HNG DN X L S C N GIN

Ti liu

Dch v Internet FTTH

Ti liu ny hng dn Qu khch hng c th t ci t, x l cc s c n gin v dch v Internet FTTH. Qu khch c k

v thc hin tng bc theo ch dn.

Nu s c vn khng c ci thin,Qu khch vui lng lin h Tng i h tr 24/7

Min Bc:Min Trung:Min Nam:

04 710 88 8881900 5858 8208 710 88 888

Cc ni dung hng dn

1. X l s c mt tn hiu internet2. X l s c mt tn hiu wifi3. Hng dn ti u cu hnh wifi4. Hng dn x l s c mng chm, chp chn

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Cng Lankt ni my tnh

Cng WAN

Dy LAN u ni

Dy LAN u ni

Cng GE1 kt ni sang cng WAN

router

Si quang ti nh khch hng

Khng thit b chng ln nhau v ni thong mt. Kim tra m hnh u ni thit b theo hng dn ti hnh 1 hoc 2 (ty theo loi thit b).

Lu : Thit b ca Qu khch ang s dng c th l: (1) thit b Chuyn i quang (hng Alcatel - Lucent hoc Asky) v (2) thit b Router (hng TP-Link, hoc Zyxel, Draytek Vigor)

Kim tra cc dy ngun c cp cho cc thit b Chuyn i quang v thit b Router. Cc thit b c cung cp in th s c n sng xanh: Thit b Alcatel - Lucent s sng n 03 n: POWER, GPON, ETHERNET; cn Thit b Asky s sng 3 n: POWER, LINK / LOS, GIGA-ETHER.

Cng Lankt ni my tnh

Cng WAN

Dy ngun 12V 1A

Hnh 1: M hnh u ni ng (dnh cho thit b Alcatel - Lucent)

Hnh 2: M hnh u ni ng (dnh cho thit b Asky)

Thit b chuyn i quang

Thit b chuyn i quang

Thit b Router

Thit b Router

Si quang ti nh

khch hng

Cng GE1 kt ni sang cng WAN router

Dy ngun

On/off

1. CC BC X L S BQu khch tin hnh kim tra:

PHN 1: X L S C MT TN HIU INTERNET

1

02

Hnh s 3

2. CC BC X L CHUYN SU

Rt ngun thit b Router ra khong 1-2 pht ri cm li v tr c (Lu : Ngun thit b no cm ng thit b ).Kim tra u ni t thit b chuyn i quang ti Router: Cng GE1 ca Alcatel-Lucent (hoc cng Giga-Ethernet 1 ca Asky) cm sang cng WAN ca Router.Kim tra dy kt ni t Router sang thit b Switch (nu c) hoc my tnh (Lu : Dy ni phi cm cht).Kim tra my tnh c nhn xem c b Tt (Disabled) card mng hay khng: Vo Control Panel\Network and Internet\Network and Sharing Center\Change adapter settings kim tra card mng (Local Area Connection) c tt khng (Disabled). Nu b tt, Qu khch click chut phi vo biu tng v chn Enable (Bt).

Nu 03 n trn thit b Chuyn i quang u sng, Qu khch lm cc bc tip theo:

Ti y, Qu khch s c th kt ni c internet.Nu Qu khch vn khng th kt ni Internet, mi qu khch sang bc Cc bc x l chuyn su.

2

Kim tra cu hnh router:T bn phm g phm tt: Window + R G cmd n Enter g lnh ipconfig n Enter kim tra IP Default gaterway.Qu khch ly ly a ch IP ti dng Default Gateway (bn hnh s 3 l a ch: 192.168.1.1).

03

Hnh 4

Hnh 5

M trnh duyt web (Internet Explorer hoc Firefox hoc Safari ...), g a ch IP Default Gateway (192.168.1.1) vo trnh duytCa s ng nhp s hin ln, Qu khch s dng User Name: admin v Password: admin ng nhp.

Sau khi ng nhp vo Router, trong mc Basic Settings: Bm chn th Network (hnh 4)

Chn WAN (hnh 5)

n Save lu li thng s

3

4

WAN Connection Type: chn PPPoEPPPoE Connection: kim tra User Name v Password trng vi thng tin trong Bin bn bn giao CMC Telecom gi cho khch hng.WAN Connection Mode: nh du mc Connection Automaticaly.

04

Khong cch t my tnh ti thit b wifi khng c qu xa v khng c cc vt cn. Kim tra my tnh c nhn xem c b Tt (Disabled) card mng hay khng: Vo Control Panel\Network and Internet\Network and Sharing Center\Change adapter settings kim tra Wifi (Wireless Network Connection) c tt khng (Disabled). Nu b tt, Qu khch click chut phi vo biu tng v chn Enable (Bt).

Kim tra xem c thy sng wifi hin th trn my tnh.

