SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR … · This document is intended purely to provide general information to enable individuals, employers and training providers

SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR SENIOR PLANNING EXECUTIVE

Important Points to Note about this Document

This document is intended purely to provide general information to enable individuals, employers and training providers to be informed about the skills for career, training and education purposes. SSG provides no warranty whatsoever about the contents of this document, and does not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits.

Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1. 1

Occupation: Senior Planning Executive

Occupation Description:

The Senior Planning Executive formulates production plans, evaluates advanced costing processes and procedures to resolve issues and supports engineering activities. The Senior Planning Executive generates performance metric reports and data to monitor the health of suppliers, validates the master production schedule plan and is responsible for releasing and maintaining production work orders and expediting in-process and future orders to fulfil customer and financial commitments. The Senior Planning Executive drives changes and continuous improvement using work improvement methodologies to bring the organisation to the required standard. He/She drives continuous improvements on product on-time delivery and total available man-hours, develops strategies and priorities for critical customer issues, facilitates problem-solving, leads in regular reviews with key suppliers and establishes best practices on process improvements to enhance productivity. The Senior Planning Executive is also responsible for developing and conduct training for new hires.



The skills expected of the Senior Planning Executive are summarised as below:

Skill Category Skill

Legislation and

Regulation

AER-LRE-2081-1.1 Apply Basic Human Factors and Error Management

AER-LRE-2082-1.1 Interpret Basic Regulation Requirements

Quality AER-QUA-3138-1.1 Implement Quality Procedures

Workplace Safety and

Health

AER-WSH-4103-1.1 Develop a Workplace Safety and Health Management System (WSHMS) Implementation Plan

Productivity and

Innovation

AER-PIN-4105-1.1 Implement Lean Six Sigma

AER-PIN-4107-1.1 Manage Enterprise Productivity Improvement Methodologies

AER-PIN-4106-1.1 Manage Productivity Improvement to Achieve Business Objectives

AER-PIN-4108-1.1 Apply Guided Innovation and Improvement Methods

PRE-MPI-5016-1 Manage Process Improvement

Supply Chain and

Logistics

Management

AER-SCL-7112-1.1 Manage Enterprise Resource Planning

AER-SCL-7113-1.1 Inventory Management

PRE-BAN-4001-1 Solve Problems using Operations Research Techniques

AER-SCL-4097-1.1 Manage Supply Chain Operations

AER-SCL-4096-1.1 Managing Warehouse Operations

Planning and

Implementation

BM-SPI-304E-1 Display Critical Thinking and Analytical Skills

Project Management

AER-PMA-4111-1.1 Apply Project Management Skills

BM-PM-402E-1 Manage Project Scope

BM-PM-403E-1 Manage Project Team

BM-PM-404E-1 Manage Project Stakeholder Relations

BM-PM-405E-1 Manage Project Resources

BM-PM-406E-1 Manage Project Procurement

BM-PM-407E-1 Manage Project Costs



Skill Category Skill

BM-PM-408E-1 Manage Project Timeline

BM-PM-409E-1 Manage Project Quality

BM-PM-410E-1 Manage Project Risk

People Management

and Development

ES-PMD-401G-1 Develop Personal Effectiveness at Managerial Level

ES-PMD-405G-1 Manage Workplace Challenges with Resilience

People and

Relationship

Management

ES-IP-401G-1 Lead Workplace Communication and Engagement

ES-IP-402G-1 Develop a Work Team

Leadership LPM-VIS-401C-0 Lead Team Leaders to Develop

Business Strategies and Governance Management

Human Resource

AER-HRE-4140-1.1 Appraise and Evaluate Staff

AER-HRE-4145-1.1 Develop On-the-job Training Programmes

AER-HRE-4143-1.1 Develop and Review Competency-based Assessments



Skill Code AER-LRE-2081-1.1

Skill Category Legislation and Regulation

Skill Sub-Category

(where applicable) N/A

Skill Apply Basic Human Factors and Error Management

Skill Description This skill describes the ability to apply human factors and basic error

management in aviation context. It also includes the understanding of human

limitations and error, organisational factors and the working environment that

might contribute to incident and/or accident.

The ability to understand:

Knowledge and

Analysis Human factors in aviation

Human limitations and error

Organisational factors and the working environment

Error management It refers to gathering,

cognitive processing,

integration and inspection

of facts and information

required to perform the

work tasks and activities.

The ability to:

Application and

Adaptation Understand the importance of human factors and how they have

contributed to aviation accidents

Relate how various human limitations and behaviours can affect

performance

Identify the differences between an error and a violation, and the

importance of basic error management principles

Describe the effect of the organisation and the working environment on

safety and performance

It refers to the ability to

perform the work tasks

and activities required of

the occupation, and the

ability to react to and

manage the changes at

work.

N/A

Innovation and

Value Creation


generate purposive ideas

to improve work

performance and/or

enhance business values

that are aligned to

organisational goals.



N/A

Social Intelligence

and Ethics


use affective factors in

leadership, relationship

and diversity management

guided by professional

codes of ethics.

The ability to:

Learning to Learn Relate how various human limitations and behaviours can affect

performance It refers to the ability to

develop and improve

one’s self within and

outside of one’s area of

work.

Human factors in aviation may include but not limited to:

Role of human factors in aviation safety

Role of error chains; Murphy’s law; ‘Dirty Dozen’

Factors that have attributed to aviation accidents

Human limitations and error may include but not limited to:

Limitations that can affect the work of a technician

Role of memory, stress, knowledge and experience, complacency

Work ethics and compliance

Organisational factors and the working environment may include but not

limited to:

Organisational factors that can affect safety

Effects of staffing, resource levels and workloads

Importance of work culture within an organisation

Error management may include but not limited to:

Types of error and violation

Methods of reducing and preventing error

Reporting processes and procedures

Range of

Application

It refers to the critical

circumstances that the

skill may be demonstrated.



Skill Code AER-LRE-2082-1.1

Skill Category Legislation and Regulation

Skill Sub-Category


Skill Interpret Basic Regulation Requirement

Skill Description This skill describes the ability to recall and interpret the aviation regulatory

requirements as well as how they are applied to the aircraft maintenance

environment


Knowledge and

Analysis Regulatory Framework

Air Navigation Order

Singapore Airworthiness Requirement

Aviation legislations relevant to a holder of aircraft maintenance licence It refers to gathering,






The ability to:

Application and

Adaptation Understand the functions of and relationships between International Civil

Aviation Organisation (ICAO) and Singapore aviation legislation

Identify the requirement of Air Navigation Order

Comprehend the aviation legislations relevant to a holder of aircraft

maintenance licence







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to




N/A

Social Intelligence

and Ethics






codes of ethics.

The ability to:

Learning to Learn


develop and improve



work.

Interpret the key features of Singapore Airworthiness Requirement and its

associated parts

Functions of and relationships between International Civil Aviation

Organisation (ICAO) and Singapore aviation legislation may include but not

limited to:

History and setup of ICAO (UK)

Regulation of the Singapore aviation industry

Requirement of Air Navigation Order may include but not limited to:

Setup of the ANO (UK)

Delegation of responsibilities to the DGCA

Penalties for the violation of ANO

Features of Singapore Airworthiness Requirement and its associated parts

may include but not limited to:

Singapore Airworthiness Requirements

o Requirement of SAR-21



o Requirement of SAR145


Aviation legislations relevant to a holder of aircraft maintenance licence may

include but not limited to:

Air Operator certificate application process

Airworthiness notices

Concept and special requirements of Extended Deviation Time Operation

(EDTO)

Range of

Application






Skill Code AER-QUA-3138-1.1

Skill Category Quality

Skill Sub-Category

(where applicable)

Quality Management

System

Skill Implement Quality Procedures

Skill Description This skill describes the ability to apply, maintain and supervise internal quality

systems, external suppliers and quality control record systems, reviewing

procedures to provide solutions to quality improvement, identifying and

selecting quality suppliers and developing and maintaining quality control

record systems.


