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Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
About Us
Skills Power provides a set of well‐developed training solutions to help corporations and individuals sharpen their skills and performance levels to boost positive and profitable growth. The personality development of employees are greatly impacted by soft skills as opposed to hard skills, and so for decades, we have dedicated
ourselves to creating effective training programs to further enhance these necessary skills enabling organizations to better carry out their everyday businesses. Our team of certified professional trainers are highly experienced bilingual or even trilingual native speakers possessing Master's degree qualifications, with the ability to provide versatile training across many industry segments including, banking and finance, hospitality, retailing engineering, and architectural management. At Skills Power, we aim to create tailored experiences for our clients bearing the following principles in mind:
Provide our clients with comprehensive information about our training programmes, trainers, and service rates.
Collaborate together with our clients to determine realistic goals and expectations to create the most beneficial training session for their needs.
Rather than hard‐selling our services to you, we are more interested in getting to know our clients and work together to create the best possible solution to reach the desired goals.
We look forward to finding the best suitable match between trainer and participants, to better develop a unique and ideal learning experience essential to success.
Whether your company may require a short on‐site training workshop, full‐service consultation, or perhaps you are unsure about what solution would work best to meet your training needs, Skills Power is here to help! About TNM Coaching
An international network of coaching, training and development professionals, TNM Coaching operates globally in more than 15 countries.
TNM Coaching is the premiere global coaching and training company providing world‐class trainers and coaches to a broad client base. Our global experience across a multitude of industries and cultures has created a diverse experience worldwide. In the business world, TNM is known as international confederacy of exceptional professionals who are able to create extraordinary results – magic in training and development. Our training metrology is simple yet profound. We empower the realization of the full potential of each human being while using a combination of experiential learning power through a coaching approach to training.
Authorized Agent for TNM Coaching & Leadership Workshop
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Set up “Focus Group” in one month time after the workshop on case sharing & application of the concepts learned
Design a customized training program in order to getting the best training effectiveness
Find out the diagnosis or conduct the training needs analysis
Set up a meeting to get mutual agreement on training rundown & effectiveness
Conduct the training
Design and incorporate specific job related exercises, role playing or discussion
Conduct “Follow‐Up Session” to learn how to effectively apply the concepts in particular cases encountered at work.
How We Work:
With our past experiences, training is tailored to individuals work demands, giving them applicable skills to help them in everyday work, enabling them to reach the best possible outcome and success.
Our training workshop focuses on facilitating engaging and participative activities to draw out appropriate answers and sustainable solutions to workplace problems together. To ensure an environment for adequate stimulations and fun, a variety of different training methods such as role‐playing, case analysis, simulation activities, small group discussions, inspiring lectures and various group games will be utilized.
How We Work to Create a Customer‐Specific Training Program
Step 1
Step 2
Step 3
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Step 5
Step 6
Step 7
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Our Trainers
E. Iron Profound coaching with cross cultural wisdom
"A business is a living organism," Mr Iron says. "I'm fascinated by the interactive nature of organizational change within dynamic companies. I see my role as assisting people to realize their individual ideals while clarifying the corporation's visions. Ultimately, we look for shifts in understanding and the channeling of energy, at all levels within the company."
W. Cheung Three‐time CEO listens with experience, leads with heart
Mr Cheung will coach you on who you want to become and what you want to accomplish. He will challenge you to expand your capacities. Mr Cheung’s clients are unanimous in their affirmation of the growth and accomplishment they have experienced with his coaching.
KF Lee Highly experienced in aligning human resources with business strategy
Mr Lee’s business background spans over 15 years working with multinational corporations in executive coaching, corporate training and organizational development.
HM Chung Strong business sense and strategic mindset Mr Chung’s unique experience and strong corporate background has developed him into a professional Human Resources leader with a strong business sense and strategic mindset. He brings thoughtful insight to the training workshops and inspires participants to apply their learning into business application which has brought positive results to their organizations. CM Yu Open and friendly atmosphere throughout the training which inspire, encourage and facilitate learning Ms Yu is good at quoting examples and sharing personal experience in supporting the training theories, her practical approach has made her training very impressive and outstanding. Her warm and nurturing personality predisposes her uniquely as a facilitator skills trainer.
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Program List at a Glance Staff development through training is one of our strengths. We provide the following programs which can be tailored for your organization’s needs.
*More workshop outlines are available upon request. Program Suggested Duration
1 Achieving Service Excellence Half day
2 Adopt “Leadership Conversation Skills” for Effective Communications
One day
3 Adversity and Change Management Half day
4 Assertiveness Skills & Self Confidence for Success Half day
5 Balancing Life, Wrap Up Stress in 60‐minute 12 sessions
6 Behavioral Selling Skills One day
7 Building Better Work Relationships Half day
8 Building High Performance Teams Half day
9 Chairing Meetings Half day
10 Chinese/ Western Business Etiquette Half day
11 Coaching Skills One day
12 Coloration Half day
13 Competency Based Interviewing Skills Half day
14 Conflict Resolution: The Path to Win‐Win Successes Half day
15 Cracking Confidence Half day
16 Creativity and Innovation Half day
17 Crisis Management Half day
18 Cross‐Cultural Differences Half day
19 Develop your Persuasive & Convincing Skills One day
20 Effective Communication Skills One day
21 Effective Meeting Skills Half day
22 Effective Team Building by Using DISC Profile (Indoor/ Outdoor)
One day
23 Effective Team Building: “Cook” With Your Team 3‐hr session
24 Effective Team Building: The All‐time High One day
25 Effective Time Management One day
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Program Suggested Duration
26 Emotional Intelligence Half day
27 Empowering Employees: A Guide for Success Half day
28 Excellent Customer Service Skills One day
29 Facilitating Skills for Human Resources Professionals One day
30 Get to Know Yourself by NLP Model One day
31 Handling Complaints One day
32 Happy Work Life at Happy Workplace Half day
33 How Image Reflects Yourself Half day
34 Interpersonal Relationship Building by FIRO‐B® One day
35 Interviewing Skills for Interviewers One day
36 Lead and Engage the Gen Y One day
37 Leadership Management Skills through DISC One day
38 Leadership with Vision Program One day
39 Listening Skills Half day
40 Manager to Coach One day
41 Managing Your Success One day
42 MBTI for Team Building One day
43 Mentoring Skills One day
44 Motivation Half day
45 Negotiation: Getting the Best Deal Every Time One day
46 Network Marketing Half day
47 Performance Appraisal Skills Half day
48 Positive Mindset Produces Positive Result Half day
49 Presentation Skills for Managers/ Executives One day
50 Problem Solving Half day
51 Professional Grooming Half day
52 Professional Image on Customer Service Half day
53 Questioning Skills Half day
54 Strategic Planning Half day
55 Stress Management Half day
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Program Suggested Duration
56 Supervisory Skills One day
57 Telephone Communication Skills One day
58 The Art of Public Speaking – Getting People to Listen One day
59 The Art of Taking Responsibility Half day
60 The Introduction of Enneagram One day
61 Train the Trainer One day
62 Understanding Behavior Styles by Using DISC Profile One day
63 Using BEST Communication Profile to Improve Your Skills One day
64 Value of Creativity Half day
65 Work Life Balance Half day
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Achieving Service Excellence
In today's market, gaining and keeping customers against your competition has never been more important. Keeping your customers satisfied boils down to having excellent customer service skills. By delivering top‐notch customer service will enable you to tap into the golden opportunity to build a long term and loyal relationship with your existing and potential customers. This workshop will cover all the essentials from what defines good customer service experience to how certain situations can be best handled. Program Highlights: Module 1: The importance of service excellence
Importance of customer loyalty
The challenge of service provider
Role & responsibility of each employees to create yours and company’s service image
Module 2: Opening of the service interaction process
4 Steps approach to customer service interaction process
Identify different customers’ conditions
Handle specific behaviors for each customer condition
The importance of creating the good first impression
Establish rapport with customers in such a way as to help them feel comfortable and
have a positive attitude about continuing the interaction
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Adopt “Leadership Conversation Skills” for Effective Communications In today's fast‐paced world, effective leaders must manage their businesses with good coaching, motivation and mentorship. A great leader possesses the capability to move people to action through performance and development conversations enabling them to raise great people. This workshop proposes effective methods on how to sustain focus, out‐come orientated and powerful conversations beneficial in good leadership. Program Highlights:
Understand the five human interactions for leadership conversation The five interactions and its impact in communication Balance courage and consideration to achieve ‘win win” Be a “win win” communicator when communicating with subordinates
Understand the challenges and barriers in communicating with subordinates
Different perception and selective listening through filtering The natural tendency to advise, judge, assume and conclude How our job position and MBTI style affect our listening
Develop the highest level of listening skills in relationship building
The three levels of listening & how it affects the relationship Build emotional alignment with the subordinates through level 3 listening Practice the highest level to align and strength relationship
“Understanding and Exploring”‐ critical skills in leadership conversation
Poor questioning skills damage and challenge team relationship The tactics of NOT using “Why” Develop your questioning skills to invite ideas and opinions Build a cohesive team through high level of questioning skills
Give constructive feedback to lead better and perform better
Using SBI (situation, behavior, impact) formula to provide constructive feedback Using SBI (situation, behavior, impact) formula to ask question to create awareness Take leader’s responsibility to shift feedback to feed forwarding
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Adversity and Change Management by The Economist Enterpriser® Game In this ever‐changing world, it is important to have adversity and change management skills in order to be excel in leadership and management. The workshop is designed to focus on personal learning at different levels, learning about how to effectively lead and manage in the economic adversity environment. The workshop will provide opportunity and experience for the participants to explore new ways to strengthen their adversity management quotient so they are able perform in demanding adversity business environment. Enterpriser® Game is a board game presented by The Economist® which has been used by training to teach corporate managers how to practice in adversity and change management a practical and interesting way. Upon completing the workshop, the participants will be able to apply the skills in running an effective team or business, and to effectively lead and manage in the economic adversity environment. Program Highlights:
