SMART Remote Management setup guide

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SMART Remote Management

SETUP GUIDE

https://www.smarttech.com/docfeedback/171333

smarttech.com/kb/171333 2

Learn more

This guide and other resources for SMART Remote Management are available in the

Support section of the SMART website (smarttech.com/support). Scan this QR code to

view these resources on your mobile device.

Trademark notice

SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.

Copyright notice

© 2021 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into anylanguage in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does notrepresent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

July 23, 2021

https://www.smarttech.com/kb/171333

https://www.smarttech.com/support

https://www.smarttech.com/patents


Contents

Chapter 1: About SMART Remote Management 4

Features 4About the interface 5

Chapter 2: Setting up SMART Remote Management for your organization 12

Configuring the network 12Creating and activating a domain account 13Adding users to the account 16

Chapter 3: Enrolling devices 18

Enrolling a SMART Board interactive display 18Enrolling other devices 21

Chapter 4: Using basic commands 24

Sending messages to devices 24Get the device’s location 25Locking commands 26Restart, shutdown, and other power commands 27Manage the device 27Advanced commands and other device management features in SMART Remote Management 28

Chapter 5: Installing software and apps on devices 29

Installing software on connected devices 29Installing apps on connected devices 31

Appendix A: Unsupported apps 34


Chapter 1


Chapter 1: About SMART Remote Management

Features 4About the interface 5

Dashboard 6Devices 7Commands 9Users 9Repositories 10Account Settings 10

FeaturesSMART Remote Management is a cloud-based device-management tool you can use to remotely maintain,

support, control, and secure devices in your organization. You can manage SMART Board® interactive

displays with iQ and devices running Windows®, Chrome OS™, Android™, and iOS operating systems, all from

a central location.

Feature Description

View and control

devices

Take remote control of devices to perform maintenance and offer

troubleshooting support.

View device usage

reports and statistics

Check real-time reports of active devices and users, hours of use, most-used

apps, and more.

Install software and apps Remotely install apps and software on devices and apply updates.

Send messages to

devices

Send a message to a device or a group of devices.

Configure devicesettings and manageapps

Manage device settings and restrict or enable access to apps.


Chapter 1About SMART Remote Management


About the interfaceWhen you sign in to SMART Remote Management, you see the dashboard:

Click at the top of the page to expand the menu. The menu includes:

Icon Feature Description

Dashboard View live information about connected devices and active users.

Devices Get information about and management of connected devices.

Commands See the status of commands sent. You can resend commands here as well.

Users View information about SMART Remote Management. You can also invitenew users

NOTE

The Users page is visible to only the remote management account adminprofile.

Repositories Add packages, settings, profiles, and more to the repository so you can send

them to devices.

Account Settings View and configure account settings.

Ad-hoc Session Start an ad-hoc remote session with devices that are registered with

SMART Remote Management.




DashboardThe dashboard appears when you sign in to SMART Remote Management. The Dashboard displays live

information about devices and users on the account.

Dashboard item Description

Total Devices Number of devices that have been added to SMART Remote Management

Active Devices Number of devices currently online and accessible to SMART RemoteManagement

Total Users Number of users that have been added

Active Users Number of users who are currently active

Connected Devices Displays graph of how long connected devices have been active

Last-seen devices

location

Displays the location from which a device was last connected

Apps stats Displays the number of installations for various apps

Last commands Displays recent commands sent to devices

OS Distribution Displays the number of connected devices, sorted by operating system




Devices

The Devices page displays information about connected devices. You can choose what information to

display on this page by clicking Columns and turning on the sliders of the columns you want to display:




The following are common columns you would typically want to display for SMART Board interactive

displays with iQ:

Column Description

Os Device’s operating system

HardwareID Hardware ID name

Name Name

Last Seen Date device was last active

Policies Policies applied to device

Tags Tags applied to device

SMART Build Number Build number for the SMART Board interactive display with iQ

When you select a device, you’ll see a device dashboard similar to this:

From this dashboard, you can view general information about the device, see a list of apps installed on the

device, and device usage. The device dashboard also offers management tools, such as starting a remote

session, applying settings and policies and more. To learn more about the device dashboard, see

support.smarttech.com/docs/redirect/?product=remotemanagement&context=device-dashboard.


https://support.smarttech.com/docs/redirect/?product=remotemanagement&context=device-dashboard



Commands

The Commands page displays the following information about commands you’ve sent to devices:

Column Description

Type Type of command

Description Detailed command information

Command Command action

Owner User who sent the command

Creation Time Time the command was created

Total Total number of commands

Success Number of successful commands

Failure Number of failed commands

Pending Number of pending commands

Recent Event Date and time of event

UsersFrom the Users page, you can manage users and see a variety of information about them, including:

l User name

l Email

l Authority (profile type)




l Tags

l Language

RepositoriesIn the Repositories menu, you can upload packages, create policies, and set up task workflows. After you’ve

added them, you can send them to devices. The Repositories menu includes:

Icon Tool Description

Packages Remotely install software and apps to devices.

Policies Create policies and apply them to devices. Policies can block or enable apps,or enable or restrict device features.

Advancedmessaging

Send advanced messages to connected Android devices (including SMARTBoard interactive displays with iQ) that can include text, an image, and audio.

Assets Store and manage assets, including image and audio files.

Settings Create and adjust device configurations and send them to devices.

Files Upload files that you can send to devices.

Remote Exec Send commands to devices.

Smart Recovery Restore a device to its original settings.

DEP Apple Profile Set up Apple’s Device Enrollment Program (DEP) and configure settings.

Apple CustomCommand

Send custom commands to Apple devices (see Mobile Device ManagementProtocol Reference).

Workflow Create sequences of actions, such as installing packages, sendingmessages, disabling apps, and sounding alarms.

Triggers Create triggers for actions based on date, time, location, and Wi-Fi.

Account SettingsUse Account Settings to adjust the following settings for the domain account:

Setting Description

Remote Control Enable or disable permission requirement for starting remote control sessions.


https://developer.apple.com/business/documentation/MDM-Protocol-Reference.pdf

https://developer.apple.com/business/documentation/MDM-Protocol-Reference.pdf



Setting Description

Master Device Add a master Android device for downloading apps.

Pair with organizationdomain

Pair SMART Remote Management with your organization’s domain account.

DEP Settings Add your organization’s Device Enrollment Program (DEP) settings for Appledevices.

VPP Settings Add your organization’s Volume Purchase Program (VPP) account for Apple.

Android for Work Enroll in Android for work.

Device Pairing Use to add a pairing code for the device.

NOTE

Device pairing is a new security layer added to the device provisioningprocess. Once a pairing password is set in the account global settings page,the device enrollment process includes an additional step of an accountpassword verification. This helps avoid accidental enrollment to a wrongaccount.


Chapter 2


Chapter 2: Setting up SMART RemoteManagement for your organization

Configuring the network 12Creating and activating a domain account 13Adding users to the account 16

Set up SMART Remote Management for your organization by signing up for an account and adding users.

Before you begin, be sure to configure your organization’s network for SMART Remote Management.

Configuring the networkSMART Remote Management requires that specific URLs and ports be added to the allowlist in the network

and device settings for your organization.

To configure the network for SMART Board interactive displays with iQ

Add these URLs and ports to the network allowlist:

URL Port Feature

https://*.glbth.com 443 Viso application server

https://pro.ip-api.com N/A Service for resolving location by IP

https://*.tile.openstreetmap.org N/A Open Street Map

https://static-v.tawk.to N/A Online chat

.glbth.com N/A WebRTC over UDP (streaming protocol servers)


Chapter 2Setting up SMART Remote Management for your organization


To configure the network for devices

Add these URLs to the device allowlist:

URL Port Feature

https://*.glbth.com 443 Viso application server

5228

5229

5230

Google FCM push service

*.glbth.com 443 Viso Push Service (VPS)

https://*.glbth.com 443 Streaming protocol servers

Creating and activating a domain accountCreate a SMART Remote Management domain account for your organization to begin using the application.

