so you call yourself a job coach?

michael byrne

business coach

tel. 087 207 1305

e mail michael.byrne@qbc.ie

defining the challenges

job coach

relationships

defining the challenges

Job Coach

getting appointments with employers

hygiene challenges with clientsclient transport to and from work

‘disabled !!’ reaction from employers

health & safety

finding a suitable job

client expectation

responding to guardian fearslimited resources

coach sustaining motivation

disruption for existing workforce

employer insurance

client commitment

relationship with stake holders time management responding to client fears

engaging state agenciesmanaging persistent failure

leaving the job behind after hours

how could coaching help ?

coaching as tool for human development

1. your relationship with your clients

2. your relationship with employers

3. your relationship with parents / guardians

4. your relationship with yourself

yourintention the meaning

of your intention

to find a starting point ?

when you think about…

phoning an employer…

meeting a guardian

meeting with a client

what movie do you play in your mind?

coaching the coach

keeping language clean

facilitating others to find meaning

when I mention the phrase supported employment what comes to mind…

for you disability means…

when you think about your daughter going out to work for the first time…

you mentioned earlier team dynamic is important in your company, in what way do you feel that your team dynamic would be affected…

how will you know you have found a job that right for you…

nailing issues

makes me

causes

means that{ }issue negative

internal state

when I think about employing a person with a disability it…

asking an employer to consider meeting up for a meeting

sending my son out in the work place…

nervous

I fill up with fear

me to paniccauses

makes me

means that

well formed outcomes

negative what would you rather have…what would be better than…what would you like more of…

positive

yes …but if you could have it would you take itIs there any aspect of having it that you would have a reservation about...

ecology check

vague where & when would you want it…what would it look like…

specific

unknown how would you know when you had got what you wanted…

evidence

out of control what is the first thing you can do to make it happen…is it within your controldo you have permission…

own part

basic skills of coaching

in a nutshell

Question

Challenge

Silence

basic skills of coaching

5 5 to 25% talking, asking about what’s not said

4 Silence, invite self-listening, awareness Q

3 Eye contact, 50% talking, using specific words, encouragers

2 60% talking, paraphrasing

1 some tracking, eye contact

0 Telling, interrupting, talking over

active listening

basic skills of coaching

supporting

5 Sharing own feelings and commitment to client

4 Invite application of resources, pacing , beliefs

3 Pacing emotions, context, comment on emotions

2 Matching/ mirroring physiology

1 Fiddling, little eye contact, little follow up on emotions

0 No tracking, interrupting, blaming

basic skills of coaching

Questions….challenging

5 Creates movement to solution /actions, asks structural Q.

4 Invites awareness / choice, solution-focused, collaborative

3 Open-ended Q, Relevant to topic, pertinent to outcome

2 Leading, Rhetorical Q.

1 Closed-ended Q, irrelevant details

0 Telling, Stories, Judgment, no Q.

basic skills of coaching

meta questions…stretching current reality

5 Layered FBI Q fitting client’s outcome

4 Highly relevant to outcome

3 Simple & complex MQ, matter of fact, congruent

2 Simple MQ, poorly delivered hesitation, incongruent

1 Non-relevant Q. or meta-Q

0 Primary Q.

basic skills of coaching

giving feedback

5 Measured steps for improvement, excites client

4 Individualized, balanced, opens new possibilities

3 Sensory-based, factual, concise, relevant, useful

2 Vague, one’s own criteria, convoluted

1 Arguing, evaluative, judgment, “you are..” language

0 Withholding response, judgment

basic skills of coaching

receiving feedback

5 Implementing and celebrating

4 Q. for clarification, seeking details

3 Acknowledge, explore, neutral state

2 Silence reflection, no Q for clarification

1 Argue, deflect, discount, talk over

0 Disengaged, refuse to listen, walks away

basic skills of coaching

eliciting states

5 Inviting full state, amplifying

4 Menu list, elegance, stories

3 Expressing state congruently in voice, body, suggestions

2 Some matching voice, body, used some

1 Monotone, speaking about

0 No mention of state or emotion, incongruence

Coach ?

Consulting

Training

Mentoring

Counselling

Coach ?

Consulting

Training

Mentoring

Counselling

Coaching

Coaching

Mobilising existing skills to unleash the untapped to achieve a well formed outcome

Coaching is a person focused conversation about success excellence and performance that empowers a person to move forward in life

Coaching is a catalyst for new ideas, change and enhanced performance

Coaching is transformative learning

Coaching

In a nutshell coaching is questioning & feedback

Types of coaching:

1. Performance Coaching (How to)

2. Developmental Coaching (Identity, beliefs)

3. Transformational Coaching (Axes of change)

CoachingWhy

How

Present State Desired State

Professional CoachingWhy

How

Present State Desired State

Axes of change

Challenging & Awakening

Challenging

Blinding current reality

“Towards”

Awakening

Worse case scenario

“Away from”

Probing & Provoking

Probing

Reflective state

Provoked

Action state

Decisio

n

Cuttin

g o

ff “a

cision”

Co Creation Manifestation

Co Creation

Inner congruence

Manifestation

Evidence – what would the first step be

CreationInner gam

e plan

becomes reality

Reinforcing Solidification

Reinforcing

What will be the same

Testing

What will be different

Solid

ifica

tion

Ecolog

y re

cove

ry

The Employer Challenge

While I like the physical environment and the ability to work on cool projects, some of the other jobs perks seem a little strange. 

For example, the idea of pets in the office, being able to play piano, sitting on exercise balls during meetings or the

encouragement of living in the office by providing a washer/dryer and toiletries…

An employee of Google