Principles of adversity and change management
Enterpriser Board Game
Strategy formulation
Game – phase I
Re‐strategize
Game – phase II
Review
Application in leadership and management [If participants have learnt MBTI before, we can add MBTI profile in this part]
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Assertiveness Skills & Self Confidence for Success Gaining self‐confidence and assertiveness is a crucial component to a successful life. Great leaders are most assuredly confident and steadfast without being aggressive and rude. Assertiveness means standing up for what you want, and stating your needs clearly — and appropriately — through direct, open, and honest communication. It brings self‐confidence and helps garner the respect of peers and business partners. This workshop provides tools and techniques to help differentiate assertive behavior from aggressive and passive behaviors, and transform the latter into assertiveness. Participants will also gain insight into the factors that explain unassertive behavior, and into how individuals react in various high‐pressure situations; and will display more assertive behaviour and renewed self‐confidence, which will lead to enhanced relationships in both the workplace and their personal lives. Program Highlights:
Identifying the fundamentals of assertive behavior
Distinguishing assertiveness from aggressive and passive behaviors
Identifying the underlying reasons for unassertive behaviors
Key skills of assertive communication
Clear communication of goals Clear communication of ideas Clear communication of your plan Handle aggressive or over emotional, difficult people Self confidence Inspiring confidence in others
Structuring and delivering assertive messages
Tips and techniques to improve self‐confidence
Developing strategies to ‘speak up’ when appropriate
Creating a support network
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Balancing Life, Wrap Up Stress in 60‐minute More and more Hong Kong corporate is trying office yoga. They find it a good way to increase productivity and morale in the workplace. Stretching and moving around not only provide rest but also reduce injuries caused by repetitive strain injury (RSI). Besides, there is no restriction of special equipment or space. The Workshop encourages participants to: ‐ A boost in energy & mood, less stress ‐ Give you more free time for other activities after work ‐ Save money and calories when working out at lunch time The aim of 60‐minute lunch time workouts, surrounding all of the human body’s organs and plays a crucial role in our movements and physical activities, squeezing exercise call for a bit of advance balancing life strategies. Program Focuses:
Strengthens the body and the mind, and balances the emotions Yoga postures & breathing: focus on alignment, sun salutation & long deep stretching A balanced sequence of restorative poses The beautiful science of meditation provides perfect tools for that calm and focus Practice methods to relieve musculoskeletal tension, relieve headaches and improve
sleep Increase feelings of wellbeing Improve coping strategies for dealing with stressful events and the subsequent negative
symptoms of stress, and offer home/office strategies. We offer regular session during lunch time or after wook.
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Behavioral Selling Skills Selling today starts with the customer, not the product. It requires creative thinking and new approaches. Your representatives who sell at profitable margins and offset the daunting price competition should follow a pattern of “customer first”. Instead of selling product specifics, these people are thinking of how to motivate the customer to buy. Behavioral Selling Skills teaches selling organizations and people to stop “pushing” products and to start “pulling” their customers to buy. The program focuses on building trust and motivating customers through a deeper understanding of their needs. When customers face risky buying decisions they prefer to deal with people “they know” and who know them. They want people they like and trust to help them work through the buying process. Without trust a significant relationship is unlikely to develop. Upon completion of the workshops series, participants will be able to:
Have a greater understanding of their own and customer’s behavioral styles Understand how people perceive each other based on behavior clues Learn to build trust, and stronger connection with customers so as to win better deals
for the company Adapt to customer’s ways of buying through the application in the consultative selling
process Program Highlights:
Module 1: Understand Social Styles
Social styles assessment
Understanding salesperson’s selling behaviors and roles
Understand buyer’s buying behavior
Salesperson’s and buyer’s comfort zone
Concept of social style
Recognizing salesperson’s own style
Module 2: Versatility
Low versatility V.S. high versatility
Versatility Skills
Style modification strategy
Adapting skills
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Module 3: Application into sales process
Versatile behaviors and consultative selling process
Doing business the customers ways: Practice versatile selling behaviors of 4 styles in the
consultative selling process
Preparation phase Personal preparation for positive and proactive thinking
Task preparation for preparing sales call
Relationship building phase
Winning trust and good impression from 4 kinds of different customers
Effective diagnosis phase
Apply questioning & listening skills to 4 styles to uncover needs
Confirming different customer’s task and personal motives
Presenting the right solution phase
Presenting solution in terms of customer’s benefit
How to attract different behavioral style
Acknowledge objection phase
Anticipate objections and complaints from different styles
Result closing skills
Negotiation and other skills in closing
Gain commitment from different styles
Extended relationship skills
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Building Better Work Relationships In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This workshop will prepare participants to create better work relationships by becoming a “conscious communicator.” Participants will return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies. Program Highlights:
Effective work relationships How do you build work relationships Behaviors that support or undermine these relationships
Building better relationships with ourselves and others Perception, world view, emotional intelligence—and you Building work relationships with subordinates through self‐awareness, self‐esteem
and self‐concept
Relationship building Managing assumptions in order to build trusting work relationships Consciously building trust at work Developing and showing a positive attitude
Express needs within work relationships Expressing needs and influencing others Performing an interpersonal needs inventory The shape and sound of assertiveness Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats)
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Building High Performance Teams A High Performance Team is made of two or more people who communicate regularly, and perceive themselves as a distinct entity distinguishable from others, have complementary skills, are committed to a common purpose and have an approach for which they hold themselves mutually accountable. High Performance Teams engage in collective work produced by coordinated joint efforts that result in more than the sum of individual efforts. This workshop will help supervisors and managers develop the knowledge and skills to create and maintain a high performance team. Participants will also learn techniques that will engage and inspire their teams to achieve a higher level of team performance and synergy. Program Highlights:
Characteristics of high performance teams Defining a team Stages of group development
Creating a high team performance management culture Steps to leading high performing teams Improving own team performance management
Creating a compelling vision Steps to creating a compelling vision Tips on conveying your vision
Adapting your leadership style Review of leadership styles and when to use Adapting to each person and situation
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Chairing Meetings How many meeting minutes are wasted due to ineffective or untrained Chairs? Destructive arguments, poor attendee behavior, lack of summarizing and bad structure are the most common complaints people have given us as the result of poor chairing skills. Research has shown that we can waste one day a month in unproductive meetings and poor chairing skills are one of the major factors. The chairing meetings workshop will help supervisors and managers who want to get the most from the meetings they chair by achieving clearly defined meeting outcomes, maximizing participant contributions and overcoming meeting challenges. Program Highlights:
Principles and roles within effective meetings Types of meetings Characteristics and structure of effective meetings Role of chairperson, facilitator, minute taker and attendees
Using meeting agendas Producing the meeting agenda Scheduling the agenda items and managing attendance Achieving the desired outcomes Managing action plans
Managing participation Recognizing natural roles people take within a meeting Channeling the different behaviors Techniques to manage participation and channel energy Using questions to manage participation
Meeting skills practice Small group meetings with review and observer feedback
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Chinese/ Western Business Etiquette Business is fast. First impressions count. In the blink of an eye, people form an impression and instantaneously make judgments about you. “Business Etiquette” is more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!).Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today. Program Highlights:
Identify what business etiquette is and why it’s important
What does a good solid handshake say about a person
Dining etiquette and table manners
Positive body language
How to appear professional and confident in a variety of situations
Business card protocol
What are the rules of good grooming
Understand telephone etiquette
International business etiquette
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Coaching Skills “What qualities make the best and most effective leaders?” Just like great coaches, competent leaders who are experienced in using effective coaching skills are able to stimulate better morale, retain a key team, provide quality customer service in their organizations, as well as increase overall productivity. This workshop looks at providing core coaching and management skills needed to enable participants to create an environment of trust to allow for better growth and productivity of their company and its' people. Program Highlights:
The role of the coach
Understanding the principles of behavior change and the barriers to change
How to prepare for the appraisal and coaching process
Clarification on the evaluation process: Communication of job responsibility between
appraiser and appraised
Setting effective goals
Giving constructive feedback
Follow‐up and monitor the improvement process
How to evaluate without either party losing face
Communication and counseling skills for coaches
Model for impactful coaching conversation
Coach manager competencies
Reinforce positive behavior and discourage negative behavior
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Coloration Recent survey on the color revolution of China showed that only 3% of the population has ever heard of personal color analysis and less than 0.2%, which is almost an insignificant figure, has done a personal color analysis. Surprisingly, none of the survey participants, who include engineers, shop managers, teachers and interior designers, know that coloration is a branch or skill derived from the science of light and the fine art of nature. An in‐depth talent of combining the scientific theory and artistic expression of the analysis result is also a mandatory requirement for aesthetic application of color analysis. The workshop will be delivered interactively through lectures, discussions, activities, skills practice and participation. Upon completing the workshop, the participants will be able to apply color to their work life. Program Highlights:
Dr. Desmond’s personal and corporate case sharing (Note)
International impact of coloration
From the Classical Four Seasons Coloration (Color Me A Season) to Human Coloration
(Munsell Color System) and its leading status in the world
Experiential workshop on coloration
Application of coloration
Note: Dr. Desmond Chan is an Imageologist™ and a Naturopathic Doctor. He is the President of the Association of Image Architects, Director of the Research Institute of Holistic Image Architecture, Adjunct Professor of HolisticImageArchitecture™, European University Hong Kong, Professor of Corporate Image, University of Atlanta, Asia Campus Singapore, Lecturer of Executive Image Management Programs at HKU SPACE.