Knowledge and

Analysis Sources of quality assurance information and advice

Application of quality concepts to problem solving and quality data

collection and analysis and outcomes

Processes required for quality and continuous improvement

Quality non-conformities and issues

Customer specification for quality conditions and indication

Relevant quality standards, regulations, and customer requirements

Interview process for the selection of suppliers

Quality goals and specifications to suppliers

Documentation requirements of quality

Systems including the requirement for effective quality record keeping

systems

It refers to gathering,






The ability to:

Application and

Adaptation Supervise, monitor and improve quality procedures

Develop quality assurance systems for external suppliers

Maintain quality control record systems

Record and analyse statistical data on production runs (if applicable)

Record and analyse statistical data on defects







work.



The ability to:

Innovation and

Value Creation Review quality procedures systematically, to identify opportunities for

improvement It refers to the ability to


to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Document and communicate quality of materials to selected suppliers

Agree and document complaints procedures

Note any discrepancies found and report in accordance with

organisational procedures






codes of ethics.

N/A

Learning to Learn


develop and improve



work.

Regulations must include:

Workplace Safety and Health Act

Industry codes of practice

International quality standards

Range of

Application






Skill Code AER-WSH-4103-1.1

Skill Category Workplace Safety and

Health

Skill Sub-Category


Skill Develop a Workplace Safety and Health Management System (WSHMS)

Implementation Plan

Skill Description This skill describes the ability to develop a workplace safety and health

management system (WSHMS) implementation plan, meeting the industry

requirements and risk management code of practice. It also includes

establishing frameworks for WSH management programmes, emergency

preparedness and response plans in accordance with organisational safety

and health needs as well as regulatory requirements.


Knowledge and

Analysis Workplace Safety and Health (WSH) Act

Occupational Safety and Health (OSH) Act

WSH policy and risk management plans

Hazard identification and risk assessments

Establish WSH management programme frameworks

Establish emergency preparedness and response plan frameworks

Types of emergency response plans

Investigation process for WSH incidents and non-conformance

Develop operational controls

Develop WSH performance measurement and/or monitoring procedures

Types of WSH performance data

Establish internal audit programmes

Develop WSH management system implementation plans

Conduct management reviews









The ability to:

Application and

Adaptation Review WSH policy and risk management plans for deficiencies against

requirements of OSH and risk management code of practice

Apply hazard identification and risk assessment methodologies to

determine the controls necessary to reduce risks in accordance with

requirements of OSH and risk management codes of practice

Determine specific programmes enabling achievement of WSH objectives

for the organisation

Develop operational controls to manage WSH risks

Develop monitoring and/or measurement procedures to monitor and/or

measure WSH performance

Develop accident investigation and incident reporting procedures in

accordance WSH requirements

Establish internal audit programmes to evaluate the organisational WSH

management system for conformance to OSH/WSH legal and other

requirements

Develop WSH management system implementation plans, meeting OSH

requirements and risk management code of practice

Conduct management system reviews to ensure compliance with OSH

and/or WSH, legal and other requirements







work.

The ability to:

Innovation and

Value Creation Establish WSH management programme frameworks to meet

organisational safety and health needs

Establish frameworks for organisational emergency preparedness and

response plan It refers to the ability to


to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Communicate the proposed WSH management system implementation

plan for review by stakeholders






codes of ethics.

The ability to:

Learning to Learn Conduct management system review to ensure compliance with OSH

and/or WSH, legal and other requirements


develop and improve



work.



Rules and regulations must include:

Workplace Safety and Health (WSH) Act

Fire safety regulatory requirements

Hazardous material handling requirements

Procedures must include:

Incident reporting and investigation procedures

In-house safety procedures

Equipment maintenance procedures

Safety inspection procedures

Range of

Application






Skill Code AER-PIN-4105-1.1

Skill Category Productivity and Innovation

Skill Sub-Category


Skill Implement Lean Six Sigma

Skill Description This skill describes the ability to apply strategies, methods and tools used for

developing and implementing lean six sigma project plans.


Knowledge and

Analysis Principles of Lean

Understanding and utilisation of Lean and Six Sigma tools

Types of waste and means to correct them It refers to gathering,






The ability to:

Application and

Adaptation Map the business process using Value Stream Mapping (VSM) tool

Define and establish the value flow as pulled by the customer

Identify non-value added activities using VSM tool It refers to the ability to






work.

The ability to:

Innovation and

Value Creation Design and implement improvements to the business process

Implement a system of continuous-improvement process



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Define scope of Lean Six Sigma with business strategy and objectives in

consultation with stakeholders






codes of ethics.

The ability to:

Learning to Learn Evaluate the improvement measures implemented


develop and improve



work.

Defining scope of Lean Six Sigma must include:

Identify and analyse non-value added steps and activities in a process

Manage the role of productivity champions must include:

Design and eliminate non-value added steps and activities in a process

Design and reduce variation from the remaining value-added steps in the

process

Analyse change management to support and/or manage expectations must

include:

Calculate the lead time

Measure performance using lean accounting tools

Range of

Application








Skill Sub-Category


Skill Manage Enterprise Productivity Improvement Methodology

Skill Description This skill describes the ability to manage the enterprise productivity

improvement methodology to achieve continuous improvement of processes

in manufacturing, engineering, and business management.


Knowledge and

Analysis Productivity improvement

Performance measures of productivity

Project identification and selection

Value stream mapping (VSM)

Value stream analysis

Productivity assessment

Project set up and implementation

Productivity improvement tools and techniques

Productivity performance management system

Productivity implementation roadmap







The ability to:

Application and

Adaptation Examine the productivity improvement opportunities

Determine the current state of organisational processes

Analyse the current state of organisational processes

Evaluate productivity gains

Implement productivity improvement implementation

Sustain the performance from the improved process







work.

The ability to:

Innovation and

Value Creation Develop productivity improvement implementation plans



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Seek approval and/or sponsorship and/or support from management for

productivity improvement implementation plans






codes of ethics.

The ability to:

Learning to Learn Reflect on new productivity improvement tools and techniques and


develop and improve



work.

N/A

Range of

Application








Skill Sub-Category


Skill Manage Productivity Improvement to Achieve Business Objectives

Skill Description This skill describes the ability to manage productivity improvement strategies

employing lean six sigma principles to achieve the business objectives of the

organisation.


Knowledge and

Analysis Lean and Six Sigma principles

Means to integrate Lean and Six Sigma

Characteristics of Lean Six Sigma Management System

Workplace and organisational improvement goals

Define, Measure, Analyse, Improve and Control (DMAIC) approach on

Lean Six Sigma methodology

Organisational development and behaviour

Workplace Safety and Health Act, subsidiary legislations and director's

responsibility

Concept of bizSAFE and Risk Management

Cultivating good safety culture in workplace







The ability to:

Application and

Adaptation Define the scope of Lean Six Sigma with business strategy and objectives

to be undertaken in consultation with stakeholders to meet the

organisational needs and objectives

Manage the role of productivity champions in a productivity initiative It refers to the ability to






work.



The ability to:

Innovation and

Value Creation Establish organisational value flow



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Manage the expectations of various stakeholders in a productivity initiative






codes of ethics.

