(Soc Sec Departmental Business Plan 2008 - Version 5 ... and... · † A range of income-barred and means-tested benefits, funded from general tax revenues, which provide targeted

The States of Jersey

Social Security

Business Plan 2008

SOCIAL SECURITY DEPARTMENT 2008 BUSINESS PLAN

Page 1

CONTENTS

SECTION 1 .............................................................................................................. 2Foreword .............................................................................................................. 2Introduction........................................................................................................... 3Who We Are ......................................................................................................... 5What We Do ......................................................................................................... 6Our Strategic Aims ............................................................................................... 7

SECTION 2(A) ......................................................................................................... 8Summary of Key Objectives and Priorities ........................................................... 8

SECTION 2(B) ....................................................................................................... 10Key Objectives, Key Performance Indicators, Key Risks.................................... 10

SECTION 3 ............................................................................................................ 20Resources .......................................................................................................... 20


Page 2

Business Plan 2008

Social Security Department

SECTION 1

Foreword

Following the States endorsement of the Income Support proposals the new Scheme will be introduced in January 2008. This will represent a significant change for the Island’s Social Benefits system as they are consolidated. The new system will distribute funds in a way that is fair, transparent and accessible and aimed at providing a safety net for those in real need so encouraging independence and self reliance wherever possible.

As well as being a significant one for customers, this will be major change for our staff – as the existing team will be joined by officers from the Housing Department and the Parish of St. Helier following the transfer of these services to Social Security under the new scheme.

The importance and significance of the new Income Support proposals is reflected in the Department’s Business Plan objectives for 2008, which also include the proposals under phase 2 of Employment Reform for a review of redundancy rights and the protection of employees involved in business mergers and acquisitions; a review of the benefits provided by the Department including seeking views with regards a long term funding scheme to provide people with the means to pay for long term care; opportunities of increasing flexibility in the pension age and secondary pensions; planning for development of the changes arising from the independent review of the incapacity benefit system; and an examination of the ways of limiting exposure to the increasing levels of supplementation whilst ensuring the benefit and pension entitlement of those in the low to middle brackets remain protected.

My department looks forward to working with our colleagues from Educations, Sport & Culture and Economic Development in establishing the Skills Executive.

This challenging programme for 2008 will only be achieved through the hard work and dedication of the staff, who along with these initiatives will continue to provide their customary high level of service to the public.

In particular I extend my appreciation and thanks to all the staff for their endeavours and for the hard work that has been carried out over the past year resulting in the successful approval by the States in October of the new Income Support proposals whilst continuing to maintain a high quality service to our customers.

Senator Paul Routier Minister of Social Security


Page 3

Introduction

This document sets out the Business Plan objectives of the Department for 2008 in more detail, further to the approval of the States Business, recognising the ongoing business of the Department, as well as the future initiatives to be developed.

Strategic Plan 2006 - 2011 and Business Plan 2008

The States Strategic Plan 2006 - 2011 and Annual Business Plan for 2008 identify a number of strategic responsibilities for the Department.

Key initiatives for 2008 include:

• Implementing the Income Support scheme (SP ref 3.6.2)

• Undertaking public consultation and developing future strategies for the States to consider for the Island’s Social Insurance system (SP ref 3.6.1)

• Introducing the Employment Relations (Jersey) Law (SP ref 3.1)

• Introduce Phase 2 of Employment Reform by preparing legislation in respect of redundancy and business mergers and then addressing family friendly and flexible working policies including aspects arising from the introduction of Discrimination legislation (SP Ref 3.1.1)

• Continue to develop programmes to support people with long-term health conditions and disabilities to retain, and where necessary find suitable employment, both directly and in partnership with other providers (SP ref 3.6.3)

The Department will also play a significant part in initiatives being led by other States Departments such as Health and Social Services in the development of Healthcare including the care of older people who require residential accommodation (SP ref 2.1.5) and the increase of provision of community support to help people remain in their own homes (SP ref 2.1.6). Other cross-departmental initiatives will include contributing to the implementation of the Migration Policy and establishing the Skills Executive.

Income Support

Following States approval in October the new integrated Income Support Scheme will be introduced in January 2008. It will replace a number of benefits including Housing rent rebate & Abatement, Health Insurance Exception (HIE), Parish Welfare and Residential Care, Family Allowance, Attendance Allowance, Disablement Allowance, Childcare Allowance and Disability Transport Allowance, with the objective of introducing increased transparency and equity and to ensure that the funds available are directed to those in most need.

In terms of existing households the Treasury and Resources Minister has made available transitional funding of £22 million to protect those households who may be affected by the removal of existing benefits. It is proposed that this protection will be phased for a number of years.