When you register for the first time, you will start a free 30-day trial automatically.

To continue using SMART Remote Management after the trial period ends, activate the domain account with

a product key. A product key can be obtained in two ways:

l You can purchase a product key from a SMART reseller, who provided an email to access your key from

the SMART Admin Portal (smarttech.com/buy/find-reseller).

l You purchased a SMART Board interactive display which included a subscription to SMART Remote

Management. If this applies to you, you claim the subscription in the SMART Admin Portal (see To claim

your product key for a subscription in the SMART Admin Portal on page 15).


https://www.smarttech.com/buy/find-reseller



To create for a domain account and start a trial

1. Open a Firefox or Chrome browser and visit mdm.smarttech.com.

2. Click REGISTER.

The SMART Remote Management registration page appears.

3. In the field, type a name for the domain after admin@.

EXAMPLE

admin@smarttechnologies

The “domain” name is the name of your organization’s SMART Remote Management account and will

be used to create other user accounts and enroll devices. In the example previously provided, the

domain is “smarttechnologies.”

NOTES

o The domain name must be in the following format: admin@domainname.

o Only use numbers or lowercase letters.

4. Enter the remaining information, and then click REGISTER.


https://mdm.smarttech.com/



5. You will receive an email that includes a link to activate your account. Click the link and sign in using the

credentials you created to complete the registration.

After you complete the registration, the 30 day trial period starts. If you have a product key, you must

enter it to continue using SMART Remote Management after the trial period ends.

To claim your product key for a subscription in the SMART Admin Portal

1. Sign in to your SMART Admin Portal account (see

support.smarttech.com/docs/redirect/?product=adminportal&context=SignIn). If you or your

organization does not have a SMART Admin Portal account, sign up for a free account (see

support.smarttech.com/docs/software/admin-portal/en/signing-up/default.cshtml).

2. Claim your SMART Remote Management subscription (see

support.smarttech.com/docs/redirect/?product=adminportal&context=Claim).

3. In the SMART Admin Portal, locate your product key (see

support.smarttech.com/docs/redirect/?product=adminportal&context=KeysSeatsRenewals).

4. Save or copy the product key. You will need to enter it in SMART Remote Management following the

next procedure.

NOTE

If you purchased multiple SMART Board interactive displays in the same purchase order, they will all

have the same product key for SMART Remote Management.

To activate your organization’s account with a product key

1. Sign in to your Admin or Administrator admin account.

2. Click , and then click ACCOUNT.

3. Enter your product key in the Code number box, and then click ACTIVATE.


https://support.smarttech.com/docs/redirect/?product=adminportal&context=SignIn

https://support.smarttech.com/docs/software/admin-portal/en/signing-up/default.cshtml

https://support.smarttech.com/docs/redirect/?product=adminportal&context=Claim

https://support.smarttech.com/docs/redirect/?product=adminportal&context=KeysSeatsRenewals



Adding users to the accountAfter setting up the domain account for your organization, you can start to add users. SMART Remote

Management provides a number of account profiles that can access different features and information. This

table describes the differences among the profiles.

Feature Accountadmin

Admin User Observer

Access to account settings

Add users

Use SMART Remote Management features

View the devices dashboard

To add a user

1. Click Users .

2. Click Add .

The Add New Users window appears.

3. Type a user name, email, and password for the profile.

NOTES

o The user name must be in the following format: username@domainname. Remember to use onlynumbers and lowercase letters.

o Remember, the domain name is the one you used to create the original admin account when

you registered for SMART Remote Management:

4. Select a profile for the user from the drop-down list.




5. If you’d like to change the default language, select a language from the language drop-down list.

6. Click ADD.


Chapter 3


Chapter 3: Enrolling devices

Enrolling a SMART Board interactive display 18Enrolling a SMART Board interactive display with iQ 18Enrolling a SMART Board MX100 interactive display 20

Enrolling other devices 21

Now that the initial set up for SMART Remote Management is completed, enroll devices you want to manage

with SMART Remote Management.

