3 years Over 3,500 members

60 Countries

Advancing the Customer Experience Discipline

About CXPA Bay Area Smart Topics. Thought leadership. Technology Savvy.

•  What: Share best practices and resources with local customer experience professionals

•  Why: Grow your network and career through advancing the customer experience management discipline

•  How: Expert panels, Roundtables, Social hours in a casual, no selling environment

•  When: Quarterly (June 2015 event TBA)

More information: www.cxpa.org

Meet Our Panelists

Catherine Blackmore

Chief Customer

Officer

Bluenose Analytics

Tom Krackeler

Co-Founder & CEO

Frontleaf

Cliff Cate

Vice President Customer Success

Toutapp

Adam Strong

Head of Customer Experience

Clearslide

•  Customer Success thought leader and innovator with over 20 years of experience with small businesses to Fortune 100 clients.

•  As Chief Customer Officer, Catherine is responsible for the experience and success of all Bluenose customers.

•  Owns strategic initiatives around category-awareness for the Customer Success discipline to engage and educate the market.

•  Prior roles include Vice President of Customer Success at Badgeville and Salesforce.com, responsible for the customer satisfaction, loyalty, and advocacy.

Catherine Blackmore Chief Customer Officer

Bluenose Analytics

•  Experienced executive with expertise in all aspects of Customer Success, particularly at SaaS companies.

•  Successful track record in Consulting Services, Training, Practice Management, Customer Success, Account Management, P&L, Sales, Support and Operational Management.

•  Passion for using technology to solve business problems for customers.

•  Proven ability to develop, manage and grow high performance Professional Services teams that excel at driving customer satisfaction and maximizing technology adoption.

Cliff Cate Vice President, Customer Success

ToutApp

•  Co-Founder & CEO of Frontleaf, which provides Customer Success Management software for B2B companies.

•  Spent the previous 15 years at Convio and GetActive Software building SaaS applications that helped charities and nonprofits make a positive impact on the world

•  Specializes in developing that rare enterprise product that customers actually love to use and delivering scalable programs to drive customer success.

•  Co-host of Customer Success Radio, the podcast about all things customer success for cloud software companies: https://www.frontleaf.com/podcast/.

Tom Krackeler Co-Founder, CEO

Frontleaf

•  Global leader with a successful track record in Customer Experience, Customer Success, Client Service and Product Innovation.

•  Responsibilities at Clearslide have spanned leading Customer Experience, Customer Success, Onboarding and Implementation, Sales Engineering, Sales Consulting, sales process optimization, renewal process, budget and headcount planning.

•  Expert at identi fy ing revenue generat ing opportunities and launching new product lines using cutting edge technologies.

•  Specializes in scaling revenue-generating functions of an organization in times of extraordinary growth, developing high-performing teams, and ensuring a focus on creating exceptional outcomes for internal and external customers.

Adam Strong Head of Customer Experience

Clearslide