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Smarter Sustainable DubuqueLocal Analytics in Action
Connecting the Dots Between Engagement and Understanding
February 12, 2013
3
IBM/Dubuque Smarter Sustainable City Partnership
• Announced Sept. 17, 2009
•IBM’s first “Smart City” in the U.S.
•Goal: Replicable model for cities under 200,000
• Coordinating smart, instrumented technology with active community engagement
• Providing residents with information and tools
needed to:• Save Money • Conserve Resources • Improve local economy and environment
IBM Organization
IBM Research at a Glance
Systems & Technology Group (Storage, Servers)
Global Business Services (Consulting,
BTO, AS & SI)
Software Group (Inf Mgmt, Middleware,
Web tools)
Global Technology Services (SO, Hosting,
Technology)
Sales & Distribution (Client Relations)
Integrated Supply Chain (SC, Call
Centers, Inventory)
Business UnitsGeographies Key Focus Areas
Science & technology
Industrial Solutions
Next Gen Computing
Analytics
Material Science
Storage
Asia
Americas
Europe Middle East
Africa
IBMResearch
IBM Research Engagements
ConferencesConferences
Technology Innovations & solutions presented and discussed with other
leading experts in the field.
First of a Kind/Proof of ConceptFirst of a Kind/Proof of Concept
Research & Customer partnerships to prototype tomorrow’s technologies on today’s business
problems.
Research PapersResearch Papers
Industry Technology ConsortiumsIndustry Technology Consortiums
Technology breakthroughs published in research journals
Industry leaders collaborating to drive technology solutions & innovation
Designed to give people what they need so they can do what they want
• Save money and resources
• Improve environment and local economy
• Improve Health & Wellness
Reliable information specific to them
Which accomplishes its objective by increasing the availability and usability of relevant data both as it relates to the number of resource decisions it can effect and the level of impact it can have
IBM Smarter Sustainable Dubuque Model
Smarter Sustainable Dubuque Research Cloud
Smarter Sustainable Dubuque Research Cloud
Smarter City Services Layer
Applications, Website, Security
Citizen Portal
Staff and Manageme
nt Portal
WaterElectrici
tyTravel Health
Data Integration and Data Management
AnalyticsAnalytics
Metrics, Monitoring, Analytics and Insights
Decision Support and Modeling
Discards
Instrumented Data Collectors
Volunteers 400 volunteers 600 total households
▪ 300 active portal users▪ 100 never accessed the portal▪ 200 no access to the portal or their data
Volunteers in a Specific Geographic area• High Concentration of Residential Water Users• Similar Topography• Last Area for Water Meter Replacements
• Helpdesk• Responded to questions• Conducted Training sessions• Corresponded and engaged participants
MIU
16 Data Collectors
Hourly reading data transmitted once per day to collectors using licensed frequency
Collectors download data to City servers using the City’s fiber optic backhaul
Data is transferred To a secure ftp site
IBM automatically picks up data once per day
Smarter Water Data Collection
Smarter Water Data Collection
77% improved water usage understanding 61% took specific actions to conserve 48 % reported they plan to make additional changes
in their appliances or in how they use water (or both) 6.6% decrease in utilization 8 fold increase in leak detection/response: What if we apply new knowledge and tools to
23,000 households?
What if 23,000 households had an opportunity to be notified of continuous or intermittent leak?
Water Leak Repair Grant Individually metered residential units (including
rentals) One grant provided per building if not individually
metered The grant is available one time per 12 months per
service address Leak notification appears on meter or smarter
water portal ▪ Contact by SSD helpdesk by phone or electronically
The amount of reimbursement is 50% of the repair work up to $100 maximum
Currently offering an expanded sign-up for Smarter Water Portal to residents and small businesses
Proving value at “entire community” scale Engagement opportunity for City Smarter Water Portal Provides a tool for:
Increased Understanding and Education on Water Usage
Indentifying High Water Uses Identifying Leaks
Challenges Monetizing and identifying water “savings”
on a community scale Defining metrics, reporting, dialoging,
taking actions “Meeting consumers where they are” –
keeping them engaged when and how they wish
Partnership of City, State (Power Fund) and Alliant Energy.
The goal is to allow volunteer participants to better monitor their electric energy consumption and enable them to make more-informed choices about when to use energy and how much they are using
In spring 2011 Alliant Energy installed new AMI (advanced metering infrastructure) electric meters at nearly 1,000 volunteer Dubuque households and is providing the electricity usage data from those households to the City and IBM for analysis. Hourly meter readings are transferred to IBM once per day
Smarter Electricity Pilot Project
Usage reduction ranging from 3% to 11%. If extrapolated to community as a whole, annual
savings range from $552,000 to $3,588,000.
68% said it increased their understanding of personal electricity use.
45% said it helped them find specific ways to reduce based upon their individual usage.