The ability to:

Learning to Learn Analyse change management to support the productivity initiative


develop and improve



work.

Range of

Application

H It refers to the critical



Characteristics of Lean Six-Sigma management system must include:

Lean and Six Sigma Principles

Integrating Lean and Six Sigma

Methods for determining workplace and organisational improvement

opportunities must include:

Types of internal stakeholders in the workplace and organisation

Workplace and organisation improvement goals

The DMAIC process based on Lean Six Sigma methodology must include:

Lean principles

Lean Six Sigma tools

Organisational development and behaviour must include:

Analysis

Hypothesis Testing

Change management

Regulations must include:

Workplace Safety and Health Act





Skill Sub-Category


Skill Apply Guided Innovation and Improvement Method

Skill Description This skill describes the ability to apply innovation and improvement

methodologies to recognise inventive problems at the workplace, conduct

situation analyses to define the problem and conduct situation analyses to

define the problem using various concepts, technique and tools to solve the

inventive problem.


Knowledge and

Analysis Creativity and innovation

Idea generation

Classifying Levels of Innovation

Recognising Inventive Problems

TRIZ (Russian acronym) or "Theory of inventive problem solving”

Guided Innovation and improvement

Concepts of Ideality, Final Result and Ideal Vision

System Concept and Primary Function of a System

Function Maps

Concept of Inventive Principles

Concept of Resources Innovation

Concept of Contradiction in Innovation

Ideas Evaluation and Consolidating Ideas

Structure of Innovation Project Reports







The ability to:

Application and

Adaptation Apply innovation and improvement methodology to recognise inventive

problems at the workplace

Analyse systems to identify the key opportunities to improve the system

Generate innovation solution reports







work.



The ability to:

Innovation and

Value Creation Conduct situation analyses to define the problems



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Perform guided brainstorming to generate ideas around the identified

opportunities






codes of ethics.

The ability to:

Learning to Learn Evaluate ideas to develop solution concepts to select the most ideal

solutions It refers to the ability to

develop and improve



work.

N/A

Range of

Application






Skill Code PRE-MPI-5016-1

Skill Category Manufacturing Productivity and Innovation

Skill Sub-Category (where applicable)

N/A

Skill Manage Process Improvement

Skill Description This skill describes the ability to achieve the goals set by the organisation, using variety of process improvement methodologies. It also includes adopting a systematic approach in improving processes through process mapping, analysis and redesigning.

Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.


Concepts of process management

Organisational goals vis-à-vis customer expectations and

requirements

Process continuous improvement methodologies

Definitions of process relationships

Process mapping techniques

Process mapping conventions or symbols

Types of data and how data should be recorded

Process control for variable and attribute data

Methods of presenting process data

Process capability

Change solicitation processes

Change resolution processes

Standardisation of processes

Application and Adaptation It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.

The ability to:

Identify improvement activities associated with concepts of process

management, and improving customer satisfaction using systematic

process improvement models to meet the organisational goals

Define process relationships using suitable process mapping

techniques

Present process maps graphically using standard process mapping

conventions or symbols, to accurately depict the sequence of events

to build products, or produce outcomes

Perform process analyses for waste or non-value activities, to

facilitate redesigning of the processes, in accordance with process

improvement models

Redesign processes using the results of analyses, and recommend

potential measures to improve the functioning of processes to meet

organisational goals

Execute changes to process and resolve issues encountered, in

accordance with change solicitation processes

Standardise redesigned processes to make changes stay

permanently, by proper documentation and training



Innovation and Value Creation It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to:

Introduce specific systematic approaches to improve processes to

meet organisational goals

Social Intelligence and Ethics It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:

Initiate discussions with colleagues and teams to develop systematic

process improvement models, in improving customer satisfaction to

meet the organisational goals

Learning to Learn It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

The ability to:

Acquire knowledge and skills in bringing the resources and

processes together to achieve the goals set by the organisation

Range of Application

(where applicable)

It refers to the critical circumstances and contexts that the skill may be demonstrated.

Knowledge and analysis must include:

Improvement activities associated with concept of process

management and improving customer satisfaction

Systematic process improvement model

Process continuous improvement methodologies adopted by

organisations

Organisational goals to be achieved vis-à-vis customer expectations

and requirements

Define process relationship and process mapping techniques

Process mapping conventions or symbols used

Types of data and how data should be recorded:

Process capability:

Execute the change solicitation and resolution process:

Use of tools, equipment and software:

Apply procedures and supporting documents:

Working with people



Skill Code AER-SCL-7112-1.1

Skill Category Supply Chain and Logistics

Management

Skill Sub-Category


Skill Manage Enterprise Resource Planning

Skill Description This skill describes the ability to manage an organisation’s resources through

the use of Enterprise Resource Planning (ERP) solutions. This includes

understanding how basic business processes are represented within an ERP

solution and how it is integrated within the ERP solution.


Knowledge and

Analysis Fundamental and key concepts of Enterprise Resource Planning (ERP)

systems

Logic and approach to generate Master Production Schedule (MPS) in

different manufacturing environments

Bill of Material (BOM) structures

Concept of Materials Requirements Planning (MRP)

Fundamentals of inventory management

Approach to calculate inventory level and control inventory

Methods to decide order quantities

Implementation methodology for ERP system

Emerging techniques and trends in ERP systems







The ability to:

Application and

Adaptation Manage sales orders received from customers

Plan MPS based on sales plan, sales orders and production capacity

Set and manage inventory levels

Plan material requirements and production work orders

Create purchase orders for suppliers

Generate delivery orders and invoices

Plan and update inventory status

Handle exceptional cases







work.



N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to


N/A

Social Intelligence

and Ethics






codes of ethics.

The ability to:

Learning to Learn Keep abreast of emerging techniques and trends in ERP systems


develop and improve



work.



Master Production Schedule (MPS) must include:

Make-to-order

Make-to-stock

Assemble-to-order

Concept of Materials Requirement Planning (MRP) must include:

Logic of MRP

Techniques in MRP and its calculation

Planned order receipts and releases

Gross and net requirements

MRP techniques must include:

Exploding and offsetting

Gross and net requirements

Releasing orders

Low-level coding and netting

Fundamentals of inventory management must include:

Inventory classification and functions

ABC inventory control

Principles and policies for purchasing, Economic-order Quantity (EOQ)

and Period-order Quantity (POQ)

Range of

Application








Management

Skill Sub-Category


Skill Inventory Management

Skill Description This skill describes the ability to manage inventory to minimise the total cost

of inventory. It includes abilities to apply fundamentals of inventory control

and modelling, plan inventory control in the logistic process within the

organisation and apply discrete lot size planning techniques to support the

supply chain process in accordance with organisational requirements.


Knowledge and

Analysis Principles of inventory control systems

The 80/20 rule and ABC inventory classification

Logistics process and organisation

Discrete lot size planning It refers to gathering,






The ability to:

Application and

Adaptation Conduct inventory control cycle-counting to verify inventory performance

measurement to establish and maintain optimal inventory levels

Determine the status of work in progress inventory status, the availability

of materials, tools required, and reassess priorities

Expedite jobs in progress by appropriate means

Maintain inventory control as per regulatory requirements







work.

The ability to:

Innovation and

Value Creation Coordinate procurement of material requirements and determines

availability, verify correct specifications, and ensure timely delivery



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Resolve inventory control problems






codes of ethics.

N/A

Learning to Learn


develop and improve



work.

N/A

Range of

Application






Skill Code PRE-BAN-4001-1

Skill Category Business Analytics

Skill Sub-Category


Skill Solve Problems using Operations Research Techniques

Skill Description This skill describes the ability to create a mathematical model to represent

the business problem and identify solutions. It also includes reviewing of the

solution regularly to ensure it remains valid.