Page 4

Social Insurance

As a result of social and economic trends, including the ageing population and changing fiscal environment, a review of the benefits provided by the Social Security Insurance System will be commenced on completion of the Income Support System. This project will include further research and consultation and views will be sought on a range of policy initiatives, including a long term funding scheme to provide people with the means to pay for long term care and opportunities of increasing flexibility in the provision of pensions.

Proposals for actions arising from the independent review on Incapacity Benefits, which were published in 2007, will be presented and implemented.

In addition, the Department will continue to explore means to improve forecasting in respect of the cost of benefits and supplementation in partnership with others and will also, with the review of the Social Insurance Scheme, seek views and make proposals regarding the principles for the future funding of the scheme. In the more immediate future, options to control costs with the cash limits set for the Department for 2008 and onwards, will be presented.

Employment Reform

During early 2008 proposals will be made to the States under Phase 2 of Employment Reform regarding redundancy rights and the protection of employees involved in business mergers and acquisitions (known as TUPE in the UK).

Having consulted on family friendly initiatives, including maternity and paternity rights and pay, the Employment Forum (an independent body) will make recommendations to the Minister in early 2008.

Administration of Benefits

In addition to these initiatives, the Department continues with its vitally important “day-to-day” business of collecting over £160 million in contributions from local employers and employees annually and distributing £260 million through a range of benefits to clients, whilst ensuring that those clients receive a high level of customer service and advice.


Page 5

Who We Are

The Minister for Social Security is Senator Paul Routier and the Assistant Minister is Deputy Peter Troy.

Department Organisation Chart

During 2008 the Department will employ 132.74 full time equivalent staff to deliver services. The increase in headcount from 2007 is due to staff transferring from the Housing Department and the Parish of St Helier as a result of the Income Support reforms.

Policy &

Strategy

Compliance &

Governance

Contributions

Finance

Contact Centre/

Reception

Pensions Zone

Employment Services (Work Zone

& Work Wise)

Health &

Safety Corporate

Services

Compliance Adjudication

Health Zone

Facilities

Income Support

Scanning /Despatch

Chief Officer

Customer

Services


Page 6

What We Do

The Department is responsible for -

• A compulsory, contributory Social Security Insurance Scheme that receives contributions from employers, employees and general tax revenues and provides contributors with benefits at times when they are unable to work and pensions when they reach a certain age.

• A compulsory, contributory Health Insurance Scheme that receives contributions from employers and employees and provides residents with subsidies for GP visits and prescriptions.

• A range of income-barred and means-tested benefits, funded from general tax revenues, which provide targeted support for low income households. Many of these benefits will, in 2008, be replaced by the Income Support benefit system.

• Employment and Health and Safety legislation which provides a legal framework in which employers and employees are protected.

• Employment support services for adults, including those with special needs, already in the workplace or seeking to enter the workplace.

Our Vision / Values

A series of staff workshops led to the adoption of five key qualities which provide a standard to guide all members of the Department:

1. Customer Focus:

We provide a caring responsible service with the customer as our first priority.

2. Teamwork:

We are working towards a common goal and support each other through trust, co-operation and communication.

3. Professionalism:

We have high standards and are efficient and effective in our business activities.

4. Accountability:

We are honest, reliable and consistent and take full responsibility for our actions.

5. Fairness:

We listen to our customers, treat them with respect and are non-judgemental and unbiased in our behaviour.


Page 7

Our Strategic Aims

Mission:

Helping people to achieve and maintain financial independence and providing social benefits to protect those unable to support themselves.

The Social Security Department sees its purpose as -

Offering Support, Opportunity and Service by

• Supporting people to achieve and maintain an acceptable standard of living

• Providing opportunities for higher skills and better employment

• Helping employers and employees to work well together for their mutual benefit and economy of the Island

• Delivering benefits and high quality services now and in the future


Page 8

SECTION 2(A)

Summary of Key Objectives and Priorities

AIM

Helping people to achieve and maintain financial independence and providing social

benefits to protect those unable to support themselves

OBJECTIVES AND KEY PERFORMANCE/SUCCESS CRITERIA

Objective 1: Support people to achieve and maintain an acceptable standard of living.

Performance/success criteria:

• Income Support scheme implemented in January 2008 and a smooth transition to Income Support benefits provided thereafter;

• Existing contributory benefits maintained and administered;

• Research and consultation undertaken to inform the review and development of the Social Insurance Scheme, in particular to consider future pension and other retirement income provision and a long-term care scheme, in light of the ageing population;

• Contribute to the implementation of the Health & Social Services Healthcare Strategy including an affordable and sustainable approach to primary healthcare;

• Introduce the Winter Fuel payment scheme;

• Identify options and make recommendations to control, wherever possible, the cost of supplementation within existing cash limits;

• Gain approval for and implement actions arising from the review of Incapacity Benefits.

