Upload
jinelle-taylor
View
33
Download
1
Tags:
Embed Size (px)
DESCRIPTION
Skills For Work. Training those in the workplace 100% Funded by Department of Education & Skills Contact: Allison Bracken Mobile: 086 7736 873. What is Skills For Work?. Training for those in the workplace - PowerPoint PPT Presentation
Citation preview
Training those in the workplace
100% Funded by Department of Education & SkillsContact: Allison BrackenMobile: 086 7736 873
Skills For Work
What is Skills For Work?
Training for those in the workplace All courses are free to people who are in full-
time employment, part-time employment or are self-employed
The program is very flexible - classes would be set-up to suit company and participants
All courses are FETAC accredited; Level 3
Courses Available
All courses available are at FETAC Level 3:
These include:
– Computers– Communications– Customer Care– Numeracy– Office Skills– Child Development & Play– Caring For Children– Telephone Techniques
Benefits to Employer
Better team performance It becomes easier to ‘up skill’ employees Employees become better able to communicate in
the workplace Improvement in processes as employees are better
able to use documentation Less supervision needed Increased retention of employees Improved organisational flexibility
Benefits to Employee
Increased confidence Pride in work More opportunities for staff who have better basic
skills Staff more likely to move out of their ‘comfort zone’
in work situations Learners go on learning – 90% of learners continue
on to other courses
Computers
Course Outline:
Introduction to Word Information Technology Internet & E-Mail Searching Online Online Form Filling
35 hours: 3 hours a week, 12 weeks.
Communications
Course Outline:
Learn to Learn Non-Verbal Communication Personal Interaction Reading & Writing Media Awareness & Visual Communication Introduction to Information Technology 35 hours: 12 weeks ( 3 hrs per week )
Customer Care
Course Outline:
Good Customer Practice Responding to Complaints Understanding Consumer Protection Laws Handling Customer Behaviours Teamwork Understanding Attitudes & Perception 35 hours: 12 weeks ( 3 hrs per week )
Numeracy
Course Outline
Natural & Decimal Numbers Ratios, Fractions and Percentages Using a Calculator Personal Finance Measurements Geometry, Algebra & Statistics
35 hours: 12 weeks ( 3 hrs per week )
Office Skills
Course Outline:
Role & Function of an Office Practical Office Skills Personal Skills Mail Cash Systems & Handling Money Use of Office Equipment & Supplies Use of Office Software
35 hours: 12 weeks ( 3 hrs per week )
Child Development & Play
Course Outline:
Exploring Play Early Childhood Development Planning Play Organising Play
35 hours: 12 weeks ( 3 hrs per week )
Caring For Children
Course Outline:
Food & Nutrition Health & Hygiene Safety Communication
35 hours: 12 weeks ( 3 hrs per week )
Telephone Techniques
Course Outline:
Language & Work Related Language Responding to Questions Recording Messages Listening Understanding Attitudes & Perception
35 hours: 12 weeks ( 3 hrs per week )