Strategies most often used by consumers included shifting to non-peak usage (52%), turning off devices
(44%), decreasing lighting (29%) and decreasing heating/cooling (20%)
Energy Portal Main Page
Profile Area
Menu Area
Progress Area
Daily Usage Area
Consumption Area
Insight Area
Comparison AreaAction Area
City, Regional, State, Federal and Private Sector Research Partnership
New technology successfully developed and deployed:
- RFID (Radio Frequency Identification Device) - SmartPhone (Transit Planner) Recruitment of over 1,000 volunteers Transit route optimization opportunities Outcomes include policy optimization opportunities
(knowing when, how, where and why citizens are traveling makes that easier and more accurate)
Outcomes include “options in real-time” to citizens (whether they are looking for ways to avoid vehicle miles travelled or just avoid traffic congestion on their route)
Exploring opportunities for Smarter Health and Wellness
Short pilot on obesity engagement and prevention: use existing SSD volunteers and IBM employees demonstrate feasibility, technology and impact design program with larger scale efforts in mind
Opportunity for citizen interaction, engagement and impact
Dubuque as a “Living Lab”: Technology + Engagement = Data Expanding access and value:
Data = Decision-making and policy-making
Initial meeting with City health and business leaders positive
A prototype platform for tracking and managing individual and aggregated waste (trash and recyclables) disposal activities
City will identify volunteers among its residents to participate in this project
City will identify two waste management routes to participate in this project
IBM will develop software tools for transferring, updating and processing the Data
Management/Aggregate and Individual Portals
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Diversion cost savingsYear-to-date: $166K
Recycle 30%
Compost 10%
Year-to-date breakdown
Average Diversion Rates
Annual Waste Totals
2009 2010 2011 2012
2009 2010 2011 2012
tons
3000
6000
9000
120001500018000
40%
60%
80%
100
20% Note: hovering over one of the “total” recycle bars with your mouse will give a pie chart of the finer level breakdown if the data is available.
alerts/log messagesalerts/log messages
Data Configuration Admin tools
Key Performance Indicators
Interactive Analysis
Oddity Analysis
Recycle 30%
Compost 10%
Year-to-date discard breakdown
Diversion cost savingsYear-to-date: $66K
oSustainability requires on-going efforts (it is a process not a product)
oReplicating infrastructure and initiation efforts for each new activity is inefficient
oIBM interested in researching the potential to “automate” sustainability campaigns.
oSearching for a good candidate project in City of Dubuque (small and defined to start)
What is it? A web and mobile enabled set of interactive technology tools for the purpose getting accurate and up to date information to people when and how they need it to make the decisions they need to make.
How? By leveraging the City’s investment in data, applications, mobile and social media tools to create an easy to use, integrated and accessible interface for citizens, mayor, council, staff and management.
DubuqueView
DubuqueView is built by the citizens through an engagement process that is participatory, inclusive, deliberative and collaborative
During a disaster and times of critical engagement the public is our eyes
Mechanism to deliver the information which is both high tech and high touch
Rich in content and broad in reach
Synthesize and analyze large amounts of data from
unrelated and unstructured
sources
•assess the emergency situation, mobilize city resources and engage citizens to minimize the impact of the disaster•assess the emergency situation, mobilize city resources and engage citizens to minimize the impact of the disaster•assess the emergency situation, mobilize city resources and engage citizens to minimize the impact of the disaster•Provides a way to assess the emergency situation, mobilize city resources and engage citizens to minimize the impact of the disaster•Provides a way to assess the emergency situation, mobilize city resources and engage citizens to minimize the impact of the disaster
Shared, Easy to Access, Common
Operational Picture
“DubuqueView”Logistics
OperationsCommand
Communications
Desktop
Web
Mobile
•Role Based Views into Shared Data Sources
•Citizen Inform•Community Connect•Staff – Management Alert and Advise•Elected Officials Recommend
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Logistics Communications
OperationsCommand
Business Analytics
Business Analytics
Busin
ess A
naly
ticsB
usi
ness
An
aly
tics
• Database Design, Data Population and Applications in Development
• ESRI Local Government Data model as a basis for nearly 300 feature classes and 100 GB of GIS data maintained by the City of Dubuque on a daily basis
• Geocoding Social Media Feeds • “Story-boarding” projects through GIS• Mobile CRM• IBM Community Engagement for Health
& Wellness and Water Expansion
Tools which are readily available on multiple delivery platforms – computer – mobile device – cell phone
Increase citizen impact on City service delivery – easy access to tools for dialogue using social media – chat - blogs
Increase citizen ability to analyze issues with current relevant data
Increasing Citizen access and input by meeting them where they are most comfortable
“I've got the greatest job in the world. There's no other job in government where cause and effect is so tightly coupled where you can make a difference every day in so many different ways and in so many different people's lives. It's a great challenge.”Michael Bloomberg, Philanthropist
and Mayor of New York City