States Strategic Reference(s): 2.1.2, 2.2.1, 2.2.3, 2.2.5, 3.6.1, 3.6.2, 3.6.3

Objective 2: Provide opportunities for higher skills and better employment.


• By working with our partner departments, implement the Skills Strategy;

• Provide specialist support to help adults and young people with special employment needs that might have difficulty entering the workplace;

• Provide facilities and careers advice for adults and young people wishing to improve their job skills and employment opportunities;

• Maintain and strengthen systems of support, including employment services, to facilitate individuals in returning to, or remaining in, work as a major component of the incapacity benefit and income support policies.

States Strategic Reference(s): 1.4, 3.6.3


Page 9

Objective 3: Help employers and employees to work well together for their mutual benefit and the economy of the island


• Good employment practice and relations promoted;

• Introduce Phase 2 of Employment Reform, to include redundancy rights and the protection of employees involved in business mergers and acquisitions (TUPE);

• Maternity and parental leave, flexible working and family friendly policies addressed;

• Gain approval for and implement the proposals for the replacement of Health & Safety legislation affecting the construction industry;

States Strategic Reference(s): 1.4, 3.1.1, 3.1.3

Objective 4: Deliver benefits and high quality services, now and in the future.


• Active steps taken to co-ordinate efforts to deter and detect fraud and abuse within the benefits system;

• Efficient and cost effective benefit administration maintained;

• A customer based focus further developed within the organisation;

• The Social Security Fund and the Health Insurance Fund managed to a high standard.

States Strategic Reference(s): 5.1

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plem

ente

d F

ebru

ary

2008

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CIA

L S

EC

UR

ITY

DE

PA

RT

ME

NT

20

08 B

US

INE

SS

PLA

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e 14

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Ref

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P

Ref

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ey O

bje

cti

ve

Imp

Yea

r

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Pe

rfo

rman

ce In

dic

ato

r

(KP

I)

Targ

et

Ris

k

OB

JE

CT

IVE

2:

PR

OV

IDE

OP

PO

RT

UN

ITIE

S F

OR

HIG

HE

R S

KIL

LS

AN

D B

ET

TE

R E

MP

LO

YM

EN

T

7

1.3

2.5

3.6

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Enc

oura

ge a

ll in

divi

dual

s to

ach

ieve

and

m

aint

ain

empl

oym

ent s

uita

ble

to th

eir

abili

ties

by:

�

Impl

emen

ting

the

Ski

lls E

xecu

tive

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ateg

y O

ngoi

ng

Impl

emen

tatio

n pl

an &

tim

etab

le

agre

ed

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n de

liver

ed to

tim

etab

le

�

Mai

ntai

n th

e va

lue

of th

e gr

ant t

o th

e Je

rsey

Em

ploy

men

t Tru

st (

JET

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ngoi

ng

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nt in

crea

sed

in li

ne w

ith R

PI

�

Wor

king

with

par

tner

org

anis

atio

ns to

en

sure

that

thos

e w

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peci

al

empl

oym

ent n

eeds

rec

eive

the

supp

ort

from

the

appr

opria

te a

genc

y

Ong

oing

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umbe

r of

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kwis

e cl

ient

s ob

tain

ing

empl

oym

ent

8

3.1

3.1

.1

Pro

mot

e hu

man

rig

hts

and

equa

l op

port

uniti

es in

the

wor

kpla

ce b

y:

�

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tinui

ng to

impl

emen

t the

em

ploy

men

t leg

isla

tion

fram

ewor

k

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oing

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rogr

ess

agai

nst l

egis

lativ

e tim

etab

le

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ntai

n pr

ogre

ss

agai

nst t

imet

able

�

Pre

pare

legi

slat

ion

for

redu

ndan

cy a

nd

busi

ness

tran

sfer

s, a

s pa

rt o

f Pha

se 2

of

em

ploy

men

t leg

isla

tion

2008

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ropo

sals

to S

tate

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d Q

uart

er 2

008

�

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pare

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mat

erni

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ily fr

iend

ly fl

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ng, a

s pa

rt

of P

hase

2 o

f em

ploy

men

t leg

isla

tion

2008

C

onsu

ltatio

n co

mpl

eted

F

inal

Qua

rter

200

8

�

Mon

itorin

g an

d re

view

ing

Em

ploy

men

t La

w, p

artic

ular

ly m

inim

um w

age

in

clud

ing

reco

mm

endi

ng in

crea

ses

in

min

imum

wag

e as

app

ropr

iate

Ong

oing

R

epor

t to

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tes

prop

osin

g m

inim

um w

age

leve

ls

Janu

ary

2008

�

Mon

itorin

g th

e ou

tcom

es o

f the

E

mpl

oym

ent T

ribun

al

Ong

oing

P

ublis

h T

ribun

al’s

Ann

ual R

evie

w

Oct

ober

200

8

SO

CIA

L S

EC

UR

ITY

DE

PA

RT

ME

NT

20

08 B

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INE

SS

PLA

N

Pag

e 15

BP

Ref

SS

P

Ref

Ke

y O

bje

cti

ve

Imp

Yea

r

Key

Pe

rfo

rman

ce In

dic

ato

r

(KP

I)