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Competency Based Interviewing Skills The use of competency‐based selection procedures for selecting high performing employees has become a STANDARD PRACTICE for many organizations. Research shows that you are 8 times more likely to hire superior performers using competency‐based selection than through traditional interview techniques. Furthermore, you are more likely to keep those superior performers, improve productivity levels without additional expense, and reduce recruitment and outplacement costs significantly. This workshop is designed for those who are responsible for making the selection decision for new members to their team and already have some experience in recruiting team members. It can be tailored to meet the needs of supervisors, managers and recruitment practitioners. Program Highlights:
Positioning of competency based interviewing What are competencies, competency frameworks and how they benefit the
organization and their people
Structuring competency based interviews Format and techniques of a competency based interview Preparing the candidate for a competency based interview Time and structure needed to explore each competency Use of competency based interview guide
Acquiring evidence – questioning & listening skills Handling candidate responses to questions Observing candidate behaviors and recording responses Summarizing candidate responses
Making the selection decision Evaluating and rating evidence Using a rating scale Recommending the next stage in the selection process
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Conflict Resolution: The Path to Win‐Win Successes Interpersonal conflicts are a fact of life. Nobody is going to agree with everyone all of the time. But that doesn’t mean conflicts must have a destructive effect on those involved – because there are right ways and wrong ways to resolve conflicts. In fact, there are several “right” ways, and in this seminar you’ll take a look at how you can incorporate them into your organization. Conflict resolution is the methodical process of building relationships and finding ways to achieve win‐win results. If you begin by handling your current conflicts better and applying the principles you learn in this workshop, the quality of your relationships will improve and your individual, team, and organizational effectiveness will rise considerably. Program Highlights:
Define “unhealthy conflict” and how to keep from crossing into it
Use a model to help you choose how to respond to potential conflict situations
Approach conflict situations using the five styles:
Fighting
Avoiding
Withdrawing
Compromising
Initiating dialogue
Practice resolving conflict and find a Win‐Win solution
Decide to modify your conflict style and how to handle your current conflicts
Foster trust to prevent future conflicts
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Cracking Confidence Feeling inadequate and having a negative self image can often lead to a downward spiral of poor beliefs. Possessing healthy self confidence, positive energy, and faith in yourself to succeed in all of life’s' endeavors is only a matter of determination and the will to change. This workshop aims to provide you with the power to renew your mind, self values, beliefs and behaviors, guiding you into a journey of positive transformation. Program Highlights:
Understanding your beliefs
Choosing new beliefs about yourself
How to use affirmations and imagery
Practice mock walk‐through to prepare for situations
Noticing your habits and changing them
Setting aside time for your daily goal setting session
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Creativity and Innovation What does working smarter mean? Nowadays, whether you are a team leader, coach, supervisor or manager you need to be able to maximize the opportunities available to your people and minimize time wasting problems re‐occurring. This workshop looks at developing and enhancing the creativity within us all to ensure that continuous improvements are fun, time saving and cost efficient. Participants will be provided with a range of simple creative thinking techniques that they can use to generate ideas and solve problems at work. Program Highlights:
Benefits of using a creative approach
Recognizing the difference between creativity & innovation Understanding the cycle of innovation
Breaking through thought patterns and assumptions Recognizing left and right brain thinking Identifying how creative we are
Enabling creativity Simple techniques to develop creativity Identifying ways to further develop creative thinking
Methods and tools for generating ideas
Logical versus lateral thinking Recognizing the differences between lateral and logical thinking Appreciating our strengths
Creative problem solving
Creative problem solving techniques Using the problem checklist Applying to work related problems
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Crisis Management A crisis can happen to any organization. Would your business be able to handle a product failure? What about a natural disaster or serious offence? Crisis Management workshop is designed to support your organization. Effective crisis management does not happen by chance. Detailed planning and rehearsal will enable your organization to respond in a timely and professional manner, minimizing the impact of the crisis and allowing your organization to get back to business faster with significantly reduced impact on your brand and bottom line. Your preparedness to effectively manage a corporate crisis is paramount. Use the skills and expertise to manage your crisis. Knowledge and experience will be shared in this crisis management training workshop. Program Highlights:
Core principles of effective crisis management
Identifying vision, mission, values and ethics
Developing an effective emergency contingency plan
How to build a crisis management team
Different ways of testing an emergency plan
Business recovery – getting back to normal
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Cross‐Cultural Differences There of often times conflict and misunderstandings arise from cross‐cultural differences and thus it is important to be behaviorally aware when conducting multi‐cultural business. This workshop focuses on providing you with the appropriate communication skills, tools, knowledge and understanding needed to become more successful in handling cross‐cultural boundaries in business. Program Highlights:
What is cross‐cultural differences
Culture at a glance
Condense understanding of by unappealing various cultural layers of individuals
Awareness of pitfalls of international assignments
Cross cultural analysis
Comparing own culture with culture over selected dimensions
Doing business and managing people across cultures
Leadership/ Management
Motivation
Team building
Intercultural communication model
Improve effectiveness in communication by focusing on verbal and non verbal aspects
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Develop your Persuasive and Convincing Skills “Do you have what it takes to persuade people?” However good an idea, product or service may be, they require a strong and convincing voice to push them forward. In all fields of business, persuasion is a fundamental quality essential for success. When used well it is a powerful tool in helping you obtain the upper hand and drive your desired outcome. This workshop will guide you through the essentials of persuasion as well as the necessary people skills needed for success. Program Highlights:
How to deliver a “persuasive and convincing” message The characteristics of a persuasive and convincing message A balance of competencies & characters and how to develop them
Understand your communication style through BEST profile
Self assessment; the strengths and weaknesses of each style Develop our weakness to be all round communicator
How to design you message
Analyze your audience Identify your objectives and prepare your opening, content and tone Prepare for the worst and the best Using 3S formula – State, support and summarize formula Make conscious alternation to have a balance “BEST” style
Leadership conversation
The different workforces and voices Develop “leader conservation” when communicating The operation message vs. the contribution message The 5 common human interactions in communicating Use “appreciative mindset” when communicating Applying “appreciative mindset” in different situations and its impact
The arts of questioning, listening and giving feedback skills
Building rapport though listening Using the highest questioning skills to explore and understand Giving feedback by using S, B, I formula From feedback to feed forwarding
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ Effective Communication Skills Effective communication is fundamental to building higher team morale, boosting productivity and providing better customer service; a vital skill needed in every organization. These basic skills stem from being able to understand yourself and others, whilst knowing how to build and maintain effective relationships with clients and colleagues. This workshop covers the fundamentals of good communication required in all realms of business today. It equips participants to deliver a clear and precise message; to understand their communication strengths and weaknesses and to design their personal communication style to improve their communication skills. Program Highlights: Module 1: Understanding communication
The benefits of powerful and effective communication skills The effects of ineffective communication Barriers for communication and ways of overcoming it
Module 2: Creating positive mentality
Self management skills Positive move to overcome fears in communication
Module 3: Communication styles skills
Understanding of 4 different communication styles Behavioral style assessment ‐ evaluate your own communication style Understanding the three communication behaviors : Aggressive, submissive and assertive Strengths and weaknesses of each behavioral pattern Adjustment skills for different styles
Module 4: Communication process and skills
Communication process Questioning & listening skills, presenting skills, empathy skills, say “No” skills
Module 5: Handling conflict and influencing skills
Style under pressure Learn and resolve conflict through influencing skills
Win‐Win mindset Focus on Issues not on person Understand needs from different motives Give and take Expressing views & creating options
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ Effective Meeting Skills Statistics from Meeting Resource Centre showed that most professionals meet on a regular basis admit to daydreaming (91%), missing meetings (96%) and missing parts of meetings (95%). A large percentage (73%) said they have brought other works to meeting. 39% said they have dozed in meetings. Since “meetings have become the practical alternative to work” (Kriegal & Brandt (1996)), effective meeting skills are essential to make meetings effective and productive. Through the workshop, the participants will learn how to be successful chairpersons to organize and chair a meeting. They will also learn to be effective participants to facilitate the effectiveness and efficiency of meetings. The key element of the workshop is a skills practice session by the participants. This will enable the participants to practice, contribute constructive feedback and further improve their own meeting skills. Program Highlights:
Understanding the essentials of meeting / meeting skills practice session
Opening & closing for meetings
Teleconferencing & virtual meeting techniques
Meeting etiquette for chairpersons & participants
Face to face meeting techniques
Intercultural meeting : Meeting with people from different cultures
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Effective Team Building by Using DISC Profile (Indoor/ Outdoor) Reach an even higher level of teamwork and performance!
