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Smart Hospitality CenterAHLEI Certification
Certification in Hospitality Management & Performance
Operations (CHS®)
Timetable & Lecture Topics Feb 2020
Let’s get Smarter!
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DATE Module Topics Delivered Time / Location Instructor
Tuesday 04 Feb 2020 Certification in Hospitality Management
&
Performance Operations
The Leadership and Management Process in
Hotels / Skills for Effective leaders / Time Management
– Managing change
18:15 – 21:00 / StudySmart Marousi
Costas Chandrinos
Wednesday 05 Feb 2020 Certification in Hospitality Management
&
Performance Operations
Effective Recruitment and Selection Procedures /
Training and Orientation / the communication process
in hotels
18:15 – 21:00 / StudySmart Marousi
Costas Chandrinos
Thursday 06 Feb 2020 Certification in Hospitality Management
&
Performance Operations
Managing Productivity and Controlling Labour Costs in
hotels
18:15 – 21:00 / StudySmart Marousi
Costas Chandrinos
Friday 07 Feb 2020 Certification in Hospitality Management
&
Performance Operations
Motivatiing people Through
effective Leadership
18:15 – 21:00 / StudySmart Marousi
Costas Chandrinos
Saturday 08 Feb 2020 Certification in Hospitality Management
&
Performance Operations
Evaluating and coaching
staff members in Hotels/
Developing Team Building /
Managing Conflict
throughout hotels
10 15 - 17 :00 /StudySmart Marousi
Including 1 hour lunch break
Costas Chandrinos
TBC Certification in Hospitality Management &
Performance Operations
MULTIPLE CHOICE EXAM 18:15 – 21:00 /StudySmart Marousi
Costas Chandrinos
Total Hours
18 Let’s get Smarter!
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Smart Hospitality CenterAHLEI Certification
Certification in Hotel Revenue Management (Maximizing Revenue in
Hotels) (CHRM®)
Timetable & Lecture Topics Feb 2020
Let’s get Smarter!
-
DATE Module Topics Delivered Time / Location Instructor
Tuesday 11 Feb 2020 Certification in Hotel Revenue Mgnt:
Maximizing Revenue in Hotel Operations
What is Revenue Mgnt-Internal and external
Measurement Metrics
18:15 – 21:00 / StudySmart Marousi
George Chalil
Wednesday 12 Feb 2020 Certification in Hotel Revenue Mgnt:
Maximizing Revenue in Hotel Operations
Forecasting & Tactical Revenue Management /
Control and CapacityManagement
18:15 – 21:00 / StudySmart Marousi
George Chalil
Thursday 13 Feb 2020 Certification in Hotel Revenue Mgnt:
Maximizing Revenue in Hotel Operations
Strategic Revenue Management / Demand Generation – Marketing
strategies for RM
18:15 – 21:00 / StudySmart Marousi
George Chalil
Friday 14 Feb 2020 Certification in Hotel Revenue Mgnt:
Maximizing Revenue in Hotel Operations
Strategic Revenue Management & Yielding /
Strategic Pricing & Distribution channels
18:15 – 21:00 / StudySmart Marousi
George Chalil
Saturday 15 Feb 2020 Certification in Hotel Revenue Mgnt:
Maximizing Revenue in Hotel Operations
Revenue Management’s Place in Hotels – Training
with Revenue Optimization software LYBRA TECH
10 15 - 18 :00 /StudySmart Marousi
Including 1 hour lunch break
George Chalil / Theodor Lambropoulos
TBC Certification in Hotel Revenue Mgnt: Maximizing Revenue in
Hotel Operations
MULTIPLE CHOICE EXAM 18:15 – 20:00 /StudySmart Marousi
TBC
Total
Hours 20 Let’s get Smarter!
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Smart Hospitality CenterAHLEI Certification
Certified Guest Service Professional (CGSP®)Timetable &
Lecture Topics
February - 2020
Let’s get Smarter!