Targ

et

Ris

k

9

3.1

3.5

.3

Mai

ntai

n a

high

sta

ndar

d of

hea

lth a

nd

safe

ty in

the

wor

kpla

ce b

y:

�

Enf

orci

ng e

xist

ing

heal

th &

saf

ety

legi

slat

ion

and

prov

idin

g ad

vice

to lo

cal

empl

oyer

s an

d em

ploy

ees

Ong

oing

N

umbe

r of

rep

orte

d w

ork

rela

ted

acci

dent

s an

d ill

hea

lth

Ann

ual r

educ

tion

over

pr

ior

year

F

ailu

re o

f st

akeh

olde

rs to

re

cogn

ise

impo

rtan

ce o

f m

anag

ing

heal

th

and

safe

ty

�

Upd

ate

exis

ting

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esto

s Li

cens

ing

Reg

ulat

ions

to in

corp

orat

e ch

ange

s in

sc

ope

and

defin

ition

s, r

efle

ctin

g In

tern

atio

nal S

tand

ards

2008

P

ropo

sals

sub

mitt

ed to

the

Sta

tes

Janu

ary

2008

�

Cla

rify

lega

l dut

y to

car

ry o

ut r

isk

asse

ssm

ents

for

heal

th a

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afet

y in

th

e w

orkp

lace

to e

ncou

rage

impr

oved

m

anag

emen

t of h

ealth

& s

afet

y in

the

wor

kpla

ce

2008

A

men

dmen

t to

regu

latio

ns

subm

itted

to th

e S

tate

s S

epte

mbe

r 20

08

�

Rep

lace

cur

rent

Con

stru

ctio

n R

egul

atio

ns w

ith n

ew r

egul

atio

ns o

n m

anag

ing

heal

th a

nd s

afet

y th

roug

hout

th

e co

nstr

uctio

n pr

oces

s

2008

-9

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posa

ls s

ubm

itted

to th

e S

tate

s S

epte

mbe

r 20

08

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of s

uppo

rt

from

sta

keho

lder

s

�

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tinue

to s

uppo

rt th

e H

ealth

&

Saf

ety

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ncil

and

enco

urag

e co

ntin

ued

part

icip

atio

n in

rai

sing

aw

aren

ess

and

polic

y de

velo

pmen

t

2008

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ublic

atio

n of

a 3

yea

r st

rate

gic

plan

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ne 2

008

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of s

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rt

from

sta

keho

lder

s

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CIA

L S

EC

UR

ITY

DE

PA

RT

ME

NT

20

08 B

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INE

SS

PLA

N

Pag

e 16

BP

Ref

SS

P

Ref

Ke

y O

bje

cti

ve

Imp

Yea

r

Key

Pe

rfo

rman

ce In

dic

ato

r

(KP

I)

Targ

et

Ris

k

OB

JE

CT

IVE

4:

DE

LIV

ER

BE

NE

FIT

S A

ND

HIG

H Q

UA

LIT

Y S

ER

VIC

ES

NO

W A

ND

IN

TH

E F

UT

UR

E

10

6.2

Im

prov

e ac

cess

to b

enef

its a

nd s

ervi

ces

for

all c

usto

mer

gro

ups

by:

�

Ens

urin

g hi

gh q

ualit

y ad

vice

and

se

rvic

es a

re p

rovi

ded

to o

ur c

usto

mer

s O

ngoi

ng

Hig

h cu

stom

er s

atis

fact

ion

rate

as

sess

ed th

roug

h re

gula

r su

rvey

s

85%

�

Ens

urin

g ou

r cu

stom

er fa

cing

sta

ff pa

rtic

ipat

e in

app

ropr

iate

cus

tom

er

serv

ice

trai

ning

2008

P

erce

ntag

e of

sta

ff re

ceiv

ing

appr

opria

te c

usto

mer

ser

vice

tr

aini

ng in

the

year

100%

A

vaila

bilit

y of

ap

prop

riate

tr

aini

ng; b

usin

ess

pres

sure

s

�

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oduc

e an

effe

ctiv

e cu

stom

er

feed

back

fram

ewor

k 20

08

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mew

ork

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ulat

ed a

nd

intr

oduc

ed

Fin

al q

uart

er 2

008

�

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trib

ute

to a

com

mon

set

of

cust

omer

ser

vice

sta

ndar

ds b

y w

orki

ng

with

oth

er S

tate

s de

part

men

ts

2008

C

omm

on s

et o

f cus

tom

er s

ervi

ce

stan

dard

s de

velo

ped

May

200

8

11

6.2

E

nsur

e th

at S

ocia

l Sec

urity

pol

icie

s,

proc

edur

es a

nd p

erfo

rman

ce a

re w

ell

unde

rsto

od b

y al

l sec

tors

of t

he c

omm

unity

by

:

�

Dev

elop

ing

a co

mm

unic

atio

ns s

trat

egy

2008

C

omm

unic

atio

ns s

trat

egy

deve

lope

d S

epte

mbe

r 20

08

Com

plex

ity o

f in

form

atio

n

�

Impr

ove

the

effic

ienc

y an

d ef

fect

iven

ess

of th

e in

tera

ctio

n be

twee

n th

e or

gani

satio

n an

d th

e cu

stom

er

Ong

oing

P

ublic

atio

n of

a tr

ansp

aren

t and

co

mpr

ehen

sive

gui

de to

Inco

me

Sup

port

Feb

ruar

y 20

08

12

6.2

�

P

ublis

h B

usin

ess

Pla

n an

d A

nnua

l R

epor

t & A

ccou

nts

on a

tim

ely

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s 20

08

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lish

docu

men

ts

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ort a

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ccou

nts

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d M

ay 2

008;

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usin

ess

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n D

ecem

ber

2008

SO

CIA

L S

EC

UR

ITY

DE

PA

RT

ME

NT

20

08 B

US

INE

SS

PLA

N

Pag

e 17

BP

Ref

SS

P

Ref

Ke

y O

bje

cti

ve

Imp

Yea

r

Key

Pe

rfo

rman

ce In

dic

ato

r

(KP

I)

Targ

et

Ris

k

13

6.2

C

ontin

ue to

dev

elop

a m

ore

cons

ulta

tive

appr

oach

to g

over

nanc

e an

d en

cour

age

publ

ic p

artic

ipat

ion

in p

olic

y m

akin

g by

:

�

Ext

endi

ng th

e us

e of

inde

pend

ent,

non

polit

ical

sta

keho

lder

gro

ups

such

as

the

Soc

ial S

ecur

ity A

dvis

ory

Cou

ncil

and

the

Em

ploy

men

t For

um

Ong

oing

N

umbe

r of

com

men

ts o

n cu

rren

t po

licym

akin

g re

ceiv

ed fr

om b

odie

s

�

Pub

lishi

ng c

onsu

ltativ

e do

cum

ents

and

ac

tivel

y en

cour

agin

g pu

blic

pa

rtic

ipat

ion

in th

e de

velo

pmen

t of

polic

ies

and

serv

ices

Ong

oing

N

umbe

r of

com

men

ts o

n cu

rren

t po

licym

akin

g re

ceiv

ed

Dis

prop

ortio

nate

re

pres

enta

tion

of

extr

eme

view

s

14

6.2

P

rovi

de a

hig

h le

vel o

f em

ploy

ee s

uppo

rt to

S

ocia

l Sec

urity

Sta

ff by

:

�

Ens

urin

g al

l sta

ff ha

ve P

erfo

rman

ce

Rev

iew

App

rais

als

(PR

A’s

) w

ith

deve

lopm

ent n

eeds

iden

tifie

d an

d ap

prop

riate

trai

ning

pro

vide

d

Ong

oing

A

ll S

taff

have

an

annu

al

Per

form

ance

Rev

iew

Ave

rage

trai

ning

hou

rs p

er s

taff

mem

ber.

100%

Est

ablis

h a

base

line

�

Intr

oduc

e an

Indu

ctio

n P

rogr

amm

e fo

r al

l new

sta

ff em

ploy

ed b

y th

e D

epar

tmen

t

2008

In

duct

ion

Pro

gram

me

intr

oduc

ed;

Per

cent

age

of n

ew s

taff

atte

ndin

g pr

ogra

mm

e

Intr

oduc

e F

ebru

ary

2008

; 100

% n

ew s

taff

from

Feb

ruar

y 20

08

�

Pro

vidi

ng a

ran

ge o

f con

sulta

tive

rout

es fo

r st

aff o

pini

on a

nd v

iew

s.