Indoor/ outdoor activities and team experiences along with group processing and discussions can further team building, helping to bring together a mutually motivating and understanding team. DISC is one of the most widely used behavioral models in the world. We use it to help understand human behavior and to provide an easy‐to‐interpret model based on whether someone is people or task orientated and outgoing or more reserved.
The main reason for doing a DISC profile is to learn how to be more adaptable. Through experience and collaborative relationships, our team building workshop empowers people and provides them with the opportunity to learn about themselves and others. Indoor or Outdoor Activities/ Games including:
Typewriter: Illustrate the concept of process improvement. It will focus on team relationship, individual contribution and leadership role in process improvement
Build a Lego Car: How to lead a change in a business process and to compliment the new knowledge & skills from new member
The Flying Blanket: The mindset from working independent to inter‐dependent Marshmallow Challenge: A clear goal that encourage team work & collaboration Win as Much as You Can: Using communication to develop a win‐win mindset
and more …
Program Highlights:
Four basic behavioral styles of DISC
Creating respect for different work styles and personalities
Highlighting the diversity of skills within a team
Exploring team and interpersonal dynamics
How to instantly improve your communications and team work using DISC
Ways to create effective working relationships
** Additional fee for DISC Profile Test paper will be applied
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic: Effective Team Building – “Cook” With Your Team A fun and bonding team cookery experience combined with analysis, development and review of team dynamics. The programme combines theoretical team learning with the hands‐on experience of planning, cooking and sharing a gourmet meal together. The key drivers include creating unity, mutual understanding, igniting team spirit, developing the ability to listen, co‐ordinating tasks, encouraging co‐operation, task related interactive team‐work, completing tasks timeously, innovation, goal‐setting, keeping to schedule, and, of course, lots of fun and laughs. Content ObjectivesPreparation
Grouping and warm up
Trainer uses energizer to warm up the team.
Orientation
Quick review of Team Building Skills
Ice breaking
To enhance the training atmosphere, encourage
mutual support & care.
Reinforce the knowledge of team‐building before
team members starting the activities.
Team task challenge
Participants will be divided into
groups and complete a series of
small team task exercises
The leading role will be rotated
to enhance the participation and
sense of group
Achieving alignment of team and individual vision and
objective
To compromise self opinion with group decision
To promote mutual respect and appreciation during
the discussion
To execute the plan with high cooperation and
positive attitude
Check‐Point
What I have done well and what I
need to do more. Each group has a
number of requirements to meet
Cultivation of greater sense of responsibility and
leadership skills in each individual team member
Point out the importance to face the challenges and
insecure feeling in a positive way
Emphasis everyone’s responsibility in the team
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Cook with the Team
Participants can make their own
strategy to achieve the highest score
with the time limited
Fostering team communication, mutual trust and better
understanding in face of the individual’s responsibility
and challenges ahead
To reflect the important leadership &
communication skills in facing the series of
challenges
To understand the importance of trust & care in the
team
To promote the sense of team spirit by taking the
responsibility and encouraging each other
Food Tasting
Trainer will give ratings on the taste &
presentation on the dishes.
To give feedback on team communication & spirit.
Debriefing Highlights on teamwork performance
Share the “3‐2‐1” learning formula
Appreciative handshake closing Using appreciative mindset to complement each other.
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Effective Team Building: The All‐time High In these hard times it has never been so important for teams to work efficiently and in cohesion. Good communication skills between team members is an important part of how a team works as a whole, without it the team cannot function properly. The exciting activity and the scenarios bring team members together and united for the common good, helping each other out as they go. It is important for each team member to utilize their individual strengths for the good of the team and its objectives. Team members will also have to overcome problems of which will force them to make on the spot decisions. Objectives:
The main goal of this one‐day training program is to emphasis on the consciousness of the team cooperation. Candidates extract practical experiences to supplement theoretical training through the exciting war‐games. Together with the most powerful theory, which is also the distinctive mode of thought, “AQ” (Adversity Quotient) candidates will be deeply impressed under unfavorable conditions. By the perseverance of the candidates will henceforth devote all the efforts to develop team unity and cooperation. As a result, become the outstanding and efficient work team. Basic Values:
Union gives strength
Cornerstone of success: Determined, Diligent, and Devoted
Good communication skills obtain mutual understanding and efficiency
Achieve the ultimate goal
Program Highlights:
Definition of Team Function of the team How to organize an “Effective Team” P.A.R.T. of Team Member Team Concern Team spirit
Improving AQ (Adversity Quotient)
What is “AQ”? What is the procedure of “LEAD”? Raising “AQ” by “LEAD”
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Activity:
Mission 1: THE AMBUSH
Separate Team A into Team A1 and A2, and Team B into Team B1 and B2, take the diagonal points as the Base, use every effort to beat off the opposite teams.
KEY POINT TO LEARN: Skills of communication and organization Trust among team members
Mission 2: THE GREAT WALL The mutual enemy of both teams occupies the Great Wall. In order to get back this base; two teams have to join together using different strategies and different traits of their soldiers. KEY POINT TO LEARN: Motivates team spirit Management tasks Trust among team members Contingency theory Mission 3 : VIP escort Separate for three small groups, as advanced guard, guard and support; they need to protect a VIP and an easy broken thing from the starting point to the ending point. When they proceed the process, it will be a sniper to snipe the VIP. It can be observed their cooperation and obeisance. KEY POINT TO LEARN: Motivates team spirit Trust among team members Contingency theory
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Effective Time Management Behind every successful career and high performing organization, smart time management & team productivity skills are necessary. Balancing priorities, tight deadlines and meetings emails will reduce the affect of accumulating stress and secure your growth and team performance. Most of us often wish to spend our time feeling energized, excited and satisfied on meaningful and important matters. The key to these self‐fulfillments can be achieved through daily incremental progress towards our goals. This workshop combines lectures and discussions, as well as group tasks to encourage active participation. By learning to prioritize tasks and perform tasks efficiently, utilizing various time management techniques, participants can benefit from improved productivity leading to more success and fulfillment in both their business and personal lives. Program Highlights:
Challenges & key principles of time management
Assessing your own “Daily time and energy trend”
Reduce the time waster by
Learn and take the courage to say “no” and overcome procrastination Establish self discipline to reduce “not urgent and not important” activities Manage your computer and email
Develop a habit of plan and prioritize
Planning and schedule the use of time
Task identification (the importance vs. urgent)
Prepare a to‐do‐list & setting time buffer
Manage your key stakeholders through effective time management practices
Manage self with a habit of “end in mind” and self‐discipline
Communicate with your boss with the rule of 80/20
Manage your peer and subordinates
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Emotional Intelligence Our unique personalities and diverse ways of expressing our emotions separate us from one another. It requires emotional intelligence with tact and cleverness to navigate through these societal realms, especially if we hope to find success. The ability to recognize your emotions, comprehend what you’re being told, realize how your emotions can affect the people around you, tolerate stress as well as environmental changes, are all a part of emotional intelligence. The key to managing relationships more effectively also depends highly on social intelligence to guide your perception of others and empathize with how others may feel. Program Highlights:
What is emotional intelligence?
Understanding the concept and dynamics of emotional intelligence
Why emotional intelligence matters
Exploring self‐awareness
Managing your emotions
Developing social awareness
Enhancing relationships
Dealing with difficult people and situations
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Empowering Employees: A Guide for Success People are your organization’s most underutilized resource. In the new knowledge economy, independent entrepreneurship and initiative is needed throughout the ranks of your organization. Involvement in an organization is no longer a one‐way street. In today's corporate environment a manager must work towards engaging organization forcefully enough to achieve its objectives. New knowledge‐based enterprises are characterized by flat hierarchical structures and multi‐skilled workforce. Managers assume more leadership and coaching tasks and work hard to provide employees with resources and working conditions they need to accomplish the goals they've agreed to. In brief, managers work for their staff, and not the reverse. Talented and empowered human capital is becoming the prime ingredient of organizational success. A critical feature of successful teams, especially in knowledge‐based enterprises, is that they are invested with a significant degree of empowerment, or decision‐making authority. Program Highlights:
Define the difference between commitment and compliance motivation
Learn how leadership changes to create commitment
Define the basic principles and elements of empowerment
Establish a matrix for identifying what people need in order to be empowered
Empowering your employees to succeed
How to give your team enough freedom to flourish, without getting off track Delegating responsibilities and other empowering strategies Giving effective feedback that enhances performance Encouraging responsible risk‐taking & what to do when things fail
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Excellent Customer Service Skills In today's market, gaining and keeping customers against your competition has never been more important. Keeping your customers satisfied boils down to having excellent telephone skills and customer service. By delivering top‐notch customer service will enable you to tap into the golden opportunity to build a long term and loyal relationship with your existing and potential customers. This workshop will cover all the essentials from what defines good customer service experience to how certain situations can be best handled. Program Highlights:
What is customer service?
