

Problem 2: Determine whether each of the following characteristics is referred to

(Avoiders (A), Friendly helpers (B), Tough battlers (C), Compromisers (D) or

Problem solvers (E)). {Write the corresponding character}


They expect to get their needs met regardless of the costs.


subject


They give in to keep the peace

Problem 3:Determine whether the following statements are (Specific (A) or General

(B)){Write the corresponding character}

Statement Answer

Your office is dirty

Get the blue, two year old Grand Cherokee

Never buy that brand of tools. It is really junk

You can find Ahmad in the faculty, room number 302



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Problem 4:Determine whether the following statements are (Tentative (A), Order (B)

or Absolute (C)){Write the corresponding character}

Statement Answer

Believe me; you have just got to buy this computer software

In my opinion you need to exercise if you want to stay healthy.

American cars are engineered better than any other cars.

You dont seem interested in listening or talking right now.

Problem 5: Determine whether the following statements are (Tangible (A) or

Intangible (B)){Write the corresponding character}

Statement Answer

Because my feelings are hurt.

Because Im embarrassed to say no.

Because I need to go to class this morning.

Because my car exhaust is broken.

Problem 6 : Name three types of Listening:1) 2) 3)

Problem 7: Name three things that we can not do and still listen at the same time:

1) 2) 3)

Good Luck



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Hijjawi Faculty for Engineering Technology

Electronic Engineering DepartmentCommunication Skills, ELE205, 1

st semester 2010-2011 2

nd Exam 23/12/2010

Instructors: M. Rawashdeh &M.Al-Sumady Exam time: 45m.

Student name: ... ID:...Section:.

Problem 1 (6 marks):For the following questions, chose the right answer:

Some skills to solve conflicts:

A) Clarify that your opinions are just

opinions.

B) Considering your true opinions as

facts

C) Use tentative and not specific

language.

D) Give direct, honest and appropriate

messages.

E) Opens up the sender to other view

points

F) All of A, B, C, D, E are true.

G) Only A, B and E are true. H) Only A, D and E are true.

Which of the following is (are) considered to describe the fair fighting:

A) Try to maintain control of anger. B) Take turns clearly expressing your

concerns.

C) Expand your fighting to hide the real

issue.

D) Be fair and sensitive to the feelings of

the others.

E) Select any time to start fighting F) Only A, B and D.

G) Only A, B and C. H) Only A, B and E.

Reacting passively or aggressively when we feel that someone is violating our rights

is a kind of:

A) Respect B) Flexibility C) Clarity D) Tough battlers

E) Conflict F) Assertiveness G) Value conflict H) Ego Conflict

Problem 2 (2 marks): Determine whether the following statements are (Tentative

(A), Order (B) or Absolute (C)){Write the corresponding character}

Statement Answer

Believe me; you have just got to buy this computer software

In my opinion you need to exercise if you want to stay healthy.

American cars are engineered better than any other cars.

You dont seem interested in listening or talking right now.



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Problem 3 (4 marks): Determine whether each of the following characteristics is

referred to (Avoiders (A), Friendly helpers (B), Tough battlers (C), Compromisers

(D) or Problem solvers (E)). {Write the corresponding character}


They expect to get their needs met regardless of the costs.


subject


They give in to keep the peace

Problem 4 (2 marks):Determine whether the following statements are (Tangible (A)

or Intangible (B)){Write the corresponding character}

Statement Answer

Because my feelings are hurt.

Because Im embarrassed to say no.

Because I need to go to class this morning.

Because my car exhaust is broken.

Problem 5 (4 marks):Determine whether the following statements are (Specific (A)

or General (B)){Write the corresponding character}

Statement Answer

Your office is dirty

Get the blue, two year old Grand Cherokee

Never buy that brand of tools. It is really junk

You can find Ahmad in the faculty, room number 302

Problem 6 (2 marks):Name the main cause of conflict in the workplace?

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-

-

-

-

-

-Good Luck

Documents

Skills 2nd Exam by Yes Team