New Modu le Announcement

Case Study

The sales team at AGL Assist Brisbane have been using SmartTrade to manage inbound calls and arrange service jobs for the greater Brisbane area since 2008.A lot of this work is outsourced to subcontractors who they have built partnerships with. The problem with outsourcing of work is the absence of job visibility. Clients call to request changes or ask about progress and a number of calls need to be made to get job updates. This took a lot of time and even getting daily update reports took time for both the subcontractor and AGL Assist Brisbane.The solution to this problem was SmartComms. SmartComms is built on the back of our user community interface platform allowing two separate businesses using SmartTrade (even a single license user) to send a work request to another SmartTrade user. The requestor be-comes the “Master Contractor” and the receiver of the job or Work Order becomes the “Subcontractor”. The benefits to both parties has more than recovered cost in a very short time frame. “Being able to click on a job line and view our subcontractor’s latest notes is awesome ” says Lisa van Haren Administration Manager.

Free call: Australia 1800 350 495 or New Zealand 0800 327 943 Email: sales@smarttrade.biz

Feburary 2010

If you outsource work to other Trades on a regular basis this module is for you!One of the biggest issues with outsourcing work is knowing what’s going on with the job once you have passed it on to your sub-contractor. The client still calls you about the job but you have no visibility anymore. You have to call your subcontractor to get updates! So much time is wasted getting updates and reporting along with the inevitable data entry tracking and recording job details for final billing.SmartComms allows SmartTrade users to share jobs and job notes between two com-pletely separate users with no need to double enter data. The Subcontractor gets the job automati-cally with your instructions and you get job progress notes automatically updated on your original job. For more information just call us...

SmartComms

Copyright 2008-2010 SmartTrade Limited - Sales Doc #000556

AGL Assist Brisbane

AGL Assist Brisbane provides the trade services to AGL Energy Shops; arranging and managing gas, electrical and plumbing services.

FAQ’sCan two SmartTrade users be Master and Subcontractor to each other? Yes.What if my Subcontractor only uses a laptop in the field?

No problem, they get your work request when they logon to the internet. And you get your job note updates at the same time.

Will my subcontractor be alerted that I have just sent a Works Order?Yes, an email will be sent separately from the Works Order to the email address you have set up for that supplier.

How will the subcontractors update my job?When they add a relevant note to the their job they have an option to also update your job with that note.

What is the miniumum number of licenses you need to be able to send jobs or receive jobs?Each party needs to have one SmartTrade Office license and one SmartComms license.

Is my purchase order number used as the job reference?Yes, when the job is automatically set up your PO number is used as the reference and your job number is noted in the initial description along with other job details.

SmartComms removes data entry and gives you visibility on your subcontracted jobs progress!

Job Management software Tough enough for the Trades!