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DATE Module Topics delivered Time / Location Instructor
Saturday 15 Feb 2020 Certified Guest Service Professional
Handling
Complains & Crisis
Introduction explain the conceptual framework.
Recovery: Turn the service gap around
Personalization: Provide an Individualized Experience
Inclusion: Include Everyone in the process
10:15 - 17 :00 /StudySmart Marousi
Including 1-hour lunch break
Spiros Kotoris
Sunday 16 Feb 2020 Certified Guest Service Professional
Handling
Complains & Crisis
Knowledge: apply and integrate throughout the task.
Passion: Inspire Others Commitment: Be All In show
your involvement. Willingness to get through
Personality: Be Yourself Address customer complaints quickly.
Service recovery is the
last line of defence to your customer satisfaction
10:15 - 17 :00 /StudySmart Marousi
Including 1-hour lunch break
Spiros Kotoris
TBC Certified Guest Service Professional Handling
Complains & Crisis
MULTIPLE CHOICE EXAMStudySmart Marousi
TBC
Total Hours
12 Let’s get Smarter!
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Smart Hospitality CenterAHLEI Certification
Certification in Front Office Operations (CFO) Timetable &
Lecture Topics
Feb 2020
Let’s get Smarter!
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DATE Module Topics Delivered Time / Location Instructor
Tuesday 18 Feb 2020 Certification in front office operations
Introduction to Hotel Organization & Planning
the HR process for the Front Office
18:15 – 21:00 / StudySmart Marousi
Philipos Zambelis
Wednesday 19 Feb 2020 Certification in front office
operations
Front office operations –reservations & communication
interdependence
18:15 – 21:00 / StudySmart Marousi
Philipos Zambelis
Thursday 20 Feb 2020 Certification in front office
operations
Front office accounting & audit process - effective
accounts settlement
18:15 – 21:00 / StudySmart Marousi
Philipos Zambelis
Friday 21 Feb 2020 Certification in front office operations
Planning & evaluating Front Office Operations /
training on the PMS system OPERA / FIDELIO
18:15 – 21:00 / StudySmart Marousi
Philipos Zambelis
Saturday 22 Feb 2020 Certification in front office
operations
Planning & evaluating Front Office Operations /
training on the PMS system OPERA / FIDELIO
10 15 - 19 :00 /StudySmart Marousi
Including 1 hour lunch break
Philipos Zambelis
TBCCertification in front office
operationsMULTIPLE CHOICE EXAM 18:00 – 20:00 /
StudySmart MarousiTBC
Total Hours
20 Let’s get Smarter!
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Smart Hospitality CenterAHLEI Certification
Managing Food & Beverage Operations (MFBO) Timetable &
Lecture Topics
Feb 2020
Let’s get Smarter!
-
DATE Module Topics Delivered Time / Location Instructor
Wednesday 26 Feb 2020 Managing Food & Beverage
Operations
Fundamentals of Management /
Organization of F&BOperations
18:15 – 22:00 / StudySmart Marousi
Andreas Toumazatos
Thursday 27 Feb 2020 Managing Food & Beverage Operations
Marketing for F&B establishments
Menu design / ManagingFood Costs
18:15 – 22:00 / StudySmart Marousi
Andreas Toumazatos
Friday 28 Feb 2020 Managing Food & Beverage Operations
F&B Productions and controlling procedures Menu Pricing
Strategies
18:15 – 22:00 / StudySmart Marousi
Andreas Toumazatos
Saturday 29 Feb 2020 Managing Food & Beverage Operations
Food and Beverage
Service techniques and
practices - Facilities &
Design, Layout, and
Equipment planning for
F&B properties.
10:15 – 19:00 / StudySmart Marousi
Including 1-hour lunch break
Andreas Toumazatos
TBC Managing Food & Beverage Operations
MULTIPLE CHOICE EXAM 18:30 – 21:00 / StudySmart Marousi
TBC
Total Hours
20 Let’s get Smarter!
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Let’s get Smarter!