Knowledge and

Analysis

It refers to

gathering, cognitive

processing,

integration and

inspection of facts

and information

required to perform

the work tasks and

activities.


Operations research techniques

Operations research tools

Common issues and constraints related to optimisation

Operations research or optimisation procedures and routines

Application and

Adaptation

It refers to the ability

to perform the work

tasks and activities

required of the

occupation, and the

ability to react to

and manage the

changes at work.

The ability to:

Identify and formulate the problem with the relevant parties

Construct a mathematical model to represent the problem using

operations research techniques

Test the mathematical model to ensure that it is tractable and valid

Identify the solution using operations research tools and decision

makers

Implement solutions and new processes to the relevant parties

Innovation and

Value Creation


to generate

purposive ideas to

improve work

performance and/or

enhance business

values that are

aligned to

organisational

The ability to:

Review solutions regularly to ensure that the solutions remain valid in

the changing environment



Social Intelligence

and Ethics


to use affective

factors in

leadership,

relationship and

diversity

management guided

by professional

codes of ethics.

N/A

Learning to Learn


to develop and

improve one’s self

within and outside of

one’s area of work.

N/A


(where applicable)

It refers to the

critical

circumstances and

contexts that the

skill may be

demonstrated.

Operations research techniques must include:

Decision analysis

Optimisation modelling

Simulation

Statistical and stochastic modelling

Game theory

Operations research tools must include tools for:

Optimisation

Production planning

Inventory management

Revenue management





Management

Skill Sub-Category


Skill Manage Supply Chain Operations

Skill Description This skill describes the ability to manage supply chain operations which

include procurement, transportation, order management, warehousing and

distribution processes.


Knowledge and

Analysis Process hierarchy structure of the SCOR handbook

Inputs and calculations of SCOR supply chain performance measures

Key supply chain processes

Physical, information and finance flows in a supply chain

International and local supply chain players

Examples of industry supply chains

Major air and sea ports in the world

Supply chain outsourcing example and models

Key functionalities of supply chain IT systems







The ability to:

Application and

Adaptation Apply the relevant supply chain best practice from SCOR

Model a supply chain process in swim lane format to show interactions

between different roles

Analyse supply chain process to reduce non-value added steps and

improve efficiency

Recommend supply chain design given the customer and market

requirements

Perform supply chain outsourcing cost versus benefit analysis based on

organisation’s requirement







work.

The ability to:

Innovation and

Value Creation Select the appropriate SCOR supply chain performance measures

Select the appropriate supply chain software to support the supply chain



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Communicate with peers and supervisors for efficient and cost-effective

supply chain operations management including procurement,

transportation, order management, warehousing and distribution It refers to the ability to





codes of ethics.

N/A

Learning to Learn


develop and improve



work.


Workplace Safety and Health (WSH) requirements

Procedures and guidelines must include:

ISO 9001 and ISO14001

Organisational standard operating procedures related to handling of

materials

Organisational procedures relating to risk management

Organisational guidelines and procedures to dispose of unnecessary

items

Organisational health and safety guidelines

Range of

Application








Management

Skill Sub-Category


Skill Managing Warehouse Operations

Skill Description This skill describes the ability to manage warehouse operations efficiently by

selecting appropriate storage system and proper material handling.


Knowledge and

Analysis Role of warehousing in supply chain

Warehouse processes based on scope of work

Types of storage systems available in industry

Warehouse activities to support processes

Warehouse safety and security principles

Warehouse resource organisation

Regulatory requirements

Warehouse performance metric

Emerging warehouse technologies







The ability to:

Application and

Adaptation Select the types of storage systems required in the warehouse based on

product characteristics

Perform the various activities to support the processes according to

organisational operating procedures

Apply safety and security principles in the material handling according to

organisational operating procedures

Monitor performance metrics to measure resource performance standards







work.

The ability to:

Innovation and

Value Creation Identify the processes needed to manage a warehouse according to

scope of work

Recommend areas for continuous improvement



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Communicate with peers and supervisors on efficient warehouse

operations management






codes of ethics.

N/A

Learning to Learn


develop and improve



work.


Workplace Safety and Health (WSH) requirements

Procedures and guidelines must include:

ISO 9001 and ISO14001

Organisational standard operating procedures related to handling of

material

Organisational procedures relating to risk management

Organisational guidelines and procedures to dispose of unnecessary

items

Organisational health and safety guidelines

Range of

Application






Skill Code BM-SPI-304E-1

Skill Category Planning and

Implementation

Skill Sub-Category


Skill Display Critical Thinking and Analytical skills

Skill Description

This skill describes the ability to apply critical thinking and analytical

skills for problem-solving. It also includes challenging and rethinking

ideas, analysing business issues to put forth recommendations to

stakeholders and enhancing creative thinking among team members.

Knowledge and

Analysis



integration and

inspection of facts and

information required to


and activities.


Methods to apply logical inquiry to issues

Barriers to creativity

Ways in which people may contribute to the critical thinking and

analysis process

Application and

Adaptation



and activities required

of the occupation, and

the ability to react to

and manage the

changes at work.

The ability to:

Analyse business issues through the use of critical-thinking to

make recommendations to relevant stakeholders

Innovation and Value

Creation


generate purposive

ideas to improve work

performance and/or

enhance business

values that are aligned

to organisational goals.

The ability to:

Challenge and rethink ideas and provide insights to relevant

stakeholders for continuous business improvement



Social Intelligence

and Ethics




and diversity

management guided

by professional codes

of ethics.

The ability to:

Make recommendations that are attuned to the needs of relevant

stakeholders and aligned to organisational objectives by

exercising empathy and organisational awareness to close the

gaps

Learning to Learn


develop and improve



work.

The ability to:

Develop a critical thinking mind-set when dealing with business

issues to improve the organisation’s business practices

Demonstrate problem-solving skills within own scope of work to

improve productivity and own work performance

Enhance creative thinking skills among team members to foster

innovation and improve organisational performance


(where applicable)


circumstances and

contexts that the skill

may be demonstrated.

Methods to apply logical inquiry to issues must include:

Understand and identify relevant objectives and issues

Formulate and raise key questions in a clear and concise manner

Gather and assess relevant information pertaining to business

situation

Use abstract ideas and interpret them appropriately

Recognise and assess implications and practical consequences



Skill Code AER-PMA-4111-1.1

Skill Category Project Management

Skill Sub-Category


Skill Apply Project Management Skills

Skill Description This skill describes the ability to apply project management skills to achieve

successful completion of specific project goals and objectives by a specific

time, within budget and according to specifications.


Knowledge and

Analysis Purpose of project management

Advantages and challenges of managing projects

Project management processes

Defining the scope of projects

How to conduct feasibility analysis of undertaking the projects

Project selection methods

Managing project risks

How to manage the resources required to undertake the projects

Project management tools

Negotiation skills

Types of stakeholders







The ability to:

Application and

Adaptation Develop the project plans and provide estimates of the necessary human

resources, time and cost using appropriate project management tools

Execute the project implementation activities and control the resources to

achieve the desired project goals or deliverables

Review the milestones of the project and resolve any unmet goals or gaps

when needed to meet the scope of the projects defined

Conclude the projects in consultation with stakeholders and with complete

project documentation in accordance with organisational procedures







work.



N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Define the scope of the project to be undertaken in consultation with

stakeholders to meet the organisational needs or objectives

Conduct feasibility analysis of undertaking the projects and present to

stakeholders for decision making in accordance with organisational

procedures






codes of ethics.

