1 SOA on your terms and our expertise

BPM Enabled by SOA

IBMBusiness Process Management

BPM from IBM: Multiple Starting Points

Modeling & Simulation

BusinessActivity

Monitoring

Process Choreography

Content Centric Processing

Process Execution

Policies, Rules, and Solutions

IBM Solution Frameworks

Partner BusinessSolutions

2 SOA on your terms and our expertise

BPM Enabled by SOA

Agenda

Introduction

WPS-P8 Interoperability demo

Behind the scenes discussion on demo

3 SOA on your terms and our expertise

BPM Enabled by SOA

Demonstration Objective

Power of leveraging the synergy between P8 BPM and WebSphere Process Server in a business solution

– Business Scenario: Auto Claims Processing

Demonstration Higlights:

– FileNet P8 invoking a WPS Process

– WPS Process invoking a FileNet Process

– WPS Process handling human tasks

4 SOA on your terms and our expertise

BPM Enabled by SOA

Demonstration Overview – Focus Corporation – “The Cast”

Customer ServiceMain office

Field Office

• Claim processing• Fraud investigation• Review and decision

• Communication with customer

• Field representative

• Deal with Customer Service Issues• Call Center• 24x7 operations to handle issues

Fraud Detection Systems• Evaluate claim for

fraud potential• Compare case against

suspicious patterns

Lisa Claims

AdjustorBob

Customer Service Rep

LaunchClaims Processing

Process

MariaFraud

Investigator

Carly Gant Customer

Verify Fraud Potential

CRM Accounts SAP

JohnField Agent

5 SOA on your terms and our expertise

BPM Enabled by SOA

Lisa, Claims Adjustor

WebSphere Process Server

Claims Form

John, Field Agent

Bob, Customer Service

Risk Assessment ProcessClaim ProcessedClaim Processed

even

t

P8 Business Process Management

Claims Processing Process

Fraud Investigation Process

Payment Deposit Process

Maria, Fraud Investigator

WSRR

Service Service Metadata Metadata

& & RegistryRegistry

Service Service lookup & lookup & invocationinvocation

APPLICATIONS

SIEBELSIEBEL

SAPSAP

Application Application AdaptorsAdaptors

Auto Claim Folder Form Images, …

Auto Claim Folder Form Images, …

P8 Content Repository

add

do

csd

ocs

6 SOA on your terms and our expertise

BPM Enabled by SOA

eForms data seamlessly eForms data seamlessly passed to the processpassed to the process

Rapid application tool (BPF) Rapid application tool (BPF) for intuitive user interfacesfor intuitive user interfacestying process data with tying process data with relevant content (claim file)relevant content (claim file)

Auto declaration of pertinent Auto declaration of pertinent documents as Records for documents as Records for ComplianceCompliance

Relevant data from the content Relevant data from the content repository assembled in the repository assembled in the claim fileclaim file

Web Services step to invoke Web Services step to invoke WPS ProcessWPS Process

Transactional financial payment Transactional financial payment process managed with high process managed with high fidelity to ensure payment donefidelity to ensure payment done

Process choreography using Process choreography using service repositories for risk service repositories for risk assessment (agile processes)assessment (agile processes)

Financial payment Financial payment process leverages process leverages pre-built application pre-built application adaptors to retrieve adaptors to retrieve client data (bank client data (bank account)account)

7 SOA on your terms and our expertise

BPM Enabled by SOA

FileNet BPMWebSphere BPM

PeopleProcess

Choreography

Content centric Processes

Content Folder Form Images, …

Content Folder Form Images, …

Best of Breed BPM in Action processing Claims

Superior transaction management leveraging

Service Oriented Architecture

Reduced TCO for system-to-system

interactions with Application Adaptors

True process choreography with unique

Services Repository

Superior management of content-centric

processes

Faster time to market with rapid application

tools for human interaction steps

Tight Integration of Process, Content and

Compliance

8 SOA on your terms and our expertise

BPM Enabled by SOA

Demonstration Summary

FileNet BPM calling a WPS Process

– Leveraging WPS for managing the transactional / high system interaction parts of the process

– FileNet BPM providing the human interaction / content to drive cycle times while ensuring effective decisions

WPS Process calling a FileNet BPM Process

– FileNet BPM providing superior exception management to drive down exception management costs ( 20% exceptions account for 80% of cost) by linking content and people

WPS Process handling an exception within WPS

– Leveraging true essence of SOA and service repositories to handle exceptions quickly

9 SOA on your terms and our expertise

BPM Enabled by SOA

Resources

Wiki

– http://w3.webahead.ibm.com/w3ki/display/CMWIKI1/P8+-+WPS+Interoperability+Demo+Page

Demo and VMWare Download

– http://dcd.webahead.ibm.com/admin/files?tag=P8-WPS-Demo&ostag=Windows