Dng dy LAN cm trc tip my tnh vo Router (Lu phi s dng dy LAN khc khng c s dng dy LAN cm t thit b chuyn i quang sang router).

Ti y, Qu khch s c th kt ni c internet bng WIFI.Nu Qu khch vn khng th kt ni c Internet bng WIFI, mi Qu khch lin h vi tng i h tr ca CMC Telecom.

M Internet Explorer hoc Firefox, g a ch IP Default gateway: (192.168.1.1) vo cu hnh router. Chn mc Wireless Settings.Bt chc nng wifi theo dng dn sau y (Hnh 6). Chn Wireless Settings:

Ti y, Qu khch s c th kt ni c internet.Nu Qu khch vn khng th kt ni Internet, mi qu khch sang bc Hng dn x l chuyn su.

1. CC BC X L S B

2. CC BC X L CHUYN SU

SSID: in tn mng wifi m khch hng yu cu.Region: Chn Viet Nam (c th b qua mc ny)nh du chn Enable Wireless Router v Enable SSID Broadcast.n Save lu li thng s.

PHN 2: X L S C MT TN HIU WIFI

2

1

Hnh 6

05

Hnh 7

1. HNG DN THIT LP, THAY I MT KHU WIFI

Chn Security Setting v thit lp thng s ging hnh 7.t mt khu cho mng Wifi trong mc Security Setting:

Qu khch thay i mt khu Wifi thnh cng.

nh du chn WPA-PSK / WPA2-PSK.nh mt khu ti mc PSK Password. n Save lu li thng tin. Thit b s t ng khi ng li Router.

PHN 3: HNG DN TI U CU HNH WIFI

1

06

Hnh 8

2. KHC PHC WIFI CHP CHN

3. HNG DN U NI THM THIT B ACCESS POINT

Nu s lng truy cp Wifi ng thi ln hn 8 thit b, chng ti khuyn co Qu khch nn s dng thm thit b Access Point.

Qu khch cn:

2

3

Khong cch t my tnh ti thit b wifi khng c qu xa v khng c cc vt cn.Kim tra s lng truy cp wifi: ch nn s dng 6 n 8 thit b truy cp wifi ng thi. Nu s lng my truy cp ln hn cn thm thit b Access Point. (Xem hng dn thm Access Point mc 3). Rt ngun thit b khi ng li thit b.Vo cu hnh Router nh hng dn bc 2, Phn 1 ca ti liu ny.Vo mc wireless setting chn Channel v thay i bng mt knh khc bt k (hnh 8).n Save lu li thng tin.

Trang b thm b Wifi mi (ngoi b hin c).u ni dy LAN t cng LAN ca thit b Router Wifi hin c sang cng LAN ca thit b Wifi mi. Cu hnh hnh ging vi cu hnh ca thit b hin ti. Yu cu phi Disable DHCP bng cch ng nhp vo cu hnh Router, vo mc Advanced Setting/ chn DHCP/ DHCP Setting/ Chn Disable/ Save. Thit b s t ng khi ng li.

07

Rt ngun thit b ra khong 2-3 pht ri cm dy ngun tr li. (Lu : u ng dy ngun nh ban u).Khng thit b chng ln nhau v ni thong mt. Kim tra cht lng mng bng cch s dng lnh Ping. n phm Windows + R, g cmd v n Enter.

Rt ngun thit b ra khong 2-3 pht ri cm tr li v kim tra tc .Nu mng vn chm, Qu khch cm dy LAN trc tip t my tnh vo Router v thc hin cc bc kim tra nh sau:

Nu Internet vn chm v chp chn, Qu khch vui lng lin h vi s h tr khch hng 24/7 ca CMC Telecom.

Nu b li Request Timeout, Qu khch tin hnh cm dy LAN trc tip t my tnh ti Router v thc hin li lnh Ping nh trn.Nu kt qu Ping khng b Request Timeout (mng ang chy tt) th Qu khch cn kim tra li h thng mng LAN ca Qu khch.

1. HNG DN X L S B VI MNG CHP CHN

2. HNG DN X L S B VI MNG CHM

Ti ca s cmd, g lnh ping 183.91.0.70 t xem c xut hin li Request Timeout khng.M thm 1 ca s cmd v g lnh ping 192.168.1.1 t (y l a ch IP Default Gateway) xem c xut hin Request Timeout khng.

Vo trang: http://speedtest.net kim tra bng thng ca Qu khch (Lu : Trang web ny ch c tnh cht tham kho, i khi kt qu khng chnh xc hon ton.Qu khch th tin hnh download 1 s file trn cc server xem cht lng bng thng c m bo khng (Khuyn co s dng server trong nc nh: http://www.vinagame.com.vn/download/ hoc mt s server game khc).

PHN 4: X L S C INTERNET CHM, CHP CHN

1

2

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04 710 88 8881900 5858 8208 710 88 888

08

09

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