Enrolling a SMART Board interactive displaySMART Board interactive displays with iQ and SMART Board MX100 interactive displays have a built-in

feature that enables you to enroll the panel with your organization’s SMART Remote Management account.

When you enroll one of these displays, you can use SMART Remote Management to centrally control

features and settings for the display, such as:

l Wi-Fi

l wallpaper

l certificates

l available apps

To learn more about these items and other settings you can manage, visit

support.smarttech.com/docs/redirect/?product=remotemanagement&context=manage-iq-settings.

Enrolling a SMART Board interactive display with iQIn most situations, you can enroll a SMART Board interactive display with iQ directly from the display settings

by providing the domain name you created for your organization and reviewing and accepting the terms and

conditions.

In some situations, you may want to provide additional information, including the MDM server address, the

device’s name, and a password for locking the display’s settings in SMART Remote Management. For these

situations, you can use the advanced wizard.


https://support.smarttech.com/docs/redirect/?product=remotemanagement&context=manage-iq-settings

Chapter 3Enrolling devices


NOTE

Some SMART Board interactive displays with iQ have a compute card or an appliance with a Windows

operating system. If you want to use SMART Remote Management to manage the compute card’s

operating system, you need to enroll it as a separate device (see Enrolling other devices on page 21).

To enroll a SMART Board interactive display with iQ

1. Make sure the display with iQ is connected to the internet and that it has the latest version of iQ system

software.

2. On the display, select Settings > System > Remote management > Remote Management Enabled

and enable SMART Remote Management on the display.

3. On the display, select Settings > System > Remote management > Launch Remote Management

Settings.

4. Type the domain name you created for your organization (for example “smarttechnologies”) in the

Account name box.

5. Tap I accept the terms and conditions, review the terms and conditions, and then select the check box

if you accept them.

6. Click Enroll.

The display is now enrolled in SMART Remote Management. Next time you sign in, you’ll see the

display listed in the devices page.

To enroll a SMART Board interactive display with iQ using the advanced wizard

1. Make sure the display with iQ is connected to the internet and that it has the latest version of iQ system

software.

2. On the display, select Settings > System > Remote management > Remote Management Enabled

and enable SMART Remote Management on the display.

3. On the display, select Settings > System > Remote management > Launch Remote Management

Settings.

4. Tap Click here to enroll using the ‘Advanced wizard’.

5. Complete the connection wizard. Refer to this table for details about the required information.

Field Description

Account name Enter the domain name you created for your organization, for example“smarttechnologies.”

MDM Server address This field contains https://smart.glbth.com/glbth/v1 by default.




6. Tap Next.

7. (Optional) Enter one or more identifying tags for the device, and then tap Next.

TIPS

o Tags help you identify and filter devices in SMART Remote Management.

o Tagging devices is particularly helpful for filtering the list of connected devices in SMART

Remote Management. Tagging devices not only makes it easier for you to locate a specific

device or group of devices quickly, it also makes it easier to apply actions, commands, or work

flows to the filtered devices.

8. (Optional) Enter a password for the Remote Management agent, and then tap Next.

NOTE

This password will be used in SMART Remote Management to manage the display if you want to lock

down its settings.

9. Tap Next.

10. Review the terms and conditions, select I agree if you accept them, tap Next, and then tap Finish.



Enrolling a SMART Board MX100 interactive display

1. Make sure the display is connected to the internet and that it has firmware version 1.9.9 or later.

2. On the display, open the app screen and then tap the SMART Remote app.

3. Tap Add a device.

4. Complete the connection wizard. Refer to this table for details about the required information.

Field Description


MDM Server address Enter https://smart.glbth.com

Name Enter a name for the device.

TIP

Choose a name that describes the type of device and its location. This willhelp you identify it in the devices list.




5. Enter one or more identifying tags for the device. Tags help you identify and filter devices in


NOTE

Tagging devices is particularly helpful for filtering the list of connected devices in SMART Remote

Management. You can not only locate a specific device or group of devices quickly, it also makes it

easier to apply actions, commands, or workflows to the filtered devices.