Ong

oing

%

of s

taff

atte

ndin

g on

e or

mor

e qu

arte

rly S

taff

Upd

ates

90

% a

ttend

ance

�

Con

tinue

with

a c

o-or

dina

ting

foru

m to

ov

erse

e st

aff

invo

lvem

ent i

n po

licy

form

ulat

ion

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oing

N

umbe

r of

mee

tings

of E

xcel

lenc

e G

roup

1

mee

ting

per

quar

ter

�

Pro

vidi

ng a

saf

e en

viro

nmen

t in

whi

ch

to w

ork

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oing

N

umbe

r of

rep

orte

d vi

olen

ce a

nd

abus

e in

cide

nts;

per

cent

age

of

inci

dent

s re

view

ed w

ithin

3 d

ays

Num

ber

repo

rted

; 10

0%

SO

CIA

L S

EC

UR

ITY

DE

PA

RT

ME

NT

20

08 B

US

INE

SS

PLA

N

Pag

e 18

BP

Ref

SS

P

Ref

Ke

y O

bje

cti

ve

Imp

Yea

r

Key

Pe

rfo

rman

ce In

dic

ato

r

(KP

I)

Targ

et

Ris

k

15

6.2

E

nsur

e th

at th

e D

epar

tmen

t han

dles

dat

a ef

ficie

ntly

, effe

ctiv

ely

and

to a

hig

h le

vel o

f co

nfid

entia

lity

by:

�

Issu

e a

revi

sed

Dat

a P

rote

ctio

n P

olic

y an

d im

plem

ent t

hrou

ghou

t the

D

epar

tmen

t

2008

P

olic

y Is

sued

M

arch

200

8

�

Dev

elop

a D

ata

Pro

tect

ion

trai

ning

pr

ogra

mm

e fo

r st

aff

2008

N

umbe

r of

sta

ff re

ceiv

ing

Dat

a P

rote

ctio

n tr

aini

ng

100%

16

6.2

C

ontr

ol s

pend

ing

and

accu

rate

ly a

sses

s fu

ture

dep

artm

enta

l bud

get r

equi

rem

ents

by

:

�

Impl

emen

ting

an im

prov

ed b

udge

tary

co

ntro

l fra

mew

ork

for

the

Dep

artm

ent

2008

F

ram

ewor

k im

plem

ente

d M

arch

200

8

�

Impr

ovin

g m

onth

ly m

anag

emen

t in

form

atio

n re

port

ing

on b

enef

its a

nd

adm

inis

trat

ion

Ong

oing

M

anag

emen

t rep

orts

issu

ed o

n a

mon

thly

bas

is

Janu

ary

2008

�

Del

iver

effi

cien

cy s

avin

gs r

equi

red

by

Cas

h Li

mit

Red

uctio

ns a

nd c

ontin

ue to

ex

plor

e ot

her

savi

ngs

initi

ativ

es

2008

T

arge

t ach

ieve

d

Dec

embe

r 20

08

�

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ove

fore

cast

ing

of

supp

lem

enta

tion

and

bene

fits.

20

08

For

ecas

ting

tool

s im

plem

ente

d M

arch

200

8

�

As

Str

ateg

ic P

artn

er, e

stab

lish

plan

s an

d pr

oces

ses

to e

nabl

e th

e in

trod

uctio

n of

the

Res

ourc

e A

ccou

ntin

g an

d B

udge

ting

fram

ewor

k

2008

T

imes

cale

s ac

hiev

ed

Dat

a ca

ptur

e ac

cura

te

100%

mile

ston

es

achi

eved

Fav

oura

ble

Inte

rnal

A

udit

Rep

ort o

n im

plem

enta

tion

prog

ress

with

D

epar

tmen

t

Pla

ns a

nd

proc

esse

s no

t es

tabl

ishe

d in

tim

e

Inad

equa

te

com

mun

icat

ion

proc

ess

esta

blis

hed

SO

CIA

L S

EC

UR

ITY

DE

PA

RT

ME

NT

20

08 B

US

INE

SS

PLA

N

Pag

e 19

BP

Ref

SS

P

Ref

Ke

y O

bje

cti

ve

Imp

Yea

r

Key

Pe

rfo

rman

ce In

dic

ato

r

(KP

I)

Targ

et

Ris

k

17

6.2

T

ake

activ

e st

eps

to c

o-or

dina

te e

ffort

s to

de

ter

and

dete

ct f

raud

and

abu

se w

ithin

the

be

nefit

sys

tem

s of

the

isla

nd a

s a

who

le b

y:

�

Impl

emen

ting

a re

vise

d F

raud

& R

isk

Str

ateg

y fo

r th

e D

epar

tmen

t 20

08

Str

ateg

y im

plem

ente

d Ja

nuar

y 20

08


Page 20

SECTION 3

Resources

Social Security 2008 Budget

2007 Original 2008 Estimate

(209,920,000) Contribution Collection Income (230,673,700)

