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Snowy Picture? You may have an old television

If your television made before 2009 you may need to invest in a digital converter. If you’re not sure of the age of your television you can check your manual for that information.

● ATSC, it means you do have a built in tuner that will allow reception of digital television channels.

● NTSC means you do not have the built in tuner and you will need a digital converter. ● If you’re still not sure, please call your TV manufacturer.

A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that doesn't have a built-in digital tuner and that receives its signal over the air with an antenna. They are fairly inexpensive and can be found at electronics stores or online.

Digital Converter- Do I need one?

If your television made before 2009 you may need to invest in a digital converter. If you’re not sure of the age of your television you can check your manual for that information.

● ATSC, it means you do have a built in tuner that will allow reception of digital television channels.

● NTSC means you do not have the built in tuner and you will need a digital converter. ● If you’re still not sure, please call your TV manufacturer.

A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary

 For more help, visit gomohu.com/support 

for every TV that doesn't have a built-in digital tuner and that receives its signal over the air with an antenna. They are fairly inexpensive and can be found at electronics stores or online.

Building materials and reception   To use an antenna it is important to know what type of building materials were used in your homes construction. Some building materials can interfere with reception. If you are experiencing reception problems take a look at the type of home you live in. A metal sided home, homes with foil faced insulation, homes with metal awnings, roofs with metal heat shields or roofs made of metal, windows with bars, metal fire escape, stucco (metal mesh is used to hold the plaster to the walls). All of these things can cause signal disruption.

● Metal and Stucco homes: You can try placing the antenna in a window (that has no metal awnings or metal window screens) and you may potentially have success with reception.

● Foil faced insulation: Try to get the antenna in a window to avoid the block. Since our antennas are multidirectional they will still experience some reception issues.

● Metal Heat Shields/ Radiant Barriers/Metal Roofs: Heat Shields/radiant barriers are installed in the attic to help insulate the home. These are typically found more in cold climates. If you have a metal heat shield/radiant barrier an antenna would not work in the attic and a roof or window antenna would be needed.

● Bars, Fire Escape and Metal Screens: While these three things keep you safe from burglars, fire and bugs they wreak havoc on transmitted signals. You either have to get above these types of items by going higher or you would have to place the antenna in a window where there is no metal present.

These types of materials refract or bend transmitted signals making the antenna not able to receive them. The best building construction for indoor digital TV reception is wood, brick or vinyl siding or placement in a window.

There are some homes where the antenna must be placed in or near a window because there will be too much metal surrounding it if it is placed on an interior wall. Some examples include:

● Mobile homes ● Homes with aluminum siding ● Homes with stucco siding (metal mesh is used to attach the stucco to the house) ● Apartment buildings or condos in large metro areas the antenna MUST be in a window

because the metal in surrounding buildings can block TV signals. ● RVs

 For more help, visit gomohu.com/support 

Terrain and reception   Terrain issues such as hills, mountain, trees, buildings, etc can certainly block signals from reaching your location. Since radio waves cannot penetrate solid terrain it makes it difficult to receive signal unless you mount an antenna higher than the interference.

Weather and reception

A regular rainfall shouldn’t affect reception. High winds, fog and heavy rain, however, can interfere with reception because they affect how the TV signals reach your antenna. Poor reception in inclement weather occurs because the signals are getting disrupted as they are traveling from the towers to your antenna.

There is nothing wrong with the antenna so wait until the weather clears up and reception should improve.

 For more help, visit gomohu.com/support 

Window placement and reception

The Mohu Leaf antennas were designed to be placed above AND behind your television (not just behind the TV). A general rule of thumb for antenna placement is the higher you can place it, the better reception you will have.

When you place your Leaf antenna behind and above your TV on a wall or bookcase do a channel scan to see how clear your reception is and how many channels you receive. If you are not sure how to do a channel scan, contact the TV manufacturer directly as set-ups can vary. If you are getting clear reception on the channels that broadcast in your area then you are done. If you think your reception can be improved, then try placing your Leaf or Leaf Ultimate in a window and redo the channel scan.

Once you are all set up with your antenna in the window, do another channel scan. If your reception has improved you are almost all done. Reward yourself with some Mohu-provided couchsurfing.

