SNTC HW Install Guide

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© 2013 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public. Page 1 of 14

Cisco Smart Net Total Care

Hardware CollectorInstallation Guide

Revision 2

October 7, 2013

Install ation Guide


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Contents

1. Introduction...................................................................................................................................................................3

2. The Smar t Net Total Care Hardware Colle ctor ........................................................................................................3

3. Opening a Smart Net Total Care Support Case.......................................................................................................4

4. Ins tallation of Your Collector .....................................................................................................................................9

5. Configuration of the CIMC (optional) ......................................................................................................................10

6. Configuration of Your SNTC Collector ...................................................................................................................11

7. Verifying Your Configuration ...................................................................................................................................13

8. Next Steps ...................................................................................................................................................................13


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1. Introduction

Welcome to the Smart Net Total Care Service. This document w ill outline the steps necessary to install, configure, and

entitle your new Smart Net Total Care collector.

The Smart Net Total Care hardw are collector is pre-configured w ith all of the necessary sof tw are for operation. In order for

the collector to function, an entitlement certif icate must be loaded onto the collector platform. The certificate is created by a

Cisco customer support engineer upon request. Please open a case w ith the Cisco Technical Assistance Center (TAC) as

outlined below to receive an entitlement certif icate for your collector. You should complete this step as soon as possible to

maximize the value of your Smart Net Total Care contract.

The collector should be mounted in a rack using the included rails. We recommend you place the collector in a lock-and-key

fac ility w ith limited access.

2. The Smart Net Total Care Hardware Collector

The Smart Net Total Care hardw are unit shipped to you is a Cisco United Communicat ions Server (UCS) C220 M3 high-

density rack-mount server. Its specif ications are:

Configuration:

• Processor: 1 x E5-2600 series CPU (4 core)

• Memory: 8GB

• NIC Ports: 2 (NIC1 & NIC2) 10/100/1000 Ethernet

• Internal Disk: 500GB SATA 7.2K RPM SFF HDD

• USB 2.0 Ports: 2

Operating System: Linux CentOS v6.3 64x

Pow er Supply: UL Maximum (AC input) 100-240Vac; 50-60Hz; 10-5A; 650W

Size: Height: 4.32cm Width: 43.0cm, Depth: 72.4cm, 1 RU

Weight (maximum): 16.2 kg (35 lbs)

Figure 1: Front view


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Figure 2: Rear view

For additional information:

http://ww w.cisco.com/en/US/prod/collateral/ps10265/ps10493/C220M3_SFF_SpecSheet.pdf

3. Opening a Smart Net Total Care Support Case

The collector is only f unctional w ith a valid entitlement certif icate. To receive this certificate, it is necessary to open a TAC

case. A support engineer w ill assist you w ith creating the certificate and send it to you via email or make it available to you

for dow nload.

For a short tutorial on the following process, go to: http://www.cisco.com/web/tsweb/etour/scm/scm-

etour.html

To open a case, please f ollow the steps below:

• Go to: Cisco.com.

• Hover over the Support tab on the top option bar

• Click on “Open or View Cases” on the right side menu

http://www.cisco.com/web/tsweb/etour/scm/scm-etour.htmlhttp://www.cisco.com/web/tsweb/etour/scm/scm-etour.htmlhttp://www.cisco.com/web/tsweb/etour/scm/scm-etour.htmlhttp://www.cisco.com/web/tsweb/etour/scm/scm-etour.htmlhttp://www.cisco.com/web/tsweb/etour/scm/scm-etour.html


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• Enter your Cisco.com ID and click on +New Case.

• Utilize drop dow n menu to select Support Case Type, Severity of Problem, Extended Loss of Service and Contact

time to get started. Make sure to double check your contact information to ensure that it is correct.

• Click Next w hen all items are complete.


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• Identify the serv ice contract by Product Serial Number search or Service Contract details.

• Click on the next icon when all items are necessary items are completed.

• Fill in Case Title and Case Description f ields to describe the relevant issues concerning your case.


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• Click on the Product field, then scroll dow n and click on Smart Services Capabilities then Collector Deployment to

open initial ticket. Choose Collector and Inventory Uploads only after you have been trained on the collector.

• For Problem Area f ield, select Configuration, Configuration Assistance. Then click next.


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• Confirm that all case details are accurate and complete case creation by clicking Submit.


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4. Installation of Your Collector

Figure 3: Connectors on back panel

Mount the Smart Net Total Care collector in a rack w ith the included rails.

• Connect a power cable to the pow er supply (A).

• Connect an Ethernet cable to the Ethernet port of NIC 1 (B).

• Connect a monitor using the VGA port (C)*.

• Connect a USB keyboard to one of the USB ports (D)*.

• (Optional) Connect an additional Ethernet cable to the port of NIC 2 (E), if multiple NICs are required.

• (Optional) Connect to Management Port (F) in order to connect to Cisco integrated management console (CIMC).

*for initial configuration only

Figure 4: Pow er button

Press the pow er button on the front of the device to boot up the operating system.

NOTE: Fans and status lights w ill run w hen a pow er cable is plugged in; how ever, the operating system w ill not be booted

until the pow er button is pressed and illuminated green.


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5. Configuration of the CIMC (optional)

We recommend you configure the CIMC. This w ill give you access to the hardw are level of the collector for troubleshooting

and maintenance. To access the CIMC, you must f irst connect using the Management Port (see Figure 3 for reference).

• During the boot process, press the F8 key w hen the screen below appears in order to open the CIMC conf iguration tool.

• Use the arrow keys on your keyboard to navigate through the options.

• Configure your CIMC IP address and make sure that NIC Mode is set to “Dedicated” and NIC Redundancy is set to

“None”.


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• Save your settings by pressing the F10 key.

• Wait for 45 seconds and press F5 to ref resh the screen. You should see the message below at the bottom of the

screen.

• Press the ESC key to return to the boot process.

6. Configuration of Your SNTC Collector

It is necessary to configure the IP settings of your collector bef ore you can remotely connect. Follow the steps below to set

the IP address. You w ill also be required to change the default passw ord during this process. This process may take up to

five minutes.

• Press the power button (if not running yet) and w ait until you see the follow ing screen:


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During the boot process, you may experience a delay of up to five minutes, after which you w ill see the localhost login

prompt.

• At the prompt, log in w ith the follow ing credentials:

Username: admin

Passw ord: Admin!23

• Follow the instructions w hen prompted to change the passw ord.

• At the admin# prompt, type the command “conf ip eth0 ” to start

configuring the netw ork settings. Replace the necessary fields w ith your values.

*Typing just “conf ip” w ill show an example of the command.

• Once your settings are correc t, reboot your collector by typing “reboot” and “Y” to conf irm.


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7. Verifying Your Configuration

Af ter the reboot has completed, test the netw ork settings by connecting to the collector via SSH f rom a different computer

using the passw ord you specified during this process. The f ollow ing screen should display.

8. Next Steps

A Cisco Technical Support Engineer (TSE) w ill respond to the TAC case and send an entitlement certif icate via email. The

TSE w ill also schedule a meeting to train you in the use of the collector sof tw are. During this meeting the TSE w ill conf irm

the proper functionality of your collector and backend connectivity.

In the meantime, feel free to explore the resources available on the Smart Net Total Care portal at

https://tools.cisco.com/sntc. You w ill f ind an eLearning section and other useful documents. You may also create and

update TAC cases if you need additional support.

Documents

SNTC HW Install Guide