114,500,000 Pensions and Survivors' Benefits 119,204,700

37,000,000 Incapacity Allowances 37,915,200

2,300,000 Maternity Benefits 2,328,000

420,000 Contributory Death Grants 439,200

14,500,000 Health Insurance Ordinary 15,564,600

120,000 Gluten Free Vouchers 121,700

57,407,800 States Contribution to the Social Security Fund 61,214,700

449,600 Health and Safety at Work 460,800

1,010,800 Employment Services 1,036,100

481,400 Employment Relations 493,400

660,000 Jersey Employment Trust 729,100

2,089,800 Invalid Care Allowance 2,401,200

- Child Care Support 200,000

135,000 Dental Benefit Scheme 138,400

265,100 Social Fund (Housing Adaptations and Family Nursing) 271,700

447,400 Jersey 65+ Health Plan 572,900

33,900 Non-Contributory Death Grants 16,400

1,608,900 Christmas Bonus 1,700,200

303,000 TV Licences 75+ 312,100

Income Support Benefits

1,224,600 Income Support - Implementation and Protection of Claimants -

3,406,500 Health Insurance Exceptions -

5,083,300 Non Native Welfare and Residential Care -

11,757,600 Native Welfare and Residential Care -

5,823,700 Family Allowances -

4,503,100 Attendance Allowances -

1,076,700 Disability Allowances -

699,600 Childcare Allowances (0-5) (5-12) -

6,686,900 Disability Transport Allowance (IS) -

449,600 Milk at Reduced Rate -

- Income Support 77,049,100

64,524,300 NET EXPENDITURE 91,495,800

*Includes Social Security and Health Insurance Fund Income and Expenditure

**Excludes the Social Security (Reserve) Fund


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2008 Estimate£

2007 Voted£

2007 Estimate£

2006 Actual£

61,214,700 57,407,800 States Contribution to the Social Security Fund 58,498,800 56,566,578

460,800 449,600 Health and Safety at Work 417,200 384,812

1,036,100 1,010,800 Employment Services 800,100 965,166

493,400 481,400 Employment Relations 481,400 505,098

729,100 660,000 Jersy Employment Trust 711,300 1,259,000

2,401,200 2,089,800 Invalid Care Allowance 2,089,800 2,152,247

200,000 - Child Care Support - -

138,400 135,000 Dental Benefit Scheme 135,000 136,142

271,700 265,100 Social Fund 265,100 151,079

572,900 447,400 Jersey 65+ Health Scheme 473,200 215,729

16,400 33,900 Non Contributory Death Grants 33,900 20,887

1,700,200 1,608,900 Christmas Bonus 1,608,900 1,498,302

312,100 303,000 TV Licence 75+ 303,000 187,204

Income Support Benefits

- 1,224,600 Income Support - Implementation 1,224,600 1,843,179

- 1,362,600 States Contribution to Health Insurance Exceptions 1,362,600 1,362,472

- 5,083,300 Non Native Welfare and Residential Care 5,249,300 5,251,409

- 11,757,600 Native Welfare and Residential Care 11,400,000 8,598,798

- 5,823,700 Family Allowances 5,823,700 5,870,327

- 4,503,100 Attendance Allowances 4,503,100 4,080,374

- 1,076,700 Disability Allowance 1,076,700 1,114,412

- 699,600 Childcare Allowance 699,600 617,992

- 6,686,900 Disability Transport Allowance 6,686,900 6,586,348

- 449,600 Milk at a Reduced Rate 449,600 399,439

77,049,100 - Total Income Support - -

£ 146,596,100 £ 103,560,400 Net Revenue Expenditure £ 104,293,800 £ 99,766,994

2007 Voted£

2007 Estimate£

2006 Actual£

Income

5,000 Fees and Fines 7,500 7,150

5,000 - 7,500 7,150

Expenditure

1,851,300 Manpower - States Staff Costs 2,165,200 1,944,852

1,432,800 Supplies and Services 1,421,400 2,309,042

411,400 Administrative Costs 411,400 370,916

187,200 Premises and Maintenance 187,200 184,449

Grants and Subsidies

58,718,800 States Contribution to the Social Security and Health Funds 59,744,700 57,784,325

39,022,600 Community Benefits 38,405,000 35,048,074

896,300 Employment Assistance and Support 921,400 1,464,261

1,045,000 Payments made to third parties for benefit administration 1,045,000 668,225

103,565,400 - 104,301,300 99,774,144

£ 103,560,400 Net Revenue Expenditure £ 104,293,800 £ 99,766,994

Net Expenditure - Service Analysis

Income and Expenditure Category


Page 22

Social Security - Tax Funded Services and Benefits

(excluded Health Insurance and Social Security Funds)

Service Analysis - Objectives and Performance Measures

Performance

Service Objectives Measures

States Supplementation to Social Security Fund

Protection of lower earners - Supplementation is a top-up from taxation for lower earning employees to ensure they build up a full record of Social Security contributions, protecting them when they cannot work through incapacity, accident, maternity and through old age.