A final note about window placement. When you get your Leaf or Leaf Ultimate in the window and you are happy with the reception, make sure the WHITE side faces outside so the antenna absorbs less heat from the sun. In addition, secure all four corners of your antenna to the window so it doesn’t curl (clear packing tape is fine). If the antenna curls up, it will degrade reception.

 For more help, visit gomohu.com/support 

Electronic devices and reception

Electronic Interference is defined as disruption of operation of an electronic device when it is in the vicinity of an electromagnetic field in the radio frequency spectrum caused by another electronic device. To really state it basically, one electronic device is interfering with the performance of another electronic device.

Ever since we started filling our homes with electronic devices electronic interference has occurred. Does your TV screen get wavy for just a second when the thermostat comes on or cuts off? Does your radio lose reception when the refrigerator's motor kicks on? Lights dim when the neighbor uses their vacuum cleaner? Lose TV reception when you start up your treadmill? These are all examples of electronic interference.

Antennas can be affected by interference. We have had cases as mentioned above where a treadmill, thermostats, refrigerators and even a box fan has caused antenna performance issues because it was located in the vicinity of an electronic device. In most cases the only way to resolve the issue is either moving the antenna out of the range of the offending devices electromagnetic field or moving the offending device that is causing the issue away from the antenna. Unfortunately there have been a few customers that were not able to use an over the air antenna in their home because they were not able to relocate the antenna to where it was not affected by interference.

 For more help, visit gomohu.com/support 

Troubleshooting Electronic Interference

1. Try and locate the source of the interference. Hopefully the source of the interference is something that can be removed from the room to eliminate the interference. If you find that the source is something that can’t be relocated please move on to troubleshooting step 2.

2. Try repositioning the antenna in various spots the room. Make sure that you run the channel scan after every move to see if you can find a spot where there is no interference.

3. If after trying to locate and remove the source of the interference and repositioning the antenna you still experience issues with interference you may need to consider a roof/attic mounted antenna that would potentially get you up and over the interference.

Basements and antennas

The earth, while made of dirt and not metal, will also block TV signals. If your basement has windows above ground, place the antenna in the window. If that doesn’t provide good reception, try moving the antenna higher, either by taping it to the basement ceiling near the window, or moving it up one floor and running the coaxial cable down to the basement TV. Remember to redo the channel scan every time you move the antenna.

Did you run the channel scan?

The single most common overlooked step, and the most important, is doing a channel scan through your television menu when setting up the antenna for the first time. If you move the antenna to a new location to see if the reception is better you will need to run the scan again. Each time you reposition the antenna you will need to do a scan until you find the perfect location for reception.

In order for your antenna to perform you will need to do a channel scan so you can see what channels you will be able to receive. After you connect your antenna to your television a channel scan is the next step. This step can vary greatly since there are so many different brands of televisions on the market, and no two are the same, you may need to reach out to your specific manufacture for additional assistance. A google search with the brand of your television followed by "customer service number" should locate their technical support number. You may also be able to consult the owner’s manual for more detailed instructions on how to run a channel scan.

 For more help, visit gomohu.com/support 

Here are generic steps to do a channel scan:

● You will need to run the “scan” function on your television set. This step can typically be located by pressing the "menu" button on your remote and looking for "scan" or "set-up".

● You will also need to make sure that your television is set to "air" or "antenna" and not cable. ● The scan can take just a few seconds to several minutes depending on the number of stations that

the television is scanning for. ● Once the scan is complete you should be receiving digital signals through your antenna.

If you need help figuring out how to run the channel scan on your television, please reach out to your television's manufacture for assistance. They will be quickly able to walk you through the channel scan process. If once you have the channel scan completed you are still experiencing issues with your antenna please reach out to Mohu.

Can I use an antenna at my location?

There are many sights that you can use to see if you are in a good location for reception. We suggest that you send us your complete address to support@gomohu.com or call 855-446-6648 (M-F 8am-5pm EST) so one of our antenna experts can do a detailed analysis for you.

If you'd like to give it a try yourself you can try these sites.

TV Fool    FCC Digital TV    Antenna Web

If you have any questions or need help with a signal scan please reach out to Mohu. We are here to help.

 For more help, visit gomohu.com/support 

I am not getting the channels the signal locator

said I would!