4 Steps approach to customer service interaction process
Identify different customers’ conditions
Handle specific behaviors for each customer condition
The importance of creating the good first impression
Establish rapport with customers in such a way as to help them feel comfortable and
have a positive attitude about continuing the interaction
Develop action plan to improve customer service skills
Forbidden phrases to avoid; role‐ playing exercises & cases sharing
How to handle complaints and difficult customers
Implementing service quality circles in the organization
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ Facilitating Skills for Human Resources Professionals To leverage learning effectiveness, effective facilitation skills are essential to help HR Professionals to learn. The skills could also be used to facilitate discussions, meetings, training programs etc. The objective of the workshop is to introduce the principles and skills of facilitation in order for them to deliver in‐house workshops, chair meetings or handle difficult situations during discussions etc. The learning methodology will be based on experiential theory which emphasizes learning by experience. This could increase the learning effectiveness of the participants. The key element of the workshop is a skills‐practice session which enables participants to practice, contribute constructive feedback and further improve their own facilitation skills. Program Highlights:
Why using “facilitating skills” The different between facilitating / teaching / telling skills
How participant response to different styles When to use “facilitating skills”
Meetings / trainings / discussions Creating the environment and atmosphere
Set the tone Prepare mindset
The Role of facilitator The essential techniques
Observing Questioning & listening Valuing Complimenting Feedback and forwarding
Handling difficult situation No responses Conflict within the groups Wrong / inappropriate information from the participant
Practice and Role Play
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Get to Know Yourself by NLP Model Neuro‐linguistic programming (NLP) was initially used therapeutically, but has now reached out into usage in businesses and sports. With increasing interest, many people have chosen to undergo NLP training, from professional practitioners and psychotherapists to people from all different walks of life. Most people who are interested in NLP training wish to further enhance their communication skills, as well as aim to become more confident and influential. Thus making NLP suitable to help people strive towards certain goals to become happier and more successful in life, such as hoping to get a promotion or even perfecting a golfing technique. Program Highlights:
What is NLP?
The NLP Communication Model
The unconscious mind
Respect
Understanding your own preferred representational system
Predicates
Sensory acuity and perception
Rapport
Eye patterns
Strategies
Understanding meta model – Deciphering language
Using metaphors
Using NLP in negotiation
Using NLP in sales
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Handling Complaints Intentional or not, sometimes we may find unfavorable situations at times unavoidable, yet it is important to be able to deal with them to the best that we can. Complaints can stem from several reasons, such as:
wrong goods received
poor service
unsatisfactory quality of goods
late delivery
damaged goods
prices not as agreed
This workshop introduces ways to resolve difficult situations and reestablish goodwill. Program Highlights:
Steps and skills in handling complaints
Investigate the matter promptly
Show understanding and empathy
How to communicate under stressful situations
If you are at fault, express regret and admit it
Explain how the matter will be put right or has been rectified
Never blame staff/ customers
Provide extra effort, information or compensation if appropriate
Give personalized attention
Magic words to turn on or turn off the emotional customers
Reassure the customer of future good service, to build loyalty
Role‐play session: Case studies practice‐application; coaching and debriefing
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Happy Work Life at Happy Workplace A happy workplace is a productive workplace. If workplace engagement is important to your organization, this workshop can play a vital role in increasing engagement in your teams. Participants will understand what individuals require to feel engaged within their environment, and how to achieve greater satisfaction from work and life. Participants walk away from this fun and engaging workshop with practical skills they can implement immediately in their lives, in order to experience greater happiness and fulfillment. Upon completion of the workshops series, participants will be able to:
Increase self‐awareness of their personal styles Understand how people perceive each other based on behavior clues Establish an open and motivating work environment Think positively towards market changes/ business challenges
Program Highlights: Module 1: Understanding yourself & your team
Identify your personal and work styles Analyze your strengths and weaknesses Understand and appreciate other work styles
Module 2: Versatility
Low versatility vs. high versatility Enhance team communication and cohesive teamwork Motivate your partners in achieving same goal
Module 3: Handling conflict and influencing skills at workplace
Conflict is natural Style under pressure Resolving conflict through influencing skills Learn Influencing Skills
Win‐Win mindset Focus on Issues not on person Understand needs from different motives Give and take Expressing views & creating options
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – How Image Reflects Yourself Do you sometimes find yourself looking in your closet and thinking, “Why do I have nothing to wear? Nothing suits me!” Inner beauty and intelligence unfortunately often goes unseen, and because of this style becomes a necessary platform for us to package our unique treasures for the world to see. This workshop introduces ways to craft our individual images, develop a set of personal brand assets, and create a strategy to best promote yourself leaving a good impression on others. Program Highlights:
How image reflects yourself
Fundamental color analysis
Understand your life style and personal style
Celebrate your body type
Ways to empower and delight yourself
Surviving business casual
Overcoming hurtful comments & unwanted advice
Aligning your inner & outer beauty
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Interpersonal Relationship Building by FIRO‐B® It is important to create and secure healthy relationships with people such as our customers, team members, colleagues, etc. Everyday we interact with many different people and the key to success is to reach out and continue to expand our social networks. This workshop looks at “Fundamental Interpersonal Relations Orientation™” (FIRO‐B®) a psychological tool used to help participants gain insight into the interpersonal behaviors of themselves and others. This workshop will be delivered with lectures, discussions, activities, skills practice and participation. Participants will also gain the necessary skills required to network with people to build lasting and effective relationships. Program Highlights:
Fundamental principles of relationship building
The art and science of relationship building
How to build and maintain good people relationship?
The FIRO‐B® Model and assessment
Fundamentals of Schutz’s theory of interpersonal needs
How to apply FIRO® theory and instrument in workplace?
How to act in networking events – do’s and don’ts?
How to follow up after networking events?
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Interviewing Skills for Interviewers Team leaders, managers, human resource officers and consultants are often required to lead or participate in the selection of staff. It is a key job responsibility. The wrong choice can have significant impacts on personal and organizational productivity. Our workshop is designed to provide hiring managers, team leaders and recruitment consultants with a structured interview process, helping them to improve their interview skills and make better hiring decisions to find the best candidate every time. Program Highlights:
Preparation process
Understanding the position requirements and detailed job description Preparing for an interview and develop targeted competency‐based questions Presenting various types of interview
Interviewing process
Presenting your professionalism as an interviewer Understanding people with different styles Introducing effective techniques for conducting an interview Mastering questioning & listening skills Assessing and rating candidates’ responses and job suitability by using targeted
competency‐based questions Observing and manipulating the ambivalence & worry arose from interviewees
Closing Process
Understand the impact of a good and bad interview closing Introducing an interview closing’s techniques
Practice Process
Conducting individual role‐playing practice with instant feedback Summarizing the keys to success for interviewers Preparing action plan
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Lead and Engage the Gen Y Research shows the biggest divide facing our society is not a gender divide, racial divide, income or technology divide but it is the generational divide. For supervisors or managers involved in engaging young people, it must be remembered that the gap between them is constantly growing. By understanding what today’s youth most value, we can determine how to most effectively lead and engage them. The traditional talk and chalk won’t work with this generation. Supervisor & managers must adopt a new mind set and acquire new skill set to lead and guide. Workshop Objective:
To equip and prepare today Manager to adopt a new mind set and skill set to lead and engage the new workforce.
To understand the characteristics of the new workforce and use effective managerial practices in day to day operation
To foster “partnership” relationship with the new workforce. To equip the Manager with leadership conversation skills to communicate with their
staff Program Highlights:
Understand the current and construct for the future The mix of the current workforce – Baby Boomer, Generation X and Y The characteristics of new workforce and how it develops What are their needs Develop partnership with the new workforce through accept, respect, encourage,
and learn
What is staff engagement? The meaning of staff engagement The 5 different levels of staff engagement The relationship between staff engagement and business result The career best ‐ Talent, passion and organization Manager’s responsibilities to create career best
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Develop managerial practices in day to day operation Build trust Create transparency management Reward performance and treasure Company’s Value Support personal growth and development Understand individual’s need
The leadership conversation skills
The highest level of listening skill to build rapport Quality question to get quality answer Give feedback and feed forwarding
Practice session and case study
Practices and application will be carried out in various settings
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Leadership Management Skills through DISC Excellent leadership when done well is an undeniable asset in guiding both individuals and teams to flourish. On the other hand, when ignored can quickly lead to apathy and disengagement. Effective leadership development is essentially the continuous evolution of the leaders' skill as well as their comprehension of themselves and the world around them. The road to good leadership is a dynamic process which puts focus on the collective capability and performance of a leadership team rather than an individual's competences. Upon completion of the workshops series, participants will be able to:
Understand the role of manager in coaching and performance management Understand concept of observing and documenting behavior style by DISC® Learn to motivate self and others to higher performance according to their styles Enhance skills in communicating performance expectations & standards to employees Explore concept and process of effective feedback and recognition of delegation
Module 1: Leadership
Identifying the difference between management and leadership
Different types of leadership styles and how they contribute to the company in different
ways
Leading staff, leading clients and leading the company
The leader as a coach
Management by objectives
Module 2: Personal styles, values and goals ‐ DISC® questionnaire to identify your style
What is your working style
Analyze strengths, limitations and value systems
What are the behavioral characteristics of an effective Manager
Understand and appreciate other work styles
Alignment of personal styles and values to the company
Setting your SMART goals to improve performance in each role
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Module 3: Motivation
What is your motivational style strengths and limitations
What are the behavioral characteristics of an effective manager
Know how your natural motivational styles affect subordinates
Learn to identify the motivational needs of each subordinate
How to manage the motivational styles of subordinates for performance effectiveness
Gaining commitment from the staff
Motivating staff to be more initiative
Module 4: Delegation & coaching
How to adjust your delegation styles to other styles who are different from you
Delegate resources based on project priority
A systematic means of monitoring and measuring the effectiveness; process and people
working with them
Empowering staff to more responsibility and accountability
Coaching by example
Reinforcing continuous improvement
Supporting and Guiding
** Additional fee for DISC Profile Test paper will be applied
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ Leadership with Vision Program
This experiential workshop explores leadership visioning techniques to provide strategic focus on long‐term organizational growth. Utilizing the outcomes of a visioning activity, participants will then formulate a tactical plan for operational delivery. Key competencies addressed and learned in this program:
Leadership
Visioning
Strategic thinking
Creative thinking
Strategic planning
Team building
Impact and influence
Business focus
During the workshop, participants will experience a very practical visioning process, which they can use in the workplace with their teams. This will enable a valuable focus on long‐term team / business / organizational growth, in parallel with meeting and delivering the challenges of today’s difficult business environments. Participants will be provided with pre‐course activities to generate ideas and prepare for the creative visioning activities, which will be of significant use to prepare for the workshop. There will also be appropriate post‐workshop activities to incorporate their work on the workshop into their ongoing workplace activities.