The ability to:

Learning to Learn Review the milestones of the project and take corrective actions to resolve

unmet project goals or gaps It refers to the ability to

develop and improve



work.

N/A

Range of

Application






Skill Code BM-PM-402E-1


Skill Sub-Category


Skill Manage Project Scope

Skill Description

This skill describes the ability to determine project deliverables and

key work activities as well as monitor and control project scope to

meet project objectives. It also includes identifying and resolving

issues related to the project scope and recommending ways to

enhance project deliverables and key work activities.

Knowledge and

Analysis



integration and




and activities.


Relevant stakeholders

Scope management plan, processes and procedures

Project life cycle

Scope change control procedures

Components of project plans

Project management tools and techniques

Triple constraints and their impact on project management

Application and

Adaptation






and manage the

changes at work.

The ability to:

Determine project deliverables and key work activities aligned to

project objectives and organisational guidelines / policies to define

project scope

Identify and resolve potential project scope issues in accordance

with organisational procedures to meet project objectives

Monitor and control project scope to meet project objectives


Creation


generate purposive


performance and/or

enhance business



The ability to:

Recommend ways to enhance project deliverables and changes to

key work activities to add value to the organisation



Social Intelligence

and Ethics




and diversity

management guided by

professional codes of

ethics.

The ability to:

Demonstrate empathy when communicating changes in project

scope to stakeholders to ensure individual views and concerns are

acknowledged and addressed to garner buy-in

Learning to Learn


develop and improve



work.

The ability to:

Engage in self-reflection to identify areas for improvement in

managing project scope to enhance performance for managing

new projects at the workplace


(where applicable)


circumstances and



Triple constraints must include the following constraints:

Time

Scope

Cost





Skill Sub-Category


Skill Manage Project Team

Skill Description

This skill describes the ability to manage project team. It includes

communicating information, monitoring and evaluating team

performance, managing team dynamics as well as implementing

training for the team.

Knowledge and

Analysis



integration and




and activities.


Organisational processes and procedures pertaining to project

management

Methods of learning and training

Principles of team dynamics

Methods of conflict resolution

Conflict resolution techniques

Methods of developing team cohesion

Human resources management techniques and tools

Communication techniques

Application and

Adaptation






and manage the

changes at work.

The ability to:

Communicate information to team members in accordance with

organisational and project requirements to achieve project

objectives

Monitor and evaluate team performance in accordance with

performance measures to determine team effectiveness


Creation


generate purposive


performance and/or

enhance business



The ability to:

Monitor and manage team dynamics to ensure effective execution

of project and enhance group effectiveness



Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Demonstrate empathy and appreciation of others’ views and

issues when managing project team to maintain positive working

relationships

Learning to Learn


develop and improve



work.

The ability to:

Implement training and development for project team to meet

project specifications


managing project team to enhance workplace performance


(where applicable)


circumstances and



N/A





Skill Sub-Category (where applicable)

N/A

Skill Manage Project Stakeholder Relations

Skill Description This skill describes the ability to manage project stakeholder relations. It includes identifying and engaging relevant stakeholders to understand their project expectations, facilitating alignment of stakeholders’ and project team’s expectations, as well as building relationships with stakeholders.


Knowledge and Analysis

Activities involved in managing working level relationships

Channels of communication

Methods to adapt and apply negotiation techniques

Communication techniques

Implications of legal, regulatory, ethical and socio-cultural constraints on stakeholder relations

Peer stakeholders

It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.

The ability to:

Application and Adaptation

Identify and engage relevant stakeholders to understand their project expectations and requirements

Facilitate alignment of expectations between relevant stakeholders and project team to finalise project specifications and deliverables

It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.



The ability to:

Innovation and Value Creation

Identify new platforms and activities to engage project stakeholders to enhance relationship with stakeholders

It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to:

Social Intelligence and Ethics

Build relationships with relevant stakeholders throughout project life-cycle according to stakeholder management plan to foster a positive working climate

It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:

Learning to Learn Engage in self-reflection to identify areas for improvement in managing project stakeholder relations to enhance future performance

It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

N/A.

Range of Application It refers to the critical circumstances that the skill may be demonstrated.





Skill Sub-Category


Skill Manage Project Resources

Skill Description

This skill describes the ability to manage project resources. It includes

determining resource needs, acquiring and allocating project

resources, as well as monitoring and reviewing resource usage.

Knowledge and

Analysis



integration and




and activities.


Standard project organisation and structure

Human resources management techniques and tools

Cost management and estimation techniques

Application and

Adaptation






and manage the

changes at work.

The ability to:

Determine resource needs to meet project requirements

Acquire and allocate project resources through various

organisational channels to meet project requirements

Re-allocate resources where applicable to meet project

requirements


Creation


generate purposive


performance and/or

enhance business



The ability to:

Monitor and review resource usage to ensure effective execution

of project

Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Adhere to organisational code of conduct, values and ethics when

managing project resources to ensure fair and accurate cost

management



Learning to Learn


develop and improve



work.

The ability to:

Improve own capability in managing project resources by

subscribing to diverse learning channels and discussion platforms

to enhance workplace performance


(where applicable)


circumstances and



N/A





Skill Sub-Category


Skill Manage Project Procurement

Skill Description

This skill describes the ability to manage project procurement. It

includes developing procurement plan, managing procurement

activities and ensuring adherence to legal and organisational

requirements.

Knowledge and

Analysis



integration and




and activities.


Relevant stakeholders

Negotiation techniques

Process of developing project procurement specifications

Application and

Adaptation






and manage the

changes at work.

The ability to:

Develop procurement plan to meet project procurement needs

Manage suppliers and vendors to ensure delivery of products and

services specified in procurement documentation

Manage procurement activities to minimise risk


Creation


generate purposive


performance and/or

enhance business



The ability to:

Seek feedback from supervisors to review and refine draft

procurement plan to meet procurement needs

Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Utilise procurement processes and adhere to legal and

organisational requirements to ensure integrity and efficiency in

the procurement process



Learning to Learn


develop and improve



work.

The ability to:


managing project procurement to enhance future performance


(where applicable)


circumstances and



N/A





Skill Sub-Category


Skill Manage Project Costs

Skill Description This skill describes the ability to manage project costs. It includes

developing project budget as well as managing and monitoring project

costs to achieve organisational objectives.

Knowledge and

Analysis



integration and




and activities.


Cost management and estimation techniques


Methods to measure costs

Potential cost management issues

Application and

Adaptation






and manage the

changes at work.

The ability to:

Develop project budget in accordance with project specifications

and organisational costing policies to provide estimation of total

project cost

Monitor project costs to ensure project objectives are achieved

throughout the project life cycle

Manage project costs to ensure organisational objectives are

achieved


Creation


generate purposive


performance and/or

enhance business



The ability to:

Seek inputs from supervisors on the projected budget to determine

sufficiency of the budgeted amount to achieve project objectives

Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Apply ethical code of practice in the management of project costs

to ensure integrity of the process



Learning to Learn


develop and improve



work.

The ability to:

Improve own capability in managing project costs by subscribing to

diverse learning channels and discussion platforms to enhance

workplace performance


(where applicable)


circumstances and



N/A





Skill Sub-Category


Skill Manage Project Timeline

Skill Description

This skill describes the ability to manage project schedule to ensure

project objectives are met. It includes assessing project time

constraints as well as developing, implementing and managing project

schedule.

Knowledge and

Analysis



integration and




and activities.


Time management techniques and issues


Application and

Adaptation






and manage the

changes at work.