Our site tool on www.gomohu.com looks primarily for the distance between your zip code and the TV towers. It does not take into consideration if there are terrain issues such as hills, mountains and/or valleys which can impede signals from reaching you.

We would like to offer to do an in depth signal scan to see what kinds of signals are available in your exact area and to determine if the antenna you purchased is the right one for you. If you would please submit a ticket at support@gomohu.com and provide us with your street address and zip code we can do a detailed analysis of the signals you can expect to receive at your address. We can also help you trouble shoot once we determine that you are in a good area to receive signals. We are also reachable by phone at 855-446-6648 (M-F 8am - 5pm EST).

Can I be too close to my TV towers?

An issue that can sometimes occur when you are using an amplified antenna is poor reception when you are very close to the transmitting towers. The signal from the tower can overpower the amplifiers on over-the-air antennas and they won't work with the amplifier on them. To resolve, we would recommend removing the amplifier and re-scanning for channels. Other customers with a similar situation to yours have had success with this.

Power Cube Voltage

Our power cube are 5V DC.

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My amplified antenna's reception is getting worse!

If your antenna has been working and suddenly stops OR if you have run the channel scan and verified the number of stations you should be getting please try the “amp test.”

The Leaf 50, Curve 50, Sky 60 and the Leaf Ultimate all come with an amplifier. If the amplifier is faulty it can interfere with TV reception. If reception has been fine for a while and then all of a sudden reception becomes choppy or “glitchy,” then there is most likely an amp issue and you should run the amp test.

● First, try removing the amplifier: Sometimes the amplifier can be the issue if you have a Leaf 50, Leaf Ultimate, Sky 60, Curve 50 or have a Jolt signal amplifier in the setup. To test the amp, simply remove it completely from the setup (don't just unplug, remove it altogether).

● Do another channel scan with the amp off. If you get better reception or more stations with the amp off, then the amp is the issue and it should be replaced.

If you find that you need a new amplifier please submit an email to support@gomohu.com. If you purchased this from Mohu please provide an order number if possible. If you purchased somewhere else, please provide us with proof of purchase. If it was an online order, just log into your account history and download a copy of the invoice. If it was a retail order, please take a photo of your receipt. Make sure that you state in your email that you are requesting a replacement amplifier and provide us with your mailing address for the replacement.

As soon as we have the proof of purchase information we will process the replacement. It generally takes 5 - 7 business days for a replacement amplifier to be delivered.

 For more help, visit gomohu.com/support 

Why does the wind bother my reception?

High winds can play havoc with digital-television reception whether you have an outdoor TV antenna or an indoor or attic mounted antenna. While an outdoor antenna is vulnerable to direct movement by wind, particularly if it is fixed to a tall mast, the problem for indoor antennas is usually interference caused by nearby trees swaying in the wind.

What does "line-of-sight" mean?

If hills or other geographic features are in between the broadcast towers and the antenna, you would not be receiving enough signals. Elevating the antenna higher, either by placing it in a higher location or using a taller mast, would increase the signal reception. Other buildings, trees, or even shrubs will block signal from reaching the antenna. Try to get the clearest most unobstructed view to the broadcast tower possible.

 For more help, visit gomohu.com/support 

I live next to a major freeway. Will that impact my

reception?

Believe it or not, customers that live in areas that are flanked by freeways or interstates tend to have issues with reception, even if the channel scan returns a good area report. Vehicles act as moving metal barriers that will reflect and refract signals causing poor reception. Getting the antenna up as high as possible, to get it over the traffic, can sometimes help.

I live near an airport. Will that disrupt my signals?

Unfortunately customers that live very close to airports do tend to have disruption issues. Airplanes break up your signals as they come and go and there is nothing on the market that can correct or keep that from occurring.

Can I use too much coaxial cable?

It is recommended that you use as little coaxial cable as you can. Using too much coaxial cable can result in as much as a 1/3 of the signal being lost. Less is more with coaxial cables. Also do not coil the coaxial cable as this can cause signal loss. Instead let the cord lay uncoiled if at all possible. Again...less is more!

Here is a general rule of thumb of length of coaxial cable that can be added in addition to the coaxial cable that is included with the antenna.

Please remember that the additional coaxial cable needs to AFTER the amplifier, between the amplifier and the TV for best performance!

 For more help, visit gomohu.com/support 

I live more than 60 miles from the TV towers in my

area, am I out of luck?