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Listening Skills What defines a good listener? Being a good listener is not the same as just simply hearing what someone has to say, but it is in fact a skill we need to develop individually to allow for better and improved communication with our peers. The business world is ever more complex and can be difficult to navigate through to numerous communication channels that come our way. It is therefore important to ensure messages are understood well. This workshop focuses on helping people to develop a better set of listening skills as well as enhance the way we deliver our own messages. Program Highlights:
Understanding the importance of listening
Identify the difference between hearing and listening
Identify the types of bad listeners
Learn to become a great listener
Demonstrate the use of open‐ended and closed questions
Identify their behavioral styles and the unique challenges they face
Describe a model of feedback, communication and listening
Explain the importance of body language in the listening process
Demonstrate techniques for listening better to challenging speakers
Develop an action plan to improve their listening skills
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ Manager to Coach This workshop introduces a comprehensive range of coaching skills and behaviors and the objective is for participants to understand how and why coaching works as a system. As a result of attending the workshop participants start using core coaching skills and shift to and advanced level of communication and relationship building that is both inspiring and motivational. This is a highly interactive, experiential workshop during which participants learn how to think and behave like a coach and discover for themselves how efficient and effective coaching can be. The workshop examines the definition and distinctions of coaching and introduces both essential and advanced coaching skills and principles, and explains how the different elements work and interact to produce extraordinary results. Key teaching methods are real time coaching demonstrations, real‐play exercises and dialogue. Successful participants leave the workshop with a clear understand of coaching how coaching works as a system and a clear picture of how they can use it on a daily basis to take those they lead and their organization to peak performance. Upon completion of the workshops series, participants will be able to:
Are able to form collaborative relationships
Can quickly determine the human and business context a person brings to the table
Are adept at assisting others in discovering new perspectives and underlying options for
themselves
Know how to listen with their own agenda set aside so they can hear and understand
the value of what is and is not being used
Are naturally honest, open and able to convey messages with few words and the
utmost respect
Can get themselves and others to see both where they are and where they want to be
and use coaching to bridge the gap
Ask more of an individual than they ask of themselves to evoke possibility thinking and
the development of potential
Know how to sincerely endorse, acknowledge and promote others
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Program Highlights:
Relating to others
Active listening
Discovery questioning
Trust building
Advanced communication skills (messaging, advising, virtual communication)
How to structure a coaching conversation using GROW
Being open: Saying it like it is
Calling potential: Outrageous requesting
Acknowledging and validating: Celebrating what is
Self‐leadership: Personal foundation as a coaching skill
Teamwork development
Group process: keys to effective teamwork
Team communication and participation
Working successfully with other teams
Coordinating and gaining cooperation from other team members
Analyzing the different team structures
Appreciating different team members and how they affect us
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Managing Your Success High performers at a company bear the responsibility for their own career development. This requires frequent self‐assessments, proactively searching for learning opportunities, broadening social networks, as well as a positive mind‐set. Being fully aware of one's own motivational and learning style is essential to choosing the most beneficial learning experiences to allow for the most effective steps towards success, achievement and career development. This workshop encourages participants to:
Understand their role and accountability in their career.
Determine their learning and motivating styles to help manage their success.
Develop their learning path and skills to achieve success.
Support their personal development and career advancement.
Create a plan for managing their success.
In our world of competitive business, it is important to fully understand the best ways to manage success at work. Program Highlights:
What is the corporate strategy?
How you become the best?
How you learn best?
What motivate you?
How you achieve success?
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ MBTI for Team Building Every person is different. The Myers‐Briggs Type Indicators (MBTI) explain this through sorting people into 16 key types by measuring preferences for getting information, making decision and orienting life. Through understanding ourselves and others, this helps build better teams, motivate more effectively, develop a leadership style, change and manage the others. The objective of this workshop is to raise the awareness of the participants on their personality and leadership preferences by means of MBTI. The MBTI is the most widely used personality instrument in the world. There are over two million people taking it annually. Program Highlights:
People interaction
Deciding and understanding your personality type (MBTI)
Working with personality differences
Working as a team
Exploring team and interpersonal dynamics
Effective leadership and team performance
Individual and team commitment
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Mentoring Skills Just like coaching a good team, mentoring takes an important role in contributing to an organizations excellence. Taking on the role of a wise adviser or sounding board, mentors can help provide valuable insight and support to mentees encouraging them to learn quickly and avoid common pitfalls. Through this workshop, participants will engage in pragmatic techniques to better understand the needs of mentees as well as self‐asses their own mentoring skills. Participants will also have the opportunity to develop and retain talent, encourage active exchange of communication and knowledge, as well as enhance succession planning. Program Highlights:
What is mentoring?
Understand and identify the purpose of mentoring
Assess and align expectations
Learn a model for mentoring behavior
Identify the role of the mentor and mentee
Create mentoring plans
Develop a mentor‐mentee agreement
Identify areas for discussion
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Motivation Living with motivation is simply a matter of inner physics and overcoming our tendency to remain at rest. This can be done in two ways: by the attractiveness of your goal; or by the repulsiveness of what you want to distance yourself from. Being valued and recognized for the work we do, encourages employees motivation, responsibility and productivity. With improved motivational levels, employees create better work relationships and in turn further contribute to the organization’s success. In this workshop, participants will have the opportunity to discuss motivation theories and applications, as well as taking a look at how a positive mindset can impact your life for the better. Program Highlights:
What is motivation?