6. Tap Next.

7. (Optional) Enter a password for the Remote Management agent, and then tap Next.

NOTE

This password will be used in SMART Remote Management to manage the display if you want to lock

down its settings.

8. Review the terms and conditions, select I agree if you accept them, tap Next, and then tap Finish.



Enrolling other devicesTo enroll a Windows, Chrome OS, Android, or iOS device, you need to install a remote management

connection agent on the device. Windows, Chrome OS, and Android devices connect to SMART Remote

Management using the same procedure, while iOS devices follow a slightly different process.

To connect Windows, Chrome OS, and Android devices

1. On the device, open an internet browser and visit radix-int.com/radix-viso-mdm-download-links.

2. Download and install the Viso MDM agent for your device.

3. Run the Viso MDM agent connection wizard.


https://www.radix-int.com/radix-viso-mdm-download-links



4. Enter the required information in the Connection info page. Refer to this table about the required

information:

Field Description




TIP


5. Click Next.



NOTE




7. Click Next.

8. Enter a password, and then click Next.

9. Review the account domain details, and then click Next.

10. Click Finish.

NOTE

Android devices require enabling the following permissions:

o User

o Root

o Device owner

o Profile owner

o Samsung Knox

o Sony




To connect iOS devices

1. Click the Devices page.

2. Click Enroll from the menu.

The Enroll window appears.

3. Click Apple.

4. Click Download.

5. Follow the instructions in the Enroll window to install the Viso agent connection wizard on the iOS

device.

6. Run the Viso agent connection wizard on the iOS device.

7. Complete the Connection info page, and then click Next. Refer to this table about the required

information.

Field Description




TIP




NOTE




9. Click Next.

10. Enter a password for the connection agent, and then click Next.

11. Review the account domain details, and then click Next.

12. Click Finish.


Chapter 4


Chapter 4: Using basic commands

Sending messages to devices 24Get the device’s location 25Locking commands 26Restart, shutdown, and other power commands 27Manage the device 27Advanced commands and other device management features in SMART Remote Management 28

SMART Remote Management features a number of built-in basic command structures that allow you to

quickly send commands to enrolled devices, such as:

l Sending messages to devices

l Get device location

l Locking the device and setting alerts

l Restarting and shutting down the device

l Managing the device

To use these, open the device’s dashboard by selecting it from the Devices page in SMART Remote

Management.

Sending messages to devices

Click Send Message to send a text-only message to the device.


Chapter 4Using basic commands


To send a text-only message

1. Click Devices .

2. Use the check boxes to select devices to which you want to send a message.

3. Click Actions , and then select Send Message.

The Send Message window appears.

4. Type the message title and body text in the Message Title and Message Body boxes.

5. Click CONFIRM.

TIP

Advanced messages that include text, an image, and audio are available for Android devices and

SMART Board displays with iQ (see

support.smarttech.com/docs/redirect/?product=remotemanagement&context=advanced-message).

Get the device’s location

Click Location to see the device’s current location.

Before the device’s location can be detected, the network must be set up according to the procedure shown

in page 12.


https://support.smarttech.com/docs/redirect/?product=remotemanagement&context=advanced-message



Locking commands

If the device is lost or stolen, you can use the Lock menu’s features to secure it, provided the device still has

wireless connectivity.

The Lock features include the ability to:

l Lock or unlock the device

l Start an alarm (siren)

l Wipe the device

You can also retrieve the device’s password if its forgotten by clicking GET PASSWORD.

WARNING

The alarm (siren) causes devices’ screens to flash at 7 Hz. If any users of devices are sensitive to rapidly

flashing screens, consider sending messages to devices instead.

NOTE

Lock and unlock features are not available for SMART Board interactive displays with iQ.




Restart, shutdown, and other power commandsControl the device’s power options, such as restarting and shutting down.

NOTE

Wake on LAN is not currently supported for SMART Board interactive displays.

Manage the deviceManage options for the device.

Refer to the following table to learn about each option.

Option Description

REMOVE Select to remove the device from SMART Remote Management. The device’sbehavior will be unaffected, but you will no longer be able to manage it inSMART Remote Management.