The ability to:

Assess project time constraints to sequence tasks accordingly

Develop project schedule to guide time management of the project

Implement and manage project schedule to ensure project

objectives are met within the stipulated time frame


Creation


generate purposive


performance and/or

enhance business



The ability to:

Identify opportunities to review task sequence and project

schedule to achieve project completion within a shorter time frame



Social Intelligence

and Ethics




and diversity



ethics.

The ability to:


issues when managing project timeline to maintain positive

working relationships

Learning to Learn


develop and improve



work.

The ability to:

Engage in self-reflection to incorporate past experience when

developing project schedule

Improve own capability in managing project timelines by

subscribing to diverse learning channels and discussion platforms

to enhance workplace performance


(where applicable)


circumstances and



Triple constraints must include:

Time

Scope

Cost





Skill Sub-Category


Skill Manage Project Quality

Skill Description

This skill describes the ability to manage project quality. It includes

determining project quality assurance needs, developing quality

management plan, establishing and implementing quality assurance

processes, identifying opportunities to improve project quality as well

as evaluating and approving project deliverables.

Knowledge and

Analysis



integration and




and activities.


Objectives of quality management

Quality management methods, tools and techniques

Application and

Adaptation






and manage the

changes at work.

The ability to:

Determine project quality assurance needs in accordance with

project specifications and organisational quality management

policies to guide development of quality management plan and

processes

Develop quality management plan to define acceptable level of

quality for project deliverables

Establish and implement quality assurance processes to meet

organisational guidelines / policies

Evaluate and approve project deliverables in accordance with

project requirements to sign-off project


Creation


generate purposive


performance and/or

enhance business



The ability to:

Identify opportunities to improve project quality



Social Intelligence

and Ethics




and diversity



ethics.

The ability to:


issues when managing project quality to maintain positive working

relationships

Learning to Learn


develop and improve



work.

The ability to:

Engage in self-reflection to incorporate past experience when

developing quality management plan and processes

Improve own capability in managing project quality by subscribing

to diverse learning channels and discussion platforms to enhance

workplace performance


(where applicable)


circumstances and



N/A





Skill Sub-Category


Skill Manage Project Risk

Skill Description This skill describes the ability to manage project risk. It includes

identifying, analysing, monitoring and controlling project risks, as well

as recommending follow-up actions to stakeholders.

Knowledge and

Analysis



integration and




and activities.


Principles and objectives of risk and risk analysis

Risk management framework

Methods to perform basic risk assessment

Methods to report risk assessment findings to management

Internal and external factors that may affect project plan

Application and

Adaptation






and manage the

changes at work.

The ability to:

Identify and analyse project risks in accordance with organisational

risk policies to determine impact on project

Recommend follow-up actions to relevant stakeholders to manage

project risks


Creation


generate purposive


performance and/or

enhance business



The ability to:

Monitor and control project risks to develop scenarios for variances

and risk management plan



Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Demonstrate empathy and appreciation of others’ views when

recommending follow-up actions for project risks management to

garner support and buy-in

Learning to Learn


develop and improve



work.

The ability to:

Keep abreast of internal and external trends and developments to

monitor risks continually and ensure prompt respond to changes at

the workplace


(where applicable)


circumstances and



N/A



Skill Code ES-PMD-401G-1

Skill Category Personal Management and

Development

Skill Sub-Category


Skill Develop Personal Effectiveness at Managerial Level

Skill Description

This skill describes the ability to establish personal goals and evaluate them

to justify one’s roles and responsibilities in the achievement of

organisational goals. It also includes time management, maintaining work-

life balance, stress management and management of personal finances.

Knowledge and

Analysis



integration and




and activities.


Types of motivational factors affecting personal goal setting and

achievement

Strategies to link one’s role and responsibilities to individual and

organisational success

Factors that may affect the achievement of organisational goals

Benefits of prioritising work according to goals set

Barriers to effective time management that hinder the achievement of

goals

Assistance available to overcome barriers to effective time

management

Practices that promote personal well-being and aspects of personal

management

Issues and problems related to personal and family responsibilities and

their impact on work

Common sources of assistance available to support personal

management

Sources of information for financial products

Factors to consider when using and maintaining credit

Application and

Adaptation






and manage the

changes at work.

The ability to:

Evaluate personal goals and align them to organisational goals

Justify one’s role and responsibilities and their contribution towards the

achievement of organisational goals

Manage time and resources to meet organisational goals

Examine the applicability of the common types of financial products for

one’s financial context

Promote work-life balance programmes to achieve organisational

effectiveness




Creation


generate purposive


performance and/or

enhance business



The ability to:

Analyse causes of stress that affect self and staff and develop

strategies and techniques to manage them

Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Apply Emotional Intelligence and people-management techniques to

get assistance from appropriate people such as consultants, peers and

subordinates

Learning to Learn


develop and improve



work.

The ability to:

Evaluate personal strengths and weaknesses and develop strategies to

overcome weaknesses and leverage on personal strengths to

contribute towards the achievement of organisational goals

Evaluate one’s existing financial situation using appropriate tools, and

develop a plan to manage such a position


(where applicable)


circumstances and



N/A



Skill Code ES-PMD-405G-1

Skill Category Personal Management and

Development

Skill Sub-Category


Skill Manage Workplace Challenges with Resilience

Skill Description

This skill describes the ability to apply resilience techniques to manage

challenges. It also includes assessing one’s personal as well as the

organisation’s level of resilience.

Knowledge and

Analysis


Concept of resilience

Importance of resilience to an individual and/or an organisation

Types of assessment tools and methods to assess level of resilience

Characteristics of assessment tools and methods used to assess level

of resilience

Methods for development of resilience

Characteristics of the various methods for development of resilience



integration and




and activities.

Application and

Adaptation

The ability to:

Assess the level of resilience at the individual and/or organisational

level and its effects on achieving desired outcomes according to

methods set

Apply resilience techniques to manage challenging circumstances at

the individual and/or organisational level






and manage the

changes at work.


Creation

The ability to:

Examine the areas for development in resilience of the individual and/or

organisation to achieve desired outcomes It refers to the ability to

generate purposive


performance and/or

enhance business





Social Intelligence

and Ethics

The ability to:

Seek support from others when dealing with challenging situations




and diversity



ethics.

Learning to Learn The ability to:

Reflect on opportunities to learn and renew oneself to bolster resilience It refers to the ability to

develop and improve



work.


(where applicable)


circumstances and



Concept of resilience must include:

Definition of resilience from individual and/or organisation perspective

Psychology of resilience includes:

o Cognitive

o Neurophysiology

o Psychoneuroimmunology

Domains of resilience must include:

Individual’s perspective includes:

o Being in control to influence whatever happens next

o Assuming ownership to improve the situation, regardless of

one’s formal responsibilities

o Being optimistic

o Able to surmount stressful situations and emerge stronger

thereafter

o Able to adapt one’s thinking to the situation at hand e.g. taking

another’s point of view, able to see things from a different

perspective, able to see difficulties as challenges, etc.

o Able to use humour to get through difficult circumstances

o Able to accept that something has happened and moving on to

deal with it

o Able to persevere and endure adverse situations

o Able maintain composure and a healthy level of physical and

psychological wellness in the face of challenges.

o Able to contain setbacks in one aspect from spilling over to

other professional or personal aspects

o Able to acquire resources to move on in challenges and reach

one’s full potential

Organisational perspective includes:

o Systems in place to ensure business continuity

o Diversification of business activities to mitigate risks



o Flexible systems and processes

o Strong leadership

o Responsiveness to operating environment

o Systems to generate and protect business resources e.g. supply

chains, financial and human resources

o Systems and tools in place to train, maintain and track resilient

individuals and teams

Factors affecting the level of resilience must include:

An individual’s level of resilience must include:

o Nature of occupation e.g. fast-paced, dynamic vs. stagnant,

predictable & routine

o Personality and traits

o Life experiences

o Wellness of one’s mind, spirit, body, et cetera

An organisation’s level of resilience includes:

o Culture

o Leadership

o Systems and processes

o Investment in training and development of staff

Resilience techniques must include:

Practising/ internalizing resilient behaviours must include:

o Not giving up and persisting in achieving goals despite the

difficulties

o Being decisive and able to make sound decisions despite

uncertainties and pressures

o Staying composed and positive in times of difficulty

o Thinking clearly and staying focused under pressure

o Recognising how your feelings affect performance and

understanding how it affects your relationship with stakeholders,

team members, customers, and in turn affects organisational

performance

o Distinguishing personal and professional outcomes

o Responding to changes and situations with a positive and open

mind

o Creating a supportive culture within an organisation

o Coaching others through difficulties

o Recognising stress symptoms before they become an issue

o Engaging in activities to maintain the well-being of one’s mind,

spirit and body

o Controlling unwanted thoughts and emotional reactions

Formulating an action plan to develop resilience at the individual and/or

organisational level, with components of an action plan to develop resilience

at:

The individual level must include:

o Measurement/ outcome indicators to track development in

resilience

o Areas for development in resilience

o Methods/ tools for collecting feedback on level of resilience



o Schedule of timelines

o Resources e.g. physical, financial required

o Possible methods to develop resilience, such as:

Using journals to list and challenge limiting beliefs

Attending courses

Building a strong support network through nurturing

strong and positive relationships, getting involved in

community and volunteer work, or joining a faith or

spiritual community

Building long-term stress resilience and reduce

situational stress throughout the day

Sharing and exchanging stories

Setting progressive and incremental goals to build self

confidence in specific areas

Reflecting on past experiences and using them to

positively reframe future experiences

Practising relaxation techniques that can include

imagery and breathing techniques

Applying nutritional strategies for boosting vitality,

motivation and productivity,

Applying learned optimism techniques

Applying problem-solving and decision-making

techniques to make sound decisions despite

uncertainties and pressures

Controlling unwanted thoughts and emotional reactions

The organisational level must include:

o Measurement/ outcome indicators to track development in

resilience

o Areas for development in resilience

o Methods/ tools for collecting feedback on level of resilience

o Schedule of timelines

o Resources e.g. manpower, financial, logistics required

o Plan to stakeholders

o Possible methods to develop resilience, such as:

Encouraging innovation and experimentation

Implementing systems to ensure business continuity

Diversifying business activities to mitigate risks

Introducing systems and processes to enhance

organisation’s flexibility and adaptability and to generate

and protect business resources e.g. supply chains,

financial and human resources

Leadership development programmes

Implementing scenario analysis and planning to enhance

organisation’s responsiveness to operating environment

Investment in training and development for staff at all

levels

Introducing culture-building and awareness programmes



Implementing communication and engagement sessions

with staff at all levels

Implementing alternative work practices e.g. flexible

working arrangements, empowerment of decision-

making, et cetera

Implementing staff welfare programmes such as

exercise days, staff bonding events, et cetera



Skill Code ES-IP-401G-1

Skill Category People and Relationship

Management

Skill Sub-Category


Skill Lead Workplace Communication and Engagement

Skill Description

This skill describes the ability to lead workplace communication through the

implementation of communication strategies and mechanisms. It also

includes using negotiation strategies to achieve organisational goals and

win-win outcomes.

Knowledge and

Analysis



integration and




and activities.


Communication strategies, tools and methods associated with the

various communication mechanisms to meet organisational goals and

objectives and their features

Types and dimensions of organisational culture and their

characteristics

Dimensions of conflict or dispute

Desired goals to be achieved as a outcome of negotiation

Motivations, priorities, interests and inclinations of stakeholders

involved in a negotiation

Importance of considering cultural factors and various diversity issues

that affect the communication in a negotiation process

Factors affecting the prioritising of goals and evaluation of possible

trade-offs

Steps to develop relevant details and supporting arguments for

negotiation

Negotiation styles and tactics for countering other party’s style and their

characteristics

Sources of power, conflict and obstacles to a successful negotiation

and their implications in a negotiation



Application and

Adaptation

The ability to:

Conduct research on best practices in workplace communication,

evaluate their suitability for adoption and establish benchmarks for the

organisation

Develop communications plan to implement communication strategies

and mechanisms to meet organisational goals and objectives

Evaluate employees’ level of acceptance of organisation’s vision,

mission and core values and take corrective actions where needed

Evaluate effectiveness of communication strategies and mechanisms

and implementation plan according to criteria set

Establish the actual causes of conflict or dispute and plan for

negotiation taking into account organisational goals and objectives

Assess negotiation situation and develop negotiation strategies taking

into consideration diversity issues

Evaluate negotiation process and delegate appropriate follow-up

actions in a timely manner based on accurate and objective analytical

techniques






and manage the

changes at work.


Creation

The ability to:

Evaluate gaps and barriers in workplace communication based on

determined benchmarks and establish communication strategies and

mechanisms that meet organisational goals and objectives It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Use communication strategies to influence organisational culture and

motivate employees to commit to the organisation’s vision, mission and

core values

Conduct negotiation to achieve organisational goals and win-win

outcomes by applying negotiation strategies and effective

communication skills




and diversity



ethics.



Learning to Learn The ability to:

Reflect on gaps in own communication and negotiation style to make

adjustments for future interactions It refers to the ability to

develop and improve



work.

Range of Application N/A

(where applicable)


circumstances and





Skill Code ES-IP-402G-1

Skill Category People and Relationship

Management

Skill Sub-Category


Skill Develop a Work Team

Skill Description

This skill describes the ability to establish teams and allocate resources in

achieving organisational goals. It also includes cultivating open

communication for teamwork and evaluating the progress of the team.

Knowledge and

Analysis



integration and




and activities.


Critical factors in building a high performance team

Characteristics and impact of team synergy on team performance

Techniques for team building and development

Coaching process aligned to organisational vision and business goals

Platforms and tools to create opportunities for team members to

contribute ideas and skills

Components of systems to recognise contributions of team members

Implications of diversity issues on coaching

Components of systems for development of staff

Motivational theories related to rewards and recognition for staff

Ways to determine trends in team performance

Application and

Adaptation






and manage the

changes at work.

The ability to:

Analyse the types of teams required and their value in achieving

organisational goals

Identify and elect work team members and align roles, responsibilities,

objectives and expectations of the work team to organisational goals

Delegate tasks and allocate resources to facilitate work team towards

the achievement of goals and objectives, taking into consideration

diversity issues

Evaluate impact of task and role delegation among team members on

team synergy and make adjustments where necessary in accordance

to criteria set

Encourage teamwork and foster commitment and sense of ownership

among team members based on team building and development

techniques

Assess the barriers to group interaction and communication and

establish infrastructure to facilitate knowledge management and work

team coaching which is aligned to organisational vision and business

goals




Creation


generate purposive


performance and/or

enhance business



The ability to:

Monitor and evaluate team progress and performance in achievement

of goals and objectives

Social Intelligence

and Ethics




and diversity



ethics.

The ability to:

Communicate the roles, responsibilities, objectives and expectations to

the work team and empower team members to accomplish them

Communicate feedback to team using the most suitable means and

data and provide recommendations to improve performance

Recognise and reward team work and performance taking into

consideration implications of diversity issues

Learning to Learn


develop and improve



work.

