SmartCall ™ Messenger Account Setup Google Chrome – version 23.0 or higher Internet Explorer –...
14
SmartCall™ Messenger Account Setup
SmartCall ™ Messenger Account Setup Google Chrome – version 23.0 or higher Internet Explorer – version 10 or higher Opera – version 23.0 or higher Safari
Google Chrome version 23.0 or higher Internet Explorer version
10 or higher Opera version 23.0 or higher Safari version 5.1 or
higher (Desktop and iPad) Certified Web Browsers Certified Web
Browsers
Slide 4
Registration & Logging In From your browser:
https://hmeapps.com/smartcall25. Account registration is immediate.
Create your account and go.
Slide 5
SmartCall Waitlist Select Welcome and choose Administration. In
the Administration section, you can: 1. Edit company info 2.
Manager Users and update passwords 3. Add / Edit pager numbers and
transmitters 4. Add / Edit departments 5. Add / Edit messages 6.
Add / Edit users 7. View reports of usage
Slide 6
1. Add a company logo. 2. Modify Account Owner information
(admin access required). Updating Account Info
Slide 7
1. Add pager numbers into the respective section. 2. Pagers
with full text messages would be Alpha Numeric. Pagers with no
display are considered Vibe Only. 3. In the upper right, input the
IP address for the HME transmitter. Multiple addresses should be
separated by commas. 4. When accepted, each field will give you a
green check mark validating your entry. Add / Edit Pagers and
Transmitters
Slide 8
Add / Edit Departments Each list for patient waiting or staff
is considered a Department. 1. Input Department Name, select Icon
if desired. 2. Assign Minimum and Maximum thresholds. 3. Thresholds
determine when the record changes color on the waitlist. 4. Click
the + sign to add. 5. Once all Departments are added, their
position can be adjusted by clicking on Edit.
Slide 9
1. Administrators can import a file that includes the days
appointments. 2..CSV and.XLS templates are available to ensure
proper field mapping. 3. All imported records will show up as Not
Arrived on the Waitlist screens. Import Schedules
Slide 10
Welcome Message 1. This message is sent whenever a mobile phone
number is added to a Wait list. 2. Edit the field inside the phone
to craft your specific message. To turn off the Welcome Message
slide the green toggle left. 3. Messages cannot contain any special
characters (e.g. * @ % ? ;). Periods (.) and commas (,) are
permitted. Add / Edit Messages
Slide 11
Note: HME pagers cannot display as many characters as mobile
phones. Add / Edit Messages Pre-Set Messages 1. Select a Department
from the list on top. 2. Add message(s) that users can choose from
to page. 3. Messages for Wait list and Staff lists are managed
separately. Take care to ensure messages are entered into the
correct table. 4. To edit or delete a message, click on the
respective area of the table.
Slide 12
Add / Edit Users 1. Authorized staff members will require user
credentials to access the system. 2. Add Users by completing each
of the boxes at the bottom of the screen, passwords are case
sensitive. Note: ALL user names must have the email address of the
responsible party or manager for password recovery.
Slide 13
Add / Edit Users 1. Login names can be specific to a person or
generic for multiple users (e.g. Front Desk, Back Office). Staff
members utilizing shared logins would not be included on this list.
2. For each username, highlight the name to assign departments they
will have access to.
Slide 14
Set up Complete
Slide 15
Setup is Complete. SmartCall Messenger To learn more about
SmartCall Contact us at 866.611.4202 or via email at
[email protected] Thank you for choosing HME Wireless.