TAGS Select to edit the tags for the device.




Option Description

CHANGE AGENTPASSWORD

Select to change the password on the device. This password is used to lockdown only the SMART Remote Management settings on the device.

RESET AUTH TOKEN Select to generate a new authentication token for the device. This is useful ifyou’ve performed a factory reset on the device and need to reconnect it toSMART Remote Management.

REMOVE ACCOUNT Select to remove all user accounts from the device.

Advanced commands and other device managementfeatures in SMART Remote ManagementSMART Remote Management also lets you create remote execution commands, manage device settings

(such as allowlists and blocklists), add policies, create workflows to trigger multiple sequential commands,

install software or apps on devices, and much more.

To learn more about these features and using SMART Remote Management, visit the SMART Remote

Management support page (support.smarttech.com/docs/redirect/?product=remotemanagement).


https://support.smarttech.com/docs/redirect/?product=remotemanagement

Chapter 5


Chapter 5: Installing software and apps on devices

Installing software on connected devices 29Creating packages for software 29Deploying installation packages to devices 30Creating an activation command 31

Installing apps on connected devices 31Important guidance for installing apps 31Creating packages for an Android app on the Google Play store 32Deploying installation packages to devices 33

Install software on SMART Board interactive displays with iQ and on a computer or device that's connected

to SMART Remote Management (see Enrolling a SMART Board interactive display on page 18). You can

install software in the following ways:

l From the Google Play™ store

l Using a URL to an online file

l Uploading a file saved on your computer

Installing software on connected devicesTo install software on enrolled computers, complete these steps:

1. Create an installation package in the SMART Remote Management repository.

2. Deploy the installation package to devices.

3. Create an activation command (if required).

Creating packages for softwareTwo methods are available for creating a package for software:

l Using a link to an online file

l Uploading a file saved on your computer


Chapter 5Installing software and apps on devices


To create a package for an online file

1. Click Repositories , and then select Packages.

The Packages window appears.

2. Click ADD NEW.

3. Select File from Url from the Select Upload Method drop-down list.

4. Type the file’s URL in the File Url box.

5. Type a name and description in the Package Name and Package Description boxes.

6. Click CONFIRM.

The package is added to the repository.

To create a package for a file saved on your computer



2. Click ADD NEW.

3. Select Upload File from the Select Upload Method drop-down list.

4. Click SELECT FILE.

5. Browse to and select the file, and then click Open.

The file uploads and the Package Name box updates to include the file name.

6. Type a description in the Package Description box.

7. Click CONFIRM to add the package to the repository.

Deploying installation packages to devicesAfter you create the package for the software, deploy it to a single computer or multiple computers.

To deploy an installation package to a single device

1. Click Devices .

2. Click the hardware ID for a display.

The display’s dashboard window appears.

3. Click Repositories actions, and then click Install packages.





4. Select a package from the list, and then click APPLY.

To deploy an installation package to multiple devices

1. Click Devices .

2. Use the check boxes to select the displays.

3. Click Actions , and then select Install Package.



Creating an activation commandIf the software requires activation and supports centralized activation, you can create a command in

SMART Remote Management to activate it on the device.

IMPORTANT

For SMART Notebook software, provisioning emails is the recommended method for activating. To learn

more about this and the differences between activation methods, see Determining the best activation

method.

Installing apps on connected devicesTo install an app on a connected device, first create an installation package for it and then deploy the

package to devices.

CAUTION

On SMART Board interactive displays with iQ, do not install apps that require Google Play Services to

function, as they will damage the display’s software. Google’s policies do not permit apps that require

Google Play Services to be used on interactive display products.

Important guidance for installing appsReview the following important guidance before you install apps using SMART Remote Management:

l Install apps only from a source that you trust.

l Take care when installing apps that change Wi-Fi and Ethernet settings, VPNs, and alarms.


https://support.smarttech.com/docs/redirect/?product=notebook&context=compare-activation-method

https://support.smarttech.com/docs/redirect/?product=notebook&context=compare-activation-method



l Review required permissions for apps in the Google Play store before installing them. Visit the Android

developer site (developer.android.com/guide/topics/permissions/overview#perm-groups) for app

permission guidelines.

l Test apps before installing them.

l Some apps depend on other apps and won’t run unless other packages are deployed first.