The curvature of the earth limits most people to about 70 miles of range. If you have done a signal scan of your location and you are over 70 miles from your broadcast tower, reception is possible if the appropriate equipment is used and the right conditions are present.

Unfortunately our longest range antenna is only good for 60 miles (Sky 60) so you would need to research other antenna options.

What is a digital converter box?

A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that doesn't have a built-in digital tuner and that receives its signal over the air with an antenna.

● They can be purchased at most retail electronics stores and online. ● Typical cost is $30 and up.

 For more help, visit gomohu.com/support 

Connecting a Digital Converter - Generic

*Please note that all digital converter boxes are different. Please refer to the instructions that came with your device to connect.

This information below describes the installation of a standard digital-to-analog converter box with your current antenna and analog TV. This guide will help you prepare so that when you purchase a converter box you will know what to expect and whether you may need help setting it up.

You will need your analog TV, the antenna you have been using (indoor or outdoor), and the coaxial wire that currently connects your antenna to your TV. Your new converter box will come with a coaxial wire and a remote control. Before you begin the installation of the converter box, you should unplug your TV.

Step Unplug the existing coaxial antenna wire from your TV “Antenna In (RF)” port.

 For more help, visit gomohu.com/support 

Step Plug the existing coaxial wire into the “Antenna In (RF)” port on your Converter Box.

Step Using the coaxial wire that comes with your Converter Box, plug one end into the “Out To TV (RF)” port on the Converter Box. Plug the other end into the “Antenna In (RF)” port on your TV.

Step Plug the power cords on your Converter Box and TV into a power outlet, and turn on your TV and Converter Box. Using the instructions that come with your Converter Box, tune your TV to channel 3 or 4. Using the remote that comes with your Converter Box, follow the onscreen set-up guide to scan for available digital channels, and begin enjoying the benefits of Digital Television!

*Information taken from www.fcc.gov site

 For more help, visit gomohu.com/support 

What connections are needed to use a digital

antenna?

● Antenna/cable in (F-connector) ● HDMI (high definition multimedia interface) ● USB (universal serial bus)

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What is a Sub Channel?

In broadcasting, each television station is given a specific channel number and bandwidth. The broadcasting stations are able to transmit more than one independent program at the same time on the same frequency by compressing and combining them into a single signal. This is sometimes called multicasting.

WFPX is a television station in Fayetteville, NC that serves the Raleigh-Durham, NC television market. The station runs programming from the ION network.

My neighbor can get more channels than me?

Keep in mind that terrain and other obstructions can block your signals. Even if your neighbor's house is positioned at just a slightly higher elevation than yours it can have an impact. Try moving your antenna to a higher position on the wall or in a window. Try positioning it in a second floor window if possible.

Antennas work better when they are placed in a high location. If you try these suggestions and still can't get the signals you were hoping for, give Mohu Sales and Service a call at 855-446-6648 or submit an email at support@gomohu.com and we can put our heads together and troubleshoot your situation! Please remember to provide your complete address should you send an email.

 For more help, visit gomohu.com/support 

I'm getting every station except one.

Most of the time when we get this issue we discover that it can be one of a few things:

● VHF broadcast: Believe it or not some broadcasters still haven't upgraded to digital and the signal you may be attempting to pull in could be a VHF transmission. The vast majority of stations are transmitted in UHF signals but some are still VHF. Our antennas work really well with digital (UHF) signals but VHF signals can be elusive in some cases. Below is the range for UHF and VHF signals for our antennas.

● Translator Towers: If the tower that is transmitting your signals is a translator tower (one that receives signals from one tower then sends the signal along) it tends to transmit at a low signal strength. Some towers will also transmit at a lower power level as a cost saving method. Unfortunately there is little that can be done to improve reception if this is the issue.

● "Hidden Towers": Towers can actually "line up" one in front of the other geographically and the signal that the further tower is transmitting can be blocked or the signals reflected by the closer tower. You can try repositioning the antenna however it may be difficult to improve reception when this occurs.

Can I coil the coaxial to keep things tidy and

organized?

Coiling the coaxial can result in signal loss. Do not coil the coaxial cable, instead let the cord lay uncoiled if at all possible. It may not look great but the reception will be!

Don't coil! Let it hang!