The ability to:

Seek feedback from peers and supervisors to improve own future

performance


(where applicable)


circumstances and



N/A



Skill Code LPM-VIS-401C-0

Skill Category Leadership

Skill Sub-

Category

(where applicable)

N/A

Skill Lead Team Leaders to Develop Business Strategies and Governance

Management

Skill Description

This skill describes the ability to lead team leaders in the development

of business unit strategies, operational plans and corporate

governance management to meet organisational needs. It also includes

providing direction and guidance to team leaders through regular

engagement, modelling of leadership and expected behaviours.

Knowledge and

Analysis



integration and




and activities.


The relationship between high level strategy and the development

and implementation of team plans and processes

The relationship between high level strategy the development and

implementation of business systems and processes to support

corporate governance

Organisational policies and procedures relating to the

development of departmental or business unit strategies, and

corporate governance compliance management

Legal and ethical considerations relating to corporate governance

Relevant professional or industry codes of practice and standards

relating to corporate governance

Implications and impact on employees and the organisation arising

from team planning process and corporate governance

management process

Application and

Adaptation






and manage the

changes at work.

The ability to:

Facilitate team leaders’ involvement in the development of

departmental or business unit strategies to achieve business

objectives

Lead team leaders to identify trends and issues impacting team

performance and develop team operational plans to achieve team

objectives

Communicate organisational values and expectations of behaviour

in the workplace to guide team leaders in their behaviour and

performance

Engage regularly with team leaders to provide the required

support to achieve business unit goals

Model leadership and behaviours to demonstrate application of

organisational values, behaviours and governance priorities in all

actions




Creation


generate purposive


performance and/or

enhance business


to organisational

goals.

The ability to:

Develop and modify systems and processes to improve

compliance management on corporate governance and social

responsibilities requirements

Social Intelligence

and Ethics



leadership,

relationship and

diversity management


codes of ethics.

The ability to:

Communicate departmental or business unit strategic priorities to

stakeholders to garner their support and buy-in

Assess emotional states of team leaders and respond

appropriately to emotional cues when leading team leaders to

ensure individual needs are addressed

Learning to Learn


develop and improve


outside of one’s area

of work.

The ability to:

Engage in regular self-reflection to identify own areas for

improvement in leading strategy planning

Improve own strategy planning skills by subscribing to diverse

learning channels and participating in peer review platforms to

enhance workplace performance


(where applicable)


circumstances and



N/A



Skill Code AER-HRE-4140-1.1

Skill Category Human Resource

Skill Sub-Category


Skill Appraise and/or Evaluate Staff

Skill Description This skill unit describes the knowledge and application skills in appraising

and/or evaluating staff and the ability to apply them to the workplace. This

includes planning and/or scheduling performance appraisals, conducting

performance appraisal interviews, encouraging staff development and using

rewards or recognition systems.


Knowledge and

Analysis Criteria by which performance will be assessed

Methods to assess employee’s performance using criteria and information

provided

Link between compensation and performance UK 4 Importance of staff

commitment to performance requirements

Purpose of staff performance appraisals

Factors that impact employee performance

Methods to provide feedback in positive and constructive manner during

review UK 8 Importance of staff development

Ways to recognise potential for advancement or development in employee

Career counselling and coaching

Importance of implementing rewards or recognition systems

Ways to reward staff effectively

Methods of motivation







The ability to:

Application and

Adaptation Plan performance appraisals

Conduct performance appraisal interviews







work.



The ability to:

Innovation and

Value Creation Use reward or recognition systems



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Encourage staff development

Invite feedback from employee on his and/or her performance and factors

that affect performance It refers to the ability to





codes of ethics.

The ability to:

Learning to Learn Keep abreast with appraisal best practices in the industry


develop and improve



work.

N/A

Range of

Application








Skill Sub-Category


Skill Develop On-the-job Training Programme

Skill Description This skill describes the ability to plan and develop on-the-job training (OJT)

programme and training material.


Knowledge and

Analysis On-the-job (OJT) training frameworks including structured and

unstructured OJT

Roles of relevant stakeholders

Process of designing and developing OJT blueprints and materials

Five-step coaching process

Process for evaluating OJT programme designs

Process for review and critique of quality of OJT blueprints







The ability to:

Application and

Adaptation Develop required OJT training materials on adult learning principles and

sound instructional design concepts

Evaluate effectiveness of OJT programme design to meet organisational

needs

Critique the quality of existing OJT blueprints







work.

The ability to:

Innovation and

Value Creation Develop the OJT blueprints in accordance to the findings of the training

needs analysis



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Determine the parameters of OJT programmes based on relevant

stakeholders’ requirements






codes of ethics.

The ability to:

Learning to Learn Update self on new pedagogy as applicable


develop and improve



work.

Parameters of an OJT programme must include:

Findings of the training need analysis

Programme goals and learning outcomes

Skills and knowledge to be acquired

Targeted work tasks, workers and workplace

Areas of contextualisation

Range of

Application








Skill Sub-Category


Skill Develop and Review Competency-based Assessment

Skill Description This skill describes the ability to develop and review a competency-based

assessment plan.


Knowledge and

Analysis Norm-referenced and criterion-referenced assessments

Characteristics of competency-based assessments

Components of an assessment plan

Process of developing assessment plans

Principles of assessments

Rules of evidence

Process of validation

Quality assurance strategies

Trends and developments in assessments







The ability to:

Application and

Adaptation Develop assessment plans according to specified requirements

Develop relevant assessment tools to support the assessment plans

Identify quality assurance issues in an assessment system

Prepare training frameworks for assessment implementation







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to




The ability to:

Social Intelligence

and Ethics Engage key stakeholders for the development and review of assessment

plans






codes of ethics.

The ability to:

Learning to Learn Update self on new developments related to competency-based

assessments It refers to the ability to

develop and improve



work.

Principles of assessment must include:

Validity

Reliability

Flexibility

fairness

The training framework must include:

purpose of assessments

types of assessments

implementation process

principles of assessments

types of evidence

assessment methods

assessment tools

assessment criteria

plan and records

Range of

Application






Version Control

Version Date Changes Made Edited by

1.1 1-May-17 Initial Version SSG and EDB



Definitions of the Five (5) Domains

Domain Definition

Knowledge and Analysis

Knowledge includes the gathering of facts and information through traditional and digital forms. Analysis involves the cognitive processing, integration and inspection of single or multiple sources of facts and information required to perform work tasks and activities and takes into consideration, the work contexts in which the tasks and activities are carried out. The result of knowledge and analysis produce judgements on work tasks/activities/issues/areas, and the conceptualisation of solutions to solve problems at work.

Application and Adaptation

Application involves the ability to perform work tasks and activities defined by the requirements of the occupation. Adaptation involves the ability to react to and manage the changes in the work contexts. The result of application and adaptation leads to the production of psycho-motor actions and behavioural reactions to the work tasks/activities/issues/areas, and the execution of the planned solutions to solve problems at work.

Innovation and Value Creation

Innovation includes the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to the organisational goals. As a result of innovation, the organisation is able to reap the values from individual or team contributors to achieve organisational growth.

Social Intelligence and Ethics

Social intelligence includes the ability to appreciate and use affective factors in leadership, relationship and diversity management guided by professional codes of ethics as effective individuals or team contributors.

Learning to Learn

Learning-to-learn includes the ability to improve on self-development within and outside of one’s area of work. It involves the continual inspection of one’s knowledge, analytical, application, adaptive, innovative and social skills that are needed to perform the work optimally and/or solve problems effectively.

Documents

SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR … · This document is intended purely to provide general information to enable individuals, employers and training providers