Before you install an app on a SMART Board interactive display with iQ, be aware of the following:

l Review the list of unsupported apps (see Appendix A: Unsupported apps on page 34).

l The AM30 iQ appliance can run apps that support Android 4.4.

l The AM40 and AM50 iQ appliances can run apps that support Android 7.1.

l The SMART Board MX (V2), 6000S, 7000R, and 7000-V2 interactive displays can run apps that support

Android 8.

Creating packages for an Android app on the Google Play storeBefore you can deploy apps or software to connected Android devices (including SMART Board interactive

displays with iQ), you must create the packages for them in SMART Remote Management.

To create a package for a Google Play store app

1. Open a web browser and visit play.google.com/store/apps.

2. Search or browse for the app you’d like to use.

CAUTION

On SMART Board interactive displays with iQ, do not install apps that require Google Play Services,

as they will damage the display’s software. Google’s policies do not permit apps that require Google

Play Services to be used on interactive display products.

3. Copy the webpage’s URL from the address bar.

EXAMPLE

The URL to the WPS Office app is

https://play.google.com/store/apps/details?id=cn.wps.moffice_eng.

4. Sign in to your SMART Remote Management account.




https://developer.android.com/guide/topics/permissions/overview#perm-groups

https://play.google.com/store/apps



6. Click ADD NEW.

A second Packages window appears.

7. Select Package from Play Store from the Select Upload Method drop-down list.

8. If you’re installing an app for a SMART Board display with iQ, select Default ‘arm’ device if it’s not

already selected.

NOTE

If the installation is not successful, select Default ‘arm’ Android 5.0 device, and then try to install

again.

9. Type a name and description in the Package Name and Package Description boxes.

10. Click CONFIRM.

The download package is added to the repository.

Deploying installation packages to devicesAfter you create the package for the app, deploy it to a single device or multiple devices.

To deploy an installation package to a single device

1. Click Devices .

2. Click the hardware ID for a display.

The display’s dashboard window appears.

3. Click Repositories actions, and then click Install packages.



To deploy an installation package to multiple devices

1. Click Devices .

2. Use the check boxes to select the displays.

3. Click Actions , and then select Install Package.




Appendix A


Appendix A: Unsupported apps

Some apps can cause issues with SMART Board interactive displays with iQ and are not supported:

Unsupported apps Issues

Launchers Launcher apps can interfere with the home screen app and cause the Input,Screen Share, and SMART Notebook Player apps to stop working.

Web browsers Third-party web browsers allow users to download APKs and other files fromthe internet. Pages that are visited are not added to the home screen recentlist.

File managers File managers can allow access to hidden system files and settings.

Keyboards Third-party keyboards can cause a wide variety of issues with the iQexperience.

Setup wizards, systemsetting tuners, and appsthat allow the system tobe rooted

These apps grant access to the operating system and can cause a wide varietyof issues.

Online music players Online music players can operate in the background. The interface is hiddenand you can't stop unintended music from playing.

Apps requiring GooglePlay Services

Google’s policies do not permit Google Play Services to be used on interactivedisplay products. Apps requiring Google Play Services will not run on SMARTBoard interactive displays with iQ and attempts to do so could cause problems.

Apps with GPS Hardware limitations prevent apps from working.

Apps with NFC Hardware limitations prevent apps from working.

Apps with Bluetooth LE(low energy)

SMART Board displays with iQ use Bluetooth LE, and apps that requireBluetooth LE will cause issues.

Portrait orientation Apps that require portrait orientation don't fit the landscape screen. Install onlyapps that allow landscape orientation.


SMART TECHNOLOGIES

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/171333

https://www.smarttech.com/support

https://www.smarttech.com/contactsupport


Documents

SMART Remote Management setup guide