Slide no 1

The Department of Labour’s

...Outcomes Framework….

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Starting Point

• Key Government Goals• Department of Labour new Mission “Wired for

Work and Wellbeing”• Human Capability Framework – Capacity –

Opportunity – Matching• The Environment in which we work now and in

the future• 5 Diverse Business Units each with a particular

focus• Multi-Vote organisation

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Developing Overarching Goal - Process

• Gathered ideas from cross-business unit group

• Developed statement linking into the Goals, Mission and Framework

• Management Board endorsed and refined.

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The Result

The overarching outcome of the Department of Labour’s activities

is:

People with high-quality working lives in thriving and inclusive communities

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Dimensions of outcome which Department can influence

Working lives through:• Promoting and supporting employment relationships• Health and safety of workplaces• Introduction of new skills and money – through

migration and tourism• Creation of opportunities/work – through community

employment, tourism and new businesses established by migrants

• Capacity building- skill and knowledge development, and the effective matching of capacity to opportunity – through community employment and employment related policy

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Thriving and inclusive communities through:

• Community Development• Capacity building• Opportunity creation• Settlement services• Investment capital from off-shore• Tourism• The Department’s Maori strategy• The Department’s Pacific strategy

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Next step

Using the same group

• to develop second level Departmental outcome statements

• linked to overarching outcome• capturing the windows of direct influence

for the organisation• to act as anchor points for Business Units to

develop their own outcome frameworks

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The ResultThe Department’s second tier of outcomes are:1. Greater opportunities for all in New Zealand2. Improved labour market participation, particularly for those disadvantaged in the labour market3. More skilled and knowledgeable workforce which is able to meet future needs4. Thriving, well-settled and inclusive communities.5. Fair and productive employment relationships6. Social consequences and economic costs of injury minimised 7. Adverse environmental impact of work and workplaces minimised8. Enhanced trust in the institutions of government through access to independent review and decision-making9. Good international citizen

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• Selected appropriate second-tier outcomes

• Applied Intervention Logic Framework and mapped casual linkages

• Top-down linked outcomes to outputs• Determined measures for high-level

outcome and interventions

Development of Business Units’ (and Vote)

frameworks

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MeasuresApproach taken:• Environmental information: indicators for the high level

outcomes, for which the Department wishes to demonstrate that its contributions are having a positive impact, but for which it is not entirely accountable due to factors outside its control.

• Results Information: result indicators for outcomes to which the Department can show a direct and substantial contribution and for which the Department will be held accountable.

• Activity information: information on numbers of processes, activities and tasks undertaken to inform results information. These are not set as accountability targets but will provide supporting information on actual activities undertaken.

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Telling and selling the story

To Ministers and Central Agencies including Audit New Zealand

Working out how to present the vast amount of information in a coherent way

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We kept it simple

The table on the next slide sets out the main ways in which the Department contributes to each of these outcomes and the key relationships required to facilitate their achievement:

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Outcome: Greater opportunities for all in New Zealand

Departmental ContributionsThe Community Employment Group by effective community

employment and development services.The Labour Market Policy Group through effective employment

advice on job opportunities and the Office of the Chief Executive through employment purchase advice and monitoring.

The New Zealand Immigration Service contributes to growing business and employment opportunities in New Zealand through skilled and business migration and student and visitor entry.

Key RelationshipsCommunities, the Department of Internal Affairs and other

organisations and Government agencies focussed on community development.

Ministry of Social Development, other Departments with an interest in the labour market.

The business community , the Ministry of Economic Development, the Ministry for Research Science and Technology, Industry New Zealand the education and tourism sectors.

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Outcomes of Outcome project to date

Achieved:• Departmental outcome framework is

reflected in accountability documentation

• All Business Units made progress with their outcome frameworks

• One Business Unit has made a great leap forward to outcomes

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Issues that arose …. the good…..

• Realisation by Business Units that they share joint outcomes

• We cannot achieve outcomes on our own• The outcome areas are not new but articulated better• Alignment of businesses and outputs to outcomes now an

area of focus• Heightened recognition of the importance of key

relationships and consultation with customers/stakeholders

• Support of Ministers and Audit for our journey and transition to the world of outcomes

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…the bad….. • Working through the issues of many-to-

many outcome causal linkages• Depicting the outcome hierarchies simply• Time pressures- project developed a life

of its own• Central Agency thinking on outcome

implications (eg PFA not keeping up with our progress)

• Difficult to relate outcomes to outputs if current output structure not aligned to business operations

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People with high-quality working lives in thriving and inclusive communities

Good International

Citizen

Thriving, well-settled

and inclusive

communities

More skilled and

knowledgeable workforce

which is able to meet future

needs

Greater opportunities

for all in NZ

Improved labour market participation,

particularly for those

disadvantaged in the labour

market

Enhanced trust in the institutions

of government through access to independent

review and decision-making

Fair and productive

employment relationships

Social consequence

s and economic

costs of injury minimised

Adverse environmental impact of work and

workplaces minimised

Being a Good international

citizen through immigration

Increasing the Capacity of New Zealand through immigration

OCE LMPG

Excellent working

relationships - a fact of

working life

Communities achieve social and economic prosperity through local

employment and enterprise development

Working Communities thrive by taking active responsibility

for their safety, health and working environments

….and the Ugly…..

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Issues for the Future

• Two of the next big steps ahead are:

Progressing joint outcomes

Outcome reporting

• Value your views on these areas through general discussion

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Joint Outcomes…issues identified so far..

…..you probably have more

• Potential for a plethora of additional outcomes as well as our own

• Desire to retain our own framework but link it to others

• The potential complexity of multi-frameworks

• Retaining clear accountability lines and attribution

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Example of joint outcome

People with high-quality working lives in thriving and inclusive communities (DOL

Outcome)

People achieving economic independence throughout their working lives

(MSD Outcome)

Greater opportunities for all in NZ

Improved labour market participation, particularly for those disadvantaged in the market

More skilled and knowledgeable workforce which is able to meet future needs

Second - level Department of Labour Outcomes

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Outcome reporting

• Impacting on the big picture may take years

• Managing unreal expectations• Distilling information to just the

key information