Different individual different needs
Self‐actualization needs
Self‐esteem needs
Social needs
Safety needs
Physical needs
Theories of motivation and putting them into practice
Learning about motivating and de‐motivating factors
Plateauing
Position plateauing
Contribution plateauing
Managing the plateau
One‐minute concept
Design your motivation strategies
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
orkshop Topic ‐ Negotiation: Getting the Best Deal Every Time How often do you regret right after a purchase that you might have overpaid for an item? Why do these thoughts surface? This is largely due to the fact that when you are in heat of the moment you are impulsive, you lacked the right information, the analytical mind and also the correct negotiation techniques. While buying a carton of milk is usually an insignificant decision, some deals in life can be critical. The negotiation workshop which stems from the Master Communication Series aims to demonstrate how intelligent negotiation will ascertain the most desirable outcomes possible all the time (hence better quality sleep at night). Upon completion of the workshops series, participants will be able to:
Understand and apply the basis for a “Win‐Win” negotiation approach in business bargaining
Aware of the different phases in negotiation Prepare systematically for future negotiation Enhance the outcome to win commitment to agreements from the other party Use of various strategies and tactics To negotiate in simulated situations using the strategies you are most familiar with in
order to get the best outcome Program Highlights: Module 1: Nature of negotiation
Negotiate nature and common issues
Win‐win mentality in negotiation
Module 2: Stage 1 – Negotiation groundwork
Win‐Win business mindset
Dynamic relationship between negotiation parties
Negotiation styles : Defeat, collaborate, accommodate, withdraw and compromise
Negotiation key steps
Setting objectives – mission and strategies in negotiation
Strategies development ‐ Planning and preparation
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Module 3: Stage 2 – Negotiation interaction
Opening – Building good rapport
Exploring the others side’s needs and interests
Uncover interests
Listening
Questioning creating options
Controlling progress
Module 4: Stage 3 – Dealing with difficult counterparts
Setting bottom line
Negotiation judo
Handling emotional/ silent partner
Identify tactics
Module 5: Stage 4 – Closing the deal and follow‐up
Right time to end the negotiation
Demand and concession
Reinforcing win‐win working relationship
Module 6: Role‐play practice
Coaching
Debriefing
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Network Marketing What is network marketing? Unlike traditional online or offline marketing methods, network marketing is an effective and successful method of marketing that utilizes independent representatives to reach potential customers and lead business to corporations. The fundamental idea behind network marketing is simple: develop relationships with other similar businesses and distribute quality products and services within this network. This method leads some businesses towards exceptional success whilst other unfortunately faces defeat. Why do some fail while others prosper? This workshop is designed to give smart and practical tips on how to succeed at network marketing. With short and concise points, taking away the mystery, it outlines the path to turning every venture into a success. Program Highlights:
Master the core skills of successful network marketing
Sharpen salesmanship
Become more persuasive
Build relationships
Overcome road blocks
Radiate positive energy
Find and attract quality people
Be powerful coaches and mentors
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Performance Appraisal Skills Appraising performance is a potential nightmare scenario for both employee and appraiser alike. The outcome of a good appraisal system should be a Win‐Win situation for both parties. People development leading to higher business returns through greater achievement of business goals and targets is the end result of competent, objective based and ongoing appraisal. This workshop provides appraisal training for supervisors and managers who have a responsibility for managing the performance and conduct of others at work. Program Highlights:
Principles of effective appraisals Performance management, the tools and their benefits Principles of effective performance appraisal discussions Organizations performance appraisal process
Setting SMART objectives Objective setting process Communicating performance objectives Writing SMART performance objectives
The appraisal meeting Structuring and introducing the appraisal meeting Identifying the key skills needed Evidencing performance
Appraisal skills Questioning, listening and giving feedback
Performance appraisal documentation and follow up
Reviewing internal performance appraisal documentation Providing follow up to the appraisal and frequency Preparing for the performance appraisal meeting
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Positive Mindset Produces Positive Result The strength to succeed comes from your ability to master your attitude. Successful individuals recognize their attitude ultimately sets their altitude. Discover the power your positive attitude has to help you achieve your goals and the ultimate success. Positive thinking is infectious and leads to a 'can do' attitude within an individual, a team and an organization. The workshop allows participants to consider the business consequences of negative thinking and learn the methodology to develop positive practices that can be achieved in the flick of a mental switch. Program Highlights:
The meaning of positive communication
Positive thinking VS Ah Q's thinking style 5 pre‐suppositions of NLP
Distinguish between positive and negative words
Eliminate negatives words
Build up the database of positive words Positive presentation
Positive re‐framing technique
Bring up the positive meaning from negative situation
How to lead changes and transform negative comments to reasonable request
Application at work
Showing appreciation Influence other positively
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Presentation Skills for Managers/ Executives To succeed in today's business world, having confidence and good presentation skills are essential in presenting a powerful and persuasive message. Whether it is for delivering an important pitch or to motivate and inspire employees, it is a necessity for company executives to possess. To further engage and bring more impact to your audience, here are a few techniques to consider:
Vocal coaching can increase executive influence Influence the audience through the power of voice
Body language Using eye contact, gestures & space to command your audience
Presenting key information How to present data with effective visual aids to support key messages
Program Highlights:
1‐Minute elevator speech Fundamental principles of effective & successful presentation Presentation format selection Analysis of great and poor speeches Effective use of visual aids Vocabulary & jargons/ Paralinguistic Non‐verbal communication strengthen the message Tips on presentation etiquette 3 Essential keys to make a successful presentation
Creating “alive” content that will have your audience strongly connecting with you and deliver the speech with impact and creating high audience engagement
Overcoming your public speaking fears and learning how to become a confident and relaxed speaker
Be aware of own individual strengths and weaknesses in presenting and how you can use your own style to best advantage
Formal presentation and constructive feedback session
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Problem Solving Facing problems whether on a daily basis or those that affect long‐term strategic direction, unfortunately come hand‐in‐hand with every business. Therefore, it is important to be able to creatively utilize problem‐solving strategies to deal with the root of the problem and develop effective problem‐solving skills for businesses to succeed. Developing a problem‐solving strategy will enable us to distinguish between symptoms and problems, exercise discipline under time constraints, and make the best decisions amongst a difficult situation. Program Highlights:
What is problem solving – definition and analyze of a problem
Common mistakes in problem solving –
Rush to judgment, generalization, poisoning the well & emotional arguments
The problem solving process
Identifying and defining problems
Define goal and objective
Understand own thinking preferences
Generating alternative solutions and choosing amongst alternatives –
Tools including: Fish bone analysis, brainstorming, mind mapping, six thinking hat
Taking and implementing decisions and developing action plans
Risk assessment and contingency plans
Monitoring and control of implementation strategies
Practices and application
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Professional Grooming Do you love makeup and hairstyle? Hate it? Are you scared of it? Find it fun or frustrating? Applied well, makeup and hairstyle can transform you! A little well placed eyeliner — either hidden in your lash line to look natural or drawn dramatically along your lid — can draw attention to your eyes. Foundation can be applied to cover naturally or create flawless looking skin. Either way, it should feel light, protect your skin and create a look that is bright and smooth. Lipstick is like magic! The right color can make your eye color pop and add a glow to your face – this doesn't mean the color has to be bright, just right for your skin tone and eyes! When it comes to the right hair style for you, follow what works for your face shape and personality. There is little point having a dramatic hair style and color if you will not be comfortable with it. You take your hair with you everywhere you go so you want it to make you feel fabulous and be a good representation of you! A fabulous hair style can go a long way in increasing your confidence and self esteem. With the right guidance, techniques and colors, every woman can become her own best makeup artist! Program Highlights:
Recognize the importance of first impressions & your image
Project a professional image with your makeup colors & hairstyle
Pick the appropriate colors to achieve the desired impact
Flatter your face shape by picking the right color & hairstyle
Hairstyle choices & styling tips for tight time schedule
Dress code in professional grooming and business etiquette
Remarks: For hygiene reason, participants are required to bring along their own set of makeup brush for makeup practice during the workshop
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Professional Image on Customer Service Learning to deliver a professional image on customer service directly correlates with boosting your company’s ability to retain customers, gain new ones and grow revenue making this workshop well worth your investment. Good customer service is an on‐going philosophy that should be exercised regularly to help you attain an outstanding recognition within the retail industry. Leaving a long lasting and excellent image is critical to success especially in company branding, as research has shown that your image constitutes for 55% of what people believe about you. “Moment of truth” involves interaction with people in different points of the service cycle, and is critical in customer service as well. By understanding the customer service model, manage customers and meet their needs at different moments, will help maintain a good relationship, achieving a high level of customer satisfaction. This workshop will be delivered interactively through lectures, discussions, activities, skills practice and participations. Program Highlights:
Common challenging servicing situations
Excellent service provider profile and characteristics
The importance of customer loyalty
Understand the definition of “Professional” to create problem‐solving attitude in
Customer Service
Basic needs of internal and external stakeholders ‐ “solution needs” and “emotional
needs”
How to project an excellent image to your customer
Business etiquette e.g. facial expression, body language etc.
Positive and negative language triggers – “welcoming phrases” and “forbidden phrases”
Tips to create positive first impression in serving customers
Exploring their concerns and needs by use of questions
Presenting negative message with positive impact
Moment of truth
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Questioning Skills Questioning is both an art and a skill. When we are well aware of how to ask the right questions we can often anticipate the right answers. Contrarily, if we are not equipped with how to ask a good question it is an important skill worth learning. There are numerous ways to ask a question, and they can serve different purposes such as to make a sale, obtain an answer, elicit information, as well as influence others. It may be overlooked, but having a clear understanding of when and how to ask a question can vastly impact the way you interact and communicate with other people. Program Highlights:
Distinguish the different types of questions
Know how to improve your questioning skills
Learn how to ask powerful questions
Know the techniques and strategies used in asking questions
Learn about the techniques used in asking behavioral, sales and polygraph questions
Find out about questions that don’t have answers
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Strategic Planning All areas of business should understand the detailed analysis of strategic planning. Making changes to direction or key areas of business regularly can be simply achieved if a full strategic planning session has been completed. Being unique, knowing what you do best and pursuing it with a good strategy to back up your business will undoubtedly create a competitive advantage for your company. Strategic planning focuses on deconstructing the everyday necessities in light of an organization’s goals and capabilities. Following a strong strategic plan lets organizations update their goals and recognize new capabilities whilst keeping in mind of their management plans and long‐term goals. Program Highlights:
What is strategic planning?
Characteristics of a successful planning process
Steps of the planning ladder
KPIs: Developing success measures
Project management: Strategies, plans and actions
How to avoid common planning traps
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ Stress Management Is stress hindering your everyday life? Hong Kong people are notorious for over working and living a stressful life. These factors unfortunately burden our health both physically and mentally. To help employees to function more efficiently and effectively under pressure, reducing the chances of sickness, it is beneficial to train them with ways to manage and address the issues of stress. This workshop will equip participants with how to identify the signs of stress and how to place measures to avoid it, giving them control over their personal stress levels. Program Highlights:
What is stress?
What are the causes of stress?
What are the effects?
What is the relationship between stress and personality and how individuals respond to
stressful situations?
How to manage stress?
How to combat stress and transform it into positive energy?