% of contributors receiving supplementation.

Health and Safety at work Health and Safety assistance and guidance to reduce accidents and illness in the workplace - thus reducing health and benefit costs and to regulate the work environment.

% of incidents responded to within 5 working days.

Employment Services Employment Services offer opportunities and support in returning to work.

Number of interviews and computer based sessions

Employment Relations Aims to minimise disputes and bad practice in the workplace.

Number of enquiries to JACS. % of enquiries referred to JACS and resolved.

Jersey Employment Trust Assisting people with disabilities by providing sheltered work and additional training and development.

% of clients referred to JET obtaining employment. % of such clients retained in employment for 6 months.

Invalid Care Allowance Invalid Care Allowance is targeted compensation for loss of earnings for carers of severely disabled people.

Number of individuals receiving Invalid Care Allowance. Average turnaround time.

Child Care Support To assist those people with children and low income who do not meet the criteria to claim Income Support.

Number of individuals receiving Child Care Support. Average turnaround time.

Dental Benefit Scheme Benefit for dental insurance targeted at 11-18 (up to 21 if in full time education) age groups from low income families.

Number of individuals receiving dental benefit. Administration cost as % of benefit.

Social Fund (HousingAdaptations and FamilyNursing)

Includes targeted assistance with the costs of essential home adaptations for very sick and disabled people to enable them to continue to live at home, and targeted support to those who require specialist dietary products or appliances that are not catered for elsewhere.

Number of individuals assisted through home adaptations. Administration cost as % of benefit for dietary products.


Page 23

Jersey 65+ Health Plan Optical, Dental and Chiropody benefit for over 65’stargeted at those on low incomes.

Number of individuals enrolled in 65+ Health Plan. Administration cost as % of benefit.

Non-Contributory Death Grants

Grant toward funeral costs for those deceased who do not qualify under the Social Security scheme.

Number of individuals receiving Grant. Average turnaround time for applications.

Christmas Bonus The provision of an annual bonus to assist with the funding of the cost of Christmas.

Number of individuals receiving Christmas Bonus. Average turnaround time.

TV Licence 75+ Provision of free television licences for those on low income who are aged 75 and over living in domestic accommodation.

Number of individuals receiving TV Licence benefit. Average turnaround time for applications.

Income Support The benefit will replace a number of benefits including Housing rent rebates & abatements, Health Insurance Exceptions (HIE), Parish Welfare and Residential Care, Family Allowances, Attendance Allowances, Disablement Allowance, Childcare Allowance, Disability Transport Allowance and Milk at Reduced Rate with the objective of introducing more fairness and equity and to ensure that the funds available are directed to those in most need.

Number of households receiving benefit. Average turnaround time for applications. Administration cost as % of benefit.


Page 24

Social Security - Tax Funded Services and Benefits

(excluding Health Insurance and Social Security Funds)

Detailed Service Analysis 2008

Gross Expenditure

Direct Indirect Total Income Net Total

Service £'000 £'000 £'000 £'000 £'000 FTE

States Supplementation to Social Security Fund

61,214,700 0 61,214,700 61,214,700 0.0

Health and Safety at work 401,800 59,000 460,800 460,800 5.8

Employment Services 870,700 170,400 1,041,100 (5,000) 1,036,100 11.4

Employment Relations 479,800 15,800 495,600 (2,200) 493,400 1.2

Jersey Employment Trust 729,100 0 729,100 729,100 0.0

Invalid Care Allowances 2,378,300 22,900 2,401,200 2,401,200 0.6

Child Care Support 194,300 5,700 200,000 200,000 0.2

Dental Benefit Scheme 134,300 4,100 138,400 138,400 0.1

Social Fund 266,000 5,700 271,700 271,700 0.2

Jersey 65+ Health Plan 566,700 6,200 572,900 572,900 0.2

Death Grant 12,300 4,100 16,400 16,400 0.1

Christmas Bonus 1,685,400 14,800 1,700,200 1,700,200 0.4

TV Licence 75+ 297,300 14,800 312,100 312,100 0.4

Income Support 76,598,700 450,400 77,049,100 77,049,100 33.2

Total Net Revenue Expenditure 2008 145,829,400 773,900 146,603,300 (7,200) 146,596,100 53.7

The States of Jersey

Employment and Social Security

PO Box 55

Philip Le Feuvre House

La Motte Street

JE4 8PE

Documents

(Soc Sec Departmental Business Plan 2008 - Version 5 ... and... · † A range of income-barred and means-tested benefits, funded from general tax revenues, which provide targeted