Golden rules to release stress
Changing your attitude
Positive self talk
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Supervisory Skills Good Supervisors and Team Leaders are able to take charge of their role and their subordinates, creating effective and harmonious relationships with all parties, thus freeing them to do what is really important – manage people. The leadership style of an organization greatly affects the morale and attitude of all within an organization. This course will equip Supervisors and Team Leaders with a clearly defined style of management and leadership skills. Program Highlights:
The proper mind‐set of a good supervisor The pre‐suppositions of NLP How to prepare for an effective coaching session
Coaching Skills
Difference between coaching, counseling and supervising The proper application of coaching and counseling at work Coaching strategy
Give constructive feedback
Coaching model and processes Motivation at work
Skill transferring technique
Transfer via demonstration, coaching and formal briefing Pros and cons of different methods Sharing of common practice of other companies Knowledge management at shop level
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Telephone Communication Skills Telephones are one of the most regularly used methods to contact a customer, and for this reason, it is very important to establish a friendly and efficient telephone manner to leave a positive impression. If poorly managed, it may cost the lost of a business and damage the bond of trust and relationship. Organizations who utilize telephone selling understand that it is a powerful sales tool and are able to capitalize on this method. By training employees to develop a clear, professional manner will enable customers to form long‐lasting relationships with your company. Program Highlights:
Strategies for toning up your voice and putting a smile in your voice
Use appropriate language when answering calls
Handle calls when the person wanted is not available
How to handle enquires
How to transfer calls (for junior class only)
Return calls
How to take messages over the phone
Do’s and Don’ts in telephone handling
Guidelines for good telephone manner, such as voice control, choosing of words,
questioning technique and giving feedback
Handling challenging behaviors and objections
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic ‐ The Art of Public Speaking ‐ Getting People to Listen (Not Hear) In contemporary times where most societies are suffering from information overload, no one has the time to decode messages patiently. Therefore, it has become imperative for ideas to be heard & understood by its audience in the most direct and easiest manner. Having a brilliant concept is only step one to become successful but it must also be communicated to the stakeholder(s) effectively. Consider the following situation:
To seek management’s approval for a new strategy launch
To present oneself in front of a panel at the final stages of a job interview
To obtain buy‐in from owners incorporated to invest in renovating the apartment
building
The above scenarios demand well planed thoughts delivered crisply and often, there is only one shot of getting it right. The Public Speaking workshop which stems from the Master Communication Series aims to help those who are determined to turn an idea into prospect by getting audience to listen. Program Highlights:
Techniques of think and speak coherently
Conquering the fear of public speaking
Techniques on effective speech delivery
Use of good body language and vocal techniques
Useful tips to help engage your audience
Develop stage presence and charisma
A comprehensive guide on how to prepare for speeches in all situations
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – The Art of Taking Responsibility There are some events and circumstances that occur in your life that really seem totally outside of your control and responsibility. At these times, it is important to realize that you still have control and responsibility, not over the event itself, but over your choice of response and any actions you may subsequently take. Taking responsibility is a delicate art: some people take responsibility for almost everything and are burdened with loads that they really do not need; others take responsibility for very little and live their lives on a default setting having very little input over where their lives go, accepting their rough deals as their lot in life. If you are someone who wants more control in your life, then taking responsibility for yourself is a great step in the right direction. Program Highlights:
Learn the meaning and nature of personal responsibility
Understand how you avoid taking responsibility for yourself
Assess your willingness to accept personal responsibility
Allow yourself to see the choices available in your life
Claim “ownership” for the results of your life
Understand the power and freedom that comes from accepting responsibility
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – The Introduction of Enneagram The Enneagram is a philosophical and psychological framework that classifies human personalities into nine distinctive personality types. With ancient origins and promising empirical results, this framework has been used as a powerful method to understand people and their motivations. The Enneagram reveals that our attitudes and behaviors are influenced by our personality styles. This model can help us uncover our essential qualities, which lie beneath our personalities to become better and more compassionate people. By acknowledging our ‘blind spots’ and aspects that we may not realize about ourselves will help us to improve and reach better success. Being in control of our motivations and behaviors, rather than being unconsciously led by them can help us become more self‐aware, which is essential for personal development and relationship improvements. This workshop will introduce counselors and needed tools to lead you to discover more about who you are and give you insight into how you can kick‐start a life‐changing experience for growth. Program Highlights:
Learn about the history & philosophy of the Enneagram
Learn about the nine personality types identified by the Enneagram, with a view to
increasing awareness of one’s own personality
Understand how counseling can be supported using the Enneagram
Deepen and expand one’s repertoire of personality assessment strategies
Observe live exemplars of the types on facilitated ‘panels’
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Train the Trainer Trainer development can boost an organization’s success by keeping people up‐to‐date and skilled in the latest concepts and techniques. With adequate knowledge, people can perform more effectively and efficiently. There are many ways for people to learn and organizations can choose to partake in training and workshops. “Train the Trainer” will help develop and enhance a trainer’s skill set allowing them to better manage the demands of being a great trainer. Upon completion of the workshops series, participants will be able to:
Understand and apply the principles of adult learning Recognize the key communication skills required by all successful adult trainer Adopting suitable presentation strategy for different nature training Recognize critical incidents in a training program and how to manage these Understand different types of participants and how to assist them to gain optimum
benefit from training Program Highlights: Module 1: Core elements for training – Learning theories & their applications
Learning processes : When , where , why, & how people learn
Application of adult learning principles
Module 2: Programs design
Identifying training needs
Developing learning objectives
Models for program design
A checklists for planning successful training programs
Methods of evaluation
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Module 3: Training delivery skills
Instructional skills
Learning transfer techniques
Handling different types of participants and difficult behaviors in classroom Module 4: Training presentation
Preparation that helps to control nervousness
Planning for presentation strategies
How handle question with confidence Module 5: Encourage active participants thru’ facilitations
Accelerated learning skills
Group discussion
Receiving and giving feedback
Peer support Module 6: Making your class much interactive
Increase learners’ interest & participation
Balance of information , practice & feedback
Module 7: Practical session
Participants are required to conduct a short training session and feedback would be
given so as to practice their learnt skills
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Understanding Behavior Styles by Using DISC Profile Ever wondered why some people are easy for you to work with and others so hard? Wish you could relate better to a co‐worker or your boss? Wondering how to get your team to work more effectively together? DISC is one of the most widely used behavioral models in the world. We use it to help understand human behavior and to provide an easy‐to‐interpret model based on whether someone is people or task orientated and outgoing or more reserved. The main reason for doing a DISC profile is to learn how to be more adaptable. It is used in programs to assist people on an individual basis to become more self‐aware and leads to opportunities for a more advanced and personal experience within development workshops. Upon completion of the workshop, participants will be able to communicate more effectively, improve collaboration and reduce conflict, build high‐functioning teams, become a more effective leader and to increase success at work! Program Highlights:
Four basic behavioral styles
How to determine someone’s “core” style with two simple questions
The strengths and “blind spots” of each style
Promoting appreciation of difference
How to instantly improve your communications using DISC
Easing frustration and conflict
Ways to create effective working relationships
** Additional fee for DISC Profile Test paper will be applied
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Using BEST Communication Profile to Improve Your Skills It is difficult to be a successful leader without a good set of leadership communication skills. If you are in a management / leadership position and face difficulties communicating, it is in your benefit to beginning your journey towards implementing a strong set of leadership communication skills. After acquiring the necessary skills it is equally important to practice and focus on implementing these new set of leadership communication skills and further develop a better communication channel with your subordinates. Program Highlights:
The role of a Supervisor in a workplace
The two core functions of a supervisor
The importance of communication at workplace Why it is important? The reason of communication breakdown and failure
Understand your own style by using BEST profile
The three levels of listening to find your style Recognise your strengths and weaknesses Develop personal action plan to balance style
The essential communication skills
The 3 levels of listening The art of questioning From giving feedback to feed forwarding
Practical tips when communicating with the subordinates
Role play and skills practices
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Value of Creativity Creative thinking is the formation of new ideas and merging of old ones. Brainstorming is a useful way to use ideas of others to stimulate your own and ultimately form new ones. Creative thinking relies on the functioning of our entire brain, from our right‐brain’s imagination, artistry and intuition, to our left‐brain’s logic and planning. Having a creative leader will stimulate the growth of intellectual capital, creating innovative new products, processes or services as well as generating fresh solutions, employee engagement, change and renewal giving a company its competitive edge. Program Highlights:
The creative solution finding process
Divergent and convergent thinking
The creative zone
Paradoxical characteristics of creative teams
The different creative thinking styles
Effective vs ineffective brainstorming and ideation techniques
Thinking on your feet
Thinking out of the box
Intrinsic motivation & creativity
Common reaction to creative ideas
Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk
Workshop Topic – Work Life Balance Work Life Balance has become an ingrained word in today’s society. Being able to secure the mental, physical and emotional wellbeing of your workforce will account immensely towards your company’s productivity and profitability. Many people would rank work life balance as a top priority when seeking a new position. Even though it may require time to change, many organizations are now concerned about creating more flexible workplaces to help people achieve the balance they need. Attending activities and group discussions that mutually support one another’s personal and professional goals, whilst also encouraging the idea of achieving a work life balance, will help participants make attainable changes step by step. Program Highlights:
What balance means to the individual
Monitoring current balance & stress levels
Identifying and understanding the importance of being aligned with personal values &
strengths
Practical tips that really work to improve time and stress management professionally
and personally
Identifying & overcoming thoughts and behaviors that are barriers to change
Developing long term career and personal goals
Effective goal setting techniques